N0018921R0044-0001.pdf

N0018921NSSBRIDGE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to update the PWS, include the QASP, and add attachment 2- DD254. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 12

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 24-Jun-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X N0018921R0044

X 9B. DATED (SEE ITEM 11)

23-Jun-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

24-Jun-2021

CODE

NAVSUP FLC NORFOLK CONTRACTING

NORFOLK OFFICE ATTN: H. COLEMAN

1968 GILBERT STREET STE 600

NORFOLK VA 23511-3392

N00189 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N0018921R0044

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ATTACHMENTS

Attachment 1- Contract Discrepancy Report (CDR) Attachment 2- DD254

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) for Interim Data Analytics Support for NSS-Supply

27 May 2021

1.0 Introduction:

The United States Naval Supply Systems Command (NAVSUP) is tasked to reform the Navy’s end-to-end (E2E) supply chains through greater orchestration, integration and synchronization. Orchestration of operations includes all activities and investments, spanning from program offices to the tactical edge of deployed forces. To this end, the Vice Chief of Naval Operations (VCNO) has established the Naval Sustainment Systems – Supply (NSS-Supply), a cross-functional and cross-command reform effort chaired by senior navy leadership with NAVSUP designated as the supported commander. This effort complements other Naval Sustainment System efforts already in place. The objective is to build higher performing navy supply chains that are able to generate greater readiness at lower costs.

2.0 Background:

The NAVSUP mission is to provide supplies, services, and quality-of-life support to the Navy and Joint warfighter; NAVSUP manages supply chains that provide material for Navy aircraft, surface ships, submarines and their associated weapons systems. NAVSUP provides centralized inventory management for Navy's non-nuclear ordnance stockpile. In addition, NAVSUP provides a wide range of base operating and waterfront logistics support services, coordinating material deliveries, contracting for supplies and services, and providing material management and warehousing services.

Navy supply chains are large, complex, costly, untimely, and do not generate sufficient readiness. They are fragmented, ungoverned, and lack a common goal. For the navy supply chains to operate efficiently and effectively, improvements are needed in order to achieve optimal E2E supply chain orchestration, integration, and synchronization of operations, activities and investments of all stakeholders.

Beginning in 2017, NAVSUP began a journey of reform transformation to review and transform the internal NAVSUP supply chain efficiencies. This was in line with Presidential and Department of Defense transformations. This transformation has made various achievements such as a 20% reduction of the most critical orders; achieving a Mission Capability for the F/A-18 of 341; reaching the lowest levels in aviation critical backorders in 10 years; and an overall reduction in unfilled customer requirements of 12%. Many of these achievements were accomplished by increasing supply chain investments in wholesale and retail stock levels, and, intermediate and depot-level aviation maintenance.

Therefore in Fall 2020, Navy leadership launched NSS-Supply and has chosen NSS-Supply as the initiative that will coordinate the system and drive higher supply chain performance. NSS-Supply has made significant progress but continues to need deep support in the realm of data analytics and communications.

Requiring Organization: The organization requiring the services outlined in the Performance Work Statement (PWS) is:

Naval Supply Systems Command Naval Supply Activity (NSA) Mechanicsburg, Suite 309 5450 Carlisle Pike Bldg 409 Mechanicsburg, PA 17055

3.0 Scope: NSS-Supply consists of several broad initiatives, called pillars. The NSS-Supply pillars are:

Achieve E2E integration – integrate existing supply chain resources (i.e., neural network) to a common goal

Establish demand management – reduce demand and increase predictability through design, engineering, fleet & industrial behaviors, etc.

Optimize Working Capital Fund (WCF) allocation – take a portfolio approach to managing cash allocation to maximize readiness

Shape industrial base – expand competition with suppliers and deepen partnership with strategic suppliers

Optimize organic repair – increase organic intermediate / depot (I/D) level repair volume to 50% and fully utilize capacity

Increase E2E velocity – shorten E2E repair turn-around-time (TAT) in line with commercial practices; move parts faster; decrease lead-times for consumables

The goal of this PWS is obtain contractor support services to provide NSS-Supply deep data analysis and communications support across the pillars.

4.0 Requirements/Task: The contractor shall be obligated contractually to perform every requirement in this performance work statement.

4.1 Data Analysis: For each pillar listed below, the contractor shall provide data analysis services.

Data analysis activities include, but are not limited to, various forms of research, various forms of behavioral observation, data collection, data transformation, data summation, data visualization, and data interpretation.

The list of focus areas in each pillar is a general list and is not considered to be comprehensive.

Data analysis may be required for other focus areas not listed below. Only focus areas that are pertinent and relevant to the NSS-Supply pillars current state are considered valid focus areas.

For all analysis, regardless, whether it is considered to be draft or finalized, explanation of the underlying assumptions upon which the analysis is built and the basis for those assumption shall be included along with the analysis.

4.1.1 E2E Integration: The E2E Integration focus areas are: Overarching supply chain targets, FOM, established pillar metrics.

4.1.2 Demand Management: The Demand Management focus areas are: cannibalization details, part details, reliability metrics, Purchase Requisition metrics, demand history, inventory levels, CASREP details, IPG details, Shipyard Operations, RBOMs and upstream supply impacts.

4.1.3 Shape Industrial Base: The Shape Industrial Base focus areas are: Inventory and inventory requirements, procurement cycle time costs, transportation costs and statuses, sources of supply, and measures of performance.

4.1.4 Optimize Organic Repair: The Optimize Organic Repair focus areas are: Cash cost, funding constraints, component repair and commodity repair details, piece part availability, sub-routing details, materiel costs, overhaul costs, BCM rates, depot throughputs, deliveries, number of spares, commercial repairs details, collections and disbursements, part status, fixed costs, labor costs, component details and repair capacity.

4.2 Communications: For each of the six pillars, the contractor shall provide:

4.2.1 Senior level presentations to support weekly internal session and bi-weekly external pillar updates.

4.2.2 Meeting facilitation, scheduling and logistics handling.

5.0 Deliverables: The deliverables for this contract are the data analysis as required for the NSS-Supply meeting cadence that has already been established. Most deliverables will be in Microsoft Powerpoint unless specified otherwise.

For all NSS-Supply meetings, where an Admiral or Senior Executive Service is a principal member for the discussion, draft presentations shall be submitted to invitees no later than 1800, the business day before the scheduled meeting.

6.0 Period of Performance: Period of performance for will consists of one (1) 5 month base period.

7.0 Location and Travel:

7.1 Location: NAVSUP Headquarters is located at the Naval Support Activity in Mechanicsburg, PA.

The place of performance is determined by the contractor. The government does not intend to provide government furnished property unless deemed necessary for successful task order performance.

7.2 Travel(TDYs): There are a various number of locations that include the following:

Mechanicsburg, PA Philadelphia, PA Norfolk, VA Patuxent River, MD Arlington, VA Washington, DC San Diego, CA

For some tasks, the contractor may be required to travel to these sites or other Navy/DOD sites in support of projects pre-approved by the TPOC and COR. Otherwise, the contractor shall use discretion when using travel in order to maximize the effectiveness, and efficiency of task order performance.

8.0 Security:

8.1 General Guidelines: The highest level of security required under this contract is SECRET as designated on DD Form 254 attached. The Commander, Defense Investigative Service, and Director of Industrial Security, is the designated security administrator, for administering all elements of military security hereunder.

8.2 Other Guidelines: The below clause is applicable to United States Nationals living in the U.S. or overseas who are performing work on a Navy contract. This clause does not apply to non-U.S.

Nationals (foreign nationals) who are contactor employees performing work overseas.

The investigation of a non-U.S. national at a foreign location must be consistent with a NACI, to the extent possible, and include a fingerprint check against the FBI criminal history database, an FBI investigations file (name check) search, and a name check against the terrorist screening database.

Also, the above cited reference notes that Foreign Nationals may not be granted CAC Credentials until completion of their investigation and not in the interim.

Per DoD 5200.2-R, DoD Components must initiate and ensure completion of a background investigation before applying the credentialing standards to a non-U.S. national at a foreign location. The background investigation must be favorably adjudicated before a CAC can be issued to a non-U.S. national at a foreign location. The type of background investigation may vary based on standing reciprocity treaties concerning identity assurance and information exchanges that exist between the U.S. and its allies or agency agreements with the host country.

SUPTXT204-9400(7-18) Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information (JUN 2018) Executive Order 13467, Reforming Processes Related to Suitability for Government Employment, Fitness for Contractor Employees, and Eligibility for Access to Classified National Security Information, and Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.]

8.3 Applicability: This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely);

or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities, and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

8.4 Access to Federal Facilities: Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this text will require a DoD CAC.

When access to a base, facility or activity is required contractor employees shall in-process with the Command's Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

8.5 Compliance with Safeguarding Covered Defense Information Controls: In accordance with DFARS 252.204-7008, the contractor is required to represent that it will implement the security requirements specified by National Institute of Standards (NIST) Special Publications (SP) 800- 171.

8.6 Safeguarding Covered Defense Information and Cyber-Incident Reporting: When Unclassified Controlled Technical Information (CTI) or defense information (as marked by the government) is present on the contractor’s system or must implement be in compliance DFARS 252.204-7012. In DFARS 252.304-7012, the contractor is required “adequate security” for covered defense information that is processed, stored, or transmitted on the contractor’s internal information system or network. In order to provide adequate security, the contractor must, at a minimum, implement the NIST 800-171.

8.7 NIST SP 800-171 Compliance: The Contractor is required to have a system security plan in place, in addition to any associated plans of action to describe how and when any unimplemented security requirements will be met, how any planned mitigations will be implemented, and how and when they will correct deficiencies and reduce or eliminate system vulnerabilities.

8.7.1 NIST SP 800-171 Security Requirement 3.12.4 (System Security Plan: The contractor is required to develop, document, and periodically update, system security plans (SSP) that describe system boundaries, system environments of operation, how security requirements are implemented, and the relationships with or connections to other systems.

8.7.2 NIST SP 800-171 Security Requirement 3.12.2 (Plans of Action): The contractor is required to develop and implement plans of action and milestones (POAM) designed to correct deficiencies and reduce or eliminate vulnerabilities in their systems.

When ‘adequate security’ requires security measures in addition to the NIST SP 800-171 security requirements (determined as necessary by the contractor), these additional measures will be evaluated and monitored in a manner similar to the NIST SP 800-171 requirements. Plans of action, continuous monitoring and the system security plan (NIST SP 800-171 Security Requirements 312.2-3.12.4)must address all security requirements

8.8 Level I Antiterrorism Awareness Training for Contractors (FEB 2019)

(a)Definition. As used in this clause - Military installation means a base, camp, post, station, yard, center, or other activity under the jurisdiction of the Secretary of a military department or, in the case of an activity in a foreign country, under the operational control of the Secretary of a military department or the Secretary of Defense (see 10 U.S.C. 2801(c)(4)).

(b)Training. Contractor personnel who require routine physical access to a Federally-controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter. In accordance with Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards, Level I antiterrorism awareness training shall be completed -

(1) Through a DoD-sponsored and certified computer or web-based distance learning instruction for Level I antiterrorism awareness; or

(2) Under the instruction of a Level I antiterrorism awareness instructor.

(c)Additional information. Information and guidance pertaining to DoD antiterrorism awareness training is available at https://jko.jten.mil/ or as otherwise identified in the performance work statement.

(d)Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (d), in subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to a Federally-controlled facility or military installation.

8.9 Start Up Period: All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance as of the performance start date.

Definition of "productive":

a. Contractor Information Sheet (CIS)

b. FD-258 fingerprint card

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile

e. JPAS Visit Request submitted by company to hosting Security Management Office

(SMO)

f. Common Access Card (CAC)

g. Cyber Awareness Training Certification

h. Antiterrorism Awareness Training for Contractors

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services, and no reimbursement will be paid by the Government for efforts expended during the start-up period.

Note (2): Dual Citizenship and Foreign Nationals are not allowed access to the functional/system side of Enterprise Resource Planning (ERP).

8.10 Interim Access: The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

8.11 Denial or Termination of Access: The potential consequences of any requirement under this text including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees.

The contractor shall insert this text in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

8.12 Contactor’s Security Representative: The contractor shall designate an employee to serve as the Contractor's Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity's Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor's Security Representative. The Contractor's Security Representative shall be the primary point of contact on any security matter.

The Contractor's Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

8.13 Background Investigation Requirements and Security Approval Process for Contractors Assigned to or Performing Non-Sensitive Duties:

8.13.1 Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

8.13.1.1 Must be either a US citizen or a US permanent resident with a minimum of

3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

8.13.1.2 Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

8.13.2 To be considered for a favorable trustworthiness determination, the Contractor's Security Representative must submit for all employees each of the following:

8.13.2.1 SF-85 Questionnaire for Non-Sensitive Positions

8.13.2.2 Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

8.13.2.3 Original Signed Release Statements

8.13.3 The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

8.13.4 Failure to provide the required documentation at least 30 days prior to the individual's start date may result in delaying the individual's start date. * Consult with your Command Security Manager and Information Systems Security Manager (ISSM)/Information Assurance Manager (IAM) for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

9.0 Non-Disclosure Agreement:

9.1 Non-Disclosure Agreement: The Business Sensitive Information Non-disclosure Agreement may be required for this contract.

10.0 Other Requirements:

10.1 Workforce Turnover: Additionally, the Contractor shall provide a qualified, experienced, and stable workforce, throughout the duration of the contract, and maintain a 20% or less employee turnover rate.

10.2 Contractor professionalism: The contractor shall:

10.2.1 Present a professional appearance and maintain professional demeanor and conduct at all times.

10.2.2 Conduct their work assignments IAW project schedules

10.2.3 Function effectively and efficiently during extended periods of high pressure and stress.

10.2.4 Function as an integral member of a team of highly trained professionals responsible for the safety and security of Navy personnel and resources

10.3 Enterprise-wide Contractor Manpower Reporting Application (ECMRA): The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

10.4 Common Access Card (CAC): The Government Contractor CAC card serves as the primary method of identification for the contractor employees, as well as providing the basis of Public Key Infrastructure (PKI) access to the Navy/ Marine Corps Intranet (NMCI), and numerous Navy web sites, which may also require PKI access. Navy Information Assurance (IA) policies require that a background investigation be completed on each contractor prior to granting access to government computer systems. In the event that the investigation has been initiated, but not completed, an Advanced Fingerprint Check must be successfully accomplished prior to the issuance of an interim CAC card. The final CAC cannot be issued until the full investigation has been completed.

10.5 Return of CAC Cards: In the event that contract employees resign, are dismissed, or laid off, the contractor is responsible for obtaining any Government issued identification from the former employee and to turn over those items to COR within five (5) days of the termination of employment.

10.6 Scheduling Concerns:

10.6.1 Duty Hours: The Contractor shall have access to Government facility five days per week, Monday through Friday, eight hours a day, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise approved. Contractor personnel are expected to conform to customer agency normal operating hours; however the Contractor may be required access to Government facility outside of duty hours based on the customer agency’s needs. Hours may change based on task order requirements.

10.6.2 Core Duty Hours and Base Shutdown/Inclement Weather: Core duty hours are 0800

- 1600, Monday through Friday (excluding federal holidays). The Contractor shall follow guidance of the installation containing their place of performance to determine reporting schedules whether due to a base closure or inclement weather. The website for guidance regarding status of performance for work to be performed in the National Capital Region

(NCR) is http://www.opm.gov/status/. If place of performance is outside of the NCR, please work with the assigned COR for policy on inclement weather and base shutdown.

10.7 Quality Control:

10.7.1 Quality Assurance: The Government shall rely on the Contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met; however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

10.7.2 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations, and best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this PWS. The Contractor’s quality control program is the means by which it assures itself that the work complies with the requirement of the contract.

10.8 Problem Notification Reports: The contractor shall file a Problem Notification Report (PNR) to notify the Government of schedule delays, assumptions upon which tasks were based, and any all other perceived contractual issues. The PNR shall include a plan detailing the proposed resolution. The contractor shall file the PNR as soon as possible, but no later than two business days after the contractor’s discovery of the issue(s).

QASP AND QASP MATRIX

QUALITY ASSURANCE SURVEILLANCE PLAN AND MATRIX

1.0 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2.0 AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.246-4 – Inspection of Services – Fixed Price, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or their duly authorized representative.

3.0 SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4.0 RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) – An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for the COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

Technical Assistant (TA) – An individual that is the program expert and is designated as the technical point of contact. The TA works directly with the contractor and provides an assessment of the contractors’ performance back to the COR.

5.0 METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. The QASP Matrix (attached) describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

Random Monitoring – Random monitoring shall be conducted if and when deemed necessary to ensure compliance with the terms of the contract. The COR will conduct the random monitoring.

Random Checks/Inspections – Random checks will be conducted to ensure compliance with the terms of the contract. The COR will conduct the random monitoring.

6.0 IDENTIFIED QA SURVEILLANCE ITEMS

The PBSC items that have been identified for surveillance are identified in the Performance Work Statement (PWS).

7.0 DOCUMENTATION

The COR will maintain a complete Quality Assurance Surveillance file. The file shall contain such documents as copies of all receiving reports, evaluations, recommendations, and any other actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of this contract.

8.0 ANALYSIS OF CONTRACTOR PERFORMANCE

The analysis of contractor performance shall be conducted at the end of each month and serves to provide a summary of the Contractor’s performance to the Contracting Officer and the Contractor. Overall performance is important in determining whether to increase, decrease or maintain the current level of surveillance and/or whether to initiate corrective action to bring the Contractor’s work up to the standards of the specification.

QASP MATRIX

Performance Element

Performance Requirement Surveillance Method

Frequency Acceptable Quality Level

Incentive/ Disincentive

Deliverables See PWS for listing of Deliverables.

All must meet the format requirements specified. Deliverable timing detailed in PWS.

COR and/or TA will review.

As specified >95% on time and without rework required

FAR 52.212-4 Terms and Conditions- Commercial Items

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review and acceptance of the invoice.

Monthly >95% accuracy FAR 52.212-4 Terms and Conditions- Commercial Items

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance.

Assessment by the COR with TA input.

At the end of the POP

All performance factors rated Satisfactory (or higher).

FAR 52.212-4 Terms and Conditions- Commercial Items

FAR 52.222-

The contractor shall ensure compliance with FAR 52.22-50.

Contracting Officer will review as needed.

As needed 100% compliance FAR 52.212-4 Terms and Conditions- Commercial Items

-If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

INCENTIVES/DISINCENTIVES:

The COR will make an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

(End of Summary of Changes)