SOW_Redacted.pdf

STATEMENT OF WORK

LAUNDRY SERVICES FOR NAVAL BRANCH HEALTH CLINIC FALLON

SECTION A: GENERAL WORK STATEMENT

1. The purpose of the contract is to provide laundry services to the Naval Branch Health Clinic, Pasture Rd., Bldg. 299 Fallon, NV, 89496 for the period of 7 JAN 2020 through 07 JAN 2021 with four option years.

2. The point of contacts (POC) after award of the contract are the following:

Supply PO Supply Tech

SECTION B: EQUIPMENT

1. CONTRACTOR-OWNED EQUIPMENT. The contractor shall utilize contractor owned equipment for the execution of all aspects of this contract. The responsibility for the purchase, maintenance and replacement of equipment required to perform this contract is solely the responsibility of the contractor.

SECTION C: DESCRIPTION/SPECIFICATIONS

l. SPECIFICATIONS FOR THE NAVAL BRANCH HEALTH CLINIC. All work under this contract shall be accomplished in accordance with specifications in MIL- STD 665D, with amendments and revisions thereto, and with any Military Specifications of Standards cited herein. In addition, because of the uniqueness of hospital requirements, the contractor shall maintain adequate procedures for collecting, transporting, processing and storing linens. These procedures will be in accordance with Centers for Disease Control (CDC) guidelines, and any existing State, Federal Regulations and the Joint guidelines, and any existing State, Federal

Regulations and the Joint Commission (TJC) Regulations.

2 SCOPE. The contractor will pick-up and launder dirty laundry, sort and deliver the clean linen once a week on Tuesdays excluding Federal Holidays between the hours of 0730 and 1600.

Transportation of soiled and clean linen will be in carts provided by the contractor. Folding specifications are necessary to meet existing storage requirements. The workload stated in the following schedule is approximate and in no way is to be considered as a guarantee by the

Government.

a. Delivery. Contractor must deliver clean laundry as outlined in the delivery schedule. The contractor shall record the number of articles of clean linen delivered on the delivery ticket and the government representative will verify the amount. Contractor will count pieces of clean linen and provide to government for reporting purposes. The contractor shall provide the tickets and furnish the government the original and one copy.

b. Pick-up. Counting of soiled linen shall be done by government personnel prior to pick-up.

The contractor shall sign a government-issued ticket for soiled linen picked up and, within two working days after pickup, Monday through Friday, notify the government POC in writing of agreement or disagreement with the count. The pick-up slip will be retained by the government for computing variance in quantity when clean/dry laundry is delivered.

c. Re-performance of laundering/dry cleaning. The contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the POC at no additional cost to the Government.

Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked

“re-cleaned,” and include the date and load number with which the items were originally returned. The weight of the returned items shall be deducted from the total daily weight on the day the discrepancy was noted.

d. Packing and bundling procedures for laundry. All items shall be separated by size, color, and content and clearly marked, bundled, tied with the quantity of each marked on delivery bin.

Laundry delivered to Naval Branch Health Clinic shall be wrapped in accordance with method of finish codes and bundled as follows:

METHOD OF FINISH CODES

WDF Wash, dry, fold WP Wrap finished work in clear film seal

I Pressed on flatwork ironing equipment WK Wrap finished work in kraft paper

P Pressed on commercial pressing equip PB Return in plastic garment bag

D Tumbled Dry W Wash in warm water

T Tie items with twine/string R Roll

F Fold CF Clear film sealed

WD Wash & Dry SC Sorted by Color

FB Folded and bundled OH Return finished work on hanger

DL Department Label (ie Lab, Dental, etc)

WORKLOAD ESTIMATES DATA

ITEM DESCRIPTION NUMBER OF

ITEMS

SCHEDULE

REQUIREMENT

Finish Code

Thermal Blankets 20 Weekly WDF,I,T,WP

Hospital Sheets (Twin, Flat) 100 Weekly WDF,I,T,WP

Pillow Slips 60 Weekly WDF,I,T,WP

Green Doctor Towels 30 Weekly WDF,I,T,WP

Bath Towel 30 Weekly WDF,T,WP

Patient Gown 80 Weekly WDF,I,T,WP

Lab Coats 180 Weekly WDF,P, DL, OH

Scrub Tops (Sm-40) (Med-

60) (Lrg-50)

150 Weekly WDF,I,T,WP

Scrub Pants(Sm-40)

(Med-60) (Lrg-50)

150 Weekly WDF,I,T,WP

Laundry Bags 6 Weekly WDF,I,T,WP

Patient Curtain 36 Semi-Annually (Qty. 18) WDF,T,WP

3 TORN LINEN UNSERVICEABLE ARTICLES. All unserviceable and torn articles shall be separated from the serviceable linen and returned to the contractor and credit will be given to the government.

4. LAUNDRY. Laundry identified in the estimated pieced per year listed in Section C.2 is for use within the Naval Branch Health Clinics. Colored linen shall be laundered separately from white linen items. Like items shall be separated, packaged, and labeled by size together to allow for ease of sorting upon delivery of clean items to the NBHC.

5. ROUTINE HANDLING OF SOILED LINEN AND LAUNDRY PROCESS

A. Soiled linen shall be handled as little as possible and with minimum agitation.

B. All soiled linen will be received from the NBHC in a closed plastic bag.

C. Linen that is saturated with blood or body fluids shall be processed to remove stains.

D. Heavily soiled items shall be laundered separately from other linen items.

E. Linen will be washed with detergent in water hotter than 71 degrees centigrade (160 degrees F) for 25 minutes.

6 TRANSPORTATION OF LINEN. All clean linen will be stored and transported in carts used exclusively for clean linen or decontaminated with a disinfectant after being used for soiled laundry. Carts will have plastic liners to encase clean linen during transportation. Clean linen shall be packed by size, item, and double shrink-wrapped to further protect cleanliness during transportation. Each package shall be labeled with the size of items contained.

7. HANDLING OF LAUNDRY. Linen received by the contractor may include contaminated linen; however the linen will not be specifically identified as such. All employees handling untagged soiled linen shall wear appropriate protective gear. This gear will be worn by anyone having contact with the soiled linen from the time it is removed from the plastic bag, to the time it completes the initial wash cycle (detergent in water hotter than 71 degrees C for 25 minutes).

8. SORTING AND FOLDING OF LAUNDRY

a. Dirty linen will be separated by physical structures from areas where clean linen is handled. This physical separation will be without holes or other permanent openings.

b. The contractor shall untie knots in sheets during the sorting process.

c. In the laundry, dirty linen will be moved from the dirtiest to cleanest areas as it is being processed.

d. Air ventilation will flow from the cleanest to the dirtiest areas.

e. All areas will be cleaned on a regular basis.

f. Flatwork finished laundry shall be washed, dried, pressed, folded, sorted, and the quantity packaged according to item and color.

g. Rough finished laundry shall be washed, dried, folded and quantity packaged according to item, see Section C.2. Rough finished items include bath towels and blankets.

9. PROTECTIVE GEAR. In the laundry, hand washing facilities will be available and protective garb (e.g. gowns, gloves and masks) will be worn by personnel who sort dirty laundry.

10. NFPA STANDARDS. The contractor must ensure all polyester and cotton blend laundry meet the Static Generation Limitation Requirements set forth in National Fire Protection

Association (NFPA) Standards 56A. All new polyester and cotton laundry, when identified shall be laundered with a suitable ionizing agent. Additionally, between 1 October and 30 April each year, all laundry shall be laundered with Ionizing Agent.

11. MATERIAL CLASSIFICATION AND PACKAGING. In accordance with paragraph 1.2 of MIL-STD 665D, the information contained in Section C, concerns the Type/Class of laundry services for items furnished to the contractor for laundering. High volume items shall be returned in separate carts, i.e. sheets, towels, laundry bags, etc. Strict segregation of items shall be observed. Each cart shall be covered during transportation to prevent contamination. Low volume items may be returned with no more than three items in each cart. Carts containing mixed items shall be labeled indicating contents and laundry shall be layered according to item.

12. INFECTION CONTROL/SANITATION STANDARDS. The contractor shall provide a written Infection Control Policy to the POC prior to contract start date. The contractor must ensure that infection control/sanitation standards are upheld in the laundry area. Government

Representatives will have the right to hold periodic inspections of the contractor's facility. With or without prior notification, these inspections will be performed as required by the Infection

Control Regulations of the hospital. The following minimum standards apply:

a. Clean Laundry

(1) The laundry processing chain shall be arranged so that there is no contact between soiled and processed laundry, and no interchange of personnel.

(2) Clean and soiled laundry shall be transported in separate carts.

(3) Laundry shall be handled with a minimum of shaking and agitating.

b. Dirty Laundry

(1) Soiled laundry shall be sorted in a room set apart from the main laundry area. There will be separate entry doors for soiled laundry and clean laundry areas.

(2) Laundry from operating rooms shall be washed separately.

(3) Soap, bleach, and germicide shall be used in accordance with the manufacturer's recommendations.

(4) Trucks shall be cleaned on a rotating basis (but not less than weekly) and kept free of gross contamination, and stored in an area as free of contamination as feasible.

c. Plastic Bags. At least weekly, all used bags shall be incinerated.

12. REQUIRED EMPLOYEE TRAINING. All laundry personnel must be specifically trained in their role in infection control by the contractor. New employees need intensive initial training.

All employees need regular scheduled refresher training to include emerging hospital laundry techniques and methods. Employee training is required as follows:

a. General orientation on basic personal hygiene and infection control concepts.

b. Complete instruction on obtaining, using, and care for supplies and equipment.

c. Documentation of training is required for site visits. A syllabus must be maintained to ensure adequate coverage of the proper subject matter.

14. PREVENTION OF QUALITY PROBLEMS. The contractor shall employ his commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the contractor's quality control program/procedures, the government shall receive quality services meeting the requirements of this contract.

15. DODI 3020.37, CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES

DURING CRISIS. None of the services required by this contract as identified are essential as defined and described in DoD Instruction 3020.37, Continuation of Essential DOD Contractor

Services during Crises.

16. DIRECTIVES. The following listed government directives will be provided by the Naval

Branch Health Clinic to the contractor and require mandatory compliance:

a. NAVAL HOSPITAL LEMOORE INSTRUCTION 6770.1H. LINEN MANAGEMENT

b. NAVAL HOSPITAL LEMOORE INSTRUCTION 6220.8F. INFECTION

PREVENTION AND CONTROL PROGRAM

(1) Contractor shall be required to participate in any and all government inventories of linen during the period of this contract. Instructions for inventories will be typed and given to the contractor two weeks prior to inventories.

(2) All correspondence between government and contractor shall be responded to within five working days or less.

17. CONTROLLED ITEMS. Contractor representative shall count controlled items with a government representative at the time of pick up/delivery and record quantity on the ticket. The government will pay a reasonable fee to replace lost, stolen, or damaged items that occur within the Branch Clinic.

18. PICK-UP AND DELIVERY. Delivery of clean linen must be guaranteed at a consistent 6.5 hours window between the times of 0730 and 1600 on the scheduled day of delivery. If replenishment linen is not delivered on the designated day, replenishment linen will be delivered within 24 hours of the initial schedule. The contractor's representative (delivery driver) shall ensure the number of articles of soiled linen (outgoing linen) is correct with a branch health clinic representative and recorded on the soiled linen ticket. Cleaned linen shall be verified by the contractor's representative and Government POC and record on the delivery ticket. Each clean load of laundry delivered must be accompanied by a count indicating, by item, the quantity of linen delivered. One copy of each (soiled linen ticket and delivery ticket) shall be provided to the government. Payment to the contractor will be for the delivery of clean linen. The delivery ticket is considered the daily invoice and shall be extended to show daily dollar amounts. The monthly invoice for payment to the contractor shall be taken from daily invoices showing total pounds clean weight delivered for the month and the total dollar amount.