Attachment_1_-PWS_Edutainment_Speaker_and_Past_Performance_Report_Form.docx

PERFORMANCE WORK STATEMENT FOR U.S. FLEET FORCES COMMAND (USFFC)

IN SUPPORT OF USFF WORKSHOPS COUNTERING DESTRUCTIVE BEHAVIORS

Edutainment (All-Hands) Speaker – Workshop

1. INTRODUCTION:

United States Fleet Forces Command (USFFC) supports both the Chief of Naval Operations (CNO) and Combatant Commanders worldwide by providing responsive, relevant, sustainable Naval forces ready-for-tasking. The command provides operational and planning support to Combatant Commanders and integrated warfighter capability requirements to the CNO. Additionally, USFFC serves as the CNO's designated Executive Agent for Anti-Terrorism/Force Protection, Individual Augmentees (IA), and Sea Basing.

In collaboration with U.S. Pacific Fleet, USFFC organizes, mans, trains, maintains, and equips Naval forces, develops and submits budgets, and executes readiness and personnel accounts to develop both required and sustainable levels of Fleet readiness. Additionally, the command serves as the unified voice for Fleet training requirements and policies to generate combat-ready Navy forces per the Fleet Response Plan using the Fleet Training Continuum.

2. BACKGROUND:

Fleet Workshops are designed to focus on prevention efforts to minimize the impact of destructive behaviors on Sailors and their families which directly impact Fleet readiness. Destructive behaviors include, but are not limited to: alcohol related incidents (including Driving Under the Influence); suicide related behaviors; suicide, domestic violence; sexual assault; sexual harassment; discrimination; hazing; and drug abuse.

Sailors engaging in destructive behaviors impact the amount of time and resources commands have to accomplish their mission. Productivity is lost when a Command leadership team must adjust valuable command time away from mission accomplishment to personally manage an individual Sailor’s readiness or recovery, post-catastrophic event. Additionally, if a Sailor must be away from the command to support recovery from destructive behaviors (legal adjudication, medical care, counseling, etc.) mission readiness is further degraded by the temporary loss of that Sailor. Further, if a Sailor is separated as an unplanned loss to the Navy due to behavioral problems, the long-term gaps for a command can be significant. By focusing proactive prevention efforts at all levels of the chain of command, adverse impacts to unit readiness and to individual Sailor’s lives will be avoided. Reactionary efforts post destructive behavior erodes unit cohesion undermine mission accomplishment, and likely lead to temporary or permanent loss of the Sailor to the Navy.

3. PURPOSE:

The purpose of this effort is to provide Fleet Personnel Programs support services for USFFC. Support services shall include training aimed to bring awareness, reduce risk, prevent, and provide education on the range of destructive behaviors that affect Navy Sailors, inclusive of suicide, drug and alcohol abuse, domestic violence, and sexual assault prevention. It shall address strategies to reduce stress and increase resiliency and strength in our Sailors.

4. SCOPE:

This task shall require part-time Contractor support to perform services on various dates beginning 11 January 2018 through 21 September 2018. Direct labor for this task shall be in accordance with this PWS. Working hours shall vary, as required, to support twenty Fleet Workshops throughout the USFFC Area of Operations (AOR). Training shall be constructed to provide targeted messaging for “All Hands” (all ranks, E-1 to O-9) sessions with the use of “Edutainment,” which provides education and awareness through the use of an entertainment format, leading into a more serious, and specific, message about the impact of destructive behaviors on an organization. The “Edutainment” should be an innovative presentation that engages Sailors in the understanding that climate change within both the assigned command and the local micro-climates in which a Sailor works every day may require specific shifts in culture by both the individual and the organization to prevent destructive behaviors before they take place. Training and raising awareness are both critical components to prevention, but are complementary to the required shifts to achieve true, primary prevention.

RECOGNIZED FEDERAL HOLIDAYS:

Below are the traditional Federal holidays in which Government facilities will be closed. With the exception of responsibilities, such as 24-hour operations to support training events/exercises and real world events, where prior approval has been granted by the COR to perform on-site at the Government installation, Contractor shall follow their corporate policy for work on recognized Federal holidays where on-site performance cannot be conducted:

5. REFERENCES:

The following documents provide guidance for part of the technical work requirements under this requirement. Other local guidance shall also be consulted for detailed procedures as applicable.

g. OPNAVINST 1752.2B (Navy Family Advocacy Program (FAP))

h. OPNAVINST 1720.4A (Navy Suicide Prevention Program)

i. USFFC/CPF Signature Behaviors

6. TASKS:

6.1 US Fleet Forces Command Workshops to counter destructive behaviors focus on encouraging commands to integrate their prevention efforts on Suicide and Suicidal Behaviors, Sexual Assault, Domestic Violence, Alcohol Abuse, and illicit and prescription drug abuse. Further, these workshops also encourage individuals struggling with overcoming these destructive behaviors to reach out for assistance and to understand that their situation is something the Navy can help them with. Individuals presenting at the Fleet Workshops must be prepared to address these destructive behaviors, demonstrating knowledge of current Navy policy and philosophy on countering destructive behaviors while providing “edutainment” presentation, 60-75 minutes each in length at each site indicated in paragraph 9. The presentations shall provide awareness, education, and insight to; at a minimum, the four (4) destructive behavior topics listed below:

(1) Sexual Assault Prevention Training (SAPR): This task involves providing consistent, comprehensive training on sexual assault prevention. Objectives of the training are to reduce the number of sexual assault incidents in the Fleet Forces areas of operation, provide members of all ranks with tools to enhance decision-making concerning destructive behavior, enhance command climate by encouraging active intervention pre-assault, and provide command level leaders with tools and strategies to increase knowledge and improve command program effectiveness. Training shall be designed to emphasize Navy core values of Honor, Courage, and Commitment, focus on a theme of respect for self and others, and provide a comprehensive discussion on sexual relations and consent. Contractor must demonstrate an understanding of current Navy SAPR Protocols in the wake of a sexual assault and provide best practices to help Sailors prevent sexual assault before they happen, whether intervention for Shipmates observing potentially destructive situations, or prevention for Sailors involved in risky circumstances. Sexual assault understanding must also provide insights into identification of precursor behaviors that could lead to sexual assault for both male and female victim sexual assaults.

(2) Suicide Prevention Training: This task involves providing consistent, comprehensive training on suicide prevention. Objectives of this training are to reduce the number of suicides and suicide related behaviors, increase knowledge and awareness of contributing factors and key indicators that may lead to suicide or suicide related behaviors, and to provide command level leaders with tools and strategies to improve on their command programs. Training should emphasize individual resilience and coping skills and emphasize individual responsibilities to ask for command support. Contractor must demonstrate an understanding of the difference between an individual asking for help (suicidal behavior) and an individual who is at risk of actual suicide, providing tools and resources available to Sailors in such circumstances and best practices for Shipmates of such Sailors.

(3) Drug and Alcohol Abuse Training: This task involves providing consistent, comprehensive training on drug and alcohol abuse prevention. Objectives of this training are to enhance Fleet readiness by reducing the number of drug and alcohol related incidents and provide effective drug and alcohol prevention and education for all members of the Navy within Fleet Forces. Training shall provide tools and strategies to improve current program prevention efforts, emphasize personal responsibility, emphasize counseling, treatment, and restoration to active service. Drug & Alcohol abuse prevention train shall be outlined to align with the Navy’s “Keep What You Have Earned” Campaign. Contractor must Demonstrate an understanding of the potential alcohol and drugs have to enable other destructive behaviors and the ways individuals can overcome such influences, along with an understanding of Navy alcohol and drug abuse prevention programs.

(4) Domestic Violence Prevention: This task involves providing consistent, comprehensive training on domestic violence prevention. Objectives of this training are to reduce incidents of domestic violence and minimize the negative impact of violence on Sailors and their families. Training shall highlight key indicators of spouse and child abuse, provide tools and strategies for individuals to deal with everyday stressors, emphasize resiliency, and outline potential resources for support. Contractor must demonstrate an understanding of the various types of domestic abuse to include physical and sexual violence. Additionally, be prepared to explore the various tools that an abuser may use to control their victim: economic; intimidation; emotions; isolation; pets; and children.

6.2 GENERAL TRAINER DUTIES:

· Trainer shall clearly articulate the importance of the subject matter and relate it to the duties and responsibilities of military leaders, front line supervisors, and program managers.

· Trainer shall present training applicable to each group and be prepared to speak to several thousand personnel at each location with many groups being in excess of 500 personnel.

· Trainer shall coordinate with the Government representative and make all travel arrangements to ensure timely arrival, set up and preparations before training at each location.

· Trainer shall coordinate with the Government team lead in advance of special requirements such as laptop computer, projection requirements, microphones, etc. well in advance of each event.

· “EDUTAINMENT” shall be implemented by the trainer using an established model with positive references and a minimum of 10 completed sessions with the Navy or other DoD services. The trainer must be able to integrate interactive events to effectively reach the Navy audience. “EDUTAINMENT” must be presented consistently for All Hands events regardless of the size of the audience.

· Trainer must possess general administrative skills with the ability to express self clearly and concisely, both orally and in writing.

· Trainer shall coordinate with the Government Representative for training services. He or she monitors all work in progress and coordinates for any necessary or desirable changes, progress, quality, or materials.

· Trainer shall provide a mechanism that measures feedback from each training session and report the findings to the Government Representative. An electronic means of providing feedback is strongly preferred.

7. INSTRUCTOR EXPERIENCE REQUIREMENTS:

The instructor shall have a minimum of ten (10) years’ experience in the below and five (5) years of training requirements for the Department of Defense or any of its agencies.

a) Adult education requirements with specific expertise in edutainment/infotainment providing face to face training.

b) Presenting for no less than 60-75 minute durations in large sessions.

The instructor shall also have a minimum of five (5) years’ experience in providing training in the following subject areas:

a) Sexual Assault Prevention Training

b) Suicide Prevention Training

c) Drug and Alcohol Abuse Training

d) Domestic Violence Prevention

e) Command Culture/ Climate Change

8. PLACES OF PERFORMANCE:

Work will be primarily fieldwork in seven Fleet Concentration Areas to include: Djibouti, Africa, NAS and ISA Air Base, Bahrain, Fort Meade, MD, NSA Patuxent River, MD, Norfolk, VA, Gulfport, MS, Stennis Space Center, MS, Rota, Spain, Souda Bay, Crete, Sigonella and Naples, Italy, Naval District Washington, DC, NSA Mechanicsburg, PA, Jacksonville and Mayport, FL, Kings Bay and Fort Gordon, GA, and Groton, CT.

The contractor must be capable of taking general direction and develop curriculum that meets objectives without detailed guidance for assigned training.

9. PERIOD OF PERFORMANCE:

Conduct training for one or more presentations at each geographic location as outlined by the current schedule:

10. DELIVERABLES:

a. Trip Reports (Travel): The contractor shall submit a post travel trip report using a word document submitted via e-mail to the Government Representative within five (5) business days following the conclusion of the trip. The report shall include a summary of time tables, accomplishments, significant discussions/events, contacts and action items.

b. After Action Report: The contractor shall provide an executive summary using a word document or PDF that contains a brief overview of the trainings conducted as well as course evaluations to the trainees within five (5) business days following the conclusion of the training event.

11. SECURITY AND ACCESS REQUIREMENTS:

All references and deliverable items associated with this task are unclassified. A portion of the work will be performed in overseas locations and a valid U.S. Passport is required. There may also be country clearance requirements that may have to be met prior to departure from the United States. There are no other known requirements for access to restricted areas or information connected with the performance of this task.

IAW DODM 5205.02M, contractor shall protect information listed in the Critical Information List (CIL) and any other sensitive, but unclassified information that may be useful to our adversaries. Contractor shall abide by OPSEC policies and procedures, as detailed in DODM 5205.02M, COMUSFLTFORCOMINST 3432.1A, and/or as directed by the OPSEC Manager/Officer or an OPSEC Coordinator. Contractor shall accomplish USFF initial OPSEC training within 90 days of in-processing and complete refresher OPSEC training annually. Contractor shall notify their OPSEC Coordinator or the OPSEC Manager/Officer of recommendations for the OPSEC program or potential OPSEC concerns. POC: USFF OPSEC Program Manager, phone 757-836-4462. The critical information list can be found in COMUSFLTFORCOMSTAFFNOTE 3070 (CRITICAL INFORMATION LIST).

12. GOVERNMENT FURNISHED RESOURCES (GFR):

The Government will provide on-site workshop furnishings to include the venue, microphones, and projection equipment as required. The Government will also complete all announcement and advertising for each event location.

13. ENTERPRISE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA):

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Edutainment Speaker Services via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

14. STATUS OF FORCES AGREEMENT (SOFA):

As contractors must perform their contractual duties OCONUS for this contract, they must abide by the laws and regulations governing their performance on the international stage, and should be cognizant of the terms and conditions of any applicable SOFA in the following locations: Bahrain, Djibouti, Rota, Naples, Sigonella, and Souda Bay.

15. CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES, SENTIVE INFORMATION, IT SYSTEMS, OR PROTECTED HEALTH INFORMATION

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This text applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/ network/ system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager.

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTORS SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractors Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activitys Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractors Security Representative. The Contractors Security Representative shall be the primary point of contact on any security matter. The Contractors Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product) Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission) Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Command’s Security Manager upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

· Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

· Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

· SF-85 Questionnaire for Non-Sensitive Positions

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

PAST PERFORMANCE REPORT FORM

Complete and return NLT 10:00 AM ET on 15 December 2017 to:

NAVSUP Fleet Logistics Center Norfolk (FLCN) Contracting Department, Attn: Nic Hatcher, Code 230.2 Phone: (757) 443-1391 Email: erica.hatcher@navy.mil

On behalf of (Requester Information):

NOTE: DO NOT RETURN TO THE CONTRACTOR WHO ORIGINATED THIS REQUEST

The completion of this questionnaire is requested from your agency/company in order for the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) to evaluate the aforementioned contractor’s past performance on previous contracts and efforts as it relates to the probability of successful accomplishment of the work required by the Government, relative to the award of a contract.

Completed by : ____________________________

1. Quality/Meeting Contract Requirements: The offeror’s demonstrated history of delivering products and services that met or exceeded the requirements of the contract.

a. How would you describe your level of customer satisfaction?

b. Were there instances of rework and/or deficiency reports? (If yes, explain)

c. Did the contractor engage in effective and/or innovative work applications that were beneficial to the Government?

2. Quality/Timeliness.

a. Describe the contractor’s ability to deliver according to the agreed-to schedule. What were the causes of any schedule variances?

b. Describe the timeliness of submission of requested information, reports and invoicing.

3. Quality/Contractor Responsiveness. The offeror’s demonstrated ability to:

a. respond to customer concerns

b. isolate and resolve problems

· The number and severity of problems

· The effectiveness of corrective actions taken.

c. Contractor's cost control. Did the contractor deliver at the agreed-to price/cost? Describe the reasons for changes to contract value (e.g., scope changes, overrun/under-run, Government-imposed schedule changes, etc.)

4. Additional Observations/Information

a. Identify the contractor's overall strengths and weaknesses.

b. Given hindsight, are you satisfied that the contract was awarded to this contractor? Would you be pleased to have this contractor perform work for you again? Why?

c. Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact.

d. Is there anyone else we should send this questionnaire to? Please identify by name, organization, and phone number.

(If more comment space needed, please attach additional pages.)