2019.06.24_SEA-TAC_PWS.pdf

SOLICITATION NO: HTC711-20-R-C001

CONTRACT NO:

24 June 2019

AIR MOBILITY COMMAND

GATEWAY PASSENGER SERVICES

SEATTLE-TACOMA INTERNATIONAL AIRPORT, WASHINGTON

1. DESCRIPTION OF SERVICES: The contractor shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS), at Seattle–Tacoma International Airport (SEA-TAC), Washington.

1.1. Air Terminal Operations Center (ATOC): The contractor shall provide a control function that manages all information and resources required to receive, document, plan, and move passengers and cargo, facilitate on-time aircraft departures and ensure maximum aircraft utilization. The contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-6051, V9, paragraphs 7.,7.2., 7.6. through 7.9.10., 13. through 13.1.3., 19. through 19.3., Section G, and Attachment 3;

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, and directives;

- Global Air Transportation Execution System (GATES);

- Single Mobility System (SMS)

1.1.1.1. Provide detailed information to HQ 618th Air and Space Operations Center (Tanker/Airlift Control Center (TACC)) and Contracting Officer Representative (COR) concerning an actual delay or abort.

1.1.1.2. Immediately advise the COR of any unusual event, incident, or emergency involving aircraft arrival/departure.

1.1.1.3. Coordinate Special Assignment Airlift Mission (SAAM) requirements with the mission validator, TACC, and deploying/redeploying unit.

1.1.1.4. Update and provide daily, a thirty (30) calendar day flight schedule, depicting flights beginning with the current day and forecasting the next thirty (30) calendar days, to agencies designated by the COR. Distribute the initial daily mission schedule at 0900L and provide updates (mission add-ons, cancellations, delays) as required to ensure readiness of contractor and airport resources.

1.1.2. Establish Sequence of Events Checklists to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.2. Passenger and Baggage Services: The contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Vol. 14, except Section A, paragraphs. 1, 2.3. through 2.4.2.; 2.7.4., 2.9. through 2.9.2.; 2.11.

through 2.11.4., Section B, paragraphs 6.1.3., 21. through 21.3.3.; Section C, paragraphs 23.5.2.3.; Section D paragraphs 27.2., 29. through 29.3., 30. through 30.10., and 31. through 31.4.2.; Section E paragraphs 36.14.; 38.4.,

40. through 40.6. ; 41.1; Section F paragraphs, 49. through 56., Table 1. ; Section G paragraphs 58. through 61.1.;

Section H paragraphs 64. through 65.6.3. ; Section I paragraph 70.1. through 71.6.2., and 72.1.2.; Section J paragraph 78.1.1.; Section K

- DoDI 4515.13, Sections 3, 4, 10, and 12;

- DTR 4500.9-R, Part I, Chapters 101, 102 and 103

- DTR 4500.9-R, Part III, Chapter 303, Appendix V, paragraph J;

- Electronic Foreign Clearance Guide

- Joint Federal Travel Regulation (JFTR)

- USPACOMINST 0201.2

- HQ AMC/A4T policy, messages, memorandums, and directives;

- GATES. The contractor shall:

1.2.1. Place special meal order(s) with the International Airlift Contractor (IAC) upon the request of space-required passengers. Special meal orders shall be forwarded to the IAC not later than twenty-four (24) hours prior to scheduled aircraft departure.

1.2.1.1. Provide the COR with a list of special meal orders six (6) hours prior to the scheduled aircraft departure.

1.2.2. Provide a supervisor to monitor/direct all check-in processes.

1.2.2.1. Ensure an agent is available in front of the passenger processing counters during all flight processing, to validate travel documents, provide baggage identification tags, resolve passenger problems, offer assistance, and expedite passenger processing.

1.2.3. Provide a flight controller available to accomplish a continuous passenger count during all flight processing.

1.2.4. Assign passenger seat selection from GATES, and/or an aircraft seat chart based on passenger’s seating desire and aircraft seating availability.

1.2.4.1. Pre-assign seats to pre-booked families before the flight is opened to ensure families sit together; and, block out adjacent seats for flights where it’s expected that families will be traveling in space available status.

1.2.4.2. Pre-assign seats for all Distinguished Visitors.

1.2.5. Establish express processing procedures and designated express check-in positions for DVs, families, and special category passengers.

1.2.5.1. Accompany/escort unaccompanied minor(s) arriving via commercial transportation from the time of check-in at the ticket counter to boarding on the aircraft, from the time of aircraft arrival to aircraft departure, and during aircraft delays. During overnight delays refer unaccompanied minors to the COR.

1.2.5.2. Notify the down-line stations and recipient guardian of unaccompanied minor(s) within one hour of aircraft delay. Aircraft arrival information shall be provided upon aircraft departure.

1.2.6. Determine passenger/pet travel eligibility; and, prior to denying any travel, the Station Manager or Alternate Station Manager shall ascertain whether or not discrepancies can be resolved. Discrepancies may include but are not limited to, ineligible in-cabin pet container, issue with ID cards and /or passports, etc.

1.2.6.1. Assist passengers in obtaining all documentation, immunization and border clearance requirements, or other necessary information pertaining to pet shipment. Provide points of contact and phone numbers of local kennels/veterinarians.

1.2.7. Establish pet processing procedures to ensure owners are notified when their pets are safely on-board.

1.2.8. Annotate passenger travel documents with actual/interrogated body and actual baggage weights, passenger manifest line number, pieces of checked baggage, seat assignment, time of check-in, Unit Line Numbers (ULN), final destinations, passport number, and passenger processing agent initials.

1.2.9. Inform passengers of pertinent flight and facility information. At a minimum this includes hand-carried items limitations, boarding time, boarding gate, en route stops, meal service, and arrival time.

1.2.10. Distribute final manifests and associated documents to the Senior Flight Attendant.

1.2.11. Update AMC customers/passengers to ensure they are kept informed during delayed aircraft arrivals/departures.

1.2.11.1. Distribute Government provided delayed flight information letters to passengers.

1.2.11.2. Distribute hotel and meal vouchers provided by the carrier representative or Government to passengers.

Annotate the manifest indicating where each passenger has been billeted and provide a completed copy to the COR.

1.2.12. Ensure passengers are kept informed using the SEA-TAC Airport public address system and available visual display systems as well as flight information recordings.

1.2.12.1. Prepare and utilize AMC announcements which meet the guidance outlined in AMCI 24-101, Vol. 14, Attachment 19. Informational announcements shall include but are not limited to situational updates in the gate arrival/departure and other applicable areas, and reminders in the customs arrival areas, i.e. pick-up of over-sized baggage.

1.2.12.2. Advertise flight information throughout the airport on the airport monitors/flight information display system.

1.2.12.3. Create flight information recordings and ensure the information is kept current.

1.2.13. Provide one-on-one assistance on and off the aircraft, within the baggage arrival area/US customs arrival area, and throughout the airport complex to unique category passengers, passengers with physical limitations, passengers with small children and/or pets and unaccompanied minors.

1.2.13.1. Provide aircraft aisle chair service; and coordinate wheelchair service with COR designated service providers within the airport complex.

1.2.13.2. Pre-board car seats to assist families with small children.

1.2.14. Brief COR on passenger loads, actual weights (passenger and baggage), and special requirements, not later than (NLT) one (1) hour prior to scheduled departure.

1.2.15. Perform a physical walk through of all departure baggage holding areas and baggage carousels that support AMC within fifteen (15) minutes of last passenger check-in to ensure no baggage/passenger belongings are left behind.

1.2.16. Identify passengers who have oversized hand-carried items that must be gate-checked.

1.2.16.1. Place personal identification and baggage destination tags on all gate-checked items.

1.2.16.2. Verify with the COR or the IAC Representative that gate-checked items were loaded on the aircraft.

1.2.17. Perform a physical check of the departure gate and jet-way prior to pre-departure preparations and the closing of the aircraft cabin door(s) to verify no items were left behind.

1.2.18. Complete a walk-through of the aircraft after all passengers have deplaned. Any items/articles found aboard shall be delivered to the lost and found baggage representative.

1.2.19. Perform a physical walk through of all customs baggage holding areas, baggage carousels, and baggage piers that support AMC within one (1) hour after aircraft arrival to check for any remaining/unattended AMC baggage.

1.2.20. Provide SEA-TAC Passenger Travel Information (AMC-GRAM) updates to the 62AW Web Master.

1.2.21. The contractor shall advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.3. Cargo Services. The contractor shall control, safely process, and manifest Mission Capability (MICAP) cargo.

The contractor shall:

1.3.1. Determine that the MICAP is within the permissible size and weight limitations IAW AMCI 24-6051, V11, paragraph 42.2.3. and 42.2.3.1.. Ensure MICAP is not hazardous, and receipt for MICAP (sign and keep a copy of the truck manifest).

1.3.2 Prepare a MICAP manifest through GATES.

1.3.3. Hand-carry small MICAP items to aircraft and turn them over to senior flight attendant. Larger items shall be turned over to aircraft ground handlers.

1.3.4. Notify the airlift COR of all MICAP movement.

1.4. Reports, Records, and Electronic Data Interchange: The contractor shall:

1.4.1. Prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of all reports shall be provided to the COR.

1.4.1.1. *Monthly Station Traffic Handling Report: HQ AMC-A4T(M) WRS (AMC Form 82) IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11. except 17.3.7. and 17.3.9. through 17.3.9.7. In the remarks, Include Theater Express data to include, but not limited to, total number of aircraft, and originating and terminating short tons.

1.4.1.2. Mishandled Baggage Summary, AMC Form 134a IAW AMCI 24-101, Vol. 14, paragraphs 74.1 through 74.5.

1.4.1.3. Report ALL direct contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for HQ AMC/A4 via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

1.4.1.3.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/. The following information is provided to facilitate establishing the required eCMRA account:

The eCMRA site associated with this contract is Air Force.

The Command of the Requiring Activity is Air Mobility Command.

The Unit Identification Code (UIC) for this requirement is FFGYC0.

The Federal Service Code for this contract is V999.

1.4.2. The contractor shall create, maintain, and dispose of Government-required records IAW AMCI 24-101, Vol.

6. paragraphs 6. through 6.6., 8. through 8.4.6., 9. through 9.1., 11. through 14., 9. through 9.7., GATES, and, HQ AMC/A4T policy, messages, memorandums, and directives. The contractor shall:

1.4.2.1. Provide the original record or a reproducible copy of any such record within three (3) working days of receipt of the request.

1.4.3. Perform post flight procedures within twenty-four (24) hours of aircraft departure.

1.4.3.1.3. Complete and file all flight transactions and related documentation within forty-eight (48) hours of aircraft departure.

1.4.3.2. Research disputed billing requests and forward one (1) copy of the movement documents to the requester within forty-eight (48) hours of receipt of the request.

1.4.3.3. Research documentation retained by the contractor and prepare reports (i.e., special account handling, duplicate bookings, passenger movement statistics, etc.) within forty-eight (48) hours of request. Maintain a copy of all research requests for a period of ninety (90) calendar days.

1.4.3.4. Obtain passenger manifests within six (6) hours from GATES or previous station when an aircraft arrives and there is no passenger manifest on-board.

http://www.ecmra.mil/

1.4.4. Audit and correct all errors and discrepancies within twenty-four (24) hours of discovery or notification.

1.5. Funds Handling. The contractor shall provide funds handling services IAW AMCI 24-101, Vol. 6 paragraphs

6. through 6.6.; AMCI 24-101, Vol. 14, Section F, except paragraphs 48. through 55.4., 56.1.4., 56.1.6., 56.1.7., 56.1.9., and 56.1.10. The contractor shall:

1.5.1. Verify checks using TELECHECK (or equivalent service) and/or the Government provided stamp.

1.5.1.1. Place the verification number and passenger processing agent’s initials on the upper right side of the check.

Make a copy of the check with the verification number and processing agent’s initials; attach a copy of the orders, and place it in the flight folder.

1.5.2. Develop processes for accepting credit card payments and providing refunds.

1.5.2.1. Secure all credit card machines to prevent unauthorized use and/or loss.

1.5.3. Prepare all funds handling documentation to include an AF Form 1305, Receipt For Transfer of Cash and Vouchers, no later than the second business day after receipt of funds. Provide documents along with cash/checks to the COR for deposit. The COR shall receipt for the funds utilizing the AF Form 1305. The COR will deposit all cash and checks into a Government provided Treasury General Account and provide the contractor a copy of the Over the Counter Channel Application (OTCnet) deposit ticket.

1.5.3.1. Complete the funds package IAW the Cash and Credit Card Collections for AMC at the Ports Standard Operating Procedure, dated 30 Apr 12, the next business day after the OTCnet deposit ticket and MD-479, CASHLINK Data Report, is received, and email to: DFAS-LI-AMC-PORT-1131@DFAS.MIL or fax to: 317-275- 0268.

1.5.4. Funds Audit. Develop and implement internal audit procedures.

1.5.4.1. Audit all funds and supporting documentation prior to flight departure.

1.5.4.2. Account for TWCF Port Collections Cover Sheets, DD Forms 1131, OTCnet deposit ticket, and applicable documentation using a contractor developed control log.

1.6. Communications Management and Information Systems. The contractor shall interface with the Government communications representative(s) as required to manage the Gateway computer systems and ensure continued functionality.

1.6.1. GATES Work Station Area Security Officer (WASO), IAW GATES Manual. The contractor shall:

1.6.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the Contracting Officer (CO) and COR fifteen (15) calendar days before the start of the contract. Submit an updated appointment letter as required.

1.6.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems. Notify the COR of software and hardware related problems within forty-eight (48) hours of the request for assistance.

Ensure GATES trouble tickets are submitted to the GATES HELPDESK as required to ensure unresolved problems are identified and tracked until resolution is provided.

1.6.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.6.1.3.1. Notify COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.6.1.3.2. Conduct a test of manual processing procedures at least once a quarter, document results, and provide COR a copy.

1.6.1.3.2.1. Update GATES in conjunction with manual processing and complete GATES updates prior to mission departure.

1.7. Custodial Services. The contractor shall ensure all offices/spaces/ticket counters, office furniture, and equipment is clean.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives; and, includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all Performance Work Statement (PWS) requirements;

however, the Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected and adversely affects the safety and/or security of personnel and/or resources; cannot be corrected without mission impact; or adversely affects another Government agency’s ability to accomplish their mission.

2.2. Minor nonconformance - nonconformance which cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Performance Objective PWS Paragraph/Reference

Performance Threshold

1. No flight delays caused by the contractor. 1.1. No more than 1 delayed mission caused by the contractor each month.

2. Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization.

1.1. through 1.1.2. No critical nonconformance and less than 7 other minor nonconformances noted each month.

3. Provide a complete range of passenger processing and baggage services.

1.2. through 1.2.21. No critical nonconformance and less than 8 other minor nonconformances noted each month.

4. Manage accurate and auditable reports, records, and electronic data exchange.

1.4. through 1.4.4. No critical nonconformance and less than 6 minor nonconformances noted each month.

5. Provide Funds Handling. 1.5. through 1.5.4.2. Funds were accounted for properly.

6. Perform services during specified hours. 4.2. and 4.2.1.1. ATOC, Military Assistance Office and Counters, Passenger Check-in Counters, Departure Gate, Arrival Gate, Data Records, and Baggage Services were staffed during specified hours.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND

TRAINING.

3.1. Government-Furnished Materials: Government-Furnished Materials (GFM), Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor shall sign a receipt for all materials provided by the Government. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment: Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE not later than five (5) calendar days prior to the start of the contract; and annually thereafter not later than ten (10) calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be notified in writing when equipment is missing or not in working order.

The contractor shall sign a receipt for all equipment provided by the Government. Any disagreement between the contractor and the COR concerning the working order and condition of equipment shall be elevated to the CO.

3.2.1. The contractor shall submit written (email or memorandum) requests for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The contractor shall turn in GFE approved for replacement or repair.

3.3. Government Provided Service. The following Government-Furnished Services will be provided to the contractor for the duration of this contract.

3.3.1. FedEx shipment of mishandled baggage and funds documents.

3.3.2. Military Local Area Net.

3.3.3. Defense Switch Network (DSN telephone line) to be used for official use only.

3.4. Government Provided Training. Government personnel will provide initial AMC Gateway Passenger Services familiarization training at SEA-TAC to contractor personnel for the first thirty (30) calendar days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform AMC Gateway Passenger Services as defined in this PWS.

3.4.1. A weekly meeting shall be conducted to review training progress. Training may be terminated in less than 30 calendar days if agreed to by the contractor and Government.

4. GENERAL INFORMATION: The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials, facilities, and other items and services, (except as specified within the contract as Government-furnished materials, equipment, facilities, services, and training), as required, to perform AMC Gateway Passenger Services as defined in this PWS, in support of the Department of Defense (DoD) Transportation System.

4.1. Contractor Personnel. The contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The name of these persons shall be designated in writing to the CO 30 calendar days prior to the start of the contract.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the contractor on all matters relating to the daily operation of this contract.

4.1.2. The Station Manager/Alternate Station Manager(s) shall be located on site to oversee all contracted operations and shall read, write, speak, and understand English in order to use technical manuals/references and effectively communicate.

4.1.2.1. The Station Manager or Alternate Station Manager shall at a minimum attend SEA-TAC Quarterly Host Carrier and Airport/TSA meetings.

4.1.3. The contractor shall ensure managers and supervisors are qualified for their positions; and, able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The contractor shall notify the CO and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven (7) working days.

4.1.4. The contractor shall ensure contractor personnel maintain qualifications to fulfill the requirements of the PWS for the duration of the contract.

4.1.4.1. Agents shall read, write, speak, and understand English to effectively communicate with customers.

4.1.5. The contractor shall meet with the CO, COR, and other Government personnel as required by the CO.

4.1.6. All contractor personnel shall wear uniforms that present a neat professional appearance.

4.1.6.1. All contractor personnel shall wear a nametag, which is approximately 3” x 1” with AMC logo colors. The nametags of the Station Manager and Alternate Station Manager(s) shall identify their position.

4.1.6.2. All contractor personnel shall wear light blue shirts, dark blue slacks/skirts, ties/neckwear and black shoes.

Outerwear such as jackets and sweaters shall compliment their uniform appearance.

4.1.7. The contractor shall comply with airport rules and regulations as described in the SEA-TAC

INTERNATIONAL AIRPORT SCHEDULE OF RULES AND REGULATIONS.

4.2. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: ATOC function, staffed and operational 0700-1600 Monday through Sunday and during scheduled aircraft operations; Military Assistance Office, staffed and operational 0700-1600 Monday through Sunday and on the day prior to scheduled aircraft departures from 0700 until the Military Assistance Counters are staffed; Military Assistance Counter staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights, and at least four (4) hours prior to scheduled aircraft departure for domestic flights, and remain open to meet aircraft delay processes; Passenger Check-In Counters, staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights, and at least four (4) hours prior to scheduled aircraft departure for domestic flights, and remain open to meet aircraft delay processes; Departure Gate, staffed and operational to meet aircraft departure requirements and aircraft delay processes, (retain sufficient personnel on duty for a minimum of one (1) hour after aircraft departure to provide services in the event of a mission abort); Arrival Gate, staffed and operational to meet aircraft arrivals; Data Records and Reports staffed and operational, 0700-1600 Monday through Friday; and Baggage Services, staffed and operational, 0700-1600 Monday through Sunday, and one (1) hour after all arriving passengers have departed the baggage claim area.

4.2.1. The contractor shall provide the COR, CO, and TACC with the means and information needed to contact the Station Manager, Alternate Station Manager, or appointed stand-by personnel around the clock. The contractor shall respond to the work site within sufficient time of notification by the Government to provide AMC Gateway Passenger Services to unscheduled arriving aircraft; and, immediately notify the stand-by COR of this event.

4.2.1.1. The contractor may provide stand-by personnel when coordination with the TACC and COR indicates performance of service is not required during U.S. Federal holidays.

4.3. Security. The contractor shall comply with the applicable DoD, USAF, AMC, and SEA-TAC Instructions, regarding Operational, Physical, and Communications Security as well as the Security Escort and Anti-terrorism/Force Protection Programs.

4.3.1. The contractor shall participate in SEA-TAC Random Anti-Terrorism Measure (RAM) activities provided by the COR to the best of their ability. The contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities.

4.3.2. The Contractor shall ensure Contractor personnel employed to perform contract requirements have a successfully completed Tier 1 Investigation or Secret Clearance on file in the Joint Personnel Adjudication System (JPAS) and obtain a Common Access Cards (CAC).

4.3.2.1. The Tier 1 Investigation shall be opened and fingerprint and name check returned favorably before a CAC or NIPRNET access is issued/authorized. Tier 1 Investigation submissions shall be completed using the Optional Form 306, Declaration for Federal Employment, and submitted with a FD 258, Standard Fingerprint Form, to the CO for USTRANSCOM Security Services Center (SSC) processing. The employee must provide a current e-mail address so USTRANSCOM/J3-MP can coordinate the SF 85/e-QIP submission.

4.3.3. Upon contract award, the Contractor shall submit the full names, Social Security Numbers, dates of births, and places of births of all Contractor personnel to the Trusted Agent (TA). The TA will forward the information to United States Transportation Command (USTRANSCOM)/J3-MP (transcom.scott.tcj3.mbx.protection-services-center@mail.mil) for vetting through JPAS by USTRANSCOM Security Services Center (SSC) to ensure investigative and clearance requirements have been satisfied. If J-3/MP requires an OF 306, Declaration for Federal Employment, the TA shall request the Contractor to submit a completed OF 306 for any personnel who do not meet the clearance requirements. This shall be completed before the TA accesses the DoD Trusted Associate Sponsorship system (TASS) and submits requests for issuance of CACs to Contractor personnel. Contractor personnel will be denied the ability to work in support of this PWS, if they do not have the required investigative or security clearance and their information will not be loaded into TASS. These procedures are to be followed whenever the Contractor adds new employees to this contract's workforce.

4.3.4. Contractor personnel will be loaded into TASS with an expiration date on their CAC for a period not to exceed three years upon notification by the SSC that Contractor personnel meet the investigative requirements.

Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

4.3.5. Upon completion of this contract or upon termination of personnel, all Contractor personnel who possess CAC cards shall return these cards to the COR. Contractor personnel who possess any security badges shall turn these badges to the appropriate SEA-TAC Office.

4.3.5.1. The CO may delay final payment under a contract if the contractor fails to comply with these requirements.

4.3.6. Contractor personnel shall be removed and barred from the worksite if the Government notifies the Contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on Contractor personnel during the course of the contract period.

4.3.7. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, non-public information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW DoDI 8582.01 - Security of Unclassified DoD Information on Non-DoD Information Systems, 6 June 2012;

(b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the CO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government.

The Government will require Contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.3.8. The Government may supplement the Contractor’s work force if Tier 1 Investigations are not received prior to the contract performance start date. The costs required to perform the services listed in the PWS shall be deducted from the Contractor’s monthly payment if any delays in receipt of Tier 1 Investigations are due to the Contractor’s late submission of requests or if an investigation reveals the Contractor’s designated personnel are determined not eligible for clearance.

4.3.9. Tier 1 Investigations required because of Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while Contractor personnel are awaiting clearances shall be deducted from the Contractor’s monthly payment based on actual costs incurred.

4.3.10. The Contractor shall ensure that personnel have the appropriate pass and identification items to accomplish all services as specified in the PWS, to include but not limited to: applicable Federal Aviation Administration and SEA-TAC Aviation Administration identification badge(s) (to include; US Customs, US Agricultural, US Immigration, Terminal and Ramp access), and company identification badge. Personnel shall wear badges at all times.

4.3.10.1. Pay all fees associated with badges.

4.3.11. Submit in writing or via email to the AMC Program Manager, COR and TA an initial list of Contractor personnel which includes, at a minimum, the following information: name (last, first, middle initial), primary position title, level of investigation/security clearance (as well as date of approval), airport badge number, and date of on-site employment no later than the contract performance start date; and, provide an updated list within 24 hours of the employment and/or termination of Contractor personnel.

4.3.11.1. When a badge number is not available within the 24-hour time period the updated personnel list will indicated the airport badge number is to-be-determined and an updated personnel listing shall be provided within 24-hours of receiving the airport badge number.

4.3.12. The contractor shall take appropriate action to resolve issues brought to their attention by the Government pertaining to employee health, safety, security, or misconduct concerns. This action does not relieve the contractor from total performance of the contract tasks specified in this contract.

4.3.13. Within 30 calendar days after contract start, all Contractor personnel shall complete Level I Antiterrorism Awareness Training. Refresher Level I Antiterrorism Awareness Training shall be completed and documented annually thereafter. New personnel must complete the Level I Antiterrorism Awareness Training within the first 30 calendar days of their employment.

4.3.13.1. The Contractor shall provide the Level I Antiterrorism Awareness Training certificate to the COR.

4.3.14. The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201-2.

4.3.14.1. The Contractor shall insert the language in paragraph 4.3.15. in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

4.3.15. The Contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security (OPSEC) and Information Security (INFOSEC) regulations.

4.3.16. The Contractor shall not transmit For Official Use Only (FOUO) information on networks not approved for this information.

4.3.17. Within 30 calendar days of their employment start date and annually thereafter, all Contractor personnel shall complete Information Awareness Training and provide the COR with the computer generated completion certificates. The website for the Cyber Awareness Challenge course will be provided by the COR.

4.3.17.1. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and, not share either their PIN or access to their GATES account.

4.3.18. Handling and Protection of Non-Public Information. In performance of this contract, the Contractor may have access to DoD Transactional Information (DTI), which for the purposes of this section shall mean any information developed or received in the course of planning, ordering, shipping, tracking, and invoicing in support of the requirements of this contract. To adequately protect this DTI, Contractor information systems (IS) involved in the performance of this contract shall comply with the security requirements in the current version of the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, “Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations,” as soon as practical but no later than 1 April 2019. Compliance with NIST SP 800-171 measures is required at the prime Contractor level and does not apply to subcontractors and other entities that the prime Contractor engages with in order to meet the requirements of this contract.

4.3.18.1. Additionally, the Contractor agrees to use such information only for the purposes of fulfilling the contracted requirements and to protect such information from unauthorized release or disclosure. Protection of the DTI does not abrogate any responsibilities of the Contractor to comply with or implement additional cyber security requirements as part of generally accepted system security principles or as required by other categories of information that may be co-resident with the DTI on the Contractor’s IS.

4.3.19. Operationally Critical Support. The services designated under this contract are “operationally critical support” as defined in DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting.

4.3.20. Cyber Security Assessments and Mitigation Plans. The Contractor shall provide a Self-Assessment of its compliance with NIST SP 800-171 and present a Plan of Action that identifies any deviations, non-compliance, or proposed alternative means of compliance as well as plans for correcting non-compliant requirements to the contracting officer on (contracting officer insert compliance date from section 1.1.1) and then annually thereafter.

The Self-Assessment and Plan of Action shall address all of the requirements in NIST SP 800-171. The table in Attachment 1 provides modified requirements of CUI/CDI specific controls from NIST SP 800-171 that will be used to evaluate compliance in a non-CUI/CDI environment. Additionally, at any time during the period of performance, when a Contractor determines it is non-compliant with a NIST SP 800-171 requirement or an approved alternate means of compliance resulting in a High or Moderate Potential Impact as defined in Federal Information Processing Standards Publication (FIPS PUB) 199, “Standards for Security Categorization of Federal Information and Information Systems,” the Contractor shall submit a Plan of Action within 15 days of the determination of non-compliance.

4.3.20.1. Plans of Action and any requests to vary from NIST SP 800-171 shall be submitted to the contracting officer for consideration and approval by USTRANSCOM. The Contractor need not implement any security requirement determined by USTRANSCOM to be non-applicable or to have an equally effective alternative security measure implemented in its place. The Plan of Action shall follow the template provided in Attachment 2.

Alternate formats for the Plan of Action may be proposed and must be approved by USTRANSCOM.

4.3.20.2. USTRANSCOM may conduct an on-site visit to a Contractor's facility or request a third party assessment (U.S. Government agency or U.S. Government funded commercial entity) to review progress towards meeting their Plan of Action, evaluate any proposed variances to NIST SP 800-171 requirements, and to assess residual risk to the DTI resulting from the non-compliance. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the Contractor in advance.

4.3.21. Cyber Incident Reporting. When the Contractor discovers a cyber incident, as defined in DFARS Clause 252.204-7012, that affects the Contractor’s ability to perform the operationally critical support as identified in the contract, the Contractor shall, as soon as practicable, but no later than 72 hours after discovering the incident, notify the USTRANSCOM Deployment and Distribution Operations Center (DDOC) Chief at 618-220-7700. If the Contractor does not immediately reach the DDOC Chief via phone, the Contractor shall send a notification email to transcom.scott.tcj3.mbx.ddoc-chief@mail.mil. The Contractor shall provide an initial description of the incident that will include the information known at the time of the notification and shall provide a company POC who shall work with USTRANSCOM DDOC through the resolution of the incident.

4.3.21.1. The Contractor shall also report the incident as outlined in DFARS 252.204-7012.

4.3.21.2. USTRANSCOM may conduct an on-site review to assist the Contractor in evaluating the extent of the incident and to share information in an effort to minimize the impact to both parties. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the Contractor in advance.

4.4. Training. The contractor shall be responsible for all contractor personnel training and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract.

4.4.1. Contractor personnel shall be knowledgeable of hazardous materials, dangerous goods, and prohibitive items, which are acceptable/unacceptable to be carried by passengers for personal use, as carry-on baggage, and in checked baggage as specified in the Transportation Security Administration (TSA) Prohibited Items list.

4.4.1.1. Contractor shall ensure personnel meet requirements of International Air Transport Association (IATA), Dangerous Goods Regulations, paragraph 1.5 and Title 49 Code of Code of Federal Regulation, (CFR) 175.25.

4.4.2. Contractor personnel shall complete SEA-TAC Airport training required to utilize the public address systems and airport monitors/flight information display system.

4.5. Quality Programs. The contractor shall utilize his or her commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.6. Safety. The contractor shall comply with the latest applicable state and federal, policies, regulations, management plans, and requirements, regarding occupational safety and health. The contractor shall:

4.6.1. Ensure work performed does not expose personnel or property to unnecessary hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

4.6.1.1. Report hazards which cannot be eliminated immediately to the COR.

4.6.2. In the event of an incident/accident involving facilities, property, equipment, or contractor personnel, notify the COR telephonically within thirty (30) minutes and provide them a synopsis of the incident.

4.6.2.1. Deliver a written incident/accident report to the COR within twenty-four (24) hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.6.3. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the contractor.

4.7. Publications and Forms: Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites. The contractor shall maintain a publications library (print, electronic, or combination thereof) ensuring applicable supplements, policy messages, memorandums and directives are up to date. The contractor shall be guided by these publications and use these forms to the extent necessary to accomplish requirements in this PWS.

4.7.1. Supplements, amendments, policy messages, memorandums, and directives associated with listed publications may be issued from any organizational level (DoD, USAF, AMC, and TSA) during the life of the contract. The contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the CO in writing of such change. The contractor shall provide a proposal for a reduction in contract price to the CO should a decrease in contract price result. The contractor shall submit to the CO a price proposal within thirty (30) calendar days following receipt of the change by the contractor, before implementing any change which may result in an increase in contract price. The CO and the contractor shall negotiate the change into the contract. Failure of the contractor to submit a price proposal within thirty (30) calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the CO).

4.8. Insurance. Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance stated below:

TYPE AMOUNT

Comprehensive General Liability Bodily Injury Liability $500,000 per occurrence

Worker’s Compensation and Employers Liability Worker’s Compensation and Occupational Coverage in accordance with statutory limits.

Employer’s Liability Coverage with a minimum limit of $100,000.00

4.8.1. Evidence of insurance shall be provided the Contracting Officer at the Post Award Conference and each year prior to beginning of any option period.

4.8.1.1. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government’s interest shall not be effective for such period as the laws of the State in which this contract is to be performed prescribe; or until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

4.9. Phase In/Out. During the phase-in/out period, the contractor shall be fully responsible for PWS performance requirements and cooperate to the extent required to permit an orderly change over to the successor contractor.

4.9.1. The follow-on contractor shall be allowed access to the Contractor-Furnished Facilities (CFF) to familiarize supervisors and key personnel with equipment, reporting, work scheduling and procedures, after the Post Award Conference, prior to contract performance start date. Such access will not interfere with Government or incumbent contractor personnel. To preclude such interference, arrangements for access to the CFF shall be made with the COR and Station Manager.

4.10. Points of Contact. The Government will provide applicable phone numbers, addresses, etc. as referenced throughout the PWS.

4.11. Facilities. The contractor shall furnish and lease office space in the south end of the terminal, required to perform all PWS requirements. All lease and renovation costs for facilities (to include any office space renovations that will not otherwise be recouped via a Reimbursement Agreement with the Port of Seattle Airport Authority) shall be included under the basic monthly service CLIN. The contractor shall:

4.11.1. Provide all office furnishings to include, but not limited to, furniture, equipment, and communications connectivity/hardware.

4.11.2. Provide signage, IAW SEA-TAC rules and regulations, to identify the location of the AMC Passenger Check-in/Military Assistance Counters and the Military Assistance Office.

4.12. Check-in/Military Assistance Counters. The contractor shall coordinate with the appropriate AMC Airlift Carrier Ground Representative for the use of six common use passenger check-in counters provided by the carrier in the AMC Commercial Airlift contract.

4.12.1. Immediately notify the AMC Airlift Carrier Ground Representative of any passenger processing delays.

NOTE: The AMC Airlift Carrier Ground Representative will notify the Port of Seattle Airline Scheduling Coordinator (ASC) of any delays. The ASC will determine if the delay impedes other carriers and whether there will be a reduction in the number of counters available for passenger check-in and Military Assistance.

APPENDIX A

DEFINITIONS

Allowable Cabin Load (ACL). The total load an aircraft can transport over a given distance taking into account weight and volume.

Block Time. Block out time is determined when the aircraft actually moves, not when the aircraft chocks are removed. Block in time is when the aircraft has come to a complete stop and wheels have been chocked.

Commercial Aircraft Delay. On departures, reportable deviations occur when the mission’s actual block out time exceeds the delay start time by one minute or more.

Contracting Officer (CO). The duly appointed Government agent authorized to award and/or administer contracts and performs the day-to-day administration of the contract. The CO is the only person authorized to contractually obligate the Government.

Contracting Officer Representative (COR). Government personnel who perform(s) quality assurance functions for a contracted service.

COR Manager. Nominates primary and alternate CORs. Reviews contractor performance documentation, prepared by CORs, on a regular basis to ensure performance is compatible with contract and mission objectives.

Military Assistance Counter/Office (MAC). The primary assistance point in the passenger terminal. Provides a Passenger Reservation Section coordinated interface between the check-in counter and the passenger who arrives late, without a reservation, or with a travel problem. Accomplishes flight set up for all flights processed in GATES.

Has reservation/booking…