CPSTR_Sources_Sought_Notice.doc

SOURCES SOUGHT NOTICE

Department of Homeland Security (DHS)

United States Citizenship and Immigration Services (USCIS) Document Management Division (DMD) Card Personalization System Technology Refreshment (CPSTR) System Equipment General Information

Document Type: Sources Sought Notice (SSN) Solicitation No.: HSSCCG-14-R-00020 Description: Card Personalization System Technology Refreshment (CPSTR) System Equipment Posted Date: December 2, 2013 Response Date: December 17, 2013 by 2:00 pm Eastern Standard Time Classification Code: D – Information technology services, including telecom services Set Aside: TBD NAICS Code: 541512 – Computer Systems Design Services

1. PURPOSE

This SSN is issued for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 to determine industry capabilities, including those of small businesses, to meet Government requirements.

It is specifically intended to determine whether there are potential offerors qualified to provide OpenText software maintenance in accordance with the requirements specified in Section 3 of this SSN.

No solicitation is being issued at this time and the Government makes no assertion that a solicitation will be issued. The Government is not obligated to, and will not pay for, any information received from potential sources as a result of this notice.

2. BACKGROUND

The USCIS Document Management Division (DMD) manages the secure identification card personalization systems to personalize secure USCIS cards in a manner that assures efficiency and maximizes security. The current portfolio of secure cards produced within DMD includes the Permanent Resident Card (PRC) and Employment Authorization Document (EAD) Cards.

Card Personalization System Technology Refreshment (CPSTR) is a complex card identification system to receive data, personalize and issue cards, and provide systems feedback regarding completion and mailing of cards. The CPSTR system is made up of a combination of custom-developed machines, software and some commercial-off-the-shelf (COTS) systems. CPSTR uses an Oracle-based CPSTR server to control data flow into and out of the CPSTR architecture. The server is GFE but programmed/configured by the current contractor. The CPSTR includes data processing, laser etching and robotic technologies, all of which must be properly maintained and repaired in order to reliably produce millions of cards per year which provide proof of immigration status and benefits for millions of people. The maintenance must be regularly performed with corrective action taken immediately in order to reliably produce millions of cards per year which provide proof of immigration status and benefits for millions of people. Without consistent, corrective maintenance the system would become unreliable, vulnerable to failure, and eventually incapable of producing cards. The maintenance must be regularly performed with corrective action taken immediately in order to ensure the CPSTR system is capable of 100% accuracy with the capability of being available to meet production requirements up to 20 hours/day, 6 days/week and 50 weeks/year to produce 120 – 300 cards per hour (depending on card type) and addressing envelope inserts with the correct card recipient address information at a rate of up to 1200 cards per hour.

3. REQUIREMENTS

The contractor would provide additional workstations and associated tasks to create a second site in Lee’s Summit Production Facility (LPF) with the identical capabilities of the USCIS CPSTR system that is currently at the Corbin Production Facility (CPF); to upgrade the CPF as needed. The integrated CPSTR system and any associated equipment, software, installation and integration, and testing for the delivered CPSTR workstations to ensure system performance in accordance with the below specification. The place of performance will be the Corbin Production Facility (CPF), Corbin, KY and the Lee’s Summit Production Facility (LPF), Lee’s Summit, MO.

The requirement for maintenance of the existing and new equipment includes the following:

a) Hardware Maintenance and Repair Service:

The Contractor shall provide hardware maintenance, repair service support, and system specific spare parts for all CPSTR workstations and servers, any newly installed CPSTR equipment and components to ensuring the system remains fully functional though the system lifecycle, in accordance with the system performance specification.

b) Software Maintenance Support:

The Contractor shall provide CPSTR software maintenance support which includes any and all repairs and updates to the CPSTR software and database, USCIS directed system security patching and hardening and associated testing, documentation (OIT or DMD required documentation) that supports the software release update for all system changes to ensure that the systems can be operated without disruption of all USCIS information systems.

c) CPSTR Software Release and Upgrade Support:

The Contractor shall support new CPSTR software releases (including upgrades to or new data tables), and any associated software security hardening, and Security Authorization testing. This would include upgrades to system software based on changes to the USCIS information systems. The Contractor shall participate in the System Engineering Life Cycle (SELC) process and provide all required documentation to accommodate system changes that impact card production operations. This would include the conversion of existing CPSTR documentation in ITLM formats to SELC formats as required.

d) Technical Support:

The Contractor shall provide CPSTR related technical support in support of continuing USCIS operations to include, all Section 508 test requirements, and all SELC system documentation and testing. Technical support includes consulting for the Program Office and any required collaboration with the CPSTR Contractor.

e) Creation of Reports:

The Contractor shall be responsible for developing Oracle queries or SQL code for the creation of customized reports, ad hoc reports, and reports by specific card type or recipient which would pull the data from the CPSTR database.

This acquisition would be a Firm-Fixed Price, Indefinite Delivery Indefinite Quantity contract for the identical workstation equipment at the LPF in form, fit and function to the current Corbin Production Facility (CPF) and maintenance at both CPF and LPF.

4. RESPONSE DELIVERY, FORMAT, AND GUIDELINES

4.1. Delivery

Responses are due no later than 2:00 PM Eastern Time on 17 December 2013. All responses shall be submitted via email (virus scanned) to the point of contact listed below:

Point of Contact:

Heather Niquette Phone:

802-872-4661 Email: heather.v.niquette@uscis.dhs.gov *Facsimile and hard (paper) copies will not be accepted.

4.2. Format

Responses shall be in Microsoft Word for Office 2010 or compatible format. The response shall be divided into two parts. All e-mails shall adhere to size limitations of the USCIS firewall which is 10MB per email. DO NOT PROVIDE PROPRIETARY INFORMATION.

Part 1 of the response shall provide administrative information, and shall include the following as a minimum:

· Name, mailing address, overnight delivery address (if different from mailing address), phone number, fax number, and e-mail of designated point of contact.

· Corporate web site address.

· Business size (if small, describe preference categories).

· Data Universal Numbering System (DUNS) number.

· North American Industry Classification System (NAICS) code classifications.

Part 2 of the response shall address, in detail, the business’ capabilities to fulfill the requirements identified in Section 3 of this SSN.

5. CONCLUSION

This SSN is issued solely for information and planning purposes and does not constitute a solicitation. No solicitation is being issued at this time, and the Government makes no assertion that a solicitation will be issued. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this SSN. The information in this SSN is subject to change and is not binding on the Government. This SSN does not constitute a commitment to procure any of the items/services discussed, nor is it a commitment or authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.