Solicitation_M6700119Q0014_Technical_Assistance_and_support.docx

M6700119Q0014

Section SF 1449 - CONTINUATION SHEET

MAINT & REPAIR OF EQ/ELECTRICAL & ELCT

FFP

TELEPHONY NETWORK TECHNICAL ASSISTANCE AND MAINTENANCE IN ACCORDANCE WITH THE REQUIREMENTS SET FORTH IN THE PERFORMANCE WORK STATEMENT FOB: Destination

MILSTRIP: MMP10019SSDG031

PURCHASE REQUEST NUMBER: MMP10019SSDG031

PSC CD: J059

NET AMT

FFP

TELEPHONY NETWORK TECHNICAL ASSISTANCE AND MAINTENANCE IN ACCORDANCE WITH THE REQUIREMENTS SET FORTH IN THE PERFORMANCE WORK STATEMENT FOB: Destination

MILSTRIP: MMP10019SSDG031

NET AMT

FFP

TELEPHONY NETWORK TECHNICAL ASSISTANCE AND MAINTENANCE IN ACCORDANCE WITH THE REQUIREMENTS SET FORTH IN THE PERFORMANCE WORK STATEMENT FOB: Destination

MILSTRIP: MMP10019SSDG031

NET AMT

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

DELIVERY INFORMATION

31-JUL-2020

RONALD ROSS

25 CROSS STREET RM 1 (SUPPLY)

CAMP LEJEUNE NC 28542-0004

910-451-9429 FOB: Destination

MMP100

31-JUL-2021

MMP100

31-JUL-2022

MMP100

INSTRUCTIONS TO OFFERORS

1) SUBMISSION OF QUOTES.

1. The vendor is responsible for ensuring that quotes are received in the Contracting Office no later than 04:00PM (EST) on 10 JUNE 2019 as indicated on page one (1) of this solicitation.

1.

1. Quotes shall be submitted electronically via e-mail to joseph.schwarz@usmc.mil and melissa.chabot@usmc.mil.

1. RFQ Number M67001-19-Q-0014 must be clearly shown in the subject line.

PERFORMANCE WORK STATEMENT

This acquisition will be conducted in accordance with FAR Subpart 13.5, Simplified Procedures for Certain Commercial Items.

The United States Marine Corps MCIEast Contracting Department intends to procure Telephony Network Technical Assistance and Maintenance Support Services. M67001-19-Q-0014 is issued as a Request for Quotation (RFQ) to provide the Government maintenance support services. The RFQ documents and incorporates provisions and clauses that are in effect through Federal Acquisition Circular 2019-01, effective 20 Dec 2018 and DFARS Change Notice (DCN) 20190215, effective 15 Feb 2018. The associated North American Industrial Classification System (NAICS) code for this requirement is 811213 and this procurement is unrestricted. The provision at 52.212-1, Instructions to Offerors – Commercial Items applies to this acquisition. The service the contractor provides shall comply with all Federal, State, and Local regulations.

MCIEAST Telephony Network Technical Assistance and Maintenance Support Services

Introduction.

The G6 Telecommunications Support Division (TSD) provides critical voice and data communications to the Camp Lejeune area, and requires technical assistance and maintenance support in order to provide reliable service.

Scope.

This Performance Work Statement (PWS) establishes and defines the requirements for the contractor to provide technical support, repair/return of parts and on-site maintenance support as required for the Base Telephony Network for the Greater Camp Lejeune area. Specifics for each line item are included below. This will be a Firm Fixed Price (FFP) contract.

Places of Performance. (may require shipping to addressees at the below locations) Supported MCIEAST locations and/or AOR(s):

Period of Performance.

The period of performance will be 1 Aug 2019 to 31 July 2020, with two option years.

STATEMENT OF WORK

1.0 INTRODUCTION.

The purpose of this contract is to provide Telecommunications Support Division, G-6, MCIEAST with Technical Assistance Service (TAS), / Extended Technical Assistance Services (ETAS), Return & Repair Replacement Service, and Remote Diagnostics Service for Nortel/Avaya/ Genband and other ancillary equipment located aboard MCB Camp Lejeune and Marine Corps Air Station (MCAS) New River.

2.0 TECHNICAL REQUIREMENTS

2.1 This support agreement shall include the service requirements of Technical Assistance Service (TAS), / Extended Technical Assistance Services (ETAS), Return & Repair Replacement, and Remote Diagnostics, based on the Avaya CS-2100 host (with 4 MG9000 remotes, 3 RCC2 remotes, and two CM7 remotes) having 27,503 active ports, one (1) Callegra Callware Messaging system.

2.2 The support agreement package shall consist of core Nortel/Avaya/Genband TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall take incoming service calls. The contractor shall provide initial Tier 1 support and shall open ETAS tickets with Avaya/Genband on required service issues. This core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCB Camp Lejeune Meridian CS-2100, remotes, voice mail system, and all power inverters and rectifiers.

2.3 The contractor shall provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, services shall include testing, diagnostic fault isolation, problem resolution, and system restoration from the Avaya/Genband TAS facilities for the Avaya CS-2100 and CM6 switching system. Remote support shall include both telephonic assistance, direct remote access and on site assistance to the switching system via PSTN modem connection and/or Ethernet connection, as available.

2.4 There shall be special remote terminals to allow the Avaya/Genband TAS center to communicate with the system to diagnose fault conditions and recommend corrective actions. Emergency TAS shall be available 24 hours a day, seven days a week. For those customers requiring non-service threatening support, routine TAS shall be available from 7:00 a.m. to 4:00 p.m. EST, Monday through Friday.

2.5 In addition to core TAS/ETAS coverage, the support agreement shall allow for Repair and Replacement (R&R) of CS-2100 hardware, including disk drives, tape drives, power rectifiers and inverter modules. Typical turn-around time for R&R service shall be 20 business days or less. During emergency situations, necessary replacements shall be shipped within 24 hours. Coverage shall include all CS-2100 and CM6 equipment, rectifiers, inverters, voice mail components, and business telephone instruments (M5300 series) to be identified via a polling report.

2.6 Depot Level Support

2.6.1 Repair and Return of Failed Items. The contractor shall utilize Avaya/Genband services to support CS-2100 telecommunication systems. The contractor shall closely monitor Avaya/Genband ’s performance to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Depot Level Support for all items and support equipment that comprise the CS-2100 switch system installed at MCB Camp Lejeune, NC.

2.6.2 Depot Center Operations. The contractor shall utilize Avaya/Genband’s dedicated full-time facilities for Depot Level Support including the repair of all CS-2100 and peripheral equipment. This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. The depot centers shall be fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

2.6.3 Emergency Requests. To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 24 hours a day, seven days per week, 365 days per year for the MCB Camp Lejeune CS-2100 system. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. The contract will identify the point of contact that has been authorized by the Government to request this emergency service.

2.6.4 Remote Diagnostics. The contractor shall provide remote diagnostic services for Avaya CS-2100 switch systems that may occasionally experience hardware or software problems. Avaya/Genband shall have the ability to dial in through a modem to investigate the CS-2100 system in order to diagnose problems, provide technical assistance, and upload software patches. The contractor shall provide MCB Camp Lejeune with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

2.6.5 Scope of Remote Diagnostic Services. Remote diagnostic services shall be available for use during emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem. Emergencies shall be handled immediately. With non-emergencies, the site shall be called back to work the problem with the ETAS engineer. The contractor shall immediately investigate and resolve emergency situations that occur in the operation and maintenance of the switch systems and continue to work every such situation remotely until the problem is corrected and service is restored.

2.6.7 Remote Diagnostic Service Centers. The Remote Diagnostic Service Centers for Avaya/Genband switches and switch system peripherals shall be available 24 hours a day, seven days per week, 365 days per year for the duration of the contract.

2.6.8 On Site Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCB Camp Lejeune sites covered under this support agreement.

3.0 EQUIPMENT LIST

Following are items requiring Maintenance Support:

3.1 CS2100 Hybrid Telephone System: Currently has 3 RCC2 remotes located at H1, TC755, and AS224

3.2 Four (4) MG9000 remotes, located at RR134, WC99, M165, and PP5 on Camp Lejeune

3.3 Avaya CM7 at buildings BB248 and FC307.

3.4 Power systems for all switch sites (rectifiers, inverters)

3.4.1 HP5 (Host): Location - Camp Lejeune

Routers/switches: Two (2) Brocade MLXe-8 routers, Two (2) Brocade ICX 6450-24 switches.

ION PRIISMS Routing Device, ION SA 5600 Dell PowerEdge R320 Three (3) Dell PowerEdge R520 Two (2) Dell PowerEdge R430

3.4.2 H1 (Rem1): Location - Camp Lejeune MEF HQ

3.4.3 PP5 (HNPT): Location - Naval Hospital Area

Rectifiers: Benning 56A (36 modules) No system ser. no. (multiple components) Inverter: Benning Invertronic –M (6 60kVA modules) No system ser. no. (multiple components)

3.4.4 BB248 (Chby): Location -Courthouse Bay

Rectifiers: Emerson Netsure 802 (8 200A modules) No system ser. no. (multiple components) Inverter: Benning Invertronic (3 10kVa modules)

3.4.5 M165 (CJSN): Location -Camp Johnson

Rectifiers: Benning 56A (36 modules) No system ser. no. (multiple components) Inverter: Benning Invertronic –M (6 60kVA modules) No system ser. no. (multiple components)

3.4.6 TC755 (Geig):Location – Camp Geiger

3.4.7 AS224 (Nras):Location MCAS New River

Rectifiers: Nortel Helios 200A (3 modules) No system ser. no. (multiple components) Inverter: none

3.4.8 RR134 (Stby):Location – Stone Bay Rifle Range

Rectifiers: Emerson NetSure 802 (16 200A modules) No system ser. no. (multiple components) Inverter: Benning Invertronic-M (12 modules) No system ser. no. (multiple components)

3.4.9 WC99 (Wcrk):

Rectifiers: Emerson NetSure 802 (11 200A modules) No system ser. no. multiple components) Inverter: Benning Invertronic-M (5 modules) No system ser. no. (multiple components)

3.4.10 FC307: Emerson Netsure 802 (7 200A modules) No system ser. no. (multiple components) Inverter: Benning Invertronic-M (2 modules) No system ser. no. (multiple components)

3.5 Callegra Callware voice mail system No system ser. no. (multiple components)

3.6 Timing Systems:

3.6.1 HP5: Telecom Solutions DCD-519 No system ser. no. (multiple components) Symmetricom Xli SAASM Time and Frequency Receiver 0923S22467 Symmetricom SyncServer S250 Network Timing Server (2 units) SR 0719N64512 & SR 080657579

3.6.2 WC99: Symmetricom Xli SAASM Time and Frequency Receiver 1040U23808

3.6.3 RR134: Symmetricom Xli SAASM Time and Frequency Receiver 0935S22478

3.6.4 M165: Symmetricom Xli SAASM Time and Frequency Receiver 1202A45237

3.6.5 PP5:Symmetricom Xli SAASM Time and Frequency Receiver 1202A45206

Current total voice subscribers: 27,503

Government Furnished Information and Facilities Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each request. All information received remains the property of the United States Government. The Contractor may be in contact with data subject to the Privacy Act (Title 5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/ information.

There is no requirement for Government Furnished Facilities. If vendor provides “on-site” support, access will be granted as required.

Contractor Responsibilities The Contractor shall provide shipping as required. Government will not pay any travel expenses as part of this PWS.

Contracting Officer’s Representative. The Contracting Officer Representatives (COR) will monitor performance to ensure services are received and performed in a satisfactory manner. COR: To be provided at the time of award.

BASE ACCESS INSTRUCTIONS

Marine Corps Installations across the region are transitioning to a new government-owned access control system called Defense Biometric Identification System (DBIDS). This new and enhanced system replaces RAPIDGate and MCESS for contractors and other non-DoD-affiliated personnel requiring installation access. DBIDS is already installed at more than 320 sites with over 5 million registered personnel and unlike previous systems, this one is a free service.

Current RAPIDGate or MCESS credentials can easily be switched out for a DBIDS credential and new contractors can apply for a DBIDS credential using the same vetting requirements as previously required. RAPIDGate/MCESS credentials will be honored until September 30, 2018. After this date, all contractors will be required to have a DBIDS credential in order to access MCB Camp Lejeune and MCAS New River. In order to reduce wait time when exchanging your RAPIDGate/MCESS credential, it is highly recommended each applicant pre-register at https://dbids-global.dmdc.mil/enroll#!/.

Here's what you need to know:

CURRENT DOD ID CARD HOLDERS

-If you currently hold a valid Common Access Card (CAC), dependent ID card, reserve ID card, or retiree ID card, issued by the Defense Enrollment Eligibility Reporting System (DEERS), no further action is required.

-You will be automatically enrolled in DBIDS when your ID card is initially scanned at the gate. Expect a one-time delay of 3-6 seconds as the DBIDS system initially registers your information.

CURRENT CONTRACTORS

- Beginning June 5, 2018, RAPIDGate/MCESS card holders will be required to present a second form of government-issued identification to the gate sentry, along with the RAPIDGate/MCESS credential, in order to access MCB Camp Lejeune and MCAS New River.

- DBIDS credentials will be issued beginning June 25, 2018

- DBIDS credentials will be valid for the duration of your contract, not to exceed five years; however, re-vetting of individuals' information will occur each year.

- Contractors can exchange their current RAPIDGate/MCESS credential for a DBIDS credential without re-vetting, however they will be required to bring the following items:

· Current RAPIDGate/MCESS credential

· Second form of government-issued identification (driver license, passport, etc.)

· Company Contract/Letter of Authorization

· New DBIDS credentials will be valid for the remainder of the contract (not to exceed 5 years), but individuals will be re-vetted each year.

· All contractors (MCB Camp Lejeune and MCAS New River) will be able to exchange their current RAPIDGate/MCESS credential at the Camp Lejeune Contractor Vetting Office, Building TT-13, next to the Wilson Gate. NOTE: If a contractor requires flight line access, they must exchange their credential at Building AS-187 next to MCAS New River's Main Gate entrance. Only contractors needing flight line access will be serviced at AS-187.

Flight line access will still be granted at AS-302 using the procedures already in place.

NEW CONTRACTORS

· DBIDS credentials will be issued beginning June 25, 2018

· New contractors requiring access for over 60 days will receive a credential valid for up to one year.

· New contractors requiring access for less than 60 days will receive a temporary paper pass.

REMINDER: Beginning June 5, 2018, all personnel in possession of a RAPIDGate/MCESS credential will also be required to provide a second valid U.S. government form of identification. Beginning June 25, 2018, DBIDS credentials will be issued or exchanged in place of a RAPIDGate/MCESS credential. The last day RAPIDGate/MCESS credentials will be authorized for entry onto the installation is September 30, 2018.

More information on DBIDS can be accessed by current CAC holders at https://dbids.dmdc.mil/#!/resources.

If you have questions regarding the exchange of a current RAPIDGate/MCESS credential for DBIDS or you are a new contractor seeking enrollment into DBIDS, please contact the Contractor Vetting Office at 910-451-0283/0284/0285.

QASP

1. Purpose. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for Telephony Network Maintenance Services. The Contracting Officer (KO) will be appointed at the time of award and COR Contact information will be provided. The COR will also serve as the Quality Assurance Evaluator (QAE) and will use this QASP to ensure the standards of the contract are being met. The COR/QAE will be referred to as the COR throughout this QASP.

2. Level Of Effort Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the Contractor is performing up to the specified standards. The standards for this Statement Of work (SOW) are stated in the Level Of Effort Requirements Summary (PRS) included in this QASP. The standards for this procurement are subjective since specific metric-driven standards are not appropriate.

3. Management and Oversight. The QASP is based on the premise that the Contractor and not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The Level Of Effort requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards.

4. Acceptable Quality Levels (AQLs). AQLs have been established in the Level Of Effort Requirements Summary and provide performance standards that the Contractor will meet in performing the contract. If the contractor meets the required AQL, it will be paid the monthly amount agreed upon in the contract. In the event the Contractor does not meet the established AQLs, the KO has the right to exercise the negative incentives stated in this QASP.

5. Primary Method of Surveillance/Evaluation. The COR will evaluate the contractor’s performance using one or more of the following surveillance methods:

Observation/Random Monitoring: Observation/Random monitoring of staffing levels and personnel qualifications by the COR.

Random Inspection: Random inspection of maintenance actions/inspection documentation developed via Work Order (WO) Optimized Organizational Maintenance Activity (OOMA) Naval Aviation Logistics Command Management Information systems (NALCOMIS).

6. Negative Incentives. If any of the performance requirements do not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the KO, on a monthly basis, for appropriate action. When the performance is below the AQL standard, the Government may implement negative incentives that include: increased surveillance, reduction in contract price, decision not to exercise next option, increased Contractor reporting, and/or documentation of contractor’s failure to meet performance requirements in the Contractor’s Performance Assessment Reporting System (CPARS). Due to the urgent and continuous nature of this requirement, the government requires the contractor to maintain the proposed workforce at 100% manning. As such, the contractor is expected to develop a manning plan to fill any planned or unplanned vacancies on an expedited basis. Any vacancies that occur in the contractor’s proposed manning should be filled within 14 calendar days. Any manning vacancies that remain unfilled after 14 days will have an invoice offset calculated using the total proposed daily cost (including profit and overhead) for the position left vacant (based on a 30 day month) times the number of vacant days in the billing cycle plus an additional 10% of the cost calculated.

7. Notification. The COR will notify the KO, in writing, of unacceptable quality levels. The KO will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

8. Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the KO’s notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

9. Records. The COR will maintain contract surveillance files as directed by the KO. Surveillance files will include, as a minimum, the following documentation for this Firm-Fixed Priced contract:

1. COR designation and appointment letters.

1. A copy of the contract and all contract modifications.

1. QASP, Quality Control Plan, and any other monitoring tools, checklists, etc.

1. All correspondence including KO notifications and the Contractor’s responses.

1. Contractor monthly status reports.

1. Monthly evidence of satisfactory performance provided by Maintenance Chief.

1. Evidence of price monitoring: copies of certified invoices tracked against each contract line item.

1. Quarterly technical reviews.

1. Surveillance reports and a summary of the surveillance logs prepared by the COR and submitted to the KO annually.

1. Copies of deficiency reports that may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in the assessment in one or more evaluation areas.

1. Annual in-progress reviews conducted and entered into CPARS .

10. Ratings. The following criteria will be used for performance evaluations: Exceptional, Satisfactory, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change to the assessment status.

1. Exceptional. Indicates performance clearly exceeds contractual requirements. The area of evaluation may contain a few minor problems for which corrective action appears highly effective.

1. Satisfactory. Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

1. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

1. Unsatisfactory. Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains one or more serious problems for which the corrective actions appear ineffective.

11. Documentation. Documentation used and referenced to perform surveillance will consist of monthly reports, contractor plans and procedures, schedules, customer feedback and contract data requirements.

1. Recording Observations. The COR shall use Surveillance Logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record for reference. The contractor is to be told each time that a deficiency is found during scheduled observations. The COR makes a notation on the Surveillance Log of the date and time the deficiency was discovered, then, the COR asks a contractor site manager to initial the notation, documenting notification of the deficiency only.

1. Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions which if answered, will probably pinpoint the source of the problem.

1. Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the Contracting Officer through the COR.

Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

12. Taking Action.

1. The COR may evaluate the contractor’s performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

1. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

13. Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract, and forwards them for inclusion in the contract file at the end of the surveillance period. However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

14. Perfromance Requirements Summary. The performance standards are stated in the summary below.

Technical Requirements

In accordance with paragraph 2.0 through 2.6.8 in PWS

95%

COR

Observation

Random Monitoring

Positive Past Performance

Exercise Option

CLAUSES INCORPORATED BY REFERENCE

CLAUSES INCORPORATED BY FULL TEXT

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) ) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

A vendor’s quote must be written in a logical, practical, clear, concise and logically assembled manner, containing all pertinent information in sufficient detail to provide the evaluators with a clear understanding of the vendor’s approach and to permit evaluation of the proposed program. It is the responsibility of the vendor to present enough information to allow the various work efforts, support, and management approaches to be meaningfully evaluated without discussions.

The vendor’s initial quote should contain the vendor’s best terms from a price and technical standpoint. However, the Government reserves the right to have discussions with vendors if later determined by the Contracting Officer to be necessary. The Government may reject any or all quotations if such action is in the public interest; accept other than the lowest quotation; and waive informalities and minor irregularities in quotations received. A quote must be internally consistent or the quote will be considered unrealistic and may be considered unacceptable. Evaluation of the technical approach will be based upon the extent to which the vendor thoroughly and accurately describes the overall technical solution.

The Government will award a single contract resulting from this request for quotes to the responsible vendor whose quote, conforming to the RFQ; will be most advantageous to the Government, price and other factors considered. Quotes will be evaluated in an efficient and minimally burdensome fashion. The Contracting Officer reserves the right to evaluate quotes without the use of formal evaluation procedures such as establishing a competitive range, conducting discussions, scoring quotations, and to make an award to other than the lowest quote.

All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

1. The Technical Volume shall be specific and complete. In the Technical Volume, address your proposed approach to meeting the minimum performance or capability requirements of each technical Subfactor.

1. Marketing presentations are not wanted and will not be evaluated. Hard and compelling evidence of capabilities is required to receive credit for evaluation factors.

1. Legibility, clarity, and coherence are very important.

1. Provide as specifically as possible, the actual methodology you would use for accomplishing and satisfying the requirements.

1. All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

1. Your responses will be evaluated against the following Evaluation Factors:

Factor 1: Technical Capability: Detailed technical narrative that shall include the contractor’s technical approach for accomplishment of work that explains how the requirements described in the Performance Work Statement (PWS) will be accomplished from beginning to end. A vendor’s quote shall be written in a logical, practical, clear, concise, and logically assembled manner, containing all pertinent information in sufficient detail to provide the evaluators with a clear understanding of the vendor’s approach and to permit evaluation of the proposed program. It is the responsibility of the vendor to present enough information to allow the various work efforts, support, and management approaches to be meaningfully evaluated without discussions. Quote shall include confirmation of Nortel/Avaya/Genband Partnership;

Quality Assurance Plan: The vendor shall provide an approach and a process to efficiently and effectively measure, track, analyze report, and implement corrective actions. The compliance-oriented plan shall demonstrate a realistic application and monitoring of corrective action to ensure successful and timely problem resolution. The plan shall include how the vendor’s proposed Quality Control plan shall identify, document, and prevent deficiencies in the quality of service to meet or exceed Government quality expectations. The plan shall explain methods to develop and continuously improve a comprehensive higher level quality management system.

Factor 2: Delivery: Clearly state ability to meet the Period of Performance start date of 01 August 2019;

Factor 3: Past Performance: The purpose of the past performance evaluation is to assess the degree of confidence the Government has in The vendor’s ability to provide this service that meet the solicitation requirements based on The vendor’s demonstrated record of performance.

For this volume, The vendor shall identify relevant contracts, or those portions of a relevant contract, whose performance is within three years of the proposal due date and contains efforts similar to those efforts (e.g., service, type effort, contract tasks, contract type, contract dollar value, etc.), required by this solicitation. Offerors shall also identify relevant contracts within the past three years that had any show-cause notices, cure notices, corrective action reports or termination for default. Vendors lacking relevant past performance history will not be evaluated favorably or unfavorably on past performance and will receive a neutral rating.

Offerors are reminded that the Government reserves the right to use information to evaluate past performance obtained from sources other than those identified by The vendor. The Government may send additional questionnaires and/or obtain information from sources identified by the Government evaluation team.

To evaluate price, quotes will be evaluated using a price/technical tradeoff. This process is appropriate because it is in the Government’s best interest to consider award to other than the lowest price.

Factor 4: Price: All quotes submitted shall be the Contractor’s Best Quote as it is Government’s intent to make award based on the original quotes received.

The factors of Technical Capability, Delivery and Past Performance are weighted equally. All evaluation factors other than price, when combined, are significantly more important than price.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

SUBMISSION REQUIREMENTS. Quoters shall include:

1) Clearly state ability to meet specified delivery time after receipt of contract.

2) Technical proposal (see EVALUATION paragraph above) and confirmation of Nortel/Avaya/Genband Partnership.

3) Past Performance Information.

4) Pricing.

5) Vendor's quote shall include a Quality Assurance Surveillance Plan (QASP) to be considered a complete quote. While the quality of QASP will not be evaluated as a part of the technical capability factor, the vendor shall submit an effective QASP from which the Government can predict the likelihood of receiving quality services. The Government reserves the right to approve, alter, or replace the submitted QASP with the Government's own plan.

6) Provide the following information: CAGE Code and DUNS Number.

QUESTIONS. All questions shall be submitted, in writing, by 1600 20 May 2019 eastern time. Questions shall be via email to Joseph.Schwarz@USMC.mil. Contractors are responsible to ensure receipt of all questions within the requested timeframe.

NOTE: Questions received after the above date and time will NOT be answered.

A set of questions and answers will be provided via amendment posted on the Federal Business Opportunities website www.fbo.gov.

If there are no questions, no amendment will be posted.

SUBMISSION OF QUOTES. Quotes related to this RFQ shall be received by the Contracting Department by the date and time indicated in block 8 on the front page of the solicitation to be considered for award. The information submitted shall be clear and legible (Note: repetitively copied data loses its clarity and legibility.)

Quotes may be submitted via email to Joseph.Schwarz@USMC.mil.

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (OCT 2018) ALTERNATE I (OCT 2014)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (u)) of this provision.

(a) Definitions. As used in this provision-- “Economically disadvantaged women-owned small business (EDWOSB) concern” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

“Forced or indentured child labor” means all work or service—

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

“Highest-level owner” means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

“Immediate owner” means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: Ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

“Inverted domestic corporation,” means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

“Manufactured end product” means any end product in product and service codes (PSCs) 1000-9999, except—

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

“Place of manufacture” means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

“Restricted business operations” means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate—

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

“Sensitive technology”—

(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically—

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

“Service-disabled veteran-owned small business concern”—

(1) Means a small business concern—

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

“Small business concern” means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the criteria in 13 CFR Part 121 and size standards in this solicitation.

“Small disadvantaged business concern, consistent with 13 CFR 124.1002,” means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2) The management and daily business operations of which are controlled (as defined at 13.CFR 124.106) by individuals, who meet the criteria in paragraphs (1)(i) and (ii) of this definition.

“Subsidiary” means an entity in which more than 50 percent of the entity is owned—

(1) Directly by a parent corporation; or

(2) Through another subsidiary of a parent corporation.

“Veteran-owned small business concern” means a small business concern—

(1) Not less than 51 percent of which is owned by one or more veterans(as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and

(2) The management and daily business operations of which are controlled by one or more veterans.

“Women-owned business concern” means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of the its stock is owned by one or more women; and whose management and daily business operations are controlled by one or more women.

“Women-owned small business concern” means a small business concern --

(1) That is at least 51 percent owned by one or more women or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women; and

(2) Whose management and daily business operations are controlled by one or more women.

“Women-owned small business (WOSB) concern eligible under the WOSB Program (in accordance with 13 CFR part 127),” means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States.

(b)

(1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov. After reviewing SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications--Commercial Items, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard applicable to the NAICS code referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs __.

[Offeror to identify the applicable paragraphs at (c) through (u) of this provision that the offeror has completed for the purposes of this solicitation only, if any.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

(c) Offerors must complete the following representations when the resulting contract is to be performed in the United States or its outlying areas. Check all that apply.

(1) Small business concern. The offeror represents as part of its offer that it [ ___ ] is, [ ___ ] is not a small business concern.

(2)…