ID04150059_Joint_Cyber_Planning_Services_PWS__28_May_15.docx

PERFORMANCE WORK STATEMENT

FOR SUPPORT TO

UNITED STATES CENTRAL COMMAND (USCENTCOM) JOINT CYBER PLANNING SERVICES

1. DESCRIPTION OF SERVICES: The United States Central Command (USCENTCOM) requires non-personal services to support its unique joint staff planning needs focused on integrating and synchronizing Department of Defense (DoD) military activities with United States Government (USG) strategy. Such non-personal services include the development of draft inputs to strategies, campaign plans, and concepts of operation that ultimately translate strategic and operational objectives into a series of related activities and operations to achieve desired end states in coordination with DoD components, USG agencies, allied, and mission partners.

0. BACKGROUND: USCENTCOM is furthering its efforts to integrate theater level campaign constructs with other DoD organizations and the interagency. This initiative promotes and depends upon a holistic approach to the planning, coordination, and synchronization of USG activities. Joint Cyber Planning Services (JCPS) USCENTCOM is charged with leading the strategic development, operational planning, and operations of full spectrum cyber operations.

0. Concept. This contract shall be staffed by a specialized subject matter expert team with the ability to self-perform specific planning requirements, operations requirements and collaborate with military and government employees to accomplish tasks that support the long-range planning requirements of the Joint Cyber Center, USCENTCOM.

0. REQUIREMENTS: The Contractor shall provide an extensive array of non-personal services to assist the Joint Cyber Center in theater planning synchronization. The Contractor shall provide effective and responsive assistance to the Joint Cyber Planning Services strategic development, operational planning, and execution operations. The Contractor must have skilled expertise in Full Spectrum Cyber Operations-Cyber Security, Cyber Defense, Cyber Defense-Response actions, Counter Cyber Operations, Offensive Cyber Operations, Counter Cyber Intelligence, Insider Threat, Cyber Intelligence Surveillance and Reconnaissance, Operational Preparation of the Environment, Strategic Planning and administrative services; providing services in the form of support to preparation of plans, policies, orders, indications and warnings, analysis, targets, battle damage assessments, and fires coordination, de-confliction and execution. The Contractor shall work an eight (8) hour day unless directed to work overtime. Overtime must be approved in advance, and will be authorized on a case by case basis by the Contracting Officer Representative (COR) in order to meet mission requirements. The Contractors’ core duty hours are 0900-1500 with flexible coverage beyond that Monday thru Friday, ensuring an 8-hour work day. The Contractor must provide the following skill levels:

· Minimum of 20% of contractor team Certified Information Systems Security Professional (CISSP) certified

· Minimum of 15% of contractor team Certified Ethical Hacker (CEH) certified,

· Minimum of 10% of contractor team CEH and Cyber Forensics certified,

· Minimum of 20% of contractor team with 10+ years Targeting, Fires, Maneuver, Battle Damage Assessment (BDA) and Modernized Integrated Database (MIDB) experience,

· Minimum of 20% of contractor team with 10+ years planning experience,

· Minimum of 33% of contractor team with Combatant Command (CCMD) experience,

· Minimum of 25% of contractor team with CCMD level experience, and JOPES and/or APEX level planning capability,

· Minimum of 10% of contractor team with Operations Plan (OPLAN), Operational Order (OPORD), Execute Order (EXORD) writing experience,

· Minimum of 10% of contractor team with Intelligence Surveillance and Reconnaissance (ISR) and all source analytics experience,

· Minimum of 10% of contractor team with NETOPS and Defensive Maneuver experience.

Fulfillment of skillset requirements shall be reported/tracked via a staffing matrix which shall include a list of positions, name of individual assigned to each position, and which individual(s) fulfills each of the requirements above, as well as years’ experience as noted in the following paragraphs. Staffing matrix shall be included in the monthly status report (See Attachment B, Table 2)

1. STRATEGY, PLANS, AND POLICY SUPPORT SERVICES.

0. Provide senior-level technical support with 10+ years’ experience in the development, evaluation and coordinated implementation of Combatant Command or Service level strategic cyber, plans, policies and programs throughout the USCENTCOM Area of Responsibility (AOR).

0. Provide subject matter expertise with 10+ years’ experience in the development and implementation of Combatant Command Cyber Strategy and doctrine Command and Control structures; while integrating and adhering to Combatant Command strategy, plans and policies.

0. Provide onsite expertise and support, via analyses and recommendations, for high-priority Combatant Command implementation and planning efforts involving joint, interagency, and multinational actors for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber Options, Defensive Cyber Operations, Defensive Cyber Operations- Response Actions, and DoD Information Network (DoDIN) Operations.

0. Provide expertise and support in the evaluation and analysis of National, DoD, USCENTCOM, USCYBERCOM, Joint Force Headquarters-Cyber (Army), USCENTCOM Partners, Coalition, and Interagency policies and programs.

0. Provide expertise and support in the development, planning, coordination and execution of National, DoD, USCENTCOM, USCYBERCOM, Joint Force Headquarters-Cyber (Army), USCENTCOM Partners, Coalition, and Interagency Cyber exercises.

0. Provide onsite expertise and service support for cyber program development and analyses to Planning Programming and Budget Execution; Readiness Deficiency; and Joint Capabilities Integrated Development System functions.

0. Provide onsite expertise for development of USCENTCOM policies and positions with respect to full spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations- Response actions, Active Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

0. Provide onsite support in the implementation and planning efforts with counterparts in USCENTCOM Component Commands, other key Combatant Commands, the Joint Staff, the Office of Secretary of Defense, as well as counterparts in other Federal departments and agencies.

0. Provide support and assistance to JCPS coordination between staff and coalition and regional partner representatives regarding operations in the USCENTCOM AOR.

0. Provide onsite support with greater than 10+ years in advising in order to provide senior level advisement to the USCENTCOM Commander on strategic and regional Cyber priorities, options and issues.

0. Provide onsite expertise, by way of analyses, recommendations, and draft products to assist in the development of information papers, planning orders, Operational orders, analyses, estimates, and briefings for USCENTCOM leadership and primary staff.

0. Provide onsite expertise, by way of analyses, recommendations, and draft products to assist in the development of information papers, planning orders, Operational orders, analyses, estimates, and briefings for USCENTCOM leadership and primary staff.

0. Provide subject matter expertise and technical recommendations to the JCPS regarding the Joint Operational Planning Process, Joint Operational Planning and Execution System, Adaptive Planning and Execution, campaign appreciation, campaign design, mission analysis, and critical factors analysis.

0. Develop and deliver, as required, effective oral and written presentations, to include briefs to senior leaders, on topics within the scope of the contract

0. Have a proficiency in clandestine capability development and interagency activities and DoD support vehicles

0. Each individual planner should have a minimum of 3 years’ experience working with a Combatant Command (COCOM) or equivalent level staff with a minimum of 7 years’ experience in an intelligence, operational or communications support planner role and 3 years’ experience in a cyber-role.

0. Experience in planning non-lethal operations to include cyberspace and special activities, to include operation research and qualitative analysis

0. Provide support to Operational Planning Team (OPT) efforts which require a working knowledge of military planning techniques and procedures. An OPT participant must be able to participate in a cross-Directorate team of planners through:

17. Mission Analysis: Review and analyze orders, guidance, intelligence, and other information in order for the commander, planning team, and staff to gain an understanding of the situation and to produce a restated mission statement for the commander’s approval.

17. Course of Action (COA) Development: Use the mission statement, commander’s intent, and planning guidance to develop multiple COAs. Examine each prospective COA for validity by ensuring adequacy, feasibility, acceptability, distinguishability, and completeness with respect to the current and anticipated situation, the mission, and the commander’s intent.

17. Course of Action Analysis (War-gaming): Course of action analysis involves a detailed assessment of each COA as it pertains to the enemy and the operational environment.

17. Course of Action Comparison and Decision: All retained friendly COAs are evaluated against established criteria and against each other, ultimately leading to a staff recommendation and the commander’s decision.

17. Plans Order Development: The staff uses the commander’s COA decision, mission statement, commander’s intent, and guidance to develop plans and/or orders that direct subordinate actions. Plans and orders serve as the principal means by which the commander expresses his decision, intent, and guidance.

17. Transition: Transition is the orderly handover of a plan or order to those tasked with execution of the operation. It provides staffs with the situational awareness and rationale for key decisions necessary to ensure that there is a coherent transition from planning to execution. The process, however, does not end here. The process is continuous. Staffs maintain running estimates that allow for plans and orders refinement.

1. SPECIAL TECHNICAL OPERATIONS SERVICES.

1. Provide onsite advice and assistance to key theater-strategic operations synchronization team staff with establishing capacity and capability to integrate communications processes, procedures and products into Memorandum of Instruction (MOI) operations planning.

1. Provide expertise in advising and assisting in the development of interdepartmental relationships between the Joint Cyber Planning Services and the Technical Services directorate for communications readiness planning in conjunction with on-going and future operations.

1. Provide onsite expertise for USCENTCOM staff on coordination with the MOI Technical Services Directorate regarding the long-term communications budget requirements to support future and on-going operations.

1. Provide onsite advice and assistance in the development of communications processes and procedures to support point and area communications requirements.

1. Provide onsite expertise with 10+ years’ experience in supporting Operational Planning Team (OPT) efforts which require a working knowledge of military planning techniques and procedures; and integration of technical capabilities.

1. Provide joint capability / technical operations planning expertise with over 7+ years’ experience conducting technical operations.

1. OPERATIONAL PLANNING, COORDINATION, INTEGRATION AND DECONFLICTION SUPPORT

2. Provide onsite expertise in the primary role of strategic and operational level planning and coordination for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations - Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

2. Provide senior-level onsite expertise with cyber planning depth, knowledge and experience; to integrate cyberspace operations into Department of Defense full spectrum planning and operations, to include Intelligence, Surveillance and Reconnaissance, Operational Preparation of the Environment, Defend/Deter/Deny, Targeting Effects, non-lethal mitigation, force protection and other plans and operations, as required.

2. Provide onsite expertise and support to the development of USCENTCOM Plans and orders for full spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations - Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

2. Provide onsite expertise with over 10+ years’ experience in non-kinetic operations in order to support cyber operations target development, effects and fires effects options, and battle damage assessments for use against kinetic and non-kinetic objectives, mitigation against non-lethal effects and response actions, and fires coordination, deconfliction, integration and direction for full spectrum cyber operations.

2. Provide 12+ years cryptologic technical expertise to conduct target development, design effects based operations, and support advanced targeting for fires as required.

2. Provide 15+ years targeting expertise to support target discovery and development to drive and shape virtual target development and execution.

2. Provide onsite expertise in the development of measures of performance (MOPs), measures of effectiveness (MOEs) for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations- Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

2. Provide onsite expertise and support in the development of USCENTCOM and Partner Cyber Key Terrain and mission assurance areas for integration into USCENTCOM plans and orders.

2. Provide onsite expertise on the management and tracking of operational orders, Cyber effectiveness (MOEs, MOPs).

2. Provide onsite expertise to coordinate with other mission partners to develop clandestine, technical capabilities to enable cyberspace operations.

2. Provide onsite expertise to conduct Integrated Joint Special Technical Operations planning to support cyberspace operations.

2. Provide onsite expertise to conduct cyberspace planning to enable Information Operations, to include Military Information Support Operations, Electronic Warfare, Deception and Special Technical Operations.

2. Provide onsite support and expertise and assistance in the conduct of Joint, Interagency, Intergovernmental, and Multinational full spectrum cyber planning, to including crisis action, deliberate, contingency and global campaign planning, for DoD plans and operations.

2. Provide onsite expertise on the Staff Action Officer duties involved in the planning, coordination and deconfliction of DoD plans, operations, actions and activities with the Joint Staff, Office of Secretary Defense, Geographical Combatant Commands, Functional Combatant Commands, Interagency, Intelligence Community, other DoD agencies, service staff, and supporting commands.

2. Planner is to coordinate with other Non-kinetic planners at USCENTCOM, USCENTCOM components, USCYBERCOM, Joint Staff, and Service Cyber components to reduce overlap of effort and conflicts in continuity.

2. Each is to coordinate with other Non-kinetic planners at USCENTCOM, USCENTCOM components, USCYBERCOM, Joint Staff, and Service Cyber components to reduce overlap of effort and conflicts in continuity.

1. PLANS AND STAFF COORDINATION SERVICES.

3. Provide onsite support in the conduct of contract staff administration functions, oversight of contract employee subordinates, and the conduct of logistical support.

3. Provide onsite support in the preparation of professional correspondence, coordinate briefings, and assist with conference preparations.

3. Provide onsite support assisting with daily calendars, oversight and conduct of office administration, obtaining office resources, and assisting with daily logistical support.

3. Provide onsite support for travel coordination of contractor employees and roster production.

3. Must have good communications skills to include oral and written communications. Must have a demonstrated working knowledge of Microsoft Word, Excel and PowerPoint.

3. Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.

3. Maintain records and files of work and revisions.

3. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

3. Manage distribution and suspense dates for the USCENTCOM Tasker Management Tool for all official taskers or RFIs from other HQ CENTCOM Directorate and outside organizations.

1. SHARE POINT ADMINISTRATOR/INFORMATION TECHNOLOGY SUPPORT SERVICES.

4. Provide onsite support on responsibilities for developing and planning the use of automated information systems to disseminate internal and external public information and perform related resource management functions.

4. Provide onsite support for on-hand graphics software applications, techniques, and tools, as well as the design and development user-interface feature, site animation, and special effects elements.

4. Manage SharePoint Portals across multiple networks responsible for SharePoint administration and security, SharePoint development, and SharePoint site management.

4. Work with the Command Focal Point Program Control Office and Special Security Office to verify Clearances and Information Access Authorizations.

4. Serve as a Division Authorized Transfer Agent responsible for Manual Cross Domain Transfers with a strong understanding of Controlled Access Program Coordination Office (CAPCO) classification guidelines. Additionally, serve as a Reliable Human Reviewer responsible for inspection of information in human-readable form, knowledgeable enough about the information to determine the presence of misclassification, and accept security responsibility for releasing the data to its recipient.

4. Serve as a Division Primary (and Directorate Alternate) Knowledge and Information Management Representative (KIMR), as well as the Division Records Management Officer.

5. Knowledge and Information Management Officer Duties:

0. Leads and monitors Knowledge systems and services.

0. Oversees and directs product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.

0. Develop strategies for long-term, sustainable systems to support the delivery of instruction.

0. Facilitate communication between stakeholders, successfully facilitating necessary negotiations.

0. Participate in the development of operating goals and objectives.

0. Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations.

0. Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems.

0. Evaluate new learning systems products that support the organization.

0. Gather data on user experience and implement plans of action to improve user experiences.

0. Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals

5. Division Records Management Officer Duties

1. Serves as the Senior Records Manager (RM) responsible for leading, planning and managing the division records management program for both core mission and administrative records, regardless of medium or format.

1. Serves as the senior technical expert electronic and non-electronic records management issues.

1. Advises senior program managers, on adequacy of documentation and creation and management of division records, keeping senior management informed on current and projected operational requirements.

1. Facilitates communications among these offices in matters relating to records/information assets and the management of risks to those assets.

1. SERVICES SUMMARY / PERFORMANCE CRITERIA MATRIX

0. The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS. This section contains those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government requires the Contractor to perform at the acceptable levels throughout the life of the contract. See Attachment A. Table of Services Summary.

3.0 DELIVERABLES

3.1. All deliverables shall be submitted in soft copy and electronic media to be specified. All deliverables and products shall be delivered to the appointed Contracting Officer’s Representative or alternate COR using USCENTCOM e-mail.

3.2. See Attachment B. Table of Deliverables for the list of data and report deliverables.

3.3. Upon receipt of each deliverable, the Government will review and approve. If a deliverable is unacceptable, the Government will notify the Contractor, who shall coordinate with the COR to determine resubmission time.

3.3.1. The acceptance of deliverables and satisfactory work performance required herein shall be based on the standards as specified in the requirements per Section 3.5 and Attachment A of this document and USCENTCOM policy and/or procedures. The COR will review the Contractor’s performance indicators in accordance with all the specifications stated in this document. Only the COR or alternate COR has the authority to inspect, accept, or reject work performed under this Contract.

3.4. References for report deliverables and acronyms. Joint Doctrine Publications provide all references for reporting requirements. Copies should be obtained from the military service assigned administrative support responsibility by DOD Directive 5100.3, 1 November 1988, “Support of the Headquarters of Unified, Specified, and Subordinate Joint Commands.” For this Contract use the U.S. Air Force: Air Force Publications Distribution Center, 2800 Eastern Boulevard, Baltimore, MD 21220-2896.

3.5. All non-electronic deliverables and products shall be delivered to the following mailing address:

4.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES:

4.1. GOVERNMENT-FURNISHED EQUIPMENT (GFE): The Government will furnish the Contractor with workspace to accomplish the tasks in this work statement. The Government will provide utilities, heating and air-conditioning, and telephone service. Additionally, the Government will provide the Contractor workstations for all Contractor personnel, consisting of a desk, chair, and personal computer with access to the USCENTCOM local area classified and unclassified networks, and telephone for use during the period of this contract. The Government will approve adjustments in the number of workstations if personnel increase. Additionally, the Government will provide access to copier, and fax equipment necessary to produce deliverables and other equipment determined by the Government to be necessary to accomplish the tasks of this statement of work. The Contractor shall comply with the USCENTCOM property management /inventory policies for all Government provided equipment. The Contractor shall be provided supplies, materials, and services to support performance under this contract.

4.2. GOVERNMENT-FURNISHED MATERIAL (GFM): The Government will provide all equipment, hardware, and software for technical systems upgrades as required in support of services provided under the PWS. The Contractor will be required to provide incidental materials related to event support while Outside the Continental United States (OCONUS) when it is more cost-effective to do so and time is of the essence for mission accomplishment. Examples of incidental materials are connectors, LAN cable, power cords, power adapters, surge suppressors, projector lamps, duplication and binding services, as well as printer, copier, and office supplies.

5.0 GENERAL INFORMATION

5.1. PLACE OF PERFORMANCE

5.1.1. The majority of work will be performed on-site at USCENTCOM Headquarters in Tampa, Florida. A requirement will exist for contractor staff to attend meetings in CONUS and OCONUS on a recurring basis. OCONUS travel will not always be at a USCENTCOM site, but will be in the USCENTCOM Area of Operation.

5.2. SECURITY REQUIREMENTS

5.2.1. Prior to starting the Contract, all Contractor personnel performing work under this Performance Work Statement (PWS) are required to maintain or be cleared to a minimum of a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.

5.2.2. Contractor must be able perform and be held accountable for opening security procedures and end of the day security closing procedures when the Contractor is the first in/last out for the Joint Cyber Planning Services office on a daily basis.

5.3. WORK SPACE

5.3.1. The government will provide and/or make available administrative office space as described under paragraph 4.1.

5.3.2. Government facilities comply with Occupational Safety and Health Administration (OSHA) work-place standards. Should hazards be identified, the Contractor will notify the government in writing, and the government will correct the hazard, taking into account safety and health priorities. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. The government assumes no liability or responsibility for the Contractor's compliance or noncompliance with such responsibilities.

5.3.3. The Contractor shall not alter or modify the furnished office space without specific written permission from the COR.

5.3.4. The Contractor shall return all facilities and equipment to the government at the end/termination of the contract. The office space and equipment provided for use in the performance of this contract shall be used only for performance of this contract. Due to the unique work area security measures, Contractors shall be responsible for complying with USCENTCOM policies.

5.4. CONSERVATION OF UTILITIES

5.4.1. The Contractor must make sure employees practice utilities conservation. The Contractor must be responsible for operating under conditions that prevent the waste of utilities. (a) Lights must be used only in areas where work is actually being performed. (b) Employees must not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems. (c) Water faucets or valves must be turned off when not in use.

5.5. CLASSIFIED INFORMATION

5.5.1. Disclosure of information, to any person not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor, or any person under their control, may subject the Contractor, its agents or employees, to criminal liability under 18 U.S.C. §793 and §798.

5.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMAND.

5.6.1. At the direction of an authorized Government representative, services required under this PWS may be performed on an extended basis to support an activation or exercise of contingency plans outside the normal duty hours.

5.7. PHYSICAL SECURITY

5.7.1. The Contractor shall be responsible for safeguarding all Government property, official information (classified and unclassified) and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment and materials shall be secured. When not under the direct control of Contractor personnel, all government facilities, equipment, and materials utilized by Contractor personnel shall be secured.

5.8. BREACH OF SECURITY

5.8.1. The Contractor shall not disclose nor cause disclosure of any information concerning operations which could result in or increase the possibility of a breach of security or interrupt the continuity of operations.

5.9. CONTRACTOR PERSONNEL

5.9.1. The Contractor shall provide a sufficient number of personnel possessing the skills, knowledge, and training to satisfactorily perform the services required by this PWS. The Contractor shall not employ persons who are identified to the Contractor by the Contracting Officer (CO) as potential threats to the health, safety, security, general well-being, or operational mission of the installation and its population. All Contractor personnel shall be able to fluently understand, read, write, and speak English.

5.9.2. The CO may require the Contractor to remove employees from the workplace for reasons of misconduct or security. The Contractor shall ensure employees have current and valid certifications and licenses, as identified by the Government or Federal, State, and local requirements or laws, to accomplish the services of the PWS before starting work. The Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest.

5.9.3. All contract personnel are required to predict out additional work hours that may be required beyond the standard eight-hour workday. These work hours must be approved, prior to being worked, by both the Contractor PM and the COR via a form provided by the Contractor. Forms are to be completed at least one week prior to the use of additional hours. It is expected that all due diligence will be made to complete work within the standard eight-hour workday. Additional work hours will be approved after the fact only on a case-by-case basis; do not assume that the COR and Government Supervisor will automatically approve additional work hours after the fact.

5.9.4. Contractor personnel will comply with the travel regulations listed in para. 5.15 and USCENTCOM Policies for travel. Travel and Other Direct Costs (ODC) shall be reimbursed at cost with no profit or fee. No additional mark-ups will be allowed. All travel beyond Joint Travel Regulations (JTR) specified radius of MacDill AFB shall be with the limitations set forth in FAR 31.205-46. Travel costs must be consistent with and limited to the approved Joint Travel Regulations.

5.10. NETWORK ACCESS

5.10.1. Prior to gaining access to the USCENTCOM computer network, Contractors must obtain a Common Access Card (CAC), complete Information Awareness training and complete the USCENTCOM Staff Officer Orientation Course.

5.11. HOURS OF OPERATION

5.11.1. The Contractor is responsible for conducting business, between the hours of 0730 – 1630 Monday through Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Work may be performed outside of normal duty day and normal duty week to allow for time differences between the USCENTCOM AOR and MacDill AFB and to accommodate senior government leadership scheduling constraints. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.12. FEDERAL HOLIDAYS

5.12.1. The Contractor shall observe the same holidays observed by the Government, as follows:

5.13. RECORDS MANAGEMENT

5.13.1. The service provider shall ensure all records (according to Title 44, United States Code, Public Printing and Documents, Section 3301, include all books, papers, maps, photographs, machine readable materials, or other documentary materials, regardless of physical form or characteristics), files, documents and working papers provided by the Government and/or generated for the Government in the performance of this contract, remain Government property and are maintained in accordance with established Federal Records Act (Public Law 81-754), Freedom of Information Act (Public Law 90-23), Privacy Act of 1974 (Public Law 93-529), (DoD), HQ USCENTCOM directives, and shall be used for official use only.

5.13.2. Government owned records will be segregated from the company-owned records. Records management at the functional level is life-cycle management (creation, maintenance, storage and use, and disposition) of information as a Government record, regardless of the media. Action to destroy Government records can only be based on authorized records disposition schedule (RDS) as approved by the National Archives and Records Administration (NARA). If there is no NARA disposition, records will be maintained until disposition is established.

5.13.3. All data created for Government use and delivered to, or falling under the legal control of, the Government are federal records and shall be managed in accordance with NARA and objectives and policies of the DoD, HQ USCENTCOM directives and the records management legislation as codified in 44 U.S.C., Public Printing and Documents, chapters 21, 29, 31, 33, and 35 and Freedom of Information Act (5 U.S.C. 552), Privacy Act (5 U.S.C. 552a), and Public Law 100-235 and shall be scheduled for disposition in accordance with 36 CFR Chapter XII Part 1228, Disposition of Federal Records, and the HQ USCENTCOM RDS.

5.13.4. All reports, records, files, documents, maintenance policies/operating instructions and working papers shall be made available to Government personnel, as requested.

5.14. PERSONALLY IDENTIFIABLE INFORMATION (PII).

5.14.1. Sensitive PII is personal information, which if lost, compromised or disclosed without authorization, could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual. Some categories of PII, when maintained by the Department of Air Force, are sensitive as stand-alone data elements. Examples of such sensitive PII include:

5.14.2. Social Security Number (SSN) in any form.

5.14.3. Alien registration number (A-number).

5.14.4. Biometric identifier.

5.14.5. Financial account numbers.

5.14.6. The following information is sensitive PII when grouped with the person’s name or other unique identifiers, such as address or phone number:

5.14.6.1. Driver’s license number.

5.14.6.2. Medical Information.

5.14.6.3. Citizenship or immigration status.

5.14.6.4. Passport number.

5.14.6.5. Full date of birth.

5.14.6.6. Authentication information such as mother’s maiden name or phone passwords.

5.14.6.7. PII accessed or handled by contractors. Contractors who are required to access or handle PII on behalf of the Air Force must follow this Instruction. Organizations who have contractors accessing and handling PII must coordinate with contracting officials to ensure the contract contains the proper Privacy Act clauses: 52.224-1, Privacy Act Notification; and 52.224-2, Privacy Act as required by the Federal Acquisition Regulation (FAR) (see FAR website at: http://www.acquisition.gov/far/).

5.14.6.8. Contracts must be reviewed annually by the Contracting Officer Representative (COR) to ensure compliance with this Instruction.

5.14.6.9. Disclosure of PII to contractors for use in the performance of an Air Force contract is considered an official use disclosure within the agency under exception (b)(1) of the Privacy Act.

5.15. TRAVEL REQUIREMENTS

5.15.1. Personnel must be prepared and eligible to travel, to include OCONUS, although typically limited to a select few of the contract staff. Personnel must be able to obtain an official passport. OCONUS travel normally will not be to austere locations, but will likely include USCENTCOM Forward Headquarters or Coalition Air Operations Center (CAOC) in Qatar, NAVCENT Forward Headquarters in Bahrain, or ARCENT Forward Headquarters in Kuwait. Travel may be conducted to any area of the USCENTCOM AOR to include war zones, and to coalition partner countries. Most travel will be for short trips of no more than one to two weeks but the possibility exists for extended trips for longer, undetermined periods in both CONUS and OCONUS.

5.15.1. Travel is coordinated at the direction of the task manager in support of applicable tasks. Contractor personnel will travel infrequently for this task order. Estimates are once a quarter and are not likely to exceed 1 time per month. Travel to the USCENTCOM Area of Operation is required to support this mission.

5.15.1.1. The contractor shall comply with the guidance in FAR 31.205-46 using the regulations specified below.

5.15.1.1.1 Federal Travel Regulations (FTR) - prescribed by the General Services Administration, for travel in the contiguous United States

5.15.1.1.2 Joint Travel Regulations (JTR), Volume 2, DoD Civilian Personnel, Appendix A prescribed by the Department of Defense, for travel in Alaska, Hawaii, and outlying areas of the United States

5.15.1.1.3 Department of State Standardized Regulations (DSSR) (Government Civilians, Foreign Areas), Section 925, "Maximum Travel Per Diem Allowances for Foreign Areas", prescribed by the Department of State, for travel in areas not covered in the FTR or JTR.

5.15.2 Travel will be necessary to perform the requirements of this contract. A current United States passport throughout the period of performance is required.

5.15.2.1. Hazardous Travel

5.15.2.1.1 For all travel to the USCENTCOM area of responsibility (AOR) which includes Iraq and Afghanistan, the Contracting Officer will issue contractor personnel a Letter of Authorization (LOA) which is required in order to process through the deployment processing center. See paragraph 6.2.7.4.2 of DOD-I 3020.41 for information on preparing the LOA. A LOA format will be provided by the government

5.16 TRAVEL ARRANGEMENTS

5.16.1 Contractor, in coordination with USCENTCOM personnel, shall make necessary arrangements for required visits for discussions concerning draft products, data collection, interviews, conference, meeting and seminar attendance. The Contractor visits will include data collection contacts with all appropriate staff elements and offices. Since out-of-area travel often will entail accompanying a USCENTCOM representative, the Contractor will use the same travel scheduling facilities as the Government to effectively schedule travel time to maximize enroute planning and consultation. A trip report, covering the activities of all travelers on the trip shall, be submitted, within 15 working days to the Government. The report shall include the travel purpose, organizations visited, personnel contacted, major findings, points of discussions and unresolved issues.

5.17 CONTRACTOR HOSTAGE REPORTNG PROCEDURES (MNFI requirement for contractors) The security and safety of our contractors are paramount to the success of the Joint Contracting Command Iraq. To insure rapid dissemination of critical hostage information the following procedures are implemented immediately.

Procedures for kidnapping or attempted kidnapping reporting are:

1. Notify the administering contracting officer.

2. Report the following information:

Name: ______________________________ Agency: ________________________________________________________________ Agency: __________________________ Date: ___________ Time: ___________ Phone: ____________________ E-email: ___________________________________________________ Questions for contact. Please provide as much detail as possible:

(1) Who was kidnapped?

(2) What happened? How was the person kidnapped?

(3) When did the incident occur?

(4) Where did it happen?

(5) Why do you think they might have been kidnapped?

(6) Are there any witnesses to the incident? Please provide contact information for them.

(7) Please provide the following details about the hostage(s)?

a. Name

b. Age

c. Nationality and country/city of residence

d. Hair color/eye color/height/weight/blood type

e. Distinguishing physical characteristics

f. Clothing

g. Profession

h. Employer

i. Passport or other ID Number

j. Vehicle make, model, and license number

k. Planned activities on day of incident

l. Current residential address and phone number

m. Current business address and phone number

n. Cell phone number

o. Photo of victim

(8) Please provide any available details about the hostage takers:

(9) Is the hostage’s employer aware of the situation? If so, who was informed?

(10) Is the hostage’s government aware of the situation? If so, who was informed?

(11) Is the Iraqi government aware of the situation? If so, who was informed?

(12) Is the hostage’s family aware of the situation? Please provide contact information for the family?

(13) Have the hostage-takers made any public statements in the press?

(14) Have the hostages made contact with the hostage’s government/family/any other individual? How have they made contact? What are their phone numbers?

(15) What was discussed in the negotiations with the hostage takers? What demands or threats did they make?

5.17.1 The Contracting Officer Representative will notify the Joint Contracting Commander-Iraq/Afghanistan (J3) of a contractor kidnapping.

a. Provision of Required Equipment

1. If contractor personnel are required to deploy with USCENTCOM headquarters elements, or travel to potentially hazardous forward deployed areas of operation, USCENTCOM will provide the contractor personnel with TA 50 equipment. Additionally, if required, USCENTCOM will provide billeting, mess, and emergency medical care to deployed contractor personnel. Routine care is the responsibility of the contractor to be obtained on the local economy. Resuscitative care can be provided while the continuing care must be performed at the expense of the contractor in the local community.

2. Carrying of Weapons by Contractors is not authorized

5.17.2 Training - Training of contractor employees assigned to this task order shall be performed at the contractor’s own expense, with these exceptions:

a. The Government has given prior approval for training to meet special requirements that are peculiar to the environment and/or operations

1. Limited contractor employee training may be authorized if the Government changes hardware or software during the performance of this task order, and it is determined to be in the best interest of the Government

2. The Government will not authorize contractor employees training to attend seminars, symposiums, or other similar conferences unless the Contracting Officer or designee certifies and approves that attendance is mandatory for the performance of the task requirements

3. In the event that the Government has approved and paid for contractor employee training, reimbursement shall not be authorized for costs associated with re-training replacement individual(s) should the employee(s) terminate from this task order. Costs that are not authorized include, but are not limited to, labor, travel, and any associated re-training expenses.

5.18 SECURITY AND PRIVACY

5.18.1 Clearances

5.18.1.1 All contractor personnel assigned to this order shall possess a valid TS/SCI security clearance which must be maintained throughout the period of performance. This requires adherence to guidelines for safeguarding Government provided information, material, and property. Data files and output products will be safeguarded in accordance with appropriate security measures for the classification of data being handled. All USCENTCOM and installation rules and regulations applicable to personal conduct, safety, security, and site entry and exit will be complied with. The contractor is responsible for providing employee clearance information to the Client Representative and/or local security officer for use in preparing a DD-254 form.

5.18.1.2 All contractor employees working on this task order must be U. S. citizens. The contractor may be required to provide employee background information to comply with task order clearance requirements including building access badges.

5.18.1.3 If the contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the contractor shall notify the Government the same day as the contractor receives the notice

5.18.2 Privacy Act

5.18.2.1 The contractor shall ensure that employees assigned to this task understand and comply with Title 5 of the U.S. Code, Section 552.a and DoD 5400.7-R, “DoD Freedom of Information Act Program.” Agency procedures must be followed to identify and safeguard reports and data accordingly. The contractor will ensure that contractor employees assigned to this task are briefed annually on properly identifying and handling Privacy Act data/information

5.18.3 Installation and Security Requirements

5.18.3.1 The Contractor shall ensure pass and identification items (i.e., Common Access Cards (CACs), security badges) required for contract performance are obtained for employees requiring access to MacDill AFB to perform contract requirements.

5.18.3.2 Upon termination of any employee the contractor shall return all government identification for that person to the Contract Administrator no later than one additional duty day. Upon change of employees, an updated listing must be provided to the Contracting Officer within three duty days

5.18.3.3 Upon completion or termination of contract requirements, all base identification, visitor/vehicle passes, and CACs, must be returned to the Contract Administrator prior to issuance of final payment. Failure to comply with these requirements may result in withholding of final payment.

5.19. PERSONAL SERVICES

5.19.1 The Government will not issue orders to provide personal services. Administration and monitoring of the contractor's performance by the Government or the Client Representative shall not be so detailed or continual as to constitute supervision of contractor personnel. Government personnel may not perform any supervisory functions for contractor personnel, such as interviewing, appraising individual performance, scheduling leave or work, or directing how to perform work.

5.19.2 The contract meets the needs of its clients for information technology support through non-personal services contracts. To counter the circumstances that infer personal services and to preserve the non-personal nature of the contract, the contractor shall adhere to the following guidelines in the performance of the task.

5.19.2.1 Provide for direct supervision of all contract employees assigned to the task

5.19.2.2 Refrain from discussing the issues such as skill levels and hours, salaries, cost and funding data, or administrative and personnel matters affecting contractor employees with the client

5.19.2.3 Ensure close communication/coordination with the Information Technology Project Manager, reporting problems as they occur (not waiting for a monthly meeting).

5.19.2.4 Do not permit Government officials to interview potential contractor employees, discuss individual performance, approve leave or work scheduling of contractor employees, terminate contractor employees, assist contractor employees in doing their jobs or obtain assistance from the contractor in doing Government jobs

5.19.2.5 Do not assign contractor personnel to work under direct Government supervision

5.19.2.6 Maintain a professional distance from Government employees

5.19.2.7 Provide contractor employees with badges, if appropriate, identifying them as contractors

5.19.2.8 Ensure proper communications with the Government. Technical discussion and government surveillance is acceptable, but the Government cannot tell the contractor how to do the job.

5.19.2.9 Assign a task leader to the task order. The task leader or alternate should be the only one who accepts tasking from the assigned Government point of contact or alternate

5.19.2.10 Use work orders to document and manage the work and to define the details of the assignment and its deliverables. The Government has the right to reject the finished product or result and this does not constitute personal services

5.19.2.11 When travel is required for the performance on a task, contractor personnel are only to travel as directed by their contract…