Attachment_18P0025_-_QASP_and_Matrix_Excel_Scaffolding.pdf

Quality Assurance Surveillance Plan

Contracting and Logistics Department

Portsmouth Naval Shipyard

Kittery, ME 03904

N3904018P0025 - QASP Excel Scaffoldingv2

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

N3904018P0025 – Excel Scaffolding

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

ABOARD LOS ANGELES CLASS SUBMARINES

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract

(PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance if this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for cause and documentation called for in the contract to be accomplished by the Contracting Office or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting

Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the

Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for assuring proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any

Portsmouth Naval Shipyard

Kittery, ME 03904

N3904018P0025 - QASP Excel Scaffoldingv2 contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance

Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Naval Supply Systems form 1343 will be made available by the COR for the patrons. The COR shall have sole custody of the suggestion box.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the

Contractor’s operations and after completion of a task. Inspections may be routine functions performed by the COR.

Government inspections may be conducted in an unannounced manner by the COR. The COR shall maintain a Contract

Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Equipment Rental

Performance Standard – Quality – Contractor's ability to provide and maintain all equipment identified in

Section C of the contract.

Timeliness – Delivery of equipment must be on time per the contract.

Responsiveness – Within twenty four (24) hours of initial notification of the need for repair, the Contractor shall have a technician on the job-site to repair the rental equipment. The defective unit(s) shall be repaired within forty eight (48) hours of initial notification or, if the original defective unit(s) cannot be made operational, replaced within seventy two (72) hours of initial notification.

Maximum Error Rate – Quality – 0%

Timeliness – 0%

Responsiveness – 0%

Equipment Manufacture

Performance Standard – Quality – Contractor's ability to ensure all equipment identified in Section C of the contract is manufactured within five (5) years of contract solicitation.

Timeliness – Delivery of equipment must be on time per the contract.

Responsiveness – Within twenty four (24) hours of initial notification that a part was not manufactured within five (5) years of the date of the solicitation, the

Portsmouth Naval Shipyard

Kittery, ME 03904

N3904018P0025 - QASP Excel Scaffoldingv2

Contractor shall have a technician on the job-site to inpect the out-of-date rental equipment. The defective part(s) shall be replaced within forty eight (48) hours of initial notification or, if the original defective unit(s) cannot be made operational, replaced within seventy two (72) hours of initial notification.

Maximum Error Rate – Quality – 0%

Timeliness – 0%

Responsiveness – 0%

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems report.

9. ATTACHMENTS

Attachment A – QASP Matrix

Attachment (A)

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

N3904018P0025 – Excel Scaffolding

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

ABOARD LOS ANGELES CLASS SUBMARINES

Deliverable or Service

Requirement

Measurement/

Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Equipment Rental

Quality

Timeliness

Responsiveness

Contractor's ability to provide and maintain all equipment identified in

Section C of the contract.

Delivery of equipment must be on time per the contract.

Within twenty four (24) hours of initial notification of the need for repair, the Contractor shall have a technician on the job-site to repair the rental equipment. The defective unit(s) shall be repaired within forty eight (48) hours of initial notification or, if the original defective unit(s) cannot be made operational, replaced within seventy two (72) hours of initial notification.

0%

COR/Technical POC will coordinate delivery and pickup of material.

conduct and document inspections of all units with the driver upon delivery.

Damages or discrepancies will be documented and signed by both parties.

document date/time the contractor was contacted for repairs or replacements and the time of the problem resolution.

inspections of the material with the driver at the time of pickup. Any new damages or discrepancies will be documented by the driver and signed by both parties.

Customer Feedback.

100% review of all monthly invoices.

Positive and negative performance by the

Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.

Attachment (A)

Equipment

Manufacture

Quality

Timeliness

Responsiveness

Contractor's ability to ensure all equipment identified in Section C of the contract is manufactured within five (5) years of contract solicitation.

Delivery of equipment must be on time per the contract.

Within twenty four (24) hours of initial notification that a part was not manufactured within five (5) years of the date of the solicitation, the Contractor shall have a technician on the job-site to inspect the rental equipment. The part(s) shall be replaced within forty eight

(48) hours of initial notification or, if the original unit(s) cannot be made operational, replaced within seventy two (72) hours of initial notification.

coordinate delivery and pickup of material.

inspections of all units with the driver upon delivery.

Damages or discrepancies will be documented and signed by both parties.

document date/time the contractor was contacted for repairs or replacements and the time of the problem resolution.

inspections of the material with the driver at the time of pickup. Any new damages or discrepancies will be documented by the driver and signed by both parties.

Customer Feedback.

100% review of all monthly invoices.

Positive and negative performance by the

Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.