Attachment_1_Statement_of_Work.pdf

Statement of Work 3D Printer Maintenance

HSCG38-16-Q-800007 – Attachment 1

1.0 General

1.1 Scope

The United States Coast Guard (USCG), Aviation Logistics Center (ALC) requires full care maintenance support for the Fortus 400MC 3D printer in accordance with (IAW) the Original Equipment Manufacturer (OEM) specifications. The Contractor shall provide trained and qualified personnel to perform these services.

2.0 Requirements

2.1 Maintenance Support

The Contractor shall provide the following:

• All service and repair parts, excluding consumables, materials, polyjet printheads, and resin. The excluded items shall be provided at a ____% discount from the Contractor’s standard commercial price.

• Unlimited Emergency Service Visits

• Preventative Maintenance Program at recommended maintenance intervals.

• Software maintenance releases.

• Hardware updates, excluding upgrades.

• Unlimited new user training at the Contractor’s facility.

• Technical phone support.

2.1.1 Description of Printer

Manufacturer Machine Type Model Number Part Number Stratasys, Inc. 3D Printer Fortus 400MC 211-00201

2.2 Calibrations and Certificates of Calibration

Printer calibration shall be completed as required in accordance with IAW OEM specifications.

The Contractor shall provide a certificate of calibration for the printer to include a certificate number, name or initials of person performing the calibration, calibration date, instrument type, instrument manufacturer, instrument model number, sensor serial number (during annual change), adjustment or service performed, calibration results, a description of calibration, and type of calibration procedure performed. Certificates shall be completed on the printer after each annual visit. Certificates of Calibration shall be delivered within thirty (30) days of the annual calibration visit and shall be mailed to:

Commanding Officer

USCG ALC

Attn: Industrial Operations Division Building 100A 1664 Weeksville Road Elizabeth City, NC 27909

2.2.1 Calibration Decals

Provide a decal on the unit to indicate current calibration. The decal shall include the calibration date, name or initials of person performing the calibration, next calibration due month/year, unit serial number, and name of company performing calibration.

− Decals shall be applied in such a manner that will not cause damage to the equipment or at a later date when the decal is removed.

− Decals shall not be applied as to hinder the reading of any display.

2.3 Repairs

The Contractor shall repair the printer as required. This firm fixed prices set forth in the schedule include the labor for all required repairs. When the printer is found to require excluded parts necessary to complete repairs, the Contractor shall provide a repair quotation IAW section 2.4.2

2.3.2 The Contractor shall provide a quotation to the Contracting Officer for the cost of the parts necessary to complete repairs. The quotation shall be valid for thirty (30) calendar days and shall include:

• Description of each discrepancy found.

• Cost of excluded parts to the Government

• Itemized pricing will be provided for all unusual damage.

• Total dollar amount for each discrepancy.

• Total dollar amount for complete list of discrepancies.

2.3.3 Cost of Repairs

The Contracting Officer will be responsible for reviewing the list of discrepancies and either accept, negotiate, or decline the contractor’s proposal. If the printer is found to require repair during the Contractor’s annual visit, the Contracting Officer will make every effort to provide approval in time to allow the Contractor to complete the repairs during their visit. Additional work shall not be performed until the quotation is accepted and a task order or modification is provided by the Contracting Officer. The contractor will have thirty (30) days to complete the repairs after receipt of the task order or modification. In the event that a quotation is declined by the Contracting Officer, the contractor shall not complete any additional work on the item.

2.3.4 Replacement Parts

Parts of the printer found to be in a serviceable condition as a result of functional testing shall be reused. Missing parts and parts found to be defective or that require replacement according to the OEM’s instructions shall be replaced with parts meeting the OEM’s specifications and drawings.

Replacement parts shall be new. The cost of parts that are routinely replaced during maintenance and/or repair shall be included in the price listed in the schedule.

2.3.5 Separately Priced Replacement

Pricing for other repair components and supply material, yet unspecified by part number at contract award, may be incorporated as firm fixed prices after negotiation of the first-time replacement. The Government reserves the right to provide separately priced replacement parts as Government furnished property on an as-needed basis as determined by the Contracting Officer. The Contracting Officer will either issue a task order or modification authorizing use of the separately priced replacement part(s) or provide disposition instructions. The delivery schedule will be adjusted accordingly for any delay associated with requesting and obtaining the approval to utilize the specified separately priced replacement part(s).

2.4 Documentation and Specifications

The Contractor must have access to all applicable documents/specifications and obtain current editions of all applicable documents/specifications for the entire life of the contract. The USCG does not own nor can it provide the technical documents required to complete any inspection, calibration, maintenance or repair. Neither the closing date for receipt of offers nor contract award will be delayed pending receipt of these documents for any offeror.

3.0 Quality

3.1 Quality Control

The contractor is required to be certified and maintain a quality system that complies with the requirements of ISO 9001-2000 Quality Management Systems – Requirements or equivalent.

The contractor is responsible for performing or assuring all inspections, tests, and calibration necessary to substantiate that the goods or services furnished conform to the Government’s requirements. The contractor shall take prompt action to correct conditions that have or could result in goods or services that do not conform to contractual requirements. Records of conformance shall be maintained on file at the contractor’s facility and made available or provided for review by the Government upon request. The Government reserves the right to conduct surveillance at contractor’s facility to verify the existence, adequacy and effectiveness of the quality system. Upon request of the Government, the contractor(s) shall forward a copy of their current certification and quality control manual for review.

3.1.1 The Contractor shall, immediately upon discovery, notify and disclose conditions to the Contracting Officer of any event, supply change, material change, supply malfunction, counterfeit/suspect parts or materiel, defect or non-airworthy condition of any product or component found to potentially cause a non-conformity to the original specifications of this contract. The Government reserves the right to inspect any non-conforming product or component. Therefore, the Contractor shall obtain approval from the Contracting Officer prior to the disposition of any non-conforming product or component.

3.1.2 The contractor’s quality control manual shall address in detail the contractor’s risk management, test, inspection, non-conforming product and counterfeit/suspect parts processes.

3.1.3 The Contractor shall immediately notify the Contracting Officer of any changes that potentially have an impact on the product. Changes may include but are not limited to products, processes, materiel, supplier sources, manufacturing facility location and personnel qualifications.

3.1.4 Upon notification of the change, the USCG will approve or deny the change. Facility location changes may require the Government to perform a facility inspection. The contractor shall allow the Government access to all applicable areas of the contractor’s facilities to ensure compliance with contractual requirements. In the event that the change is not approved by the USCG, the contract, delivery order or task order may be cancelled or terminated IAW FAR regulations.

3.1.5 The contractor shall retain all records IAW FAR 4.7 Contractor Records Retention. The contractor shall be required to permit Government access to applicable records retained at any level of the supply chain.

3.1.6 Unless otherwise specified, the Contractor shall flow down all requirements in this contract to their supply chain, to include all subcontractors and suppliers.

3.2 Warranty

The contractor’s standard warranty for repaired items will be incorporated into the contract.

4.0 Contractor Personnel

4.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this SOW. The Contractor shall be an authorized distributor of the OEM and shall be authorized by the OEM to perform the maintenance, repair, and calibrations on the printer.

4.2 On-Site Visits

All on-site visits will be coordinated with the technical point of contact (POC). The Contractor shall ensure that the contractually required level of support for this requirement is maintained at all times during the onsite visit.

4.3 Contractor Representative

The Contractor shall provide a single POC that shall be responsible for all Contractor work performed under this SOW. The Contractor shall provide the name of the POC and the name(s) of any alternate POCs authorized to act for the Contractor in the absence of the primary POC before the start of performance. The primary POC and all designated alternates shall be able to read, write, speak and understand English.

4.4 Identification of Contractor Employees

The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a Foreign Object Debris (FOD) hazard and clearly identifying the employee as a representative of the contracted firm.

5.0 Policies and Regulations

5.1 Compliance with Local Regulations, Instructions, Directives Contractor personnel shall comply with all local base regulations, instructions, directives, orders, and special procedures as promulgated by the Commanding Officer, USCG Base Support Unit (and all tenant commands), Elizabeth City, NC.

5.2 Removing Employees for Misconduct or Security Reasons

The Contracting Officer may direct the Contractor to remove any Contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

5.3 Tobacco Policy

The USCG prohibits the use of smoking tobacco and smokeless tobacco in the workplace to protect the health of all its workers. The workplace includes any area inside or outside of a building or facility under the custody and control of the USCG where work is performed by active duty personnel, civilian employees, or personnel under contract to the USCG. The use of tobacco is prohibited in all USCG Government vehicles (including Cushman type), in all USCG aircraft, floating unit, or any other aircraft contracted for use in the USCG. The use of tobacco products (smoking and smokeless) is permitted only in designated areas as defined in USCG ALC Instruction 6280.1 (series). Contractors may only use tobacco products in designated smoking areas and are accountable for appropriately discarding their smoking material and/or spit tobacco. Tobacco spit and residue shall be held in containers with sealing lids to prevent odor and accidental spills and disposed of in a sanitary manner that prevents public exposure.

Employees caught violating the tobacco policy may be subject to immediate removal IAW section 9.2.

5.4 Environmental, Safety, And Occupational Health (ESOH)

The Contractor is solely responsible for compliance with all federal, state and local laws, including but not limited to the Occupational, Safety and Health Act (OSHA) (Public Law 91-

596) and the resulting standards, OSHA Standard 29 CFR 1910 and any ALC Instructions as applicable, and the protection of their employees. Note: ALC Instructions are annotated because many of the USCG/ALC standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The Government shall assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. In addition, the Contractor is required to flow down the safety requirements/specifications to all subcontracts/subcontractors. Safety requirements listed herein that do not concern Contractor’s operations or services shall be considered self-deleting as mutually agreed by the Contracting Officer and the Contractor.

5.4.1 The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. The industrial complex at ALC has the potential to expose workers to hazardous materials, which may include, but is not limited to hexavalent chromium, cadmium, beryllium, lead and others. Areas where exposures are expected to exceed the permissible exposure limits set by 29 CFR 1910 Occupational Safety and Health Standards, Subpart Z - Toxic and Hazardous Substances are clearly marked as regulated areas. There may also be contact hazards with these materials during cleanup of dust, metal shavings, etc. The Contractor shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards, including the use of personal protective equipment. While working in regulated areas where the exposure to hazardous dust is expected, the USCG recommends, at a minimum, the use of Powered Air Purifying Respirators (PAPR) with a protection factor of 1000 when exposure levels may reach the OSHA permissible exposure levels.

5.4.2 The Contractor shall be subject to safety inspections of its work sites by the Government.

Contractor safety records shall be available upon request by the Contracting Officer. The Contractor shall be liable for, and shall indemnify and hold harmless the USCG against, all actions or claims pertaining to the “personal” safety requirements of employees. The Contractor shall provide all personal protective equipment (respiratory protection, hearing protection, gloves, steel-toed shoes, safety glasses, protective clothing, etc.). In addition, the Government is not responsible for medical examinations, hearing testing, substance abuse testing, or any other type of testing for Contractor employees.

6.0 Travel

Travel for all standard maintenance, repairs, and unlimited emergency visits is included in the firm-fixed price set forth in the schedule. If the Contractor is asked to travel to ALC for the benefit of the USCG, the travel policy in this section will be applicable.

6.1 Travel Policy

Performance under this contract will require travel by Contractor personnel. If travel is required, the Contractor is responsible for making all necessary arrangements for its personnel. These include but are not limited to: medical examinations, immunizations, passports/visas/etc., and security clearances. The Government will reimburse the Contractor for allowable travel costs incurred by the Contractor in performance of the contract IAW Federal Acquisition Regulation (FAR) Subpart 31.205-46. All costs incurred for lodging, meals, and incidental expenses required for tasks assigned under this contract shall be considered reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel. These rates can be found at http://www.gsa.gov/portal/content/104877.

6.1.1 The Contractor shall be responsible for obtaining written approval from the Contracting Officer PRIOR to the start of any required travel. The Contracting Officer will inform the Contractor of any requirements pertaining to the trip (i.e., Air or Rental Car, how many rental cars are authorized, travel dates, etc.). Travel completed without prior Contracting Officer approval or travel that differs from what has been authorized by the Contracting Officer will not be reimbursed.

http://www.gsa.gov/portal/content/104877

6.1.2 The Contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirements of the mission and IAW good traffic management principles.

6.1.3 The travel reimbursable herein includes only that travel (commercial carrier, or private automobile or auto rental) performed from the Contractor’s plant to the site of work, between the sites of work, and from the site of work to the Contractor’s plant. Travel performed for personal convenience (including daily travel to and from work) will not be reimbursed hereunder.

6.2 Travel Reimbursement

To be reimbursed for travel, the Contractor shall invoice for travel during the month the travel is completed or the month immediately following. The Contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. The documentation shall include, but is not limited to, legible copies of all receipts on letterhead (such as lodging, car rental, airline tickets, parking, tolls, etc.).

6.2.1 Air Travel

The contactor shall be reimbursed for Air Travel at the actual cost of the airfare. The Contractor shall utilize the lowest available commercial discount airfare. Other than the lowest available commercial discount airfare may be reimbursed if the Contractor can demonstrate real cost savings to offset any increased airfare cost (e.g., shorter trip duration resulting in hotel, per diem, rental car or other cost). In no event will such payments exceed the rates of common carriers.

The Government will only authorize flights utilizing coach class, no upgrades will be authorized.

The Contractor is only authorized baggage fees for one (1) checked bag that falls within the airlines standard weight category. Payment for excess or overweight bags will only be authorized with the Contracting Officer’s approval.

6.2.2 Car Rental

When a rental car is determined necessary, the Contractor shall be reimbursed for the actual cost of the car when the services are required to be performed beyond the normal commuting distance from the Contractor’s facilities. Original receipts for all rental car expenses to include gas, bridge or road tolls, etc. shall be provided.

6.2.2.1 The rental car classes allowed for each trip, unless otherwise approved by the Contracting Officer, are as follows:

• 2 or less travelers – Small (compact or economy)

• Up to 4 travelers – Medium (intermediate or full-size)

• More than 4 travelers – Either divided into smaller groups to meet the sizes specified above or may upgrade to an SUV/Passenger Van, whichever is most cost effective.

6.2.2.2 The rental car class requirements in section 6.2.2.1can be waived if a larger class than specified is the same cost or less expensive.

6.2.3 Special Vehicle and/or Truck Rentals

The Contractor shall be reimbursed for actual rental/lease of special vehicles and/or trucks (i.e., of a type not normally used by the Contractor in the conduct of its business) only if authorized by the Contracting Officer. Reimbursement of such rental shall be made based on actual amounts paid by the Contractor. Use of rental/lease costs of vehicles and/or trucks that are of a type normally used by the Contractor in the conduct of its business are not subject to reimbursement.

6.2.4 Privately-Owned Conveyance (POV)

When transportation by POV is more cost effective, the Contractor shall be paid on a mileage basis not to exceed the applicable Government transportation rates applicable at the time of travel. Authorization for the use of POV shall be the actual distances traveled (by the most direct route) from the person’s regular work site.

6.2.5 Per Diem

Per Diem to include the cost of lodging, meals and incidental expenses shall be paid IAW Federal Acquisition Regulation 31.205-46 (a) (2) and (3). The authorized per diem rate shall be the same as the prevailing per diem in the worksite locality. The applicable rate is authorized at a flat 75% on the day of departure from Contractor’s home or local office, and on the day of return. Receipts for meals and incidental expenses are not required.

6.2.6 Lodging

The published lodging rate for a locality includes the basic room cost. Original receipts, including traveler’s name and date of stay shall be required for such lodging. Lodging taxes are reimbursable as a miscellaneous travel expense limited to the taxes on reimbursable lodging costs. No personal telephone calls or hotel/motel in-room movies will be authorized. IAW Federal Acquisition Regulation 31.205-46 (a) (3), reimbursement above the maximum lodging rate may be authorized in certain instances.

7.0 Delivery Requirements

7.1 Government Required Delivery for Priced CLINs

The following table shows the required delivery for printer maintenance. The required delivery dates remain the same for all respective option years.

CLIN Item Description IAW Section

Due No Later Than:

0001 Full Care Maintenance Support

2.1 As Required

7.2 Government Required Delivery for Not Separately Priced (NSP) CLINs NSP CLINs represent items that are provided by the Contractor to the USCG at no additional cost. The following table shows the required delivery for each NSP CLIN listed in the schedule.

Early deliveries, when appropriate, are desired and acceptable. The required delivery dates remain the same for all respective option year CLINs.

CLIN Item Description IAW

Section Due No Later Than:

0002 Certificate of Calibration 2.2 Within thirty (30) days of the annual visit.

0003 Calibration Decal 2.2.1 At time of service.

0004 Progress Report 8.1 Within thirty (30) days of visits.

7.3 F.O.B. Point

The F.O.B. point for shipments under this contract is F.O.B. Destination. Prices in the schedule include all applicable customs, duties, taxes and shipping charges; therefore, no additional charges for shipping will be allowed unless indicated by a bilateral modification to the individual delivery order.

8.0 Reports

8.1 Progress Reports

The Contractor shall provide a progress report to the Contracting Officer via electronic mail.

This report shall include a summary of all Contractor work performed during their visits, including a breakdown of all costs by line item, an assessment of technical progress, schedule status, and any Contractor concerns or recommendations for the previous reporting period.

9.0 Contract Information

9.1 Period of Performance

The period of contract performance includes one (1) one-year base period and, if exercised, two

(2) one-year option periods.

9.2 Place of Performance

The primary place of performance will be:

Aviation Logistics Center 1664 Weeksville Road Elizabeth City, NC 27909

9.3 Hours of Operation

The Contractor shall perform all work between the hours of 0700 and 1630 Eastern Standard Time, Monday through Friday (except Federal holidays). However, there may be occasions when the USCG will require the work to be completed during other than normal business hours, including weekends and holidays. In these instances the USCG will work with the Contractor to establish the schedule.

9.4 Inspection and Acceptance Criteria

All work is subject to Government Quality Assurance (QA) review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures. Any work that is considered unsatisfactory shall be corrected at no additional cost to the USCG. Work will not be accepted by the Government until the QA inspector considers all work complete and acceptable.

10.0 Invoicing

10.1 Invoicing Instructions

Unless otherwise specified in the schedule or on individual task orders issues under this contract, the contractor’s invoice shall be submitted IAW FAR 52.212-4 to the designated billing office for payment as noted below. The Contractor is HIGHLY encouraged to submit invoices electronically to ALC-Fiscal@uscg.mil.

Chief, Fiscal Branch

USCG ALC

Fiscal Branch, Bldg. 63 1664 Weeksville Road Elizabeth City, NC 27909 Contract Number: (To be assigned at time of issuance)

10.2 Payment Information

All payments will be made electronically IAW FAR 52.232-33. The contractor may submit the invoice once services have been completed. The invoice will not be approved until all services have been received.

mailto:ALC-Fiscal@uscg.mil