162618_Statement_of_Work_updated_final_revision_7-18-16.docx
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- AVAYA Telephony Maintenance and Support Services Federal contract opportunity
- Solicitation number
- N66604-16-Q-2618
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PR NO. 1300573781
STATEMENT OF WORK
(SOW)
Avaya Communication Manager 6
PR No. 1300573781
1.0 Background
The Base Communication Office (BCO) at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) is required to maintain support for the Avaya Communication Manager 6 (CM6) telephony system. The support agreement shall encompass remote support during normal business hours (0800-1700), Monday to Friday, for NUWCDIVNPT. Procuring the support agreement will also include updating the CM6 to the latest Joint Interoperability Test Command (JITC) approved version 6.3.111. Updating to the latest version is a requirement for the certification and accreditation of the Avaya CM6 system to attain an Authority To Operate (ATO). The current version of CM6 (6.0.1) has many open vulnerabilities that are fixed in the update.
2.0 Scope
This support agreement is for the Avaya Communication Manager 6 (CM6) telephony system. The support agreement shall encompass remote manufacturer Tier 1-2-3 telephony support during normal business hours (0800-1700), Monday to Friday, for NUWCDIVNPT for one year, with two additional option years. Procuring the support agreement will also include updating the CM6 to the latest JITC approved version 6.3.111. The vendor shall update the system to the latest version CM 6.3.111 JITC version and apply the Military Unique Deployment Guide (MUDG) to increase the security posture of the system. Vendor shall ensure that all credentials are valid and provide to the BCO. Once the vendor has completed the upgrade and applied the MUDG, NUWCDIVNPT BCO will apply all Security Technical Implementation Guide (STIG) settings required for certification and accreditation of the system. The vendor shall provide technical support to implement STIGs that are not readily applied to the system.
3.0 Applicable Documents
3.1 NAVSEAINST 2100.2 dtd 24JUN08 – Management of Telecommunications Systems and Services
3.2 NUWCDIVNPTINST 2300.4A dtd 22MAY12 – Management of Telecommunications Systems and Services
3.3 DoDINST 8100.04 dtd 09DEC10 – Unified Capabilities (UC)
3.4 CJCSI 6215.01C dtd 09NOV07 – Chairman of the Joint Chiefs of Staff Instruction, Policy for the Department of Defense (DoD) Voice Networks with Real Time Services (RTS)
3.5 NUWCHQ Memo NUWC-22/64 dtd 25FEB97 – Reinvention Laboratory Waiver Request for Establishment of an Independent Telephone Office at NUWCDIVNPT
4.0 Technical Requirements
In accordance with the Applicable Documents in Section 3.0 and using GFI in Section 5.0, the vendor shall provide support to the Avaya Communication Manager 6 system and perform a software update that will bring the version to 6.3.111. The vendor shall:
| 4.1 | Provide Avaya Support Advantage Essential Support for the Communication Manager 6 system |
| 4.1.1 | Provide remote support during normal business hours of 0800 to 1700, Monday to Friday, for the period of the contract |
| 4.2 | Upgrade the licenses to support the latest software updates for the system |
| 4.3 | Upgrade the NUWCDIVNPT Avaya Communication Manager system from 6.0.1 to 6.3.111 |
| 4.4 | Provide on-site and remote support for STIG remediation for Information Assurance (IA) certification |
| 4.5 | Implement the Military Unique Deployment Guide provided by Avaya for a Department of Defense (DOD) compliant installation. The MUDG can also be obtained from the Defense Information Systems Agency (DISA) Approved Products List (APL) website. |
| 4.5.1 | Perform all Red Hat Package Manager (RPM) updates to maintain the security posture of the system |
| 4.5.2 | Install McAfee Virus Scan for Linux 6.0.x (Command Line) 64-bit (Customer provided) |
| 4.5.3 | Install Advanced Intrusion Detection Environment (AIDE) and ensure it works properly with the Avaya Communication Manager 6 system (Vendor provided) |
| 4.5.4 | Install Security Enhanced Linux (SELinux) to qualify it as a Host Based Security System (HBSS) (Vendor provided) |
5.0 Government Furnished Information
The following Government Furnished Information (GFI) will be identified and made available under this purchase order.
5.1 Backup, translations, and user information from the Avaya system to facilitate the upgrade from 6.0.1 to 6.3.111
| 5.2 | Avaya Sold-To number for NUWCDIVNPT to facilitate the license upgrades |
| 5.3 | McAfee Virus Scan for Linux 6.0.x (Command Line) 64-bit to support the MUDG |
v1.0_SEPTEMBER2015
File details come from the government source that posted it. Updated .