J.9-Past Performance Questionnaire.docx

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Attached to
Workers' Compensation Review Contractor (WCRC) Federal contract opportunity
Solicitation number
75FCMC23R0010
Issued by
Department of Health and Human Services Centers for Medicare and Medicaid Services

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J.2 Appendix B - WCCCSUserGuide v6.3.pdf PDF
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J.5 Appendix E- WCMSA Ref Guide v3-6_031522.pdf PDF
Solicitation RFP 75FCMC23R0010.pdf PDF
J.1 Appendix A - Statement of Work 2022 (final).docx DOCX document
J.4 Appendix D - Q&A Template.xlsx XLSX spreadsheet

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Text version

RFP-75FCMC23R0010

Attachment J-9 Past Performance Questionnaire

PAST PERFORMANCE QUESTIONNAIRE

CMS Solicitation No.75FCMC23R0010

(Company Being Evaluated) (Offeror)

Offeror/Contractor:___________________________
Address:___________________________
___________________________

Name of Contracting Activity:____________________________________________________ Brief Description of Work: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Contract Type:________________________________________________________________________ Total Contract Value:___________________________________________________________________ Performance Period:____________________________________________________________________ Please complete the following questionnaire about the Offeror/Contractor and indicate your responses in the blocks or columns, as appropriate. Numerical ratings are as indicated in the Rating Scale below. Other Ratings are as indicated in each block.

Rating Scale:

N/A
Not Applicable: Question does not apply to the contract discussed in this report
0
Unsatisfactory: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
1
Marginal: Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.
2
Satisfactory: Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
3
Very Good: Performance meets contractual requirements and exceeds some to the Government/Business Entity’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.
4
Exceptional: Performance meets contractual requirements and exceeds many to the Government/Business Entity’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

We request that you justify each of your ratings with a comment. Please be as specific in your comment as possible, especially in situations that warrant very high or very low ratings. Use extra pages as necessary or expand the form electronically as needed.

CUSTOMER SERVICE

How did the contractor work collaboratively with the “customers” of the contract?

“Customers” may include, but are not limited to, other stakeholders (such as Medical Providers in a health insurance contract) critical to the success of the contract in question and those members of your staff responsible for the administration of the contract.

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:
Rating:

Is/was the contractor committed to customer satisfaction and would you hire this contractor again?

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:

FINANCIAL MANAGEMENT

Was the contractor timely and accurate in processing payments if the contractor administered funds and/or payments for services?

If the contractor administered funds and/or payments on this contract, was the contractor timely and accurate in submitting accounting reports?

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:
Rating:

OPERATIONAL EXCELLENCE

How was the contractor’s quality of products/services? How well did the contractor meet the standards and requirements of the contract’s Statement of Work? Was the contractor timely in meeting its contract schedule and/or requirements?

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:
Rating:

How well did the contractor utilize internal controls to effectively manage its staff and systems?

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:
Rating:

INNOVATIONS

How well did the contractor develop and continually refine its internal business processes to improve the quality of the work delivered on the contract?

If the contractor did incorporate internal business processes changes, what was the impact of those changes on the daily operations?

If there are any instances that are of particular note, either positive or negative, please give specifics around the citation.

Comments:
Yes/No:

Agency/Company COMPLETING Questionnaire

Agency/Company Name: ___________________________

Address: ___________________________

Signature of Individual Completing the Questionnaire: ____________________________________ Date

Name: ___________________________ Telephone No.: ________________________

Title: ___________________________ Email Address: ________________________

<OR>

Q1. Quality: Did the Offeror demonstrate the execution of quality efforts resulted in effective performance outcomes for work activities?

Comments:
Rating:

Q2. Cost Control: Did the Offeror demonstrate the ability to ensure costs were within budget?

Comments:
Rating:

Q3. Schedule: Did the Offeror demonstrate the ability to consistently meet project milestones and deliverables on time?

Comments:
Rating:

Q4. Management: Did the Offeror demonstrate a past track record of notifying its contractors/customers of problems, remaining flexible and reliable, and being responsive to contract requirements and recommending solutions? How well did the Offeror match the qualifications of the key position, as described in the contract, with the person that filled the key position? Did the Offeror support key personnel so they were able to work effectively?

Comments:
Rating:

Q4. Utilization of Small Business: Did the Offeror demonstrate and implement an effective and efficient small/small disadvantaged business subcontracting plan?

Comments:
Rating:

Agency/Company COMPLETING Questionnaire

Agency/Company Name: ___________________________

Address: ___________________________

Signature of Individual Completing the Questionnaire: ____________________________________ Date

Name: ___________________________ Telephone No.: ________________________

Title:___________________________Email Address:________________________
Source Selection Information – See FAR 2.101 and 3.104Page | 2

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