M6700422Q1007 Amendment 002.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to update the Performance Work Statement (PWS) to remove section 7.2 and incorporate other changes to the PWS. Additions are indicated by green text and deletions are indicated by red strikethroughs. As a result of the PWS update, the solicitation due date is extended to 16 June 2022, 4PM EST.

All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 22

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Jun-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M6700422Q1007

X 9B. DATED (SEE ITEM 11)

27-May-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Jun-2022

CODE

BLOUNT ISLAND COMMAND

5880 CHANNEL VIEW BLVD.

JACKSONVILLE FL 32226

M67004 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

M6700422Q1007

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 13-Jun-2022 04:00 PM to 16-Jun-2022 04:00 PM.

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS)

Telephone Switch Maintenance Support Services

Marine Corps Support Facility Blount Island

Part 1

General Information

1. GENERAL.

1.1 Description of Services/Introduction. The contractor shall provide telephone switch maintenance support services for Marine Corp Support Facility Blount Island (MCSF-BI). MCSF-BI S-6 provides critical voice and data communications to the installation and requires technical assistance and maintenance support to provide reliable service. The purpose of this contract is to provide S-6, MCSF-BI with Technical Assistance Service

(TAS), Extended Technical Assistance Services (ETAS), Return & Repair Replacement Service, and on site

Diagnostics Service for Avaya. Return and repair replacement services is required for and other ancillary equipment located aboard MCSF-BI.

1.2 Background. The S-6’s responsibilities include the operational programming of a Government-owned telephone switch, network cabling and inside/outside cable plant. It is essential that all infrastructure is covered under a maintenance contract to maintain the telephone switch network and all equipment listed in section 1.4 of this

Performance Work Statement (PWS).

1.3 Scope. This PWS establishes and defines the requirements for the contractor to provide technical support and on-site maintenance support repair/return of parts and on-site maintenance support as required for the Base

Telephony Network for MCSF-BI. Specifics for each line item are included below. This will be a Firm Fixed

Price (FFP) contract.

1.4 Technical Requirements.

1.4.1 This support agreement shall include the service requirements of Technical Assistance Service

(TAS), Extended Technical Assistance Services (ETAS), Return & Repair Replacement, and

Remote Diagnostics, based on the Avaya CM8 remotes having 900+ active ports, one (1) CAIRS ticket management system, one (1) Callware Voicemail system, (1) Forum Consortium III

Conferencing Bridge and Networking supported SecureLogix. Return & Repair Replacement is required for one (1) CAIRS ticket management system, one (1) Callware Voicemail system, (1)

Forum Consortium III Conferencing Bridge and Networking supported SecureLogix.

1.4.2 The support agreement package shall consist of core Avaya TAS/ETAS support on a 24/7 basis for the term of the contract for sold to# 0003010528. This core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCSF-BI Avaya CM8, remotes, voicemail system, GPS, Conference Bridge and ticketing system. The Contractor, as the prime Contractor, must be an Authorized Reseller in good standing with each of the following companies: Avaya, CAIRS, SecureLogix Corporation, Forum Communications International, and Callware Technologies. The contractor shall remain an Authorized Reseller in good standing with the companies listed above through the period of performance set forth in the contract, inclusive of the option years if the Government chooses to exercise the option(s).

1.4.3 The contractor shall provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, services shall include testing, diagnostic fault isolation, problem resolution, and system restoration from the Avaya TAS facilities for the Avaya and CM8 switching system.

Remote support is by telephonic assistance only.

1.4.4 There are no remote terminals. All remote services will be conducted via telephone or email.

Emergency TAS shall be available 24 hours a day, seven days a week. For those customers requiring non-service threatening support, routine TAS shall be available from 7:00 a.m. to 4:00 p.m. EST, Monday through Friday.

1.4.5 In addition to core TAS/ETAS coverage, the support agreement shall allow for Repair and

Replacement (R&R) hardware. Typical turn-around time for R&R service shall be 20 business days or less. During emergency situations, necessary replacements shall be shipped within 24 hours. Coverage shall include all CM8 equipment, and voice mail components.

1.5 Depot Level Support.

1.5.1 Repair and Return of Failed Items. The contractor shall utilize Avaya services to support CM8 telecommunication systems and components listed in Part 7 of this PWS. The contractor shall utilize the listed equipment manufacturers in support of the non-Avaya listed equipment in Part 7.

The contractor shall closely monitor all vendors to ensure that quality standards are being observed;

thereby providing a well-coordinated effort to ensure highly responsive Depot Level Support for all items and support equipment that comprise the telephone switch system installed at MCSF-BI.

1.5.2 Depot Center Operations. The contractor shall utilize Avaya’s dedicated full-time facilities for

Depot Level Support including the repair of all Avaya equipment listed in Part 7. The contractor shall utilize the original equipment manufacturers for hardware and the listed vendors for software for the non-Avaya equipment listed in Part 7. This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. The depot centers shall be fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

1.5.3 Emergency Requests. To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 24 hours a day, seven days per week, 365 days per year for the MCSF-BI CM8 system. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. The Contracting Officer

Representative (COR) is the point of contact that has been authorized by the Government to request this emergency service. The information for the COR is listed in section 1.7.12 of this PWS.

1.5.4 Remote Diagnostics. There are no remote diagnostic services for Avaya CM8 switch systems. All services will be done on site or by telephone services. The contractor shall provide MCSF-BI with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

1.5.5 Scope of Remote Diagnostic Services. Remote diagnostic services shall be available for use during emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem. Emergencies shall be handled immediately. With non-emergencies, the site shall be called back to work the problem with the ETAS engineer. The contractor shall immediately investigate and resolve emergency situations that occur in the operation and maintenance of the switch systems and continue to work every such situation remotely until the problem is corrected and service is restored.

1.5.6 Remote Diagnostic Service Centers. The Remote Diagnostic Service Centers for Avaya switches and switch system peripherals shall be available 24 hours a day, seven days per week, 365 days per year for the duration of the contract.

1.5.7 On Site Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. On-site response time will need to be within 24hrs of notification. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCSF-BI sites covered under this support agreement.

1.5.8 Contractor Responsibilities. The Contractor shall provide shipping as required. The

Government will not pay any travel or shipping expenses outside of the firm fixed-priced amount. The contractor is responsible for all reinstatement fees as needed to Avaya, CAIRS, Securelogix Corporation, Forum Communications International and Callware Technologies.

The Contractor, as the prime Contractor, must be an Authorized Reseller in good standing with each of the following companies: Avaya, CAIRS, SecureLogix Corporation, Forum

International Communication and Callware Technologies.

1.6 Period of Performance. The period of performance is a 12-month base period and four, twelve-month option periods. The period of performance reads as follows:

Periods of Performance

Base Period 22 June 2022 – 21 June 2023

Option Period One 22 June 2023 – 21 June 2024

Option Period Two 22 June 2024 – 21 June 2025

Option Period Three 22 June 2025 – 21 June 2026

Option Period Four 22 June 2026 – 21 June 2027

1.7 General Information.

1.7.1 Quality Control. The contractor will coordinate with the Government to ensure and maintain an effective quality control program to ensure services are performed in accordance with commercial and Government industry standards. The contractor will assist with the development and implementation procedures to identify, prevent, and ensure non-recurrence of defective services.

1.7.2 Recognized Holidays.

New Year’s Day Labor Day

Birthday of Martin Luther King Jr. Columbus Day

Washington’s Birthday Veterans Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.7.3 Hours of Operation. The contractor is responsible for conducting business, between the hours of

0630 - 1800 Monday thru Friday, except Federal holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm-fixed-price (FFP) contracts, the contractor will not be reimbursed when the Government facility is closed for the above reasons. The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks, as defined within this PWS, when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.4 Place of Performance. The location of the work to be performed under this contract is at Marine

Corps Support Facility Blount Island, (MCSF-BI) Jacksonville, FL.

1.7.5 Type of Contract. The Government will award a FFP Contract.

1.7.6 Personnel and Information Security requirements.

1.7.6.1 Governing Security Directives and Policies. The contractor shall comply with DoD

Directive 5220.22-M (National Industrial Security Program Operating Manual

(NISPOM)), SECNAV M-5510.36 (Department of the Navy Information Security

Program), SECNAVINST 5510.30C (Department of the Navy Personnel Security

Program), MCO 5510.18B (United States Marine Corps Information and Personnel

Security Program), and adhere to all Blount Island Command and Marine Corps Support

Facility - Blount Island security instructions, orders, policies, and directives.

1.7.6.2 Security Clearances. This contract does not require the contractor to possess a Secret

Facility Security Clearance.

1.7.6.3 Security Clearance and Access. In order to be eligible to provide support to classified programs, the contractor (to include team members and sub-contractors) shall be registered in the System for Award Management (SAM) database with an active contractor and

Government Entity (CAGE) Code or North Atlantic Treaty Organization (NATO) CAGE.

1.7.6.4 The contractor shall immediately remove any employee that endangers national security.

Report violations of security requirements to the BICmd Security Manager to allow dual reporting to the appropriate consolidated adjudication facility (CAF).

1.7.6.5 Blount Island Command Personnel and Information Security Points of Contact:

Lyle Layher

Security Manager

Bldg. 100, Room 240

Commercial: 904-696-4749

Email: lyle.layher@usmc.mil

Derrick Williams

Assistant Security Manager

Bldg. 100, Room 232A

Commercial: 904-696-5056

Email: derrick.williams2@usmc.mil

1.7.6.6 The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7.6.7 Contractor/Subcontractor Access to MCSF-BI. In order to gain access to the installation, the contractor will comply with requirements outlined in CMDO 5560.1, Entry Control

Procedures for MCSF-BI badges and vehicle registration. The contractor shall immediately remove any employee that endangers national security.

1.7.6.8 CONUS Anti-Terrorism (AT) Considerations. The contractor shall comply with monthly

Random Anti-Terrorism Measures (RAM), as directed by CMDO 3302.1, Marine Corps

Support Facility Blount Island Mission Assurance Plan. These RAM, at a minimum, will consist of the random implementation of higher Force Protection Condition (FPCON) measures in consideration of the local terrorist capabilities. Random use of other physical security measures will be used to supplement FPCON measures.

1.7.6.9 FPCON describes the progressive level of countermeasures in response to a terrorist threat to U.S. military facilities and personnel. FPCON measures are used to deter terrorist attacks on DoD facilities and personnel by:

1) Varying routines.

2) Being sensitive to changes in the security atmosphere around DoD facilities and personnel.

The five FPCON levels are defined as follows:

Normal: This condition applies when a general global threat of possible terrorist activity exist and warrants a routine security posture.

Alpha: This condition applies when a general threat of possible terrorist activity against personnel and facilities, the nature, and extent of which are unpredictable.

Bravo: This condition applies when an increased and more predictable threat of terrorist activity exists.

Charlie: This condition applies when an incident occurs or intelligence is received indicating some form of terrorist action or targeting against personnel or facilities is likely.

Delta: This condition applies in the immediate area where a terrorist attack has occurred or when intelligence has been received that a terrorist action against a specific location or person is imminent.

1.7.6.10 Personnel may be asked to leave the base or not be allowed to enter the base when in elevated FPCONs.

1.7.6.10.1 During increased FPCONs, the contractor and its equipment are subject to search via scheduled spot check or RAMs, at any time. Spot checks may also be conducted as RAMs.

1.7.6.10.2 During FPCONs Normal and Alpha, personnel without base issued passes or credentials must be sponsored onto the installation.

1.7.6.10.3 During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

During Higher FPCONs (Charlie and Delta) the government will curtail non-essential operations/functions; access by Non-Essential contractors will be suspended at the direction of the Installation Commander.

1.7.7 Anti-Terrorism (AT) Training. Anti-Terrorism Level I training is required by all personnel working aboard MCSF-BI. The Anti-Terrorism Officer (ATO) monitors this annual requirement.

Training will be accessed on MarineNet or TWMS at: https://www.marinenet.usmc.mil or https://www.twms.navy.mil.

https://www.marinenet.usmc.mil/ https://www.twms.navy.mil/

Upon completion of the training, the individual will print and maintain a copy of his/her certificate.

If the individual participates in a Temporary Additional Duty (TAD) overseas, he/she must have current AT Level I certification. Additionally, personnel going overseas on TAD are required to receive a travel advisory briefing provided by the ATO.

1.7.8 Operations Security Program (OPSEC). All communications with DoD organizations are subject to

OPSEC review. Contractor personnel shall be aware that computer and telecommunication networks are continually subject to intercept by unfriendly intelligence organizations. The DoD has authorized the military departments to conduct OPSEC monitoring and recording of emails/telephone calls originating from, or terminating at, DoD organizations. Therefore, contractor personnel are advised that any time they send an email/place a call to, or receive an email/call from, a USMC organization, they are subject to OPSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with official DoD information. There are no known organizational conflicts of interest. The resultant contractor employees will be required to complete a DD 254 and sign a non-disclosure statement before beginning work as there may be access to classified or sensitive information.

1.7.9 Physical Security. The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.7.10 Special Qualifications.

1.7.10.1 The Contractor, as the prime Contractor, must be an Authorized Reseller in good standing and provide proof of status from each of the following companies: Avaya, CAIRS, SecureLogix Corporation, Forum Communications International and Callware

Technologies.

1.7.10.2 The contractor shall assess the test procedures and data for systems, which test the total system to ensure satisfaction of all functional and technical requirements, and associated reports. Analyze configuration management plans, and other materials relative to the application, use, and performance of the systems to include hardware and software.

1.7.10.3 The contractor shall be required to review technical documentation and Standard

Operating Procedures (SOP) for all applications and hardware referenced in this PWS, to ensure compliance with applicable DOD and U.S. Marine Corps Telephone policies.

1.7.11 Travel. No OCONUS travel shall be required to support the requirements of this contract.

1.7.12 Contracting Officer Representative (COR). The COR is Charles Stichberry. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

1) Assure that the contractor performs the technical requirements of the contract.

2) Perform inspections necessary in connection with contract performance.

3) Maintain written and oral communications with the contractor concerning technical aspects of the contract.

4) Issue written interpretations of technical requirements, including Government drawings, designs and specifications.

5) Monitor the contractor's performance and notify both the Contracting Officer and contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, in particular with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.7.13 Identification of Contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties, are required to identify themselves to avoid creating an impression with the public that they are Government officials. Contractor must also ensure that all documents or reports produced are suitably marked as contractor products, or that contractor participation is appropriately disclosed. All contractor personnel working at Blount Island will be required to obtain and wear badges in the performance of this service.

1.7.14 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or, perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI), as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI, and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer, and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided, or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.8 Work Performed on Marine Corps Installations. The contractor, as a resident of the facility, shall adhere to all rules, orders, regulations, and procedures applicable to residents of the Marine Corps installations where work is to be performed. The following are (although not an all-inclusive list) a listing of the relevant safety guidance that must be adhered to, as applicable, during the performance of the work:

EM 385-1-1, U.S. Army Corps of Engineers Safety and Health Requirements Manual

OPNAVINST 5100.23 (series) Navy Occupational Safety and Health Program Manual

MCO 5100.29 (series) Marine Corps Safety Program

MCO 5100.8, Marine Corps Occupational Safety and Health (OSH) Policy

NAVMC DIR 5100.8, MARCOR OSH Program Manual

Additional safety guidance that must be adhered to during the performance of the contract will be provided to the contractor by modification to the contract.

1.9 Accident/Injury Reporting. Accidents or injuries related to the contractor’s work place, or a contract work activity where a person requires treatment from a medical practitioner, are reportable to the Contracting Officer.

The contractor shall report all accidents and/or injuries that occur during the performance of this contract within eight (8) hours of the occurrence, in accordance with CMDO 5100-2D, Standard Operating Procedures for

Implementing, Managing, and Enforcing the Command Safety Program. The contractor shall submit written notification via electronic mail, coupled with telephonic notification, to the Contracting Officer and all authorized representatives of the contract, (e.g. Contracting Officer Representative, Contracting Officer

Technical Representative, or Quality Assurance Representative). The Contracting Officer or designated representative under the contract shall notify the Installation Safety Official within four (4) hours of the accident/injury notification. The Installation Safety Official is Mr. Jeff Churchill and he may be contacted by email at jeff.churchill@bic.usmc.mil or by telephone at (904) 696-5623.

1.10 Service Contract Reporting (SCR): Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required SCR data fields using the SCR section of the System for Award Management

(SAM) at following web address: https://sam.gov/SAM/.

https://sam.gov/SAM/

Part 2

Definitions and Acronyms

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the

Government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 Quality Control. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.2 Acronyms: The following are acronyms used in this PWS:

AT Anti-Terrorism

BIC Blount Island Command

CMDO Command Order

COR Contracting Officer Representative

DOD Department of Defense

FAR Federal Acquisition Regulation

FPCON Force Protection Condition

IT Information Technology

MCSF-BI Marine Corps Support Facility Blount Island

NISPOM National Industrial Security Program Operating Manual

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

PRS Performance Requirements Summary

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

RAM Random Anti-Terrorism Measures

SAM System for Award Management

SECNAV Secretary of the Navy

SECNAVINST Secretary of the Navy Instruction

SOP Standard Operating Procedures

Part 3

Government Furnished Property, Equipment and Services

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will not provide services to the contractor.

3.2 Information: Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each request. All information received remains the property of the United States Government. The Contractor may be in contact with data subject to the Privacy Act (Title

5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/ information.

3.3 Facilities: There is no requirement for Government Furnished Facilities. If vendor provides “on-site” support, access will be granted as required.

3.4 Utilities: While performing services aboard MCSF-BI all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount, proper waste disposable and recycling.

3.5 Equipment: The contractor will have access to lighting and sound.

3.6 Materials: The Government will provide Standard Operating Procedures and Policies and Command Orders

(CMDO).

Part 4

Contractor Furnished Items and Services

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall furnish all supplies and services required to perform work under this contract that are not listed under Section 1.4 and 1.5 of this PWS.

4.2 Secret Facility Clearance: The contractor is not required to possess a Secret Security Clearance from the

Defense Security Service.

4.3 Materials: The contractor shall furnish materials and supplies necessary to meet the requirements under this

PWS. Refer to Section 1.4. and 1.5 of this PWS.

4.4 Equipment: The contractor is not required to furnish equipment under this contract.

4.5 Technical Data: This requirement does not include the acquisition of technical data as defined under FAR

2.101.

Part 5

Applicable Publications

5. APPLICABLE PUBLICATIONS

5.1 The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

5220.22-M National Industrial Security Program Operating Manual (NISPOM)

SECNAV M-5510.36 Department of the Navy Information Security Program

SECNAVINST 5510.30C Department of the Navy Personnel Security Program

MCO 5510.18B United States Marine Corps Information and Personnel Security Program

CMDO 5560.1 Entry Control Procedures for MCSF-BI badges and vehicle registration

CMDO 3302.1 Marine Corps Support Facility Blount Island Mission Assurance Plan

EM 385-1-1, U.S. Army Corps of Engineers Safety and Health Requirements Manual

OPNAVINST 5100.23 (series) Navy Occupational Safety and Health Program Manual

MCO 5100.29 (series) Marine Corps Safety Program

MCO 5100.8, Marine Corps Occupational Safety and Health (OSH) Policy

NAVMC DIR 5100.8, MARCOR OSH Program Manual

Part 6

Attachment/Technical Exhibit Listing

6. ATTACHMENT/TECHNICAL EXHIBIT LIST:

6.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary (PRS)

Task Performance

Objectives

Performance Standard

Acceptable

Quality Level

(AQL)

Method of

Surveillance

Remedy

Ratings

PWS Section 1.4.3

The contractor shall provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, services shall include testing, diagnostic fault isolation, problem resolution, and system restoration from the Avaya TAS facilities for the Avaya and CM8 switching system. Remote support is by telephonic assistance only.

Acceptable performance provided during

90% of services.

Direct Observation Contractor shall provide a corrective action plan to the COR

IAW the Government provided timeline in the Contract

Discrepancy Report

(CDR)/Performance

Assessment Report

(PAR). Re-perform tasks to the

Government’s AQL.

Re-performance or resubmission does not change the original non-compliant determination

Quarterly

Quarterly

Excellent

• Three months compliant without non-conformance

Satisfactory

• Two or less non-conformance with acceptable remedy

Unsatisfactory

• Three or more non-conformance regardless of remedy and two or less non-conformance with unacceptable remedy

Annual

Total twelve (12) month period

Excellent

• Zero non-conformance

Satisfactory

• All non-conformances with acceptable remedies

Unsatisfactory

• Unacceptable remedies

PWS Section 1.4.4

There are no remote terminals. All remote services will be conducted via telephone or email. Emergency TAS shall be available 24 hours a day, seven days a week. For those customers requiring non-service

Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3 threatening support, routine TAS shall be available from 7:00 a.m. to

4:00 p.m. EST, Monday through

Friday.

PWS Section 1.4.5

In addition to core TAS/ETAS coverage, the support agreement shall allow for Repair and Replacement

(R&R) hardware. Typical turn-around time for R&R service shall be

20 business days or less. During emergency situations, necessary replacements shall be shipped within

24 hours. Coverage shall include all

CM8 equipment, and voice mail components.

PWS Section 1.5.1

Repair and Return of Failed Items.

The contractor shall utilize Avaya services to support CM8 telecommunication systems and components listed in Part 7 of this

PWS. The contractor shall utilize the listed equipment manufacturers in support of the non-Avaya listed equipment in Part 7. The contractor shall closely monitor all vendors to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Depot Level

Support for all items and support equipment that comprise the telephone switch system installed at

MCSF-BI.

Callware Technologies.

PWS Section 1.5.2

Depot Center Operations. The contractor shall utilize Avaya’s dedicated full-time facilities for

Depot Level Support including the repair of all Avaya equipment listed in Part 7. The contractor shall utilize the original equipment manufacturers for hardware and the listed vendors for software for the non-Avaya equipment listed in Part 7. This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. The depot centers shall be fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3

PWS Section 1.5.3 Emergency Requests. To meet the

Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available

24 hours a day, seven days per week, 365 days per year for the MCSF-BI

CM8 system. An emergency is defined as a critical system service outage which significantly impacts customer operations. The

Government is responsible for making the final determination of an emergency. The Contracting Officer

Representative (COR) is the point of contact that has been authorized by the Government to request this emergency service. The information for the COR is listed in section 1.7.12 of this PWS.

PWS Section 1.5.4 Remote Diagnostics. There are no remote diagnostic services for Avaya

CM8 switch systems. All services will be done on site or by telephone services. The contractor shall provide

MCSF-BI with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3

PWS Section 1.5.5 Scope of Remote Diagnostic

Services. Remote diagnostic services shall be available for use during emergency situations when all other

Government, third-party, and/or on-site contractor support have failed to correct a problem. Emergencies shall be handled immediately. With non-emergencies, the site shall be called back to work the problem with the

ETAS engineer. The contractor shall immediately investigate and resolve emergency situations that occur in the operation and maintenance of the switch systems and continue to work every such situation remotely until the problem is corrected and service is restored.

Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3 Refer to 1.4.3

PWS Section 1.5.6 Remote Diagnostic Service Centers.

The Remote Diagnostic Service

Centers for Avaya switches and switch system peripherals shall be available 24 hours a day, seven days per week, 365 days per year for the duration of the contract.

PWS Section 1.5.7 On Site Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. On-site response time will need to be within 24hrs of notification. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCSF-BI sites covered under this support agreement.

Contract Clause

52.222-50

Combating

Trafficking in

Persons

Trafficking in Persons Validate the contractor, has: conducted training or kept records with employee signatures, as understanding of the

U.S. Government’s zero tolerance policy; a documented list of what the contractor cites as appropriate actions to violations; documented the number of violations (if any) and documented actions taken.

Acceptable performance has been met by

100% compliance required due to

U.S.

Government zero tolerance policy.

Periodic Inspection Remedies stated in

Clause 52.222-50

Satisfactory=

Meets Standard

Unsatisfactory=

Fails to Meet

Standard

Part 7

Equipment Lists

7. EQUIPMENT LISTS.

7.1. Non-Avaya Equipment.

Non-Avaya Equipment

Line Equipment Model/Part No. Serial No. Software Location

0001 Dell R230 RAE Server Dell R230 BTJ7GK2 N/A BLDG 100

0002 Dell R440 CAIRS Dell R440 CP07FF3 CAIRS BLDG 100

0003 Dell R340 Consortium Bridge Dell R340 21D6853 Forum Consortium BLDG 100

0004 Microsemi GFE SAASM GB-GRAM GPS Receiver, L1/L2 Antenna 652-HAE-GBGRAM-700 1635T69535 N/A BLDG 100

0005 56 Port Rear Cross Connect DSX Panel 19" Mount 010-2156-0103 N/A N/A BLDG 100

0006 Netgear NAS RN2120V2 3SJF72EU0001D N/A BLDG 100

0007 Trippelite KVM Console 8 port B020-008-17 2647AAPCB88F000324 N/A BLDG 100

0008 Securelogix Server Virtual N/A SecureLogix BLDG 100

0009 Securelogix Server Virtual N/A SecureLogix BLDG 100

0010 Securelogix Chassis CAG 1NGR6 3200A-R-203489 SecureLogix BLDG 100

0011 EMT Controller Card 8540 ETM-CTRL-MOD-8540 8540A003551 SecureLogix BLDG 100

0012 EMT Controller Card 8540 ETM-CTRL-MOD-8540 8540A003432 SecureLogix BLDG 100

0013 Dell Latitude E5580 Laptop Dell e5580 5HDHWD2 N/A BLDG 100

0014 Dell Latitude E5580 Laptop Dell e5580 2JBHWD2 N/A BLDG 100

0015 Dell Latitude 3560 Laptop 3753837470 1Q2XRJ2 N/A BLDG 100

0016 Dell R320 Callware server w/ Intel multi-core Xeon processor Virtual N/A Callware BLDG 100

7.2. Avaya Equipment.

Avaya Equipment

Line Equipment Model/Part No. Serial No. Location

0001 Avaya CM7 R630 Server CM8 383531 17AN15200077 BLDG 100

0002 Avaya CM7 R630 Server CM8 383531 17AN15200078 BLDG 100

0003 Avaya G650 Media Gateway 700394950 6163950421 BLDG 100

0004 655A Power Supply 7004061350 06R4090002385 BLDG 100

0005 TN2312BP IP Server Interface 700260359 05J213702324 BLDG 100

0006 TN771DP Maintenance Test Card 700463482 12TL17300109 BLDG 100

0007 TN464GP DS1/Pri Interface Card 700339153 03J208732021 BLDG 100

0008 TN2501AP Announcement Card 108772583 71621100300 BLDG 100

0009 TN793B 24 Port Analog Phone Card 108551755 03J206703079 BLDG 100

0010 TN224CP 24 Port Digital Circuit Pk 700059652 02J203702945 BLDG 100

0011 TN793CP 24 Port Analog Circuit Pk 700463524 61645600709 BLDG 100

0012 TN2224 24 Port Digital Circuit Pk 107582728 97DR12266200 BLDG 100

0013 TN2224 24 Port Digital Circuit Pk 107582728 98DR08129755 BLDG 100

0014 TN2224B 24 Port Digital Circuit Pk 108276148 99DR16362141 BLDG 100

0015 TN2224CP 24 Port Digital Circuit Pk 700463524 05J218704055 BLDG 100

0016 TN2224CP 24 Port Digital Circuit Pk 700463524 05J251427527 BLDG 100

0017 TN2224B 24 Port Digital Circuit Pk 108276148 99SP69929560 BLDG 100

0018 TN464 DS1 Interface MODULE 7003947940 15TL24300034 BLDG 100

0019 655A Power Supply 7004061350 14DT51467126 BLDG 100

0020 Avaya G650 Media Gateway 700394950 6163950416 BLDG 100

0021 655A Power Supply 7004061350 06R407000020 BLDG 100

0022 TN464 DS1 Interface MODULE 7003947940 15TL24300087 BLDG 100

0023 TN2224B 24 Port Digital Circuit Pk 108276148 99SP69927846 BLDG 100

0024 TN2224B 24 Port Digital Circuit Pk 108276148 98DR06129824 BLDG 100

0025 TN2224B 24 Port Digital Circuit Pk 108276148 00DR09134829 BLDG 100

0026 TN2224B 24 Port Digital Circuit Pk 108276148 99DR01138949 BLDG 100

0027 TN2224 24 Port Digital Circuit Pk 107582728 98DR08134999 BLDG 100

0028 TN2224B 24 Port Digital Circuit Pk 108276148 99SP22859069 BLDG 100

0029 TN793CP 24 Port Analog Circuit Pk 700463524 10WZ42505073 BLDG 100

0030 TN556D ISDN-BRI 4- Wire S/T-NT Interface 12 Ports TN556D 00DR11128978 BLDG 100

0031 TN2224B 24 Port Digital Circuit Pk 108276148 99SP63916943 BLDG 100

0032 TN2224 24 Port Digital Circuit Pk 107582728 98DR08158475 BLDG 100

0033 TN744D Call Class TN444D 99DR10305009 BLDG 100

0034 TN2302AP IP Media Processor 108774696 71608002024 BLDG 100

0035 TN799DP C-Lan Control Card 700463458 81640502508 BLDG 100

0036 655A Power Supply 7004061350 05R408001438 BLDG 100

0037 Avaya G650 Media Gateway 700394950 6163950415 BLDG 100

0038 655A Power Supply 7004061350 06R409002455 BLDG 100

0039 TN2312BP IP Server Interface 700260359 05J212706364 BLDG 100

0040 TN793B 24 Port Analog Phone Card 108551755 00DR10135202 BLDG 100

0041 TN2224B 24 Port Digital Circuit Pk 108276148 01DR02132167 BLDG 100

0042 TN464F DSI/ISDN PRI Interface 107214702 99DR10129919 BLDG 100

0043 TN748B Analog Line Module T117694 No Ser BLDG 100

0044 TN2224CP 24 Port Digital Circuit Pk 700463524 02J206711184 BLDG 100

0045 TN464 DS1 Interface MODULE 7003947940 15TL24300085 BLDG 100

0046 TN2224 24 Port Digital Station Circuit Card 107582728 98DR11127685 BLDG 100

0047 TN2224B 24 Port Digital Circuit Pk 108276148 99SP22874004 BLDG 100

0048 TN556D ISDN-BRI 4- Wire S/T-NT Interface 12 Ports TN556D 99DR08140807 BLDG 100

0049 TN464 DS1 Interface MODULE 7003947940 15TL24300021 BLDG 100

0050 TN464F DSI/ISDN PRI Interface 107214702 99DR10129546 BLDG 100

0051 TN2224B 24 Port Digital Circuit Pk 108276148 00F809113164 BLDG 100

0052 TN2224B 24 Port Digital Circuit Pk 108276148 99SP60911839 BLDG 100

0053 655A Power Supply 7004061350 05R411002262 BLDG 100

0054 Avaya G430 Media Gateway 700476393 17R002400061 BLDG 100

0055 MM710 T1/E1 700439250 17R002400030 BLDG 100

0056 MM710 T1/E1 700439250 17R002400050 BLDG 100

0057 MM710 T1/E1 700439250 17R002400061 BLDG 100

0058 G450 Analog Voice Gateway 700506955 17R005481064 BLDG 110

0059 G450 Power Supply 700507394 16BE47200211 BLDG 110

0060 G450 Power Supply 700507394 16BE43600160 BLDG 110

0061 G450 Mother Board 700506985 17R005480955 BLDG 110

0062 MM717 Digital Card 700394711 16R036600098 BLDG 110

0063 MM716 Analog Card 700394703 12TL02100001 BLDG 110

0064 G450 Analog Voice Gateway 700506955 12IS06443696 BLDG 120

0065 G450 Power Supply 700507394 11DT23480404 BLDG 120

0066 G450 Power Supply 700507394 10DT45458655 BLDG 120

0067 G450 Mother Board 700506985 12IS05443814 BLDG 120

0068 MM717 Digital Card 700394711 16R036600107 BLDG 120

0069 MM717 Digital Card 700394711 81637203841 BLDG 120

0070 MM716 Analog Card 700394703 12TL02100113 BLDG 120

0071 MM717 Digital Card 700394711 13TG35223638 BLDG 120

0072 G450 Analog Voice Gateway 700506955 17R005481243 BLDG 200

0073 G450 Power Supply 700507394 16BE47200154 BLDG 200

0074 G450 Power Supply 700507394 16BE43600093 BLDG 200

0075 G450 Mother Board 700506985 17R006480933 BLDG 200

0076 MM717 Digital Card 700394711 51642501023 BLDG 200

0077 MM717 Digital Card 700394711 12TL27100170 BLDG 200

0078 MM716 Analog Card 700394703 71608600522 BLDG 200

0079 MM716 Analog Card 700394703 61615301144 BLDG 200

0080 MM716 Analog Card 700394703 81621200159 BLDG 200

0081 MM717 Digital Card 700394711 81637203807 BLDG 200

0082 Avaya G650 Media Gateway 700394950 71619001543 BLDG 350

0083 655A Power Supply 7004061350 10DT01601946 BLDG 350

0084 TN2312BP IP Server Interface 700260359 61650402749 BLDG 350

0085 TN2302AP IP Media Processor 108774696 05J211706114 BLDG 350

0086 TN2224B 24 Port Digital Circuit Pk 108276148 00F808104000 BLDG 350

0087 TN2224B 24 Port Digital Circuit Pk 108276148 99SP56904807 BLDG 350

0088 TN2224B 24 Port Digital Circuit Pk 108276148 01DR09316302 BLDG 350

0089 TN2224B 24 Port Digital Circuit Pk 108276148 01DR09316036 BLDG 350

0090 TN793 24 Port Analog Circuit Pk 103557468 99DR10132942 BLDG 350

0091 TN2181 2w Digital Line 16 Port 106706948 96DR03306939 BLDG 350

0092 TN771DP Maintenance Test Card 700463482 05J218702303 BLDG 350

0093 TN793 Analog Line Module 103557468 99DR10132884 BLDG 350

0094 TN793B 24 Port Analog Phone Card 108551755 01BD87914928 BLDG 350

0095 655A Power Supply 7004061350 05R411002006 BLDG 350

0096 G450 Analog Voice Gateway 700506955 17R005681826 BLDG 351

0097 G450 Power Supply 700507394 16BE47200184 BLDG 351

0098 G450 Power Supply 700507394 16BE43600015 BLDG 351

0099 G450 Mother Board 700506985 17R006681974 BLDG 351

0100 MM717 Digital Card 700394711 10FP48002269 BLDG 351

0101 MM716 Analog Card 700394703 81632302125 BLDG 351

0102 MM717 Digital Card 700394711 10FP20401062 BLDG 351

0103 Avaya G650 Media Gateway 700394950 71616000560 BLDG 450

0104 655A Power Supply 700406135 07R403003434 BLDG 450

0105 TN2312BP IP Server Interface 700260359 71636400506 BLDG 450

0106 TN2224B 24 Port Digital Circuit Pk 108276148 99SP22887016 BLDG 450

0107 TN2224 24 Port Digital Circuit Pk 107582728 98DR06129896 BLDG 450

0108 TN2224 24 Port Digital Circuit Pk 107582728 00F810103367 BLDG 450

0109 TN2224 24 Port Digital Circuit Pk 107582728 98DR05133806 BLDG 450

0110 TN793 Analog Line Module 103557468 99DR10132891 BLDG 450

0111 TN2224CP 24 Port Digital Circuit Pk 700463524 05J218704595 BLDG 450

0112 TN2224B 24 Port Digital Circuit Pk 108276148 00DR09134952 BLDG 450

0113 TN2224B 24 Port Digital Circuit Pk 108276148 01DR11326139 BLDG 450

0114 TN2224B 24 Port Digital Circuit Pk 108276148 00F81101219 BLDG 450

0115 TN2224B 24 Port Digital Circuit Pk 108276148 01DR11326127 BLDG 450

0116 TN2224B 24 Port Digital Circuit Pk 108276148 01DR11321380 BLDG 450

0117 TN2224B 24 Port Digital Circuit Pk 108276148 99SP22874281 BLDG 450

0118 TN2302AP IP Media Processor 108774696 05J241701263 BLDG 450

0119 655A Power Supply 700406135 17DT17272361 BLDG 450

0120 G450 Analog Voice Gateway 700506955 13R01002984 BLDG 454

0121 G450 Power Supply 700507394 13DT04529576 BLDG 454

0122 G450 Power Supply 700507394 N/A BLDG 454

0123 G450 Mother Board 700506985 13R011002831 BLDG 454

0124 MM717 Digital Card 700394711 13TG22185074 BLDG 454

0125 MM716 Analog Card 700394703 12TL05400468 BLDG 454

0126 MM717 Digital Card 700394711 14R035400019 BLDG 454

0127 G450 Analog Voice Gateway 700506955 17R005481063 BLDG 550

0128 G450 Power Supply 700507394 16BE47200249 BLDG 550

0129 G450 Power Supply 700507394 16BE43600076 BLDG 550

0130 G450 Mother Board 700506985 17R006480887 BLDG 550

0131 MM717 Digital Card 700394711 16R036600064 BLDG 550

0132 MM716 Analog Card 700394703 12TL33100082 BLDG 550

0133 MM717 Digital Card 700394711 81621200034 BLDG 550

0134 G450 Analog Voice Gateway 700506955 11IS24438960 BLDG D715

0135 G450 Power Supply 700507394 10DT44456259 BLDG D715

0136 G450 Power Supply 700507394 10DT45458361 BLDG D715

0137 G450 Mother Board 700506985 11IS24437144 BLDG D715

0138 MM717 Digital Card 700394711 81637203808 BLDG D715

0139 MM716 Analog Card 700394703 81632302047 BLDG D715

0140 G450 Analog Voice Gateway 700506955 21TN27601762 BLDG 109(Oct 2022)

0141 G450 Power Supply 700507394 20BE33500193 BLDG 109(Oct 2022)

0142 G450 Power Supply 700507394 20DT04211746 BLDG 109(Oct 2022)

0143 G450 Mother Board 700506985 21TN275012G7 BLDG 109(Oct 2022)

0144 MM717 Digital Card 700394711 21TN356015K3 BLDG 109(Oct 2022)

0145 MM717 Digital Card 700394711 21TN356015LP BLDG 109(Oct 2022)

0146 MM716 Analog Card 700394703 20TN40600FRK BLDG 109(Oct 2022)

0147 G450 Analog Voice Gateway 700506955 09IS40269047 CAGE

0148 G450 Power Supply 700507394 16BE47200184 CAGE

0149 G450 Mother Board 700506985 09IS40268889 CAGE

0150 Avaya Crash Package N/A N/A CAGE

0151 655A Power Supply 7004061350 14DT23365722 CAGE

0152 655A Power Supply 7004061350 09DT24375149 CAGE

0153 655A Power Supply…