2019.06.24_Kuwait_PWS.pdf

SOLICITATION NO: HTC711-20-R-C002

24 June 2019

PERFORMANCE WORK STATEMENT

FOR

AIR TERMINAL AND GROUND HANDLING SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

CARGO CITY KUWAIT INTERNATIONAL AIRPORT

KUWAIT

1. DESCRIPTION OF SERVICES: The Contractor shall provide Air Terminal and Ground Handling Services (ATGHS) on behalf of the Air Mobility Command (AMC) in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, US sponsored foreign Government aircraft, Coalition Forces aircraft, Kuwait Air Force (KAF) aircraft, commercial contract aircraft, and commercial tendered aircraft at Cargo City Kuwait International Airport (KWI), Kuwait. The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide the full range of ATGHS 24 hours a day seven days a week, which includes a sustained Working Maximum on Ground (WMOG), as defined in Appendix A, capability of two wide-body aircraft or the equivalent thereof. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Mobility Control Center (AMCC): The Contractor shall perform two separate functions within the AMCC: Air Terminal Operations Center (ATOC) and Command and Control (C2). These functions shall relay mission information and ensure readiness of terminal resources required to receive, document, plan, and move passengers, cargo, and mail ensuring maximum aircraft utilization and on-time aircraft departure reliability. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-6051, V9, paragraphs 1, 4.3., 7. through 7.2., 7.7. through 7.9.12., 8.1.1.

through 8.1.5., 8.1.7., 8.2.1. through 8.2.5., 9. through 9.3.1., 9.4. through 9.5., 9.7. through 9.7.1., 9.7.1.3., 9.7.3. through 9.7.4., 9.7.4.2. through 9.7.4.3., 11. through 17.1.4., 17.4. through 20.2.2., 23. through 27.4., and Attachments 2 through 9.;

- US Central Command (USCENTCOM) Aerial Port Letter of Instruction (LOI) paragraph 2.3. through 2.3.1.

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives;

- Air Force (AF), AMC, Air Force Central Command (AFCENT) Controller Information File (CIF) messages;

- Global Air Transportation Execution System (GATES).

1.1.1.1. Provide relevant briefings and associated documentation to the aircrew.

1.1.1.2. Maintain an ATOC and C2 events log, recording unique events and situations.

1.1.1.2.1. Create an electronic monthly Events Log, using AF Form 4377 or locally produced equivalent document, separated by calendar day, beginning at 0001 and ending at 2359 Zulu time.

1.1.1.2.2. Mark each Events Log at a minimum, “For Official Use Only” according to content.

1.1.1.2.3. Make the Events Log available to the Contracting Officer (CO) and Contracting Officer Representative (COR).

1.1.1.3. Develop a Human Remains (HR) Coordination Spreadsheet which includes but is not limited to the following information and any updates/changes: 618th Air Operations Center (Tanker/Airlift Control Center (TACC)) Point of Contact (POC), HR personal information, name of escorts, aircraft type, tail number, mission number, arrival/departure times, previous station notification and down-line station notification, inbound/outbound cargo and passenger payload information, and required notification of key personnel/organizations identified by the COR. Retain a copy of the spreadsheet in the AMC Form 77, Aircraft Ground Handling Record.

1.1.1.3.1. Email the following information pertaining to the Dignified Transfer of Human Remains (HRs) to the key personnel/organizations email addresses provided by the COR and Contractor work centers upon receipt of the initial movement notification: Zulu and local arrival/departure times, date, parking spot, type aircraft and tail number, mission number, load/unload times, number of HRs, and number of escorts.

1.1.1.3.1.1. Email updates/changes as required and thirty minute aircraft arrival out-call notifications.

1.1.1.3.2. Coordinate unloading/loading and ceremony procedures with the aircrew, Theater Mortuary Evacuation Point (TMEP), and Honor Guard. The aircraft configuration for unloading/loading requirements will be determined by the aircrew.

1.1.2. Provide detailed information concerning an actual delay, or an abort, to the appropriate Airlift Control Center, TACC Global Operations Cell, Theater or Multi-National Forces Aircraft Control Center, and COR.

1.1.3. Report all aircraft mishaps/incidents as well as unscheduled aircraft remaining overnight (RON) to the appropriate Airlift Control Center and COR; enter a leg remark in the Global Decision Support System (GDSS) for each RON mission.

1.1.4. Each day update, publish, and provide daily mission schedules, which covers the next 48 hour period to agencies specified by COR. Specific mission information shall not be given to Foreign Nationals any earlier than two hours prior to actual mission arrival.

1.1.4.1. Publish and distribute the initial daily mission schedule no later than 0700L and provide updates, ( i.e., mission add-ons, cancellations, delays), as required to ensure readiness of terminal resources.

1.1.4.2. Include in each mission schedule (at a minimum) all scheduled flights, aircraft type, scheduled or estimated arrival/departure times, and Prior Permission Required (PPR) numbers.

1.1.5. Announce aircraft arrival, parking spot, block-in, block-out, and departure status as well as any aircraft towing operations over the KWI Land Mobile Radio (LMR) Network.

1.1.5.1. Notify the appropriate Airlift Control Center of aircraft landing, block-in, block-out, and take-off times.

1.1.5.2. Develop and utilize Sequence of Events (SOE) Plan, IAW GATES SOE Plan Management Window, to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.6. Coordinate billeting/hotel reservations and hotel shuttle service from the appropriate KWI Entry Control Point (ECP) for aircrew, transient mission recovery team, and mission support team personnel. A list of approved hotels will be provided by the COR.

1.1.6.1. Maintain the ability to provide two trips simultaneously, each individual trip supporting transportation of up to twelve (12) personnel and associated baggage/pro-gear.

1.1.6.2. Provide aircrew, mission recovery team, and mission support team personnel transportation to/from the aircraft or Hangar 4 to the appropriate KWI ECP or the Safir Hotel located within the International Airport complex.

1.1.6.2.1. Make, if requested, one 20-minute enroute stop at the Installation Dining Facility.

1.1.7. Assist military and commercial aircrews as necessary with the flight planning process.

1.1.7.1. Receive and disseminate local weather condition notifications (i.e., extreme temperatures, advisories, watches, warnings, adverse weather conditions, etc.) to aircrews and other agencies identified by the COR.

1.1.8. Provide C2 services utilizing GDSS, Integrated Management Tool (IMT) System, Automated Computer Flight Planning (ACFP) system, and all locally developed Command and Control Controller Checklists.

1.1.8.1. Coordinate mission planning, control, and execution with, but not limited to, the TACC, AFCENT, Air Mobility Division (AMD), 387th Air Expeditionary Group (AEG), Coalition Forces Liaison, and Kuwait AF Liaison.

1.1.8.1.1. Create standardized Mission Movement and Aircrew Management forms/checklist to track inbound/outbound aircraft to include, but not limited to: mission number, aircraft tail number, call sign, maintenance status, parking spot, departure time, aircrew legal for alert time/legal for Bravo/Charlie/window IAW AMCI 11-206 paragraphs 10.1 through 10.1.1.3., deadhead aircrew members, local stage posture; fuel, cargo, passenger, payload information, Distinguished Visitor (DV) information, airfield status, and, air refueling track.

1.1.8.1.2. Ensure DVs mission requirements are coordinated.

1.1.8.1.3 Coordinate aircraft Engine Running Operations (ERO).

1.1.8.1.3.1. Disapprove EROs if the approved parking spots are not available or for safety reasons.

1.1.8.1.4. Notify the COR immediately when mission requirements cannot be met.

1.1.8.2. Provide a GDSS Unit Program Account Manager (UPAM) IAW the Mobility Air Force (MAF) C2 Enterprise Account Management (EAM) Enabling Concept paragraph 1.3.4.

1.1.8.2.1. Maintain a copy of the UPAM appointment letter in the AMCC and provide a copy to HQ AMC/A6 and the

COR.

1.1.8.2.2. Ensure Contractor personnel are fully qualified to perform GDSS data inputs, updates, and retrievals; maintain technical knowledge of mission movement and execution procedures to facilitate mission adaptations and relevant communications via secure computer or phone.

1.1.8.2.3. Relay information directly to the TACC if a system degradation/outage occurs, preventing local data input.

1.1.8.2.4. Comply with all security instructions concerning access, use, and maintenance of GDSS.

1.1.8.3. Utilize GDSS as the primary system of record to perform flight-following processes IAW AMCI 10-2102, Vol. 6, Attachment 2, paragraph A2.11. through A2.11.2.

1.1.8.3.1. Enter aircraft arrival messages into GDSS not later than 15 minutes after aircraft block-in.

1.1.8.3.2. Enter mission advisory messages into GDSS immediately after it is known that the mission will not depart at scheduled departure time or delay start time. Advisory messages may be transmitted to relay any other pertinent information to down-line stations.

1.1.8.3.2.1. Voice report to TACC/XOCG flight manager or appropriate Airlift Control Center prior to submitting an advisory that changes the Estimated Time of Departure (ETD) or Estimated Time of Arrival (ETA).

1.1.8.3.3. Enter mission departure messages into GDSS no later than 15 minutes after aircraft departure.

1.1.8.3.4. Enter mission deviation messages into GDSS as soon as possible, but no later than two hours after a mission departs in delay.

1.1.8.3.4.1. Fully research the reason for deviation and selectively choose the deviation code which most accurately reflects the cause of mission deviation.

1.1.8.3.4.2. Provide detailed information concerning mission deviations to the TACC.

1.1.8.3.4.3. Review/validate all assigned deviation information within 24 hours after mission departure time or before mission termination, whichever occurs first; reconcile any disputed deviation and if needed assign a new deviation code.

1.1.8.4. Maintain all AF, AMC, and AFCENT CIFs and ensure C2 controllers review and initial all CIF entries prior to assuming shift controller responsibilities.

1.1.8.4.1. Ensure all CIF entries are removed and filed/destroyed IAW AFMAN 10-207, paragraph 4.2. through 4.2.5.5.3.3.

1.1.8.5. Establish a Notice to Airmen (NOTAM) account; issue, rescind, and change airfield NOTAMs IAW the United States Notice to Airmen Defense Internet NOTAM Service (DINS) System Application User Guide.

1.1.8.5.1. Develop, draft, and coordinate NOTAMs with the 387 AEG Airfield Manager/designated representative and 5 EAMS Director of Operations (DO) prior to submission.

1.1.8.6. Develop and implement a Prior Permission Required (PPR) program IAW AFI 13-204, Volume 3, Chapter 21, paragraph 21.1.5.

1.1.8.6.1. Develop a PPR Request Form. At a minimum the PPR Request Form shall include; date of request, name of requester, phone number of requester, carrier name, type of aircraft, call sign, hazardous cargo information, services required, estimated date and time of arrival, ground time, and time of departure.

1.1.8.6.2. Annotate the PPR Request Form indicating the date and time approved, slot time, maximum allowable ground time, and PPR number assigned as well as attaching a copy of any related email communications.

1.1.8.6.2.1. Limit transient aircraft traffic to Official Business Only (OBO) and/or PPR. Aircraft carrying a DV Code 6 or higher, Aero Medical Evacuation, Special Air Missions, aircraft experiencing an emergency, or divert aircraft when landing at the intended destination becomes inadvisable are exceptions.

1.1.8.6.3. Provide details concerning an original request which cannot be approved, to include at a minimum, any coordinated and approved alternate slot time, any attempt to coordinate alternative slot times unsuccessfully, and the reason for denying a request on the PPR Request Form or in an email attached to the PPR Request Form.

1.1.8.6.4. Provide the 387 AEG Airfield Manager and COR a copy of the PPR Request Form, attached email and associated documentation for any denied request, and any other PPR Request Forms and attached email and associated documentation upon request.

1.1.8.6.5. Maintain all PPR Forms, emails, and associated documentation together with NOTAM submissions, and other associated paperwork, either an e-copy or print copy, for a minimum of 90 calendar days.

1.1.8.6.6. Input mission data into the AMC Station Coordinator Working Tool (SCWT), ensuring KWI mission data is current.

1.1.8.7. Prepare, maintain, and update a daily aircraft parking plan to meet airflow requirements and airfield restrictions, facilitate on-load and off-load operations, and assist aircraft maintenance efforts and requirements.

1.1.8.7.1. Utilize the aircraft parking ramp and taxi-ways provided by the Kuwait AF and identified by 387 AEG, ensuring the aircraft separation distances are at a minimum 10 feet wing-tip to wing-tip and 200 feet nose to tail.

1.1.8.7.2. Distribute the parking plan and associated updates to agencies identified by the COR.

1.1.8.8. Provide aircrews with Integrated Management Tool (IMT) flight packages and the Kuwait Civil Aviation Authorities (CAA) with flight plans.

1.1.8.9. Coordinate RON aircrew requirements and alert aircrews as required. In the absence of AMC Stage Missions Managers coordinate AMC stage mission requirements.

1.1.8.9.1. Utilize the 5 EAMS Aircrew Cell Phone Usage Memorandum provided by COR. Ensure the responsible aircrew member is provided the informational memorandum, which also depicts receipt and return date; and, retain a signed copy on file for 90 days.

1.1.8.9.1.1. Maintain, distribute, and account for aircrew cell phones, as required.

1.1.8.9.1.2. Provide the troop commander/team lead with an aircrew cell phone when delayed passengers will be billeted in a local hotel.

1.1.8.10. Communicate with aircraft via UHF/VHF radios to relay/obtain arrival information, limited to ETA (+/- schedule arrival time), maintenance status, Air Evacuation patient load, and any other operational information that will reduce ground time or enhance ground handling activities.

1.1.8.10.1. Advise aircraft commanders the fuels services provider will not accept expired credit cards.

1.1.8.10.2. Obtain the following information from AMC commercial airlift contract flights: mission number and Federal Aviation Administration (FAA) aircraft registration number (tail number).

1.1.8.11. Accomplish Operational Reports (OPREP-3) and Mission Reliability Reports IAW:

- AFI 10-206 Chapter 1, Chapter 2, Chapter 3 except paragraph 3.7.

- AFI 10-206 AMC Supplement Attachments 2 and 3

- AMCI 10-2102, Vol. 6 paragraph 4.3.1.5.

- 521 AMOW/CC and 5 EAMS/CC reporting guidance, as required.

1.1.8.12. Develop C2 Controller Basic Checklists (CBC) to address routine recurring subjects which are not time sensitive in nature, including but not limited to, shift and changeover checklists, Controller Quick Reaction Checklists (QRC) to save lives, protect resources, and rapidly disseminate time sensitive information based upon mission requirements IAW AFMAN 10-207, Chapter 4, paragraphs 4.2.3.3. through 4.2.3.4.6.

1.1.8.12.1. Maintain required checklists, IAW AFMAN 10-207, Chapter 4, paragraphs 4.2.3.3. through 4.2.3.4.6., to include but not limited to the following: 1) Aircraft Emergency/Accident, 2) Weather Warning/Watch/Advisory, 3) Covered Wagon, 4) Aircraft Anti-Hijack/Theft, 5) Hotel Conference, 6) Bomb Threat, 7) Recall, 8) Hazardous Cargo, 9) Attack/Alarm Condition, 10) Disaster Response, 11) Communications Outage, 12) Hazardous Substance Spill, 13) Aircraft Contamination, 14) Buffer Zone Violation, 15) Explosive Ordnance Disposal (EOD) Assistance, 16) Fire/Evacuation, 17) Overdue Aircraft, 18) Aircraft Divert, 19) Unusual Incident, 20) Runway Closure, 21) DV/VIP Arrival/Departure, 22) Hostage Situation, 23) Civil Request for Military Assistance, 24) Border Violations, 25) Non-aircraft Ground Emergencies,

26) Security Forces (SF) Notification; Maintenance Status and Associated Aircraft Movements, 27) Aircraft Laser Incident, and 28) Aircraft Arrival Without PPR.

1.1.8.12.2. Develop Operating Instructions (OI) IAW AFMAN 10-207 paragraphs 4.2. through 4.2.2.3.3., when a QRC is inappropriate.

1.1.8.12.3. Coordinate C2 QRCs and OIs with the COR prior to initial implementation.

1.1.8.12.4. At a minimum, review/update QRCs and OIs semi-annually, the first week of January and July each year, and forward a copy to the COR.

1.1.8.12.4.1. Document semi-annual reviews of each QRC and OI to include at a minimum who completed the review and when.

1.1.8.13. Test the Primary Crash Alert System (PCAS) daily between 1000-1030L.

1.1.8.13.1. Maintain a PCAS test log, to include at a minimum, date/time test conducted, AMCC personnel conducting test, and Installation Airfield Management, Medical, Fire Department, Base Defense Operations Center, and Kuwait Fire Department personnel contacted.

1.1.8.14. Establish and maintain AMCC entry control procedures, provide adequate protection of information and eliminate unnecessary personnel traffic.

1.1.8.14.1. Update Entry Authorization Lists for AMCC when personnel arrive/depart KWI or when personnel no longer require access to perform official business.

1.1.8.15. Ensure AMCC clocks are checked a minimum of once a day to ensure all clocks are set to within one second of the U.S. Naval Observatory Master Clock.

1.1.8.16. Accomplish C2 personnel Changeover Briefings IAW AFMAN 10-207 paragraphs 4.2.6.. through 4.2.6.13.

1.1.9. Coordinate Coalition Forces and KAF requested services and support, except Load Planning, Hazardous Materials Inspection, and Joint Inspection, with the COR.

1.1.9.1. Provide services and support based on available resources.

1.1.9.2. De-conflict WMOG relevant requirements and provide Coalition Forces and KAF support and services as the schedule permits. Any Coalition Forces or KAF mission deviation (delay) based on take-off requirements shall not be assigned to the Contractor.

1.2. Aircraft Services: The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, aircraft load planning, and aircraft on-loading and off-loading IAW:

- AMCI 24-6051, V11, except paragraphs 1., 4., 8.1. through 8.2.2., 10. through 10.1., 16.2. through 18.6., 25.3.1., 34.1.3., 45.2.3., 45.9. through 45.9.2., 55. through 55.5., 59. through 59.2., 77.2.2., 83. through 88.16.4., and Attachment 1 and 2;

- Department of Defense (DoD) Regulation 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5., 6., 7., and 8.;

- Defense Transportation Regulation (DTR) 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5., 6., 7., and 8.;

- DTR 4500.9-R, Part III, Chapter 303, Section B, paragraph 2e(1), Section C, paragraphs 2d(3)(a), 5d(1)(c), Figure 303-3 and:

- Appendix J, Section B;

- Appendix K;

- Appendix M, paragraph C.3. and Section D;

- Appendix O;

- Appendix P;

- Appendix S, Section D;

- Appendix U, Sections D and E;

- Appendix V, Sections A and G-I;

- Appendix X;

- Department of Defense Instruction (DoDI) 4515.13, Section 6

- AFMAN 24-204;

- HQ AMC/A4T policy, messages, memorandums, and directives;

- GATES.

The Contractor shall:

1.2.1. Load and unload cargo on and off surface conveyances.

1.2.2. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation IAW AFMAN 24-204, and applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24- 204 before acceptance into the DTS. Use the International Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.2.3. Coordinate storage availability and facilitate on-ward movement of originating cargo/mail with the appropriate transportation control offices/representatives.

1.2.3.1. Process originating cargo/mail within six hours of receipt or release from ‘frustrated status’.

1.2.4. Coordinate expeditious transportation for terminating cargo/mail with the Contractor or transportation office responsible for trucking cargo/mail. Provide Transportation Control Numbers (TCNs), weight, and number of pallets requiring onward transportation. Establish an agreed upon pickup time ensuring cargo/mail shipments are ready for pickup/release within six hours after aircraft arrival (block time).

1.2.4.1. Ensure advanced notification is provided for Mission Capability (MICAP), perishable cargo, unusual shipments (i.e., extreme length, unusual shape, or excessive weight), when couriers need to accompany cargo, and hazardous cargo shipments that need to be tendered separately.

1.2.4.2. Bulk processing. The majority of originating and terminating cargo shall be mass in-checked and processed.

Individual pallets and containers should not be broken-down and inventoried, unless there’s reason for concern, (e.g.

leaking container, documentation errors, etc.), requirement to separate terminating cargo by destination, or need to expedite the on-ward movement of a specific shipment.

1.2.4.2.1. Build-up/break-down approximately 10 percent of all originating/terminating cargo and mail (12 month period, Oct through Sep). Approximately 90 percent of all cargo and mail is pre-built and movement ready prior to arriving at

KWI.

1.2.4.2.2. Build-up and break-down multi-pallet trains, loose cargo, and mixed pallets, as required.

1.2.4.3. Notify COR immediately if cargo/mail is not picked-up/released at the agreed upon/coordinated time.

1.2.5. Provide storage and security for all cargo/mail shipments until properly released to receiving agencies.

1.2.5.1. Notify Security Forces when the cargo security cage is full or otherwise unavailable and signature service cargo must be placed in the cargo grid storage area; provide the Security Forces the pallet identification and location.

1.2.5.1.1. Notify Security Forces when cargo has been removed from the cargo storage grid location and placed in the security cage, trucked out to the customer(s), or loaded on an aircraft.

1.2.6. Upon receipt of aircrew requests for fleet services, inform aircrews fleet services are available on a cash reimbursable basis only, and provide them with a cost estimate provided by the commercial airport fleet services vendor.

1.2.6.1. Coordinate aircrew fleet service requests with the commercial airport fleet services vendor.

1.2.6.2. Provide only AMC Stage Aircraft lavatory services using the commercial airport fleet services vendor on a reimbursable basis.

1.2.7. Remove all trash from aircraft, other than those requesting fleet services from a Kuwait International Airport fleet services vendor and AMC Contracted Commercial Aircraft, IAW host country policies and agreements.

1.2.8. Develop a Joint Inspection (JI) program to ensure a sufficient number of Contractor personnel are JI certified to fulfill the requirements of this Performance Work Statement (PWS). Accomplish JI IAW DTR 4500.9R Part III, Chapter 303 and Appendix O.

1.2.8.1. Validate load plans, cargo, and documentation; load/offload all aircraft supporting deploying/redeploying forces.

1.2.8.1.1. Provide load teams to meet all aircraft services requirements unless the applicable Government unit/service has stated that Government load teams will be provided during mission coordination with the Contractor.

1.2.8.1.2. Provide a Load Team Chief when Government load teams are provided.

1.2.8.2. Notify the deployed activity as applicable of frustrated cargo/equipment.

1.2.8.3. Provide movement requirements technical assistance to deploying/redeploying units when requested.

1.2.8.4. Transport deploying/redeploying cargo to/from the aircraft to designated staging areas or pre-coordinated on-ward transportation at KWI.

1.2.9. Escort persons/trucks to include but not limited to Foreign National (FN) truck drivers and consignees/consignors picking-up or delivering cargo/mail to/from the Staging Area (outside the installation entry point/outside of the Vehicle Search Area (VSA)), IAW 387 AEG Force Protection Escort Program.

1.2.10. Manage Commercial Tenders Operations IAW USCENTCOM Aerial Port Letter of Instruction and HQ AMC A4T policy and execution guidance.

1.2.11. Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-6051, V9, paragraphs 1., 7.9.5., Section C, paragraphs 13.1.2., 24.4. through 24.4.2., A6.4.3., A6.5.1.2., Attachment 8, and HQ AMC/A4T policy, messages, memorandums, and directives, and GATES.

1.2.11.1. Validate load plans IAW DTR 4500.9-R, Part III, Chapter 303.

1.2.11.2. Obtain passenger deviations from the COR designated ATOC when moving hazardous material IAW AMCI 24- 6051, Vol. 9, Attachment 4.

1.2.12. May use a 10K All Terrain (A/T) forklift with a front pintle hook attachment when no other compatible prime mover is available.

1.2.12.1. Only use Caterpillar 10K A/T forklift to move rolling stock (trailers, etc.) with the Caterpillar version of a front pintle hook attachment, Aircraft Loading Fork Attachment (ALFA).

1.2.12.2. Complete an inspection of the pintle hook attachment prior to use.

1.3. Passenger Services: The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.3.2., 2.4.1. through 2.4.1.4., and 2.9. through 2.9.2.; Section B, paragraphs 3., 21. through 22.4.1.; Section C paragraphs 23.10. through 23.12.; Section E, paragraph 36.7., and 40.1.; Section F paragraphs 49. through 56.; Section G, paragraphs 61. through 61.1.; Section H paragraphs 64.

through 66.; and Section K

- Electronic Foreign Clearance Guide;

- DoDI 4515.13 Sections 3, 4, 10, and 12;

- DTR 4500.9-R, Part III, Chapter 303, Section B, paragraph 2f(4) and Figure 303-3, Appendix M, paragraph C.3. and Section D; Appendix S, Section D; Appendix V, Section J;

- HQ AMC/A4T policy, messages, memorandums, and directives;

- GATES.

1.3.1. Remote passenger processing. The Contractor shall:

1.3.1.1. Coordinate aircraft arrival/departure processes with all Troop Commanders, Transportation Representatives, and Kuwait Remote Gateway processing locations (as applicable), ensuring updated information is provided to facilitate required process adjustments.

1.3.1.2. Distribute the electronic passenger information form template (Manual Alternative Passenger Manifest-Tool) provided by the COR to Kuwait Remote Gateway processing locations, to include but not limited to, Camp Arifjan and Ali Al Salem AB.

1.3.1.2.1. Ensure the electronic formatted passenger information form communicates with GATES.

1.3.1.3. Coordinate delivery of the completed passenger information form, from the remote processing locations, based on the scheduled mission departure time.

1.3.1.4. Document the receipt time of the completed passenger information form.

1.3.1.5. Via GATES, DD Form 2131 (Manual Passenger Manifest), or Manual Alternative Passenger Manifesting Tool (MAPM-T), process passengers and develop passenger manifests from the passenger information forms received from all remote locations.

1.3.1.5.1. Ensure collection of orders from the Troop Commander or Transportation Representative.

1.3.1.5.2. Use the completed passenger information forms to verify pre-booked passenger data when using a GATES pre-manifest to complete passenger processing through the KWI passenger terminal.

1.3.1.5.2.1. Print boarding passes for Kuwait Remote Gateway processing locations via GATES for passengers processing through the KWI passenger terminal.

1.3.1.5.3. Ensure the Troop Commander or Transportation Representative who have witnessed the remote anti-hijacking procedure sign the anti-hijacking statement on the passenger manifest prior to passengers enplaning.

1.3.1.6. Verify boarding manifest using passenger list.

1.3.1.6.1. Include a copy of the passenger list in each Consolidated Flight Package (CFP).

1.3.2. The Contractor shall process eligible passengers presenting themselves for travel at the KWI Passenger Terminal.

The Contractor shall:

1.3.2.1. Facilitate Space Available passenger sign up at KWI, to include but not limited to, receiving faxes which include leave documentation and verifying travel eligibility IAW current Central Command Space Available policies.

1.3.2.2. Assist passengers who have visa or passport problems, at a minimum provide phone numbers for the appropriate consulates, embassies, Government agencies, etc.

1.3.2.3. Provide in-transit emergency leave passengers transportation to the commercial side of the airport or otherwise assist with expediting on-ward travel.

1.3.3. Monitor passengers upon arrival at KWI. The Contractor shall:

1.3.3.1. De-plane arriving passengers, relinquishing control to the U.S. Installation Transportation Office (ITO) or Foreign National Embassy representative.

1.3.3.2. De-plane and transport passengers to the passenger terminal when an ITO or Embassy representative is not present upon arrival.

1.3.3.2.1. Brief passengers of the current immigrations processing requirements, provided by the COR.

1.3.3.2.1.1. Inform 387 AEG Security Forces when passengers fail to comply with immigrations processing requirements.

1.3.3.2.2. Coordinate transportation and lodging for in-transit thru-load passengers when the scheduled mission ground time will exceed 12 hours.

1.3.4. The Contractor shall provide passenger transportation to/from the aircraft and passenger terminal, escort passengers to/from the aircraft to designated KWI staging areas or pre-coordinated on-ward transportation at KWI IAW 387 AEG Force Protection Escort Program, and adjust the mission sequence of events as required to facilitate an on-time aircraft departure.

1.3.4.1. The Contractor shall coordinate passenger transportation and escort requirements with all Troop Commanders, Transportation Representatives, and remote locations (as applicable).

1.3.5. The Contractor shall escort passengers to/from outside the circle of safety (extends a minimum of 50 ft. around the aircraft when stopped) for authorized ERO missions. The aircrew retains responsibility for the upload/download of these passengers.

1.3.6. The Contractor shall secure the passenger departure holding area; prior to admitting manifested passengers, accomplish a walk-through inspection of the passenger departure holding area, removing all individuals other than exempt on-duty passenger service personnel or personnel directly involved with passenger terminal operations on a day-to-day basis, (e.g. customs agents and pre-screened Army Air Force Exchange Service (AAFES) Food Vendors), and report any unattended baggage or suspicious packages to the SF/BDOC.

1.3.6.1. The Station Manager may exempt on-duty passenger service personnel or personnel directly involved with passenger terminal operations on a day-to-day basis from screening if authorized in writing. This exemption list must be kept to an absolute minimum and be available at the security checkpoint.

1.3.6.2. The Contractor shall ensure all individuals (other than manifested passengers) entering/re-entering the sterile passenger holding area are properly screened using Government-Furnished Screening Equipment (e.g., magnetometers and hand-held magnetometers).

1.3.6.3. The Contractor shall ensure passengers (other than those processed at the remote locations where either the Troop Commander or Transportation Representative have provided written verification remote anti-hijacking procedures were accomplished) and their checked/hand carried baggage entering/re-entering the sterile passenger holding area and/or prior to on-loading the aircraft are properly screened using Government-Furnished Screening Equipment.

1.3.7. The Contractor shall ensure passenger manifests are signed by the appropriate representative, certifying required passenger/baggage screening has been completed.

1.3.8. The Contractor shall ensure the AMC Commander’s comment system is available to include: a current posted picture, ample supply of blank AMC Form 253 (Air Passenger Comments), and a locked receptacle. The Contractor shall not accept the completed comment forms directly from passengers.

1.3.9. Baggage Services. The Contractor shall:

1.3.9.1. Ensure Contractor personnel are knowledgeable of hazardous materials/dangerous goods that are acceptable/unacceptable to be carried by passengers in carry-on baggage and in checked baggage.

1.3.9.2. Upload/download baggage conveyances/aircraft and transport baggage to/from aircraft; unless the applicable Troop Commander or Transportation Representative has stated baggage will be transported to/from the aircraft and load teams will be provided to upload or download baggage, as applicable to unit moves under DTR 4500.9R.

1.3.9.2.1. Provide a Load Team Chief when Government load teams are provided.

1.3.9.2.2. Coordinate baggage deliveries to arrive at KWI based on established Sequence of Events (SOE) checklist baggage upload requirements and the aircraft’s scheduled departure time.

1.3.9.2.3. Reweigh baggage as required or upon the request of the airline representative to ensure the documented weights are accurate.

1.3.9.2.4. Separate bags destined for different locations and ensure they are clearly marked with the destination and flight or mission number, as appropriate.

1.3.9.3. Download and transport baggage from aircraft to the passenger terminal, and separate baggage by destination to facilitate baggage claim, or download baggage from aircraft, separate by destination, and place in/on appropriate conveyances for designated locations.

1.3.10. Provide expeditious processing of mishandled baggage.

1.3.10.1. Coordinate receipt and processing of mishandled baggage documentation (i.e., AMC Form 134, Mishandled Baggage Report, boarding pass, baggage claim stub, appropriate description of baggage, etc.) with each remote location's transportation office.

1.3.10.2. Coordinate proper disposal of unclaimed baggage with the 5 EAMS Property Disposal Officer.

1.4. Funds Handling. The Contractor shall provide funds handling services IAW AMCI 24-101, Vol. 6 paragraphs 6.

through 6.6., and 12.7.; AMCI 24-101, Vol. 14, Section F, except paragraphs 47. through 56.; and HQ AMC/A4T policy messages, memorandums, and directives. The Contractor shall:

1.4.1. Accomplish passenger funds transactions using the EagleCash Point of Service device or by accepting U.S.

currency.

1.4.1.1. Forward funds, EagleCash Point of Service device, and applicable documentation to the COR the next business day.

1.4.1.1.1. Notify the COR immediately in the event the EagleCash Point of Service device goes offline or otherwise becomes inoperable.

1.4.1.2. Account for DD Forms 1131, Cash Collection Vouchers.

1.4.2. Develop and implement internal audit procedures.

1.5. Reports, Records, and Electronic Data Interchange:

1.5.1. The Contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication and AMC/A4T policy messages, memorandums, and directives. A copy of all reports identified with an asterisk (*) shall be provided to the COR.

1.5.1.1. *Monthly Station Traffic Handling Report: HQ AMC-A4T(M) WRS (AMC Form 82) IAW AMCI 24-101, Vol.

6, paragraphs 17. through 17.3.11. except 17.3.7. and 17.3.9. through 17.3.9.7. In the remarks, Include Theater Express data to include, but not limited to, total number of aircraft, and originating and terminating short tons.

1.5.1.2. *Daily Offshore Station On-Hand Report RCS: HQ AMC-A4T (AR) 7115 twice daily or as required, to facilitate on-ward movement of cargo and mail, to the Theater Air Movement Division and TACC, IAW AMCI 24-6051 V9, Attachment 7.

1.5.1.3. Short, Cannot Locate, or Lost Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 16. through 16.3.3.1.

1.5.1.4. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 15. through 15.4.

1.5.1.5. * Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AMCI 24-6051, V5, Part 1, Chapter 2, paragraphs 2.1., 2.4. through 2.7.2.

1.5.1.6. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraphs 74.1. through 74.5.

1.5.1.7. *Aerospace Ground Equipment (AGE) Report. Email the COR no later than 1800L Monday through Saturday, and AMC/A4-A4MJS as requested. Report AGE status by National Stock Number (NSN), serial number and local field assigned number, type of inspection(s), date of last inspection, date due next inspection, in-commission status, non-mission capable estimated time in-commission, discrepancy, e.g. maintenance/repair action, parts on order including supply document number, and arrange AGE sequentially highest to lowest priority maintenance/repair requirement.

1.5.1.8. *Weekly KWI Operations Summary (OPSUM) Passenger/Cargo Report: By 0900Z every Sunday, provide OPSUM IAW 5 EAMS/CC policy, messages, memorandums, and directives to include but not limited to originating, terminating, thru-load, and re-handled aircraft, cargo (short-tons), and passenger data, for the previous week, Sunday (0001Z) to Saturday (2359Z); forecast for projected aircraft arrivals/departures for the following week, Sunday (0001Z) to Saturday (2359Z); and manpower data.

1.5.1.9. AFCENT Daily Pallet Backlog Report. Complete and forward IAW AFCENT and 5 EAMS/CC policy messages, memorandums, and directives.

1.5.1.10. The Contractor shall report ALL direct Contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site.

The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/

1.5.1.10.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013.

Contractors may direct questions to the help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

http://www.ecmra.mil/ http://www.ecmra.mil/

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.5.1.11. Prime contractors, certified as other than a small business who have subcontracted to a U.S. small business concern, shall submit an annual report to the CO no later than 15 October for the previous 12 months, throughout the life of the contract. The report shall include actual total subcontracted dollars with U.S. small business concerns certified as veteran-owned small business, service-disabled veteran-owned small business, HUBZone small business, disadvantaged business (including Alaska Native Corporation and Indian tribes), and women owned small business. This report shall identify total dollars to be subcontracted and then specified by category.

1.5.2. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6., 8. through 8.4.6., 9. through 9.1., 11. through 14., GATES, and AMC/A4T policy messages, memorandums, and directives. The Contractor shall provide the original record or a reproducible copy of any such record within two working days of receipt of the request. The Contractor shall:

1.5.2.1. Perform post flight procedures within 24 hours of aircraft departure.

1.5.2.2. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.5.2.3. Research documentation retained by the Contractor and prepare reports within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.5.3. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.6. Communications Management and Information Systems. The Contractor shall interface with the Government communications and information systems representative(s), as required, and manage the air terminal systems, provide systems and software maintenance, as well as prepare and monitor all requirements documents submitted for upgrades or repair of systems. The Contractor shall ensure all Government provided operating systems, hardware and software updates are installed on all Government-Furnished Computers in a timely manner.

1.6.1. The Contractor shall, IAW GATES Manual, provide a GATES Work Station Area Security Officer (WASO):

1.6.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the CO and COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.6.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, notify the COR of software and hardware related problems within 48 hours of the request for assistance, and ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems are identified and tracked until resolution is provided.

1.6.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.6.1.3.1. Notify COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.6.1.3.2. Test manual passenger and cargo processing procedures quarterly as coordinated with the COR.

1.6.2. The Contractor shall coordinate the turn-in, replacement, repair, and addition of computer systems hardware with the COR.

1.6.2.1. The Contractor shall pick-up/drop-off computer systems hardware at the Government Automated Data Processing Equipment distribution center at either KWI or Ali Al Salem AB, as required.

1.6.2.2. The Contractor shall provide the COR an initial list of Contractor personnel authorized to pick-up/drop-off computer systems hardware at Ali Al Salem AB not later than the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

1.7. Government-Furnished Materials Handling Equipment (MHE) and AGE Operation, Maintenance, and Repair. The Contractor shall receive, process, and prepare for shipment as well as operate, maintain, and repair all MHE and AGE listed in the PWS in accordance with existing technical orders (TO), instructions, individual operational orders, and inspection workcards to ensure maximum availability and utilization. The Contractor shall be responsible for identification, ordering, receipt, tracking, and installation of all parts required to maintain MHE and AGE. Any difficulty in acquiring required parts and instructions/manuals/regulations shall be brought to the immediate attention of the COR.

The Contractor shall:

1.7.1. Operate all MHE and AGE a minimum of once per month for the purpose of determining the operational and material condition.

1.7.1.1. Operate MHE and AGE IAW applicable TOs and Manufacturer Operating Instructions.

1.7.1.2. Document, at a minimum once per month, operational and material condition inspections, and provide a copy to the COR not later than the fifth working day of the following month.

1.7.2. Perform operator inspections on all Government-Furnished MHE using current inspection forms IAW AFI 24-302, paragraphs 7.12. through 7.17.6.

1.7.2.1. Place Aircraft K-Loaders out of service when a vehicle maintenance work-order has been opened for any maintenance which requires more than two hours of labor or encompasses safe vehicle operation items, (e.g., lights, blinkers, brakes, etc.). The Aircraft K-loader shall remain out of service until fully operational.

1.7.3. Coordinate a MHE and AGE parking plan with the COR for vehicles and equipment while not in use. The plan shall provide maximum clearances between vehicle parking spaces IAW AMCI 24-6051, Volume 11 Attachment 2 and the applicable T.O. The AGE parking plan shall ensure Fully-Mission Capable and Non-Mission Capable AGE locations are clearly marked/identified and geographically separated.

1.7.4. Balance the use of K-loaders, spreading usage based on operating hours and mission requirements.

1.7.5. Establish and maintain an up-to-date inventory and control system for all MHE and AGE, to include but not limited to, spares, tools, repair materials, and consumables.

1.7.5.1. Ensure sufficient fuel, fluids, spares, tools, and repair materials are available at all times to ensure maximum availability and utilization.

1.7.5.2. Order 60K Tunner parts via the DRS Sustainment Systems Inc. (DRS-SSI) web site, except those items listed in the vehicle T.O. as common consumables.

1.7.5.3. To the maximum extent possible, utilize commercial resources for obtaining critical work stoppage repair parts/supplies that meet T.O. and Manufacturer’s data as applicable.

1.7.5.3.1. Coordinate with COR to determine whether replacement parts should be procured locally or provided by the Government.

1.7.6. Pick-up fluids, spares, tools, and repair materials from commercial vendors or Government supply distribution centers at Camp Arifjan and Ali Al Salem AB.

1.7.7. Take retrograde Tunner parts to the Ali Al Salem AB supply distribution center to return them to DRS-SSI using a Government provided on-line supply account to complete the shipment documents or ship from KWI via FedEx (at no cost to the Government).

1.7.7.1. The Contractor shall provide the COR an initial list of Contractor personnel authorized to pick-up/drop-off items at Camp Arifjan and Ali Al Salem AB as well as use the Government online supply account, no later than, the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

1.7.8. Maintain the appearance of MHE and AGE. Cleaning and washing of MHE shall include their undercarriages.

1.7.9. Utilize the Defense Property Accountability System (DPAS) to account for vehicle maintenance and repair actions as well as vehicle accountability. Monitor and report MHE in-commission status, email the COR no later than 1800L Monday through Saturday, serial number, in-commission status, non-mission capable estimated time in-commission, discrepancy, e.g. maintenance/repair action, parts on order including supply document number.

1.7.10. Manage Vehicle Time Compliance Technical Order (TCTO), Manufacturer Recalls, Service Bulletins, and One-time Inspections (compliance/non-compliance) IAW AFI 24-302, Chapter 4.

1.7.11. Ensure annual Serviceability Inspections are conducted using AF Form 4355, Vehicle Incoming Inspection.

1.7.12. Accomplish maintenance, repair, and reconstitution actions for powered/non-powered AGE systems IAW T.O./Manufacturer’s Technical Manual as well as TCTOs, Material Deficiency Reports (MDRs), Service Bulletins, and One- Time Inspections.

1.7.13. Account for AGE using either the Standard Base Supply System (SBSS) or as required by AMC/A4-A4MR, and retain Maintenance Data records. Forward data to HQ AMC/A4-A4MR, as required.

1.7.14. Document maintenance actions using an AFTO Form 244, Industrial and Support Equipment Record. The AFTO Form 244 shall be maintained on each piece of AGE IAW T.O. 00-20-1, paragraphs 7.2. through 7.2.2.

1.7.15. Report AGE TCTO, MDRs, Service Bulletins, and One-time Inspections (compliance/non-compliance) to HQ

AMC/A4-A4MR.

1.7.16. Prioritize AGE maintenance and repair requirements based on Contractor and 5 EAMS performance requirements.

The COR will provide 5 EAMS requirements inputs via email based on the daily AGE report.

1.7.16.1. Requisition, purchase, and track Mission Capability (MICAP) reportable end-items.

1.7.17. Report AGE that becomes inoperable and beyond Contractor repair capabilities to the COR.

1.7.18. Accomplish scheduled and routine MHE and AGE maintenance to include but not limited to, oil and fluid replacement; filters, battery, and light bulb replacement. This is included under the basic monthly service CLIN.

1.7.19. Accomplish reimbursable MHE and AGE repairs, excluding Contractor labor costs which are included under the basic monthly service CLIN. Equipment will be turned in for repair within 12 hours of becoming inoperative.

Repairs that are estimated to exceed $250.00 or 50% of the replacement value shall be reported to COR, and the Contractor shall comply with repair or disposition instructions. All estimates and reimbursements for repairs performed require proof of service required or rendered to include invoices and receipts.

1.7.20. Inspect heavy-duty highline docks once a month as well as replace rollers as required. This is included under the basic monthly service CLIN.

1.7.21. Accomplish reimbursable highline docks repairs, excluding Contractor labor costs which are included under the basic monthly service CLIN. Repairs that are estimated to exceed $250.00 or 50% of the replacement value shall be reported to COR, and the Contractor shall comply with repair or disposition instructions. All estimates and reimbursements for repairs performed require proof of service required or rendered to include invoices and receipts.

1.7.22. Accomplish reimbursable 463L pallet scale calibration as required and coordinated with the COR.

1.7.23. Accomplish reimbursable 463L pallet scale repairs, excluding Contractor labor costs which are included under the basic monthly service CLIN. Repairs that are estimated to exceed $250.00 or 50% of the replacement value shall be reported to COR, and the Contractor shall comply with repair or disposition instructions.