I.16. Brand Name Specification_Redacted.pdf

BRAND NAME SPECIFICATION

FY21 AutomationEdge Renewal

PR 1300916392

DESCRIPTION OF REQUIREMENT

The Naval Undersea Warfare Center, Division Newport, Code requires renewal of maintenance implementation services for the AutomationEdge software platform. The objective is to continue integrating a Chatbot platform into the Code system portfolio and enhance customer service interactions. The Chatbot platform uses natural language processing and machine learning to create a customer interface with artificial intelligence and conversational properties. This capability facilitates faster problem resolution and provides insight into customer interactions with the Code service desk and information portals.

The services provide continued Bot Cherwell integration support. The AutomationEdge server is installed on NUWC’s internal network. The product has ready-to-deploy Chabot features in order to make initial deployment feasible within the first few months of having the product.

The purchase is expected to cost The period of performance is 06/01/2021 – 05/31/2025 (base year and three option years).

Description POP Qty Unit Price Total Price

Renewal of Subscription License, License ID L812562 from which expired 09/26/2020.

Include Bot Agent, Developer Studio, Controller, Orchestrator and Dashboard for Production, UAT and Development Environment

Base Year 1 Lot

AutomationEdge Agent License for 1 year 6/1/2021‐ 5/31/2022 include Bot Agent, Developer Studio, Controller, Orchestrator and Dashboard for Production, User Acceptance Testing (UAT) and Development Environment

Base Year 1 EA

Annual RPA Platform Support and BOT Integration with Cherwell for period 6/1/2021 – 5/31/2022

Base Year 1 EA

Annual Robotic Process Automation (RPA) Platform Support and BOT integration with Cherwell for 1 year

Option Year 1 1 EA

Option Year 2 1 EA

Option Year 3 1 EA

Licenses Renewal for 2 Bots + 2 Additional Bots

Option Year 1 4 EA

Option Year 2 4 EA

Option Year 3 4 EA

TOTAL

Base Year: 6/1/21‐5/31/22

Option Year 1: 6/1/22‐5/31/23

Option Year 2: 6/1/23‐5/31/24

Option Year 3: 6/1/24‐5/31/25

BRAND NAME SPECIFICATION - FY21 AutomationEdge Renewal, PR 1300916392

BRAND NAME SPECIFICATION

This procurement is based on compatibility with a previous purchase. The AutomationEdge platform was purchased in FY19 under . It is an official mergeable application (mApp) for Cherwell. The AutomationEdge server was already installed and two custom bot automations were developed. It is staged and ready to continue connect with the Cherwell Service Desk, which is a distinct software platform separate from the AutomationEdge product. It provides all of the functionality required in order to create and deploy a Chatbot that helps improve Enterprise Service Management. It would cost to implement a solution that is not already a mAPP due to the customization that would be required. A different type of bot integration would also significantly delay the project. A previous engagement established the AutomationEdge server and service desk interfaces. Redoing this work would take an additional three to four months.

RESELLERS

All AutomationEdge licenses are issued from the parent company AutomationEdge. They build, market and maintain the product from cradle to grave. The company does work with a number or value added resellers that can deliver the license and provide implementation support.

REQUIRING DEPARTMENT

Based on the above, I recommend this acquisition be conducted with a Brand Name Specification. I certify the technical data which form the basis of this justification are complete and accurate.

CONTRACTING OFFICER APPROVAL:

Based on the above, I have determined that the circumstances of the contract action deem only this brand can fulfill the requirements. I certify that this justification is accurate and complete to the best of my knowledge and belief.