RFI Attachment 2 DraftPWS.doc

RFI Attachment 2

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Logistics Support for AN/MPN-25 Mobile Ground Control Approach Radar

1. DESCRIPTION OF SERVICES

1.1 BACKGROUND. The contractor shall provide depot-level logistics support for the three Air Mobility Command (AMC) owned AN/MPN-25 Mobile Ground Controlled Approach Radar systems. The services provided will include depot level repair, supply support, technical support, system engineering, and documentation management at the Contractor’s facility as well as various locations as specified by the Government.

1.2 SCOPE. The AN/MPN-25 is an autonomous, self-contained, mobile radar system that can be rapidly deployed, setup, and operated during contingency situations requiring instrument flight rules (IFR) precision approach and landing capability. The AN/MPN-25 is capable of providing service to commercial and military aircraft at remote, temporary, austere and/or unimproved airfields.

1.2.1. The AN/MPN-25 system consists of two major equipment groups interconnected by a fiber optic cable interface:

1.2.1.1. The sensor subsystem equipment group includes Precision Approach Radar (PAR), Airport Surveillance Radar (ASR) and Secondary Surveillance Radar (SSR) (AN/TPX‑56) sensors with associated Signal & Data Processing to provide extracted target data from the PAR, ASR and SSR sensors; extracted weather data from the PAR and ASR sensors; and extracted obstruction data from the PAR sensor.

1.2.1.2. The operations subsystem equipment group consists of a modified S-280 shelter providing:

-- three (3) air traffic control displays for the presentation of extracted sensor data and control of selected functions;

-- one (1) supervisor console;

-- six (6) ground-to-air radios and radio antennas;

-- one (1) communications switch (with four positions), one (1) voice recorder and additional ancillary equipment.

1.2.2. The AN/MPN-25 comes equipped with two (2) 15kW diesel motor generators for each system; one (1) for the sensor subsystem and one (1) for the operations shelter subsystem. The AN/MPN‑25 is also operable using utility power (220 VAC, 60 Hz, three-phase, 4-wire).

1.2.3. The fiber-optic interface includes the following equipment:

- Fiber-Optic Ethernet Repeater in Sensor

- Fiber-Optic Ethernet Repeater in Operations Shelter

- Fiber-Optic Cable, multi-mode fiber, 3000 feet maximum (2-1500 foot spools per system)

1.3 SPECIFIC SUPPORT SERVICES. The Contractor shall provide logistics support for three AN/MPN-25 systems, and establish and maintain a repair depot capability for the equipment. Support services will include depot level repair, supply support, technical support, system engineering, and documentation management. Specific areas of support are described below.

1.3.1 TASK 1 – PROGRAM SUPPORT. Program support includes quality control and proactive measures by the Contractor to ensure their established procedures are sufficient to ensure successful performance. The Contractor shall provide program support coordination to perform depot level maintenance, organizational assistance relating to cost management, and interface with Government personnel. Bonded storage and associated rental or fees is also included in Task 1. (CLIN 0001)

1.3.2 TASK 2 - PRODUCT SUPPORT

Product Support provides for but is not limited to the procurement, repair, inventory, packaging, storage and transportation of spare parts necessary to maintain the MPN-25 systems at a minimum operational availability rate of 98%. The Contractor shall not be held accountable for delays beyond their control. Contractor support for meetings is also included in this Task.

1.3.2.1 Supply Support Services

The primary purpose of the supply support services is to provide timely parts support to the units in the field. Supply support service includes the management and inventory control of the Government Furnished Equipment (GFE).

1.3.2.1.1 Material Procurement

The Contractor may be required to purchase items to sustain the system in the field like consumables (fuses, light bulbs, fluids, filters, etc), hand tools and test equipment, and Line Replaceable Units (LRU) if the Government does not have item on hand. The purchase of these parts will be considered as a spares procurement. Parts purchased to complete the repair of a failed LRU will be considered a material procurement. A piece part (part of an LRU or larger component) is reported as failed, it may be purchased on a one-for-one basis as a material procurement. In the event the Contractor must make a multiple unit purchase to meet minimum requirements or to obtain a favorable price break, the Contractor shall contact the Government and receive written authorization prior to procurement.

1.3.2.1.2 Spare Parts Inventory

AN/MPN-25 spare parts inventory will be maintained at the Contractor’s facility via the existing web-based TRAX system. The government will use the inventory database information to provide responses to requests for spares support from the field.

1.3.2.1.3 Authorization to Ship GFE and Shipping Priorities

The Contractor shall receive telephone, fax, and e-mail requests for shipment of spare equipment. The Contractor shall be required to receive requests for shipment of parts 24 hours per day on 7 days per week (24/7) basis. The Contractor shall transport AN/MPN-25 parts to and from Government designated facilities. The Contractor shall provide tracking information within one business day on all parts shipped commercially to a Government designated facility. The Government will provide tracking information to the Contractor upon shipment of parts from a Government location. In the event commercial shipping is not available at the Government location, the Government will provide the Contractor with a designated Government transshipment destination. For locations without commercial shipping options, the Government will be responsible for tracking and managing shipment within the government transportation system. If the user fails to furnish shipping information, the Contractor shall notify the Quality Assurance Person (QAP). Requests for shipping of parts may be received via telephone, fax, electronic mail, or mail. The Contractor shall ship AN/MPN-25 parts using the following three priorities as directed by the Government. The Government will provide the Contractor with a list of ship-to addresses and periodically update this list. The Contractor shall notify the Government no later than the next business day of an inability to meet a request due to spare non-availability.

Mission Capability (MICAP) – Ship equipment not later than the next business day from the date of requisition notice. MICAP action will be verbally coordinated with the Government.

PRIORITY (High) – Ship equipment immediately after all MICAP equipment and not later than two business days from the date of requisition notice.

ROUTINE (Normal) – Ship equipment not later than four business days from the date of requisition notice.

For OCONUS destinations, one (1) additional business day shall be allowed for external agent processing.

In all cases the Government requires notification via e-mail within one business day of when a spare is sent to the field, and within three business days of when a part is received from the field. (DIN A001)

1.3.2.2 Packaging, Handling, and Transportation/Shipping (PHT/S)

The cost of shipping components to and from the user is part of this task. The Contractor and Government will define a working plan that allows the users to ship parts to the Contractor at no cost to the user. The PHT/S will be handled by best commercial practice. The method of shipment by the Contractor shall be consistent with the three priority requirements listed in Para. 1.3.2.1.3. The container for the shipped item shall be labeled with the nomenclature, part number, serial number, national stock number, if available, quantity and contract number. The Contractor shall ensure that all components, devices, and modules sensitive to electrostatic discharge are handled, packaged, and properly labeled to prevent damage. All shipments shall be traceable during transportation/shipment. (The government desires to separately estimate, price, and track the transportation/shipping costs. CLIN Breakout for this Task: Packaging costs (such as boxes or containers)--CLIN X002, Shipping--CLIN X003.)

1.3.2.3 Repair Capability

The Contractor shall provide a commercial repair facility to repair AN/MPN-25 components and modify software. The Contractor shall provide a capability to analyze defective, failed, or damaged components received from the field. The Contractor shall notify the Government via e-mail on any repair forecast to exceed 75% of the unit price and shall not commence repair until Government determines whether repair is cost-effective.

1.3.2.4 Turnaround Repair Time

The Contractor shall meet a 45-calendar day turnaround time for repairs completed in the Contractor’s facilities. For those items which are repaired at a subcontractor/vendor facility, the turnaround time is 90 calendar days. The turnaround time begins when the failed item arrives at the Contractor’s facility and ends when the repaired item is added to the depot spares inventory or shipped. Contractor shall provide e-mail notification regarding all parts exceeding the specified turnaround times.

1.3.2.5 Repair Material

The contractor shall, when available in inventory, use Government Furnished Equipment (GFE) in the performance of this task. When GFE is unavailable, the Contractor shall use material available at the Contractor’s facility or procure the material, as required.

1.3.2.6 Failure Data Report

Upon Government request, the Contractor, shall provide failure data on specified failed equipment to include the following information pertaining to the equipment failure: list the Line Replaceable Unit/Shop Replaceable Unit by name, part number, serial number, cause of failure, identified component failure, what the repair action consisted of and any recommendations. (DIN A002)

1.3.2.7 Summary of Depot Equipment Returns

The Contractor shall provide as requested by the Government, a spreadsheet that is a cumulative summary of all AN/MPN-25 depot returns and repairs. This report shall contain the number of new Part Failure Reports (PFR), the number of items in work, the number of Product Quality Deficiency Reports (PQDR), the number of MICAPs requested, the number of MICAP parts in work, the number of items determined to be Beyond Economical Repair (BER), and the number of items determined to have no fault found. (DIN A003)

1.3.2.8. Support for Meetings.

The Contractor shall provide support to Government meetings. The Contractor shall be required to participate in meetings and/or teleconferences as required maintaining management visibility into program issues and actions. The Contractor shall be required to document minutes of these meetings/teleconferences. One (1) Program Management Reviews (PMRs) per year is anticipated and a maximum of twenty (20) teleconferences are planned. (DIN A004)

1.3.3 TASK 3 - Technical Support

Technical Support provides for but is not limited to receiving requests for technical support, software support, hardware support, engineering, technical order support and distribution. The support requests could be for troubleshooting, equipment set up/tear down, etc. During deployed operations, technical support phone calls may come from any location in the world. The Contractor shall be required to receive requests for technical support 24 hours per day on 7 days per week (24/7) basis.

1.3.3.1 Help Desk Telephone Support

The Contractor shall provide "Call-Back" technical support for supplemental fault diagnostics and installation problems. The Contractor shall assign an identification number to each request for assistance. The Contractor shall provide a method for allowing user access to this technical support. Examples of such methods include:

Contractor telephone extension dedicated to AN/MPN-25 technical support calls equipped with an answering machine employing a message which requests critical callback information, i.e., caller’s name, telephone number, e-mail address, nature of the problem, etc.

Contractor e-mail addresses, and Contractor web-based program access.

As available technologies evolve, the Government foresees that the methodology used for the technical interface between the Contractor and the user will continue to evolve.

Call-In - Units with an AN/MPN-25 must be able to call in, provide pertinent information on a problem, and provide "call-back" instructions 24 hours/day, 7 days/week.

Response - The Contractor shall provide a response, if a validated emergency exists, within one (1) business day after the receipt of a call. If not an emergency, the Contractor shall contact the QAP for instructions within one (1) business day. An emergency situation is defined as a situation where an AN/MPN-25 system has suffered a critical failure where the ASR, SSR, or PAR or any combination is rendered inoperable. In every case, the emergency situation will be validated by the QAP at HQ AMC, and AMC will then place the call to the Contractor.

A brief summary of events discussed over the phone with Government personnel shall be provided. E-mail notification is acceptable. The following minimum information shall be included: date, location and phone number of unit contacted, individual's name, and subject of call. (DIN A005)

1.3.3.2. On-Site Technical Assistance

The Contractor shall provide on-site engineering and technical support to all AN/MPN-25 unit locations. In garrison locations are: one (1) AN/MPN-25 system at Travis AFB, California, and two (2) AN/MPN-25 systems at McGuire AFB, New Jersey. However, systems may also be deployed to other locations worldwide. On-site engineering and technical support will be for equipment set-up, organizational level maintenance, diagnostic tasks, flight inspection support, and other technical activities requiring Contractor support in the field. See paragraph 4.6 for Contractor Travel requirements. The Government will notify the Contractor via e-mail of the requirement for on-site services.

1.3.3.3 Engineering and Software Support

The Contractor shall provide engineering and software support services for the AN/MPN-25. These services will provide Government-requested analysis of technical areas in which design or upgrade requirements are foreseen or intended or in which design issues are in question. The Contractor shall notify the Government when an item requiring engineering or software services is discovered, and not proceed without Government approval. These services include research and analysis, the generation of technical papers and engineering change proposals, and other issues pertaining to the engineering support of the product. The Contractor shall fully test software before it is delivered to the AF. The Contractor shall provide a detailed list of changes listed by function that have been changed, added or deleted. The Contractor shall provide the Government with a software version descriptions (SVD) with every software change to the system. The SVD will contain, at a minimum a list of all changes made as requested, or through maintenance issues. The SVD will identify the software changed, the version of the software, the date the version was released, and the affected systems. The SVD will be tied to each MPN-25 system serial number, so as to accurately track any software version differences between them. The SVD will accurately reflect the software versions of the following subsystems in the MPN-25: Radar System, Display System, and Maintenance PC, as displayed in the System Revision Menu in the Maintenance PC program. The SVD will also include installation procedures for each fix or change, to allow the Government to install and verify the software. The SVD will contain any documentation updates or Technical Order changes required to support the new software version. The SVD will include a test report for each fix or change to allow the government to understand the changes made. (DIN A006)

1.3.3.4 Hardware/Software Design Changes

The Contractor shall provide hardware and software design change proposals at the request of the Government. Each proposal will address all aspects of the design, the design tradeoffs, and the recommended method of implementation as required. (DIN A007)

1.3.3.5 Technical Order Support

The Contractor shall maintain a master set of technical orders and supplier documentation necessary to support site operation, maintenance and setup and tear down of the AN/MPN-25 Radar Set. The Government reserves the right to make changes to the technical order and provide a copy to the Contractor. The Contractor shall be responsible for monitoring all changes to the system, in both the Contractor built equipment and the supplier provided equipment. Any user-generated changes will be reviewed by the Government program office and forwarded to the Contractor for evaluation and possible inclusion in the technical order. The Contractor shall notify the Government of any recommended changes to the technical orders. The Government will authorize all changes to the technical order. The Contractor shall process and provide all change pages. The ability to change supplier documentation remains dependent upon the policies of the specific supplier. The contractor shall provide interim technical service bulletins to notify user of potential procedural changes requiring immediate action to protect personnel or equipment from hazard.

1.3.3.6 Technical Order Distribution

The Contractor shall provide two paper copies of any technical order for each MPN-25 system, and one electronic copy (CD-ROM) per MPN-25. The Contractor shall also provide one paper copy and one electronic copy to the MPN-25 program management office at HQ AMC. Electronic copies of technical service bulletins are acceptable and may be distributed via electronic (Web/e-mail) means. (DIN A008)

1.4 OPTIONAL TASKS.

1.4.1 Site-Level Maintenance and Operator Training

As required, the Government may determine a need for Site-Level Maintenance and/or Operator Training. The Contractor shall provide maintenance technical training, operator and system specialist training for Government maintenance and operator personnel (or their representatives) to support the AN/MPN-25 unit locations. The Government will notify the Contractor in writing of the requirement for training services. The Contractor shall perform the training at either the Contractor’s facility or the user site, as directed by the Government. For training performed at the Contractor’s facility, the Contractor shall provide the common tools and general-purpose test equipment. The Government anticipates the classes will be 5 days for operators, and 10 days for maintenance for a maximum of ten students. The Government is responsible for providing the radar equipment. The Government will specify the depth and format of the material. Cost of training will be negotiated at the time the requirement is identified.

1.4.2 Depot Spares

The Government will request the Contractor to purchase the necessary depot spares to effectively maintain AN/MPN-25 depot logistics activities.

1.4.3 System Refurbishment/Over-haul

The Government may request the Contractor evaluate and provide a proposal to refurbish AN/MPN-25 systems as required. The Contractor shall maintain an ability to perform a thorough refurbishment and checkout of systems as requested.

1.5 DELIVERABLES

Unless otherwise specified, all deliverables shall be submitted in contractor format using Microsoft Office Suite of products. Technical drawings and code shall be submitted in a format to be mutually agreed by the contractor and the Government at the time of the proposal. All deliverables shall be submitted electronically when possible to the QAP. A summary of all deliverables under this task order are listed below:

E-Mail

E-Mail

2.0 SERVICE DELIVERY SUMMARY

Task Two – Product Support

Product Support provides for but is not limited to the procurement, repair, inventory, packaging, storage and transportation of spare parts necessary to maintain the MPN-25 systems at a minimum operational availability rate of 98%. The Contractor shall not be held accountable for delays beyond their control.

1.3.2 and all sub-paragraphs

MPN-25 operational availability shall not exceed 15 hours of downtime per system per month.

Task Three Technical Support provides for but is not limited to receiving requests for technical support, software support, hardware support, engineering, technical order support and distribution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government will make available all spare parts required for bonded storage. No other GFE will be provided to the Contractor. The Contractor shall inventory, store and protect the GFE in a bonded storage warehouse. The Contractor shall safeguard all Government equipment and materials in the Contractor’s possession or used in the day-to-day performance of the contract. The GFE storage facility must be made available for Government inventory purposes within 24 hours of a written request. In most instances, the Government will perform inventories in conjunction with normally scheduled meetings at the Contractor’s facility.

4.0 GENERAL INFORMATION

4.1 SECURITY REQUIREMENTS

The personnel filling these positions are required to possess a SECRET Clearance for OCONUS travel. DD Form 254 provides security classification guidance applicable to the contractor.

4.2 CONTRACTOR PROPRIETARY DATA

The engineering task referenced herein may be limited to the level of data that can be provided without compromise to the proprietary nature of the Contractor and supplier data. This is primarily applicable to any delivery request for drawing package or software code.

4.3 PERIOD OF PERFORMANCE

Basic period: 01 Aug 10 - 31 Jul 11 Option Year 1: 01 Aug 11 – 31 Jul 12 Option Year 2: 01 Aug 12 – 31 Jul 13 Option Year 3: 01 Aug 13 – 31 Jul 14 Option Year 4: 01 Aug 14 – 31 Jul 15

4.4 PLACE OF PERFORMANCE

Most work will be performed at the Contractor’s facilities except as specified in the preceding PWS paragraphs. Work performed outside the Contractor’s facilities will be coordinated between the Government and Contractor.

4.5 HOURS OF OPERATION

The contractor shall provide Monday through Friday coverage during normal business working hours excluding federal holidays. The Contractor must provide a means for after-hours support contact as specified in the preceding PWS paragraphs.

4.6 CONTRACTOR TRAVEL AND OTHER DIRECT COSTS (ODCs)

The contractor may be required by the Government to perform worldwide travel in performance of this contract. Any travel required in support of PWS tasks shall be billed in accordance with the Joint Travel Regulations (JTR) on a cost-reimbursable basis. The QAP will establish travel requirements. The contractor shall submit a travel itinerary and estimated cost for approval by the QAP and Contracting Officer. Estimated amounts shall not be exceeded unless authorized by the QAP. Per Diem and travel rates shall not exceed the amount authorized in the JTR. Airfare shall be the prevailing rates for commercial airlines at tourist or business class whenever available. When required, the most reasonable means of ground transportation (i.e. taxi, bus, rental car) shall also be used. ODCs may include, but not necessarily be limited to, supplementary direct costs associated with Travel such as internet access for laptop computers, phone charges, etc. All travel costs will be reimbursed on actual costs only. The Contractor shall provide site support outside the continental United States (OCONUS) upon written request of the Government. (DIN A009) (CLIN 0005)