Performance_Work_Statement_-_HQ_CNSL_AV_VTC_Maintenance_Contract_2018.docx

Performance Work Statement For Audio Video and Video Teleconferencing Service Maintenance Support To HQ COMNAVSURFLANT (HQ CNSL), Norfolk, Virginia

1. INTRODUCTION: This tasking is for the provision of telephonic technical support, onsite corrective and preventative maintenance of integrated audio video (AV) and video teleconferencing (VTC) systems in support of HQ COMNAVSURFLANT (HQ CNSL) Bldg D-29.

2. BACKGROUND: As a department of the HQ CNSL N6 Communication and Information Systems Directorate, the N64 functions as the COMNAVSURFLANT Headquarters Ashore and Afloat Director for Information Systems and Technology for COMNAVSURFLANT providing broad, multi-disciplinary technical expertise for data communications design and engineering requirements in support of Atlantic Fleet Ships, Afloat Staffs and Shore Activities. Coordinates closely with the N6 ACOS, in order to align enterprise information resources with the mission. The intended goal is to provide reliable state of the art AV and VTC systems that will provide service well into the future and integrate remote, net centric asset management and control of these systems.

N64 does not have the necessary manning to provide Tier 1-3 level maintenance support on a routine and recurring level for the installed AV and VTC systems needed to conduct its mission. Therefore, on-call and on-site contractor support is needed to provide services to integrate, repair, modify, update, and maintain the installed AV and VTC systems.

3. SCOPE: This performance work statement (PWS) specifies the tasks to be performed, deliverables to be provided and performance objectives to be met in support of CNSL.

3.1 Tier 1-3 level Maintenance. The contractor will respond to acknowledge trouble calls placed by N6 designated personnel within a 4 hour window during normal work hours (0700-1700 hrs), Monday-Friday, 52 week per year. Contractor technician will deploy to arrive on-site within 24 hours if corrective action cannot be provided via technical phonecon support within 2 hours of said technical phonecon support. Contracted services must be provided by a qualified audio video vendor, certified to maintain and program Cisco-Tandberg VTC equipment and Creston AV control equipment. CISCO licensed software is currently in place at HQ CNSL. Current configuration(s) must be maintained or if required, redesigned using DoD CISCO SMARTnet JELA enterprise licensing.

3.1.1 The contractor will be required and capable to assist as needed after the customer CNSL has downloaded, installed software upgrades and patches to all Cisco VTC codecs and related enclave appliances. To perform these duties, the contractor will need adequate background clearance to obtain an Unclassified and Secret network access account(s). CNSL IT’s have account access to all CISCO equipment to support software downloads.

3.1.2 Specific required experience, capabilities and credentials for the contractor:

3.1.2.1 Minimum of 5 years of experience in the AV and VTC integration field of expertise.

3.1.2.2 Proper termination of various cable types to include Fiber Optic.

3.1.2.3 Install, configure, and troubleshoot conference room AV systems and equipment.

3.1.2.4 Install configure and troubleshoot Cisco Video Teleconferencing equipment

3.1.2.5 Program audio Digital Signal Processors

3.1.2.6 Program Crestron control systems and touch panel GUI’s

3.1.2.7 Experience troubleshooting and loading programming to Crestron control equipment

3.1.2.8 Engineer and specify new AV VTC systems as required by HQ CNSL.

3.1.2.9 Troubleshoot and set up network devices

3.1.2.10 Read, and understand system schematics

3.1.2.11 Prepare system design and as-built drawings.

3.1.2.12 Provide training for system users.

3.1.2.13 Extron AV Associate

3.1.2.14 Tandberg TPE

3.1.2.15 Crestron certified programmer

3.1.2.16 CTS – Certified Technology Specialist

3.1.2.17 CTS-I Certified Technology Specialist Installation

3.1.2.18 Crestron DMC-D4K

3.1.2.19 BIAMP TesiraForte

3.1.2.20 A+ Certified

3.1.2.21 Security + Certified

3.1.3 Validation of Crestron, Cisco VTC, and industry AV credentials of contractor are to be demonstrated by resume.

4. REQUIREMENTS: The contractor shall provide all support necessary to successfully satisfy the requirements and performance objectives of the PWS. The contractor shall: integrate, modify, maintain and repair the audio, video and video teleconferencing systems at HQ CNSL.

4.1 Integrate AV and VTC equipment

4.1.1 Receive requirements from HQ CNSL describing what the system needs to be capable of doing and engineer a solution.

4.1.2 Provide recommended solution to HQ CNSL for government procurement if on spares are unavailable.

4.1.3 Receive procured equipment from HQ CNSL and integrate into a system.

4.1.4 Customize any required software control code and load into processor as required.

4.1.5 Connect all required equipment that need to be combined into a equipment system.

4.1.6 Test all equipment to ensure correct operation and to ensure all equipment is compatible and meets operational requirements.

4.1.7 Document systems changes in the form of ‘As-Built’ drawings

4.2 Modify AV and VTC equipment

4.2.1 Receive requirements from HQ CNSL describing what modifications to the existing system are required and engineer a solution.

4.2.2 Provide recommended solution to HQ CNSL for government procurement, if on-site spares are unavailable.

4.2.3 Receive procured equipment from HQ CNSL and integrate into a system.

4.2.4 Customize any required software control code and load into processor as required.

4.2.5 Test all equipment to ensure correct operation and to ensure all equipment is compatible and meets operational requirements.

4.2.6 Document systems changes in the form of ‘As-Built’ drawings

4.3 Maintenance support

4.3.1 Perform quarterly preventative maintenance systems checks on all installed AV and VTC systems.

4.3.2 Checks are to determine operational status and identify any deficiencies that would subsequently become repair actions.

4.3.3 Checks will also include surface cleaning and internal dust removal of equipment and enclosures.

4.4 Repair support (Note: All CISCO equipment is covered under the DoD CISCO SMARTnet JELA enterprise licensing contract)

4.4.1 Receive assignment of a failed or malfunctioning system or piece of equipment from HQ CNSL.

4.4.2 Troubleshoot equipment to determine if warranty work or a repair is required beyond the technician’s capability.

4.4.3 Obtain RMA and ship equipment to repair facility.

4.4.4 Track equipment to report repair process and equipment location.

4.4.5 Receive repaired equipment from repair facility.

4.4.6 Return and reintegrate repaired equipment as required.

4.5 Training / Instruction

4.5.1 Provide operational instruction to HQ CNSL personnel in the proper operations and maintenance of all VTC components and equipment during any semi-annual/quarterly or all services calls and on-site visits if/when required during those visits only.

4.6 Other:

4.6.1 Contractor will need to supply his or her own tools common to the required tasks to include a non-NMCI laptop for programming and loading of Creston AV processors.

4.6.2 No ODC (Other Direct Costs) such as per diem, travel or otherwise shall be borne and/or burdened to the HQ CNSL due to sub-contractors and/or additional Subject Matter Experts (SME) as required by the contractor to meet and/or exceed the requirements of this PWS.

5. DELIVERABLES:

6. QUALITY ASSURANCE PLAN:

Section 4 of this performance work statement (PWS) specifies the tasks to be performed, and section 5 specifies the required deliverables. In accordance with the Contract Administration/Quality Assurance Surveillance Plan, the Contracting Officer’s Representative (COR), with the assistance of designated technical assistants, will measure and evaluate the contractor’s performance of this PWS in terms of:

CDRL, and applicable DIDs or other pertinent references

Task order completed within negotiated CPFF amount

Task order completed within the negotiated LOE

7. PLACES OF PERFORMANCE

1. HQ CNSL, NOB, Bldg D-29, Norfolk VA

2. Contractor facilities

8. GOVERNMENT FURNISHED EQUIPMENT AND MATERIALS

The Government to provide workspace, access to unsecure phone lines, and dedicated Secret and Unclassified computer equipment.

9. PERIOD OF PERFORMANCE

Within 30 days of awarded contract continuing for 12 consecutive months + four (4) 12 month option periods

10. TECHNICAL POINT OF CONTACT

Mr. Marlon Peavy, marlon.peavy@navy.mil, (757)836-3200

11. SECURITY

Access is required to controlled or sensitive information and facilities. Upon contract start date, contractor personnel shall possess a final SECRET security clearance in accordance with DD Form 254, Contract Security Classification Specification. Additionally, contractor personnel must meet all DISA security requirements for obtaining OOB access to administer computer systems and networks. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures.

Physical access to the Naval Operating Base Norfolk is the responsibility of the contractor and their Security Officer. CNSL SMO Code is 53825. CNSL TPOC will provide sponsorship upon request.

12. Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance of the performance start date.

Definition of “productive”:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile.

e. Common Access Card (CAC)

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbrusement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed acces sot the functional/system side of Enterprise Resource Planning (ERP).

ACCESS TO DOD INFORMATION TECHNOLOGY ( IT) SYSTEMS

In accordance with (IAW) Secretary of the Navy (SECNAV) M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to sensitive information. Sensitive information includes information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s CSM and ISSM/IAM upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Cyber Awareness training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

· SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s ISSM/IAM. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

· Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

· Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

· SF-85 Questionnaire for Non-Sensitive Positions

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

13. CONTRACTOR MANPOWER REPORTING

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Cisco Installation Services via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

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