LMR_PWS.pdf

PERFORMANCEWORK STATEMENT (PWS)

COMMANDER, NAVY REGION HAWAII – LAND MOBILE RADIO MAINTENANCE

1.0 BACKGROUND

Commander, Navy Region Hawaii (CNRH) N6 Land Mobile Radio (LMR) manages the Navy owned LMR equipment that integrates to a shared LMR system known as LMR-HI. LMR-HI system is the primary C2 platform for the Joint Task Force-Homeland Defense (JTF-HD) to ensure emergency communications for first-responders. The system provides emergency communications for Military Support to Civil Authorities, and coordinates mobilization of emergency police, fire, and ambulance services for United States Pacific Command (USPACOM), Military Departments (MILDEPs), and other Federal, State and local agencies in Hawaii. CNRH uses the LMR-HI system to support the Federal Fire Department, Regional Dispatch Center, Regional Operational Center, Joint Dispatch Operational Center and JBPHH Security on Navy Installations on Oahu and Kauai.

2.0 OBJECTIVE/SCOPE

The objective of this contract is to establish maintenance and network-monitoring support for Navy owned LMR equipment such as dispatch consoles, repeater sites, vehicle location, voice logging recorders and playback stations, listed in table 2.1. This requirement is to maintain services to provide network monitoring, on-site infrastructure repair, software update service, patch management, preventative maintenance, and technical support.

Table 2.1

CNRH LMR EQUIPMENT

SITE NAME SITE ID EQUIPMENT NOTES

USN RDC (A/B)

B167

SZ02881D13

5 EACH MCC7500

1 EACH LOGGING RECORDER

1 EACH BACKUPLOGGING RECORDER

1 EACH INFORM SERVER

1 EACH AIS

1 EACH NRX ANALOG RECORDER

1 EACH PLAYBACK STATION

1 EACH AVL

SZ02881D14

5 EACH MCC7500

1 EACH LOGGING RECORDER

1 EACH BACKUPLOGGING RECORDER

1 EACH AIS

1 EACH NRX ANALOG RECORDER

1 EACH PLAYBACK STATION

COMMON 3 EACH MC2500 DESKSETS

CNRH LMR EQUIPMENT

SITE NAME SITE ID EQUIPMENT NOTES

USN RDC ALT

B2036

SZ02881D15 5 EACH MCC7500

1 EACH LOGGING RECORDER

1 EACH BACKUPLOGGING RECORDER

1 EACH AIS

1 EACH NRX ANALOG RECORDER

1 EACH PLAYBACK STATION

1 EACH AVL

COMMON 3 EACH MC2500 DESKSETS

USN ROC

B150

SZ02881D16 1 EACH MCC7500

USN JDOC

B278

SZ02881D18 2 EACH MCC7100

1 EACH AVL

PMRF LDC

B358

SZ02881D12

1 EACH Net Clock 9483 GPS Time Synchronization

1 EACH NRX ANALOG RECORDER

2 EACH PLAYBACK STATION

1 EACH UPS

CNRH LMR RF SITES

ANUENUE

(MAUNA KAPU)

SZ0288117 11 EACH GTR8000

MOS0288117 1 EACH MOSCAD

KOKEE B764

TRANSPORTABLE

SZ0288113 3 EACH GTR8000

MOS0288113 1 EACH MOSCAD

PMRF B287

TRANSPORTABLE

SZ0288114 4 EACH GTR8000

MOS0288114 1 EACH MOSCAD

3.0 PERFORMANCE REQUIREMENTS

3.1 Task 1: Dispatch, Network Monitoring and On-Site Infrastructure Support The contractor shall maintain and provide a trained and qualified technician to diagnose and restore the communications network.

3.1.1 The Contractor shall provide a single point of contact for all technical customer needs and requests.

3.1.2 The contractor shall replace and repair fixed infrastructure equipment at the site during the period of performance. Personnel hired by the contractor must be fully qualified to service, maintain, and install equipment according to the standards established by the equipment manufacturer. The Contractor shall dispatch qualified technician(s) for onsite support to diagnose, repair, and restore infrastructure equipment to manufacturer’s specifications, and shall provide board repair at the manufacturer’s authorized repair depot.

3.1.3 The Contractor is to manage and track all dispatch calls from beginning to end and provide an escalation process to resolve discrepancies or problems. Contractor shall include dispatch calls and resolutions in monthly activity reports.

3.1.4 Dispatch services shall include manufacture technical escalation support via phone if onsite technician is unable to resolve the failure. The contractor’s technical support staff shall have access to the manufacturer’s system (Motorola Solutions), software, and product engineering staff to supplement its problem solving capabilities in instances of unusual or complex problems.

3.1.5 Contractor or authorized technician shall respond within two (2) hours after notification by Hawaii Regional LMR team.

3.2 Task 2: Remote Network Monitoring

3.2.1 The contractor shall provide 24 hour daily monitoring of site environmental and other conditions such as commercial power, UPS, generator, air conditioning, fire alarms, and intrusion detection. In the event of a site environmental or other alarm, the contractor will contact the appropriate personnel as designated.

3.2.2 Events monitoring shall include, but are not limited to, land mobile radio infrastructure equipment as well as monitoring and managing the security hardware/software present on the system. Monitoring shall include physical security and site environmental sensors using the installed Motorola Supervisory Control and Data Acquisition (MOSCAD) monitoring equipment.

3.2.3 Upon event detection, the contractor shall provide a trained and certified technician to perform established diagnostics to assess the problem and initiate an appropriate response to mitigate and re-mediate the event. If a technician is dispatched to the affected site, the contractor shall maintain contact with the on-site technician until the system is restored and the case is closed.

3.2.4 To deliver remote management services, the contractor shall provide secure, encrypted connectivity to the LMR-HI network. These network and Information Technology (IT) resources must comply with the requirements associated with U.S. Federal Government Information Assurance (IA) requirements.

3.3 Task 3: Infrastructure Repair

3.3.1 The contractor shall provide repair of all equipment manufactured by Motorola, as well as equipment from third-party infrastructure vendors that is part of the Navy Region Hawaii- Hawaii Regional LMR system. Government and technicians shall send repairs to a single, central location.

3.3.2 The contractor shall repair of all equipment to original manufacturer specifications.

3.3.3 The contractor shall make efforts to mitigate impacts of parts and equipment requiring repair to the LMR-HI system.

3.4 Task 4: Software Update and Patch Management

3.4.1 The Contractor shall perform the manufacturer proprietary tasks required to maintain the system Information Assurance certification. The contractor shall test the latest commercial security software updates as released by the software vendors and validates them for safe deployment within Motorola radio networks. The Contractor shall perform Network Preventive Maintenance services, and provide pretested software updates to include operating updates as required. The contractor shall provide pretested software subscription updates of the latest antivirus software, intrusion signature files and operating system patches. Contractor shall vet and pretest on a comparable test system to ensure they do not interfere with the radio system functionality.

3.4.2 The contractor shall ensure that antivirus updates for both Microsoft and UNIX platforms, operating system software patches, and Intrusion Detection System (IDS) signature files for Motorola-provided IDS are compatible and will not interfere with the operation of the radio network.

3.4.3 The Contractor shall perform network security monitoring to detect, analyze, and respond to security events.

3.4.4 The Contractor shall perform and implement pretested security update services. Services shall include Information Assurance Vulnerability Alerts (IAVA) support, where the Contractor will test security patches to ensure safe integration of patches to the system software environment and upload patches on required servers and or computer hardware.

The contractor shall maintain up-dates and system security for third-party software including Microsoft, Solaris, RedHat, Adobe, and McAfee.

3.4.5 The Contractor shall notify the LMR-HI Program Management Office within 24 hours of all unsuccessful updates and work with the manufacturer to resolve the associated issue(s).

3.4.6 The Contractor shall coordinate all updates and patches at least 30 days prior to implementation of software update with the LMR-HI operations team and execute updates and patches as approved by the LMR-HI operations team.

3.4.7 The Contractor shall make recommendations and provide remediation support, and coordination with manufacturer’s System Support Services.

3.4.8 The contractor shall meet the following Government compliance mandates in Table 3.1:

Table 3.1

NIST 800-53 DOD 8500.2 NENA NG911 DHS4300 PCI

SA-11

(Developer

Security Testing

E3.4.4 7.2.8.3.1, 7.4.5 4.6.2.e 6.1, 6.3.1

SI-2 (Flaw Remediation)

DCSQ-1,

DCCT-1,

VIVM-1

7.4.5 3.9 6.3.1.4

3.5 Task 5: Network Preventative Maintenance

3.5.1 The contractor shall perform semi-annual system preventive maintenance and analysis to keep the system working at an optimum level and at factory specifications, which will include system testing, alignment checks, and equipment cleaning procedures. The contractor shall provide operational testing and alignment, as applicable, on infrastructure and fixed network equipment to ensure the equipment meets original manufacturer’s specifications.

3.5.2 Contractor shall remove any oil, dust, and/or foreign substances from the equipment, clean filters, if applicable, perform corrosion control, and measure, record, align, and make all applicable equipment parameter adjustments, to include frequency modulation in accordance with best commercial practices.

3.5.3 The Preventative Maintenance activities shall be documented, to include the serial number of all equipment on which preventative maintenance was performed, and a copy e-mailed to the COR and delivered to the LMR-HI POC no later than 30 days after preventative maintenance. Activities should include, but are not limited to:

Transmit Frequency Deviation Transmitter Power Reflected Power in Antenna line – Voltage Standing Wave Ratio (VSWR) Combiners and circulator loss Receive Sensitivity Audio Output Levels

3.5.4 The contractor shall provide the required maintenance support for Government owned infrastructure that is proposed for reuse and is dedicated solely for use on the new LMR system.

3.5.5 The contractor shall have sufficient appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. Test equipment must meet all requirements of the Federal Communications Commission (FCC) and manufacturer’s recommendations.

4.0 PLACE OF PERFORMANCE

Dispatch Centers

Name Site Number Address

USN RDC A B167 SZ02881D13

USN RDC B B167 SZ02881D14

USN RDC ALT B2036 SZ02881D15

USN ROC B150 SZ02881D16

USN JDOC B278 SZ02881D18

USN PMRF LDC VLR B358 SZ02881D12_(NICE)

RF Repeater Sites

Name Site Number Address

USN Kokee B764 SZ0288113

USN PMRF B287 SZ0288114

USN Anuenue/Mauna Kapu

USCG SZ0288117

5.0 SERVICE DELIVERY SUMMARY

Performance Objective Reference Paragraphs

Surveillance Method Frequency Performance Threshold

Contractor Shall Provide a local POC for onsite trouble shoot, and calls

3.1 CNRH will monitor response through

LMR-HI.

Update as POC change

95% delivery and compliance

Provide secure, encrypted connectivity to the LMR-HI network

3.2 COR/TPOC will record any anomalies

Daily 95% delivery and compliance

Return equipment repaired to original manufacturer specifications.

3.3 COR/TPOC As needed

95% delivery and compliance

Contractor shall provide up-to-date safe, functional, and tested software for the network

3.4 Routine inspection of deliverable products and services.

Daily 95% delivery and compliance

Notification Prior to software update

3.4

COR/TPOC

notification acknowledgement

As necessary 95% delivery and compliance

Report of semi-annual Preventative Maintenance

3.5 Routine inspection of deliverable products and services.

Semi- annual, No later than 30 days after Preventative Maintenance completion

95% delivery and compliance

6.0 QUALITY CONTROL

6.1 The Contractor is responsible for implementing a Quality Control Plan that identifies and results in the correction of potential and actual problems to ensure the quality and fulfillment of deliverables.

7.0 GOVERNMENT FURNISHED PROPERTY

7.1 N/A

8.0 CONTRACTOR QUALIFICATIONS/REQUIREMENTS

8.1 Contractor personnel performing work under this contract must have a Secret Level security clearance at the time of proposal submission, and must maintain this level of security for the life of the contract. Security requirements are in accordance with the accompanying DD Form 254.

8.2 The Contractor shall have knowledge of LMR-HI’s Motorola P25 digital trunking system and its components.

8.3 The Contractor shall have access to the manufacturer’s system (Motorola Solutions), software, and product engineering staff

8.4 The Contractor shall have minimum of 1 year experience with existing LMR systems

8.5 The Contractor shall meet the Federal Information Processing Standards (FIPS) 140-2 Level 3 validation encryption security requirements

9.0 PERSONNEL

9.1 The Contractor shall furnish experienced personnel to perform all work specified within this PWS.

Contractor is required to comply with Public Law 105-270 Section 5(2)(A). This law states that contractors will not perform inherently governmental functions. Section 5(2)(A) of this Public Law defines the term “inherently governmental function” as “a function that is so intimately related to the public interest as to require performance by Federal Government employees.” Per Section 5(2)(B), inherently governmental functions include management of Government programs requiring value judgments, conduct of foreign relations, selection of program priorities, and the direction of intelligence and counter-intelligence operations. Per Section 5(2)(C), inherent governmental functions DO NOT include, (i) gathering information for or providing advice, opinions, recommendations, or ideas to Federal Government officials; or (ii) any function that is primarily ministerial and internal in nature.

9.2 Contractor personnel shall not establish an employee-employer relationship with Government personnel under this contract.

9.3 Contractors shall not provide personal services.

9.4 Contractor personnel will make clear to all individuals they engage with that they are contractor employees and not Government employees. When participating and introducing themselves during official events wherein Government, non-Government, or foreign personnel are present, Contractor personnel will identify themselves as employees of the Contractor.

9.5 Contractor personnel cannot manage, supervise, or task Government employees or military personnel while performing under this contract. Contractor personnel may not make any commitment to non-DOD personnel, including a foreign official, which commits the expenditure of U.S. Government resources, unless specifically authorized.

9.6 Contractor personnel must be clearly identified (i.e., company shirt, pin, visible company ID, etc.) in a visible location as to who their employer is.

9.7 Normal business hours of operation are 7:00 a.m. through 3:30 p.m., Monday through Friday, excluding Federal Holidays.

9.8 If a holiday falls on a Saturday, the holiday is observed on the preceding Friday. If a holiday falls on a Sunday, the holiday is observed on the following Monday.

9.9 Federal Holidays:

New Year’s Day 1st of January Dr. Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day 4th or 5th Monday in May

Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11th of November Thanksgiving Day 4th Thursday in November Christmas Day 25th of December

10.0 SECURITY REQUIREMENTS

10.1 Contractor personnel shall possess a Secret Clearance prior to arrival at the site. The Contractor shall be responsible for obtaining permission to enter the site to perform the required fieldwork. It shall be the Contractor’s responsibility to determine site-specific security requirements. Contractor Facility Security requirements shall conform to Appendix I, DD Form 254. The Contractor shall be responsible for completing and delivering all security clearance requests and supporting documents.

10.2 All work will be UNCLASSIFIED. The Contractor’s Facility Security Office would need to send a Visit Request through JPAS to CNRH Security Management Office (SMO) 614496 for clearance verification.

10.3 Base Access: All Contractor personnel shall obtain access to the installation by participating in the Defense Biometric Identification System (DBIDS) or Navy Commercial Access Control System (NCACS), as applicable. The Contractor shall furnish a completed EMPLOYMENT ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges. This form is available at http://www.uscis.gov/portal/site/uscis by searching or selecting Employment Verification (Form I- 9). Immediately report instances of lost or stolen badges to the Contracting officer.

DBIDS Program: DBIDS is an enterprise identity management and perimeter installation access control solution in which Contractor personnel who enroll, and are approved, are subsequently granted access to the installation for a period up to three years, or the length of the contract, whichever is less, and are not required to obtain a new pass from the Base Pass and Identification Office for each visit. There are no fees associated with obtaining a DBIDS credential. The Government performs background screening and credentialing.

Throughout the year the Contractor employee must continue to meet background and screening standards. Periodic background screenings are conducted to verify continued DBIDS participation and installation access privileges. DBIDS access privileges will be immediately suspended or revoked if at any time a Contractor employee becomes ineligible.

DBIDS Credentials: Contractor employees shall furnish a completed copy of the SECNAV 5512/1 form to obtain the required background check and visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential once approved. The SECNAV 5512/1 form and additional information about DBIDS can be found at: https://www.cnic.navy.mil/om/dbids.html. The Contractor may initiate the adjudication process when a background screen failure results in disqualification from participation in DBIDS and the Contractor employees do not agree with the reason for disqualification. The Contractor may also apply for a waiver when a background screening failure results in disqualification from participation in DBIDS. The Commanding Officer will be the final waiver determination authority.

The Contractor shall immediately collect employee DBIDS credentials and notify the KO in writing:

1.That an employee has departed the company without having properly returned or surrendered their DBIDS credentials.

2.That there is a reasonable basis to conclude that an employee, or former employee, might pose a risk, compromise, or threat to the safety or security of the installation or anyone therein.

DBIDS Paper Passes: In the event that a visitor, vendor, or Contractor employee elects not to participate in DBIDS, the individual will be issued DBIDS paper pass from the Base Pass and Identification Office in order to access the installation. The time standard for the validity of a pass to access an installation will be not more than thirty (30) days and may be further restricted based on local policy or by Federal, DOD, Navy, and CNIC guidance. The Government will not be responsible for any cost or lost time associated with obtaining paper passes or added vetting or inspections incurred by non-participants in the DBIDS credentialing process.

11.0 CONTRACTING OFFICER REPRESENTATIVE(COR) OR TECHNICAL POINT-OF-CONTACT

(TPOC)

12.0 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION.

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for JBPHH via a secure data collection site.

Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

W, Lease/Rental of Equipment;

X, Lease/Rental of Facilities;

Y, Construction of Structures and Facilities;

D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

S, Utilities ONLY;

V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.