Quality_Assurance_Surveillance_Plan.docx

Quality Assurance Surveillance Plan CNRSW Religious Ministries Protestant Music Ministry NB San Diego, CA Requisition No.: TBD FLC San Diego Contract: TBD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a standard of surveillance for the Protestant Music Ministry NB San Diego, CA under FLC San Diego Contract TBD. It is a systematic approach for conducting surveillance over the performance aspects of the effort. The QASP is for the use of government Quality Assurance (QA) personnel to insure standards of the contract are being met. For the purposes of this effort the QA is the Contracting Officer Representative (COR) assigned by Contracting Officer (KO) as nominated by CNRSW Religious Ministries.

The QASP provides a systematic method to evaluate the services that the Contractor is required to furnish, but not the details of how the Contractor accomplishes the work. This plan uses inspection as the primary evaluation criteria. This surveillance assures the Government that the Contractor’s performance is acceptable.

Any noncompliance with contract performance is deemed “sub-par”. The term “sub-par” refers to a support service that does not meet the standard of performance specified in the contract. The Contractor not the Government is responsible for management and quality control actions to meet the terms of the contract. The methods of surveillance recognize that unforeseen and uncontrollable problems do occur. Effective management and use of a quality control plan will allow the Contractor to operate within the specified surveillance requirements. QA’s are expected to be objective, fair, and consistent in evaluating Contractor’s performance against the standards.

2. PROCEDURES

2.1 Quality Assurance Schedule

The base period of performance for this acquisition is anticipated to begin on date of award and continue through the base year of the contract commencing after the award date. The Contractor’s performance will be evaluated monthly by the COR by reviewing performance reports submitted by the retreat attendees.

2.2 Surveillance

The COR will conduct the surveillance inspection during each delivery as noted above, basing quality with the standards established in Performance Work Statement (PWS). The COR will submit surveillance report to Contracting Officer (KO) delineating discrepancy/ies noted during the inspection. All surveillance inspections made by the COR will be recorded on a Government or locally devised form. The completed form(s) becomes the official Government record of the Contractor’s performance.

2.3. Method of Surveillance

Visual Inspection

The COR will inspect monthly Receive and Acceptance Invoices ensuring conformance to PWS standards and other contractual provisions.

3. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will inform the Contractor via email, and the contractor shall acknowledge receipt of the email. Contractor can then negotiate with COR to correct discrepancy/ies. Disputes in surveillance should be referred to the KO.

The COR will notify the KO of sub-par performance. If any services do not conform to contract requirements, the Government may require the Contractor to re-perform the contract requirements at no increased cost to the Government. When sub-par performance cannot be corrected by re-performance the Government may:

· Require the Contractor to take action necessary to ensure future performance conforms to contract requirements.

· Reduce the contract price to reflect the reduced value of the services performed.

If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure that future performance conforms to contract requirements, the Government may:

· By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service or:

· Issue a Cure Notice

· Issue Show Cause Notice

· Terminate the contract for Convenience

· Terminate the contract for Default

4. SURVEILLANCE GUIDE

The QASP Surveillance Guide defines the performance objective and shows the pertinent portion of the Performance Work Statement, the Performance Threshold and the Government’s Method of Surveillance for this contract. Table below may be reproduced and used for documenting result of each surveillance inspection.

Performance threshold: Any performance objective criteria with number of discrepancy exceeding set performance threshold can be deemed “unacceptable performance” per paragraph 3 of QASP by the COR.