N4523A24Q5705 PWS DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

PSNS&IMF LABORATORY DIVISION, Code 134 Maintenance Agreement for

Thermo ICS-4000 Ion Chromatography System with AS-AP Autosampler

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide a service plan, including (1) annual preventative maintenance visit and as-needed corrective maintenance/repairs for the Thermo ICS-4000 Ion Chromatography System with AS-AP Autosampler. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Maintenance Agreement for Thermo ICS-4000 Ion Chromatography System with AS-AP Autosampler as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Thermo ICS-4000 Ion Chromatography System with AS-AP Autosampler was acquired in 2018 and has received annual preventative maintenance and periodic corrective maintenance/repairs since then, performed by Thermo Field Service Engineers. The aforementioned is a very delicate and complicated piece of scientific equipment and requires specialized training and OEM tooling to properly maintain. Therefore, service must be performed by a Thermo Field Service Engineer.

1.3 Objectives:

One scheduled annual Preventative Maintenance Visit per year, including parts.

Corrective maintenance visits (repairs) with a 3-day targeted response time, including all costs associated.

Maintenance performed by a certified (by OEM, Thermo) service engineer.

Priority status for technical support inquiries.

1.4 Scope: Preventative and corrective maintenance services in accordance with Thermo Electron North America’s UNITY ESSENTIAL PLAN and this PWS, as outlined in section 5 Specific Task. on Thermo ICS-4000 Ion Chromatography System (S/N: 17090711; AID: 4523A15758) with AS-AP Autosampler (S/N: 17100830; *under same AID*). Services include annual preventative maintenance visits and corrective maintenance as needed, as well as remote technical support by phone and e-mail. The contractor shall accomplish preventative maintenance annually and corrective maintenance within a target of 3 business days. This target will require the assigned field service engineer to maintain a visitor badge to the PSNS&IMF Controlled Industrial Area for the duration of the period of performance.

1.5 Period of Performance: Base year plus four option years. All on-site dates will be determined by the government POC and the contractor at the task order level.

1.6 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.1 Quality Assurance: N/A

1.7 Location:

DRAFT

1.7.1 Place of Performance: The work to be performed under this contract will be performed at the PSNS & IMF laboratory, 1400 Farragut Ave, Bremerton, WA 98314, Building 59.

1.7.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700 to 1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.3 Recognized Holidays: [NOT required to perform services on recognized holidays.] New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.8 Security Requirements: Contractor personnel performing work under this contract must have a Green Badge Equivalent at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.8.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.8.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.8.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.9 Special Qualifications: The contractor is responsible for ensuring that maintenance work is performed by a service engineer who is certified by Thermo Fisher Scientific (original manufacturer of equipment) to perform service on the ICS-4000 Ion Chromatography System with AS-AP Autosampler .

1.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.11 Contracting Officer Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel.

The COR is NOT authorized to change any of the terms and conditions of this contract. Only the warranted Contracting Officer is authorized to make modifications/changes to the terms and conditions of this contract. If the Contractor believes any Government personnel has effectively issued a change resulting in a change in effort and price/cost of the contract, the Contractor shall immediately notify the Contracting Officer in writing.

COR:

PRIMARY

Dr. Matthew M. Baehr matthew.m.baehr.civ@us.navy.mil 360-476-8091

Government Technical Points of Contact (TPOC): The TPOC(s) monitor all technical aspects of the contract and assists in contract administration. The TPOC is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel.

The TPOC(s) are NOT authorized to change any of the terms and conditions of this contract. Only the warranted Contracting Officer is authorized to make modifications/changes to the terms and conditions of this contract. If the Contractor believes any Government personnel has effectively issued a change resulting in a change in effort and price/cost of the contract, the Contractor shall immediately notify the Contracting Officer in writing.

TPOCS:

PRIMARY ALTERNATE

THOMAS C. OATES ANTHONY PAINTER

thomas.c.oates2.civ@us.navy.mil anthony.k.painter.civ@us.navy.mil 360-447-2646 360-476-3406

1.12 Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to execution of this contract.

1.12.1 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to wear government issued badge at all times when in Naval Base Kitsap and the PSNS Controlled Industrial Area.

1.13 Data Rights The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS: Per Clause 52.212-4(e), clause 52.202-1 is incorporated by reference to this contract.

PM Kit: Preventative Maintenance Kit

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS: [List all acronyms used in the PWS and what they represent. At a minimum, insert the acronyms provided below].

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide assistance in requesting security access badge to base facility.

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under part 3 of this PWS.

4.2. Materials: The Contractor shall provide all necessary materials to perform the preventative and corrective maintenance described in part 1 and 5 of this PWS.

4.3. Equipment: The Contractor shall provide all necessary equipment to perform the preventative and corrective maintenance described in part 1 and 5 of this contract.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services:

Preventative Maintenance Visits: One annual preventative maintenance visit for the ICS-4000 (S/N:

17090711) and AS-AP Autosampler (S/N: 17100830) o Preventative maintenance performed using OEM (Thermo Fisher) consumables/parts.

o Engineer labor and travel is included.

o Software updates and notifications are included for existing equipment.

o The contractor shall ensure instrument and peripherals function within manufacturer standard(s) prior to completion.

Corrective Maintenance Visits (Repairs): Unlimited number of on-site corrective maintenance visits (repairs) as needed for for the ICS-4000 (S/N: 17090711) and AS-AP Autosampler (S/N: 17100830).

o Corrective maintenance with a maximum of 72-hour response (3 business days).

o Corrective maintenance performed using OEM (Thermo Fisher) repair parts.

o Corrective maintenance also includes repairs on the computer system (software) that was purchased from Thermo Fisher Scientific and is required for the operation of the analytical system.

o Engineer labor and travel is included.

Field Service Report: Upon completion of each preventive or corrective maintenance visit, the contractor must provide the laboratory with a Field Service Report that describes the problem that prompted the visit and the solution.

Remote Technical Support: Unlimited priority technical support, via online remote, with a 2-hour response time.

o remote technical support by phone and e-mail.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. (For example, insert AR 25-2, AR 530-1.)

PART 7

TECHNICAL EXHIBIT LISTING

7. TECHNICAL EXHIBIT LIST:

7.1. Technical Exhibit 1 – Performance Requirements Summary:

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance Threshold Method of Surveillance

PRS # 1.

The contractor shall provide one (1) preventative maintenance visit per year.

The contractor provided preventative maintenance service for the equipment specified in this contract.

The equipment is verified by certified service engineer to be operating within the tolerances of the original equipment manufacturer

100 Percent Inspection

The contractor provides to the Government- a service report from the service engineer following the maintenance visit, including work performed and the condition of the equipment.

PRS # 2

The contractor shall provide corrective maintenance service as needed, to maintain the specified equipment in fully working order

The contractor provides corrective maintenance service, or initiates diagnostic and repair process within 3 business days.

The specified equipment must be repaired, or repair process initiated within three business days.

100 Percent Inspection

The contractor provides to the Government- a service report from the service engineer following the maintenance visit, including work performed and the condition of the equipment.

7.2. Technical Exhibit 2 – Deliverables Schedule:

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To Field Service Report For each service visit (preventative or corrective)

1 Either electronic (e.g., PDF) or hardcopy (e.g., mailed paper)

Puget Sound Naval Shipyard, ATTN:

Tom Oates Code

134.5