COLTS_Technical_Support_SOW.docx

Statement of Work COLTS Technical Support

1 Description of Services

1.1 Scope

The Logistics Division at the Naval Surface Warfare Center, Indian Head Explosive Ordnance Disposal Technology Division (NSWC IHEODTD) requires Catalog Ordering Logistics Tracking System (COLTS) technical support.

The core hours for on-site services at NSWC IHEODTD are between 0700 and 1630, Monday through Friday, except for Federal holidays.

1.2 Requirements

The Contractor shall establish and maintain the COLTS applications. The Contractor shall ensure that the COLTS application is maintained at the latest COLTS version approved by the Technical Point of Contact (TPOC).

The Contractor shall provide, through Application Services Provider (ASP) hosting, the ongoing maintenance and operational support of all hardware and software necessary to sustain the hosting and functionality of COLTS.

The Contractor shall establish a continuous maintenance program and operational support to host and manage COLTS which shall include at a minimum, but not limited to:

a. Consultant for support during normal business hours and as needed during non-business hours.

b. Maintenance of the databases for all systems including Development, Training, and Production.

c. Setup, configuration, administration, and support of COLTS.

d. 24 hours a day, seven days a week hardware monitoring.

e. A thorough understanding and experience with organizational applications, policies, and procedures.

f. Assistance with end-user security administration and authorization.

g. Technical help desk support.

h. Contingency planning, data backup and disaster recovery.

i. Package-level backup/restore and archiving.

j. Performance and fault monitoring.

k. Status reporting.

l. Knowledge transfer.

m. Transport of corrections/upgrades into production.

1.3 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for COLTS technical support via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

2 Period of Performance The period of performance shall be for one year after award of contract.

3 Place of Performance Work will be performed for NSWC IHEODTD, Indian Head, MD 20640, however the work can be performed remotely.

4 Physical Security THE CONTRACTOR shall be responsible for safeguarding all Government information or property provided for THE CONTRACTOR’s use. At the close of each day all Government information, facilities, equipment, and materials shall be secured in a locked room.