PWS.pdf

PERFORMANCE WORK STATEMENT

WITH NO LOANER OPTION

NO LOANER OPTION-MEDICAL EQUIPMENT SERVICE MAINTENANCE STATEMENT OF WORK

GENERAL REQUIREMENTS:

The effort required hereunder shall be performed in accordance with this Performance Work Statement and in accordance with all other terms and conditions set forth herein.

The contractor shall provide Software and Support Program Coverage for Dynasuite Neuro 3 Workstation; ECN: 132289; SN: C31V842 to include:

• parts and factory repair labor cost for defective systems

• transport cost for receiving systems back after repair (one leg of freight cost)

• next day delivery for smart set of field replaceable parts (including related transport cost)

• immediate access to remote applications & tech support (standard office hours)

• onsite technical support (time, material and travel cost)

• 1 time period of 2 days per year on-site application training (not valid for Esys)

• System tune-up service up to 2 times/year, on customer request

• Free updates for contractor Software, which comprises enhancement of existing feature packages

For the Radiology Department, Naval Medical Center San Diego, to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all scheduled maintenance procedures on equipment listed in order to assure continued operation at their designed efficiency and capacity.

PREVENTIVE MAINTENANCE:

• Perform service maintenance to Industry standards.

• Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third party service schools for the above mentioned equipment, shall be employed in the performance of any and all work performed under this contract. Upon request, the contractor shall provide training certificates (or notarized copies) to the Biomed department for verification. The highest standard of professional capability and electrical/mechanical workmanship is to be maintained throughout the life of this contract.

• Contractor shall ensure that all test equipment and/or calibration standards that are used in the performance of the contract are traceable and certified in accordance with National Institute of Standards and Technology (NIST) standards. Certification must be made available to the Biomed Department upon request.

• Contractor shall ensure that all scheduled servicing will be accomplished in accordance with manufacturer’s recommendations or local maintenance procedures.

• Scheduled Service – Includes only scheduled labor to perform the OEM’s Periodic Manufacture’s Certification, electrical safety checks, and software updates on the equipment included under agreement.

• Software updates are included and limited to the performance of the equipment and do not apply to software that is a system wide integration. All software updates will be installed, by authorized Contractor Field Technicians, to current OEM specifications during scheduled services.

• Software upgrades are considered modifications to installed equipment that add capabilities of value to existing features and functionality and are not covered under scope of services.

TITLE TO EQUIPMENT:

The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

LIABILITY:

The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malice mischief or acts of God.

UTILITES:

The contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Hospital’s electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT:

The contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

ENTERPRICE-WIDE CONTRACT MANAGEMENT APPLICATION (ECMRA):

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs).

The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

For the purposes of CMRA reporting, the Federal Supply Code/Product Service

Code applicable to the contract is J065.

DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS):

(a) In accordance with CNICMEMO dated May 5, 2017, individuals currently using an NCACS credential for Installation access are required to switch to a DBIDS no later than 14 August 2017. After 14 August 2017, the NCACS credential will no longer be valid for access to Navy Installations.

(b) NCACS users may visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential.

To ensure uninterrupted Installation access, current NCACS credential holders are encouraged to shift to the DBIDS credential as soon as possible as Navy does not have the ability to extend this deadline.

There are no fees incurred by the contractor, vendor, or supplier to obtain a DBIDS credential.

(c) Individuals who apply for NCACS credentials during the period of 17 April through 31 May 2017 must also obtain DBIDS credentials. NCACS credentials issued after 17 April 2017 will no longer be accepted without an accompanying DBIDS credential for Navy Installation access.

(d) DBIDS guidance for Vendors/Contractors to obtain a pass is accessible through the following website:

https://www.cnic.navy.mil/om/dbids.html

For more information or to enroll in the DBIDS Program call: 1.202.433.4784.

For Naval Base San Diego Pass and Decal Office, call: 1.619.556.1653

(c) Vendors, contractors, suppliers and other service providers shall present their pass upon entry at

ECP.

FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO APPROVAL OF ALL OTHER INVOICES

PART AVAILABILITY: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within three (3) days.

COMPENSATION:

Labor: All compensation for labor in the contract price. Parts and materials: All compensation for parts and materials is included in contract price.

Parts/Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects including: performance, interchangeability, durability, and quality to the OEM parts when new or as presently recommended by the manufacturer.

Documentation: After which time the services have been completed; all service work performed and repair parts installed will be documented on the work orders and provided by an authorized Field Service Engineer to “Customer”. Documentation of service work performed by the authorized Field Engineer can be provided electronically.

Services will be required based upon the following schedules:

SOFTWARE PREVENTIVE MAINTENANCE:

_____ One (1) time per fiscal year

__X__ Two (2) times per fiscal year

_____ Four (4) times per fiscal year

- End of Performance Work Statement -https://www.cnic.navy.mil/om/dbids.html