N0018918R0054_SourcesSoughtPWS-DRAFT.docx

HAMPTON ROADS TELECOMMUNICATIONS SERVICES

PERFORMANCE WORK STATEMENT

1. Title: Engineering and Technical support services for leased telephony services at Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT).

2. Place of Performance: U.S. Naval bases in Hampton Roads, Virginia; Naval Station Norfolk, Joint Expeditionary Base Little Creek/Fort Story, Norfolk Naval Shipyard, Saint Julien Creek Annex, Naval Air Station Oceana, Fentress Field, Dam Neck Annex, Naval Weapon Station Yorktown, Cheatham Annex, Naval Support Activity, Northwest Annex, Naval Support Activity Hampton Roads, Craney Island, and Lafayette River Annex and various off-premise locations.

83. Period of Performance: 1 August 2018 to 31 July 2023

4. Scope. Work under this PWS will consist of the effort required to provide NCTAMS LANT leased telecommunications services as listed in enclosure; at Navy sites listed in paragraph 2.

Task 1: Provide basic dial-tone service (Business Lines).

Task 2: Provide 1.544Mb (T1) point to point circuits.

Task 3: Provide Primary Rate Interface (PRI) circuits.

Task 4: Provide ISDN Basic Access Line (BRI)

Task 5: Provide Announcement Service

Task 6: Provide Protection Alarm (DC Interface at Customer Premises)

Task 7: Provide Channel Service

Task 8: Provide Wired Music

Task 9: Provide Off Premises PBX Station Line

Task 10: Provide Paging

Task 11: Provide Private Line – Voice

Task 12: Provide Radio Land Line

Task 13: Provide Non-Tandem Trunk

Task 14: Provide Teletypewriter Channel

Task 15: Provide Private Line – Data

Task 16: Provide Installation of new services (Non-Recurring Cost)

5. General Requirements:

5.1 The contractor shall provide the telecommunications requirement as defined in paragraph 4. Specific requirements are identified in attachment 1 entitled “List of services details.”

5.2 Availability: The contractor shall provide an average circuit and PRI availability of at least 99.9% for those portions of circuits that are not government provided (i.e., government copper or fiber pairs provided to permit the extension of a circuit from a base demark to the service delivery point). Availability will be calculated by averaging data for up to ten circuits with the individual circuit availability derived by dividing total up time by total time for the period measured.

5.3 Approvals and Permits: The contractor/telecommunications provider (TP) is responsible for obtaining all approvals and permits necessary to provide this service. Inability of contractor/TP to obtain any such approvals or permits shall not be a valid reason for not meeting service dates or performance metrics. Failure of a contractor/TP to obtain any approval or permit necessary to provide this service may result in a termination of this contract by Government for default at no cost to Government and/or receipt of a negative past performance rating.

5.4 Scheduled Outages: The contractor shall utilize approved alternate or spare facilities whenever possible to eliminate or minimize scheduled service interruptions. In the event that a scheduled service interruption cannot be avoided, contractor/TP shall obtain approval from NCTAMS LANT External Support Department (ESD) or site Base Communications Office (BCO), before initiating any scheduled outage. To obtain approval, a written “circuit release request” must be submitted to the appropriate BCO, no later than 21 calendar days prior to requested circuit release date. When an interruption of service is required to correct hazardous or degraded conditions the contractor must submit an emergency request stating the hazardous condition and obtain acknowledgement/response by the ESD or BCO official, 48-hours prior to the event. The request from contractor/TP must include the information as identified in paragraph 5.6 and the contractor must identify the hazardous or degraded conditions that exist which preclude providing the U.S. Government with 21-day advance notice.

5.5 In emergency situations when loss of life or property is at risk the contractor is authorized to take immediate action. Contractor/TP must make every reasonable attempt to notify the Government points of contact and coordinate arrangements for the service interruption to the maximum extent possible. Within 5 business days of an emergency interruption, contractor/TP must submit circuit release request (after –the-event) and identify the emergency conditions that existed which precluded providing the Government with 21-day advance notice.

5.6 Circuit Release Request must include following information:

· Contractor/TP Requesting circuit release and name and phone number of contractor/TP representative responsible for managing circuit release.

· Order number of circuit for which release is being requested.

· Date and inclusive times of scheduled circuit release, along with an alternate circuit release date and time.

· Purpose of scheduled circuit release.

· Statement indicating all equipment, parts, and/or supplies required to complete action are on-hand, or their expected delivery date.

· Statement indicating all avenues alternate facilities, spare facilities that are available.

· Estimated maximum recovery time to restore circuit. Failure of contractor/TP to obtain an approved circuit release prior to initiating a scheduled outage may result in Government termination of this contract for default at no cost to Government and/or receipt of a negative performance rating.

5.7 Restoral Maintenance: Response requirements are defined below. The site BCO can change response requirements from emergency to routine and required response times.

Commercial business lines are defined as routine services. All other contractor provided services are defined as priority services.

Response Time/Routine Outage Call: The contractor shall undertake remote troubleshooting within two (2) hours of receipt of notification of outage. If not cleared remotely, the contractor shall perform on-site troubleshooting not later than the next business day. The contracting officer, technical point of contact or alternate can provide relief from the next day on-site requirement based on user’s operational impact.

Priority Outage/Call: The contractor shall undertake remote troubleshooting within one (1) hour of receipt of notification of outage. If not cleared remotely, the contractor shall perform on-site troubleshooting not later than four (4) hours if the outage is limited to a single circuit. When an entire base or command is without service, the contractor shall respond the same day. The contracting officer, technical point of contact or alternate can provide relief from the same day on-site requirement based on user’s operational impact.

5.8 Trouble Reporting: The contractor shall provide a 24/7 Trouble Ticket reporting telephone line in which the repair tickets for services identified in this PWS are opened, tracked or updated.

6. Material and Equipment:

Contractor Furnished Material/Equipment: The contractor shall provide all materials required to deliver telecommunication services at each designated location. Several of the circuits and services will be extended beyond the commercial demarcation point. The contractor is responsible for engineering the circuit and/or service to the final termination point regardless of facilities used to extend the services. The contractor shall be responsible to provide ancillary equipment such as modems, CSU/DSUs, line repeaters, transceivers, HDSL devices and etcetera. Damage to Government equipment or facility caused by the contractor’s negligence shall be corrected at no cost to the government. Corrections shall be made within 10 working days after notification by the government.

Government Furnished Material/Equipment: None.

7. Acceptance and Invoicing:

(a) An invoice is the Contractor’s bill or request for payment under the contract for products or services formally accepted by the Government. All invoices rendered under this contract shall be submitted electronically through government Invoicing, Receipt, Acceptance and Property Transfer (IRAPT) portal (formerly Wide Area Workflow -WAWF). Reference DFARs Clause 252-232-7003 Electronic Submission and Processing of Payment Requests: IRAPT/WAWF Help Desk 1-866-618-5988; IRAPT/WAWF Website/vendor guide: https://wawf.eb.mil/

(b) The Contractor shall bill monthly.

(c) Invoices shall clearly identify the following and be attached as a document (via the Misc. Info. Tab) in IRAPT/WAWF:

(1) Name and address of contractor.

(2) Invoice date.

(3) Contract number.

(4) Period of performance.

(5) Contract line item number(s) (CLIN).

(6) Item number.

(7) Accounting Classification Reference Number (ACRN) associated with the item billed.

(8) Description, serial number, quantity, unit of measure, unit price and extended price for services.

(9) Total charges and, if applicable, the prompt payment discount.

(10) Materials and any other direct costs charged during the period. Invoices with errors will be returned for re-submission before processing for approval and payment.

(d) Method of Payment: Treasury regulations require that all payments be made using electronic transfer. In order to accomplish this, the Contractor shall provide to the contracting officer within seven (7) days after the award, the information required in Clause 52.232-33, Mandatory Information for Electronic Funds Transfer Payment.

(e) Contractors who are already being paid electronically do not need to submit this information unless their information has changed. Invoices are payable when received in accordance with the Prompt Payment Act. Payment shall be considered as being made on the day a check is dated or an electronic funds transfer is made.

8. Constraints/Special Requirements:

U.S. citizenship is required of all contractor personnel assigned to this PWS. Duties involve delivery of service to support the Department of the Navy mission requiring a high level of confidence or trust; position designation is at the Non-Critical Sensitive level. Completion of tasks in this PWS may require access to restricted areas under Government control and/or sensitive information, including user level access to DON critical infrastructure. A National Agency Check with Local Agency and Credit Checks (NACLC) or equivalent suitability (hereafter referred to as "background investigations") shall be conducted on all employees assigned. Requests for NACLCs based upon this provision shall be submitted by the Contractor Security Manager, to the NCTAMS LANT Security Department, (in a format approved by the Government). Personnel not receiving a favorable determination based upon NACLC results may be denied site access and lose the ability to perform tasks on the contract. Contractor personnel shall have the personnel security background investigation as specified, at work performance start date. Proof of favorable security background investigation shall be provided to the Government, as recorded within the Joint Personnel Adjudication System/Joint Clearance and Access Verification System, prior to the Government granting unescorted access to work spaces. The Contractor shall ensure that all of their employees show their company’s commercial and government entity code (CAGE) affiliation in the JPAS record.

9. Service Delivery:

a. The contractor shall be responsible for delivering service to demarcation points at various Navy locations in the Hampton Roads area where service is required. Demarcation points will be identified on a case by case basis for each circuit or service ordered.

b. The contractor shall perform work in accordance with applicable industry standards, and specifications. The prime contractor must have the local and long-haul telecommunication infrastructure in place to deliver or transition services to specified termination points upon award.

(c). The government shall incur no additional cost if contractor infrastructure must be expanded, upgraded or installed to deliver or transition services specified in this PWS and subsequent task orders. Subcontracting is not authorized except in extraordinary circumstances. The prime contractor must document and present sound rationale why prime vendor-owned infrastructure cannot be installed to support all the requirements of the contract. Government acceptance and approval of sub-contracting is required.

10. Data Requirements:

The contractor shall deliver CDRL A001 to NCTAMS LANT External Support Department. The preferred format is in Microsoft Word and/or Excel 2010 applications. Invoices must be made available via email (for review of details) and via IRAPT (formerly WAWF) for payment. The technical point of contact or alternate will accomplish inspection and final acceptance of Contractor’s deliverables.

11. TECICAL POINT OF CONTACTS:

PRIMARY:

ALTERNATE: