M67861-15-T-0041_Amendment_1.pdf

PDF 1 MB Posted Jun 25, 2015

Attached to: COMCAM High Volume Printers with Service Maintenance Agreement Federal contract opportunity
Solicitation number: M67861-15-T-0041
Issued by: United States Marine Corps

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Solicitation_M67861-15-T-0041_Amendement_2_.pdf	PDF	Jun 29, 2015
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MARFORRES REGIONAL CONTRACTING OFFICE

MARCORSPTFAC

2000 OPELOUSAS AVE

NEW ORLEANS LA 70114

UNDER DPAS (15 CFR 700)

11. DELIVERY FOR FOB

RFQ

SEE SCHEDULE

14. METHOD OF SOLICITATION

IFB RFP

CODE

SEE ADDENDUM

BLOCK IS MARKED

DESTINATION UNLESS

12. DISCOUNT TERMS

(No Collect Calls)

13b. RATING

13a. THIS CONTRACT IS A RATED ORDER

CODE

M67861-15-T-0041 24-Jun-2015

b. TELEPHONE NUMBER

504-697-9026

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 04 Jul 2015

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV 3/2005)

Prescribed by GSA

FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER) 31c. DATE SIGNED

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

22. UNIT 23. UNIT PRICE 24. AMOUNT21. QUANTITY

CODE 10. THIS ACQUISITION IS

UNRESTRICTED

FAX: NAICS:

TEL:

CODE 18a. PAY MENT WILL BE MADE BYOFFEROR

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TEL.

M67861

SIZE STD:

9. ISSUED BY

FACILITY

CODE

17a.CONTRACTOR/

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

IRVING ROMERO

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES

SEE SCHEDULE

334118

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

HUBZONE SB

SET ASIDE: 100 % FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M2638115RC00037

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

TEL: EMAIL:

0 COPIES

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

.OFFER DATED Y OUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

8(A)

SVC-DISABLED VET-OWNED SB

EMERGING SB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

SEE SCHEDULE

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/ SERVICES 21. QUANTITY 22. UNIT 24. AMOUNT

PAGE 2 OF

23. UNIT PRICE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAY MENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT

41b. SIGNATURE AND TITLE OF CERTIFY ING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV 3/2005) BACK

Prescribed by GSA

FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

M67861-15-T-0041

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Each Ricoh High Volume Printer 1

FFP

Ricoh Pro C7100SX

See attached Salient Characteristics that an equal product must meet.

FOB: Destination

MILSTRIP: M2638115RC00037

PURCHASE REQUEST NUMBER: M2638115RC00037

NET AMT

0002 1 Each Ricoh High Volume Printer 2

Ricoh Pro C7100SX

See attached Salient Characteristics that an equal product must meet.

0003 4 Quarter

(Time)

Service Maintenance Agreement- Base Year

Pooled between two machines.

FOB: Destination

1003 4 Quarter

OPTION Service Maintenance Agreement - Option Year One

Pooled between two machines.

FOB: Destination

2003 4 Quarter

OPTION Service Maintenance Agreement - Option Year Two

Pooled between two machines.

FOB: Destination

3003 4 Quarter

OPTION Service Maintenance Agreement - Option Year Three

Pooled between two machines.

FOB: Destination

4003 4 Quarter

OPTION Service Maintenance Agreement - Option Year Four

Pooled between two machines.

FOB: Destination

SALIENT CHARACTERISTICS

Marine Forces Reserve (MARFORRES) Combat Camera (COMCAM) will not accept reconditioned, renovated, remanufactured or previously used High Volume (HV) Color Printers. A proposal to provide other than new models will not be accepted. Each HV Color Printers proposed shall be new models that are in current production as of the date the offer is submitted. All equipment shall be in current production consistent with industry best practices and standards.

Printer # 1

1. Proposed must be new models that are in current production as of the date the offer is submitted. All equipment will be in current production consistent with industry best practices and standards.

2. HV Color Printers must be compatible with current Apple Operating Systems and Microsoft operating systems such Windows XP, Vista, and Windows 7 and have available multi function device capabilities for each operating system. Linux/Unix compatibility is desired.

3. Printer shall meet or exceed EPEAT rating of Silver. Must be listed on http://www.epeat.net/about-epeat/ website.

4. Must include a solution that:

Automates sending print files to an image controller through simple drag & drop or print-to-file function. Includes a set of expert level filters: Continuous Tone Image / LineWork (CT/LW), Tagged Image File Format / Image Technology (TIFF/IT), Encapsulated PostScript (EPS), PostScript (PS), Portable Document Format (PDF), Digitial Compression System 2 (DCS2), 1-bit

Tagged Image File Format (1-bit TIFF), Portable Document Format 2 Go (PDF2Go), Export

PostScript (ExportPS), Joint Photographic Experts Group (JPEG), Portable Document Format/ X-

1a (PDF/X-1a), and Portable Document Format/ X-3 Preflight (PDF/X-3 preflight).

Allows user to soft proof and color edit locally and remotely before committing the file to print.

Includes color wheel editing per page, view traps, dot shapes, screen angles and moiré patterns, color profile changes. Exports raster file to PDF for offline proofing. Includes easy navigation, multi-page preview. Zooms up to 3200 percent and down to dot cell level.

http://www.epeat.net/about-epeat/

Customizable with fields to display job information and color control bar. Has the ability to incorporate any EPS file. Control Bar adds dynamic job information to a printed document, including a logo or company name on each printed page and custom color bars.

Allows visual inspection of color separations used by the Fiery. Prints a CMYK job with one separation, then two, then three, then four. Simulates one-and two-color presses including the sequence.

Provides unique proofing capability for two color presses that is useful when spot colors are known at a later stage in the document approval process.

th toner station to apply white and clear toner.

Printer mainframe must include power filter.

.Copy/Printing speed of 80 pages per minute (ppm) on heavy media up to 300 Grams per Square

Metre (gsm) without loss of speed while duplexing.

Minimum printer resolution of 1200 x 4800 dots per inch (dpi) printing.

Minimum of 4 paper trays with a combined minimum paper capacity of 6,700 sheets inline.

Capability to print panoramic format prints up to 12.5” x 27.0” for use in printing high resolution strip maps and photographic images.

Re-circulating automatic document feeder that feeds a minimum of 210 originals and scans color at

75 ppm.

Must include an on-line booklet finisher with 35 sheet saddle stitch staple capacity capable of producing 140 page , square edge professional booklets that has face and head to toe trimming

(online) (3 side trimming).

Finisher must have a minimum 100 sheet staple capacity.

Solution must print onto tabs that allows the end users to change the font, color and size of text on tabs.

Customer replacement maintenance units.

Fiery Controller min specs i5 up to 3.6 GHz, 3 GB RAM ad 1TB HD with stand, monitor and keyboard.

Sequence Impose/Compose solution.

Color Calibration Solution.

Maximum paper size of 13” x 19” normal printing and 12.5” x 27” for panoramic printing.

Print on standard size #9, #10 and catalog size envelopes.

Folding unit that has a capability for 2 & Z fold, and in and out 3 fold.

Professional punching offering a 2/3 hole and 44 hole spiral and comb punch dye (interchangeable, online) all 3 required.

Printer # 2

1. Proposed must be new models that are in current production as of the date the offer is submitted. All equipment will be in current production consistent with industry best practices and standards.

2. HV Color Printers must be compatible with current Apple Operating Systems and Microsoft operating systems such Windows XP, Vista, and Windows 7 and have available multi-function device capabilities for each operating system. Linux/Unix compatibility is desired.

3. Printer shall meet or exceed EPEAT rating of Silver. Must be listed on http://www.epeat.net/about-epeat/ website.

4. Must include a solution that:

Automates sending print files to an image controller through simple drag & drop or print-to-file function. Includes a set of expert level filters (CT/LW, TIFF/IT, EPS, PS, PDF, DCS2, 1-bit TIFF, PDF2Go, ExportPS, JPEG, PDF/X-1a and PDF/X-3 preflight).

Allows user to soft proof and color edit locally and remotely before committing the file to print.

Allows visual inspection of color separations used by the Fiery. Prints a CMYK job with one separation, then two, then three, then four. Simulates one-and two-color presses including the sequence.

Provides unique proofing capability for two color presses that is useful when spot colors are known at a later stage in the document approval process.

th toner station to apply white and clear toner.

Printer mainframe must include power filter.

Copy/Printing speed of 80 ppm on heavy media up to 300 gsm without loss of speed while duplexing.

Minimum printer resolution of 1200 x 4800 dpi printing.

Minimum of 4 paper trays with a minimum paper capacity of 6,700 sheets inline.

Capability to print panoramic format prints up to 12.5” x 27.0” for use in printing high resolution strip maps and photographic images.

http://www.epeat.net/about-epeat/

Re-circulating automatic document feeder that feeds a minimum of 210 originals and scans color at 75 ppm

On-line booklet finisher with 35 sheet saddle stitch staple capacity capable of producing 140 page , square edge professional booklets that has face and head to toe trimming (online) (3 side trimming).

Minimum 100 sheet staple capacity

Print onto tabs that allows the end users to change the font, color and size of text on tabs.

Customer replacement maintenance units.

Fiery Controller min specs i5 up to 3.6 GHz, 3 GB RAM ad 1TB HD with stand, monitor and keyboard.

Sequence Impose/Compose solution.

Color Calibration Solution

Maximum paper size of 13” x 19” normal printing and 12.5” x 27” for panoramic printing.

Print on standard size #9, #10 and catalog size envelopes.

(25) bottles of Clear toner with original PO.

(8) bottles of white toner with original PO.

Finisher must have user selected 2/3 hole punch.

System must include a professional ring bound solution that creates ring bound books (punch holes and insert comb rings) up to 100 pages with no human intervention (all online).

PERFORMANCE WORK STATEMENT

MARFORRES COMCAM

High Volume Color Printers

1. Scope Marine Forces Reserves, Combat Camera (MARFORRES) has a requirement for technical services. This is a performance based service acquisition to provide an improved on demand, high volume color print capability to Combat Camera (COMCAM). It will comprise the outright purchase of two High-Volume Color Printers (HV Color Printers), and monthly maintenance, management, and supplies (base + 4 option years). This requirement is for fulfillment at COMCAM, MARFORRES located in New Orleans, LA. All HV Color Printers systems specifications include implementation and remote and/or on-site maintenance. The intent of this services based performance work statement is for MARFORRES, COMCAM to have an in-house capability for supporting short fused and PII high volume printing runs.

2. Background Marine Forces Reserves, Combat Camera is task organized to provide all printing technology based on the HV Color Printers platform for all MARFORRES organizations.

3. Performance Requirements

3.1 The Contractor shall perform all services on the purchased HV Color Printers such as:

installation, de-installation, maintenance, repair and/or replacement, relocations, training, service requests to include responding and resolving incidents, service delivery management system(s), equipment, parts, and all required supplies (plastic rings and paper is only exception as this will be provided by the Government) necessary for operation of the HV Color Printers.

3.2 Maintenance is defined as factory-recommended replacement of worn parts based on expired time or accumulated throughput of a system. System may still be operational, but indicate impending expiration, throughput milestone, or failure. It includes general system cleaning (e.g. vacuuming inside of printer as needed) but does not include events like minor paper jams or configuring the system for network or computer communication.

3.3 Repairs are defined as Contractor action needed to effect the continued operation of the system in accordance with manufacturers’ specifications. This includes diagnostics, providing and installing replacement parts, clearing persistent or severe paper jams, and correcting any error messages indicating a defect in the machine’s operation.

3.4 Service on the High Volume machines shall be quoted as a quarterly pooled volume for both machines at 250,000 black and white (b/w) and 560,000 color and include an overage charge (Maintenance includes all parts, labor, toner and staples). Government will purchase clear and white toner and ring for ring binder as needed to support operational requirements.

4. Training

Contractor shall provide on-site training within (3) business days after installation of Multi- Function Device (MFD). Training for installed HV Color Printers and installed software components shall be conducted as a train-the-trainer session. These training sessions are defined as:

User training – one (1) end user training session for up to two (2) hours for up to six (6) people

i. Printer use of copying, printing, scanning and faxing.

ii. One (1) process specific users’ guide will be provided in MS Word and/or PDF formats for distribution to users.

5. Incidents, service requests ,loss and damage

5.1 Incidents are defined as an unplanned interruption(s) to the HV Color Printers functionality such as but not limited to printing, copying, and/or scanning and/or a reduction in the quality or effectiveness of the device operations and services. Example incidents include a HV Color Printers stapling function or document feeder ceasing to operate or error codes on the display.

5.2 Incidents and service requests shall be originated by the end users through any combination of phone, email or web submission in the Contractor’s service delivery management system.

5.3 The Government shall be relieved from all risk of loss or damage to any equipment during periods of transportation and installation.

5.4 The Contractor shall respond to incidents and service requests during normal working hours (between 0800 and 1630 local time of equipment), Monday through Friday, excluding holidays observed by the Federal Government. The Contractor shall respond to normal incidents and service requests (regardless of phone, email or web submission) within four (4) working hours after notification of incident or service request. Incidents and service requests for MFDs identified shall be resolved within twenty four (24) working hours. The Contractor shall respond to critical incidents and service requests (regardless of phone, email or web submission) within two (2) working hours after notification of incident or service request. Critical incidents and service requests for MFDs identified shall be resolved within four (4) working hours.

5.4.1 Normal incidents are when one machine is still operational.

5.4.2 Critical incidents are when both machines are not operational.

5.5 Upon notification of incidents and service requests , the Contractor shall coordinate with the end user point of contact and/or their delegates andTechnical Point of Contact (TPOC) and/or delegates, of the date and time that the Contractor intends to provide contract services prior to arrival to the work site.

5.6 Any changes that may affect the overall terms, model/part number, or the price of any contract line item can only be done via a contract modification signed by a warranted contracting officer. However, a replacement of the exact same model or part number at no additional cost may be allowable. Otherwise, if the price or model number changes it must be via a contract modification only. The TPOC and/or Contracting Officer Representative (COR) is not authorized to make any changes as it will cause an unauthorized commitment which is NOT allowed.

6. SERVICE DELIVERY SUMMARY

OBJ

PERFORMANCE

MEASURE

PERFORMANCE

THRESHOLD/

TARGET

METHOD &

FREQUENCY

ASSESSMENT SATISFACTORY UNSATISFACTORY

Mean Time to Respond

<4hrs normal <2hr critical

100% inspection using automated tools to be determined (TBD) by Contractor, Monthly frequency

95% all incidents, service requests and changes responded within threshold/targe t

>5% of all incidents, service requests and changes responded outside threshold/target

Mean Time to Resolution

<24hrs Normal <4hrs Critical

100% inspection using automated tools TBD by Contractor, Monthly Frequency

95% all incidents and service requests are resolved within threshold/targe t

>5% of all incidents and service requests resolved outside threshold/target

Mean Time to Delivery

<20 Business Days

100% inspection using automated tools TBD by Contractor, Monthly Frequency

95% all newly ordered and funded HV Color Printers delivered, installed and operational in <20 Business Days

>5% ordered and funded HV Color Printers delivered, installed and operational in >20 Business Days

HV Color Printers Uptime

>95% Uptime per Month

100% inspection using automated tools TBD by Contractor, Monthly Frequency

All HV Color Printers operating monthly at an effectiveness level >95%

All HV Color Printers not operating at >95% uptime monthly

7. PERFORMANCE MEASURE DEFINITIONS

OBJECTIVE 1

Measure – Mean Time to Respond Intended Meaning: The time it takes for the Contractor to get back to the end user or customer after an incident, service request or change has been issued via email, phone or web

OBJECTIVE 2

Measure – Mean Time to Resolution Intended Meaning: The time it takes for the Contractor to resolve incidents and service requests via email, phone or web submission.

Intention is that the end user or customer will submission. Intention is that the submitter has been communicated and expectations are set regarding resolution or progress towards a reasonable outcome. It is expected that this information is kept in a service delivery management system for reporting and that the user or customer feels that someone knows about my problem and my expectations are set regardless of how this is accomplished - via phone, personal visit or email as appropriate.

Best effort should be made at all opportunities to respond in a timely manner.

Data Collection Technique: Contractor shall use a service delivery management system or equivalent to track inputs and outputs required to meet this performance measure.

Assignment of Scores: Incidents and service requests are equally weighted and aggregated then averaged to produce the measurement score for the period (monthly or aggregated quarterly etc).

Expectation: 95% of all incidents and service requests responded either by voice, personal visit or electronic correspondence and/or other appropriate manner within two hours for normal and within one hour for critical MFDs.

Validation: Checked by post measurement audits, random inspections and validated by the TPOC through the Contractor’s service delivery management system.

get their issue resolved within a day. Certain incidents will require the clock to stop due to situations outside the reasonable control of the Contractor (e.g., Contractor waiting on MARFORRES, COMCAM to purchase or approve funding, Contractor waiting on Navy and Marine Corps Intranet (NMCI)/Next Generation Enterprise Network(NGEN) Media Access Controls (MACs) or similar change processes in control of Government or other Contractor, customer unavailable to give physical access to resolve incident with MFD or delayed access).

The intent is that the Contractor acts efficiently and effectively in resolving incidents and service requests. In these situations the TPOC will work together with the Contractor to ensure reasonable criteria can be established for the many inevitable situations that will arise that would stop the Contractor’s clock in regards to this performance measure. Working together the TPOC and the Contractor can adjudicate.

Data Collection Technique: Contractor shall use a service delivery management system or equivalent to track inputs and outputs required to meet this performance measure score for the period (monthly or aggregated quarterly etc).

Assignment of Scores: Incidents and service requests are equally weighted and aggregated then averaged to produce the measurement score.

Expectation: 95% of all incidents and service requests are resolved within 24 hours for normal and within 4 hours for critical HV Color Printers Validation: Checked by post measurement audits, random inspections and validated by the TPOC through the Contractor’s service delivery

OBJECTIVE 3

Measure – Mean Time to Delivery Intended Meaning: Once the Contractor has received an obligated delivery order from MARFORRES, COMCAM the clock starts.

MARFORRES, COMCAM needs to ensure that MARFORRES, COMCAM customers are delivered MFDs within 20 business days of funding. This will require coordination between the Contractor and the TPOC for wall drops, port

OBJECTIVE 4

Measure – HV Color Printers Uptime Intended Meaning: The HV Color Printers are operating as intended under this contract at a level 95% or greater on a monthly basis. If they are not operating over a three month period at greater than 95% they are to be replaced at the Contractor’s expense unless superseded by other portions of this agreement (e.g., NON FAIR WEAR & TEAR DAMAGES (NFWT)).. Intention is activations, physical access and network configurations/implementations as an example during transitions and phase-in and through the lifecycle of the contract. Certain circumstances will require the clock to stop due to situations outside the reasonable control of the Contractor (e.g., Contractor waiting on MARFORRES, COMCAM to purchase or approve funding, Contractor waiting on NMCI/NGEN MACs or similar change processes in control of Gov or other Contractor, Customer unavailable to give physical access to deliver MFD or delayed access etc...). The intent is that the Contractor acts efficiently and effectively to deliver and install operational HV Color Printers. In these situations the TPOC will work together with the Contractor to ensure reasonable criteria can be established for the many inevitable situations that will arise that would stop the contractor’s clock in regards to this performance measure.

Working together the TPOC and the Contractor can adjudicate these questions. The contractor is responsible to remove one (1) Xerox DocuColor 8000, Serial #GWB787530, one (1) Horizon Colorworks Document finisher, Serial #052503 (part of Xerox 8000), and one (1) Xerox 700 Digital Color Press, Serial # MAV107571 from the Destination and properly dispose of them. Before removing any printer, the contractor shall remove all hard drives from the printer and deliver those hard drives to the

COR

Data Collection Techniques: Contractor shall use a service delivery management system or equivalent to track inputs and outputs required to meet this performance measure.

Assignment of Scores: The total business days required to deliver and install HV Color Printers during a quarter is aggregated for each MFD delivery and then averaged. To produce the score (monthly or aggregated quarterly etc).

Expectation: All funded HV Color Printers are delivered and installed within 20 or less business days. Awarded vendor must pick up, provide hard drives to the COR, and properly dispose of current government owned high volume printers. The contractor is responsible to remove one (1) Xerox DocuColor 8000, Serial that MARFORRES, COMCAM has fully functional, reliable and operating HV Color Printers (e.g., printing, copying, faxing and scanning).

Data Collection Techniques: Contractor shall use a service delivery management system or equivalent to track inputs and outputs required to meet this performance measure.

Assignment of Scores: The score will be total HV Color Printers with UAT signoff and measured as:

# of Days HV Color Printers are operational/# Days in Month Expectation: The HV Color Printers that are in operation and signed off by the user/customer during the UAT process should be, on any given month, operating at 95% or greater.

Validation: Checked by post measurement audits, random inspections and validated by the

#GWB787530, one (1) Horizon Colorworks Document finisher, Serial #052503 (part of Xerox 8000), and one (1) Xerox 700 Digital Color Press, Serial # MAV107571 from the Destination and properly dispose of them.

Before removing any printer, the contractor shall remove all hard drives from the printer and deliver those hard drives to the COR.

Validation: Checked by post measurement audits, random inspections and validated by the

8. QUALITY ASSURANCE

8.1 The Contractor shall establish and maintain a quality assurance plan to ensure the requirements of the contract are provided as specified. The plan shall encompass reviews, evaluations and recommendations to increase efficiency, effectiveness or customer satisfaction in meeting performance measures as defined in the SERVICE DELIVERY SUMMARY or any improvements in service delivery under this contract through continual service improvement. One copy of the Contractor’s quality assurance plan shall be provided to the TPOC and the COR at the post-award conference. An updated copy shall be provided to the COR and TPOC as changes occur and shall include:

8.1.1. An inspection system covering all the services. It shall specify the title of the individual(s) who shall perform the inspection, the areas to be inspected, on either a scheduled or unscheduled basis, and how often inspections shall be accomplished.

8.1.2. The methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unsatisfactory as defined in the SERVICE DELIVERY SUMMARY.

8.1.3. On-site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the TPOC as requested during the term of the contract. The Contractor shall schedule regular quarterly meetings with the TPOC and the COR to review performance measures as defined in the SERVICE

DELIVERY SUMMARY.

8.1.4. Corrective Actions. At any time the TPOC or the COR notifies the

Contractor that the quality assurance program, personnel, instructions, controls, tests, or records and reports are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency, i.e. replacement of personnel, additional quality control inspection or service delivery improvement, or other action necessary to correct the deficiency at no cost to the Government. The TPOC and the COR are not authorized to make any changes to the terms and conditions, model/part number or the price of this contract. Any changes that may affect the terms, model/part numbers, or price of the contract can only be affected by a contract modification signed by a warranted contracting officer. Any unauthorized changes to scope, terms and conditions, model/part number, and/or price is considered an unauthorized commitment and may not be paid.

8.2 The COR or TPOC will inform the Contractor when discrepancies occur and will request the Contractor’s plan of corrective action. The COR or TPOC will make a notation of the discrepancy with the date, time and discrepancy that was noted, and request the authorized Contractor representative to initial the entry and provide the appropriate corrective action. A Warranted Contracting Officer will make the final determination of any unresolved discrepancies between the Contractor and TPOC or the COR.

8.3 The Contractor or their alternate assigned person(s) may be required to meet at least weekly with the TPOC or COR during the first quarter of the contract. When and if a contract discrepancy is reported to the Contractor by the COR or TPOC, either party may request a meeting to discuss and resolve said issues. However, at the Contractor’s request, a meeting shall be held whenever a contract discrepancy is reported. The written minutes of these meetings shall be signed by the Contractor, COR and/or TPOC. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the COR within seven (7) calendar days of receipt of the signed minutes. If the Contractor stated any areas of non-concurrence, the COR will forward this information to a Warranted Contracting Officer for review and determination.

9. EVALUATION FACTORS

Performance Work Statement Instruction to Offerors Evaluation Criteria

Mean Time To Respond 95% all incidents and service requests responded within threshold/target

<4hrs normal <2hr critical

The offeror shall describe how the HV Color Printers services will be provided in accordance with the stated requirement.

The agency will evaluate the offeror’s approach for HV Color Printers services.

The offer will be evaluated for lowest price technically acceptable (LPTA).

Mean Time to Resolution 95% all incidents and service requests are resolved within threshold/target

<24hrs Normal

The offeror shall describe how the HV Color Printers services will be provided in accordance with the stated requirement.

The agency will evaluate the offeror’s approach for HV Color Printers services.

The offer will be evaluated for LPTA.

<4hrs Critical

HV Color Printers Uptime All HV Color Printers operating monthly at an effectiveness level >95%

>95% Uptime per Month

The offeror shall describe how the HV Color Printers services will be provided in accordance with the stated requirement.

The agency will evaluate the offeror’s approach for HV Color Printers services.

The offer will be evaluated for LPTA.

10. Security

The Government will be responsible for the removal of HV Color Printers hard disk drive(s) upon return, repair or during resolution of an incident, service request, as required, throughout the lifecycle of this contract.

INSTRUCTIONS TO OFFERORS

This is a Combined Synopsis/Solicitation for commercial items prepared in accordance with the format in Subpart

12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a separate written solicitation will not be issued.

This is a Competitive Brand Name or Equal solicitation under FAR Part 12 for a firm-fixed price contract for the purchase of Ricoh High Volume Printers with Service Maintenance Agreements.

The Basis for The 100% Small Business Set-Aside Determination: This requirement is set-aside for small business.

The applicable NAICS is 334118 and the size standard is 1,000 employees.

Market research conducted via the World Wide Web revealed that there is a reasonable expectation of obtaining two or more offers from small business concerns.

Marine Forces Reserve Small Business Program Deputy Director concurs with this action.

The Nonmanufacturer Rule does not apply to this procurement as detailed in FAR 19.102(f).

QUOTATIONS shall be submitted via email only to: irving.romero@usmc.mil and cc: shelley.mentzos@usmc.mil

- All responsible sources may submit a quotation which, if received in a timely manner, shall be considered by the agency.

- Award will be made to the lowest-priced technically acceptable (LPTA) offer.

- The Government will accept GSA and SEWP offers.

- The Government will consider brand name or equal bids only. Descriptive literature/brochures required with all quotes bidding equal.

- This solicitation will be awarded on an all-or-none basis.

- Method of Invoicing/Payment: Wide Area Workflow (WAWF) DFARS 252.232-7006 WAWF Instructions.

- Any direct customer contact by Bidders is not authorized during the solicitation phase or your bid may be at risk of being eliminated from consideration for this solicitation.

- NO PHONE CALLS will be accepted regarding this solicitation. ALL QUESTIONS shall be sent in writing via email to irving.romero@usmc.mil and cc: shelley.mentzos@usmc.mil .

mailto:irving.romero@usmc.mil mailto:shelley.mentzos@usmc.mil mailto:irving.romero@usmc.mil mailto:shelley.mentzos@usmc.mil

- In the event only one offer is received in response to this solicitation the Government may request a detailed cost break-out of your quote for the purposes of comparisons in determining fair and reasonability of your quoted prices in accordance with DFARS 252.215-7008 herein.

TO BE CONSIDERED RESPONSIVE TO THIS SOLICITATION, bidders shall provide all the following:

- CAGE code

- DUNS number

- Address

- Point of contact

- Delivery lead time after receipt of order for supplies and period of performance for services. List by line item if the delivery lead time differs from one line item to another. This shall be visible on the face of the quote and not incorporated as a link or other attachment.

- Prompt payment/discount terms (if offered). This will not be used to evaluate offers.

- Contract number and expiration date shall be included if bidding under a GSA, SEWP or other contract. This shall be listed per line item unless the contract vehicle is applicable to all line items.

- All responses to this solicitation shall indicate whether the firm is offering a ‘brand name manufacturer's products’ or ‘equal products.’ Firms offering equal products shall submit sufficient descriptive literature to permit the contracting agency to assess whether the equal product meets all the salient characteristics specified in the solicitation. Firms offering "equal" items shall provide the make, model, description of the items, and provide their own product literature/brochures (not the manufacturer’s product literature/brochures nor a reiteration of the salient characteristics provided in the solicitation). This agency will not be responsible for locating or obtaining any information not included on the face of the offer or a hardcopy attachment to the offer in a response to this solicitation.

- If option year pricing is not available from the manufacturer, the offeror shall so state on the face of the offer.

- Contracting Officer’s Representative (COR): The COR/technical point of contact (TPOC) for this contract is TBD and can be reached via email at TBD. The COR is not authorized to make any changes to this contract. Only a warranted Contracting Officer (CO) is authorized to make changes to this contract. In the event the contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof.

- Onsite Support

The contractor shall designate an individual as the on-site manager with complete authority to make decisions on all technical matters connected with this purchase. That individual will be the single point of contact onsite with whom the onsite Contracting Officer’s Representative may interact for all emergent requirements; feedback and corrective actions needed seven day per week, 24 hour per day.

- Bidder shall complete 252.209-7992 and submit with offer in response to this solicitation.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

0002 Destination Government Destination Government

0003 Destination Government Destination Government

1003 Destination Government Destination Government

2003 Destination Government Destination Government

3003 Destination Government Destination Government

4003 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC

0001 11-AUG-2015 1 COMBAT CAMERA - MARINE FORCES

RESERVE

CWO3 JAMES BURKS

2000 OPELOUSAS AVE

ROOM 2W2300

NEW ORLEANS LA 70146

504-697-9880

M26381

0002 11-AUG-2015 1 (SAME AS PREVIOUS LOCATION)

0003 POP 11-AUG-2015 TO

10-AUG-2016