N0018922R0042.pdf

SEE ADDENDUM

(No Collect Calls)

N0018922R0042 10-Jun-2022

b. TELEPHONE NUMBER

757-443-1957

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 27 Jun 2022

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N001899. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

BORUI Z. TANG

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC NORFOLK CONTRACTING

NORFOLK OFFICE

ATTN: D. CURLING

1968 GILBERT ST. SUITE 600

NORFOLK VA 23511

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N70272 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NAVAL SUPPORT ACTIVITY PHILADELPHIA

JEWANNA OWENS

700 ROBBINS AVENUE

BLDG. 1, ROOM 1117

BASE COMM. OFFICE

PHILADELPHIA PA 19111

TEL: 215-697-4000 FAX: 215-697-0146

757-443-1971FAX:

TEL: 757-443-1955

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

1,500

NAICS:

517311

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF96

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

N0018922R0042

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 1 Lot

5 YEAR PERIOD CENTREX SUPPORT SERVICES

FFP

INTEGRATED, SWITCHED VOICE AND DATA TELECOMMUNICATIONS

SERVICES IN ACCORDANCE WITH THE PERFORMANCE WORK

STATEMENT (PWS), INCLUSIVE OF TAXES, FEES AND SURCHARGES

AND ELIN BREAKDOWN.

FOB: Destination

PSC CD: DG11

MAX

NET AMT

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

1001 1 Lot

OPTION -8 OPTN TO EXTEND CENTREX SUPPORT SRVCS

FFP

INTEGRATED, SWITCHED VOICE AND DATA TELECOMMUNICATIONS

SERVICES IN ACCORDANCE WITH THE PERFORMANCE WORK

STATEMENT (PWS), INCLUSIVE OF TAXES, FEES AND SURCHARGES

AND ELIN BREAKDOWN. FAR 52.217-8 SIX MONTH ORDERING PERIOD.

PSC CD: DG11

MAX

NET AMT

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT:

1.0 SCOPE:

1.1 This Performance Work Statement (PWS) defines the contractor effort required to provide commercially available integrated voice and data services via Central Office based facilities to defense activities at Naval Support

Activity (NSA) Philadelphia, PA, Naval Business Center (NBC) Philadelphia, PA and NSA Mechanicsburg, PA.

This effort further requires an on-site technician to support the day-to-day operations and maintenance of the services ordered herein at the Philadelphia Naval Business Center and NSA Mechanicsburg. Voice and data communications services are provided to NSA Philadelphia, NBC Philadelphia, NSA Mechanicsburg, and tenant commands by the Naval Computer and Telecommunications Area Master Station, Atlantic (NCTAMS LANT).

1.2 The NSA Philadelphia is located at 700 Robbins Avenue, Philadelphia, PA 19111. The Base Communications

Office (BCO) maintains up to 3,000 analog and ISDN telephone numbers in use at this location. The telephone lines are acquired from a local service provider, and these services are delivered to the Rate Demarcation Point (RDP), located in Building 1, Room 1117. The following is a list of telephone numbers reserved for use at NSA

Philadelphia:

215-697-0100 through 215-697-1499

215-697-2000 through 215-697-7199

215-697-9000 through 215-697-9999

215-214-8000 through 215-214-8499

1.3 The NBC Philadelphia is located at 5001 South Broad Street, Philadelphia, PA 19112. The BCO maintains up to 4,616 telephone numbers in use at this location and at off-premise locations in the immediate area. The telephone lines are acquired from a local service provider, and these services are delivered to the RDP, located in Building 4, Room 1342. The following is a list of telephone numbers reserved for use at the NBC Philadelphia:

215-897-1000 through 215-897-8999

1.4 The NSA Mechanicsburg is located at 5450 Carlisle Pike, Mechanicsburg, PA. 17055. The BCO maintains up to 5,000 telephone numbers in use at this location. The telephone lines are acquired from a local service provider, and these services are delivered to a RDP, located in Building 310. The following is a list of telephone numbers reserved for use at NSA Mechanicsburg:

717-605-1000 through 717-605-9999

1.5 The contractor will provide a virtual switching environment within each of the local exchanges that consist of

Automatic Route Selection (ARS) at each location. The ARS offers four-digit or seven-digit dialing within the local exchange and the ability to control certain line features from a remote customer interface. The virtual switching environment will emulate the functionality of an electronic switch installed at a customer site. It will be separate from similar environments within the same central office switch that provides services to other local customers.

2.0 BACKGROUND:

2.1 The mission of NCTAMS LANT is to bring decision superiority to operational forces and deny it to the enemy;

provide the operational platform for information - secure and reliable, classified and unclassified voice, messaging, video and data telecommunications to U.S. Naval, Joint, Interagency and Coalition operating forces worldwide.

3.0 PERIOD OF PERFORMANCE:

3.1 This contract will have a five-year ordering period beginning 01 October 2022 and continuing through 30

September 2027.

Pursuant to FAR 52.217-8, an additional six (6) month option will be included. The period of performance (POP) for the ordering period will commence 01 October 2027 through 30 March 2028.

3.2 For this PWS, “business days” shall be construed to mean all weekdays excluding the eleven (11) Federal

Government holidays to include New Year’s Day, Dr. Martin Luther King, Jr. Day, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

4.0 LOCATION OF SERVICES:

4.1 Services required by this contract shall be performed at:

Naval Support Activity (NSA) Philadelphia, 700 Robbins Avenue, Philadelphia, PA 19111

Naval Business Center (NBC) Philadelphia, 5001 South Broad Street, Philadelphia, PA 19112

Naval Support Activity (NSA) Mechanicsburg, 5450 Carlisle Pike, Mechanicsburg, PA 17055

5.0 APPLICABLE DOCUMENTS:

5.1 Military Specifications The following documents are mandatory for Defense Switched Network (DSN) interoperability:

a. Chairman of the Joint Chiefs of Staff Instruction (CJCSI) 6215.01b dated 23 Sep 2001 "Policy for

Department of Defense Voice Networks.”

b. Defense Information Systems Agency (DISA) Joint Interoperability and Engineering Organization

(JIEO) Report #8249, Defense Information Systems Network (DISN) Circuit Switched Subsystem, DSN

Generic Switching Center Requirements (GSCR), March 1997.

c. CJCSI 6212.01B, 8 May 2000, "Interoperability and Supportability of National Security Systems and

Information Technology Systems”

5.2 Standards and regulations The contractor *** (including any subcontractor(s)) shall conform to, and be compliant with established International Telecommunications Union– Telecommunications Standardization Sector

(ITU-T), Federal Communications Commission (FCC) rules and regulations, American National Standards Institute

(ANSI) standards, National Fire Protection Association (NFPA) codes and standards, National Electrical Code

(NEC), National Electrical Safety Code (ANSI C2) and Occupational Safety and Health Administration (OSHA)

General Industry Standards. The contractor shall stay in conformity with evolving standards. In addition to the aforementioned, the contractor is responsible for compliance with Navy OSH, environmental, and safety regulations.

*** The term contractor – throughout this document – shall include prime contractor and any subcontractor(s)/partners, as applicable.

6.0 REQUIREMENTS:

6.1 Provide analog, Integrated Services Digital Network (ISDN) and Direct Inward Dial (DID) telephone service on a fixed-price basis, approximately;

3,000 analog/ISDN lines at NSA Philadelphia in a single Centrex for exchanges 697/214.

4,616 at NBC Philadelphia in a single Centrex for exchange 897.

5,000 at NSA Mechanicsburg in a single Centrex for exchange 605

The contractor shall provide these services for the entire five-year period, beginning 01 October 2022 and continuing through 30 September 2027 and for the six (6) month option pursuant to FAR 52.217-8 through 30

March 2028 if circumstances necessitate this option.

6.2 The contractor shall provide this service utilizing the telephone exchange number block identified in Sections

1.2, 1.3, and 1.4. The telephone lines shall be provided from a local exchange (Central Office) within the local dialing area of each site.

NSA Philadelphia – Area Code 215

NBC Philadelphia – Area Code 215

NSA Mechanicsburg – Area Code 717

6.3 The telephone service shall have the capability to place internal calls (four-digit dialing) between telephone numbers within each exchange. All telephone numbers shall have the ability to utilize the local call forwarding variable feature. The contractor shall provide and maintain the cable infrastructure delivery services to the RDP location at each installation. Lines shall be provisioned for both “Touch Tone” and “Pulse” dialing. The quantities of services specified herein are Not-to-Exceed (NTE) quantities. These quantities are subject to monthly review by the BCO and the contractor. Subsequently, the quantity of services will vary throughout the life of the contract. The government has the right to cancel services, at no cost, which are no longer required to support mission requirements. The government may also order new services through contract modification as needed to meet mission requirements.

6.4 Telephone Number Management and Support – The contractor shall reserve a telephone number block associated with the telephone number range and exchange-listed in Sections 1.2, 1.3, and 1.4 exclusively for Centrex service at each site. The government shall manage Centrex telephone number assignments from the blocks of numbers assigned to the Navy to support these facilities. The government shall assign new telephone numbers as telephone lines are activated. These telephone numbers from these blocks shall not have been in service on another line for approximately one (1) year. The government shall remove numbers from service as associated telephone numbers are taken out of service.

6.5 Provide 5ESS Custom Centrex ISDN Basic Rate Interface (BRI) circuits as either Point-to-Point or Multi-Point configuration at the commercial RDP. BRI circuits may be configured as voice-only each “B” Channel, alternating voice and data on either or each “B” Channel, or any combination thereof. The “U” Interface is located at the customer point of service, extending beyond the demarcation point. NT1 units are installed at the point of service.

5ESS Custom SPID will be used to support equipment currently in service, which is Lucent Technologies model

8510, 8510T, 8520T, 8503, 8530; Tone Commander and Cortelco ISDN telephone sets with built-in NT1.

6.6 At a minimum, the following optional Centrex features will be available for use:

Speed Calling

Call Waiting

Cancel Call Waiting

Three-Way Calling

Six-Way Calling ISDN

Call Forwarding Variable with Activation Confirm

Automatic Callback Calling

Call Exclusion

Call Hold

Call Forwarding Busy Line

Call Forward Don’t Answer – All Calls

Call Forward Variable

Call Forward Variable to Private Facilities

Call Forward Variable Feature Button – ISDN

Circuit Switched Data – ISDN

Circuit Switched Voice – ISDN

Configuration Group – ISDN

D Channel – ISDN

D Channel Packet – ISDN

Dial Intercom, 2 digit – ISDN

Inspect Feature Button - ISDN

Digital Call Appearances ISDN

Shared Call Appearances ISDN

Distinctive Ring Tone (Originating/Termination)

Call Pickup

Directed Call Pickup

Directed Call Pickup Without Barge-In

Call Transfer Internal Only

Uniform Call Distribution

Add-On Consultation

Hold Incoming Only

Automatic Route Selection –Basic

Toll Restriction

Malicious Call Trace

Message Waiting Audible (Stutter-dial-tone)

Message Waiting Audible and Blinking Indicator (analog lines)

Message Waiting Indicator (ISDN)

Multipath Call Forwarding – All Calls

Selective Call Forwarding

Selective Call Rejection

CIDIAL Options of ALLOW or DENY

Suspend Originate – Yes or No

Suspend Terminate – Yes or No

ISDN Term Type – A, B, C, D, E

ISDN Display = Y or N

ISDN TIME MODE = Y or N

ISDN Privacy Feature

ISDN CAPREF = I or R

ISDN AUTO HOLD = Y or N

ISDN ONETOUCH = Y or N

ISDN BUSYMON = Y or N

ISDN Ring Patter = NOR, NON, ABR, DEL, NRN, DRI

ISDN SARTERM = Y or N

ISDN Call Exclusion = AUTO, MANUAL, NONE

6.7 Provide Automatic Route Selection (ARS) in conjunction with CAT codes for all analog and ISDN switched services. A CAT code should be provided for each of the following arrangements;

Four-digit dialing within each Centrex or Exchange. Incoming calls are received.

Four-digit dialing within each Centrex, access to local calling, Networx/EIS and DSN. Incoming calls are received.

Four-digit dialing within the Centrex, access to local calling and Networx/EIS. Incoming calls are received.

Four-digit dialing within the Centrex, access to local calling and DSN. Incoming calls are received.

Four-digit dialing within the Centrex and access to local calling.

Four-digit dialing only cannot receive incoming calls from outside the Centrex but can receive “on-base” incoming calls.

ARS updates – New area codes and/or prefixes will automatically be updated within the ARS once opened as a valid exchange.

The ARS will provide a telephone connection to DSN trunks with a dial access code of 8-8 and a connection to

NETWORX/EIS and local calling with a dial access code of 8-9. All toll calls are routed to NETWORX/ EIS private facilities. The Toll Billing Exception code should be NONE, and CIDIAL is set to DENY for Carrier Access

Codes (1010xxx). Calls are directed to dedicated private NETWORX trunks first and will overflow to the switched

NETWORX trunks by a PIC of VZB when dedicated trunks are busy. All regional toll calls will be routed to the

NETWORX network. Neither regional toll nor intra-LATA toll changes shall be billed under the contract.

NSA Philadelphia – Area Code 215

NSA Mechanicsburg – Area Code 717

The ARS will provide a telephone connection to DSN trunks with a dial access code of 9-7 and a connection to

NETWORX/EIS and local calling with a dial access code of 9-9. All toll calls are routed to NETWORX/EIS private facilities. The Toll Billing Exception code should be NONE, and CIDIAL is set to DENY for Carrier Access Codes

(1010xxx). Calls are directed to dedicated private NETWORX/EIS trunks first and will overflow to the switched

NETWORX/EIS trunks by a PIC of DISA Long Distance Carrier Pic under EIS when dedicated trunks are busy.

All regional toll calls will be routed to the NETWORX/EIS network. Neither regional toll nor intra-LATA toll changes shall be billed under the contract.

NBC Philadelphia – Area Code 215

6.8 Local Calling - Provide access to the local calling area (intra-lata) and carry all such calls. The Government

(Navy) has a unique requirement to bill back its customers for costs incurred under the contract. As such, it is the contractor’s responsibility to provide individual call detail records as part of the electronic billing and invoicing system. Each call must be itemized and presented to the government in full detail, including; originating telephone number, date and time end-user placed the call, originating telephone number, terminating telephone number, duration of the call, and the cost of the call. The call detail records must be compatible and accessible with the contractor-provided electronic billing system. If the contractor cannot uniquely identify each local call and present it in detail, the contractor shall NOT invoice for local calls.

6.9 In Mechanicsburg only: Provide an audible warning to users upon dialing a number that will result in a toll charge within the LATA.

6.10 Telephone Number Management and Support – The contractor shall reserve telephone number block associated with the telephone number range and exchange-listed in Sections 1.2, 1.3, and 1.4 exclusively for Centrex service at Pennsylvania Navy sites. The government shall manage Centrex telephone number assignments from the block of numbers assigned to the Navy to support each facility. The government shall assign new telephone numbers as telephone lines are activated. These telephone numbers shall not have been in service on another line for approximately one (1) year. The government shall remove numbers from service as associated telephone numbers are taken out of service.

6.11 Interoperability Requirements – The switches to be used under this contract and subsequent delivery orders will be part of the joint use network required to comply with the DOD interoperability policy. This policy states that primary switching facilities for installations’ long-distance voice service by interconnection with Defense Switched

Network (DSN) nodal facilities are considered End Offices (EO). Hardware, software, and firmware used for base switches serving as primary switching facilities are required to be certified as interoperable prior to use by the government. The contractor shall be responsible for a full and complete DSN interoperability certification for primary base switches used for this contract and it’s delivery orders and connected to the DSN. The government will not use any hardware, software, or firmware for primary switching facilities

6.12 Provide services under the following Exhibit Line Item Numbers (ELINs), Attachment 1. Refer to the ELIN table appendix for specific ELIN by the site.

ELIN 1) Provide analog loop-start Centrex telephone lines at each of the respective Rate Demarcation Points

(RDP). The contractor shall provide service utilizing the existing telephone numbers currently in service upon contract award. The analog Centrex lines shall be provisioned for both touch-tone dialing and pulse dialing and shall include Caller Identification with Name and Number.

ELIN 2) Provide optional Centrex lines with Call Transfer DID to DOD feature.

ELIN 3) Provide Centrex C.L.A.S.S. Feature package.

ELIN 4) Provide an Optional Centrex Circular Hunting feature.

ELIN 5) Provide an Optional Uniform Call Distribution feature.

ELIN 6) Provide Incoming Call Control associated with the Optional Uniform Call Distribution feature.

ELIN 7) Provide Centrex Common Equipment associated with Optional Uniform Call Distribution feature.

ELIN 8A) Provide 5ESS ISDN Custom Centrex Basic Rate Interface (BRI) configured as Point-to-Point voice service consisting of one B-channel including Caller Identification with Name and Number.

ELIN 8B) Provide 5ESS ISDN Custom Centrex BRI configured as Multi-point voice service consisting of two B-channels including Caller Identification with Name and Number.

ELIN 8C) Provide 5ESS ISDN Custom Centrex BRI configured as Point-to-Point with Alternating Voice and Data on two B-channels including Caller Identification with Name and Number.

ELIN 8D) Provide 5ESS ISDN Custom Centrex BRI configured as Multi-point with Alternating Voice and Data on two B-channels including Caller Identification with Name and Number.

ELIN 8E) Provide 5ESS ISDN Custom Centrex BRI configured as Point-to-Point with Alternating Voice and Data on two B-channels including Caller Identification with Name and Number and Circuit Switched Data Services for

Video Teleconference Services (VTC).

ELIN 8F) Provide 5ESS ISDN Custom Centrex BRI configured as Multi-point voice service with two B-channels and associated Packet Data on the D-channel, including Caller Identification with Name and Number.

ELIN 8G) Provide 5ESS ISDN Custom Centrex BRI configured as Point-to-Point voice service, one B-channel with Packet Data on the D-channel including Caller Identification with Name and Number.

ELIN 9) Provide optional two-digit Intercom Groups for use on all 5ESS ISDN Custom Centrex BRI lines.

ELIN 10) Provide optional 5ESS-ISDN Custom Centrex BRI Secondary Directory Numbers.

ELIN 11) Provide optional ground-start Centrex lines configured in Hunt Groups for use with Automated

Attendant and Voice Mail systems.

ELIN 12) Provide ISDN Primary Rate Interface (PRI) trunk terminations configured as single trunk groups from each Central Office Switch to the VERIZON NETWORX/EIS long-distance network. All commercial long-distance calls will be routed to these NETWORX/EIS trunks, and long-distance calls are routed over the

NETWORX/EIS network using the North American numbering plan. All NETWORX/EIS network facilities must be in place before the commencement of this contract to ensure uninterrupted long-distance service, which is essential to the mission of the Department of Defense.

NSA Philadelphia 215-697 Exchange – three (3) each NETWORX/EIS Trunk Terminations

NBC Philadelphia 215-897 Exchange – two (2) each NETWORX/EIS Trunk Terminations

NSA Mechanicsburg 717-605 Exchange – six (6) each NETWORX/EIS Trunk Terminations

Provide PRI trunk terminations configured as a single trunk group from each Central Office Switch to the Defense

Systems Network (DSN), the private network. The DSN exchanges are 442 (NSA Philadelphia), 443 (Philadelphia

NBC), and 430 (NSA Mechanicsburg). All DSN network facilities must be in place prior to the commencement of this contract to ensure uninterrupted private network long-distance service, which is essential to the mission of the

Department of Defense.

NSA Philadelphia – one (1) each DSN/PRI Trunk Termination (DSN Exchange 442)

NBC Philadelphia – one (1) each DSN/PRI Trunk Termination (DSN Exchange 443)

NSA Mechanicsburg – three (3) each DSN/PRI Trunk Terminations (DSN Exchange 430)

Provide twenty (20) each ISDN PRI trunk terminations from the Central Office Switch configured as follows:

- One (1) trunk group, 96 channels, 717-605-2092

- One (1) trunk group, 96 channels, 717-605-2368

- One (1) trunk group, 24 channels, 717-605-9527

- One (1) trunk group, 24 channels, 717-605-9537

- One (1) trunk group, 72 channels, 717-605-7998

- One (1) trunk group, 120 channels, 717-605-7999, 7910, 7850, 8780, 8777 for VTC bridges.

- One (1) trunk group, 48 channels, 717-605-4842, 4853 for remote access server.

ELIN 13) Primary Rate Interface (PRI) Trunk Termination Optional Calling; Provide Caller ID feature associated with PRI.

ELIN 14) Provide optional ISDN PRI Trunk Terminations with Additional Telephone used to support for control of call center distribution.

ELIN 15) Provide optional Direct Inward Dialing (DID) Numbers associated with ISDN PRI Trunk Group in groups of 20 numbers.

ELIN 16) Provide Automated Message Link (AML) features and associated local channels (including modems) for control and operation of Automated Attendant and Voice Mail systems. Support four-digit voice mailboxes on the

Navy Octel Overture 250 system, located at the Philadelphia NBS , and seven-digit voice mailboxes on the Navy

Octel Overture 350, located at the NSA Philadelphia site. In Mechanicsburg, provide support for four-digit voice mailboxes on the Navy Octel Overture 250 system.

ELIN 17) Provide a CLIN for miscellaneous and one-time charges associated with new services described in this requirement. The contractor will provide its one-time charge schedule for each CLIN, but CLIN 10 will be used for billing all non-recurring charges.

ELIN 18) Tele-management System

Provide an electronic integrated service management system with direct interface to the switch. The user interface can be provided using Internet web browser access or dial-up data terminal access. Provide to the government and contractor personnel alike common access to share online data by way of this integration.

Provide online customer service ordering capability through the main entry point. Provide direct customer account management, telephone number management, line configuration management; including telephone numbers, features and feature group management, line parameter defaults, and date due to management in conjunction with the required service order time frames.

Provide online customer automated voice service provisioning through the main entry point. Provide, by way of this integration, cable and pair facilities assignment and management, switching equipment (OE and

PE) for analog and ISDN, switch translations for the appropriate 5ESS language for analog and digital services. Provide ISDN and analog to ISDN, or ISDN to analog conversions, ISDN “National” and/or

“Custom” point-to-point or multi-point, and provide automatic service order close on soft changes.

Provide the ability to control (change) Default Next Release Time for soft changes. The government requires the ability to set the date and time when a soft change is released to the switch for the update.

Provide online customer access to maintenance and repair data through the main entry point. Provide trouble reporting and administration with trouble ticket entry, status, test result entry, and trouble ticket history to be retained with the telephone number. Provide distribution of trouble ticket and trouble repair process to customer and contractor workgroups alike.

Provide the capability for online customer inventory management through the main entry point. Provide serialized and non-serialized inventory methods, warranty and maintenance management, and utilities to update and transfer inventory information.

Provide online workforce management through the main entry point. Provide work to responsible workgroups, distribute work according to workgroup skill levels, and integrate work assignment capability with service order processing and maintenance and repair transactions.

Provide online management reports through the main entry point. Provide reports showing service order activity and history, trouble management and history, line configuration, inside and outside plant configuration, recent change history, workforce activity, and inventory.

Provide access to the database(s) across all accounts of Centrex.

Provide five-digit Billing Account Codes (BAC) and the ability of the Base Communications Office to manage these codes, including creating and deleting BACs, and assign and re-assign BAC codes to customer telephone numbers.

Provide customer capability to change telephone numbers; i.e., swap telephone numbers like for like

(analog to analog) and like for different (analog to digital and digital for analog).

Provide an interface to the monthly billing system using the BAC.

Provide online customer access to telephone features. Provide management of telephone features, including moves, adds, and changes.

Provide online pricing associated with all customer-generated service orders. Provide a threshold of

$2,500.00 per service order. Provide access levels within the service order system to ensure that only the designated government representative has the authority to approve service order charges. The contractor will grant authority to approve zero-dollar service orders to all government personnel access to the integrated system.

Appendix B lists required line features that must be accessible and available for change within the Tele-

Management System.

ELIN 19) Billing and Invoicing

Payment Procedures. The contractor shall submit invoices in compliance with DFARS 252.232-7003

“Electronic Submission of Payment Requests (MAR 2003)”. The United States Navy (USN) utilizes

WAWF-RA to process vendor requests for payment electronically. The contractor shall use the system when processing invoices and receiving reports under this contract unless the provision at DFARS 252.232-

7003(c) applies. The contractor shall (1) register to use WAWF-RA at http://wawf.eb.mil/ and (2) ensure an

Electronic Business point of contact is designated in the System for Award Management (SAM) at https://www.sam.gov/ within ten (10) days after award of this contract. Electronic Funds Transfer (EFT) information is part of the contractor’s SAM database record. It is the responsibility of the contractor to keep this information current for proper payment.

Each invoice shall reflect all charges from the first to the last day of the billing cycle. After rendering services, the contractor shall charge for all services, features, and equipment within three (3) billing cycles.

The contractor shall bear all charges not submitted within three (3) billing cycles unless the contracting officer has approved the contractor’s formal request for billing extension. Requests for billing extension must be sent via email to the Contracting Officer, and the Contracting Officer’s Representative. Contractor bills/invoices received greater than thirty (30) days from the end of the billing period will incur a one-percent per calendar day reduction in the total bill up to a maximum applied reduction of twenty-five percent late penalty.

The contractor shall exhibit, in detail, the content and format of all invoices to be used for billing the services of this contract with the submission of a proposal.

The contractor shall ensure that each invoice contains all pricing components in sufficient detail to reconcile the charges with completed orders or actual usage. The contractor shall ensure that all charges, credits, and debits are shown on the invoice. The billing information should be sufficient enough that the government requires no additional data to verify the price of a service, call or feature, and the amount of discounts, credits, or debits and can validate the WAWF invoices. The monthly invoice will include a cover sheet showing the contractor’s company name, the contract number, the account number, the date of the invoice, the service period for which the charges apply, a payment due date, a total of charges for the service period, a payment mailing address. The monthly invoice will include a second page(s) listing;

account number, CLIN, ELIN, service description, unit cost, quantity/minutes, total price, and a summary total matching the total of charges for the service period on the invoice cover sheet.

For reimbursable charges, the contractor shall ensure that the invoices reflect the contractor's actual charges for specific service order. The government will not pay any charges not agreed upon between the contractor and the government point-of-contact and that are not specifically stated in the service order.

The contractor should be capable of delivering invoices and billing verification data electronically through an online billing portal. The product must be compatible with Microsoft Office products and accessible by standard Navy computer systems.

The contractor shall provide the means to assign services by telephone number across four (4) hierarchical levels: Activity, Directorate, Division, Branch, in addition to the total sum page for each main site. The contractor will provide a means for the government to update the customer database to reflect the reassignment of telephone numbers across any level. The electronic billing format will include summary reports and a detailed call record at the telephone number level. The electronic billing mechanism will allow the government to process its internal customer billing, and the output will be a Microsoft Excel spreadsheet or workbook. The format for the billing hierarchy is LPnn111222333 or LSnn111222333. The first two positions indicate the installation; LP being NSA Philadelphia, LS is Philadelphia NBC , LM is

NSA Mechanicsburg. “nn” is customer Activity. “111” is Directorate of the Activity. “222” is the Division of the Directorate. “333” is the Branch of the Directorate. These hierarchy codes are then translated to five-digit Billing Account Codes (BAC) referenced by the customer for sorting and collating billing output.

http://wawf.eb.mil/ https://www.sam.gov/

The contractor shall maintain all original paid invoices and other related records for the length of the contract plus five (5) years after the contract's expiration. The contractor shall make this data available to the government within ten (10) business days of a formal request. The contractor shall provide archived information in a mutually acceptable electronic format.

The contractor shall provide a mechanism for uniquely identifying service outages and allowing the government to reconcile credits with associated outages. The contractor shall credit the affected customer as specified in this PWS. After resolving the service outage, the contractor shall process the service outage credit through the billing system within three (3) billing cycles. The credit will appear on the invoice as a billing adjustment summary.

The contractor shall propose a mechanism for uniquely identifying each billing dispute to permit the dispute initiator to track the status of a dispute. The contractor shall attempt to resolve billing disputes to the satisfaction of the dispute initiator within sixty calendar days following official notification from the government. The contractor shall take a proactive lead in resolving disputes promptly with the initiator of the dispute by establishing and maintaining meaningful dialogue directed toward a prompt, fair, and equitable resolution. In cases where a resolution is not forthcoming, the contractor shall submit partial resolutions (less than the total amount in dispute) to the dispute initiator for acceptance or denial. The government point-of-contact or the dispute initiator will respond within five (5) business days with a proposed resolution. If either party wants to escalate the dispute to the contracting officer at any time, it may do so. All disputes that are not resolved within sixty (60) calendar days will be escalated to the contracting officer. Any disputes escalated to the contracting officer will be resolved in accordance with

Federal Acquisition Regulation (FAR) 52.233-1 (Disputes). Once a dispute is resolved, the contractor shall process the associated credit or debit within two (2) billing cycles. The contractor will ensure that the debit or credit and the associated billing dispute identifier are clearly documented in the invoice and assigned to the proper invoice level prescribed in the billing hierarchy as described earlier in this section.

The government reserves the right to withhold a partial or entire payment of an invoice in dispute as detailed in FAR 52.232-1 (Payments).

ELIN 20A) Provide DSL (Digital Subscriber Line). Service shall include dial-tone and Business Dynamic IP

Address including Internet Service Provider accounts.

Mechanicsburg – 1.6 Mbps / 758 Kbps

NSA Philadelphia – 3.0 Mbps / 758 Kbps

ELIN 20B) Provide DSL (Digital Subscriber Line). Service shall include dial-tone and Business Static IP Address including Internet Service Provider accounts.

Mechanicsburg – 1.6 Mbps / 758 Kbps

NSA Philadelphia – 3.0 Mbps / 758 Kbps

ELIN 20C) Provide optional on-site installation service including modem, router, and computer set up. A certified technician will install all necessary wiring up to and beyond the RDP to the service delivery point. The technician will deliver and install the DSL modem and connect it to the customer equipment. Provide on-site over-the-shoulder support to the customer in provisioning the device, Internet browser software, and making the initial connection and log in to the user's Internet account. Install the optional Static IP Address when/if purchased.

ELIN 20D) Provide optional additional Static I.P. Addresses with DSL Service.

ELIN 21) Provide Call Forward to Private Facilities allowing selective call forwarding outside the respective

Centrex exchanges. The contractor should establish a dial access code (or equivalent) for this feature to enable internal controls for authorized users. Provide concurrent access trunks to allow multiple outgoing calls simultaneously.

ELIN 22) Provide Multipath Call Forwarding (All Calls), allowing the station user to forward simultaneous messages over one line to a destination.

ELIN 23) Provide telephone number audio notification when telephone numbers are changed or disconnected.

This should be an optional feature available for provisioning within the Automated Tele-management System.

Notification should remain in place for ninety (90) days following the telephone number change or disconnect.

ELIN 24A) On-Site Technician – Provide one (1) On-Site Technician as described at (Philadelphia NBC and NSA

Philadelphia) and one (1) On-Site Technician at NSA Mechanicsburg.

Technical Support – Provide an on-site technician to support daily operations and maintenance of:

Centrex single line and multi-line analog and ISDN services, integrated Voice Mail system, battery supply, RDP location, wiring closets, inside plant (fiber and copper), horizontal cable, telephone jacks, and mounting cords excluding telephone sets at these sites. The contractor shall provide a single price to meet the operations and maintenance requirements, including an on-site technician. The on-site technician shall coordinate and maintain the services described in the PWS with access to Tier II technical support from a remote Technical Support Center (TSC).

Coordinate and manage the installation of all wire services beyond the RDP to the on premise point of service termination and ensure the integrity of services to that point.

Coordinate the installation of new ISDN BRI service with marketing, service implementation centers, and other central office personnel to test the provisioning of special voice features. Test all new ISDN BRI services at the RDP in advance of the service due date. Ensure the integrity of all special voice features provisioned for each telephone number to be converted from analog to ISDN.

Coordinate and test installation of ISDN equipment including power, network terminations (NT1), and voice terminals.

Install wiring and terminations suitable for the type of service to be installed: i.e., ISDN, T1 T3, PRI, and

MPLS circuits. Ensure integrity of wiring and terminations.

Support and manage installations of ISDN voice/data/video services. Test and ensure the integrity of these services and coordinate implementation with hardware vendors. Mediate between the wire service provider and equipment vendors to resolve discrepancies relating to the source(s) of trouble.

Coordinate and manage trunk line installation and hunt group services that support voice mail systems, call-processing centers, and Interactive Voice Response systems. Test and ensure the integrity of ground start circuits and verify proper hunting order. Interact with provisioning and test centers at the wire service provider to correct anomalies detected during the test phase.

Provide technical direction to other wire service provider technicians dispatched to install special services, i.e., analog and digital leased line services, T1, T3, and ISDN PRI. Assign Navy cable pairs for extension of service beyond the RDP to the service delivery point. Manage installation and testing through the service provider and coordinate equipment installation with the end-user.

Maintain direct contact, through working relationships, with the following departments of the wire service provider to ensure the integrity of service to be delivered;

- Central Office Wire Frame Technicians

- Central Office Switchmen

- Marketing and Accounting Groups

- All levels of company management

- Construction

- Engineering

- Special Services Implementation Centers

- Special Services Test Centers

- Special Services Installers

Test and determine the nature of all service failures and anomalies and isolate the source of trouble. Report all troubles directly to the responsible department of the wire service provider to ensure service restoration within the shortest possible interval.

Coordinate and manage the repair process, using all available resources of the wire service provider, beginning with the initial trouble report and ending when the service user is satisfied with the repair.

Provide technical guidance on matters involving the integrity of existing Navy-owned cable plant, installation of new cable, number of spare facilities throughout each installation, and special voice, data, and video services.

Conduct site surveys for users requesting upgrades from analog to ISDN voice services. Determine the optimum wiring solution and multi-point configuration for the site. Survey the existing voice features;

determine the desired call appearances and other feature changes.

Design and install modular terminations to optimize wire utilization and maintenance for users of data services. Work assignments will include local service requests to add, move and change service delivery points and local requests for repair.

Serve as a team member with government telephone workers and mechanics. Work alongside government personnel to achieve the common goal of service delivery to the user. Provide hands-on technical training to government personnel regarding installation and troubleshooting techniques and new technologies as offered.

Establish and maintain contingency plans and guides for disaster recovery. Perform traffic studies and maintenance inspections.

Establish and maintain detailed records for approximately 9,000 Centrex lines and other circuits as specified below:

- ISDN (voice, data and video) lines and equipment

- House and station cable

- Telephone numbers, trouble calls and repair logs

- Circuits: data, security, fire alarm, paging, radio, etc.

- T1 lines

- Video conferencing units

- Cable plant configurations

- Line classes of service and other features

- Traffic studies: maintenance schedules and inspections

Perform all tasks classified as premise work, not specifically enumerated above, and accomplish traditional work requests.

The technician will require access to a government PC.

The contractor shall furnish two (2) qualified technicians (one (1) for the Philadelphia, PA area (NSA

Philadelphia and Philadelphia Naval Business Center) and one (1) for the Mechanicsburg, PA area) to perform the prescribed duties during a normal five (5) day workweek for eight (8) hours per day (Monday through Friday 8:00 AM to 4:30 PM). The contractor shall not work on any of the eleven (11) designated

Federal holidays as observed by Federal employees; New Year's Day, Dr. Martin Luther King, Jr. Day, President's Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

The on-site technicians shall have the necessary tools and test equipment to accomplish the work specified in this section. The government shall provide the supplies and material needed to perform the work specified in this section.

Exclusions - Work relating to the provisioning of network services on the provider side of the RDP, which the contractor's network operations technician traditionally performs, shall be excluded from the contract.

Provide an hourly overtime rate for technician services based on 40 hours annually to be used at the discretion of the BCO Manager to perform outside normal working-hours labor on customer service requests.

ELIN 24B) Provide an overtime rate for On-site Service Technician.

CLIN 20) In Mechanicsburg, only provide three (3) 1MB POTS lines with local calling allowance. This service is not part of the main Centrex.

7.0 NAVY/MARINE CORPS INTRANET:

7.1 Some, or all, of the services ordered under this contract may be transitioned to the NMCI contract during the period of performance of a task order. Should these circumstances occur, the government shall reserve the right to reduce or modify the scope of the task order or terminate it outright without liability or penalty.

8.0 TRANSITION SUPPORT:

8.1 The contractor shall support the transition from the current contract to this contract, including implementing new ordering, billing, and other defined or implied processes in this PWS. The Navy may elect to rapidly implement all process changes at once or over a period not to exceed ninety (90) days. The contractor shall be prepared to support either.

8.2 The desired service implementation method is to use the existing cable facilities presently in use at the RDP location. If the contractor intends to use the existing cable, the contractor shall state this in the proposal. If the contractor does not intend to use the existing cable, the contractor shall state this in the proposal and submit a transition plan. The transition plan shall include, at a minimum, how and where the contractor will install any new facilities. Upon installing new cable facilities, the contractor shall be responsible to half tap all existing services and install the necessary cross-connects to the existing cable plant at the RDP. There shall be a minimum interruption of service when circuits are transitioned to the new cable facilities. If the contractor intends to install a new cable feed system, the contractor shall demonstrate that such is fully operational thirty (30) days prior to commencement of this contract. New cross-connects required at the RDP that result from the installation of new cable facilities would be the contractor's responsibility. The government shall not incur any cost involved in cross-connecting existing circuits to the new cable facilities. The contractor shall be responsible for obtaining a record of cable pair assignments and telephone numbers to facilitate the cross-connect work. If new cable facilities are installed, the contractor shall incur all construction and material costs.

9.0 DELIVERABLE DATA:

9.1 Data to satisfy the requirements set forth in Section 6-0018 (Tele-management System) and Section 6-0019

(Billing and Invoicing) are required.

10.0 PERFORMANCE:

10.1 Performance Period - The contractor shall have all facilities in place at the beginning of the contractor performance period as described in the Requirements section. This shall include connections to government switched networks, which are NETWORX/EIS and DSN.

10.2 The contractor shall describe its trouble reporting and escalation procedure, including telephone numbers to report troubles and a single point-of-contact to serve as the trouble management coordinator. The contractor shall provide to the government a list of management personnel contacts to be used by the government point-of-contact in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame. In the execution of this contract, the contractor shall be prepared to provide a response to trouble notification within a time frame that is appropriate to the nature of the malfunction and be prepared to provide on-site support as necessary.

10.3 The contractor shall provide a center to receive trouble calls for all service failures, and the trouble center shall be equipped with online testing capabilities. The contractor's representative at the center shall perform these tests immediately upon receipt of the trouble report from a designated government point of contact.

10.4 The Government requires trouble resolution of services as follows:

Trouble with analog lines and services shall be resolved within four (4) hours for outages designated as emergency/critical, eight hours for priority resolution, and by the next business day for routine resolution.

Trouble with Class of Service operation shall be resolved within three (3) hours of the initial trouble report.

Trouble with ISDN BRI voice, data, and video circuits shall be resolved within five (5) and one-half hours for outages designated as emergency/critical, eight (8) hours for priority…