ISWM HillAFB PWS Refuse FY20 14 May 20.doc

PERFORMANCE WORK STATEMENT (PWS)

FOR

INTEGRATED SOLID WASTE MANAGEMENT (ISWM)

Hill AFB

14 May 2020

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION

PAGE

1. DESCRIPTION OF SERVICES

3-12 2.

SERVICE SUMMARY

12-14 3.

GOVERNMENT FURNISHED PROPERTY AND SERVICES

14-15 4.

GENERAL INFORMATION

15-22 5.

APPENDICES

22-63

1. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform ISWM, municipal solid waste (MSW) collection and recycling services at Hill Air Force Base (HAFB) and Little Mountain Test Annex, Utah (LM). The contractor shall perform these services in this PWS for the Basic Year and each executed Option Year plus any extension of services as required per FAR Clause 52.217-8 Option to Extend Services. The contractor shall perform to the standards in the contract as well as all local, state, federal regulations and appropriate Final Governing Standards (FGS) with a focus on safety, sanitation and customer service. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish PWS requirements in a timely manner, at a reasonable cost and in a way that fosters pride and ownership in the work performed. Estimated workload factors are in Appendix A, collection areas are in Appendix B, signage instructions are in Appendix C, maps are in Appendix D, Government Furnished Property and Services are in Appendix E, and Safety Requirements are in Appendix F.

1.1. COLLECTION REQUIREMENTS.

1.1.1 Main Base

1.1.1.1. Integrated Solid Waste Management and Recycling. Emptying of MSW and recycling containers (both Government provided and contractor provided) shall be performed in accordance with (IAW) the historical data in Appendix A (Estimated workload and refuse tonnage) or at least by the schedule and frequencies identified in Appendix B (refuse, roll off, and recycle sizes, positions, and frequencies). The contractor shall establish initial vehicle routes and collection schedules upon contract award and if collection dates fall on a federal holiday, the schedule shall reflect this as a non-collection day and adjust accordingly. The initial vehicle routes and collection schedules shall be submitted to the Contracting Officer (CO) within five (5) calendar days after the start of contract performance. The contractor may propose adjustments to the schedule at any time but as a minimum the CO’s designated Representative (COR) (Quality Assurance Personnel) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period. At the discretion of the CO, sensors may be installed on waste collection containers to study waste generation trends and optimize collection routes. No changes are allowed to the schedule or haul route without CO or COR coordination. Collections as a result of any delays shall be performed by the next workday. When the contractor completes service at a location there shall be no litter, waste, or recyclable material on the ground within a 10 foot radius of the container.

1.1.1.2. Food Waste Containers. Empty containers used to dispose of food waste daily (on days when the serviced facility is in operation) whether the container is full or not. Food Waste containers and pickup days are identified in Appendix B. Cleaning and deodorizing shall be accomplished IAW paragraph 1.4.2.

1.1.2. Military Family Housing (MFH) (Non-Privatized). “Reserved” Not applicable to this contract.

1.1.3. Over and Above Requirements (paragraphs 1.1.3.1 through 1.1.3.9 are all Over and Above requirements). The following services shall be priced separately IAW the cost contained in blocks 19 through 24 on the SF 1449 and Section B. The contractor shall be compensated IAW the price specified on the SF 1449 for that service. Zero (0) deficiencies permitted while performing unscheduled collections IAW 1.1.3. – 1.1.3.2.3. Services designated over and above (estimated quantities based on historical data) shall be compensated IAW the unit price when these services are requested, when additional funding and services are necessary a modification will be issued by the CO.

1.1.3.1. Unscheduled Pickup and Special Events. In addition to the scheduled solid waste collections, the CO or COR may request the contractor make unscheduled collections and disposals. For unscheduled events, the contractor shall respond within one business day of notification from the CO or COR. For special events, the contractor shall perform additional work and provide additional containers not anticipated in the original scope of the contract or reposition solid waste containers as directed. These containers shall be placed in locations for a length of time designated by the CO or COR. The CO shall notify the contractor in writing at least 3 business days in advance of the special event date. Special events/projects include, but not limited to, Operational Readiness Exercises (ORE), Unit Compliance Inspections (UCI), Operational Readiness Inspections (ORI), Environmental Compliance Assessment Management Program (ECAMP), Air Shows, Change of Command ceremonies, and Government functions. These special events may be located at geographically separated locations that do not normally receive service. [The COR will notify the Contractor when special remote service is required and discuss particulars of the needed service]. The Contractor shall perform all work within the agreed timeframe. Additional work required for special events shall not relieve the Contractor of the responsibility to perform existing scheduled required services. See Appendix A for estimated workload data and Appendix B for task and frequency.

1.1.3.2. Construction and Demolition Debris (C&D). When requested by the CO or COR, the contractor shall provide roll-off containers for collection of C&D as detailed below and in Appendix B. The contractor shall place container(s) at the designated site within one business day of notification by the CO or COR. Container(s) placed in Industrial or Flight Line areas MUST have a fitted cover (or cover provided to the facility manager). Each container service includes pickup, recycling or disposal, and return to original location IAW paragraphs 1.1.5 and 4.5 and will be billed as one collection on the monthly invoice. The contractor shall recycle or dispose of all C&D at a permitted landfill or recycling facility. The contractor shall provide weight tickets of all roll-off containers to the COR. Contractor shall be on an “on call” basis within one business day of notification by the CO or COR. The Government may require the contractor to perform this service other than normal duty hours. See Appendix A for estimated workload data and Appendix B for locations.

1.1.3.2.1 Permanent Roll off Containers. The contractor shall provide containers to collect scrap wood, construction debris, and miscellaneous refuse or recyclable materials. The location of delivery is listed in Appendix B. The COR or CO shall notify the contractor when the roll off is ready to be serviced. See Appendix B for task and frequency.

1.1.3.2.2 Roaming Roll off Containers. The contractor shall provide containers to collect scrap wood, construction debris, and miscellaneous refuse or recyclable materials. The COR or CO shall notify the contractor the date and location of delivery and the point of contact including telephone number. The COR or CO shall notify the contractor when the roll off is ready to be serviced or picked up. Each delivery and pick up or service will be billed as one collection on the monthly invoice. See Appendix B for task and frequency.

1.1.3.2.3 Roll off Load & Go’s. The contractor shall provide containers to collect scrap wood, construction debris, and miscellaneous refuse or recyclable materials as a load & go collection. The COR or CO shall notify the contractor of the date and location of collection and the point of contact including telephone number at least 24 hours prior to scheduled delivery time. The contractor shall contact each load & go customer no later than 0730 the morning of delivery to notify them of the arrival time so the customer can arrange for personnel and equipment to begin working as soon as the roll off container arrives. The contractor must notify the customer no later than 1 hour prior to arrival time. If the contractor needs to reschedule, the customer shall be notified by the contractor. The contractor shall notify the COR of any rescheduling no later than 1600 the same day. The contractor shall wait while the roll off container is filled by the customer. If the customer is unable to start filling the container within 10 minutes of arrival, the contractor shall notify the COR or CO immediately and leave the area. The customer will reschedule with the COR. See Appendix A for estimated workload data.

1.1.3.3. Public/Common Use MSW Receptacles. “Reserved” Not applicable to this contract.

1.1.3.4. Public/Common Use Recycling Receptacles. “Reserved” Not applicable to this contract.

1.1.3.5. Ash Collection. “Reserved” Not applicable to this contract.

1.1.3.6. Additional Pickups. In the event unusual conditions cause a container to require pickup before the scheduled time, the CO or COR may request in writing (email sufficient) pickup within 24 hours and the contractor will be compensated at a unit rate based on the container size per contract line item IAW Schedule B.

1.1.3.7. Emergency Container Relocations. The contractor shall provide emergency container relocations during real-world higher Force Protection Conditions (FPCON’s). The contractor shall move all specified containers to the locations identified by the CO or the COR for the purpose of relocating containers at least 82 feet (25 meters) from the facilities. The contractor shall be on-call 24 hours a day, 7 days a week, including weekends and holidays. Emergency container relocations are expected to be initiated when the base reaches real-world FPCON Alpha plus or higher. The contractor shall supply a name of their designated representative for contractual actions. The contractor shall notify the CO, within 24 hours, of any change affecting the designated representative. Initiation to relocate the identified containers shall be completed by the CO or the COR notifying the contractor’s designated representative by phone or other means of communication. The CO or the COR shall direct the contractor to execute relocation of containers to FPCON locations. The contractor shall begin container relocations within 2 hours of notification. All moves must be completed in a quick and safe manner. The contractor shall contact the CO or the COR if there are any problems, difficulties, or resistance associated with container relocations. If problems with routine collection occur, contractor shall coordinate with the COR to adjust routine collection schedules during FPCON. The contractor shall notify the CO immediately upon completion of dumpster relocations. Dumpsters shall remain at designated FPCON locations until directed by the COR. At this time, the contractor shall move all dumpsters back to the original locations during regular refuse collection schedule; these moves shall be completed within seven (7) working days.

1.1.4. Inclement Weather Schedule. The contractor shall collect MSW and recyclable material during periods of inclement weather. In cases of severe weather, the CO or COR may authorize exceptions, in writing. When exceptions are granted all missed collections shall be performed within 24 hours after the severe weather has terminated, unless the CO authorizes additional time.

1.1.5. Route Parameters. The contractor shall submit proposed routes from their facility to Hill AFB using the Roy Gate as the only entrance/exit point to the CO within five (5) calendar days after contract award. Collection shall be made between the hours of 0600 – 1500 hours, Monday through Friday for all containers. Collection outside these hours shall require prior coordination of the CO or COR.

1.1.5.1 The contractor shall establish routes so that all containers within restricted or secured areas are serviced during normal working hours (0700 – 1430). The contractor shall identify in writing the employees performing service to any containers located in restricted or secured areas. As a minimum, the names, social security number, type of vehicle and start date of employment shall be provided. The contractor shall update list as changes occur.

1.1.5.2 The contractor shall notify the CO or Government COR of any conditions that may interrupt the schedule of performance such as disposal sites backed up, delays due to security measures, exercise, vehicle breakdowns, blocked containers, etc. Commercial vehicles going through Roy Gate inspection area have had delays up to 4 hours on a single day. The current contract has issues in the 1200’s area with vehicles blocking access to containers even when parked legally.

1.1.5.3 The contractor shall comply with all security procedures to ensure restricted/secure areas are not compromised. This may include but is not limited to: ensuring that access gates into secure areas close behind the drivers and opening and securing privacy fence gates and/or dumpster enclosure doors.

1.1.6. Points of Collection. Collection stations for MSW and recyclable materials are shown in Appendix B. The contractor shall position bulk containers for customer ease in depositing refuse and recycling material. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, fire hydrants and other potential obstructions. The COR may request the Contractor to relocate or reposition dumpsters when required. The Contractor shall perform these relocations within one workday after notification. Notify the COR immediately if any hazardous waste is found at a collection point. The contractor shall accomplish service for all containers on days and frequency stated in their collection schedule IAW requirements in paragraph 1.1.5. The government reserves the right to add up to a total of 60 rented front loader containers sized 8 CY of each type, MSW and recycle, throughout the life of this contract at no additional charge.

1.1.6.1. Missed Collections. The Contractor shall not miss collections; in the event that they are missed, the Contractor shall prioritize missed pick-ups at no additional cost to the Government. If the Contractor is notified by the CO or COR because of a missed collection, such collections shall be performed within 24 hours after notification and will be documented as a customer complaint.

1.1.7. Cubic Yard Capacity. Proposed capacity of containers is indicated in Appendix B. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency to improve the overall efficiency of MSW and recycling removal, and to submit these changes to the CO or COR. No changes shall be made until the proposed change is coordinated with the CO or COR. The Government reserves the right to change the cubic yard capacity at any collection station or change the number of collection stations as long as it does not increase the overall total cubic yard capacity of this PWS. The Government may also reduce the frequency of collections.

1.1.8. Government-Approved Containers. Collection of MSW and recyclable materials (except most cardboard/paper) in all areas shall be from contractor-provided, CO or COR accepted containers. The Government will provide most recycling containers (cardboard/paper) at most buildings. The contractor shall furnish sixty (60) recycling containers (cardboard/paper) to be located at remaining buildings after placing government furnished recycle bins.

1.1.8.1. Containers. The contractor shall furnish all bulk refuse dumpsters, sixty recycling containers, self-contained compactor units, and roll off containers. All containers must be in good working condition. All bulk refuse dumpsters shall be cathedral type with durable plastic lids. Dumpsters placed along loading docks must be convenient for customers to throw refuse away from the dock. The contractor shall collect and dispose of refuse and recyclable materials such that refuse and recycling containers are emptied before reaching full capacity.

1.1.8.2. Painting of collection containers. The contractor shall paint all containers including government-provided recycling containers (cardboard/paper). All contractor-provided MSW containers shall be Dakota Brown Federal paint number 30099 (Sherwin-Williams # 2056) and contractor-provided recycling containers (cardboard/paper) shall be Greystone Federal paint number 23617 (Glidden # 78-50). The contractor shall also paint all Government-provided recycling containers (cardboard/paper) Greystone Federal paint number 23617 (Glidden # 78-50).

1.1.8.3. Sawdust collection containers. The contractor shall furnish containers to capture sawdust at locations listed in Appendix B under Refuse Collection Stations & Frequency.

1.1.8.4. Container Storage. All contractor storage will be off base, including government provided recycling containers. The contractor is responsible for any damaged or stolen government containers; the contractor shall ensure before the containers are brought to base they are empty.

1.1.8.5. Compactor Units. The contractor shall provide three self-contained food compactor units to be positioned on the Northwest corner of building 849, on the West side of building 400 (Commissary), and on the South side of building 412 (BX). If the contractor should replace the compacting unit with a different type or model than the existing units, the contractor shall furnish training to government personnel employees at no cost to the government. See Appendix A for historical data.

1.1.9. Maintaining Containers and Collection Area. The contractor shall return all MSW and recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed and locked where applicable) and accessible to both customers and the contractor. The contractor is responsible for cleaning up any spills, debris, etc., on the ground within ten (10) feet of the container when servicing a location. This shall include for example; tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers as applicable. It is intended that the majority of debris will be placed in containers. The contractor shall notify the COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, the contractor can adjust the container size or pickup frequency with CO or COR approval. The contractor shall be responsible for keeping collection areas free of solid waste and debris.

1.1.10. Weighing of Vehicles. All vehicles used in the collection of MSW, C&D, organics and recyclable materials shall be weighed on state certified vehicle scales. The contractor shall submit a monthly report (paragraph 1.5) that includes weight tickets that reflect the disposed tonnage figures, date of disposal, and type of vehicle and cost of landfill tipping fees. The contractor shall be reimbursed for tipping fees according to submitted invoices.

1.2. RECYCLABLE MATERIALS PROCESSING. The contractor needs to take recycling material off base to be sorted at a Municipal Recycle Facility (MRF).

1.2.1. Materials. The following items shall be recycled: office paper, newspaper, clean corrugated fiberboard/cardboard/paperboard, colored paper, packing paper, paper bags, magazines, and books. Contractor shall recycle materials not listed above as directed by the CO or COR if collection and transportation costs do not exceed cost of disposal as MSW. All recyclable items shall be stored, shipped and disposed of IAW federal and local environmental regulations.

1.2.2. Pickup Points. Contractor shall provide recycling containers at the locations specified in Appendix B. Containers shall be emptied as specified in section 1.1.1.1.

1.2.3. Base Recycling Area. The government will provide the contractor use of the base recycling area as shown in Appendix D.

1.2.3.1. Contractor Responsibilities. The contractor shall prepare for transport/resale all recyclable materials. The contractor shall transport the recyclable materials to a contractor-owned or third party off-base facility for resale so long as government recyclable materials are weighed prior to co-mingling with other customers’ recyclables. Perform daily general maintenance and recommended maintenance on government furnished equipment. With the approval of the CO, contractor may procure and install additional equipment as required to more efficiently process recyclable materials. Contractor-purchased equipment will be procured at the contractor's expense, owned by the contractor and may be removed upon contract termination.

1.2.3.1.1. Organic materials. The contractor shall collect co-mingled cardboard and paper from government provided containers. Collected co-mingled corrugated cardboard, white ledger, colored paper, newspaper, packing paper, paper bags, paperboard, magazines, books, etc. shall be taken to an off base vendor that accepts these items. The contractor shall also collect wood waste that shall be preferentially taken to a recycle or compost facility if available.

1.2.4. Sales Receipts. The contractor shall provide a summary of sale proceeds by type of commodity, along with original sales receipts for recyclable materials and the proceeds to the government evaluator no later than the tenth working day of the month following the sale month. The sales receipts shall contain the weight, type and price of the commodity recycled. The contractor shall also submit an invoice of costs associated with the collection, processing, transporting and sale of recyclable commodities.

1.2.5. Composting. “Reserved” Not applicable to this contract. Composting performed under current Grounds Maintenance Contract.

1.3. DISPOSAL.

1.3.1. Off-Base Disposal. The contractor shall transport and dispose of all MSW at a permitted off-base disposal site. A copy of the landfill(s) operating permit that material is transported to shall be provided to the CO. The contractor shall transport recyclable commodities to an off-base material recovery facility. The contractor is responsible for disposal being IAW existing local, state, and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of off-base disposal locations and shall incorporate the permits or fees into their proposal price.

1.3.2. Disposal of Non-marketable Materials. Contractor shall dispose of non-marketable materials from processing recyclable materials at contractor’s off-base facility. Non-marketable materials include plastic bags, pizza boxes, other soiled boxes, tires, mattresses, refrigerators, TV’s, etc.

1.4. EQUIPMENT MAINTENANCE. Contractor furnished containers and Government furnished containers shall match the color scheme of the base. Additional re-painting must match the approved color scheme. The contractor shall maintain all contractor and government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. They must remain easily accessible to both customers and the contractor. Containers no longer serviceable or repairable shall be replaced from the contractor’s back-up stock at no additional cost to the Government. The contractor shall perform all cleaning, painting, repair and other maintenance tasks off base. Trucks and trailers used for hauling and collecting shall be free of odor, dirt, debris, and pests. Contractor vehicles and equipment shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup.

1.4.1. Vehicles. All vehicles shall be contractor furnished. All contractor vehicles shall have their company logo clearly visible on both sides of the vehicle and be maintained clean to present a neat, professional appearance. The contractor shall provide an adequate number of vehicles and equipment to fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary vehicles or equipment is down for extended maintenance or repairs. Vehicle and/or equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.4.1.1. Vehicle Maintenance. All vehicles and equipment used in the performance of this contract shall be in good operable condition and meet the current and future local, state, and federal safety requirements if updated during this contract period. Vehicles and equipment found to be unsafe and unable to function as designed shall be removed from the installation and replaced at the contractor’s expense. Vehicular repairs shall be done off base including all routine maintenance such as fluid changes or top offs. The CO or COR may inspect the contractor’s vehicles and equipment at any time and direct the removal of any unsafe or unusable vehicle or equipment from the installation. Broken down vehicles shall be removed from the base within 2 hours. Any vehicle leaks on base property must be reported to the COR or CO immediately. Contractor shall provide absorbent material, a flat nosed shovel and broom, and a container to recover spilled liquids from emergency situations such as broken hydraulic lines (spill kit on each vehicle should be maintained to contain enough for 110% of the maximum volume of chemicals carried on that vehicle). Clean up shall be performed immediately, and disposal of recovered materials shall be done off Base in compliance with applicable laws. Contractor shall also carry materials to prevent spilled fluids from entering a drain. Contractor is liable for the spill or release into soil/water/drains. Contractor is responsible for all costs associated with clean-up and restoration including any applicable fines and/or penalties.

1.4.2. Container Maintenance. All containers must remain in good, workable condition, with no rust, dents, broken or inoperable parts, leaks, or broken parts. Major repairs or maintenance, as determined by the CO, shall require replacement of the container. This applies to all refuse, recycling, compactor units, and roll-off containers. Missing or defective container lids within the flight line area shall be replaced within 48 hours after notification of defect; container lids in all other areas shall be replaced within seven working days.

1.4.2.1 Painting and Signage Requirements. All refuse, compactor units, and roll off dumpsters shall be numbered and painted a uniform brown, Dakota Brown Federal paint number 30099 (Sherwin-Williams # 2056). Government furnished and contractor furnished cardboard/paper containers shall be numbered and painted a uniform tan, Grey stone Federal paint number 23617 (Glidden # 78-50). The contractor shall provide all container signage, see Appendix C for specific requirements. Signage shall be approved by the CO before placing on containers. The contractor shall paint and apply new signage to all refuse, recycling, compacting units, and roll off containers within the first 90 days after the start of the contract and at a minimum of once every two years. Any painting shall be performed IAW standard commercial industry practice, performing proper pre-paint preparation practices, etc.

1.4.2.1.1 Cardboard Recycling Containers. Cardboard containers shall be eight (8) cubic yard containers, with self-closing lids and slot cut in top front for insertion of flattened cardboard. Location and frequency of collection are specified in Appendix B. The contractor shall provide all container signage, see Appendix C for specific requirements.

1.4.2.1.2 Sawdust Collection Containers. The contractor shall provide containers for the collection of sawdust as required. The container shall be modified to fit the collection system. The contractor shall provide all container signage, see Appendix C for specific requirements.

1.4.2.2 Cleaning Requirements. At a minimum all containers shall be cleaned annually to clean any food and/or refuse left on the inside and outside of the container and reduce odor. Containers located at a dining or similar facility shall be cleaned annually during warm months to clean food waste and reduce odors. All bulk containers shall have lids and doors that are easily operable and that prevent rodents from entering. The contractor shall be responsible for insuring container drain plugs are in place and functional throughout the period of the contract. The contractor shall furnish replacement bulk containers for all bulk containers removed for more than two hours for cleaning, painting, and/or repair. The term “all containers” refers to all contractor furnished property such as dumpsters, compactors, roll-offs, sawdust containers, recycle bins, etc. and to all government furnished property such as recycle bins.

1.4.3. Container Condition Logs. Truck drivers shall keep a monthly log that lists the following information: date, location of container, structural repair needed (as applicable), repair plan, estimated repair completion date, actual repair completion date. Contractor shall submit a monthly container condition report to the COR concurrent with the monthly invoice. Report will be submitted in an Excel spread sheet.

1.5. REPORTS AND RECORDS. The contractor shall provide a monthly report (invoice) detailing total tonnage of solid waste (MSW, C&D and recycling, roll-off, compactors and load & go’s) collected, landfill tipping fees, and weight tickets. These monthly reports shall be furnished in both pdf file and Excel format file(s). The monthly invoice shall be submitted to the Government COR no later than three (3) workdays following the month of service using electronic means of submission, i.e. Wide Area Work Flow (WAWF). The contractor will be informed if changes to the submittal process are required. The contractor shall provide monthly landfill or transfer station report listing all transactions for the month. Report shall contain the load/ticket number, date, and time, and total weight. Original refuse weight tickets and recycling sales receipts from the recyclables must accompany the report. In addition, the recyclables report shall detail materials collected and recycled by commodity, and gross proceeds from recyclable sales. Reports and weigh tickets shall be provided no later than the tenth working day of each month in order to meet billing requirements.

1.6. Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for ISWM via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.”

*Reporting Period: Contractors are required to input data by 31 October of each year.

Variation in Workload: The monthly invoice shall be submitted to the Government COR no later than three (3) workdays following the month of service using electronic means of submission, i.e. Wide Area Work Flow (WAWF). The contractor will be informed if changes to the submittal process are required. The contractor shall provide monthly landfill or transfer station report listing all transactions for the month. Report shall contain the load/ticket number, date, and time, and total weight.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

2. SERVICE SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Unless indicated elsewhere, these performance objectives will be measured monthly. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. This summary and the contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance, the expected method of Government surveillance, and confirmation of services provided. These thresholds are critical to mission success.

2.1. Quality Control. The contractor shall develop and maintain a quality control program to ensure ISWM, MSW collection, and recycling collection services are performed IAW commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2. Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Missed collections and unacceptable services shall be corrected within 24 hours of CO/COR notification at no additional cost as the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the CO shall take appropriate measures according to FAR 52.212-4(a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3. Performance Assessment.

2.3.1. Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted (i.e. daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO or COR.

Exceeding the performance threshold for any performance objective may result in a warning or letter of concern from the CO.

Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-Functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO or COR.

Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objectives for any two (2), or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-Functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance.

2.4. Periodic Progress Meetings. The CO, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

Contracting will put the minutes in writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The government will not provide any facilities or storage space for the contractor’s use under this contract. The government will provide most recycling containers and all snow removal, police, fire, and rescue services IAW Appendix E. The contractor shall reimburse the government for emergency medical treatment and transportation if these services are required.

3.1. Recycling Center. Currently there is a centrally managed recycling center at Bldg. 801 near Balmer Ave and 6th Street, see Appendix D. There are recycle containers for cardboard/paper located east of the facility, to the north of Bldg. 805 (Outdoor Recreation).

3.2. Recycle Containers. The government is providing most recyclable containers “as is”, the contractor will be given the opportunity to inspect the property before it is provided. Any repairs and/or refurbishment are at the contractor’s expense IAW FAR 52.245-1 and 52.245-2. The contractor shall have a property management plan (PMP) that shall be a contractually binding document that is to be approved by CO, it shall discuss the voluntary consensus standards (VCS) or industry leading practices (ILPs) the contractor intends to follow. Contractors shall use ILPs and VCSs to manage Government property in their possession. Recycle containers are on a rent-free basis.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. Quality Control Program. In compliance with the clause FAR 52.246-4 entitled “Inspection of Services – Fixed-Price”, the contractor shall establish a complete Quality Control Program to ensure the requirements of this contract are provided as specified. The CO will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications (at no additional costs to the government) and obtain acceptance of the plan by the CO before the start of the first operational performance period. The contractor shall have a person on staff that is qualified as the project Quality Control (QC) Manager. That person shall conduct on site random inspections, ensure daily operations are on schedule and completed within specified timelines, have full authority to act on all contract matters relating to the daily operation of the contract, and be responsible for compliance with the quality control plan.

4.2. QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received IAW contract requirements. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the base. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The COR will use the contractor’s work schedule or modified version thereof to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

4.3. GOVERNMENT REMEDIES. The CO shall follow FAR 52.212-4 Contract Terms and Conditions-Commercial Items, for contractor’s failure to perform satisfactory services of failure to correct non-conforming services.

4.4. HOURS OF OPERATION. Collection shall be made between the hours of 0600 – 1500, Monday through Friday. Collection outside these hours shall require prior approval of the CO.

4.4.1 Recognized Holidays. The contractor is not required to provide regular service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

4.5. SECURITY REQUIREMENTS.

4.5.1. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW FAR 5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference. The contractor shall also comply with all requirements and procedures IAW EAFBI 31-101, Installation Access. The contractor shall ensure all employees requiring access to the installation to include all sites have completed all requirements and obtained authorization from the contracting office. All vehicles shall be operated IAW Base traffic rules and regulations. The Government reserves the right to limit or deny access to the installation as required. Base passes, identifications and vehicle passes shall be returned to the Hill AFB South Gate Visitors Center at the end of the last contract period (period of performance) and receive receipt of return.

4.5.1.1. With adequate notice, not less than 48 hours, escorts will be arranged and provided until controlled or restricted area badges are obtained and initial flight line driving training is completed (for new employees only).

4.5.1.2. The contractor shall ensure all contractor employees receive initial and recurring training IAW Hill Instruction 13-213 paragraph 1.1.2. All employees (including backup drivers) required to drive in the flight line area must be familiar with local flight line rules and are required to complete all flight line driving training and testing requirements and must possess a current AF Form 483 authorizing flight line driving. This requirement must be completed prior to driving in the flight line area.

4.5.1.3. At the start of the contract and when otherwise directed an Entry Authorization Letter (EAL) request with the names of each contractor personnel and their social security numbers will be provided to each restricted area for their approval.

4.5.2. Force Protection Requirements. In addition to the requirements of clause FAR 5352.242-9000 Contractor Access to Air Force Installations (Nov 2012), during performance of this contract the contractor is responsible for:

4.5.2.1. Complying with all applicable security conditions. At the post award conference, the contractor will be provided guidance and appropriate instructions for force protection conditions (FPCON’s).

4.5.2.2. Contractor shall adhere to local Force Protection requirements. Restricted access to the installation or to areas of the base may occur for a non-specific, limited amount of time without warning for physical security of the base. Vehicles are subject to inspection by the COR, Base Safety Office, and Security Forces.

4.5.3. Restricted Areas. During the course of the contract, certain areas/sites may be restricted or closed to contractor personnel. The contractor shall comply with requirements for entry to include signing in or securing an entry badge.

4.5.4. Physical Security. All contractor vehicles are required to enter the base through the Roy Gate located on the North West side of the base. Time to enter the base may be up to four hours during high traffic hours or longer during higher FPCON’s. Security Forces may require all contractor vehicles exit the base through the Roy gate.

4.5.4.1. Government and Personal Property. The contractor shall be responsible for safeguarding all Government property. The contractor shall conduct work so that property, personnel, and work areas shall be protected at all times from inconvenience, damage, or injury. In the event of damage of any nature, caused by contractor operations or employees, due to improper protection, precaution, or safety measures, such damages shall be repaired or replaced by the contractor at his expense.

4.5.4.2. Key/access Card Control. The contractor shall establish and implement methods of making sure all keys and access cards issued to the contractor by the government are not lost, misplaced, or duplicated and are not used by unauthorized personnel and are secured when not in use. The contractor shall immediately report any occurrences of lost or duplicated keys/access cards to the COR or CO.

4.6. CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE (DOD) CONTRACTOR SERVICES DURING CRISIS. IAW DFARS.237.76 (continuation of Essential DoD contractor Services during a Crisis),

(a) Contractors providing services designated as essential contractor services by a requiring activity shall be prepared to continue providing such services, IAW the terms and conditions of their contracts, during periods of crisis. As a general rule, this will apply only to those services functions that have been specifically identified as essential contractor services by the functional commander or civilian equivalent.

(B) Contractors who provide Government determined essential contractor services shall provide a written plan to be incorporated in the contract to ensure the continuation of these services in crisis situations. COs shall consult with a functional manager to assess the sufficiency of the contractor-provided written plan. Contractors will activate such plans only during periods of crisis, as authorized by the CO, who does so at the direction of the appropriate functional command or civilian equivalent. And aforementioned Air Force implementation, unless otherwise directed by an authorized Government representative, it is determined that Refuse collection requirements under this Performance-Based Work Statement are essential to be performed during a crisis. The CO will notify the contractor of any changes to the hours of operation or procedures. The contractor shall only be permitted to bring empty trucks on base.

4.7. SPECIAL QUALIFICATIONS.

4.7.1. Personnel.

4.7.1.1. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The contract manager and alternate(s) must be able to read, write, speak, and understand English. The name of the manager and alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the CO prior to the contract start date.