M6700125Q0005- TSD Power Systems Maintenance.pdf

SEE ADDENDUM

(No Collect Calls)

M6700125Q0005 11-Mar-2025

b. TELEPHONE NUMBER

910-451-1724

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 23 Apr 2025

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M670019. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ARLENE D. WILLIAMS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

MMP1005682010

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

M67001

MARINE CORPS FIELD CONTRACTING SYS

PO BOX 8368 BLDG 316

CAMP LEJEUNE NC 28547-8368

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE MMP100 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

MMP100

JERRY COLLINS

MCIEAST-MCB G6 KNOWLEDGE MANAGEMENT DIVISION

BUILDING 24 MCHUGH BLVD.

CAMP LEJEUNE NC 28542

TEL: 9104519402 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$34,000,000

NAICS:

811210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

M6700125Q0005

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Telephone Network Tech and Maint Suppt

FFP

Telephone Network Technical and Maintenance Support Services- Maintenance, support, and R&R for all DC Power systems aboard Camp Lejeune/New River complex IAW attached Performance Work Statement.

FOB: Destination

PURCHASE REQUEST NUMBER: MMP1005682010

PSC CD: J059

NET AMT

1001 12 Months OPTION Telephone Network Tech and Maint Suppt

FFP

Telephone Network Technical and Maintenance Support Services- Maintenance, support, and R&R for all DC Power systems aboard Camp Lejeune/New River complex IAW attached Performance Work Statement.

FOB: Destination

2001 12 Months OPTION Telephone Network Tech and Maint Suppt

FFP

Telephone Network Technical and Maintenance Support Services- Maintenance, support, and R&R for all DC Power systems aboard Camp Lejeune/New River complex IAW attached Performance Work Statement.

3001 12 Months OPTION Telephone Network Tech and Maint Suppt

FFP

Telephone Network Technical and Maintenance Support Services- Maintenance, support, and R&R for all DC Power systems aboard Camp Lejeune/New River complex IAW attached Performance Work Statement.

4001 12 Months OPTION Telephone Network Tech and Maint Suppt

FFP

Telephone Network Technical and Maintenance Support Services- Maintenance, support, and R&R for all DC Power systems aboard Camp Lejeune/New River complex IAW attached Performance Work Statement.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 1001 Destination Government Destination Government 2001 Destination Government Destination Government 3001 Destination Government Destination Government 4001 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-AUG-2025 TO

31-JUL-2026

N/A MMP100

JERRY COLLINS

MCIEAST-MCB G6 KNOWLEDGE

MANAGEMENT DIVISION

BUILDING 24 MCHUGH BLVD.

CAMP LEJEUNE NC 28542

9104519402

MMP100

1001 POP 01-AUG-2026 TO

31-JUL-2027

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 01-AUG-2027 TO

31-JUL-2028

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 01-AUG-2028 TO

31-JUL-2029

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 01-AUG-2029 TO

31-JUL-2030

N/A (SAME AS PREVIOUS LOCATION)

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

FOR

MCIEAST TELEPHONE NETWORK TECHNICAL AND MAINTENANCE SUPPORT SERVICES

1.0 OBJECTIVE

Provide Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air Station (MCAS) New River with system maintenance, repair and replacement (R&R), and technical support services for the Telecommunications Facilities Uninterrupted Power Supply (UPS) DC Power Systems. The support agreement will include technical support, labor, parts, maintenance, and disposition of Government-Owned Equipment.

2.0 BACKGROUND

G-6 Telecommunications Support Division (TSD) requires support to provide critical voice and data communications to MCB Camp Lejeune, MCAS New River, and the greater Camp Lejeune area. Proper preventative maintenance, technical support, testing, and repair and replacement services are required to proactively ensure voice and data communications remain uninterrupted by power-loss events. TSD requires technical support, return repair and replacement (R&R) of parts as required for the Base Telecommunications Facilities UPS systems for MCB Camp Lejeune and MCAS New River, NC.

3.0 SERVICES TO BE PERFORMED

3.1 TECHNICAL SUPPORT

3.1.1 The Contractor shall provide remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. The Contractor shall immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request.

3.1.2 The Contractor shall ensure testing, diagnostic fault isolation, problem resolution, and system restoration from the OEM support facilities for the Inverter and Rectifier systems as part of the technical assistance services. Remote support shall include both telephonic and/or electronic communications, and on-site assistance for the inverter, rectifier, and battery systems.

3.1.3 The Contractor shall provide initial Tier 1 support. Tier 1 support is defined as support for basic technical customer issues and facilitation of issue escalation with OEM. The Contractor shall open support tickets with associated Original Equipment Manufacturer (OEM) on required service issues.

3.1.4 The Contractor shall provide the primary services required for day-to-day support of all MCB Camp Lejeune and MCAS New River power inverters and rectifiers.

3.1.5 The Contractor shall ensure authorized Government technicians have direct access to OEM support for the inverter and rectifier systems. A list of these authorized Government technicians will be provided via separate correspondence. This includes technical support, consultation, and hardware repair and replacement for equipment listed in section 5.0 of this

PWS.

3.1.6 The Contractor shall ensure Government’s ability to place service calls through Original

Equipment Manufacturer (OEM) phone service support, as well as check status of repairs/ replacements in progress.

3.1.7 The Contractor shall ensure the Government has access to and can utilize/implement/employ all available technical documentation.

3.1.8 The Contractor shall ensure all technical support is provided by the OEM or an OEM authorized partner.

3.1.9 The Contractor shall ensure response time for support is within 24 hours for non-critical issues, while the response time for a critical service affecting issue shall be immediate. The response time for on-site technical support shall be within 24 hours of notification.

3.1.10 The Contractor shall ensure on-site technical support by an authorized contractor or the OEM if the issue cannot be diagnosed or resolved remotely. If trouble analysis, remote diagnostic services, or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then on-site contractor support shall be required. The Contractor shall provide and assume all costs associated for travel, lodging, and subsistence of any support staff required to travel to the sites covered under this support agreement.

3.1.11 The Contractor shall ensure all maintenance support is provided by the OEM or an OEM authorized partner.

3.2 REPAIR AND REPLACE

3.2.1 Return repair and replacement service shall be part of this contract. The items covered under this service shall include all devices and parts of a device listed in section 5.0 of this PWS.

Return shipping and/or disposition/disposal instructions shall be provided by the contractor.

Unserviceable batteries shall be handled in accordance with section 3.3 of this PWS.

3.2.2 The Contractor shall provide Advanced Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to the OEM.

3.2.3 The Contractor shall ensure replacement devices are shipped from the Contractor or OEM on the same business day of the request when the request is made by 3 PM EST. Requests placed after 3PM shall be shipped the next business day.

3.2.4 The Contractor shall ensure a 15 business-day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent for repair. There shall be no charge for No Trouble Found repair and replacement incidents.

3.2.5 The Contractor shall ensure RMA and R&R shipment tracking numbers shall be provided as they become available.

3.2.6 The Contractor shall ensure only approved OEM equipment, or the OEM approved suitable substitute shall be returned to the Government.

3.3 PREVENTATIVE MAINTENANCE AND TESTING

3.3.1 The Contractor shall ensure battery systems are tested following OEM standards semi-annually, or as prescribed by OEM. Reports shall be provided to the Government at the conclusion of each test showing battery conditions and recommendations for replacement.

3.3.2 The Contractor shall replace up to 5% of battery jars, per site (facility) that are found to be out of tolerance or show signs of out gassing or corrosion during scheduled testing. Replacement includes all parts, materials, consumables, travel, labor, and disposition necessary to resolve discrepant battery jars. The contractor shall remove and dispose of all damaged jars in accordance with local and federal regulations. A certificate of disposition shall be provided to the Government for all removed jars. Contractor personnel shall be certified and authorized to perform the work.

3.3.3 The Contractor shall ensure replacement of battery jars are scheduled and completed immediately upon identification.

3.4 DEPOT LEVEL SUPPORT TASKS

3.4.1 Task 1 - Repair and Replacement of Failed Items. The Contractor shall utilize OEM services to support the systems. The Contractor shall closely monitor the OEM performance to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Depot Level Support for all items on the Equipment List, and support equipment listed in section 5.0 of this PWS that comprise the systems installed at MCB Camp Lejeune and MCAS New River, NC. No Hard Drives or other Media will be returned to the contractor/vendor.

3.4.2 Task 2 - Depot Center Operations. The Contractor shall utilize OEM facilities for Depot

Level Support including the repair of all covered equipment. This support shall consist of the R&R of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. This includes technical support, consultation, and hardware repair and replacement for equipment listed in section 5.0 of this PWS. Support for non-emergencies shall be available from 7:00 a.m. to 4:00 p.m. EST, Monday through Friday, excluding observed Federal holidays. Support for emergencies shall be available 365/7/24. The Contractor shall provide for remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required.

3.4.3 Task 3 - To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 365/7/24 for the MCB Camp Lejeune and MCAS New River, NC system. For non-service threatening support, routine TAS shall be available from 7:00 a.m. to 4:00 p.m. local time, Monday through Friday. An emergency is defined as a critical system service outage which significantly impacts customer operations. The contract will identify the point of contact that has been authorized by the Government to determine this emergency service.

3.4.4 Task 4 - Onsite Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCB Camp Lejeune and MCAS New River, NC sites covered under this support agreement.

3.4.5 Task 5 - Corrective actions for emergencies shall be handled immediately by the contractor.

The contractor shall immediately investigate and resolve emergency situations, after determination by the Government POC in accordance with 4.0.3 of the PWS, that occur in the operation and maintenance of the UPS and continue to work every such situation remotely until the problem is corrected and service is restored. With non-emergencies, the Government POC shall identify the site and provide a technician to work the problem with Contractor support personnel during normal working hours, as required.

4.0 PLACE OF PERFORMANCE, HOURS OF OPERATION, AND PERIOD OF PERFORMANCE

4.1 Place of Performance

Marine Corps Base Camp Lejeune, NC, with some travel to the other installations within MCIEAST to include MCAS New River, NC.

4.2 Hours of Operation

Work Schedule: TSD operates on a normal work week typically from Monday through Friday, from the hours of 0700-1630. Unless in the event of an emergency, TSD personnel will not be available during observed Federal holidays.

Holidays: For purposes of scheduling work the Contractor is advised that access to the Government installation may be restricted on Federal holidays.

The following are observed federal holidays:

(a) New Year’s Day 1 January

(b) Martin Luther King Day Third Monday in January

(c) Presidents Day Third Monday in February

(d) Memorial Day Last Monday in May

(e) Juneteenth Day 19 June

(f) Independence Day 4 July

(g) Labor Day First Monday in September

(h) Columbus Day Second Monday in October

(i) Veterans Day 11 November

(j) Thanksgiving Day Fourth Thursday in November

(k) Christmas Day 25 December

* Note: If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday.

4.3 Period of Performance

The resultant contract will include a Base Period of 12 months and four (4) 12-month option periods to be exercised at the Government's discretion.

Base Period: 1 August 2025 through 31 July 2026 Option Year 1: 1 August 2026 through 31 July 2027 Option Year 2: 1 August 2027 through 31 July 2028 Option Year 3: 1 August 2028 through 31 July 2029 Option Year 4: 1 August 2029 through 31 July 2030

UNAUTHORIZED WORK PERFORMANCE: The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contract deviated from contract requirements and specifications without approval from the CONTRACTING OFFICER, such deviation shall be at the risk and expense of the Contractor and any cost related thereto shall be borne by the Contractor.

5.0 GOVERNMENT-OWNED PROPERTY

The Government will provide the facilities, information, equipment, and materials as listed in this section. The Government will maintain ownership of all property. Locations of Government-owned property and equipment will be provided upon contract award as needed.

GOVERNMENT OWNED PROPERTY - EQUIPMENT LIST

DESCRIPTION

Location 1 Rectifiers: Vertiv NetSure 802 system with twenty (20) 200A modules Inverters: Two (2) Benning Invertronic-M systems, with sixteen (16) total 10kVa modules Batteries: C&D Technologies MSEndur II AT39P, with two hundred sixteen (216) total jars

Location 2 Rectifiers: Emerson Netsure 802 system with nine (9) 200A modules Inverters: Benning Invertronic system with four (4) 10kVa modules Batteries: C&D Technologies MSEndur II AT39P, with seventy-two (72) total jars

Location 3 Rectifiers: Emerson Netsure 802 system with seven (7) 200A modules Inverters: Benning Invertronic-M system with four (4) 10kVa modules Batteries: C&D Technologies MSEndur II AT39P, with seventy-two (72) total jars

Location 4 Rectifiers: Vertiv Netsure 7000 system with eight (8) modules Inverters: Alpha Technologies Cordex CXC system with nine (9) modules Batteries: GNB Absolyte IIP 100G45, with seventy-two (72) total jars

Location 5 Rectifiers: Emerson (Vertiv) Netsure 802 system with sixteen (16) 200A modules Inverters: Benning Invertronic-M system with ten (10) 10kVa modules Batteries: C&D Technologies MSEndur II AT39P, with one hundred ninety-two (192) total jars

Location 6 Rectifiers: Benning 56A system with thirty-six (36) modules Inverters: Benning Invertronic-M system with six (6) 60kVA modules Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars

Location 7 Rectifiers: Benning 56A system with thirty-six (36) modules Inverters: Benning Invertronic-M system with six (6) 60kVA modules Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars

Location 8 Rectifiers: Emerson Netsure 802 system with sixteen (16) modules Inverters: Benning Invertronic-M system with twelve (12) modules Batteries: C&D Technologies MSEndur II AT39P, with one hundred sixty-eight (168) total jars

Location 9 Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules Inverters: Benning Invertronic Compact system with two (2) modules Batteries: Marathon M12V155FT, with sixteen (16) total jars

Location 10 Rectifiers: Vertiv NetSure 7000 system with seven (7) modules Inverters: Benning Invertronic-M system with two (2) modules Batteries: GNB Absolyte IIP 100G57, with seventy-two (72) total jars

Location 11 Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules Inverters: Benning Invertronic Compact system with two (2) modules

Batteries: Marathon M12V155FT, with sixteen (16) total jars Location 12

Rectifiers: Emerson/Vertiv Netsure 502 system with three (3) modules Inverters: Benning Invertronic Compact system with two (2) modules Batteries: Marathon M12V155FT, with sixteen (16) total jars

Location 13 Rectifiers: Emerson Netsure 802 system with eleven (11) 200A modules Inverters: Benning Invertronic-M system with four (4) modules Batteries: C&D Technologies MSEndur II AT39P, with ninety-six (96) total jars

Location 14 Rectifiers: Emerson/Vertiv Netsure 502 system with twelve (7) modules

Location 15 Rectifiers: Emerson/Vertiv Netsure 502 system with four (4) modules

5.1 Government-Furnished Information, Facilities, and Equipment

5.1.1 Government Furnished Information and Facilities. Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each support request. All information received remains the property of the United States Government. The Contractor may be subject to the Privacy Act (Title 5 of U.S.

Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly.

Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/information.

5.1.2 Other Government-Furninshed Information, Facilities, and Equipment. A list of other

Government-furnished information, facilities, and equipment that will be required for on-site support will be provided to the Contractor providing services under this contract will be available upon award.

6.0 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

In order to expedite the administration of this contract, the following delineation of duties is provided. The names, addresses, and phone numbers for these offices or individuals are included elsewhere in the contract award document. The office or individual designated as having responsibility should be contacted for any questions, clarifications or information regarding the administration of this function assigned.

The name of the COR for this contract will be provided at the time of contract award.

In the absence of the COR named above (due to reasons such as leave, illness, or official travel), all responsibilities and functions assigned to the COR shall be the responsibility of the COR’s supervisor, acting on behalf of the

COR.

6.1 The Contracting Officer’s Representative (COR), TBD AT TIME OF AWARD, is responsible for interface with the contractor and performance of duties set forth below. It is emphasized that only the Procuring Contracting Officer (PCO) has the authority to modify the terms of the contract. In no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of the basic contract between the contractor and any other person be effective or binding on the government. If in the opinion of the contractor an effort outside the scope of the contract is requested, the contractor shall promptly notify the PCO in writing. No action may be taken by the contractor unless the PCO has issued a contractual change. The COR duties are as follows:

a. Technical Interface

1. The COR is responsible for all Government technical interface concerning the contractor and furnishing technical instructions to the contractor. These instructions may include:

technical advice/recommendations/clarifications of specific details relating to the technical aspects of the contract requirements; milestones to be met within the general terms of the contract or specific subtasks of the contract; or, any other interface of a technical nature necessary for the contractor to perform the work specified in the contract or order. The COR is the point of contact through whom the contractor can relay questions or problems of a technical nature to the PCO.

2. The COR is prohibited from issuing any instruction which would constitute a contractual change. The COR shall not instruct the contractor how to perform. If there is any doubt whether technical instructions contemplated fall within the scope of work, contact the PCO for guidance before transmitting the instructions to the contractor.

3. When, in the opinion of the contractor; the COR request effort outside the existing scope of the contract, the contractor shall promptly notify the Contracting Officer in writing.

No action shall be taken by the contractor under such direction until the Contractor Officer has issued a modification to the contract (or delivery order) or has otherwise resolved the issue.

b. Contract Surveillance

1. The COR shall monitor the contractor’s performance and progress under the contract. In performing contract surveillance duties, the COR should exercise extreme care to ensure that he/she does not cross the line of personal services. The COR must be able to distinguish between surveillance (which is proper and necessary) and supervision (which is not permitted). Surveillance becomes supervision when an individual goes beyond enforcing the terms of the contract. If the contractor is directed to perform the contract services in a specified manner, the line is being crossed. In such a situation, the COR’s actions would be equivalent to using the contractor’s personnel as if they were government employees and would constitute transforming the contract into one for personal services.

2. The COR shall monitor the contractor’s performance to see that inefficient or wasteful methods are not being used. If such practices are observed, the COR is responsible for taking reasonable and timely action to alert the contractor and the PCO to the situation.

3. The COR will take timely action to alert the PCO to any potential performance problems.

If performance schedule slippage is detected, the COR should determine the factors causing the delay and report them to the PCO, along with the contractor’s proposed actions to eliminate or overcome these factors and recover the slippage. Once a recovery plan has been put in place, the COR is responsible for monitoring the recovery and keeping the PCO advised of progress.

4. If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract, the COR is responsible for completing a Contractor Performance Assessment Report (CPAR) in the CPARS Automated Information System (AIS). The initial CPAR, under an eligible contract, must reflect evaluation of at least 180 days of contractor performance. The completed CPAR, including contractor comments, if any, (NOTE: contractors are allowed 30 days to input their comments) should be available in CPARS AIS for reviewing official (PCO) review no later than 270 days after the start of contractor performance. Subsequent CPARS covering any contract option periods should be ready at 1-year intervals thereafter.

c. Invoice Review and Approval/Inspection and Acceptance:

1. The COR is responsible for all quality assurance of services performed and acceptance of the services or deliverables. The COR shall expeditiously review copies of the contractor’s invoices or vouchers, certificate of performance and all other supporting documentation to determine the reasonableness of the billing. In making this determination, the COR must take into consideration all documentary information available, and any information developed from personal observations.

2. The COR must indicate either complete or partial concurrence with the contractor’s invoice/voucher by executing the applicable certificate of performance furnished by the contractor.

3. The COR will provide the RCO with copies of acceptance documents such as Certificates of Performance.

4. Upon completion of all services under the contract, the COR shall work with the Contractor to obtain and execute a final invoice no more than 60 days after completion of the contract performance. The COR shall ensure that the invoice is clearly marked as a “Final Invoice.”

d. Contract Modifications/Orders Under Indefinite Delivery Contracts

1. The COR is responsible (if necessary) for developing the statement of work for task orders, change orders, or modifications and for preparing an independent government cost estimate of the effort described in the proposed statement of work.

2. The COR shall provide available and relevant Past Performance information with each request for new Task Orders. The COR shall review and evaluate the contractor’s proposal and furnish comments and recommendations.

e. Administrative Duties

1. The COR is responsible for taking appropriate action on technical correspondence pertaining to the contract and for maintaining files on each contract. This includes all modifications, government cost estimates, contractor invoices/vouchers, certificates of performance, DD 250 forms and contractor’s status reports.

2. The COR shall maintain files on all correspondence relating to the contractor performance, whether satisfactory or unsatisfactory, and on trip reports for all government personnel visiting the contractor’s place of business for the purposes of discussing the contract.

3. The COR must take prompt action to provide the PCO with any contractor or technical code request for change, deviation or waiver, along with any supporting analysis or other required documentation.

f. Security. The COR is responsible for ensuring that any applicable security requirements are adhered to.

g. Standards of Conducts. The COR is responsible for reading and complying with all applicable agency standards of conduct and conflict of interest instructions.

h. Written Report/Contract Completion Statement

1. The COR is responsible for timely preparation and submission to the PCO, of a written, annual evaluation of the contractor’s performance. The report shall be submitted within 30 days prior to the exercise of any contract option and 60 days after contract completion.

The report shall include a written statement that services were received in accordance with the Contract terms and that the contract is now available for close-out. The report shall also include a statement as to the use made of any deliverables furnished by the contractor. For contracts where delivery orders are issues, one consolidated report which addresses all actions under the contract may be submitted.

2. If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract, the COR is responsible for completing a final Contractor Performance Assessment Report (CPAR) in the CPARS within 30 days of contract completion.

6.2 The COR is responsible for providing necessary assistance to the Contracting Officer in de-obligations by verifying all service invoices and payments are accurate and paid, international service invoices are proper and accurate, and assisting in performing contract close-out in accordance with FAR 4.804, Closeout of Contract Files.

7.0 QUALITY CONTROL PLAN

7.1 Internal Review

A description of the internal review process including who shall perform the review; the frequency; the method, and a listing of the service under review. The Contractor shall accomplish all work with adequate internal controls and review procedures, which shall be put in place by the Contractor to eliminate conflicts, errors and omissions, and ensure technical accuracy.

7.2 Compliance

The Contactor shall comply with all requirements of the statement of work and documents attached or referenced.

7.3 Approach and Procedures

To communicate with the Government, handling corrective action without dependence upon

Government direction; and identifying and implementing potential improvements to the program service and capabilities.

7.4 Inspection

Quality control inspection system covering all contract services. It must specify areas to be inspected on both a scheduled or unscheduled basis and the frequency of the inspections. It must specify how inspections are to be conducted, e.g. random, visual, customer complaint, etc. The Contractor shall perform inspections, maintain quality control, and provide the COR with paper copies upon completion.

7.5 Personnel Qualification

The name(s) and qualification of the individual(s) tasked to perform quality control inspections and the extent of their authority.

7.6 Deficiencies

A method of identifying and reporting deficiencies in the quality of services performed and taking corrective action before the level of performance becomes unsatisfactory.

8.0 QUALITY ASSURANCE MONITORING

8.1 The contractor is responsible for maintaining the acceptable quality level of performance as required by the PRS during vacation periods for support personnel. The determination of how to do that is the

Contractor’s responsibility.

8.2 The COR will conduct an initial review of the Contractor’s quality control process to verify its adequacy. During the course of service performance, the COR will monitor the process for managing performance in a quality, timely, complete, safe, and cost-efficient manner. Level of surveillance will initially be set to assure the COR that requirements of the PWS are being met and that a process exists and is in place to ensure quality. If, during the course of this surveillance, the COR discovers the service provider is not complying with the established level of quality, the COR may increase the level of surveillance. If performance exceeds the established level of quality, the COR may decrease the level of surveillance. All documents to support methods of surveillance shall be filed in a Quality Assurance file for the contract.

8.3 The Government will evaluate the Contractor’s performance each time service is performed by appointed personnel, known as Contracting Officer Representatives (COR) or Task Order Manager (TOM), to monitor performance to ensure services are received. The COR will also evaluate the Contractor's performance through scheduled on-site inspections of the Contractor's quality control program. The COR may inspect each task as scheduled or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections. Likewise, the Government may decrease the number of quality control inspections if merited by performance. The Government will periodically inspect the environmental condition of selected buildings to ensure compliance with regulatory standards.

8.4 The Contractor shall conduct internal reviews of program performance by using the approach and benchmarks delineated in the QCP. The Contractor shall provide the results of these evaluations to the Government quarterly. The Government will be responsible to perform periodic Quality Assurance inspections on work accomplished by any technician.

8.5 The Contractor shall conduct internal reviews of program performance by using the approach and benchmarks delineated in the QCP. The Contractor shall provide the results of these evaluations to the Government quarterly. The Government will be responsible to perform periodic Quality Assurance inspections on work accomplished by any technician.

8.6 A file of all quality control inspections, and any corrective actions required shall be maintained by the Contractor and made available to the Government when requested.

8.7 QUALITY ASSURANCE SURVEILLANCE PLAN

8.7.1 Quality Assurance Surveillance Plan (QASP). The government shall monitor Contractor(s) performance in accordance with the Quality Assurance Plan (QASP). The COR will evaluate the contractor's performance by using a QASP and Performance Requirement Summary Objectives to assure services meet contract requirements. The Government's QASP is not a substitute for Quality Control by the contractor. This QASP is intended to provide the Government’s Contracting Officer’s Representative (COR) an effective and systematic method of surveillance for each service in the PWS.

8.7.2 Purpose. This QASP has been developed to provide the standard of surveillance for monitoring contractor services in support of this contract. The COR will be appointed at the time of award and COR contact information will be provided. The COR will supervise the performance of Quality Assurance Evaluators (QAEs) and will use this QASP to ensure the standards of the contract are being met. The QASP will be applied in the administration of the EMCS support service contract to ensure Performance Work Statement (PWS) services meet the Government’s technical requirements for quality and completeness at the cost and within the timeframes established by the contract.

8.7.3 Performance Standards. The QASP provides a systematic method to evaluate the service the contractor is required to furnish. The COR will assess the contractor’s performance to ensure the contractor is performing the specified standards. The standards for this contract are stated in the Performance Requirement Summary (PRS) included in this QASP. This plan outlines procedures and guidelines that will be used to monitor the Contractor’s compliance with submitting deliverables and ensure all work is in accordance with the contract requirements. The Contractor is the owner of the quality control process and is responsible for developing, implementing, and modifying procedures that will produce the desired outcomes and result in performance of work within the required standards. The intent of the QASP is to ensure that the Contractor is complying with its quality control systems

8.7.4 Management and Oversight. The QASP is based on the premise that the contractor, not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the contractor is not a perfect manager, and that unforeseen requirements and uncontrollable problems do occur. Good use of the adequate Quality Control Plan will allow the contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating contractor performance against the provided standards. The Government resources shall have the responsibilities for the implementation of this QASP as follows:

a. Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government technical surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action

8.7.5 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor shall meet in performing the contract.

In the event the contractor does not meet the established AQLs, the Contracting Officer has the right to exercise the negative incentives stated in this QASP.

8.7.6 Negative Incentives. If any of the performance requirements does not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the contractor promptly. The Contracting Officer will be contacted and notified of the discrepancy(s) and corrective actions recommendation. When the performance is below the AQL standard, the Government may implement a negative incentive that includes increased surveillance and/or contractor reporting, as well as documentation on the Contractor's Performance Assessment Reporting System (CPARS). If the contractor's performance does not improve by the second month, a meeting will be held to review additional corrective actions or to determine financial penalties to be assessed to the contractor.

8.7.7 Notification. The COR will notify the Contracting Officer (KO), in writing, of unacceptable quality levels. The KO will provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The contractor will be given the opportunity to respond, in writing, to each discrepancy.

8.7.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the COR and/or KO notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

8.7.9 Records. The COR will maintain contract surveillance files as directed by the KO.

Surveillance files will include, as a minimum, the following documentation for this Firm- Fixed Priced task order contract with a Not-to-Exceed (NTE) estimated International realistic budget set by the COR, the Technical Point of Contact and the Comptroller:

a. COR designation and appointment letters.

b. A copy of the contract and all contract modifications.

c. QASP, Quality Control Plan, and any other monitoring tools, checklists, etc.

d. All correspondence including KO/COR notifications and the Contractor’s responses.

e. Monthly and Annual reviews in Surveillance and Performance Monitoring (SPM).

f. Copies of deficiency reports that may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in the assessment in one or more evaluation areas.

g. Annual in-progress reviews conducted and entered into SPM.

h. The COR and Assessing Official will complete an annual Period of Performance

CPARS reports for task orders over $1 Million.

8.7.10 Ratings. Past performance information shall be entered into CPARS, the Government wide evaluation reporting tool for all past performance reports on contracts and orders.

Each factor and subfactor used shall be evaluated and a supporting narrative provided.

Each evaluation factor shall be rated in accordance with a five-scale rating system (i.e., exceptional, very good, satisfactory, marginal, and unsatisfactory).

8.7.11 Recording Observations. The COR shall use surveillance logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log.

The documents then become a formal record. The contractor is to be informed in writing each time that a deficiency is found during scheduled observations. The COR makes a notation on the surveillance log of the date and time the deficiency was discovered, and subsequently requests that the contractor initial the notation, documents notification of the deficiency only.

8.7.12 Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes and ask a number of questions, which if answered, will normally pinpoint the source of the problem.

8.7.13 Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the KO through the COR. Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response in accordance with section 13.7 to the unacceptable evaluation if requested by the KO or by its their choice.

8.7.14 Documents Corrective Actions on Improper Invoice Acceptance. The COR, Comptroller, and Technical Point of Contact MUST document actions taken to correct improper invoices and submit a Corrective Actions Letter to the Contracting Officer within 90 days for the improper payment for task order services.

8.7.15 Taking Action by COR.

a. The COR may evaluate the contractor’s performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

b. The COR, unit Comptroller, and Technical Point of Contact is responsible and accountable for verifying accurate and timely invoice for payment acceptable and will verify all invoices are correct in quality, quantity, fiscal year, period of performance, reporting, timely, complete, proper and accurate.

c. The COR, unit Comptroller, and Technical Point of Contact will be responsible for illegal or incorrect payments resulting from improper approval of inaccurate invoices in the incorrect amount on the incorrect CLIN in the incorrect fiscal year.

d. The COR, unit Comptroller, and Technical Point of Contact are entrusted with approving invoices with payment in public funds and are accountable for improper payments. The COR must contact DFAS and the contractor on the task order and correct COR, Comptroller, and Technical Point of Contact improper payments in each fiscal year prior to the fiscal year ending the Period of performance.

e. The COR, unit Comptroller, and Technical Point of Contact is responsible and accountable to correct all invoice and payment errors and assist the MCIEast, Regional Contracting Office with de-obligations.

f. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

8.7.16 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract and forwards them for inclusion in the contract file at the end of the surveillance period. However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

9.0 PERFORMANCE REQUIREMENTS SUMMARY

PERFORMANCE OBJECTIVE

PERFORMANCE

REQUIREMENTS

ACCEPTABLE

QUALITY

LEVEL (AQL)

SURVEILLANCE

METHOD /

FREQUENCY

INSPECTOR

INCENTIVE

Provide remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. Immediately provide a service or support ticket number for tracking and reference of each individual R&R and/or technical support request.

In accordance with PWS Section 3.1.1

85%

- Timeliness

-Quality -Accuracy

Observation Random /Monthly

COR

Exercise Option Ensure testing, diagnostic fault isolation, problem resolution, and system restoration from the OEM support facilities for the Inverter and Rectifier systems as part of the technical assistance services. Remote support shall include both telephonic and/or electronic communications, and on-site assistance for the inverter, rectifier, and battery systems.

PWS Section 3.1.2

Provide initial Tier 1 support. Tier 1 support is defined as support for basic technical customer issues and facilitation of issue escalation with OEM. Open support tickets with associated Original Equipment Manufacturer (OEM) on required service issues.

PWS Section 3.1.3

Ensure authorized Government technicians have direct access to OEM support. This includes technical support, consultation, and hardware repair and replacement for equipment listed in section 5.0 of this PWS. Ensure Government’s ability to place service calls through Original Equipment Manufacturer (OEM) phone service support, as well as check status of repairs/ replacements in progress.

PWS Section 3.1.5

90%

Ensure the Government has access to and can utilize/implement/employ all available technical documentation.

In accordance with PWS Section 3.1.7

90%

- Timeliness

Ensure all technical support and maintenance support is provided by the OEM or an OEM authorized partner. Ensure only approved OEM equipment or the OEM approved suitable substitute shall be returned to the Government.

Section 3.1.8, 3.1.11 &

3.2.6

90%

- Timeliness

Ensure on-site technical support by an authorized contractor or the OEM if the issue cannot be diagnosed or resolved remotely.

PWS Section 3.1.10

90%

- Timeliness

Provide Advanced Replacement of a device or part of a device for the expedited resolution of a problem prior to sending a faulty device to the OEM. Ensure replacement devices are shipped from the Contracor or OEM on the same business day of the request when the request is made by 3 PM EST. Requests placed after 3PM shall be shipped the next business day.

PWS Section 3.2.2 &

3.2.3

Ensure a 15 business-day turnaround time allotted for the testing, repair, revision updating, and return of an in/out-of-warranty item that is sent for repair. Ensure RMA and R&R shipment tracking numbers shall be provided as they become available.

PWS Section 3.2.4 &

3.2.5

Ensure battery systems are tested following OEM standards semi-annually, or as prescribed by OEM. Reports shall be provided to the Government at the conclusion of each test showing battery conditions and recommendations for replacement. Replace up to 5% of battery jars, per site (facility) that are found to be out of tolerance or show signs of out gassing or corrosion during scheduled testing. Replacement includes all parts, materials, consumables, travel, labor, and disposition necessary to resolve discrepant battery jars.

PWS Section 3.3.1 &

3.3.2

Repair and Replacement of failed items. Utilize OEM services to support the systems and closely monitor the OEM performance to ensure that quality standards are being observed;

thereby providing a well-coordinated effort…