N62645-16-R-0017_Combo.docx

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation is issued as a request for Proposal (RFP). Provisions and clauses in effect through Federal Acquisition Circular 2005-86 are incorporated. It is the contractor’s responsibility to be familiar with the applicable clauses and provisions. The clauses may be accessed in full text at these addresses https://acquisition.gov/far/index.html and http://farsite.hill.af.mil/. The NAICS code is 811219, with a small business size of $20.5 million dollars. This is a Full and Open Competition requirement; all qualified Offeror(s) are encouraged to submit a proposal.

The Naval Medical Logistics Command (NMLC), on behalf of the Naval Medical Center San Diego (NMCSD) has a requirement for maintenance on sterilizers, warming cabinets, operating room tables, and surgical sinks.

The solicitation number is N62645-16-R-0017.

MAINTENANCE

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SEE PERFORMANCE WORK STATEMENT FOR DETAILED INFORMATION.

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PERFORMANCE WORK STATEMENT

1.0. GENERAL INFORMATION

1.1. General. NMCSD has requirements for a non-personal services contract for designated government-owned sterilizers, warming cabinets, operating room tables and surgical sinks, manufactured by Steris Corporation. The maintenance shall include unlimited telephone support, regularly scheduled preventive maintenance, inspections, calibrations, and corrective maintenance tasks, and unlimited emergency repair action. See Technical Exhibit 1 for the full equipment list.

1.2. Scope. The Contractor shall provide preventive and corrective maintenance services for all equipment listed on Technical Exhibit 1. The Contractor shall maintain the equipment within the original equipment manufacturers (OEM) specifications, in accordance with all US, State, and Local law and regulations, US Navy regulations, instructions, and Joint Commission requirements. The Joint Commission’s requirements are specified in its Comprehensive Accreditation Manual for Hospitals (CAMH), readily found on jointcommission.org. All maintenance services will be completed in accordance with NAVMED P-5132, which specifies that OEM training, on each type of equipment to be maintained, must be provided and thoroughly documented. When product recalls or upgrades are necessary to maintain the equipment in service within the original manufacturer’s specifications, the Contractor shall obtain and install same.

1.2.1. The Firm Fixed Price (FFP) Maintenance shall include telephone support (24x7), regularly scheduled preventive maintenance and inspections, corrective maintenance tasks, and unlimited emergency responses as described in the coverage section for each item listed in Technical Exhibit 1. The aggregate amount of equipment covered under the contract shall fluctuate throughout the term of the contract. This fluctuation may result from the removal of aged, unrepairable, or past service/useful life equipment from the service contract. Concomitantly, the fluctuation may result from the addition of new equipment or equipment with expired warranty periods. The collective requirement and level of effort will remain relatively constant over the life of the contract.

1.2.2. This contract shall provide support coverage 0800 – 1700 Monday through Friday (Pacific Time), unless otherwise specified in the equipment listing in Technical Exhibit 1. The Contractor shall provide all parts, labor, materials, travel, lodging, personnel, and freight shipping for the scheduled (preventive) and unscheduled (corrective) maintenance for all equipment identified in Technical Exhibit 1, either directly, or through a qualified third party.

1.2. Government Points of Contact.

Contracting Officer’s Representative:

COR will be appointed at the time of award.

2.0. DEFINITIONS. As used throughout this work statement, the following terms shall have the meaning set forth below:

2.2. Contracting Officer (KO). A warranted representative of the federal government who has the express authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The KO is the only person authorized to approve changes to any terms, conditions, or requirements of the contract.

2.3. Contracting Officer’s Representative (COR). A Government employee appointed by the KO and responsible for the inspection, evaluation, and acceptance of products and services provided in accordance with the terms and conditions of the contract.

2.4. Corrective Maintenance: Repair, adjustment, calibration, software manipulation and upgrades or other action taken to return a piece of equipment to original manufacturers specifications following a failure, damage, or other incident that causes the product to no longer perform within the original specifications.

2.5. Defense Medical Logistics Standard Support (DMLSS). The automated procurement, maintenance, and supply system utilized to document various material management functions within the command, and throughout the Department of Defense.

2.6. ISO 9001. The ISO 9000 series is a set of five individual, but related, international standards on quality management and assurance. These standards were developed to effectively document the quality system elements to be implemented in order to maintain an efficient quality system in a company. ISO 9001 is the most comprehensive standard covering design, manufacturing, installation, and servicing systems.

2.7. Medical Treatment Facility (MTF) or Patient Care Facility. All gross square footage for building with a primary function of delivering government health care services. (i.e. hospital or clinic, including all activities providing outpatient and/or inpatient health services for authorized patient care)

2.8. Preventive Maintenance: Preventive maintenance is used to describe those periodic and “as required” services necessary to maintain equipment in an operating condition which minimizes corrective maintenance, including but not limited to calibration, adjustment, lubrication, updating software for security, safety or system functionality issues, as well as that testing required to maintain a safe environment of care which includes electrical safety testing, output testing, replacement of batteries and other shelf life components on a scheduled basis (which becomes corrective maintenance if the component fails due to lack of preventive maintenance).

2.9. Quality Assurance (QA). Actions, including inspections, performed by the Government to determine whether products and services conform to contract requirements.

2.10. Quality Assurance Evaluator (QAE). A Government employee responsible for performing quality assurance functions for a contracted service.

2.11. Quality Control (QC). Actions, including inspections and preparation of inspection records, performed by the Contractor to ensure that products and services conform to contract requirements.

2.12. Uptime: Uptime is defined as that time, during the clinical areas’ normal business hours, when the equipment is available for clinical use without restrictions to the quality of the results, and without safety hazards to the patient, staff, or visitors.

3.0. PERFORMANCE REQUIREMENTS:

The Contractor shall provide equipment maintenance services to include all periodic planned maintenance and unscheduled repairs in accordance with OEM specifications and in compliance with ISO 9001 standards, to include repairs necessitated by operator error. Upon completion of each preventive maintenance visit and each corrective maintenance visit, field service personnel must submit a signed service report to the COR for data entry into DMLSS. The service report shall include all information outlined in sec. 3.9.1 of the contract.

3.1. Service Vendors Qualification: The Contractor must be an Original Equipment Manufacturer (OEM) certified service provider. All work shall be performed by a field engineer with original equipment manufacturer service training on the products for they perform service. Service personnel shall have sufficient experience to demonstrate proficiency in maintenance of the product. Experience of 3 years on a specific class of equipment, or experience of 1 year on a specific make/model, shall indicate basic service knowledge. This level of understanding shall be a required benchmark for the contractor’s personnel assigned as field service engineers for government-owned medical equipment. Contractors must verify that an individual whom they plan to employ or continue to employ in the United States is authorized to accept employment in the United States. Individuals, such as those who have been admitted as permanent residents, granted asylum or refugee status, or admitted in work-related nonimmigrant classifications, may have employment authorization as a direct result of their immigration status.

3.1.1. Field Service Personnel shall be authorized by the service vendor to perform the required maintenance services. Service Offeror(s) shall provide to the COR, written assurance of the competency of their personnel as well as list of credentials of approved field service personnel. The KO and/or COR may authenticate the training requirements and request training certificates or credentials from the service Offeror(s) at any time.

3.1.1.1. The Contractor shall ensure that all field engineers possess current OEM-certification level training and ability to perform corrective software upgrades and manufacture recall notices, and are in possession of legally licensed diagnostic software necessary for rapid, efficient, and effective maintenance.

3.1.1.2. Field engineers shall maintain equipment within the original manufacturer’s specifications, and shall make no modifications to the original design.

3.1.1.3. Field engineers shall provide all parts, labor, materials, travel, personnel, supervision, and freight necessary to complete repairs and preventive maintenance on all equipment listed within this contract and shall not invoice the MTF for work performed at the direction of the Contractor.

3.1.1.4. Field engineers shall provide services in accordance with the performance requirements specified in this performance work statement.

3.1.2. Government Right of Refusal: The MTF reserves the right to reject any of the service vendor’s personnel and refuse them permission to enter the premises or work on MTF equipment. This right may be exercised at any time. The reasons for rejections may include: lack of training and experience, but may also include but not be limited to: behavior, attire, security concerns, immigration status.

3.2. Preventive Maintenance Completion: Contractor must insure that 95% or more of all periodic maintenance is performed within 30 days of due date, and that 100% of periodic maintenance is performed within 60 days of the due date.

3.2.1. Equipment in Use: If, for reasons beyond the Contractors control, equipment is not made available for maintenance for the entire 30 days before the maintenance due date, and 60 days following due date, the Contractor shall immediately notify the COR.

3.2.2. Equipment Unable to Locate (UTL). If the Contractor is unable to locate an item within the maintenance window specified, the Contractor shall immediately notify the COR. The COR may determine that the property has been disposed of or otherwise inactive or unavailable for use and adjust Technical Exhibit 1 accordingly.

3.2.3. Preventive Maintenance Scheduling: The Contractor shall schedule service vendor preventive maintenance visits as specified for each equipment item. The frequency of preventative maintenance will be specific to each device, as listed in the equipment list, Technical Exhibit 1. Preventive maintenance visits shall include complete inspection and testing of the equipment in accordance with DMLSS maintenance procedures identified in DMLSS and/or manufacturer’s recommended guidelines. Preventive maintenance visits shall be scheduled with the NMCSD Biomedical Engineering Department at least one week (40 working hours) in advance. If the routine scheduling for the equipment items is in excess of 1 week in advance, then the preventive maintenance visits must be coordinated at least that far in advance, so as to not require rescheduling patients.

3.2.4. 100% Preventive Maintenance: Under the circumstances of 3.2.1 or 3.2.2, the COR and Contractor shall arrange a means of complying with the requirements for preventive maintenance at no additional cost to the government. Equipment determined missing, lost, or stolen shall be exempt from maintenance.

3.3. Corrective maintenance shall include damage to equipment that results from, but not limited, unintentional dropping, operator error, normal wear and tear, component part failures, environmental issues (e.g., water damage), etc. The Contractor shall provide for any corrective maintenance services necessary to maintain equipment within the original manufacturer’s specifications, and in accordance with any applicable FDA requirements and/or Joint Commission requirements.

3.3.1. Response time: Within one (1) hour of the notification, contract personnel shall respond by telephone. If the equipment cannot be restored to the operating condition via telephone, the Contractor personnel shall arrive onsite within twenty-four (24) hours to complete the requested service. The onsite response time is measured from the time the Contractor is originally called, not from the time the Contractor returns the call. The contractor is expected to return the machine to service within 48 hours from the time the Contractor was contacted.

3.3.2. Parts: The Contractor shall provide coverage for all repair and replacement parts necessary to maintain the equipment listed on Technical Exhibit 1 in the original manufacturer’s specifications. The Contractor shall supply new, non-refurbished OEM parts for all repairs necessary to restore equipment to the original manufacturer’s specifications. In addition, the Contractor shall provide expendable consumables which may include batteries, light bulbs, fuses etc. Replacement parts shall be furnished within the time required to meet the requirements specified within the Quality Assurance Surveillance Plan (QASP).

3.3.3. Uptime Rate: The Contractor shall maintain an overall uptime rate for all equipment listed in Technical Exhibit 1 of 95% or better, at an individual uptime rate as specified in the QASP.

3.3.4. Uptime Calculation: Uptime is calculated on a rolling 6 month basis. Until the Contractor has at least 6 months of performance experience at the MTF, the uptime shall be calculated cumulatively for the entire duration of the contract.

3.4. Recalls and Updates: The Contractor shall provide installation for all manufacturer recalls and mandatory updates within thirty (30) calendar days of the original equipment manufacturers notification for all equipment covered under this contract.

3.5. Modification: Equipment covered by this contract shall not be modified from the original manufacturers’ specifications.

3.6. Training: The Contractor shall provide one initial training session for the all MTF Biomedical Repair personnel on the procedures and processes of the Contractor’s maintenance program, immediately upon contract award. This training will provide the Biomedical Technicians insight into the OEM specified procedures for preventative maintenance and frequently observed issues that require corrective maintenance.

3.7. 100 % Completion During Hours of Work: Work required in the performance of this contract shall be performed Monday through Friday, 0800 – 1700 (Pacific Time), unless otherwise specified in the equipment listing in Technical Exhibit 1. The Contractor shall also provide a telephone consulting service, twenty-four (24) hours per day, seven (7) days a week. This telephone consulting service shall be provided to avoid undue delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract. No overtime shall be billed to the government.

3.8. Technical documentation: The Contractor shall obtain, have on file, and make available to its field service personnel all operational and technical documentation, which is required to meet the performance requirements of this contract. This documentation shall include any software needed or beneficial in expediting the diagnosis, repair, or calibration of the equipment, equivalent to that used by the manufacturer to perform the same work.

3.9. Service Events: Upon arrival on-site, prior to performing any work, field service personnel shall physically sign-in with the Biomedical Repair during normal working hours. On holidays, the duty Biomedical Equipment Technician (BMET) shall be contacted. The COR or his/her designee may accompany the field service person as an observer during any work performed on-site.

NMCSD

Medical Repair, Building 1 Ground Floor, Room GD-18H1 Phone: (619) 532-8010 Days: Monday-Friday Hours: 0800 - 1700 Afterhours/Weekends/Holidays: Contact the NMCSD Quarterdeck: (619) 532-6400, or Duty Biomedical Equipment Repair Technician: (619) 279-0568

3.9.1. 95% Service Event Documentation: Upon completion of each preventive maintenance visit and each corrective maintenance visit, field service personnel must submit a signed service report to the COR or his/her designee. The service report shall indicate all problems addressed, devices checked, parts replaced/repaired, parts ordered, and problem resolution or pending action. Each service report must at a minimum document the following data legibly and in complete detail:

1) Name of Contractor

2) Name of field service personnel performing service

3) Contractor log/control number

4) Date, time (beginning and ending), and hours on-site for service call

5) Description of problem reported by user

6) Equipment identification factors to include: Manufacturer, make, model, serial number and local MTF Equipment Control Number (ECN)

7) Itemized description of service performed to include: Labor and travel costs, parts used, parts cost, and problem/corrective action taken or recommended

i. All dollar figures are utilized by the Naval Biomedical Repair team to calculate the accumulated depreciation of each device and should not be confused with an official invoice

8) Problem resolution or pending action

9) Signatures

i. Field service personnel performing services

ii. Local MTF Biomedical Equipment Technician verifying service

3.9.2. 100% Monthly Reports: The Contractor shall submit monthly management reports on the maintenance and repair activity of all equipment under this contract to the COR via electronic e-mail. This report shall address total preventive and corrective maintenance work orders generated, numbers completed as a percentage, and numbers outstanding at the end of each month. Report of previous month activity should be submitted no later than the fifteenth (15th) day of the following month.

3.10. Test equipment: Test equipment calibration shall be traceable to National Institutes of Standards and Technology (NIST). Any efforts conducted without equipment within the calibration intervals is not performance in accordance with this contract. Upon request by COR, the Contractor and/or service Offeror(s) shall provide a copy of the current calibration certification of all test equipment to be used, or which has been used, on MTF equipment.

3.11. Removal of equipment from site: No equipment shall be removed from the MTF without the approval of the COR and/or duty Biomedical Equipment Technician. Security passes for equipment removal must be obtained by service personnel. Any failure to obtain such passes which results in detainment or prosecution of service vendor personnel are the sole responsibility of the service vendor personnel. No additional charge shall be allowed for work performed off-site, or any additional time required. The Contractor shall provide insurance coverage for damage to or loss of MTF equipment while in Contractor or service vendor custody.

4.0. SAFETY REQUIREMENTS: The Contractor shall take safety precautions as the COR or his/her designee may determine to be reasonably necessary to protect the lives and health of occupants of buildings in which work is being performed. The MTF shall notify the Contractor of any non-compliance with the foregoing conditions and the action(s) to be taken. Service Offeror(s) shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. If a field service engineer refuses to comply promptly, the COR may issue an order stopping all or any part of the work. Under such circumstances, the KO can hold the service vendor in contract default. Nothing in this section shall be construed so as to limit the Contractor responsibilities to comply with any existing law, nor to switch jurisdictions.

5.0. IDENTIFICATION, PARKING, SMOKING MTF REGULATIONS: Field service personnel shall wear visible photo identification at all times while on the premises of the MTF. It is the responsibility of the field service personnel to park in the appropriate designated parking areas. Information on parking is available from MTF Security personnel. Smoking is strictly prohibited inside any buildings of the MTF. Possession of weapons, alcohol, or pharmaceuticals that are not over the counter and not prescribed to the individual/family is prohibited on the MTF premises. Enclosed containers, including tool kits, are subject to search. Violations of MTF regulations may result in citation answerable in the United States (Federal) District Court. Violation of any policy which results in lost time for Contractor is the sole responsibility of the Contractor, and shall not be charged to the government.

6.0. GENERAL LIABILITY INSURANCE: The Contractor shall be required to have liability insurance to cover any actions on the part of the field engineers which result in injury or death to patients, staff, visitors, or other Contractors. Such comprehensive form of policy shall provide coverage of at least $500,000 per occurrence (FAR 28.307-2).

7.0. PROPERTY DAMAGE LIABILITY INSURANCE: Service Offeror(s) are required to have Property Damage Liability coverage of at least $500,000.

8.0. MODIFICATIONS TO CONTRACT: Only the KO has the authority to obligate the government, and then only in writing. No modification or instruction from any party shall be construed to authorize the Contractor to take any action for which they expect compensation without written authorization from the KO. Equipment list may be modified no more than four (4) times per year by the KO.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Performance Objective Performance Standard Acceptable Quality Level Monitoring Method/Performance Assessment PWS Reference

100% of all periodic, preventive maintenance is performed within 60 days of due date.

9.1. Compliance with Applicable Laws: Contractor shall be knowledgeable of and comply with all applicable Federal, State, and local laws, regulations, and requirements regarding the conduct of his business.

9.2. Physical Security. The Contractor shall safeguard all Government property provided for Contractor use. The Contractor shall designate an individual and alternate(s) to receipt and account for Government-furnished facilities and equipment.

9.4. Performance Evaluation Meetings. The Contractor shall meet with the KO/COR or other government personnel, as required by the KO and/or COR.

9.5. Work Performed by Others. When work performed by the Government or other Contractors is expected to affect the Contractor’s performance of work, the Government shall coordinate with the Contractor and provide necessary information (plans, specifications, etc.) to the Contractor, such that the Contractor may make scheduling allowances. The COR shall resolve any schedule conflicts between the Contractor and work performed by the Government or other Contractors. Such actions shall not result in additional cost to the government under this contract.

9.6. Government Right to Change Standard Operating Procedures. The Government reserves the right to establish and/or change Standard Operating Procedures which shall be binding on the Contractor, i.e., work order procedures, emergency and fire procedures, security procedures and power failures.

9.7. Site Visits. As the KO or COR deems necessary, the Contractor or his representative having authority to bind the Contractor, shall be required to visit the site and meet with KO and or COR to discuss and develop mutual understanding relative to safety precautions, labor provisions, and other contractual requirements. This requirement can be cancelled only at the discretion of the KO and/or COR. The Government reserves the right to schedule meetings to discuss or resolve issues/problems as it deems to be critical, at no additional cost to the government.

9.8. Briefings. The Contractor shall brief the MTF management as requested by the COR. Briefings can cover all aspects and functions of the program.

9.9. Phase-In Service: Upon award, which should occur prior to expiration of existing service contracts, the Contractor shall have the opportunity to inspect the existing equipment, and note any deficiencies. This action shall occur in sufficient time to notify the existing contract holder to correct deficiencies noted (at least 24 business hours prior to expiration of contract). Failure to submit such list in a timely manner shall be considered acceptance of the equipment in the existing condition. The Contractor shall not be eligible to claim expenses to bring the equipment into manufacturers’ specifications.

9.10. Phase Out of Service: Upon expiration or termination of this contract, the Contractor, at the Contractors’ expense, shall provide OEM certifications for all equipment covered under contract at the rates/discounts normally provided to government customers. If repairs or corrections to the equipment have to be made to obtain such certifications, the contract shall arrange to have those repairs or corrections made at the Contractors’ expense.

10.0. CONTRACTOR-FURNISHED ITEMS AND SERVICES.

10.1. Contractor Supplies and Equipment. Contractor shall furnish all supplies, materials, repair or replacement parts, tools, equipment software upgrading and labor necessary to efficiently and satisfactorily perform the requirements of this contract.

10.2. The Contractor supplies and equipment shall comply with Federal, State, municipal, and industry or OEM specifications.

10.3. Government Responsibility for Damage. The Government shall not be responsible, in any way, for damage to the Contractor’s stored supplies, material, or equipment; or to Contractor’s employees’ personal belongings brought onto the site.

10.4. The Contractor shall protect all facilities from damage caused by the Contractor and shall repair, at no additional cost to the Government, all damages caused by the Contractor’s activities. During performance of services, Contractor shall keep the MTF site safe, neat, clean and orderly. Contractor shall be responsible for all means, methods, techniques, sequences, and procedures of the services. Contractor employees shall demonstrate appropriate behavior and dress at all times.

10.5. Two-way Radios & Cell Phones. The use of Contractor provided two-way radios and cell phones for communication between personnel must be approved by the Base Communications activity and may not be used in designated areas in the MTF and its branch clinics. Contractor shall submit a written request to use the radios to the COR. The request shall detail proposed equipment, operating frequencies, and other particulars in writing. The government shall not liable for any damages as a result of not permitting the use of radios within the facility.

10.6. The Contractors personnel shall comply with the DoD Information Assurance Policies applicable.

10.7. Contractors are required to maintain a Drug Free Workplace.

10.8. Contract shall require wage determinations and comply with applicable Federal and State worker’s compensation and occupational disease statutes.

CONTRACTOR SUPPORT

Notice: Navy Use of Support Contractor For Contract Closeout Functions

Naval Medical Logistics Command (NMLC) uses two private contractors in support of the contract closeout process. Those companies are Contracting Resources Group (CRG) of Federal Hill, MD, doing business under the authority of the Small Business Administration’s 8(a) program and the Ability One Program, doing business under the authority of the Javits-Wagner O’Day Act (41 U.S.C. § 47).

The contract closeout process includes activities such as processing deobligation modifications, obtaining contractor and requiring activity concurrence, preparing the DD-Form 1594 (Contract Completion Statement), and preparing closed files for archiving. Support contractors may perform additional administrative duties, including filing and processing simple administrative modifications. Performing these functions require the contractor employees to have access to the contract file. Therefore, information you provide to the Government or information already in the possession of the Government may be viewed by these support contractors in the course of performing contract close-out functions. The information that may be made available to the contractor may include pricing and technical proposals and performance information.

NMLC has signed Non-Disclosure Agreements with each support contractor employee and has required both contractors to provide a Conflict of interest Mitigation Plan to ensure these employees are firewalled from all business development activity.

By signature of this order, the offeror and its subcontractors consent to access of their business sensitive/confidential or proprietary data by the Government’s support contractor personnel in order to perform close out services.

ADMINISTRATIVE INFORMATION

The point of contact for administrative concerns at Naval Medical Logistics Command (NMLC), 693 Neiman Street, Fort Detrick, MD 21702 is Yun Hong, 301-619-8895, yun.p.hong.civ@mail.mil.

INSTRUCTIONS TO OFFERORS

This section specifies the format and content that offerors shall use in response to this Request for Proposal (RFP). Offerors shall submit a response that is legible and comprehensive enough to provide the basis for a sound evaluation by the Government. Information provided shall be precise, factual and complete. Legibility, clarity, completeness and responsiveness are important. Proposals shall be in the form prescribed by, and shall contain a response to, each of the areas identified below. Any proposal which does not meet the requirements of the solicitation may be determined to be substantially incomplete and may result in rejection of the offeror’s entire proposal.

The proposal shall be submitted in three separate volumes:

Volume I – Technical Volume II – Past Performance Volume III – Business

A complete Volume I – Technical; Volume II – Past Performance; and, Volume III – Business shall be submitted no later than the closing date and time specified under “File Submission” below. If any one proposal volume is received past the stated closing date, the entire proposal will be considered late. No further consideration will be given to any offeror who submits any of the volumes late in accordance with FAR 15.208(b).

Volume I – Technical. The offeror shall include the following:

Conformance to the Performance Work Statement – Equipment Coverage Capability – Offerors shall submit a proposal including all necessary documentation demonstrating that its solution meets all of the requirements within the Performance Work Statement. If marketing brochures are submitted, please ensure that it denotes exactly how all Performance Work Statement requirements are met; otherwise, provide the supplemental information within the technical approach of the proposal. Offerors shall submit sufficient documentation to allow for an evaluation of its abilities to meet the Performance Work Statement.

Conformance to the Performance Work Statement – Vendor Service Credentials - Offerors shall provide written assurance of the competency of their personnel as well as list of credentials of approved field service personnel along with their training certificates.

Page limitation for Volume I - Technical: The total number of pages submitted for Volume I (Technical) shall not exceed 50 pages, cover letter, title page and table of contents. If Volume I contains more than 50 pages, only the first 50 pages will be evaluated.

Volume II – Past Performance. The offeror shall include the following:

Offerors shall submit past performance data for a maximum of three (3) similar contracts for which services occurred within the last two (2) years; services must have occurred at least six (6) months prior to the closing of this solicitation. If past performance information is provided for more than three (3) contracts, only the first three (3) will be considered. The Government reserves the right to consider other past performance information at its disposal, in addition to any information obtained from the references provided above.

If the offeror does not possess relevant past performance, the offeror shall submit a statement affirming that it possesses no relevant Past Performance.

Data for each reference shall include:

· Organization/Location

· Point of Contact (POC)/Title/Phone Number/Email Address

· Contract Number

· Contract Start Date

· Delivery Date

· Value of the Contract (rounding to the nearest $5k is acceptable)

· Description of the past performance provided under the contract to include types of work performed, and if subcontracts were utilized (Answer "Were Subcontractors used?” (Yes or No).

· Whether the POC has agreed to be contacted as a reference?

Page limitation for Volume II – Past Performance: The total number of pages submitted for Volume II (Past Performance) shall not exceed three (3) pages, excluding a cover letter, title page and table of contents. If Volume II contains more than three (3) pages, only the first three (3) pages will be evaluated.

Volume III – Business. The offeror shall include the following:

Completed Clause 252.209-7991 [Representation by Corporations Regarding an Unpaid Delinquent Tax Liability or a Felony Conviction Under Any Federal Law – Fiscal Year 2016 Appropriations (Deviation 2016-O0002) (Oct 2015)].

Acknowledgement of solicitation number N62645-16-R-0017, as well as all amendments, if applicable.

Price - Adequate price competition is expected for this acquisition. Offeror shall submit pricing reflective of all services specified in the Performance Work Statement (PWS).

Offerors shall be registered in the System for Award Management (SAM) database in accordance with FAR 52.212-3. The offeror shall verify its online representations and certifications are current, accurate, complete and applicable to this solicitation as of the date of its offer and are incorporated in its offer by reference. The offeror shall also be registered in SAM under the applicable NAICS code for this solicitation, 811219. Registration is free and can be completed on-line at https://www.sam.gov/portal/public/SAM/. No documentation is required to be submitted in response to this paragraph.

Questions

Any questions must be addressed to Yun Hong at yun.p.hong.civ@mail.mil, by e-mail only, no later than 1100 local time, Wednesday, 27 April 2016.

No phone calls will be accepted.

File Submission

Only electronic files will be accepted. All responses should be submitted to Yun Hong at yun.p.hong.civ@mail.mil no later than 1100 local time, Wednesday, 27 April 2016.

Subject line should read: Solicitation #N62645-16-R-0017 Emails shall be no larger than 10 MB

The Technical, Past Performance and Business volumes shall be submitted via e-mail only. Files shall be in Microsoft Word, Microsoft Excel or Adobe PDF only.

All proposals shall include the following information on its cover page:

· Complete company name and address

· Company POC including title, email address and phone number

· Cage Code

· DUNS Number

The Contracting Officer reserves the right to adjust the start date of the contract based on the actual award date.

Period for Acceptance of Offers The period for acceptance of offers is one hundred twenty (120) days after the closing date of the solicitation.

Pre-Contract Costs The Contractor will not be reimbursed for any costs incurred prior to the effective date of the contract.

Discussions The Government intends to evaluate proposals and award a single contract without discussions with offerors. The Government reserves the right to conduct discussions if the Contracting Officer later determines them to be necessary.

BASIS OF AWARD

The government intends to award one (1) firm-fixed price contract resultant from the issuance of this solicitation to the responsible offeror submitting a proposal that is determined most advantageous to the Government, price and other factors considered. Awards under this procurement will be made to the offeror determined to be the best value to the Government. The evaluation of proposals will be based on the following factors:

Volume I: Technical Evaluation Factor A: Conformance to the Performance Work Statement - Equipment Coverage Capability Evaluation Factor B: Conformance to the Performance Work Statement - Vendor Service Credentials

Relative Importance of Factors. The relative importance of each factor is as follows:

Evaluation Factor A and Evaluation Factor B will be evaluated, individually, on a pass/fail basis. If an offeror’s technical proposal is determined to have failed under Evaluation Factors A or B, either initially or following discussions if they are conducted, the offeror’s proposal will receive no further consideration for award unless there are no other technically acceptable proposals. If an offeror’s technical proposal is determined to have passed Evaluation Factors A and B, then the offeror’s proposal will be further evaluated on a trade-off basis taking into consideration evaluation Factors C and D. In doing so, Factor C – Past Performance is more important than Factor D – Price. Since awards will be made on a best value basis, the Contracting Officer reserves the right to award to other then the lowest priced offeror providing the prices are determined fair and reasonable.

The Government intends to evaluate proposals and award a single contract without discussions with offerors. Offerors are therefore cautioned that their initial offer should contain the offeror’s best terms. The Government reserves the right to conduct discussions if the Contracting Officer later determines them to be necessary.

The evaluation factors for Technical, Past Performance and Price are listed below; proposals shall include sufficiently detailed information to enable evaluation based on the following factors:

Volume I - Technical

Evaluation Factor A: Equipment Coverage Capability – The vendor will be evaluated on their ability to provide service in accordance with Performance Work Statement. This includes, but is not limited to, methods of obtaining OEM replacement parts, software updates/upgrades, and if applicable, root level account credentials for listed equipment.

Evaluation Factor B: Vendor Service Credentials – The vendor will be evaluated based on the provided certificates of training or proficiency of vendor personnel. These certificates are required to demonstrate the ability of personnel, who will provide service and maintenance to the requested equipment. These certificates shall be from the original equipment manufacturer or other OEM certified training organization.

Volume II – Past Performance

Evaluation Factor C: Past Performance - Vendor will be evaluated based on their past performance and conformance to contract requirements. This shall include standards of workmanship (quality), adherence to contract schedules (timeliness), managed risk, and reasonable and cooperative behavior. Standards of workmanship shall include, but is not limited to, equipment uptime (based on varying risk levels of equipment), response time, and return of equipment to full functionality.

The government reserves the right to consider other past performance information at its disposal, in addition to any information obtained from the references provided above. The government is likely to randomly select references provided for contact and does not commit to contact every reference.

Volume III - Business

Evaluation Factor D: Price - The vendor will be evaluated on the cost of quoted maintenance services for the items listed in the equipment list. Adequate price competition is expected for this acquisition. The offeror will be evaluated for reasonableness and completeness.

Reasonableness: The offeror's proposed price will be evaluated separately to determine the degree to which the total proposed prices represents a fair and reasonable price. The offeror's total price will be used to evaluate price reasonableness.

Completeness: The offeror's price proposal will be examined to ensure that all items required in the Instructions to Offeror's have been submitted and are complete.

Technical Exhibit 1

CONTRACT ADMINISTRATION PLAN

1. Definitions.

1.1 Alternate Contracting Officer’s Representative (ACOR). In the absence of the Contracting Officer’s Representative (COR), the Government official appointed in writing by the Contracting Officer who functions as the technical representative of the Contracting Officer for a specific contract, for a specified period of time.

1.2 Bureau of Medicine and Surgery (BUMED).