Solicitation M6700120Q0012.pdf

SEE ADDENDUM

(No Collect Calls)

M6700120Q0012 19-Feb-2020

b. TELEPHONE NUMBER

910-449-9747

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 20 Mar 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

M67001

9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

WAYMON D. GARDNER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

M3014620SUD6GN4

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

P.O. BOX 8368 BLDG 1116

CAMP LEJEUNE NC 28547-8368

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE M30146 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

M30146

GEORGE CRONK

MCAS TISD, G-6 BUILDING 4397

CHERRY POINT NC 28533

TEL: 252-466-4301 FAX:

FAX:

TEL:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$12,000,000

NAICS:

811213

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF57

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

M6700120Q0012

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Telephone Extended Service Plan

FFP

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry

Point, N.C. in support of the base telephone Avaya System.

In accordance with the Performance Work Statement.

FOB: Destination

MILSTRIP: M3014620SUD6GN4

PURCHASE REQUEST NUMBER: M3014620SUD6GN4

PSC CD: D319

NET AMT

0002 12 Months T-Metrics telephone system diagnostis

FFP

T-Metrics system and peripheral equipment part of the switch system In accordance with the Performance Work Statement.

FOB: Destination

0003 12 Months Interactive Voice Response Support

FFP

IVR: Interactive Voice Response Support for base telephone trouble shooting and maintenance support in accordance with the Performance Work Statement.

FOB: Destination

0004 2 Each On-site scheduled or unscheduled

FFP

Maintenance. An estimated on-site scheduled or unscheduled maintenance cost for two annual routine or emergency maintenance visits. Include the on-site visit charges for per hour, overtime and travel cost In accordance with the Performance

Work Statement.

FOB: Destination

1001 12 Months OPTION Telephone Extended Service Plan

FFP

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry

1002 12 Months OPTION T-Metrics telephone system diagnostis

FFP

T-Metrics system and peripheral equipment part of the switch system In accordance with the Performance Work Statement.

1003 12 Months OPTION Interactive Voice Response Support

FFP

IVR: Interactive Voice Response Support for base telephone trouble shooting and maintenance support in accordance with the Performance Work Statement.

1004 2 Each OPTION On-site scheduled or unscheduled

FFP

Maintenance. An estimated on-site scheduled or unscheduled maintenance cost for two annual routine or emergency maintenance visits. Include the on-site visit charges for per hour, overtime and travel cost In accordance with the Performance

Work Statement.

2001 12 Months OPTION Telephone Extended Service Plan

FFP

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry

2002 12 Months OPTION T-Metrics telephone system diagnostis

FFP

T-Metrics system and peripheral equipment part of the switch system In accordance with the Performance Work Statement.

2003 12 Months OPTION Interactive Voice Response Support

FFP

IVR: Interactive Voice Response Support for base telephone trouble shooting and maintenance support in accordance with the Performance Work Statement.

2004 2 Each OPTION On-site scheduled or unscheduled

FFP

Maintenance. An estimated on-site scheduled or unscheduled maintenance cost for two annual routine or emergency maintenance visits. Include the on-site visit charges for per hour, overtime and travel cost In accordance with the Performance

Work Statement.

3001 6 Months OPTION Telephone Extended Service Plan

FFP

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry

3002 6 Months OPTION T-Metrics telephone system diagnostis

FFP

T-Metrics system and peripheral equipment part of the switch system In accordance with the Performance Work Statement.

3003 6 Months OPTION Interactive Voice Response Support

FFP

IVR: Interactive Voice Response Support for base telephone trouble shooting and maintenance support in accordance with the Performance Work Statement.

3004 1 Each OPTION On-site scheduled or unscheduled

FFP

Maintenance. An estimated on-site scheduled or unscheduled maintenance cost for two annual routine or emergency maintenance visits. Include the on-site visit charges for per hour, overtime and travel cost In accordance with the Performance

Work Statement.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

0002 Destination Government Destination Government

0003 Destination Government Destination Government

0004 Destination Government Destination Government

1001 Destination Government Destination Government

1002 Destination Government Destination Government

1003 Destination Government Destination Government

1004 Destination Government Destination Government

2001 Destination Government Destination Government

2002 Destination Government Destination Government

2003 Destination Government Destination Government

2004 Destination Government Destination Government

3001 Destination Government Destination Government

3002 Destination Government Destination Government

3003 Destination Government Destination Government

3004 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 10-APR-2020 TO

09-APR-2021

N/A M30146

GEORGE CRONK

MCAS TISD, G-6 BUILDING 4397

CHERRY POINT NC 28533

252-466-4301

M30146

0002 POP 10-APR-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 10-APR-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 10-APR-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 10-APR-2021 TO

09-APR-2022

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 10-APR-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

1003 POP 10-APR-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

1004 POP 10-APR-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 10-APR-2022 TO

09-APR-2023

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 10-APR-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

2003 POP 10-APR-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

2004 POP 10-APR-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 10-APR-2023 TO

10-OCT-2023

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 10-APR-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

3003 POP 10-APR-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

3004 POP 10-APR-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

INSTRUCTIONS TO QUOTERS

This acquisition will be conducted in accordance with FAR Subpart 13.5, Simplified Procedures for Certain

Commercial Items.

The United States Marine Corps MCIEast Regional Contracting Office intends to procure Base Telephone maintenance services. M6700120Q0012 is issued as a Request for Quotation (RFQ) to provide the Nortel and Avaya

Base Telephone Extende Services Plan. The contractor shall be capable of accomplishing the task and perform the telephone maintenance outlined in the Performance Work Statement. The location of performance is Marine Corps

Air Station, Cherry Point, N.C. The RFQ documents and incorporates provisions and clauses that are in effect through Federal Acquisition Circular FAC 2020-04, effective 15 January 2020 and DFARS Change Notice DCN

20200114, effective 14 January 2020. This solicitation is unrestricted. The associated North American Industrial

Classification System (NAICS) code for this requirement is 811213. The provision at 52.212-1, Instructions to

Offerors – Commercial Items applies to this acquisition. The service the contractor provides shall comply with all

Federal, State, and Local regulations.

The period of performance is estimated to be 10 April 2020 to 09 April 2021 plus two (2) one-year option periods covering 10 April 2021 to 09 April 2022 and 10 April 2022 to 09 April 2022. This acquisition is expected to result in a firm-fixed price commercial market contract that will be awarded to the offeror whose proposal demonstrates the best value to the Government.

Quotes shall be received by the MCIEast Regional Contracting Office by 10:00 am (EST), on 20 March 2020, to be considered for award. Vendor may send quotes, via e-mail, to waymon.gardner@usmc.mil, or the quotes may be mailed, shipped or faxed to (910) 451-2331. All portions of the quote, even those submitted separately via mail, fax, courier, email, or other shipment shall also be received by 10:00 am (EST), on 20 March 2020. The information submitted shall be clear and legible (Note: repetitively copied data loses its clarity and legibility). The address for submitting quotes, via United States Postal Service (USPS) is: MCIEast Regional Contracting Office, Attn:

Waymon Gardner, PSC Box 8368, Camp Lejeune, NC 28547. If the method for submitting a quote is courier service, the delivery address is: MCIEast Regional Contracting Office, Attn: Waymon Gardner, Bldg. 1116 Birch

Street, Marine Corps Base, Camp Lejeune, NC 28547-8368. The technical quote is to be submitted with vendor’s identifying information ONLY on the cover page of the technical quote. Failure to follow this instruction may result in rejection of the quote.

All questions shall be submitted to waymon.gardner@usmc.mil via email only NLT 2 March 2020.

The Government will not accept questions after 2 March 2020 at 11:00 AM EST.

PERFORMANCE WORK STATEMENT

1.0 Description of Services

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items necessary to perform Base Telephone Department’s Extended Service Plan services as defined in the PWS for MCAS, Cherry

Point, N.C.

1.1 Scope of Objectives.

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base telephone SL-100 switch, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya Aura and accessory components/equipment), the IVR System hardware and software, T-Metrics system, and CallPilot voicemail system.

1.2 Work to be Performed.

The contractor shall provide the following Extended Service Plan (ESP) Objectives:

(a) Be a comprehensive package of services with a pre-established price designed to provide support services similar to that offered during a warranty period.

(b) Include the service requirements of TAS/ETAS Technical Assistance, Return & Repair Replacement, Remote Diagnostics, IVR hard ware and software and T-Metric system diagnostics.

(c) Consist of core TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall take incoming service calls. The contractor shall provide initial Tier 1 support and shall open ETAS tickets on required service issues. The core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCAS Cherry Point Meridian SL-100, RCC2 remote switch at North side, Bogue Field (Avaya

Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya Aura and accessory components/equipment), service operation, Benning rectifiers, Benning inverters, system batteries, IVR hard ware and software, T-Metric systems and CallPilot voicemail system.

2.0 The contractor shall provide limited on-site maintenance with 4 hour response time, unlimited remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services. Emergency

TAS shall be available 24 hours a day, seven days a week. Routine TAS shall be available from 8 AM to 5 PM CST, Monday through Friday. The contractor shall provide the limited on-site maintenance with a 4 hour response time via applicable premise visit charges (if any) and per hour regular, overtime, and double time labor rates. On-site scheduled or unscheduled maintenance cost for on-site visits shall be included in the fourth Contract Line Item

Number. In addition to technical assistance, services shall include testing, diagnostic fault isolation, and problem resolution, and system restoration from the TAS facilities—for the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), switching system, IVR hardware and software, T-Metric systems and CallPilot voicemail system. Remote support shall include both telephonic assistance and direct remote access to this switch via PSTN modem connection and/or Ethernet connection, as available. Special remote terminals shall allow the Networks

TAS center to communicate with the system to diagnose fault conditions and recommend corrective actions.

3.0 In addition to core TAS/ETAS coverage, the contractor shall also provide Repair and Replacement (R&R) of

SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), hardware, including disk drives, tape drives, attendant consoles, IVR hard ware and software, T-Metric system support, CallPilot voicemail system, accociated power equipment (inverters, rectifiers, and batteries). Typical turnaround time for R&R service shall be 20 business days. During emergency situations, necessary replacements shall be shipped within 24 hours. Coverage shall include all SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment) equipment, Power plant equipment including Benning rectifiers, Benning inverters, and manditory battery systems for continuous operations for the SL100 and RCC2, voice mail components and attendant consoles to be identified via a polling report. Non SL-100 peripherals such as administration terminals, and printers will not be covered under this contract.

4. 0 DEPOT LEVEL SUPPORT

4.1 Repair and Return of Failed Items: The contractor shall utilize services to support SL-100 telecommunication systems, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya accessory and components/equipment), IVR, T-Metric systems and CallPilot voicemail system. The contractor shall closely monitor Genband’s performance to ensure that quality standards are being observed. This well-coordinated effort ensures highly responsive Depot Level Support for all items and support equipment that comprise the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), switch system installed at MCAS Cherry Point NC.

4.2 Depot Center Operations: The contractor shall utilize Networks dedicated full-time facilities for Depot Level

Support including the repair of all SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), and peripheral equipment (including Benning rectifiers, inverters, batteries, and voicemail components). This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. Procedure details can be viewed below. The depot centers are fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

4.3 EMERGENCY REQUESTS: The contractor’s emergency replacement service shall be available 24 hours a day, seven days per week, and 365 days per year for the MCAS Cherry Point SL100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), IVR,T-Metric systems and CallPilot voicemail system. This service shall be made available via the Genband Return and Repair Center. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. It is understood that the delivery order will identify the POC who has been authorized by the

Government to request this emergency service.

5.0 REMOTE DIAGNOSTICS: The contractor shall provide remote diagnostic services via Genband ETAS for

Genband Networks SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components), Naval Health Clinic (Avaya and accessory components/equipment) switch systems, IVR hard ware and software, T-Metric system, and CallPilot voicemail system that may occasionally experience hardware or software problems. Networks have the ability to dial in through a modem to investigate the systems in order to diagnose problems, provide technical assistance, and upload software patches. The contractor shall provide MCAS

Cherry Point with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

5.1 Scope of Remote Diagnostic Services: Remote diagnostic services are typically used for emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem.

Emergencies are handled immediately via on-line communication. With non-emergencies, the site is called back to work the problem with the ETAS engineer. The contractor shall immediately investigates and resolves emergency situations that occur in the operation and maintenance of the switch systems and continues to work every such situation remotely until the problem is corrected and service is restored.

5.2 Remote Diagnostic Service Centers: The Remote Diagnostic Service Centers for Nortel Networks switches and switch system peripherals will be available 24 hours a day, seven days per week, and 365 days per year for the duration of the contract.

6.0 MCAS Cherry Point is currently on software load SE09, which is a current load.

7.0 Base Access.

a. Contractors must be registered in the Defense Biometrics Identification System (DBIDS). It is the Contractors responsibility to ensure all their employees and or subcontractors are properly registered within DBIDS.

b. Contractors and or Delivery drivers must have in their possession: their contract number, delivery address and sponsors contact information in order to gain initial access to the base. The Contracting Officer’s Representative

(COR) is the sponsor.

c. DBIDS credentials will be valid for the duration of your contract, not to exceed three years; however, re-vetting of individuals' information will occur each year.

d. Contractors requiring access for over 60 days will receive a credential valid for up to one year.

e. Contractors requiring access for less than 60 days will receive a temporary paper pass.

f. Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC's are exempt from

DBIDS enrollment.

g. If you have questions regarding base access, Contractor CAC or DBIDS requirements contact the Contractor

Vetting Office at 910-451-0283/0284/0285.

The Government will not be responsible for any contractor access delays. Delays that may result from inadequate planning are strictly the responsibility of the contractor.

8.0 Contractor’s Unauthorized Work Performance.

The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the CONTRACT ADMINISTRATOR and/or the CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

9.0 Place of Performance.

The place of performance of this contract is Marine Corps Air Station, Cherry Point, N.C.

10.0 Period of Performance.

This contract provides for a Base Telephone Extended Service Plan over the course of one twelve month base year with two option to renew the contract for two future years.

11.0 Quality Control.

The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The Contracting Officer’s Representative will evaluate the contractor’s performance based on the

PWS.

12.0 Quality Assurance Surveillance Plan.

12.1 Purpose. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for base telephone services for the TISD, Marine Corps Air Station, Cherry Point, N.C. The Contracting

Officer (KO) will appoint an individual at the time of award as the COR. COR Contact information is also provided in the award. The COR will also serve as the Quality Assurance Evaluator (QAE) and will use this QASP to ensure the standards of the contract are being met. The COR/QAE will be referred to as the COR throughout this QASP.

12.2 Performance Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the Contractor is performing up to the specified standards. The standards for this Performance Work Statement (PWS) are stated in the Level of Effort

Requirements Summary (PRS) included in this QASP. The standards for this procurement are subjective since specific metric-driven standards are not appropriate.

12.3 Management and Oversight. The QASP is based on the premise that the Contractor, and not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards.

12.4 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor will meet in performing the contract. In the event the Contractor does not meet the established AQLs, the KO has the right to exercise the negative incentives stated in this QASP.

12.5 Methods of Surveillance/Evaluation. The COR will evaluate the contractor’s performance using one or more of the following surveillance methods:

a. 100% Inspection: Inspection where specified characteristics of performance are examined and tested to determine conformance with defined requirements in the Performance Work Statement

(PWS).

b. Random Inspection: Sampling method in which each unit of the population has an equal chance of being selected.

c. Customer Surveys and Feedback: A review method where customers and end users are surveyed to provide input on specific service levels.

12.6 Negative Incentives. If any of the performance requirements do not meet the AQL set in the PRS table, the

COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the KO, on a monthly basis, for appropriate action. When the performance is below the AQL standard, the Government may implement negative incentives that include: increased surveillance, reduction in contract price, and/or decision not to exercise next option.

12.7 Notification. The COR will notify the KO, in writing, of unacceptable quality levels. The COR will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

12.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the KO’s notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

12.9 Ratings. The following criteria will be used for performance evaluations: Exceptional, Satisfactory, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change to the assessment status.

a. Exceptional. Indicates performance clearly exceeds contractual requirements. The area of evaluation may contain a few minor problems for which corrective action appears highly effective.

b. Satisfactory. Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

c. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

d. Unsatisfactory. Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains one or more serious problems for which the corrective actions appear ineffective.

12.10 Documentation. Documentation used and referenced to perform surveillance will consist of monthly reports, contractor plans and procedures, schedules, customer feedback and contract data requirements.

a. Recording Observations. The COR shall use Surveillance Logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record for reference. The contractor is to be told each time that a deficiency is found during scheduled observations. The COR makes a notation on the Surveillance Log of the date and time the deficiency was discovered, then, the COR asks a contractor site manager to initial the notation, documenting notification of the deficiency only.

b. Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions which if answered, will probably pinpoint the source of the problem.

c. Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the Contracting Officer through the COR.

Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

12.11 Taking Action.

a. The COR may evaluate the contractor’s performance and document any non-compliance, but only the

KO may take action against the contractor for an unacceptable rating.

b. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

12.12 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract, and forwards them for inclusion in the contract file at the end of the surveillance period.

However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

13.0 Performance Standards (Metrics).

The contractor shall determine and resolve trouble shooting remote diagnostic services problems within 1 hours of scheduled time.

The contractor shall provide deliverables in accordance with schedule.

The contractor shall demonstrate effectiveness of improvements/corrective actions in response to customer complaints within 24 hours of scheduled time.

The contractor shall limit errors to no more than 2 per performance task.

14.0 Performance Requirements Summary. The performance standards are stated in the summary below:

Required Service

(PWS Reference) Performance Measurement

Inspection Method Acceptable Quality Level

(AQL)

Section 1.2 thru 6.0 (1) Timeliness

(2) Quality of Service

(3) Performance

Random and Monthly

Inspection of provided services

95%

Deliverables 5.3 (1) Timeliness

(2) Quality of Service

(3) Performance

Random and Monthly

Inspection of provided services

95%

WAGE RATE DETERMINATION

(a) The contractor is advised that this procurement is subject to the requirements of the Service Contract Act of

1965, as amended.

(b) The contractor agrees to furnish the Contracting Officer a copy of any collective bargaining agreement applicable to employees under this contract.

(c) The labor category and wage rate applicable to this requirement is: Occupational Title(s) and hourly rate – To be determined by vendor.

Salaries paid to employees must be in compliance with this labor category and wage determination or collectiving bargaining agreement.

(d) Wage Determination No. 2015-5782 Revision No. 11 date 12/23/2019 can be found at http://www.wdol.gov.

NMCARS 5237.102--90 (ECMRA)

NMCARS 5237.102-90 Enterprise-wide Contractor Manpower Reporting Application (ECMRA).

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for telephone maintenance via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities; M6700120Q0012

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission

(D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 01 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

CLAUSES INCORPORATED BY REFERENCE

52.202-1 Definitions NOV 2013

52.203-3 Gratuities APR 1984

52.203-11 Certification And Disclosure Regarding Payments To

Influence Certain Federal Transactions

SEP 2007

52.203-12 Limitation On Payments To Influence Certain Federal

Transactions

OCT 2010

52.203-18 Prohibition on Contracting With Entities That Require Certain

Internal Confidentiality Agreements or Statements--

Representation

JAN 2017

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber

Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2018

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011

52.204-13 System for Award Management Maintenance OCT 2018

52.204-16 Commercial and Government Entity Code Reporting JUL 2016

52.204-18 Commercial and Government Entity Code Maintenance JUL 2016

52.204-19 Incorporation by Reference of Representations and

Certifications.

DEC 2014

52.212-1 Instructions to Offerors--Commercial Items OCT 2018

52.212-4 Contract Terms and Conditions--Commercial Items OCT 2018

52.228-5 Insurance - Work On A Government Installation JAN 1997

52.232-17 Interest MAY 2014

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013

52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2013

52.233-1 Alt I Disputes (May 2014) - Alternate I DEC 1991

52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.242-13 Bankruptcy JUL 1995

52.245-1 Alt I Government Property (JAN 2017) Alternate I APR 2012

52.245-9 Use And Charges APR 2012

52.247-34 F.O.B. Destination NOV 1991

252.201-7000 Contracting Officer's Representative DEC 1991

252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013

252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

https://www.ecmra.mil/

252.204-7003 Control Of Government Personnel Work Product APR 1992

252.204-7004 Antiterrorism Awareness Training for Contractors. FEB 2019

252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber

Incident Reporting

DEC 2019

252.204-7015 Notice of Authorized Disclosure of Information for Litigation

Support

MAY 2016

252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of

Terrorism

MAY 2019

252.223-7008 Prohibition of Hexavalent Chromium JUN 2013

252.225-7001 Buy American And Balance Of Payments Program-- Basic DEC 2017

252.225-7002 Qualifying Country Sources As Subcontractors DEC 2017

252.225-7048 Export-Controlled Items JUN 2013

252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JUN 2013

252.243-7001 Pricing Of Contract Modifications DEC 1991

252.243-7002 Requests for Equitable Adjustment DEC 2012

252.244-7000 Subcontracts for Commercial Items JUN 2013

252.245-7003 Contractor Property Management System Administration APR 2012

252.245-7004 Reporting, Reutilization, and Disposal DEC 2017

CLAUSES INCORPORATED BY FULL TEXT

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (DEC 2019)

The Offeror shall not complete the representation in this provision if the Offeror has represented that it “does not provide covered telecommunications equipment or services as a part of its offered products or services to the

Government in the performance of any contract, subcontract, or other contractual instrument” in the provision at

52.204-26, Covered Telecommunications Equipment or Services--Representation, or in paragraph (v) of the provision at 52.212-3, Offeror Representations and Certifications--Commercial Items.

(a) Definitions. As used in this provision--

Covered telecommunications equipment or services, critical technology, and substantial or essential component have the meanings provided in clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video

Surveillance Services or Equipment.

(b) Prohibition. Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year

2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Contractors are not prohibited from providing--

(1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM)

(https://www.sam.gov) for entities excluded from receiving federal awards for “covered telecommunications equipment or services”.

(d) Representation. The Offeror represents that it [ ] will, [ ] will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation.

(e) Disclosures. If the Offeror has represented in paragraph (d) of this provision that it “will'' provide covered telecommunications equipment or services”, the Offeror shall provide the following information as part of the offer-

(1) A description of all covered telecommunications equipment and services offered (include brand; model number, such as original equipment manufacturer (OEM) number, manufacturer part number, or wholesaler number; and item description, as applicable);

(2) Explanation of the proposed use of covered telecommunications equipment and services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b) of this provision;

(3) For services, the entity providing the covered telecommunications services (include entity name, unique entity identifier, and Commercial and Government Entity (CAGE) code, if known); and

(4) For equipment, the entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known).

(End of provision)

52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES--REPRESENTATION (DEC

2019)

(a) Definitions. As used in this provision, “covered telecommunications equipment or services” has the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video

Surveillance Services or Equipment.

(b) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM)

(https://www.sam.gov) for entities excluded from receiving federal awards for “covered telecommunications equipment or services”.

(c) Representation. The Offeror represents that it [ ___ ] does, [ ___ ] does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument.

52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

(a) Definitions. As used in this provision--https://www.sam.gov/

Administrative proceeding means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian

Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceedings at the Federal and State level but only in connection with performance of a

Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

Federal contracts and grants with total value greater than $10,000,000 means--

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

Principal means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror ( ) has ( ) does not have current active Federal contracts and grants with total value greater than

$10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the

Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in--

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the System for Award Management, which can be accessed via https://www.sam.gov (see 52.204-7).

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

This proposed acquisition is a Brand Name requirement.

The following factors shall be used to evaluate offers:

Technical Factor 1: Technical Capability

Technical Subfactor 1- Extended Service Plan (ESP)

Technical Subfactor 2- Core TAS/ETAS support.

Factor 2: Past Performance

Factor 3: Price

Details on each of these technical factors/subfactors are provided in paragraph (vii).

A vendor’s quote must be written in a logical, practical, clear, concise and logically assembled manner, containing all pertinent information in sufficient detail to provide the evaluators with a clear understanding of the vendor’s approach and to permit evaluation of the proposed program. It is the responsibility of the vendor to present enough information to allow the various work efforts, support, and management approaches to be meaningfully evaluated without discussions.

The vendor’s initial quote should contain the vendor’s best terms from a price and technical standpoint. However, the Government reserves the right to have discussions with vendors if later determined by the Contracting Officer to be necessary. The Government may reject any or all quotations if such action is in the public interest; accept other than the lowest quotation; and waive informalities and minor irregularities in quotations received. Evaluation of the technical approach will be based upon the extent to which the vendor thoroughly and accurately describes the overall technical solution.

The Government will award a single contract resulting from this request for quotes to the responsible vendor whose quote, conforming to the RFQ; will be most advantageous to the Government, price and other factors considered.

Quotes will be evaluated in an efficient and minimally burdensome fashion. The Contracting Officer reserves the right to evaluate quotes without the use of formal evaluation procedures such as establishing a competitive range, conducting discussions, scoring quotations, and to make an award to other than the lowest quote.

All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

(i) The Technical Volume shall be specific and complete. In the Technical Volume, address your proposed approach to meeting the minimum performance or capability requirements of each technical subfactor.

(ii) Marketing presentations are not wanted and will not be evaluated. Hard and compelling evidence of capabilities is required to receive credit for evaluation factors.

(iii) Legibility, clarity, and coherence are very important.

(iv) Your responses will be evaluated against 52.212-2, Evaluation Factors.

(v) Provide as specifically as possible, the actual methodology you would use for accomplishing and satisfying the requirements.

(vi) All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

(vii) Evaluation Factor Details:

Technical Factor 1: Technical Capability

Subfactor 1- Extended Service Plan (ESP). The contractor shall provide an Extended Service Plan (ESP) to MCAS

Cherry Point in support of the base telephone SL-100 switch, RCC2 remote switch at North side, Bogue Field

(Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System hardware and software and T-Metrics system in accordance with the

Performance Work Statement.

Subfactor 2- SubFactor 2: Core TAS/ETAS support. Consist of core TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall provide limited on-site maintenance with 4 hour response time, unlimited remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services.

Emergency TAS shall be available 24 hours a day, seven days a week.

The contractor shall provide Repair and Replacement (R&R). The contractor shall utilize services to support to repair and return of failed items. The contractor shall utilize Networks dedicated full-time facilities for Depot Level

Support. The contractor’s emergency replacement service shall be available 24 hours a day, seven days per week, and 365 days per year for the MCAS Cherry Point. The contractor shall provide remote diagnostic services via

Nortel ETAS. In addition, each contractor telephone maintenance provider shall have five years of telephone maintenance experience.

Factor 2: Past Performance

The vendor's Past Performance Quote shall be specific and shall address every requirement stated in the PWS. The

Quote shall include the following:

Vendors shall submit three (3) past performance references for contracts performed within the past three (3) years.

Vendor’s Past Performance will be rated equally with the Technical Quote and will be an important factor in evaluating the credibility of the vendor's quote and relative capability to meet performance requirements. Vendors shall furnish past performance reference data for contracts, which required the same or similar type services with their offer.

Past performance information utilized will be obtained from the vendors' references, other customers known to the

Government and others who may have relevant information. Evaluation of past performance may be quite subjective based on consideration of all relevant facts and circumstances; however, the basis for conclusions of judgment will be documented.