SOW Elevator PM Services for 2024.pdf

PINON HEALTH CENTER

“ELEVATOR SERVICE”

GLOSSARY:

COR – Contracting Officers Representative SPOC – Supervisory Point of Contact HSA – Health System Administrator CO – Contracting Officers PHC – Pinon Health Center

1. DESCRIPTION:

Pinon Health Center owns one (1) elevator that is used 8 hours a day. Unit has mechanical and digital software devices, and safety components which run continuously when elevator is in operation. Mechanical components also run on oil and hydraulic fluids which needs to be serviced quarterly. This equipment needs to be checked by qualified technician that has specialty tools and is certified to service this equipment.

PERIOD OF PERFORMANCE:

• January 1, 2024 to December 31, 2024

2. PROJECT OBJECTIVES:

• Contractor will provide services (work days) Monday through Friday 8:00am to

5:00pm. Services will be Quarterly basis. If there is a need for a schedule change, the contractor shall furnish schedule of the date agreed upon to the (SPOC) Maintenance Mechanic Supervisor in advance.

• Contractor shall provide service ticket when deliverables and services are complete.

• Contractor shall sign-in at Security Department and have ID badge visible for identification purpose.

• Contractor shall conduct their operations at all times to ensure the least inconvenience to the Public, Patient Care and IHS staff.

• Contractor shall provide reliability, implement best possible service, and practice good customer care. The Pinon Health Center maintains the environment of care by maintaining correct operation of elevator and all safety devices are verified according to manufactures specifications.

• Contractor shall implement and ensure proper safety procedures pertaining to Environment of Care and NFPA life safety codes.

• Contractor personnel will have their company ID badge for identification purposes while on Pinon Property/Premises.

• The end result will be Contractor shall provide friendly customer care, reliability, implement best possible service, and practice good customer care.

The Pinon Health Center maintains the Environment of Care by providing customer and patients with safe physical environment for patient care services.

3. LIST OF SERVICES TO BE PROVIDED:

1.1 Contractor shall furnish all necessary labor, tools, supplies/materials, equipment, and transportation.

2.1 Car door and Operation inspection, clean and lubricate.

3.1 Car door performance test, verify safe operation.

4.1 Car top devices, verify safe operation test.

5.1 Car top maintenance, clean filters, hydraulic elevator controls, lubricate, check for wear and damage.

6.1 Check and inspect hydraulic elevator, clean and lubricate.

7.1 Check and inspect hydraulic controller and cabinet.

8.1 Check and inspect fixtures, cab and main landing.

9.1 Replace any burnt out lamps, buttons, key switches and signals for proper operation and notifications.

10.1 Elevator mechanical room, perform general housekeeping, clean floor and equipment.

11.1 Pit maintenance, clean elevator pit floor of excess dirt and debris.

12.1 Pressure relief valve and system test, verify hydraulic system, control valves pressure relief setting, limit switches, low oil switch, low pressure switch, and oil buffers for proper operation.

13.1 All deliveries and services will be scheduled during regular business hours 8:00am to 5:00pm Monday to Friday.

14.1 Contractor will provide services (work days) Monday through Friday 8:00am to 5:00pm performing preventive maintenance service on automatic doors. Services will be scheduled on “Quarterly” basis. If there is a need for a schedule change, the contractor shall furnish schedule of the date agreed upon to the (SPOC) Maintenance Mechanic Supervisor in advance.

15.1 Contractor shall provide service ticket when deliverables and services are complete.

16.1 Contractor shall sign-in at Security Department and have ID badge visible for identification purpose.

4. QUALITY ASSURANCE:

The government shall evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum requirements.

Performance – Based Matrix

Performance-based task

Indicator Standard Quality Assurance Incentives

State the end results or outputs that you, the customer will formally accept or reject.

For the requirement, state the feature(s) of end result that will be surveilled.

For each

“indicator,” state a performance level that, when met, means the task has been performed satisfactorily.

This Standard describes “What

Success Looks

Like.”

For each

“Standard”, state the method use to check performance (i.e.

random sampling, 100% inspection, periodic inspection, customer complaints).

List Positive and

Negative incentives. Address method of linking payment to quality of service.

Contractor shall

Produces work that is accurate, Quality workmanship and

Professionalism.

Maintains a safe workplace and environment for self and others.

Adheres and complies with

Pinon Health

Center policies and procedures, all applicable federal, state and local regulations and requirements.

Competency

Compliance

Empowerment

Professionalism

Community

Awareness

Service Quality

Perform 100% required tasks at

100% of the required competencies.

100% compliance with Pinon Health

Center-- Facility

Management protocols.

Conduct in a professional manner at all time, 100% adherence to the

Behavioral Health

Code of Ethics and

Federal Code of

Conduct.

100% On Time

Delivery of Supplies and Services

100% Satisfaction with quality of supplies and services is evidenced by valid input from the

Community

COR: Surveillance systems will include periodic inspections and customer complaints.

Payment of contract price for satisfactory service.

Contractor performance will be evaluated using the

National Institutes of Health (NIH)

Contractor

Performance Report.

The evaluation will be considered when future IHS contract selections are made.

No payment for incomplete work.

5. SCHEDULED STATUS PLAN:

• REPORT: Service Ticket and invoice

• PURPOSE: Use for payment

• Frequency: After each on-site visit

6. LOCATION:

Pinon Health Center 2175 State Road 4 Pinon, AZ 86510

7. CONTACT INFORMATION:

• Phillip Antonio, Maintenance Mechanic Supervisor – COR/928-725-9810 phillip.antonio@ihs.gov

8. PROJECT DELIVERABLES WILL BE APPROVED/ACCEPTED BY:

• Contracting officer: Flora Washington/ Flora.washington@ihs.gov /928-725-

• Contracting Officers Representative: Phillip Antonio, Maintenance Mechanic

Supervisor

• Receiving Agent: Rena Tsosie, General Services Supervisor

• Accounts Payable: Lavennia Deswood, Accounts mailto:Flora.washington@ihs.gov