Att. (1), Apx. (F) - QAS & Performance Metrics.pdf

N00019-20-D-XXXX

01 December 2019

QUALITY ASSURANCE SURVEILLANCE PLAN

C-40A CONTRACTOR LOGISTICS SUPPORT

PMA-207 is contracting for performance-based C-40A Contractor Logistics Support (CLS) for the operational site support, aircraft depot maintenance, engine depot maintenance, modifications, support equipment maintenance, site stand ups, and commercial line maintenance (two sites) using strategies that optimize total system availability while minimizing costs and logistics footprint. Sustainment strategies include the best use of public and private sector capabilities through Government and industry partnering initiatives. The CLS contract includes all facilities, labor, services, equipment, tools, parts, materials, and consumables not explicitly stated as Government furnished, to perform the work requirements for operational site support, aircraft depot and engine depot maintenance.

The PMA-207 C-40A Integrated Program Team (IPT) will be responsible for administrating this Quality Assurance Surveillance Plan (QASP) that documents the process for ensuring that the Contractor meets the quality standards and requirements documented in the CLS contract.

Contents

1. INTRODUCTION

2. PURPOSE

3. ROLES AND RESPONSIBILITIES (WHO)

4. PERFORMANCE SURVEILLANCE STRATEGY (HOW)

5. DOCUMENTATION OF RESULTS (HOW)

6. ISSUES FOUND – NOW WHAT?

1. Introduction

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the Performance Work Statement (PWS) entitled: Contractor Logistics Support for C-40A Aircraft. This plan sets forth the procedures and guidelines that the PMA-207 C-40A IPT will use in ensuring the required performance standards or service levels are achieved by the Contractor. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract.

2. Purpose

The QASP identifies the performance objectives to be met by the Contractor and describes and establishes the resources and processes to be used to monitor, assess, and document the Contractor’s performance in meeting those objectives. It provides direction on:

Who will monitor How will monitoring occur How will monitoring results be documented What to do with the results

The QASP is particular in its direction, yet, provides flexibility to allow for changes to optimize the level of surveillance as changes may occur to the performance standards throughout the period of performance of the contract.

3. Roles and Responsibilities (Who)

3.1. Program/Project Manager (PM)

The PM provides primary program oversight, nominates the Contracting Officer’s Representative (COR), ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, the PM is not empowered to make any contractual commitments or any contract changes on the Government’s behalf.

3.2. The Procuring Contracting Officer (PCO) and Administrative Contracting Officer (ACO)

The PCO and ACO are responsible for monitoring contract compliance, contract administration, cost control, and resolving any differences between the observations documented between the COR/Assistant Contracting Officer Representative (ACOR) and the Contractor. The PCO will designate one COR/ACOR as the Government authority for performance management. The PCO/ACO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

3.3. The Contracting Officer’s Representative

The COR is designated in writing by the PCO/ACO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the Contractor’s performance.

The COR’s contribution is their professional, non-adversarial relationships with the Contracting Officer, Program Manager and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance.

The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the PCO/ACO for action. The COR will have the responsibility for completing Quality Assurance (QA) monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract. The COR shall keep a Quality Assurance file that accurately documents the Contractor’s performance. The COR is required to provide an annual performance assessment to the PCO which will be used in documenting past performance.

3.4. Assistant Contracting Officer’s Representative

The ACOR is designated in writing by the PCO to act as the authorized representative to assist in administering a contract. ACOR limitations are contained in the written appointment letter. The ACOR is responsible for technical administration of the project and ensures proper Government surveillance of the Contractor’s performance in the event that the COR is unavailable to perform his or her duties. The ACOR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the PCO/ACO for action. The ACOR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

4. Performance Surveillance Strategy (How)

4.1. The QASP defines the performance surveillance approach taken by the PMA-207 C-40A IPT to monitor the Contractor’s performance, which then yields information that indicates if the expected performance outcomes for the contracted effort are being achieved by the Contractor. The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and Quality Control (QC)/QA actions to successfully meet the terms of the contract.

4.2. Performance surveillance represents a significant shift from the more traditional Quality Assurance by migrating away from monitoring compliance with the processes and practices used to achieve the outcome. Instead, using a performance-based approach, assessments are made on the extent of achievement of performance objectives, which enables the Contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints.

4.3. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the Contractor flexibility to continuously improve and innovate over the course of the contract as long as the expected performance objectives are being achieved and the desired performance levels are being met.

4.4. The Contractor is responsible for the quality of all work performed under this contract regardless of whether the work is performed by contractor employees or by sub-contractor employees. The Contractor’s quality assurance program should set forth the staffing and procedures for self-inspecting the performance requirements such as, quality, timeliness, responsiveness, and customer satisfaction, as stated in the PWS. The Contractor’s performance management system, with processes to assess and report its performance to the designated government representative, enables the Government to make assessments with information the Contractor has already gathered and provided to the Government.

4.5. The Government representative(s) will monitor performance and review performance reports furnished by the Contractor and Government Officials to determine how the Contractor is performing against the stated performance objectives. The Government will assess the Contractor’s performance and notify the Contractor of those assessments. The Contractor will be responsible for making required changes in processes and practices to ensure performance objectives are being achieved and the desired performance levels are being met.

4.6. In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

Random monitoring, which shall be performed by the COR/ACOR or designated inspector.

Inspections – Each month, the COR/ACOR, shall review the generated documentation and enter summary results into the Performance Assessment Report (PAR), Enclosure 2.

Periodic Inspection – COR/ACOR typically performs the periodic site inspection on a minimum of a semi-annual basis.

Contract Data Requirements Lists (CDRLs) – See Exhibit A under Section J of the contract.

Contract Performance Metrics – Documented in the PWS Appendix F and Enclosure

2. Enclosure 2 provides for documenting compliance evaluation, rating and rationale.

Program Management Reviews (PMRs) – In accordance with PWS Paragraph 5.11, PMRs will be held on an annual basis, or at the request of PMA-207.

4.7. The required performance standards and/or quality levels are included in the PWS, QASP, and in Exhibit A of the contract. If the Contractor meets the required service or performance level, it will be paid the amount agreed to under the contract. Failure to meet the required service or performance level will result in a deduction from the amount as determined by the PCO/ACO.

4.8. Customer satisfaction is the most significant external indicator of the success and effectiveness of services provided and can be measured through customer evaluations and complaints. Customer complaints, to be considered valid, must be presented clearly and in writing. The complaint must be detailed, must be signed, and must be forwarded to the COR/ACOR as soon as possible. Upon receipt of the Compliance Check-Off List Enclosure 1, the COR/ACOR will investigate. Customer feedback may also be obtained either from the results of formal satisfaction surveys or from random customer complaints.

4.9. Performance Metrics

The Performance Metrics, Enclosure 2, is the list of performance metrics and objectives that must be performed by the contractor. It is the basis that the COR/ACOR will use to conduct surveillance and evaluate and rate, with supporting rationale, the Contractor’s compliance with the PWS performance metrics. The Performance Metrics will be utilized to support Interim Progress Assessment Reports and Contract Progress Assessment Reports.

5. Documentation of Results (How)

5.1. The Government’s surveillance, accomplished by the COR/ACOR, will be reported using the Compliance Check-Off List and Performance Metrics (Enclosures 1 and 2) summarizing the overall results of the quality assurance surveillance of the Contractor’s performance. The forms, when completed, will document the Government’s assessment of the Contractor’s performance under the contract to ensure that the required results are being achieved. These written reports may include the Contractor’s submitted reports.

They will enable the Government to demonstrate whether the Contractor is meeting the stated objectives and/or performance standards, including cost, technical, and scheduling objectives. The COR/ACOR will retain a file of all completed QA surveillance forms, reports, recommendations and any actions related to the performance of the Contractor.

All such records will be maintained for the life of the contract.

5.2. The COR/ACOR may require the Contractor’s project manager, or a designated alternate, to meet with the COR/ACOR and other government IPT personnel as deemed necessary to discuss performance evaluation. The COR/ACOR will define a frequency of in-depth reviews with the Contractor, including appropriate self-assessments by the Contractor;

however, if the need arises, the Contractor will meet with the COR/ACOR as often as required or per the Contractor’s request. The agenda of the reviews may include:

Monthly performance assessment data and trend analysis.

Issues and concerns of both parties.

Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis.

Recommendations for improved efficiency and/or effectiveness.

Issues arising from the performance monitoring processes.

5.3. Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings will be used.

Performance

Rating

Criteria

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

6. Issues Found – Now What?

6.1. The Government shall use the monitoring methods cited to determine whether the performance standards/service levels/Acceptable Quality Levels (AQL) have been met. If the Contractor has not met the minimum requirements, the COR/ACOR must coordinate and communicate with the Contractor to resolve issues and concerns regarding marginal or unacceptable performance such that the Contractor can develop a Corrective Action Plan (CAP) to show how and by what date it intends to bring performance up to the required levels. The COR/ACOR and Contractor should jointly formulate tactical and long-term courses of action. Recommendations regarding changes to metrics, thresholds, or service levels will be sent forward to the Contracting Officer, which, if approved, will be incorporated as a contract modification at the convenience of the PCO/ACO.

Enclosure 1

Compliance Check-Off List for CLINs 0X02, 0X03, 0X04, 0X05,0X06, 0X07, 0X08, 0X09, 0X20, 0X39, 0X40 and 0X42

Directions: Double click on the box that you want to check. The “Check Block Form Field Option” Response Box will open. Under default value click “checked” and then “OK”.

1. The Contractor provided services, including issuance of parts and material, kit assembly, receipt of items for repair and overhaul, and provided replenishment services at each site

Acceptable

Non-Acceptable

Comments:

2. The Contractor assembled, managed and replenished DSKs, as required

3. The contractor provided coverage for the on-site storeroom during the core hours of 0700 through 2300 seven days a week, except government holidays

4. The Contractor was present during each aircraft preflight, launch and recovery

5. The contractor maintained a two hour recall and provided "On Call" service during non-core hours

6. The Contractor was on-site two hours prior to scheduled mission departures and one hour prior to scheduled arrivals

7. The Contractor provided aircraft parts in accordance with the below criteria:

a. NMCS

i. Provided initial status of all requisitioned material to the squadron within one (1) hour and every four (4) hours during core work hours or upon status change

ii. Delivered all requisitioned material within twenty-four (24) hours to the aircraft at any required Continental United States (CONUS) location

iii. Delivered all requisitioned material within seventy-two (72) hours to the aircraft at any required Outside Continental United States (OCONUS) location

b. PMCS

i. Provided the initial status of all requisitions to the squadron within six (6) hours

ii. Provided requisition status update to the squadron every eight (8) hours thereafter or upon status change

iii. Delivered all requisitioned material within ninety-six (96) hours to the aircraft at any required CONUS location

iv. Delivered all requisitioned material within one hundred-twenty (120) hours to the aircraft at any required OCONUS location

c. Routine

i. Provided initial status of the requisition to the squadron within ninety-six

(96) hours

ii. Provided requisition status update to the squadron every ten (10) calendar days thereafter until delivery, regardless of location

8. The Contractor tracked, managed and repaired all repairable parts

9. The Contractor’s Field Service Representatives provided the following:

a. Participated in functional check flights and operational flights

b. Provided technical guidance in the resolution of field problems related to installed equipment/systems

c. Provided over the shoulder assistance/training for maintenance and servicing

10. Contractor personnel conducted themselves in a professional manner and provided timely and courteous service

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Enclosure 2

PERFORMANCE METRICS

CONTRACTOR NUMBER: CONTRACTOR:

COR SIGNATURE AND DATE: COR PHONE:

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Lost/Damaged GFP

3.13.4 Contractor notifies CO

within 24 hours of discovery or lost, damaged, destroyed or stolen GP.

Contractor notifies CO greater than 24 hours of discovery of lost, damaged, destroyed or stolen GP.

Custodial Responsibility 3.13.5 Contractor notifies Government within six hours of any accident or incident involving GP.

Contractor notifies Government greater than 6 hours of any accident/incident involving GP

The Contractor shall comply with applicable

DOD 5200.2R, SECNAV

M-5510.30 and

COMNAVRES FORINST

5512.1

3.15.1 The Contractor shall have no

reported physical security violations, no COMSEC violations, and not more than one deviation correctable on the spot during routine/annual inspections.

The Contractor shall have no more than one physical security violation, no more than one COMSEC violation, and not more than two correctable on the spot during routine/annual inspections.

Critical Positions 3.16 Critical personnel positions are not vacant more 30 consecutive days. Any change to the critical position personnel POC information is provided to the Govt within 5 business days.

Any change to the critical position personnel POC information is provided to the Government greater than 5 days.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Maintenance Recordkeeping

3.19 The Contractor Web

Information System (WIS) is accessible by the Government within 90 days of contract award.

Prior to day 90, the information on the WIS is accessible and near real-time and posted within 7 days of information being available.

The Contractor WIS is accessible by the Government in greater than 91 days of contract award.

After day 90, information is not accessible nor near real-time, or information is greater captured in WIS in greater than 8 days of information being available.

The Contractor shall hire, relocate, train and coordinate all Transition Phase-In activities. CAC cards and base access documentation is expeditiously processed.

4.0 The Contractor shall

complete all Transition Phase-In requirements no later than 90 days after contract award. CAC/base access identification cards applications are processed within 3 days of employees official hire date.

The Contractor shall complete all Transition Phase-In requirements no later than 90 days after contract award.

CAC/base access identification cards applications are processed within 7 days of employees official hire date.

Transition Phase-In Plan 4.3 Contractor has met 100% of all Transition Phase-In activities as outlined in their Transition Phase-In Plan

Contractor has met less than 100% of all Transition Phase-In activities as outlined in their Transition Phase-In Plan.

Export Control Licenses 4.8 Contractor provide evidence that application to Dept of State for appropriate export licenses has been completed no later than day 45 after contract award.

Contractor provide evidence that application to Dept of State for appropriate export licenses has been completed in greater than 46 days or more after contract award.

Government Property Delivery

5.4 The Contractor turns 100%

of GP over to Government in a Ready for Issue or Ready for Use status.

The Contractor turns over less than 95% of GP over to Government in a Ready for Issue or Ready for Use status.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Parts Documentation 5.5 95% to 100% of parts have associated FAA certification paperwork (history, serviceability, maintenance, and schedule forms for Auxiliary Power Units, Engines, Aft and Forward Airstairs, and Main and Nose Landing Gear), and serial number records, calibration data, and due dates for installed equipment.

Less than 95% of parts have associated FAA certification paperwork (history, serviceability, maintenance, and schedule forms for Auxiliary Power Units, Engines, Aft and Forward Airstairs, and Main and Nose Landing Gear), and serial number records, calibration data, and due dates for installed equipment.

MOB Logistics Support 8.1 Contractor has sufficient level stock levels of repairable parts to ensure a one for one RFI part is available to ensure the Government NMC or PMC thresholds are not breached.

Contractor does not request cannibalization for parts from the Government.

Contractor must request cannibalization of parts in order to ensure aircraft PMC rates are maintained.

PSE and CSE Maintenance Labor

8.1.4

All PSE and CSE is in a Ready for Issue status no less than 95% of the time requested.

All PSE and CSE is in a Ready for Issue status less than 95% of the time requested and equipment must be requested from alternate source.

Consumable and Expendable Parts and Material Level

8.4.2 The Contractor level of

expendables/consumables material and parts are sufficient to ensure no delay to daily and routine O-level or line maintenance work is not impacted nor delayed due to lack of material and/or parts.

The Contractor level of expendable/consumable material and parts are not sufficient and delays to O-level or line maintenance work timelines are impacted and A checks require more time than allotted due to lack of material and parts.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

The Contractor shall ensure that the Government receives the maximum benefit of all warranties offered for parts and material that are repaired, purchased or replaced in the performance of this contract.

8.4.5 The Contractor pursues

warranty consideration on all applicable parts and materials. For warranty entitlements on Boeing issued Service Bulletins the Contractor provides appropriate documentation to the Government for processing the credit request.

Contractor fails to provide pursue warranty credits on parts and materials and fails to notify and provide the Government with appropriate documentation for the Government to pursue warranty consideration on Boeing Service Bulletins.

Management of Detachment Support Kits

8.6 The deployed DSK contain

all required parts, materials and supplies 100% of RFI parts, material and supplies

The deployed DSK contains less than 90% of RFI required parts, materials and supplies. When utilized parts are ordered, the supply delivery dates are not met.

TAT for the Contractor to repair or overhaul the High Value Assets (HVA), Appendix (B)

9.0

14.0

TAT starts at award of task order and completes when item is returned to Navy inventory. 95% compliance rate.

TAT completion exceeds greater than 3 days after established task order TAT date.

Less than 95% compliance rate.

Supply Support Material

For Non-Mission Capable Supply/Aircraft on Ground Requisitions

9.0

Provide initial status of all requisitioned material to the squadron within one (1) hour and every four (4) hours thereafter during core work hours or upon status change.

Deliver all requisitioned material within 24 hours to the aircraft at any required Continental United States (CONUS) location.

Deliver all requisitioned material within 72 hours to the aircraft at any required Outside Continental United States (OCONUS) location.

Provide initial status of all requisitioned material to the squadron greater than one (1) hour and greater than four (4) hours thereafter during core work hours or upon status change.

Deliver all requisitioned material greater than 24 hours to the aircraft at any required Continental United States (CONUS) location.

Deliver all requisitioned material greater than 72 hours to the aircraft at any required Outside Continental United States (OCONUS) location.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Supply Support Material

For Partial-Mission Capable Supply/Mission degraded Requisitions

9.0 squadron within 2 hours.

Deliver the requisitioned material within 72 hours to the aircraft at any required CONUS location.

Deliver all requisitioned material within 96 hours to the aircraft at any required OCONUS location.

squadron in greater than 2 hours.

Deliver the requisitioned material greater than 72 hours to the aircraft at any required CONUS location.

Deliver all requisitioned material greater 96 hours to the aircraft at any required OCONUS location.

Non Mission Capable Maintenance (NMCM)

Partial Mission Capable Maintenance (PMCM)

11.0

11.1

11.6

*NMCM/month

Deployed 8% Non-Deployed 12%

PMCM/month Deployed 8%

Non- Deployed 8%

*NMCM/month

Deployed rate less than 8%

Non-deployed less than 12%

PMCM/month

Deployed less than 8%

Non-Deployed less than 8%

Ground Operating Procedures (GOPs)

11.2 Contractor submits initial

draft of all GOPS to the GGFR within 30 days of contract award. The Contractor makes Government recommended revisions and resubmits to the GGFR within 12 days.

Contractor submits initial draft of all GOPS to the GGFR for approval in greater than 30 days of contract award. Government recommended revisions are made and resubmission to the GGRF occurs in greater than 12 days.

Depot Turn Around Time

(TAT)

13.1 Depot TAT to include

inspection, and repair of all defects, starts at induction date, and terminates upon a successful Functional Check Flight (FCF) by the USN 100% compliance.

Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Return to Service 13.2

Upon completion of the Depot activity, the Contractor shall complete a comprehensive review and verification of approved work performed during the aircraft visit. The Contractor shall provide the USN aircraft, engine, and component logbooks to the Government representative for review of appropriate entries. The Contractor shall ensure the appropriate Government representative signs an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft 100% compliance.

O-level or line maintenance discrepancies corrected and billed to the Government are authorized in advance and in written by the CO or IPT DAPML prior to the work effort.

Upon completion of the Depot activity, the Contractor shall complete a comprehensive review and verification of approved work performed during the aircraft visit. The Contractor shall provide the USN aircraft, engine, and component logbooks to the Government representative for review of appropriate entries.

The Contractor shall ensure the appropriate Government representative signs an entry in the USN aircraft logbook certifying inspection and configuration status of the aircraft compliance. Less than 100% compliance may result in a Contractor reduced payment of $5,000 or 1% of the delivery order negotiated invoiced amount, whichever is greater.

O-level or line maintenance discrepancies were repaired without prior CO or IPT DAPML written authorization.

Scheduled Depot Level Maintenance

13.8

32.0

100% Compliance. The Contractor shall deliver aircraft from depot maintenance to the Government with no more than ten (10) minor defects, no Major defects, and no Critical defects attributed to the Contractor.

Less than 99% compliance may result in the Contractor incurring a reduced payment of $2,500 or a 1% reduction on the invoiced delivery order, whichever is greater.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Post Depot Functional Check Flight

13.10 Successful functional check

flight in no more than two flights. Discrepancies identified are NOT related to depot work performed.

Discrepancies related to a Depot task card affected system are discovered during FCF. Additional FCF, if required, will be at “NO

ADDITIONAL CHARGE”

to the Government.

Strip and Paint 13.11 29.2 29.3

No major paint discrepancies that require rework, or 5 or less minor paint discrepancies which require touch up, are discovered during the Government acceptance inspection.

No more than 4 major paint discrepancies that require rework, or no more than 6 to 10 minor paint discrepancies which require touch up, are discovered during the Government acceptance inspection.

Drop-In Maintenance 15.0 The Contractor shall notify the USG of POA&M and estimated costs within 7 days after PCO/ACO notification.

The Contractor notifies the USG of POA&M and estimated costs in greater than 7 days.

Contractor Depot Field Team

16.0 The Contractor notifies the

Government of its planned action within eight hours after the CO provides written or verbal notification of the requirement.

The Contractor notifies the Government of its planned action later than eight hours after the CO provides written or verbal notification of the requirement.

Over-And-Above Work 32.0 The Contractor’s initial proposal for Over and Above work efforts shall be accurate complete and submitted within three days of discovery.. The proposal shall include supporting documentation for the Government to make price reasonableness determinations in accordance with FAR Part 12.

Contractor proposal for O&A work efforts are submitted in greater than three days of discovery.

Performance Metric

PWS

Para.

Satisfactory Performance Marginal Performance

Contractor Field Team The Contractor shall notify the IPTL of planned actions within 8 hours after PCO notifies the Contractor of the requirement.

Wide Area Workflow Payment Instructions

DFAR

252.23 2-7006

The Contractor shall submit accurate payment request and supporting documentation no later than 45 days after completion of services or receipt of products.

The Contractor shall submit accurate payment request and supporting documentation no later than 90 days after completion of services or receipt of products.

*These calculations apply to FULL MISSION CAPABLE MOBs for Line Maintenance

NMCM % = (TOTAL NMCM HOURS/ TOTAL EIS HOURS) X 100

NMCM: Reflects the percentage of all aircraft assigned to a unit, based on total accumulated EIS hours during a reporting period, which were not capable of performing any mission due to maintenance.

PMCM % = (TOTAL PMCM HOURS/ TOTAL EIS HOURS) X 100

PMCM: Reflects the percentage of all aircraft assigned to a unit, based on total accumulated EIS hours during a reporting period, which were capable of performing at least one, but not all missions, due to maintenance.

Mission capability percentages are computed using accumulated EIS, EOS, and SCIR hours during a reporting period. EIS is Equipment In Service and is (NUMBER AIRCRAFT) X (DAYS IN MONTH) X (24 HOURS), EOS is Equipment Out of Service and is those aircraft which are "OUT" of material condition reporting status and are reported in an inventory status code other than A, and SCIR is Subsystem Capability Impact Reporting.