M6739922Q0030 Solicitation Final.pdf

SEE ADDENDUM

(No Collect Calls)

M6739922Q0030 12-Sep-2022

b. TELEPHONE NUMBER

7608303414

8. OFFER DUE DATE/LOCAL TIME

09:00 AM 23 Sep 2022

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M673999. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

KELLY KOGER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M350022141224

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

REGIONAL CONTRACTING OFFICE

BOX 788153 BLDG 1102 MAGTFTC MCAGCC

TWENTYNINE PALMS CA 92278-8153

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE M35002 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

M35002

JAMES WEHR

MAGTFTC/MCAGCC

TWENTYNINE PALMS CA 92278

TEL: 7608307783 FAX:

760.830.6353FAX:

TEL: 760-830-1104 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

1,500

NAICS:

517311

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Telephone Technical/Maintenance Support

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

MILSTRIP: M350022141224

PURCHASE REQUEST NUMBER: M350022141224

PSC CD: DD01

NET AMT

Over and Above Emergency Response

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

MILSTRIP: M350022141224

PURCHASE REQUEST NUMBER: M350022141224

1001 12 Months OPTION Telephone Technical/Maintenance Support

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

MILSTRIP: M350022141224

OPTION Over and Above Emergency Response

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

2001 12 Months OPTION Telephone Technical/Maintenance Support

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

OPTION Over and Above Emergency Response

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

3001 12 Months OPTION Telephone Technical/Maintenance Support

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

OPTION Over and Above Emergency Response

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

4001 12 Months OPTION Telephone Technical/Maintenance Support

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

OPTION Over and Above Emergency Response

FFP

The contractor shall provide remote support in accordance with PWS requirements.

Support includes managed services with an Extended Service Plan for requirements of TAS, ETAS, Return and Repair Replacement, Remote Diagnostics, Trouble Reporting, Routine/Emergency Replacements and Software patches.

FOB: Destination

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

0002 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 30-SEP-2022 TO

29-SEP-2023

N/A M35002

JAMES WEHR

MAGTFTC/MCAGCC

TWENTYNINE PALMS CA 92278

7608307783 FOB: Destination

M35002

0002 POP 30-SEP-2022 TO

29-SEP-2023

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 30-SEP-2023 TO

29-SEP-2024

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 30-SEP-2023 TO

29-SEP-2024

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 30-SEP-2024 TO

29-SEP-2025

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 30-SEP-2024 TO

29-SEP-2025

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 30-SEP-2025 TO

29-SEP-2026

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 30-SEP-2025 TO

29-SEP-2026

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 30-SEP-2026 TO

29-SEP-2027

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 30-SEP-2026 TO

29-SEP-2027

N/A (SAME AS PREVIOUS LOCATION)

PERFORMANCE WORK STATEMENT

Marine Corps Air Ground Combat Center, Twentynine Palms Telephone Technical Assistance and Maintenance

Support Services

1.0 BACKGROUND. The G-6 Marine Corps Air Ground Combat Center (MCAGCC) Twentynine Palms, CA provides all voice and data transport services aboard MCAGCC Twentynine Palms, and requires technical assistance and maintenance support in order to provide reliable service.

2.0 SCOPE. This Performance Work Statement (PWS) establishes and defines the requirements for the contractor to provide technical support, repair/return of parts, and on-site maintenance support as required for the voice and data transport services at MCAGCC Twentynine Palms.

3.0 OBJECTIVES. The purpose of this contract is to provide G6 MCAGCC Twentynine Palms with managed services with an Extended Service Plan (ESP) for dispatch support and Technical Assistance Services/Emergency Technical Assistance Services (TAS/ETAS) for the existing Avaya CM6 voice systems, Brocade switches and routers, and Callware Callegra Voice Mail systems and other support systems as identified in the PWS and Attachment 1.

4.0 REQUIREMENTS.

4.1 General. This support agreement shall include the service requirements of TAS, ETAS, Return and Repair Replacement, and remote Diagnostics, based on the Avaya CM6 S/W release 6.3.111 that is set up in geo-survival mode, CM0 and CM1 (dual S8800 Servers) which is located in building 1986 (DCO). In addition to the Dual Cores, there are 4 (four) pairs of S8300 survivable remote servers located on MCAGCC Twentynine Palms. The voice network is all interlinked using a GPON/Brocade based network via an optical DWDM as (Host-to-node, node-to-Host-to-node, and node-to-Host-to- Public network).

4.1.1 The ESP shall include coverage providing on-site dispatch support to resolve complex technical issues that cannot be resolved via remote support, the furnishing of all labor, transportation, materials, equipment, tools, and supervision related to the work necessary to fulfill the requirements of the PWS. The Government shall have access to the listed equipment vendor’s web portal for support tools, technical documentation, and software downloads and patches.

4.1.2 The contractor shall be a Platinum level partner of Avaya and have existing partnerships with the peripheral equipment.

4.1.3 The contract shall provide Original Equipment Manufacturer (OEM) Certified Technicians/Engineers for the listed equipment list.

4.1.4 The contractor shall use OEM vendor approved practices and methodology in the execution of this contract.

4.1.5 The contractor shall provide technical support for issues beyond the government’s capability of all operation, maintenance, provision and administration (i.e., issues arising from daily or vendor suggested pushes).

4.1.6 The contractor shall provide testing, fault isolation, problem resolution provisioning, administration, operation, maintenance, and system restoration to include emergency response and the execution of their responsibilities.

4.1.7 Technician support shall include, but is not limited to, software support (patches bug fixes, etc.) provisioning, documentation guides, testing, diagnostic fault isolation, problem resolution, system restoration and reports as they apply to existing hardware and software.

4.1.8 Emergency restoration will be handled as a Top Priority and Emergency Status

Determination resides with MCAGCC Twentynine Palms. Emergency is defined as critical service outage or degraded equipment that is at risk of significantly having a negative network impact. The contractor will have a (20) twenty working day window to rectify all issues before being required to elevate the unresolved issues to appropriate vendor. The contractor shall notify the government of this action and coordinate all such transactions with the government appointed representative.

4.1.9 The contractor shall utilize to the full extent in providing support from start to finish with government participation when it requires physical card replacement, call processing test, and structural identification.

4.2 Trouble Reporting

4.2.1 A toll free number access will be established for 24x7x365 TAS/ETAS support with remote diagnostics and restoration capabilities and direct access to manufacturer Network Operation Center (NOC) facilities.

4.2.2 Normal business hours are from 0700-1630 on weekdays, Pacific Time Zone.

4.2.3 Routine TAS requests shall be responded to via verbal communication by technicians assigned to tickets within (4) four hours.

4.2.4 ETAS requests shall be responded to via verbal communication by technicians assigned to tickets no more than one (1) hour.

4.2.5 The above shall be utilized when any issues arise beyond the abilities of the

Government as defined by this PWS.

4.3 Repair and Return/Replacement

4.3.1 Service shall be provided to on-site government technicians to call a customer service help desk to receive a return material authorization (RMA) number for Repair and Return/Replacement parts and/or services.

4.3.2 All replacements/repairs shall be the same part number and version of the part requesting repair or replacement.

4.3.3 As an authorized customer, an RMA will be provided with contact/shipping information to 24x7x365 customer service desk for each part to be returned and repaired/replaced.

4.3.4 E-mail confirmation shall be provided to MCAGCC Twentynine Palms upon RMA assignment and upon shipment; with each shipment e-mail containing mode of shipment and waybill information Routine shipments will be at minimum via UPS ground.

4.3.5 All shipments are to be prepared in accordance with commercial packaging standards

(i.e., anti-static) and be properly marked with RMA for easy identification by the customer. The contractor shall incur all shipping costs.

4.4 Routine Replacements(R/R). Contractor shall provide unlimited R/R services to support the systems identified in this proposal.

4.4.1 The contractor shall provide R/R support that will consist of all functions required to restore failed components.

4.4.2 This support consists of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, equipment chassis and any/all repairable replaceable items of the identified equipment in the PWS.

4.5 Emergency Replacements. Emergency replacements shall be replenished as requested/needed.

4.5.1 Emergency replacement consists of like-for-like replacement items shipped within 24 hours of a verbal replacement request from the Contracting Officer’s Representative(s) (COR) or authorized representative.

4.5.2 Emergency shipments shall be coordinated the COR or authorized representative based on customer requirements, location, and size/weight of the shipment.

4.6 Software Patches. Patches or updates needed to maintain security standards, system updates, or to fix outages, including those for vendor specific applications or the base operating systems themselves, shall be fully provided by the contractor.

4.7 On-Site Support. In the event on site Tech support is required for emergency response, the contractor shall have a technician arrive to the location within 24 hours and shall be escorted by COR appointed personnel. The contractor shall incur all travel costs.

5.0 EQUIPMENT LIST. The following equipment is currently utilized by G6 MCAGCC Twentynine Palms voice and data system. This paragraph constitutes notice to the contractor that G6 MCAGCC Twentynine Palms may obtain additional equipment in support of the voice and data system..

5.1 End Office Switching Types

5.1.1 2 - Avaya CM6 DL-360

5.1.2 10 - Avaya Gateway G650

5.1.3 50 - Avaya Gateway G450

5.1.4 8 - Avaya Geo Survivable Servers - DL-360

5.1.5 2 – Avaya AES Services Servers – DL-360

5.1.6 1 – Backup server R520

5.1.7 1 – DHCP server R320

5.2 System Size - Quantity

5.2.1 845 - Trunk Ports

5.2.2 6500 - Line Ports

5.3 Peripheral Equipment Interfaced To The Avaya Cm6

5.3.1 1 - Callware Callegra R320, 96 SIP trunks, 2000 users

5.3.2 1 - Compunetix Sonexis Conference Manager, 4 T1s from Avaya to Compunetix

5.3.3 2 - Brocade MLXe-8

5.3.4 15 – Brocade ICX6450

5.3.5 1 – Brocade Network Advisor server R520

5.3.6 1 – ION SA5630 appliance

5.3.7 1 – ION Priisms server R320

5.3.8 1 – ION routing device

5.3.9 GPS clock with bits timing and NTP server

6.0 SECURITY.

6.1 MCAGCC TWENTYNINE PALMS SECURITY REQUIREMENTS AND RESTRICTIONS.

6.1.1 The contractor is responsible for establishing Rapid Gate access at no additional cost to MCAGCC Twentynine Palms. The contractor, contractor employees, and contractor subcontractors shall comply with these requirements. Failure to comply with security requirements does not relieve the contractor of performance requirements. The current MCAGCC Twentynine Palms contractor access requirement is to present to the Station Pass & ID office located at Building 901/MCAGCC Twentynine Palms Main gate, two forms of identification to include one (1) picture identification. Acceptable forms of identification include a valid state driver’s license, a valid state identification card, US passport, social security card and birth certificate. If there are any questions concerning identification requirements or document applicability contact the Contracting Officer Representative if one is identified in the contract or the Contracting Officer identified on page one of the contract. Responsibility to provide correct documentation in order to gain access to MCAGCC Twentynine Palms is that of the contractor. Vehicle access requires presenting to the Station Pass & ID a valid state driver’s license, current vehicle insurance card, and valid vehicle registration.

6.1.2 Contractor and subcontractor employee compliance with installation rules and regulations. The Contractor is responsible for ensuring that each of its subcontractors fully complies with the following requirements:

6.1.2.1 The Contractor is responsible for providing information required to obtain clearances, permits, passes, or security badges required for Contractor personnel or equipment access. This includes information required for police or background checks or investigations and all other requirements of the issuing activity.

6.1.2.2 The Contractor is responsible for ensuring such clearances, permits, passes, or security badges are promptly returned to the issuing activity upon termination of an employee, completion of a project, or termination of a contract or subcontract.

6.1.2.3 All Contractor personnel performing work under this contract who require access to military installations shall obtain personal entry and vehicle passes from the Provost Marshall’s Office (PMO) of each base.

6.1.2.4 The Commanding Officer of the base, or his designated representative, has broad authority to remove or exclude any person in fulfilling his responsibility to protect personnel and property, to maintain good order and discipline, and to ensure the successful and uninterrupted performance of the Marine Corps mission. In the exercise of this authority, the Commanding Officer, or his designated representative, may refuse to grant personal entry passes or may bar Contractor employees, including employees who have been granted a personal entry pass. Refusal to grant an employee a personal entry pass or barring of an employee does not relieve the Contractor of the responsibility to continue performance under this contract.

6.1.2.5 The Contractor’s employees shall observe and comply with all base rules and regulations applicable to contract personnel, including those applicable to the safe operation of vehicles, and shall not be present in locations not required for the proper performance of this contract. Then only exception to posted speed limits is passing troops in formation where the speed shall be reduced to 10 miles per hour. Troops in formation have the right-of way over all vehicular traffic.

6.1.2.6 Contractor personnel performing work under this contract shall be readily identifiable an employee of the contractor through the use of uniforms or nametags, or via an alternate method approved by the contracting officer.

6.1.2.7 Contractor personnel and equipment entering a military installation are subject to security checks. Contractor personnel shall follow any direction given by Military Police or other security or safety person

6.1.2.8 No photographs of systems or equipment will be permitted.

6.1.2.9 The contractor must submit requests to the Director of the Mission Assurance department for any photos that are to be taken while onboard MCAGCC Twentynine Palms.

7.0 DELIVERABLES.

7.1 The contractor shall provide, within 5 days of contract award, a Primary POC, organization chart for escalation.

7.2 The contractor shall provide, within 5 days of contract award, customer identification for ease with trouble reporting when contracting contractor.

7.3 The contractor shall provide reports detailing actions taken to resolve issues reported by MCAGCC Twentynine Palms within 72 hours when requested.

8.0 SERVICE DELIVERY SUMMARY

Performance Objective

PWS

Reference

Performance Threshold

Emergency Restoration 4.1.8 20 working days to rectify all issues before elevation to appropriate OEM Vendor.

Routine TAS Requests 4.2.3 Response within 4 hours ETAS Requests 4.2.4 Response within 1 hour

Return Material Authorization

4.3 Provide RMA number for each request. Provide email confirmation for each shipment.

Emergency Replacements Shipped

4.5 Shipped within 24 hours of request

On-Site Support 4.7 Technician shall arrive to location within 24 hours.

Reports 7.3 72 hours after request

9.0 PLACE OF PERFORMANCE. Performance may require access to the following, locations at MCAGCC

TWENTYNINE PALMS.

9.1 Building 1986 (main DCO)

9.2 Building 5007

9.3 Building 1981

9.4 Building 1558

9.5 Building 1002

9.6 Building 1145

10.0 PERIOD OF PERFORMANCE. The period of performance shall be a one (1) year base with four (4) one

(1) year options.

GOVERNMENT FURNISHED INFORMATION AND FACILITIES. Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each request. All information received remains the property of the United States Government. The Contractor may be in contact with data subject to the Privacy Act (Title 5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/ information.

11.0 CONTRACTOR RESPONSIBILITIES. The Contractor shall provide shipping as required. The Government will not pay any travel expenses as part of this PWS. There is no requirement for Government Furnished Facilities. If vendor provides “on-site” support, access will be granted as required.

12.0 CONTRACTOR UNAUTHORIZED WORK PERFORMANCE. The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

13.0 GOVERNMENT POINT OF CONTACT. The Government points of contact will be identified at award.

14.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The QASP is developed to provide the standard of surveillance for monitoring the support services contract and provides a systematic method to evaluate the services the contractor is required to furnish.

14.1 The vendor shall include a Quality Assurance Surveillance Plan (QASP) to be considered a complete quote. While the quality of QASP will not be evaluated as a part of the technical capability factor, the vendor shall submit an effective QASP from which the Government can predict the likelihood of receiving quality services. The Government reserves the right to approve, alter, or replace the submitted QASP with the Government's own plan.

Attachment 1 Government Equipment

MCAGCC TWENTYNINE PALMS VOICE MAINTENANCE REQUIREMENTS

ITEM END OFFICE SWITCHING TYPES QTY

CM6 Avaya CM6 active on site.

G650 Avaya Gateways active on site.

G450 Avaya Gateways active on site.

S8800 Avaya Geo Survivable Servers

S8300 Avaya Survivable Remote Servers

SYSTEM SIZE

Trunk Ports

Total number of switch trunk ports. Total should be inclusive of all switches, remotes, inter- switch trunks and service (i.e. circuit) circuits. (Total should include total individual circuits not T1s).

Line Ports

Total number of equipped switch line ports. Total should be inclusive of all switches and remotes.

Total is a combination of VOIP, digital, analog and ISDN switch ports.

SYSTEM INFORMATION

8 Switch type CM6 - JITC 6.3.111 1 9 Site Name MCAGCC TWENTYNINE PALMS

PERIPHERAL EQUIPMENT INTERFACED TO THE AVAYA CM6

Callware Callegra Version 6.15a – JITC w/ Audio Codes Mediant 800 (Qty 3)

Voice Mail Users If voice mail is installed, Enter total of Voice mail users to date

Compunetix Conf S/W Ver. 3.0.1 – 4 T-1’s from Avaya to Compunetix

Secure Logix Ent.

Telephony Mgmt. voice firewall

S/W Ver. - 6.3.0 Build 38

14 Ventraq NetPlus S/W Ver. - 6.3 0

15 Brocade MLXe-8 1

16 Brocade ICX6450 S/W Ver. 8.0.01aT311 15

17 ION SA5630 Priism S/W Ver. 6.1.18 1

Symmetricom NTP

Server S250i Rel 1.3

M6739922Q0030

CLAUSES INCORPORATED BY FULL TEXT

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

www.acquisition.gov

(End of provision)

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

www.acquisition.gov

(End of clause)

CLAUSES INCORPORATED BY REFERENCE

52.203-12 Limitation On Payments To Influence Certain Federal

Transactions

JUN 2020

52.204-7 System for Award Management OCT 2018 52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-13 System for Award Management Maintenance OCT 2018 52.204-16 Commercial and Government Entity Code Reporting AUG 2020 52.204-18 Commercial and Government Entity Code Maintenance AUG 2020 52.204-22 Alternative Line Item Proposal JAN 2017 52.212-4 Contract Terms and Conditions--Commercial Products and

Commercial Services

NOV 2021

52.228-5 Insurance - Work On A Government Installation JAN 1997 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

NOV 2021

52.237-2 Protection Of Government Buildings, Equipment, And Vegetation

APR 1984

252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

http://www.acquisition.gov/ http://www.acquisition.gov/

252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

DEC 2019

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

MAY 2016

252.204-7017 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services -- Representation

MAY 2021

252.204-7018 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services

JAN 2021

252.204-7020 NIST SP 800-171 DoD Assessment Requirements MAR 2022 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.223-7006 Prohibition On Storage, Treatment, and Disposal of Toxic or Hazardous Materials

SEP 2014

252.225-7048 Export-Controlled Items JUN 2013 252.226-7001 Utilization of Indian Organizations and Indian-Owned

Economic Enterprises, and Native Hawaiian Small Business Concerns

APR 2019

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.232-7017 Accelerating Payments to Small Business Subcontractors--

Prohibition on Fees and Consideration

APR 2020

252.237-7010 Prohibition on Interrogation of Detainees by Contractor Personnel

JUN 2013

252.243-7001 Pricing Of Contract Modifications DEC 1991 252.244-7000 Subcontracts for Commercial Items JAN 2021 252.247-7023 Transportation of Supplies by Sea FEB 2019

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services-- Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products and Commercial Services. The Offeror shall not complete the representation in paragraph (d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the provision at 52.204-26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.

(a) Definitions. As used in this provision-

Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements, reasonable inquiry, roaming, and substantial or essential component have the meanings provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract or extending or renewing a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services."

(d) Representations. The Offeror represents that--

(1) It [ ___ ] will, [ ___ ] will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section; and

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that--

It [ ___ ] does, [ ___ ] does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services. The Offeror shall provide the additional disclosure information required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.

(e) Disclosures.

(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the Product Service Code (PSC) of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(2) Disclosure for the representation in paragraph (d)(2) of this provision. If the Offeror has responded "does" in the representation in paragraph (d)(2) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the PSC of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2021)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code(s) and small business size standard(s) for this acquisition appear elsewhere in the solicitation. However, the small business size standard for a concern that submits an offer, other than on a construction or service acquisition, but proposes to furnish an end item that it did not itself manufacture, process, or produce is 500 employees if the acquisition--

(1) Is set aside for small business and has a value above the simplified acquisition threshold;

(2) Uses the HUBZone price evaluation preference regardless of dollar value, unless the offeror waives the price evaluation preference; or

(3) Is an 8(a), HUBZone, service-disabled veteran-owned, economically disadvantaged women-owned, or women-owned small business set-aside or sole-source award regardless of dollar value.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at Federal Acquisition Regulation (FAR) 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with FAR subpart 4.10), or alternative commercial products or commercial services for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation.

(1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained for a fee by submitting a request to--GSA Federal Supply Service Specifications Section, Suite 8100, 470 East L'Enfant Plaza, SW, Washington, DC 20407, Telephone (202) 619-8925, Facsimile (202) 619-8978.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a single copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained free of charge by submitting a request to the addressee in paragraph (i)(1)(i) of this provision.

Additional copies will be issued for a fee.

(2) Most unclassified Defense specifications and standards may be downloaded from the following ASSIST websites:

(i) ASSIST (https://assist.dla.mil/online/start/).

(ii) Quick Search (http://quicksearch.dla.mil/).

(3) Documents not available from ASSIST may be ordered from the Department of Defense Single Stock Point (DoDSSP) by--

(i) Using the ASSIST Shopping Wizard (https://assist.dla.mil/wizard/index.cfm);

(ii) Phoning the DoDSSP Customer Service Desk (215) 697-2179, Mon-Fri, 0730 to 1600 EST; or

(iii) Ordering from DoDSSP, Building 4, Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5094, Telephone

(215) 697-2667/2179, Facsimile (215) 697-1462.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers that exceed the micro-purchase threshold, and offers at or below the micro-purchase threshold if the solicitation requires the Contractor to be registered in the System for Award Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "Unique Entity Identifier" followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see FAR subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

https://assist.dla.mil/online/start/ http://quicksearch.dla.mil/ https://assist.dla.mil/wizard/index.cfm http://www.sam.gov/

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

52.212-1 ADDENDUM

INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS—ADDENDUM

Offers shall be complete, and be organized into the following parts: Volume I – Price Proposal and Volume II – Technical Proposal. Offers shall include a Cover Sheet and, if applicable, Teaming Arrangement/Joint Venture Documentation.

At a minimum, offers must include the following to be eligible for award:

1. Cover Sheet with the…