N0018919R0004_PWS10.9.18-draft.docx

PERFORMANCE WORK STATEMENT

United States Fleet Forces Command Print Services

1.0 INTRODUCTION

U.S. Fleet Forces Command requires the leasing of NMCI-certified and/or JWICS-certified Multi-Functional Devices (MFD) (i.e. copying/printing/scanning/faxing equipment) and single function printers to support mission accomplishment. To accomplish this objective, the contractor shall provide equipment and support services.

2.0 SCOPE

Provide print services (equipment and technical support as specified in Section 6.0. The contractor shall be responsible in ensuring that skillsets are met to provide required technical support.

The Contractor shall be responsible in;

· Meeting requirements as outline in section 6.0 and its sub-sections of this PWS

· Complying with DOD and DON annual/quarterly training requirements

· Meeting SECRET security clearance requirements prior to reporting

3.0 PLACE/PERIOD OF PERFORMANCE

Equipment shall be provided in areas specified in Section 6.0 and sub-sections.

On-site technical support shall be performed at United States Fleet Forces Command (USFF) Norfolk, Virginia at a Government facility/site as specified in Section 6.0 and sub-sections. Contractor will conduct required maintenance, troubleshoot and repair devices, and answer service calls, as well as train the staff in use of printers and multi-function devices, in the Norfolk area. Technician will have the capability to service all vendor provided equipment regardless of manufacturer. On-site technician will be provided office space and an unclassified computer at USFF HQ, NSA-HR, Norfolk and work with USFF HQ IT Support Services Team.

Contractor must be present for routine and ad-hoc daily, weekly, and monthly meetings. If contractor employees are to attend meetings or training offsite that are not in furtherance of the work set forth in this PWS, contractor is to notify the COR 24 hours prior to such meeting/training. If there are recurring meetings or training offsite that are not in furtherance of the work set forth in this PWS, contractor is to notify the COR of frequency and duration. Where contractor employee attendance at such meetings or training conflicts with performance of work in accordance with this PWS (as dictated by USFF mission requirements) the COR may disapprove attendance.

Period of Performance: 15 January 2019 – 14 January 2020 with 4 option years:

The term of this begins no later than November 1, 2018 for a 60-month period. This project is for a Firm-Fixed Price and will be awarded based on “Best Value”. The vendor shall include in the proposal a date by which all equipment shall be installed. This date should be expressed as “number of days after award”. Device delivery may be phased in over 90 days based on schedule determined by U. S. Fleet Forces to allow for smooth transition due to the operational nature of the command. An ability to accomplish installation by or near November 1, 2018 may be an important consideration in determining “best value”. Payment for month one will be prorated according to the number of days the equipment is available for performance under the contract.

4.0 SECURITY

Contractor must have an active SECRET FACILITY CLEARANCE at time of proposal submission.

Contractor shall provide personnel with clearances up to and including General Service (GENSER)/SECRET level. The contractor shall abide by all USFF, DON, and DOD instructions, rules, procedures, and standards of conduct. The contractor’s request for visit authorization shall be submitted in accordance with DOD 5220.22M (Industrial Security Manual for Safeguarding Classified Material) no later than one (1) week prior to arrival. Active secret clearances are required for all positions. All contractor personnel shall be eligible for secret clearances for all positions as required. It is the contractor’s responsibility to obtain the requisite clearance levels for all contractor personnel prior to the start of work. In the event that contractor personnel cannot obtain a secret clearance, prior to the required start date, the contractor shall notify the COR. The COR shall provide a completed DD-254 to the contractor to be utilize for security purposes. A copy of the completed form shall be emailed to USFF security officer.

All contractor personnel shall be eligible for a Secret security clearance for NIPRNET and/or SIPRNET information access to perform tasks. All classified SIPRNET work in performance of this contact will take place at USFF. Any contractor personnel proposed to work on this effort shall be eligible to immediately begin performance at the time of contract award.

4.1 Mission Requirement Specific Classification guidance:

In accordance with DODM 5200.45, "Instruction for Developing Security Classification Guides," the following derivative classification applies:

4.2 Additional Security Classification Guidance:

In addition to the above mission requirement classification guidance, the contractor shall comply with any additional applicable security classification guidance contained in the National Industrial Security Program Operating Manual (DOD 5220.22-M), DOD Information Security Program: Protection of classified information (DODM 5200.01 V1-V4), DON Information Security Program (SECNAV M-5510.36) and local USFF security policies (COMUSFLTFORCOMSTAFFINST 5531.1A). The contractor shall not release any Government information e.g. classified, controlled unclassified/For Official Use Only (FOUO) information without the express permission of the Government representative or COR.

5.0 CONTRACTING OFFICER REPRESENTATIVE

Name: TBD Phone:

Email:

6.0 FUNCTIONAL DESCRIPTIONS

Information provided in this section is strictly a summary of the applicable functions and should not be construed as all-inclusive. Due to the rapid changes in technology and business dynamics within USFF, the Contractor must be abreast with the latest technologies and trends, and able to adapt or implement to support requirements.

6.1 Equipment Requirements:

a. U.S. Fleet Forces Command requires the leasing of NMCI-certified and/or JWICS-certified Multi-Functional Devices (MFD) (i.e. copying/printing/scanning/faxing equipment) and single function printers to support mission accomplishment. To accomplish this objective, the contractor shall provide equipment and support services. Contractor will provide devices to meet the needs of U.S. Fleet Forces Command to include but are not limited to, the following:

260 Devices over several locations:

Unclassified (NMCI Certified) (155):

40 Single-function Color printers (NSA-HR, Norfolk, VA) 1 Single-function Color printer (Robin Hood Road. Norfolk, VA) 1 Single-function Color printer (Stennis Space Center, Hancock County, MS) 3 Single-function Color printers (Norfolk Naval Shipyard, Portsmouth, VA) 5 Single-function Color printers (Portsmouth Naval Shipyard, Kittery, ME) 3 Desktop Color Multi-Function Device (Volume Band 1) (NSA-HR, Norfolk, VA) 1 Desktop Color Multi-Function Device (Volume Band 1) (Naval Submarine Base, Kings Bay, GA) 1 Desktop Color Multi-Function Device (Volume Band 1) (Naval Station Norfolk, Norfolk, VA) 3 Desktop Color Multi-Function Devices (Volume Band 1) (Portsmouth Naval Shipyard, Kittery, ME) 1 Desktop Color Multi-Function Device (Volume Band 1) (Naval Submarine Base, New London, CT)

53 Color Multi-Function Devices (Volume Band 1) (NSA-HR, Norfolk, VA) 1 Color Multi-Function Device (Volume Band 1) (Naval Submarine Base, Kings Bay, GA) 31 Color Multi-Function Devices (Volume Band 2) (NSA-HR, Norfolk, VA) 9 Color Multi-Function Devices (Volume Band 3) (NSA-HR, Norfolk, VA) 1 Color Multi-Function Device (Volume Band 4) (NSA-HR, Norfolk, VA)

1 Color Graphics Device (NSA-HR, Norfolk, VA)

Classified (Secret) (NMCI Certified) (96):

70 Single-function Color printers (NSA-HR, Norfolk, VA) 19 Desktop Color Multi-Function Devices (Volume Band 1) (NSA-HR, Norfolk, VA) 5 Color Multi-Function Devices (Volume Band 1) (NSA-HR, Norfolk, VA) 1 Color Multi-Function Device (Volume Band 1) (Naval Submarine Base, Kings Bay, GA) 1 Color Multi-Function Device (Volume Band 2) (NSA-HR, Norfolk, VA)

Classified (Top Secret) (JWICS Certified) (9):

3 Single-function Color printers (NSA-HR, Norfolk, VA) 4 Color Multi-Function Devices (Volume Band 1) (NSA-HR, Norfolk, VA) 1 Color Multi-Function Devices (Volume Band 2) (NSA-HR, Norfolk, VA) 1 Color Multi-Function Devices (Volume Band 4) (NSA-HR, Norfolk, VA)

Multi-Function Device Volume Band Standards:

Volume Band 1: 25 PPM – 5,000 pages/month (3,000 B/W; 2,000 Color) Volume Band 2: 30 PPM – 10,000 pages/month (5,000 B/W; 5,000 Color) Volume Band 3: 35 PPM – 20,000 pages/month (10,000 B/W; 10,000 Color) Volume Band 4: 40 PPM – 35,000 pages/month (15,000 B/W; 20,000 Color)

b. All equipment must be of the same manufacturer/brand name to the maximum extent possible unless government agrees to waive requirement on a case-by-case basis. All supplies must be OEM.

c. Up to 100% more printers and MFDs can be added to the contract at any point, to include other U.S. Fleet Forces sites located in other parts of the Continental United States. Current pricing for additional units remains fixed for first 24 months over the original contract term (60 months). After the first 24 months of contract, equipment and support services pricing may be negotiated due to shorter time remaining on the original contract.

d. All specifications in this task order shall apply to the additional equipment including maintenance.

e. All equipment must have flat rate pricing. No overages charged at any time.

f. All equipment must be certified for the network it will be installed on.

g. All equipment network functions (print, scan) must be certified for the network it will be installed on.

h. All equipment must be compatible with network operating systems and applications as industry (i.e. Microsoft, Adobe) modifications change.

i. Equipment Specifications:

Up to 35 PPM Up to 10,000 pages per month Minimum 2GB RAM Maximum paper size 81/2”X14” (includes 81/2”X11”) Minimum paper size 3.5 x 3.9 Paper tray holds 520 sheets Printer bypass tray (approximately 50 pages) Paper Tray Holds: 520 sheets Paper Tray Holds: labels, bond, tabs, transparencies, recycled, plain Print resolution 600 x 600 dpi Network Protocols (FTP, Microsoft SMB via TCP/IP, HTTP/HTTPS, SMTP) Global print driver

(2) Color MFD Duty cycle of up to 200K desirable Duplex Capability Minimum 2GB RAM Minimum hard drive size of 160 GB Print resolution 1200 x 2400 dpi Maximum paper size 12.6” X 19” (includes 8-1/2”X 11”, 8-1/2” X 14” and 11”X 17”) Minimum paper size 3.5 x 3.9” Copier has duplex tray feeder (approximately 100 sheets), bypass tray (approximately 100–250 pages) 4 paper drawers holding approximately 520 sheets each (Floor Model) Paper Tray Holds: labels, bond, tabs, transparencies, recycled, plain Minimum paper capacity of 2,180 sheets (Floor Model) Network scanning with CAC/Token, scan to network share, scan to searchable PDF, PDF/A, color scanning, and scan/image compression Variable scanning resolutions (for example, 72x72 dpi, 100x100 dpi, or 600x600 dpi) Network Protocols (FTP, Microsoft SMB via TCP/IP, HTTP/HTTPS, SMTP) Global print driver Integrated finisher/stapler up to 50 sheets (Floor Model)

(3) Color Unit for Graphics 60 ppm color/ 65 ppm mono Minimum 60 full color ppm (8.5" x 11") Color printing, copying, and scanning (duplex) Booklet Maker finisher, with hole punch, and Multi-position stapling:

- Multiple (1 AND 2) staple feature

- Multi Hole Punch (2- AND 3-hole Punch)

- Multi-fold capability

- Stapling, coated and uncoated, up to 50 sheets

- Hole Punching Ability to print more than 10 books at a time without the printer overheating Pantone spot color match Oversize High-Capacity Paper tray Minimum Print size of 13" x 19" (with ability to produce 11" x 17" full bleed) Minimum Printing resolution of 1200 x 4800 dpi Paper Handling: No Less Than, 3,200 sheet capacity Paper weights from 16 to 110 lbs. paper stock (glossy and matte finish)

- Accepts 110lb cover stock (300 gsm) PDLs and Data Formats: Adobe PostScript Level 3, PDF, TIFF, HPGL (2) Secure Print /Image overwrite up to 3 times (minimum) Integrated Scanner Integrated or External Print Server Minimum of 50 ipm color simplex and duplex scanning Minimum scanning resolution up to 600 x 600 dpi Scan formats: TIFF, multi-page TIFF, and PDF Throughput weights from 16 to 110 lbs.

Throughput sizes from 5" x 8" to 11" x 17" 200 minimum sheet capacity automatic document feeder w/batch scanning reduction and enlargement from 25% to 400% Automatic color exposure Accepts originals up to 11" x 17" Minimum 16 GB Ram Minimum 2 TB Hard Drive Minimum 4 USB ports Minimum 19" Screen, keyboard, mouse Inline Finishing 500 sheet top tray, 1,500 sheet stacker tray Bi-fold, saddle stitch booklet maker up to 15 uncoated sheets, 7 sheets at 64 – 176 gsm coated, 5 sheets at 177 – 220 gsm coated

NOTE: The unit for the Graphics Shop requires a booklet maker finisher, with hole punch, and multi-position stapling

NOTE: Graphics unit must run while loading paper and toner

j. NMCI (Navy Marine Corp Intranet) Certification:

(1) Unclassified and Classified Printers must NMCI-certified.

(2) Networked MFDs must be NMCI-certified multi-functional devices with the capability to copy/print/scan in black and white or color compatible with enterprise-wide NMCI scanning solution (NOTE: All functions must be NMCI-certified.)

(3) The networked MFD must scan with CAC to the H Drive and/or Command Share based on what is available on NMCI.

(4) One standard configuration enterprise-wide (scan, print, copy, fax,) CAC.

(5) Provide searchable PDF documents as standard scanning solution.

(6) Ability to view copy, print, and scan job queue at the walk-up panel.

(7) Must have the functionality of scan to file, scan to E-Mail, scan to desktop, as authorized by NMCI.

(8) Must have received Common Criteria certification for copy, print, scan, and fax.

(9) TOE (Target of Evaluation) must encompass entire device.

k. JWICS Certification

(1) Top Secret Printers/MFDs must be JWICS-certified.

l. MFD Security

(1) All MFDs must have Common Criteria Certification at time of award.

(2) All networked equipment must meet NMCI and/or JWICS encryption standards for both print and scan.

(3) Audit Log, secure print, IPv6, device access password protection, etc.

(4) Must have Disk Image overwrite and Disk Encryption.

(5) Common Criteria Certification to have a TOE (Target of Evaluation) of the entire MFP.

m. CAC/TOKEN

(1) MFDs must support integration with DoD Common Access Card and SIPRNET Tokens providing Authentication and Access control to the MFD. The CAC and Token should include digital signature and encryption.

n. All equipment proposed must meet the Energy Star Requirements that went into effect July 2009.

o. Contractor shall provide all consumable supplies (except paper), installation, removal, and system support for the reproduction equipment.

6.2 Technical Support

(1) Vendor shall provide an on-site technician at USFF HQ, NSA-HR, Norfolk, VA to conduct required maintenance, troubleshoot and repair devices, and answer service calls, as well as train the staff in use of printers and multi-function devices, in the Norfolk area. Technician will have the capability to service all vendor provided equipment regardless of manufacturer. On-site technician will be provided office space and an unclassified computer at USFF HQ, NSA-HR, Norfolk and work with USFF HQ IT Support Services Team.

6.3 Supplies, Services and Prices

(1) Prices offered shall be all-inclusive in accordance with these specifications for all facilities. All labor, installation, equipment, toner, materials, billing process, reporting, hard drive removal and device removal will be provided by the contractor as needed.

(2) An entry of NC (No Charge) shall be entered if vendor intends to furnish individual items at no charge to the Government.

7.0 TRANSITION PLAN (PHASE-IN AND PHASE-OUT)

The Contractor shall provide a detailed transition plan (phase-in and phase-out). The phase-in plan shall require coordination with the incumbent contractor and familiarization with physical site location. The phase-in period shall commence ten (10) days prior to start of the period of performance. The phase-out plan shall require coordination with the successor contractor and shall commence sixty (60) days prior to the expiration of the period of performance.

8.0 GOVERNMENT FURNISH INFORMATION

Government Furnished Information (GFI) consists of network specifications and equipment locations that are available in the N6 Division within USFF or at designated government sites. The Government will make available to the contractor for use in connection with and under the terms of this contract, the information described above as GFI, along with such related information as the contractor may request and as may be reasonably required in the performance of this task. Upon completion of work, all GFI shall be returned to the Government

9.0 GOVERNMENT FURNISH MATERIAL

Materials considered reasonably required for the completion of the described work will furnished to the contractor upon request made to the COR. These materials will be furnished to the contractor for use in connection with and under the terms of this contract. Upon completion of work, all GFM shall be returned to the Government. USFF will provide NMCI/NGEN user accounts for contractor personnel and commands receiving the assist visit will provide necessary support while on-site. Upon completion of work, all GFM shall be return to the Government.

Contractors physically located in a USFF facility will be provided an NMCI/NGEN seat (NIPRNET and/or SIPRNET access) and all associated hardware/software that will be needed to complete above described tasks.

10.0 CONTRACTOR ACQUIRED GOVERNMENT FURNISHED EQUIPMENT

Contractor Acquired Government Equipment (CA GFE) is limited to the system and equipment necessary for completion of the tasks identified in Section 6.0. CA GFE includes Property, Plant and Equipment (PP&E) (equipment, machine tools, test equipment, etc.) purchased by the contractor to support the contract. CA GFE shall only be purchased and will be returned to the government at the end of the contract unless required earlier by the Government.

11.0 PERFORMANCE LOCATION

Contractor will conduct required maintenance, troubleshoot and repair devices, and answer service calls, as well as train the staff in use of printers and multi-function devices, in the Norfolk area. Local area travel will not be reimbursed under this contract.

12.0 SUBSTITUTION

A requirement of this contract is to maintain stability of personnel proposed in order to provide quality services. The contractor agrees to assign only those personnel who are necessary to fulfill the requirements of the effort. The contractor agrees to assign to any effort only personnel who meet or exceed the applicable technical support requirements. No substitution or addition of personnel shall be made except in accordance with the following.

13.0 QUALIFICATIONS

The Contractor is responsible for providing personnel with expertise in the areas as described in this PWS. Candidates are expected to be high-level self-starters with demonstrated technical experience in the appropriate functions. Personnel assigned to this task must keep current on the respective technologies associated with the contract.

14.0 CONTRACT DELIVERABLES REQUIREMENTS LIST

a. The contractor shall provide monthly reports identifying number and type trouble calls for all equipment.

b. The contractor shall notify the COR and/or Technical Representative of any device that is having chronic problems that might warrant replacement.

15.0 ADDITIONAL REQUIREMENTS:

a. Provide equipment and supplies, plus preventative and routine maintenance to maintain and improve equipment uptime and equipment performance. Must be TAA compliant. (TAA refers to the Trade Agreements Act (19 U.S.C. & 2501-2581), which is intended to foster fair and open international trade. TAA requires that the U.S. Government may acquire only “U.S. – made or designated country end products. This act requires that contractors must certify that each end product meets the applicable requirements

b. The Printers/MFDs proposed for this agreement must have completed the Certification for use on the NMCI or JWICS network (for NMCI, see website (https://www.homeport.navy.mil/ctr/). except the unit designated as being the Graphics Unit. All devices must have received Common Criteria certification for copy, print, scan, and fax. TOE (Target of Evaluation) must encompass entire device.

c. Machines that are configured with scanning will have the ability to Scan to a Text Searchable PDF at the machine without additional software.

d. All MFD’s must have Print Around Technology, to keep the machines running in the event of a job requiring resources. The machine must continue to run the next available job if there is a job in the queue that is requiring paper that is not available in the machine.

e. All MFD’s must have "secure print" and "delay print" features to enhance confidential printing, and printing at desirable timeframes.

f. Help desk must be provided to support all MFDs for break/fix, meter collection and supply support:

(1) Calls to the contractor’s help desk for maintenance, repair and supplies shall be initiated by anyone in the agency. The contractor shall provide a Maintenance Log on the Reproduction device as requested by the agency POC.

(2) Up to ten percent of equipment may be designated as “critical” and Contractor shall respond to call within 2 business hours.

g. Other required support includes:

(1) The contractor shall provide all supplies for maintenance to be included on as needed basis.

(2) The Contractor is responsible for relocation of equipment within the local area of the facility. 200 equipment relocations by contractor are provided over life of contract at no charge. Request of equipment will be made in writing by the agency POC, GPO and the contractor shall respond in writing within 3 days.

(3) Contractor shall provide a user guide in hard copy or a user guide on a disk for all equipment. Training classes are to be provided by Contractor after install and at least once per year throughout contract life at government’s request.

(4) Contractor will be responsible for removing all hard drives and returning them to Government at end of contract at no additional cost.

h. All work performed under this task order shall be of the highest quality, consistent with best industry practices, to assure timely provision of services, optimum customer satisfaction, and adequate protection of U.S. Fleet Forces Command assets. Failure to meet these standards may result in the early termination of the contract with no early terminations ceiling charges assessed.

i. The contractor shall perform program management functions to ensure the appropriate contractor personnel produce quality products and services on schedule. The program management function shall include timely reports to the Government as described.

j. Document quality is to meet the highest industry standards and government requirements in terms of readability and overall appearance. Acceptable quality is determined by the U.S. Fleet Forces Command. All work completed will be subject to inspection and approval by the ordering organization and government reserves the right to reject and refuse acceptance of work which is not in accordance with instructions, specifications, drawings, data or quality standards of the same. Rejected work shall be at the expense of the contractor.

k. The equipment required for performance of services must fit within the operating space provided.

16.0 ADDITIONAL TRAINING REQUIREMENTS

The Contractor is responsible for its employees supporting this contract completing and staying up-to-date on all training required by USFF and supported activities for individuals working on Government installations. Some examples of required training and their requisite course numbers/references are listed below. The required training is subject to change throughout the life of this contract; however, the Contractor should assume at least a total of eight (8) hours for all required training courses annually per Contractor/Subcontract employee. The Contractor shall provide documentation (copies of training certificates) to the COR confirming that Contractor employees have completed the required training within five (5) days of the specific training due date.

Privacy Act & PII DOD-PII-V2.0 SECNAVINST 5211.5E, para. 18(d)(2)

Antiterrorism Level I CENSECFOR-AT-010.1.0 DoDI 2000.16, para. E3.25.1.5 supported by Awareness E2.11; E3.18.6

Suicide Prevention CPPD-GMT-SAP-1.0 OPNAVINST 1720.4A, para. 5a(1)

Records Management DOR-RM-010 OPNAVINST 5210.20, para. 25c

17.0 RECOGNIZED FEDERAL HOLIDAYS:

Below are the traditional Federal holidays in which Government facilities will be closed. With the exception of responsibilities, such as 24-hour operations to support training events/exercises and real world events, where prior approval has been granted by the COR to perform on-site at the Government installation, Contractor shall follow their corporate policy for work on recognized Federal holidays where on-site performance cannot be conducted:

18.0 NON-PERSONNEL SERVICE STATEMENT

Contractor employees performing services under this PWS shall be controlled, directed, and supervised at all times by management personnel of the Contractor. The Contractor shall ensure that employees properly comply with the tasks, policies, and procedures contained within this PWS. Contractor employees shall perform their duties independent of, and without the supervision of, any government official. The tasks, duties, and responsibilities set forth in this PWS may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying federal policy, obligating the appropriated funds of the United States Government, overseeing the work of federal employees, providing direct personal services to any federal employee, or otherwise violating the prohibitions set forth in parts 7.5 and 37.1 of the Federal Acquisition Regulations (FAR). The Government shall control access to the facility and perform the inspection and acceptance of completed work.