PWS.pdf

PERFORMANCE WORK STATEMENT

Calibration/Maintenance of Rees Scientific

Environmental Monitoring Equipment

1.0 BACKGROUND

U. S. Naval Hospital, Okinawa (USNHO) requires onsite calibration and maintenance of Rees Scientific Environmental Monitoring system. The equipment currently in use to provide these services requires annual onsite calibration and maintenance not available from Biomed resources within the command. The following Performance Work Statement (PWS) details the effort that must be undertaken to support the operations and maintenance of the equipment required to provide the services described above.

2.0 GENERAL SCOPE OF WORK

Regulatory compliance with the Food and Drug Administration requires that temperature monitoring systems are serviced and validated on an annual basis to ensure they are properly functioning. Other vendors do not have this feature.

REES Electronics benchmarked the technology and developed the instrumentation we currently possess and use. The current system is in use DoD-wide is a state of the unit system which the facility has been validated with.

3.0 DETAILED WORK REQUIREMENTS

The contractor shall provide the following support.

3.1 Calibration

Provide on-site equipment calibration to equipment. Calibration shall be IAW the manufacturer’s specifications. Annual calibration to be performed in September of each year.

3.2 Service Labor

Provide onsite visit (6) months after annual PM visit to access and repair any service issues and provide additional training. Includes up to two days of onsite time by Rees Engineer.

3.3 Corrective Maintenance

The contractor shall provide corrective maintenance as necessary to complete the required calibration IAW the manufacturer’s specifications. Additionally, live 24/7/365 technical support to ensure requests are responded to promptly.

3.4 Field Service Reports

The contractor shall develop and submit to the Government an itemized list of all corrective maintenance work and calibration certification upon completion of service.

3.5 Travel and Accommodation

The contractor shall be responsible for all travel and travel related costs (lodging, airfare, per diem, etc).

Travel and accommodations shall be arranged by the contractor.

4.0 SPECIAL CONTRACT REQUIREMENTS

4.1 Place of Performance:

USNHO and Branch Medical Clinics.

4.2 Minimum Qualifications:

Vendor must have authority to operate (ATO) within Navy DoD I.T. Frame Work. Each technician assigned to this tasking must have manufacturer training or certification and a minimum number of five years of documented experience in calibration/repair of blood bank testing and storage equipment.

4.3 Normal Work Hours:

The contractor shall report to work Monday through Friday, work a minimum of eight hours a day, between the hours of 8:00 a.m. to 5:00 p.m. Specific work schedules will be provided on contract start date.

4.4 Number of Personnel Required:

The contractor will provide a minimum number of technicians to ensure the successful and complete calibration, maintenance and testing documentation of all work identified in the contract.

4.5 Business Dress

All contractor personnel shall dress professionally when at the work site. Business attire EXCLUDES short pants, tee shirts, sneakers, and other dress considered not to be appropriate. Notwithstanding any other terms or conditions of the contract, contractor wearing inappropriate dress to the work site may be immediately removed from the project, or at the discretion of the U.S. Naval Hospital Okinawa (USNHO) Technical Representative (TR) may be requested to leave the work site and return with appropriate dress.

Travel time and lost work time to return with appropriate dress is not chargeable to U.S. Naval Hospital Okinawa.

4.6 Communication Courtesy

Contractor personnel shall be courteous and respectful to the customer and all other onsite personnel at all times. The contractor shall follow the direction provided by USNHO management personnel, or their designee(s), regarding the level of communication with the naval base personnel and conflict resolution/escalation procedures.

4.7 Contractor Performance Evaluation

If performance does not meet the specifications stated in this PWS the contractor shall be notified of the lack of performance. The contractor shall be given a specified amount of time to correct the deficiencies.

If deficiencies are not corrected, appropriate action will be taken in conformance with laws and regulation.

4.8 Delays

The USNHO TR will review any contractor delay or failure to perform to determine if the delay is caused by technical factors beyond the contractor’s control and without fault or negligence by the contractor. If the review indicates performance deficiency is not the result of factors beyond the contractor’s control, the contractor will be notified. The contractor shall respond within 24 hours of receipt of notification with remedies to correct the deficiencies.

* Initial PM and validation NLT Sep 2019.

5.0 DOCUMENTATION AND PERFORMANCE

U.S. Naval Hospital Okinawa shall have unlimited rights to and ownership of all deliverables provided under this Task Order, including reports, recommendations, briefings, work plans and all other deliverables. The definition of “unlimited rights” is contained in Federal Acquisition Regulation (FAR) 27.401, Definitions.

5.1 Formal Acceptance or Rejection of Deliverables:

The Government will have five (5) business days to review each document and provide feedback/comments. The contractor shall have five (5) business days to incorporate comments. Delivery of final document with incorporated comments shall constitute acceptance by the Government.

5.2 Performance Measures:

Performance measures for satisfactory completion of this task order shall be measured by completion of deliverables and tasks identified in the PWS. Completion of deliverables and tasks shall remain within the scope of this PWS. At a minimum, the following metrics shall be applied:

• There are no oversights in the review and analysis performed by the contractor that result in incorrect or inadequate assumptions, which, in turn, result in unacceptable recommendations.

• There are no oversights in the development of reports, documents or functional requirements, which could result in delays in meeting established timelines.

• All written documentation is written in a skilled business style. The documentation conforms to standards for documentation established by the TR.

• All work is completed within the established and agreed upon time frames.

• The quality of the work and the content of deliverables (and their exposition) shall be highly professional.

CONTRACTOR MANPOWER REPORTING LANGUAGE FOR CONTRACT STATEMENT OF

WORK/PERFORMANCE WORK STATEMENTS and Related Background Information

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USNH Armed Services Blood Bank Center Okinawa via secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 01 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil/.

*End of Performance Work Statement*