IA02 Draft PWS HET W9124D-22-Q-0066 Rev 5 Jan 2022.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

HIGHER EDUCATION TRACK (HET) SERVICES

Revised: 5 January 2022

PART 1 GENERAL INFORMATION

1. GENERAL. This is a non-personal services contract to provide HET Services required by Army Continuing Education System (ACES) at Contiguous United States (CONUS) and Outside Contiguous United States (OCONUS) locations as indicated in the requirement. The Government will not exercise any supervision or control over contractor/subcontractor personnel performing the services herein. Such contractor and/or subcontractor personnel shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services. The contractor shall provide all personnel, transportation, supervision, and other items and non-personal services necessary to perform support services for the program as defined in this PWS except for those items specified as Government furnished property and services. The contractor shall perform to the standards specified in this contract.

1.2 Background. The Department of Defense directs the Military Departments to provide Service members with opportunities to continue their education similar to those available to their peers in the civilian sector. The Army implemented this directive through Army Regulation 621-5, ACES and the Department of Defense Directive (DoDD) 1322.08E, Voluntary Education Programs for Military Personnel. ACES education counseling must be aligned with mandatory pre-separation and Individual Transition Plan (ITP) requirements in accordance with (IAW) Public Law 112- 56, Title II, Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2011, which requires members of the Armed Forces who are being separated from active duty to be provided counseling services on education opportunities to ensure academic readiness and, ultimately career readiness. Comprehensive education counseling services are targeted to assist the transitioning Soldier gain entry to a post-secondary education institution or program as well as successfully utilize other training opportunities that help Soldiers to be career ready. Implementation of the Soldier Life Cycle requires transition education support services to begin earlier in the transition process. Soldiers who intend to separate, but are not within the 12-month window prior to separation, can participate in the Higher Education Track on a space-available basis.

1.3 Scope. The purpose of this contract is to provide the necessary level of education counseling services and Higher Education Track classes and workshops to facilitate the overall objectives of the Office of the Secretary of Defense (OSD) for transitioning Soldiers. Education counseling services shall be provided to transitioning Soldiers for the purpose of identifying education and occupational goals as well as developing plans for goal achievement. The contractor shall ensure that transition education support services personnel are placed at specified Army installations/locations in both CONUS and OCONUS to support workload requirements. The contractor shall ensure contractor personnel are knowledgeable in Army and Veterans education benefits, career and education planning, and matters pertaining to U.S.

postsecondary education programs and institutions.

1.4 General Information.

1.4.1 Period of Performance. The base period of performance for this contract shall be for two months and includes Federal Acquisition Regulation (FAR) 52.217-8 Option to Extend Services.

1.4.2 Place of Performance. The contractor shall perform services in support of this contract at locations shown in Technical Exhibit 3.

1.4.3 Hours of Operation. The contractor is responsible for conducting business, and shall work between the hours of 8:00 AM to 5:00 PM Monday thru Friday, local time, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The contractor may be required to work outside of normal business hours and/or on weekends to provide Transition Education support described in PWS, section 5. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. The Contractor shall staff locations to ensure stability and continuity of the workforce. This requirement does not allow for any overtime. Changes in the work schedule shall be mutually agreed to between the Contracting Officer’s Representative (COR) and the contractor as long as said changes do not modify the contractual agreement or impact price. The contractor shall provide uninterrupted non-personal services necessary to perform Transition Education Counseling at CONUS and OCONUS Army locations listed in Technical Exhibit 3.

1.4.4 Quality Control. The contractor shall develop, implement, and maintain an effective quality control (QC) program to ensure services are performed IAW this PWS. The contractor shall be responsible for the inspection and quality control of all work performed in the course of accomplishing all activities defined in this PWS. The contractor shall ensure subcontractors understand and comply with flow down provisions. The QCP shall implement standardized procedures and methodologies for monitoring performance and document contract performance to ensure all contract requirements are met. The contractor’s QC procedures shall address the areas identified in Attachment- Performance Requirements Summary (PRS). The QCP shall also address how the contractor will ensure proper contractor employee identification and badging. The initial QCP shall be submitted with the contractor's proposal and shall be reviewed prior to award. The contractor shall submit an electronic copy of the final comprehensive written QCP to the COR and the Contracting Officer (KO) within five (5) business days after award and within five (5) business days of any changes made thereafter.

1.4.5 Quality Assurance. The Government will evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.6 Recognized Federal Holidays. Contractor employees are not required to perform services on legal federal holidays, nor will Government facilities operate during these yearly approved days. Federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Presidents’ Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Junteenth

Any federal holiday falling on a Saturday shall be observed on the preceding Friday, and holidays falling on a Sunday shall be observed on the following Monday. The Department of Labor (DOL) wage determinations applicable to this contract may require additional holidays than those stated above. The contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations.

1.4.7 Contracting Officer’s (KO) Authority. The KO is the only person authorized to direct changes in any requirements under this contract. In the event that the contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

1.4.8 Contracting Officer’s Representative (COR). At a minimum, two CORs will be identified by separate letter. CORs monitor all technical aspects of the contract and assist in contract administration. The COR is the Government’s technical expert and is appointed by the KO, identified by separate letter. Within the limitations of the appointment, the COR shall provide technical assistance to the KO, and is authorized to perform the following functions: perform or cause to be performed inspections necessary in connection with contract performance and verify that the contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO and contractor of any deficiencies; and provide site entry of contractor personnel. The COR will participate in “Interim Progress Reviews” (IPR) with the contractor and KO.

The COR is not authorized to change any of the terms and conditions of this contract.

1.4.9 Government Technical Monitor (GTM). While a COR is the only officially appointed representative of the KO, given the scope and complexity of some service contracts, other individuals may assist the COR in monitoring a contractor’s performance against the requirements in the contract. These individuals will be identified as Government Technical Monitors. The most common reason for designating additional technical monitors to support the COR is physical proximity to the contractor’s worksite, although they may also be appointed because of special skills or knowledge necessary for effective monitoring of the contractor’s work. When appropriate, the requiring activity will designate GTMs necessary to aid the COR in observing a contractor’s performance and reporting discrepancies to the COR and/or the KO. The GTM is not authorized to change any of the terms and conditions of the contract.

1.4.10 Type of Contract. This shall be a Firm Fixed Price (FFP) contract with a Time and Material Contract Line Item Number (CLIN) for travel.

1.5 Security Requirements.

1.5.1 Personnel Security. Contractor personnel performing work under this contract shall have initiated a Tier T1 background investigation or equivalent at the time of start of work, and shall maintain the level of security required for the life of the contract.

1.5.2 Physical Security. The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 380-5 and AR 25-2.

1.5.3 Access and General Protection. The contractor and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures.

The contractor shall provide all information required for background checks to meet installation access requirements. The background check shall be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall comply with all personal identity verification requirements as directed by the Department of Defense (DoD), Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security measures or processes. At the close of each work period, Government facilities, equipment, and materials under Contractor’s responsibility shall be secured.

1.5.4 Operations Security (OPSEC). The contractor shall identify an individual who shall be the contractor's OPSEC coordinator. Additionally, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees shall complete annual OPSEC awareness training and provide certificates upon completion within seven calendar days. Contractor personnel shall complete training within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than (NLT) 45 calendar days after contract award and in Monthly Status Reports (MSR) (see paragraph 1.22) thereafter.

1.5.5 Common Access Card (CAC). Contractor employees requiring access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance and favorable background check is required before an ID CAC shall be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Agent Sponsorship System (TASS), https://www.dmdc.osd.mil/tass, is a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data shall be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?"

found on the JPAS website, https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractors, Foreign Nationals, and DoD affiliates) shall be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standards (FIPS) 201, Personal Identity Verification (PIV) of Federal Employees and contractors. Before departure, the contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees who depart for any reason; and coordinate with the COR for return of the Government identification media. Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity Verification of contractor Personnel – for specific guidance regarding this requirement. The Contractor shall notify the CORs and KO of all lost, stolen, or damaged CACs within 24 hours of issue occurrence.

1.5.6 Systems Access. When requested by the Government, the contractor shall provide access to information regarding the systems that the contractor operates or maintains on behalf of the Government under this contract.

1.5.7 Contractor-Owned and Operated Information Systems. The contractor shall comply with all requirement of AR 25- 2, Information Assurance. Installation of non-Government-owned computing systems or devices without prior authorization of the appointed Designated Approving Authority (DAA) including but not limited to universal serial bus (USB) devices, external media, personal or contractor-owned laptops, and mobile computer devices is prohibited. All contractor-owned and operated information systems shall meet all security requirements for Government-owned hardware and software when operating on the Army Enterprise Infrastructure (AEI) or any DoD or Federal Agency network, managing, storing, or processing Army, DOD, or Federal Agency data or information, or conducting official communications or business.

1.5.8 Data Security. Contractor employees and subcontractors shall physically or electronically protect Government data when not in use and/or under the control of an authorized individual. During the course of the contract performance, when Government data is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO or COR to either turn over the Government data to the Government, or destroy it through means that will make the data irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use Government data obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the KO or COR. At expiration or termination of the contract, the contractor shall coordinate with the KO or COR to either turn over all Government data managed under the contract that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the Government data.

1.5.9 Access to Government Systems by Foreign Nationals. The contractor shall comply with all requirements of AR 25- 2, for access to Government systems by employees who are foreign nationals. Contractor employees who are foreign nationals shall follow appropriate security policies and procedures for access to Government IT systems or networks.

1.5.10 Access to systems containing Personally Identifiable Information (PII). The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program. Failure to safeguard information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability under 5 U.S. Code § 552a.

1.5.11 PII Data Security. The contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO or COR to either turn over the PII to the Government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the KO or COR. At expiration or termination of this contract, the contractor shall coordinate with the KO or COR to either turn over all PII managed under the contract that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the PII.

1.5.12 PII Systems Security. The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, IAW FIPS 140-2. The contractor shall require FIPS 140-2 encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.5.13 PII Data Breach Response and Notification. The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the KO and/or COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the KO and/or COR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the KO for review and approval.

1.5.14 Communications Security (COMSEC). All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6 Training Requirements.

1.6.1 Training Requirements. The contractor shall track all training requirements, and ensure that all employees working on this contract are compliant. If training requirements are not met, the Government (installation or command) may refuse access to systems or work location. The contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. Per DoDM 5200.01–M and AR 380–5, as well as any additional DA training requirements such as those in AR 530– 1, AR 25–2, and AR 525–13, the contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation and the contractor employee(s) are embedded or integrated into the Government activity or office. The contractor shall include a roster of personnel and their training status as part of the MSR.

1.6.2 Antiterrorism Awareness (AT) Level 1 Training. Pursuant to DoD Instruction 2000.16, "DoD Antiterrorism (AT) Standards," dated 02 Oct 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at:

http://jko.jten.mil/courses/atl1/launch.html. The contractor shall be responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the COR within five business days after start of entrance transition or prior to access to a federally-controlled installation or information system. In the event that the automated system at http://jko.jten.mil/courses/atl1/launch.html is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification shall be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided to the COR or designee along with all associated cost and schedule impacts to the contract. Contractor employees and associated sub-contractor employees shall receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13, prior to their OCONUS travel. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.3 iWATCH Training. The contractor shall brief all contractor and subcontractor personnel performing services under this contract on the local iWATCH program. The Government will provide training standards. This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 30 days of new employees commencing performance with the results reported to the COR NLT 45 days after contract award and in MSRs thereafter.

1.6.4 Combating Trafficking in Persons (CTIP) Training. Contractor and subcontractor personnel providing services under this contract shall complete the combating trafficking of persons online training within 14 days of start of work/employment and annually thereafter. The contractor shall include the names of personnel that have completed the training as part of the MSR. The contractor shall find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) Briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS).

1.6.5 DoD Cyber Awareness Challenge Training. The contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System

(ATCTS) and complete the DoD Cyber Awareness Challenge training at http://iase.disa.mil/Pages/index.aspx. The training shall be completed prior to obtaining access to information systems and annually thereafter. The contractor shall make copies of training certificates available to the Government upon request and submit them to the COR within 10 business days of training completion.

1.6.6 Sexual Harassment and Assault Response Prevention (SHARP) Training. IAW the National Defense Authorization Act (NDAA) Fiscal Year 2012 (sections 584 and 585), contractor personnel supporting this contract shall complete SHARP training. The contractor shall provide Sexual Harassment and Sexual Assault training to all contractor personnel providing services for this contract. The contractor shall determine the specific sexual harassment/assault training appropriate for its workforce. The contractor shall complete the training within seven days of contract award or employment for newly hired employees, then annually thereafter. The contractor may utilize the Army's SHARP training located at http://www.sexualassault.army.mil/ to satisfy this requirement. The contractor shall report the completion of SHARP training on the MSR.

1.7 Contractor and Subcontractor Identification (ID). All contractor personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as contractor employees to avoid creating an impression that they are Government officials. This includes telephone and email communication. The contractor shall ensure that all documents or reports produced by contractors are suitably marked as contractor products and that contractor participation is appropriately disclosed. The contractor shall provide each contractor employee an ID badge. All contractor and/or subcontractor personnel on duty shall wear identification badges on the upper front quadrant of the outer garment at all times when performing work under this contract. If wearing the badge on the upper front quadrant of the outer garment should constitute a safety hazard, the contractor shall designate an alternate location for display of the badge for the employee affected. When contractor or subcontractor personnel send e-mail messages as part of contract performance, each sender shall include his/her first and last name, e-mail address and name of employer. Accounts established in Government e- mail systems for contractor and/or subcontractor personnel shall identify individuals as contractor personnel in the address book display and on individuals’ e- mail. Detailed properties for the account shall include name of employer and customer’s name for the contract. Email accounts shall follow guidance IAW FAR 37.114(c). Contractors are prohibited from using their private company emails for Government business as defined in AR 25-2. Contractor workspace (office, laboratory, and/or desk) shall contain a sign signifying the space is occupied by a contractor employee to ensure that Federal employees and the public know that they are not Federal employees.

1.8 Special Qualifications. Transition Education Counseling support services shall possess, at a minimum, the following:

knowledge of U.S. postsecondary education, Soldier development programs, and career guidance and planning techniques. Contractor personnel performing education counseling services shall possess a bachelor’s degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education. The degree shall include or be supplemented by at least 24 semester hours in one or a combination of the following with at least one course from either one or more fields of study below:

1.8.1 Tests and measurement: Study of the selection, evaluation, administration, scoring, interpretation, and uses of group and individual aptitude, proficiency, interest, and other tests.

1.8.2 Adult education: Study of the adult as a learner, teaching-learning theories for adults, models and procedures for planning, designing, managing, and evaluating adult learning activities.

1.8.3 Educational program administration: Study of the foundation and methods in organizing for adult and continuing education programs.

1.8.4 Curriculum development or design: Study of the principles and techniques for development of curricula for adult or vocational education programs.

1.8.5 Teaching methods: Study of teaching strategies and learning styles of the adult learner.

1.8.6 Guidance and counseling: Study of the purposes and methods in counseling and guidance, the role of the counselor in various settings, approaches to counseling, and the uses of tests in the counseling situation.

1.8.7 Career planning: Study of career development, learning activities, systems, approaches, program coordination, use of educational and community resources, and vocational counseling systems.

1.8.8 Occupational information: Study of theories of occupational choice and vocational development and their application to the guidance process. Identification and utilization of various types of occupational information and resources.

1.8.9 The contractor shall have a minimum of one year of relevant experience. Contractor personnel shall possess a working knowledge of computer operations and be able to successfully use online education systems such as , TAP XXI, and other ACES required systems as applicable; as well as, provide interpretation of personal and skill qualification instruments. Contractor personnel shall be familiar with Army and Veteran’s education benefits and be informed of any changes impacting such benefits throughout the life of this contract. Transition Education Counseling support services designated to facilitate the Higher Education Track Classes and Workshops (PWS 5.2 and PWS 5.3) shall, at a minimum, possess strong communication and presentation skills to successfully inform and captivate Higher Education Track attendees.

1.9 Formal/Informal Agreements. Contract employees serving as Transition Education Counseling Support shall not have a formal/informal compensation arrangement/agreement with any Educational Institution (EI), unless the contract employee obtains an ethics opinion provided by their contractor employer finding no conflicts of interest and authorizing their EI compensation. In such cases, for the contract employee to continue to work for the EI and perform their duties under the contract, the KO must concur with this finding.

1.10 Post Award Meeting. The contractor shall conduct a program kickoff meeting within five (5) business days of award. The meeting shall be held virtually with the KO, COR, and other Government personnel in attendance. Attendees may participate in the post award meeting via teleconference or video-teleconference. This meeting is not a substitute for the contractor fully understanding the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The contractor shall provide minutes documenting post award meeting to the COR within five calendar days after the meeting.

1.11 Periodic Progress Meetings. The KO, CORs, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the COR will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. All costs associated with this task shall be included as part of the contract.

1.12 Contractor Travel and Per Diem Rates. The Government will reimburse contractor for actual costs identified in this section via the Travel CLIN. The contractor shall submit copies of receipts or any other documents necessary to ascertain the validity of costs with WAWF invoices against this contract. General and Administrative (G&A) costs, profit, and material handling fee will not be allowed on travel.

1.12.1 Contractor Travel: Contractor travel is subject to the limitations of FAR 31.205-46, Travel Costs. The contractor shall arrange individual contractor employee travel. Contractors are expected to utilize the most economical means available for all travel related expenses (e.g. economy cars, coach airfare, etc.). The Government will reimburse the contractor for all COR approved travel. Travel that is not approved by the COR shall not be reimbursed and will be at the contractor’s expense. The Government will not reimburse the contractor for contractor personnel relocation expenses.

Contractor routine Quality Control Plan travel will not be reimbursed unless otherwise directed by the Contracting Officer.

1.12.2 Per Diem Rates: Per diem rates are determined according to FAR 31.205-46, as summarized below:

1.12.2.1 The General Services Administration (GSA) prescribes rates for the Continental U.S.

1.12.2.2 The Defense Travel Management Office (DTMO) prescribes rates for Overseas Non-Foreign areas (e.g., Alaska, Hawaii, Guam, Puerto Rico etc.)

1.12.2.3 The Department of State (DoS) prescribes rates for foreign overseas locations.

1.12.3 Long Distance Travel. Long distance travel is any travel that requires per diem and or lodging. Long distance travel required in the performance of this contract shall normally be submitted at least ten business days in advance of the required travel date to the COR for approval. Exceptions to submitting requests at least ten business days in advance may be considered on a case-by-case basis based on operational requirements.

1.12.4 The contractor shall utilize the Contractor Travel Authorization Request (TE-4) form to request long distance travel. Requests for travel shall include all estimated travel costs to include per diem rate (include per diem rate sheet), lodging, airfare (include quote), rental car (include quote), and any other miscellaneous expenses (include justification).

Contractor shall utilize Contractor Travel Expense Report (TE-5) and support travel expenses with receipts for all lodging, rental cars, fuel, parking, mileage, etc. to include justification for allowable miscellaneous expenses. TE-5 shall be approved by the COR prior to WAWF invoicing. Contractor shall provide approved TE-4, TE-5, and all supporting documentation with WAWF invoice submission.

1.12.5 Local Travel. Travel not normally requiring per diem and lodging, shall be considered local travel. Local travel does not require COR pre-approval. The contractor shall maintain a monthly local travel log when mileage reimbursement is sought. At a minimum, the report shall contain: name of traveler, purpose of required travel, where travel was performed, actual travel mileage, other local travel related expenses, and total cost of travel. The contractor shall submit the report to the COR for approval no later than the 5th of each month. The Contractor shall provide approved local travel log and all supporting documents with the WAWF invoice submission. Reimbursable mileage rates shall be determined by the General Services Administration IAW FAR 31.205-46(a)(1).

1.13 Data Rights. The Government has unlimited and immediate rights to all documents, materials, and/or reports produced under this contract. All documents, materials, and/or reports to include passwords and source codes of any software, produced and delivered under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents, materials, and/or reports may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.14 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may perform services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO and COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as they deem necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.15 Transition Period. To minimize any decreases in productivity and to prevent possible negative impacts on services, the contractor shall work collaboratively with the Government and other contractors to plan and execute an orderly transition and uninterrupted service during the designated contract transition period. The contractor shall develop and implement a comprehensive transition plan that addresses the full range of contract exit transition activities and describes the approach to minimize disruption to ongoing operations. The contractor shall provide staffing requirements for exit transition periods.

1.16 Reserved

1.17 Exit Transition. The contractor shall support exit transition activities necessary to transition when the contract reaches the end of its performance period. The contractor shall provide an exit transition plan to the KO for review no later than 30 days following contract award. The plan shall describe how the contractor plans to approach the following issues: employee notification, retention of key personnel (if applicable), retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations. The contractor shall provide a current, certified list of all service employees on the contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the COR no later than 30 days prior to contract completion. During the exit transition period, the incumbent shall be fully responsible for performance of all contract services. The Government reserves the right to conduct site visits in conjunction with the solicitation of offers for the follow-on contract. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor.

With regard to the successor contractor’s access to incumbent employees, the contractor shall permit a recruitment notice be placed in each facility. At a minimum, the contractor’s exit transition plan shall address the following:

1.17.1 An exit transition methodology to ensure the Government receives sufficient technical and non-technical data, data and/or software rights, licenses, and other relevant information.

1.17.2 A plan for ensuring that the Government retains and receives appropriate data rights and equipment.

1.17.3 Knowledge transfer from incumbent staff to new follow-on contractor staff.

1.17.4 Exit transition project management.

1.17.5 Exit transition timeline.

1.17.6 Exit transition staffing plan to ensure that the successor has access to key personnel and subject matter experts during relevant periods of the transition.

1.18 Proof of Insurance. The Contractor shall provide proof of insurance IAW FAR clause 52.228-5, Insurance – Work on a Government Installation. A copy of the insurance policy(ies) and proof of payment shall be submitted to the COR within ten days of contract award and annually thereafter, or at time of policy(ies) renewal.

1.19 Program/Project Manager. The contractor shall provide a project manager who shall be responsible for the performance of the work, contract compliance and quality control. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing and a copy of designation shall be provided to the KO within five days of contract award. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.20 Employee recruitment, training and retention. The contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission. The contractor shall report the cumulative turnover rate as part of the MSR.

1.21 Required Reports. All reports shall be submitted to the COR.

1.22 Monthly Status Report (MSR). The contractor shall generate and submit the MSR to the COR NLT the 10th day of each month. The reporting period shall be for the month prior. The MSR shall include activities of those assigned to the project, problems encountered, actual or recommended corrective action, results from quality control inspections conducted by the contractor, and workload performed during the previous month. The report shall also include results of performance metrics (quantitative) for each PWS performance objective and standard (Attachment- Performance Requirements Summary). The CORs may recommend changes to the contractor’s MSR as needed. The contractor shall report the areas identified in Attachment-Estimated Workload Data, and the following items in an excel spreadsheet format:

1.22.1 Contract number.

1.22.2 Period of performance covered by the report.

1.22.3 Describe problems encountered; if none, so state.

1.22.4 By name and location of staffing rate and staffing vacancies.

1.22.5 Actual or recommended corrective action; if none, so state.

1.22.6 A roster by name and location of training activities completed and required under this contract.

1.22.7 Workload performed during the month at each location; at a minimum, the contractor shall report the following workload:

1.22.7.1 Education services activities including number of transitioning Soldiers and number of Family members attending Higher Education Track Classes/Workshops per location.

1.22.7.2 A summary of written comments from Higher Education Track Classes/Workshops.

1.22.7.3 Number of individual counseling sessions and average duration of counseling sessions.

1.22.7.4 Number of group counseling sessions and average duration of counseling sessions.

1.22.7.5 Monthly total of attendees in group sessions.

1.22.7.6 Number of virtual Higher Education Track Classes/Workshops.

1.22.7.7 Number of virtual counseling sessions conducted by telephone and average duration of counseling sessions.

1.22.7.8 Number of virtual counseling sessions by computer/electronically.

1.22.7.9 Provide the results from evaluations completed IAW the quality control plan. At a minimum, data shall include:

1.22.8 The area of the contract inspected.

1.22.9 Evaluation method (i.e., random sampling, 100% inspection), sampled population, standard and whether or not the standard was met.

1.22.10 If standard was not met, provide detailed explanation of corrective measure taken to resolve.

1.23 Pre-OCONUS Travel File (PRO-FILE). PRO-FILE is the means by which Army contractors provide data to Personnel Recovery Mission Software (PRMS) which in turn utilizes this data to create digital Isolated Personnel Report (ISOPREP) files. Individual Department of Army (DA) contractors shall submit their PRO-FILE Survey through Army Knowledge Online (AKO) at https://prmsglobal.prms.af.mil/prmsconv/Profile/Survey/start.aspx within 90 days of OCONUS travel. Completion of the PRO-FILE survey is mandatory for all DA contractors traveling OCONUS for official duty purposes. PRMS digital ISOPREP files created through the PRO-FILE survey remain valid for a maximum of one year from date of completion. PRO-FILE and PRMS management support for this contract will be provided by the Government. In completing the PRO-FILE Survey, DA contractors shall utilize the following Unit Identification Code (UIC) corresponding to the geographic area of employment:

Unit Identification Code (UIC) Area of Operation (AOR) Country

W11111 CENTCOM AFGHANISTAN

W11112 CENTCOM IRAQ

W11113 CENTCOM KUWAIT

W11114 CENTCOM HORN OF AFRICA

W11115 CENTCOM OTHER

W22221 SOUTHCOM ALL COUNTRIES

W33331 EUCOM ALL EXCEPT SETAF

W33332 EUCOM SETAF

W44441 PACOM ALL EXCEPT SOUTH KOREA

W44442 PACOM SOUTH KOREA

W55555 NORTHCOM ALL COUNTRIES

W77777 AFRICOM ALL COUNTRIES

1.24 Status of Forces Agreement (SOFA). The contractor shall coordinate with the COR and appropriate country authorities to obtain required authorizations IAW SOFA for employees performing services under this contract in foreign countries. The Government designated the COR to coordinate SOFA requirements with the United States Forces Korea (USFK) Acquisition Management (FKAQ) for Korean positions. Immediately after award, the contractor shall contact the COR to provide required documentation for submission of package to the appropriate country authorities. For more information about this process, the contractor may visit the USFK FKAQ website at http://www.usfk.mil/Organization/Acquisition-Management-FKAQ/.

1.24.1 The contractor shall successfully complete all theater training requirements and cooperate fully with the USFK COR on all matters pertaining to theater training requirements. Training Requirements for contractor personnel shall be conducted IAW USFK Reg 350-2 Theater Specific Required Training for all Arriving Personnel and Units Assigned to, Rotating to, or in Temporary Duty Status to USFK. All theater training requirements shall be completed prior to or immediately after contractor personnel arrive in Korea. The training website is:

http://www.usfk.mil/Newcomers/Training.aspx.

1.24.2 The contractor shall successfully complete Personnel Recovery/Survival, Evasion, Resistance and Escape (PR/SERE) training IAW USFK Reg 525-40, Personnel Recovery Procedures and USFK Reg 350-2 Theater Specific Required Training for all Arriving Personnel and Units Assigned to, Rotating to, or in Temporary Duty Status to USFK.

The training website is: http://www.usfk.mil/Newcomers/Training/.

PART 2 DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS.

2.1 DEFINITIONS.

2.1.1 Business Day. The number of hours per day the Contractor provides services IAW the contract.

2.1.2 Contractor. A supplier or vendor awarded a contract for providing specific supplies or service to the Government.

The term used in this contract refers to the prime.

2.1.3 Contract Administrator. The official Government representative delegated authority by the KO to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.4 Contracting Officer. Also referred to as “KO”. A person with the authority to enter into, administer, and/or terminate contracts and make related findings. The Contracting Officer is the only individual who has the authority to contractually bind the Government.

2.1.5 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This designated individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Day. Unless otherwise specified in this contract, the word “day” or “days” refers to calendar day(s).

2.1.7 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.8 Deliverable. Anything that can be physically delivered, and includes non-manufactured things such as meeting minutes or reports.

2.1.9 Government Furnished Property (GFP) OR Government Furnished Equipment (GFE). Property/equipment in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

2.1.10 Government Technical Monitor (GTM). An employee of the U.S. Government.