PWS Cable & Internet Service Draft.doc

PERFORMANCE WORK STATEMENT (PWS)

Cable Television, Internet, and Phone Services for the Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility (PHNSY & IMF) and the Honolulu-Pacific Federal Executive Board (HPFEB).

1.0 Background:

The primary mission of PHNSY & IMF is to deliver high quality intermediate maintenance in a safe and timely manner in order to maintain the highest state of material readiness in support of the Pacific Fleet Submarine Force.

2.0 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Cable Television, Internet, and Phone Services for PHNSY & IMF and the HPFEB as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

3.0 Scope:

Addressable Cable Box:

Television needing independent channel change.

Business Broadband:

Internet with at least 100 mbps download and 20 mbps upload speeds.

Business Premium Cable (BC):

Cable Television with Hawaii Local News and all Mass Media News Channels.

Business Voice:

Phone service unlimited local and long distance calling.

DVR:

Cable television with channel recording capability.

Standard Service:

Cable Television with Hawaii Local News and National News Channels.

Static IP:

Location needing internet connection with at least 100 mbps download and 20 mbps upload speeds.

a. Contractor shall install and provide cable television service, internet service, and/or phone services specified under Place of Performance 1.3.5.

b. The contractor shall provide technical support associated with cable television, internet, and phone quality issues and outages.

c. The contractor shall provide an emergency override option to transmit emergency alerts on all channels deemed necessary by the installation commander.

d. The contractor shall provide cable connectivity to each facility’s distribution points in cases where internal government cable systems do not exist.

e. The contractor shall provide coaxial, fiber optic lines, materials, and electronics for connectivity within PHNSY & IMF and separately HPFEB.

f. The contractor shall provide internet services ranging from basic to small business (enterprise) with levels of bandwidth that accommodate typical transfer of data (100 Mbps download/20 Mbps upload) speeds, dynamic and static Internet Protocol (IP) addresses for identified locations in Section 1.3.5.

g. The contractor shall provide phone service that includes unlimited local and long distance calling.

h. The contractor shall accomplish uninterrupted services similar to those provided to commercial and residential customers of cable, internet and phone 24 hours a day, seven (7) days a week.

3.1 Signal Strength and Quality The contractor shall ensure signal strength and quality provides clear reception, sound, and visibility without degradation. The contractor shall ensure internet connectivity meets established requirements.

3.2 Site and Infrastructure Considerations The contractor shall ensure that installation of cable and internet connectivity related equipment does not violate the restrictive, unique, and historic designations throughout PHNSY & IMF.

The contractor shall recognize the historic designation of most buildings on PHNSY & IMF and shall coordinate installation of satellite dishes and associated equipment prior to execution. Due to the restriction of mounting or modifying fixtures on such buildings, the contractor shall utilize hard-wired cabling as the minimum requirement.

3.3 Services

The contractor shall respond to service requests no later than one (1) business day after notification. Typically, service request involve the following:

Loss of service (Cable)

Intermittent signal (Cable)

Signal degradation and/or loss (Cable)

Adverse down/upload speed (Internet)

3.4 Technical Support The contractor shall maintain a service point of contact during regular hours Monday through Friday 6:30AM – 3:00PM, Hawaii Standard Time except on US federal holidays to facilitate inquiries related to maintenance services, software updates, notifications, and technical support.

Upon telephone notification, the contractor shall respond to emergency repair requests no later than one (1) business day after notification. After notification, the contractor shall commence with emergency repairs within two (2) hours. The contractor shall advise the Technical Point of Contact (TPOC) or Contracting Officer’s Representative (COR) as soon as possible should the response time exceed two (2) hours.

3.5 Place of Performance:

The contractor will install and provide specified cable television service, internet service, and/or phone services in the listed areas:

667 Safeguard Street, Joint Base Pearl Harbor Hickam (JBPHH)

a. 1st floor, Code 1160 Emergency Command Center (ECC): Standard Service

b. 1st floor, Code 105.6 (ECC): BC Premium, Static IP, Standard Service

c. 1st floor, Code 105.6 (ECC): Standard Service x 8, Addressable Cable Box x 8, DVR x 8, Cable Channel Nippon Golden Network x 1

d. 4th floor, Code 1160 Public Affairs Office (PAO): Standard Service

e. 5th Floor, Code 100 (Command Conference Room): Standard Service

f. 5th Floor, Code 100 (Commander’s Office): Standard Service

g. 5th Floor, Code 100CM (Commander Master Chief’s Office): Standard Service (Pending Installation)

h. 5th Floor, Code 100D: Standard Service

i. 5th Floor, Code 109 Office: Standard Service

j. 5th Floor, Code 109.2 (ADP Security Office): Standard Service

k. 5th Floor, Code 109.2 (NOSCC): Standard Service, Addressable Cable Box

l. 5th Floor, Code 109.2 (Server Room in Cabinet): BC Premier

m. 5th Floor, Code 109.34 (Server Room, under floor): BC Premium

n. 5th Floor, Code 1130: Standard Service, Addressable Cable Box

o. 5th Floor, Code 1160 (Public Affairs Office): Standard Service x 3 (Pending Installation of 2 lines into 2 of the single offices)

p. 5th Floor, Code 1160 (Public Affairs Office): Standard Service (Transfer existing Standard Service to single office)

q. 5th Floor, Code 1200 Office: Standard Service (Pending Installation)

1 Russell Avenue, Building 1, JBPHH

a. Room 107, Code 105: Standard Service, Addressable Cable Box, DVR

b. Room 110, Code 105: Standard Service, Addressable Cable Box, DVR

c. Room 264, Code 1120: Standard Service

d. CEAP: Static IP, BC Broadband

1670 Avenue F, JBPHH

a. Conference Room, Code 970: Standard Service x 2 90 Avenue D, JBPHH

b. 1st Floor, Naval Reactor Representative Office: Standard Service

c. 2nd Floor, NAVSEA Shipyard Representative: Standard Service

1916 Ingersoll, JBPHH

a. Building 1916, Code 109.31: BC Premium, Standard Service

300 Ala Moana Blvd, Unit 4-123, Honolulu HI 96850 (HPFEB)

b. Unit 4-123, Code 1140 (HPFEB): Standard Service

c. Unit 4-123, Code 1140 (HPFEB): BC Premium

d. Unit 4-123, Code 1140 (HPFEB): Business Voice x 2 3.6 Government Furnished Items and Services:

No government equipment and material will be provided.

The government will provide relevant information that will allow the contractor to establish, modify, and/or update the cable, internet, and phone system network throughout the duration of this contract.

3.7 Contractor Furnished Items and Responsibilities:

The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract listed under Section 1.3 of this PWS. Unless moved by the contractor, any equipment provided by the contractor (cable box, modems, amplifier, repeaters, cables, et cetera) will remain in the installed location.

3.8 Contract Management The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between HPFEB TPOC, Code 109 TPOC, Code 105 TPOC, COR, and the contractor's corporate offices.

3.9 Contract Administration The contractor shall establish processes and assign appropriate resources to effectively administer the requirements of the contract. The contractor shall respond to government requests for action in a timely fashion. The contractor shall have a single point of contact between themselves and the government to support the contract.

4.0 Period of Performance:

The period of performance shall be for one (1) base year of 12 months.

March 1, 2020 to February 28, 2021 5.0 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s Quality Control Program (QCP) is the means by which assures the work complies with the requirement of the contract. The QCP will be delivered to the Contracting Officer (KO) and COR within 30 days after contract award. Three copies of the QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP system.

5.1 Quality Assurance The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

5.2 Recognized Holidays Working Hours: Regular working hours shall consist of an 8-hour period, between 6:30 AM -3:00 PM, 2nd shift 0230 PM-11:00 PM, or 3rd shift 10:30 PM-0700 AM Monday through Friday, excluding federal holidays.

FEDERAL HOLIDAYS:

New Year's Day

1st of January

Dr. Martin Luther King's Birthday 3rd Monday in January

President's Day

3rd Monday in February

Memorial Day

5th Monday in May

Independence Day

4th of July

Labor Day

1st Monday in September

Columbus Day

2nd Monday in October

Veteran's Day

11th of November

Thanksgiving Day

4th Thursday in November

Christmas Day

25th of December

If the federal holiday falls on a Saturday, the holiday is observed on the preceding Friday. If the federal holiday falls on a Sunday, the holiday is observed on the following Monday.

5.3 Hours of Operation:

The contractor is responsible for conducting business, between the hours of 6:30 AM -3:00 PM Monday thru Friday except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.4 Security Requirements:

Prior to the start of work, the contractor shall provide the COR (on company letterhead) a request for access to PHNSY & IMF and include the following information – full name of all personnel working on this contract; Social Security number; date of birth, place of birth, and citizenship. The contractor shall state that information has been verified and shall have supporting records on file if required for examination.

The contractor shall pass a background check to gain access PHNSY & IMF. The contractor’s employees must be a U.S. Citizen and registered with the Defense Biometric Identification System (DBIDS). The contractor shall coordinate with the TPOC or COR to obtain a gate pass at Building 3455 Pass Office. Only those individuals with favorable investigations shall be utilized on this contract. Contractor will coordinate with building 3455 Pass Office in the completion of current form SECNAV 5512/1.

Contractor personnel must meet the requirements for a “green” escort badge for access to areas requiring services related to this contract. Access to CNIAs and NWAs must be coordinated with the appropriate department’s security coordinator to ensure that the area is sanitized and the escort is properly briefed or familiar with the area. Contractor will coordinate with PHNSY Security Office at building 207 in the completion of Visit Request for Pearl Harbor Naval Shipyard current form PH-SYD 5512/28.

Security Requirements: This contract does not require a security clearance level and clearance granted by the Defense Security Service (DSS). Contractor shall comply with Security requirements specified in Appendix III.

Should contractor personnel receive or suspect they have learned classified information beyond their level of clearance, the contractor shall identify and immediately report suspicions to the COR.

5.5 Badges/DBIDS Cards:

The contractor shall establish and implement methods of making sure all badges/DBIDS cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. No badges/DBIDS cards issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued badges/DBIDS cards by personnel who no longer require access to security areas. The contractor shall immediately report any occurrences of lost or no longer needed badges/DBIDS cards to the KO or COR.

5.6 Safety and Environmental:

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DOD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DOD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Contractor shall comply with Safety and Health work practices for PHNSY &IMF, specified in Part 5, Appendix I.

Contractor shall comply with environmental guidelines for PHNSY & IMF, specified in Part 5, Appendix II.

5.7 Identification of Contractor Employees:

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Each contractor employee shall clearly identify themselves as contractor employees by means of company shirt, pin, or other visible company identification means in a manner that is visible at all times. Shipyard security badges shall be warn at all times.

5.8 Transition The contractor shall follow the transition plan submitted as part of the proposal and keep the government fully informed of status throughout the transition period. Throughout the phase-phase-out period, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the functionality and performance of the website. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-out period.

6.

Enterprise Wide Contractor Manpower Reporting Application

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Contracted services excluded from reporting are based on Product Services Codes (PSCs).

The Excluded PSCs are:

(1) W, Lease of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.”

7.

Attachments APPENDIX I – SAFETY AND HEALTH WORK PRACTICES FOR CONTRACTORS WORKING WITH PEARL HARBOR NAVAL SHIPYARD AND INTERMEDIATE MAINTENANCE FACILITY (PHNSY & IMF)

APPENDIX II – CONTRACTOR ENVIRONMENTAL SPECIFICATION GUIDELINES

APPENDIX III – SECURITY REQUIREMENTS APPLICABLE FOR PEARL HARBOR NAVAL SHIPYARD & IMF’S CONTROLLED INDUSTRIAL AREA, OTHER SENSITIVE AREAS, CONTROLLED NUCLEAR INFORMATION AREAS, AND/OR NUCLEAR WORK AREAS