M00681-16-T-0050_SF_30_Amendment.docx

M00681-16-T-0050

M00681-16-T-0050

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 22-Jun-2016 04:00 PM to 24-Jun-2016 04:00 PM.

The following have been added by full text:

QUESTIONS AND ANSWERS

The purpose of this amendment is to:

1. Provide answers to the questions received regarding the solicitation.

2. Add clause FAR 52.219-4 - Notice of Price Evaluation Preference for HUBZone Small Business Concerns.

3. Correct the period of performance stated in in the provision FAR 52.212-1 Addendum to match the solicitation CLINs.

Questions and Answers

1. Is this a new requirement or a re-compete for work already being performed? If this is a re-compete, do the incumbent personnel meet all of the requirements listed in the Performance Work Statement (PWS)?

Answer- This is a re-compete for work already being performed. The current contractor is Advantel, Inc. under contracts M67865-14-F-0004 and M00681-14-F-0147. The incumbent personnel currently meet the requirements for M67865-14-F-0004 and M00681-14-F-0147.

1. Does this work fall under the Service Contract Act?

Answer- An SF 98 was submitted to the Department of Labor, and their response did not issue a wage determination for this requirement based on the number of employees and their classifications. Therefore, in accordance with Title 29 C.F.R. Subtitle A, Part 4, Section 4.6(d), the contractor is required to pay no less than the Federal minimum wage.

1. In regard to Outside Plant Infrastructure support (PWS 3.0) Will the Government provide more information about what OSP work will need to be done by the contractor, for example are there any aerial cables that will require maintenance/repair? Will the contractor be doing any work in manholes or hand holes? How many pedestals are there, and is the contractor responsible for their maintenance as well?

Answer- There are no aerial cables, and no work that is being performed in man/hand holes. The pedestals are not going to be maintained as part of this requirement.

1. Will the contractor need to purchase a bucket truck, trencher, or safety equipment needed for work in confined spaces?

Answer- No, none of these items are applicable or will be needed.

1. PWS paragraph 5.1.2 states that "In the event replacement parts are required to perform this service, the contractor shall be required to furnish all replacement parts at no additional cost to the U.S. Government." Is this correct? The contractor is responsible to pay for parts that wear out or are no longer functional/meet standards? How does the contractor price this without any forewarning of what may fail when?

Answer- The equipment parts being referred to in this paragraph are listed in PWS 7.0 and 7.1. The awardee will be responsible for maintaining a warranty with the equipment manufacturer so that parts are replaced free of charge.

1. Is PWS paragraph 5.1.6 states that the contractor is responsible for "maintaining the maintenance contracts and warranties" for equipment listed in 5.2.2. Does the Government A) want the contractor to simply keep track of the maintenance contracts and warranties for listed equipment and contact the OEM for that equipment when needed, or B) Is the contractor to purchase the maintenance contracts for said equipment and then coordinate usage of same when needed?

Answer- The contractor is to purchase the maintenance contracts for said equipment and then coordinate usage when needed. The current contractor holds the maintenance contracts and warranties.

1. CLIN 0002 (Over and Above Work) asks for an Hourly rate, but does not provide a description of which Labor Category is required. Is this CLIN for a Cable Technician or a Switch Technician?

Answer- The requirement to provide an hourly rate has been removed. No pricing is required from quoters on the Over and Above CLINs (CLINs 0002, 1002, 2002, 3002, 4002, and 5002). They will be negotiated as over and above work is required.

1. PWS Section 8.3(c)(1) states that no material markup is to be included in Cost Estimates. Is Sales and Use tax required for these items?

Answer- PWS section 8.3(c)(1) pertains to over and above work. The contractor is required to provide an all-in price to include all required taxes and fees with no additional mark-up.

1. Can you provide the following reports from the Avaya systems ASA software: List config all, Dis cap, Dis sys para cus options, List config soft, List media, and List sur.

Answer- The attachments containing these reports are too large to include in the solicitation or as separate attachments. These reports will be provided to the awardee at the time of award.

1. Will remote access be allowed on the Avaya CM6 system?

Answer- There is only limited remote access available.

1. Are there any specific security requirements for remote access?

Answer- It will be allowed by the Marine Corps Air Station S-6 Telephone Office on a case-by-case basis.

1. Does the base have any current spare parts on-site for the Avaya phone system and any 3rd party equipment?

Answer- The contractor should not rely on the Government for any spare parts.

1. PWS Section 5.2.1, Page 10, Paragraph 1 - Is the Maintenance team (1 supervisor, 2 technicians) required on base full time? If not, please provide estimate of how many days per week?

Answer- The maintenance team is required to perform services on site 40 hours per week.

1. PWS Section 5.3.2, Page 14, Paragraph 1-4 - Are there any current maintenance agreements with the manufacturers currently in place with any of the 3rd party systems?

Answer- The current contractor has an agreement with the third party vendors.

1. PWS Section 5.3.2, Page 15, Paragraph 4 – Is there a current CAIRS maintenance agreement in place? At the moment they are saying the site is not maintained.

Answer- There is a current CAIRS maintenance agreement in place. Unique Communications was contacted to confirm the agreement is in place.

1. The period of performance in the instruction to offers and the Period of performance in the schedule B do not match. Which is correct?

Answer- The period of performance has been corrected in the amended solicitation to read 1 July 2016 through 31 March 2021.

1. PWS Section 5.1.3 states the following: “The Contractor shall furnish only new original equipment manufacturer (OEM) parts with the most up to date firmware and software to affect any repair or replacement. All parts installed shall become the property of the US Government.” Does the Government intend for all repair and replacement for items covered under this PWS to fall under this clause? As there may be instances where the defective item may be end of manufacture support and not available for new purchase, will the Government consider removing this section and allow the contractor to procure remanufactured OEM items as long as they are covered by the contractor’s warranty?

Answer- Marine Corps policy dictates that only new equipment shall be used. In the event that a piece of equipment is discontinued by the manufacturer, re-manufactured equipment covered by the contractor’s warranty may be allowed.

1. Please provide model numbers for the relevant equipment.

Answer- Model numbers are provided in attachment 1.

As a result of this amendment, the solicitation has been extended to 24 June 2016 at 4:00 PM (PST).

The following have been modified:

52.212-1 ADDENDUM

INSTRUCTIONS TO OFFERORS

1. This is a request for quotations. Where the term “proposal” is used, the term “quotation” is hereby substituted.

2. This Request for Quotes will result in a Firm-Fixed Price contract to provide Telephone Maintenance Services at Marine Corps Air Station (MCAS) Miramar, California. The period of performance for one base period and six option periods is from 1 August 2016 through 31 March 2021.

3. In accordance with FAR 52.212-1(f), quotes are due at the time designated in block 8 of the SF 1449. Electronic submission of quotes is encouraged. In accordance with FAR 4.302(b), if electronic submission is not used, offerors shall use at least 30 percent postconsumer fiber paper and print or copy double-sided (or include an explanation concerning why it is not possible to print or copy double-sided). Do not attempt to send the quote via the US Postal Service (USPS) since the US Postal Service does not deliver to the building.

Quotes may be submitted as follows:

ELECTRONIC MAIL (EMAIL):

roger.lonoza@usmc.mil

HAND DELIVERY:

USMC Regional Contracting Office Attn: Roger Lonoza Bldg. 22180 Camp Pendleton, CA 92055

UPS/FEDEX MAIL:

USMC Regional Contracting Office Attn: Roger Lonoza Building 22180 MCB Camp Pendleton, CA 92055

BOX 555027

Camp Pendleton, CA 92055

FAXED QUOTES WILL NOT BE ACCEPTED

For quotes delivered by hand, offerors are advised that entry to the installation is restricted, and offerors are directed to familiarize themselves with the entry control location and process. Entry processing time is unpredictable and can be lengthy. The addressee indicated above may be able to facilitate entry processing, but is not required to do so, and inability to gain access shall not excuse late delivery.

Quotes shall be submitted using a page size of 8.5 x 11 inches. Pages may be single-spaced but shall have at least double spacing between paragraphs. Times New Roman, 12 point font shall be used except for figures, tables, and diagrams where smaller is acceptable as long as it is readable.

If quotes are submitted in different formats requiring different delivery methods, the quote of record shall be the last complete version received prior to the deadline.

For email quotes, the Government office designated for receipt of the quote is the email inbox of the addressee indicated above. Notwithstanding the provisions at FAR 52.212-1(f) or FAR 52.215-1(c)(3), delivery is not accomplished until the addressee can open the email; delivery to a server or an email inbox on a server is not considered delivery to the designated Government office and the quotation is not under the Government’s control until the addressee can open the email. The email shall not be considered to be delivered unless the entire content of the email and all attachments can be read by the addressee indicated above. Receipt of an electronic acknowledgment from the addressee establishes that a record was received but does not establish that the content sent corresponds to the content received. Email attachments are limited to no more than 2MB. Offerors are specifically warned that email may be subjected to spam filters or attachment stripping.

All transmissions must clearly state the solicitation number and the name of the contract specialist on the first page to ensure proper receipt.

Attention is directed to FAR 52.212-1(f), concerning late submissions. Offerors are responsible for allowing adequate time for transmission to be completed. The offeror bears the risk of non-receipt of transmissions, and should ensure that all pages of the quote (and any authorized modifications) have been received by the designated office before the deadline indicated. Pages of a transmission that arrive after the deadline will not be considered.

The Government may make award based solely on the quote received.

4. Period of Acceptance of Offers: The pricing terms and conditions of the quote shall be valid for 90 days unless stated otherwise in the quote.

5. Questions Regarding the Solicitation: Questions must be submitted by email no later than June 14, 2016 at 4:00 pm Pacific Daylight Time (PDT) to roger.lonoza@usmc.mil. No phone questions will be accepted. The deadline is necessary to ensure timely award and the Government may, in its sole discretion, choose not to respond to questions received after the deadline. All questions will be reviewed and responded to by an amendment to the solicitation.

The question should be in the following format:

Reference: Section ___, Page ____, Paragraph ____ Question: ____________________________________

6. Contract Authority. The Government will solicit and award this contract utilizing the procedures at FAR Part 12 Acquisition of Commercial Items in conjunction with FAR 13.5 – Simplified Procedures for Certain Commercial Items.

7. Format of Quotes. This section specifies the contents, format, and limitations that the offeror shall use when submitting a quote. Offerors quote shall be in the form prescribed below and shall contain a response to each of the areas identified. Each of the parts must be separate and complete so that the evaluation may be accomplished independently for each part. There is no page limitation.

The contractor shall submit the quote in sections based on the following format:

(a) VOLUME I: General

1. Standard Form 1449: Blocks 17a, 30a, 30b, and 30c of page 1 of Standard Form 1449 shall be completed. Copies of any amendments (SF-30) shall be signed. The SF-1449 and SF-30 shall be signed by an authorized agent to confirm that the offeror has read and agrees to comply with all the terms, conditions and instructions provided in the solicitation document.

(b) VOLUME II: Technical

The Technical Quote shall not contain price information. Technical Quotes shall be clear, concise, and include sufficient detail for effective evaluation against factors defined in 52.212-2 of this solicitation. The quote should not simply rephrase or restate the Government’s requirements, but rather shall provide convincing rationale to address how the offeror intends to meet the requirements of the Performance Work Statement (PWS). Statements that the offeror understands, can, or will comply with the PWS; statements paraphrasing the PWS or parts thereof; and phrases such as “standard procedures will be employed’ or “well know techniques will be used,” etc., will be considered unacceptable. Offerors shall assume the Government has no prior knowledge of their experience, and will base its evaluation on the information presented in the quote. In particular, the technical quote shall describe:

1. An overview of the methodology guiding the performance of the technical requirements in accordance with the PWS and general description of how the technical approach will be applied to accomplishing the requirements.

2. The proposed knowledge, skills, abilities and qualifications indicating the organizational experience required to perform the PWS.

3. An overview of how the Offeror plans to facilitate the phase-in process without creating a break in service.

(c) VOLUME III: Price -

1. If adequate price competition is not obtained or if price reasonableness cannot be determined using price analysis of Government-obtained information, additional information in accordance with FAR 15.4 may be required to support the proposed price.

2. The price shall be provided in the schedule of services contained in the solicitation Standard Form 1449 to include all respective Option line items.

(d) VOLUME IV: Past Performance –

1. Offerors shall provide no more than a total of three (3) relevant past performances references to include both the prime and any sub-contractor. Relevant is defined as performance related to the Scope (3.0) and/or Tasks (5.1) of the PWS within the last three (3) years from the date of issuance of the solicitation. Include the following fields:

- Customer;

- Contract/Task Order number;

- Contract type;

- Program name;

- Role; Prime/Subcontractor

- Total contract value;

- Identification of any Key Staff involved;

- Description of work performed / relevance to this task, provided in ‘bullet’ format;

- Names / telephone numbers / e-mail for the PCO and/or COR

If the offeror is unable to provide three (3) relevant contracts for the past performance evaluation, a lesser number may be submitted. Under no circumstances may an offeror submit more than three (3) contracts for review, regardless of whether the contracts were performed by the offeror, subcontractor(s), or any combination thereof. Any submission(s) in excess of this stated limit will be excluded by the Government. If subcontractor contracts are submitted, the offeror must also clearly indicate the percentage of work that the subcontractor(s) performed under each task/category of effort throughout the course of the contract. If the offeror possesses no relevant past performance, it should affirmatively state this fact. Failure to submit the required past performance information shall be considered certification (by signature on the offer) that the offeror has no past performance for like or similar items for the Government to evaluate.

2. Past Performance Questionnaire. For each contract referenced, a Past Performance Questionnaire contained as Attachment 5 must be completed and submitted. The offeror shall complete Part I and II of the Past Performance Questionnaire and e-mail the questionnaire to the applicable POC. Each POC shall be instructed to complete the questionnaire and e-mail the entire questionnaire to the Contract Specialist, Roger Lonoza at roger.lonoza@usmc.mil, no later than the quote due date .

If an offeror already has an evaluation completed within the Contractor Performance Assessment Report (CPAR) website for one of the referenced contracts provided in 4.d.1, a Past Performance Questionnaire does not need to be submitted.

3. The Government may use Past Performance information obtained from sources other than those identified by the Offeror. It is incumbent upon the Offeror to explain the relevancy of the data provided by the Offeror. The Government has no duty to search for data to cure the problems it finds in the information provided by the Offeror. The Offeror has the burden of providing thorough and complete past performance information.

PERFORMANCE WORK STATEMENT

TELEPHONE SWITCH MAINTENANCE

Performance Work Statement

1.0 Introduction – The S-6 Department aboard Marine Corps Air Station (MCAS) Miramar provides voice and data communication services for all Station and tenant organizations. These services are critical in order to perform their daily functions, maintain operational readiness, operate the airfield, and accomplish their mission.

2.0 Background – Voice services aboard MCAS Miramar are provided by a government owned AVAYA Communications Manager 6 (CM6) switch with multiple attached 3rd party pieces of equipment. The CM6 switch and 3rd party equipment were installed in December 2012. For many years the installation, operation and maintenance of the Avaya Equipment have been performed by AVAYA certified technicians.

3.0 Scope – The services set forth in this Performance Work Statement (PWS) will provide MCAS Miramar with personnel to install, operate, and maintain (IOM) the voice and data services provided by the S-6 Department Telephone office. Voice services include the IOM of the AVAYA CM6 telephone switch and all 3rd party equipment used to provide those services to include the installation and movement of voice and data circuits as directed by the S-6 Department Telephone office. Data services include extending Local Exchange Carrier (LEC) circuits as required to any location throughout the Air Station via copper or fiber optic cabling, troubleshooting circuit disruptions, tracing and repairing inside and outside plant cabling.

4.0 Applicable Directives – The S-6 Department Telephone office in conjunction with the S-6 Department Cyber Security/ Information Assurance Office work together to ensure the AVAYA CM6 and 3rd party equipment meet all Joint Interoperability Test Command (JITC) and Defense Information Systems Agency (DISA) directives and guidelines for connection into the DISA networks.

5.0 Performance Requirements - Contractor shall perform IOM and repair services to include inspection, cleaning, reconfiguration, adjusting, testing, and the replacement of parts and software to ensure equipment is operational at all times according to the manufacturer’s specifications and MCAS Miramar requirements.

5.1 General Tasks - Contractor shall perform installation, operation, maintenance and repair services to include inspection, cleaning, reconfiguration, adjusting, testing, and the replacement of parts and software to ensure equipment is operational at all times according to the manufacturer’s specifications and MCAS Miramar requirements.

5.1.1 The contractor shall thoroughly inspect all equipment parts for deterioration, excessive wear, or any other defects that affect telephone operability, and correct them in accordance with the manufacturer’s specifications.

5.1.2 In the event replacement parts are required to perform this service, the contractor shall be required to furnish all replacement parts at no additional cost to the U.S. Government.

5.1.3 The Contractor shall furnish only new original equipment manufacturer (OEM) parts with the most up to date firmware and software to affect any repair or replacement. All parts installed shall become the property of the US Government.

5.1.4 The Contractor shall furnish an accurate, current maintenance record upon the completion of each maintenance (preventative or corrective) service for each service call completed. The Government shall maintain and update a maintenance service log in regards to the telephone system for the duration of the contract.

1. The Government will provide the Maintenance Team Supervisor with routine work requests using the Contractor Service Authorization Form (hereafter known as the CSA) in order to preform regular daily tasks i.e. Adds, Moves, and Changes.

1. Normal work requests involving 5 or less work tasks will be completed within 2 normal business days.

1. 1 business day per 5 additional tasks will be allowed for each CSA.

1. Contractor will not be held responsible for time frames that have been documented due to a Government delay (i.e. lack of supplies, no access to facilities).

1. Contractor will provide copies of all completed CSAs on a weekly basis.

5.1.5 The Contractor response time after initial contact will be:

1. 2 hours for emergency response when problem is service affecting and impacts mission of the air station. i.e. safety of life or safety of flight.

1. 24 hours for routine work.

5.1.6 The Contractor shall be responsible for maintaining the maintenance contracts and warranties for equipment listed under 5.2.2. The Contractor will serve as the MCAS Miramar S-6 Telephone Office single point of contact for work to be performed on the listed equipment.

5.1.7 The Contractor shall perform installation, operation, maintenance, and repair of telecommunications services as directed by MCAS Miramar S-6 telephone office personnel through the use of a Contractor Service Authorization (CSA) form. CSA’s are utilized to provide specific direction to contractor personnel in the movement, installation, relocation, and reconfiguration of telephone lines and telecommunications services. Inside plant (ISP) wiring parts required for the completion of CSA’s will be provided by the US Government.

5.2 Personnel Requirements for the AVAYA CM6 suite - The contractor shall provide an experienced team of telephone maintenance personnel with applicable experience on the AVAYA CM6 suite of hardware and software and possess the requested skill sets, as detailed below, in order to ensure proper maintenance and repair are continuously achieved to further ensure uninterrupted telephone support aboard MCAS Miramar. This will consist of accomplishing all scheduled and unscheduled organizational level maintenance identified herein.

5.2.1 The proposed team of telephone maintenance personnel should consist of one (1) Maintenance Team Supervisor and two (2) Technicians. Each maintenance team member shall support the MCAS Miramar S-6 and liaison with the S-6 Telecommunications Manager in order to coordinate appropriate service completion as outlined herein. All work performed by the Contractor personnel shall be performed in accordance with the applicable manufacturer’s technical manuals and in accordance with local processes and procedures. A list of skill summaries and tasks required for the performance of this contract by the team of telephone maintenance personnel is provided below. All telephone maintenance personnel must be able to perform the following tasks provided below without direct supervision, and be capable of providing effective one-on-one instruction to MCAS Miramar telecommunications personnel on practical maintenance applications.

5.2.2 Supervisor Skill Summary: The Maintenance Team Supervisor (hereafter referred to as “Supervisor”) shall be Avaya CM6 certified and provide system administration services identified in paragraph 5.2.2.1 through 5.2.2.8:

1. Fault Management - The Supervisor shall work to resolve failures and fault conditions in MCAS Miramar’s supported products and initiate corrective actions to reduce faults, minimize network outages, and maximize network service availability.

0. Monitor Supported Products and adjuncts, respond to alarms, initiate corrective actions and provide status to the Customer.

0. Notify the Customer within one (1) hour of receipt of major alarms

0. Provide status updates to the Customer on all outages until complete resolution is obtained.

0. Report circuit problems to circuit providers, when appropriate.

0. Coordinate activities of technicians required to resolve fault conditions including dispatch or repair personnel (subject to and limited by the terms of the customer’s maintenance agreement).

0. Work with the maintenance provider to run diagnostic tests upon resolution to verify Supported Products operation.

0. Support service to detect, isolate and resolve network problems.

0. Check system reports to help monitor systems, network activity, and performance.

1. Telecommunication System Configuration Backup -The Supervisor will execute back-ups on a periodic basis and provide these backups to the customer for storage at a remote location. The saving of data from the Avaya telecommunication component to local media is critical for retention and disaster recovery purposes.

1. On-site Moves, Add’s & Changes (MAC’s)

0. Simple MACs are defined as on-site delivery of move, add, change and delete activity for software, at the user level. The Supervisor shall provide on-site support of MAC activity for supported products upon receipt of a correctly completed, Contractor Service Authorization (CSA) form as mutually agreed upon by customer and contractor.

0. The CSA will be issued by the assigned telecommunications specialist in the telephone office after they have received a request from user/customer.

1. Complex MACs are defined as on-site delivery of move, add, change and delete activity for network components, at system, network or application level.

1. The Supervisor shall provide on-site support of MAC activity for supported products upon receipt of a correctly completed CSA as mutually agreed upon by customer and contractor.

1. Sample complex MAC requests include but are not limited to:

0. Routing features such as simple Automatic Route Selection and Least Cost Routing changes.

0. Hunt groups (Universal Call Distributor, Automatic Call Distributor) creation and modification.

0. System intercept treatment and redirection.

0. Other non-engineering level software changes mutually agreed upon by Avaya Consultant and the Customer.

0. Voice mail and Automated Attendant systems.

1. Performance Measurement - The Supervisor shall ensure that MCAS Miramar has adequate equipment and network resources to support their mission by providing a monthly traffic analysis report on the Avaya CM6 and voice equipment to capture the following information:

6. Busy hour call rated processor occupancy

6. Port network time slot usage

6. Service circuits usage

6. Trunk group usage

6. Load balancing

6. Tone receiver usage

6. System capacity

1. Technical Consulting

6. The Supervisor shall offer guidance for installation, administration, features, and applications as his schedule permits during the coverage hour and period.

6. The Supervisor shall provide answers to questions about installation, administration, features and applications. This can include, for example, recommendations on system configuration changes, interpretations of reports, operational analysis, and explanations of complex or new features beyond what is in the system documentation.

6. The Supervisor shall perform voice project pre-service coordination and testing (e.g.: coordinate work functions and availability across vendors, coordinate temporary changes needed for precut testing) and provide consultative support for project teams during addition of project facilities.

6. The Supervisor shall support addition, move or re-arrangement of project facilities (e.g.: digital T1 spans, DID, CO, Tie Lines, Outside and Inside Plant, coordinate Dedicated Tech Activities) terminating on Avaya CM6 or other part of the MCAS Miramar voice network. The Supervisor shall:

0. Review project configuration to determine if additional hardware (e.g.: circuits packs, carriers, outside plant, inside plant) is required. Facilitate ordering of necessary project components and coordinate installation.

0. Review Designs, Project, and Implementation Plans to help MCAS Miramar Telecommunications office determine the feasibility of telecommunication projects.

0. Coordinate with the Customer to coordinate projects from order through cutover and testing.

0. During provisioning and cutover, verify working condition of routing software though call-through tests and notify customer when successful testing has been completed.

1. Network Carrier and Wiring Vendor Support - The Supervisor shall act as an agent on the customers behalf for customer’s designated network carriers and wiring vendors, which includes but is not limited to the following activities:

10. Access to records pertaining to equipment, network, local and non-local facilities

10. Access to records pertaining to cabling infrastructure

10. Coordination of trouble isolation, trouble referral, cooperative testing, alarm monitoring, and case management of network and local and non-local facilities troubles to resolution.

10. Coordination of trouble isolation, trouble referral, cooperative testing, alarm monitoring, and case management of cabling infrastructure facilities troubles to resolution.

10. Authorization of maintenance/repair service that does not commit MCAS Miramar to charges. Any chargeable activities will be handled by the Customer.

10. Refer supported product alarms to the appropriate network or wiring vendor as specified by the customer.

10. Manage alarms referred to network carrier or wiring vendor and provide status updates to Customer.

10. Open a maintenance service request if appropriate with the designated network carrier or wiring vendor as long as doing so does not commit the Customer to any charges.

10. Act on customer’s behalf in service dealings with other vendors. This provides a convenient, knowledge-centralized contact for working on multi-vendor projects and resolving multi-vendor trouble throughout MCAS Miramar telecommunications systems.

1. Technical Knowledge and Certifications - The Supervisor shall be Avaya CM6 certified and familiar with the installation, operation and management of the following:

10. Avaya DEFINITY ® -Enterprise Communication Server / CM6

10. Avaya EXPERT Systems SM Diagnostic Tools

10. Voice Messaging

10. Avaya INTUITY™ AUDIX® Messaging System

10. Crash Alarm System

10. CAIRS Telecommunications Management System

10. Avaya Communication Manager 6.0

10. AVAYA AURATM

10. G650 MEDIA GATEWAY RHS

10. IPSI2 CP TN2312BP RHS

10. IP 320 MEDIA RESOURCE TN26

1. Additional Supervisor Duties - The Supervisor shall provide management of communications support services for special events and systems as identified below.

10. Manage, monitor and maintain the Crash Alarm System to ensure a high level of availability for this critical communication component.

10. Manage and maintain emergency ringdown circuits (ie elevators, Air Traffic Control tower, medical, fire alarms, Provost Marshal Office circuits, alarm circuits, etc…)

10. Coordinate as directed with other MCAS Miramar management offices and authorized Government personnel in support of the Air Show, Presidential visits, and other special events as directed by the customer.

10. Manage and maintain cable records in Configuration, Accounting Information Retrieval System (CAIRS) Telecommunications Management System (TMS) database.

10. Manage, monitor and maintain Music-on-Hold system.

10. Support remote entry of 911 Database information (located in Buena Park) to include Automatic Location Information (ALI) updates as directed by the customer.

10. Manage and maintain Remote Access system.

10. Manage the continued development and deployment of AT&T Direct Connect circuits in place of more costly off-premise extension service.

10. Manage, monitor, and maintain Uninterruptable Power Supply battery system at main telephone switch building, and six remote locations.

10. Manage, monitor, and maintain on base T1 network.

10. Manage, consult, design and implement Basic Rate Interface (BRI) and Primary Rate Interface (PRI) for video teleconferencing (VTC).

10. Manage and monitor environmental systems (i.e. air conditioning for main telephone switch building, and six remotes, etc.).

10. Manage, design and deploy analog and digital station hardware, software, and technical services for telecommunication solutions.

5.2.3 Technician Skill Summary – The Maintenance Technicians (hereafter referred to as “Technicians”) shall provide installation, operation, testing and maintenance services for the telecommunications network aboard MCAS Miramar. The Technicians shall have a minimum of 10 years voice and data network experience in the installation, troubleshooting and operation of inside plant (ISP) and outside plant (OSP) communications infrastructure using copper and fiber optic cabling. Tasks that the technicians shall be experienced/qualified to perform include, but are not limited to the following:

1. On-site Install, Moves, Add’s & Changes (IMAC’s) - The Technicians shall provide the physical labor required to install, troubleshoot and maintain voice and data network connections aboard MCAS Miramar.

10. IMACs are defined as day-to-day activities associated with connection of cable pathways, configuration, de-installation, relocation, and installation of hardware in support of voice and data communications.

10. The objectives of this service are to install equipment with a minimum disturbance of the day-to-day operation and to provide the end-users on-the-spot familiarization with the equipment. Activities concerning hardware relocation or de-installation, and changes to configurations should be performed as scheduled and to the established standards, with minimum loss of end-users’ productivity time.

10. Install

0. Providing pathways for various services from the source to the service delivery point and connecting customer provided hardware as needed. Prior to completion technicians will conduct manufacturer's standard installation tests to verify operability.

11. Move

0. The movement of an active circuit from one location to another. A move of more than ten (10) circuits is to be considered a project. Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

12. Add

0. The installation of an additional service or peripheral to an existing circuit. Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

13. Change

0. Hardware - performing a modification to an existing circuit such as a hardware upgrade (to add functionality) or a downgrade (to remove functionality). Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

0. Software - performing a modification to an existing circuit configuration to add or remove functionality. Prior to completion technicians will conduct standard tests to verify operability.

1. Technical Knowledge - The Technician shall be capable of the installation, configuration, testing, and troubleshooting of the following types of circuits.

15. Digital T1 circuits

15. Direct in Dial (DID) circuits

15. Tie Lines – (Trunks) Defense Switched Network (DSN), emergency recall systems and least cost routing.

15. Ring Down circuits

15. Central Office (CO) Trunk connections and configuration

15. Outside Plant (OSP)

15. Inside Plant (ISP)

15. American National Standards Institute (ANSI) Cabling Standards

15. Primary Rate Interface (PRI) circuits

15. Basic Rate Interface (BRI) circuits

15. Video Teleconferencing (VTC)

15. Digital and Analog circuits

1. Direct Out Dial (DOD) circuitsCertifications and/or Licenses - The Technicians shall be qualified as Avaya Certified Associates (ACA).

1. Additional Technician Duties - The Technician shall perform communications support services for special events and systems as identified below.

15. Crash Alarm System to ensure a high level of availability for this critical communication component.

15. Emergency ring down circuits (i.e., elevators, Air Traffic Control tower, medical, fire alarms, Provost Marshal Office circuits, alarm circuits, etc…)

15. Air Show, Presidential visits, and other special events as directed by the customer.

15. Maintain cable records in Configuration, Accounting Information Retrieval System (CAIRS) Telecommunications Management System (TMS) database.

15. AT&T Direct Connect circuits.

15. Monitor, and maintain Uninterruptable Power Supply battery system at main telephone switch building, and six remote locations.

15. Monitor, and maintain on base T1 network.

15. Basic Rate Interface (BRI) and Primary Rate Interface (PRI) for video teleconferencing (VTC).

15. Monitor environmental systems (i.e. air conditioning for main telephone switch building, and six remotes, etc.).

15. Analog and digital station hardware, software, and technical services for telecommunication solutions

5.3 Personnel Requirements for the 3rd Party Equipment: The contractor shall provide experienced maintenance personnel with applicable experience on the specific equipment to be worked.

5.3.1 Maintenance personnel should consist of personnel that are certified to perform the required work on the specific equipment being worked on. All work performed by the contractor personnel shall be performed in accordance with the applicable manufacturer’s technical manuals and in accordance with local processes and procedures. The maintenance personnel supporting this contract shall only be responsible for performing the tasks as identified herein aboard MCAS Miramar.

5.3.2 Technician Skill Summary: The maintenance personnel shall provide testing and maintenance services for their specific equipment connected to the telecommunications network aboard MCAS Miramar. Tasks that the technicians shall be experienced/qualified to perform include, but are not limited to the following:

1. Compunetix Audio Conference Maintenance

15. Hardware configurations and repairs

15. Latest software releases

15. 24x7 Access to Customer Care hotline ensuring the fastest resolution to issues

1. SecureLogix Maintenance

15. Hardware configurations and repairs

15. Latest software releases

15. 24x7 Access to Customer Care hotline ensuring the fastest resolution to issues

1. Ion SecureCare Maintenance

15. Hardware configurations and repairs

15. Latest software releases

15. 24x7 Access to Customer Care hotline ensuring the fastest resolution to issues

1. CAIRS Telecommunications Maintenance System Maintenance

15. Unlimited technical support, which provides answer to questions, trouble shooting, data entry suggestions, and general support relating to the software.

15. Telephone training: scheduled, over the phone training for personnel during normal business hours.

15. Software updates and version releases.

15. Bug fixes made available on the web site.

15. Availability of all software help files.

15. Availability of all manual changes that may occur

1. DC Power Extended Warranty & Preventative Maintenance

15. Two scheduled preventative maintenance visit per year.

15. Repairs as required.

1. AC Power Extended Warranty & Preventative Maintenance

15. Two scheduled preventative maintenance visit per year.

15. Repairs as required.

1. Performance Requirements. The table below specifies the Performance Objectives and Performance Elements for the contract.

Table 1- Performance Requirements Summary (PRS)

90% accuracy in each report submitted

95% of all other deliverables shall be delivered on time

1. AVAYA CM6 EQUIPMENT LIST/LOCATION:

7.1 3rd PARTY EQUIPMENT LIST/LOCATION: