EXTSOW_20095112.pdf

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Technical and Program Management Services Statement of Work (SOW)

For Department of the Homeland Security (DHS) U.S. Customs and Border Protection (CBP)

Office of Field Operations (OFO) Planning, Program Analysis and Evaluation (PPAE)

1. Introduction U.S. Customs and Border Protection (CBP) is responsible for protecting the United States (U.S.)

and the American people from the entry of dangerous goods and people. This responsibility includes ensuring that all persons and cargo enter the U.S. legally and safely through official ports and preventing the illegal entry of persons and contraband at and between Ports of Entry. In addition, CBP is responsible for ensuring the safe and efficient flow of commerce into the U.S., and enforcing trade and tariff laws and regulations. CBP prevents suspected terrorists and terrorist weapons from entering the United States.

2. Background The Office of Field Operations (OFO) is the office within CBP responsible for carrying out the CBP mission at the ports of entry. Planning, Program Analysis and Evaluation (PPAE) supports all OFO programs and operations with planning and analysis capabilities.

PPAE supports OFO decision-making by providing the following:

• Leadership and direction to OFO’s overall strategic and short-term planning;

• Organizational assessment and strategic goal alignment;

• Statistical analysis, performance measurement, and data integrity;

• Resource management and risk analysis;

• Liaison with the Office of Information and Technology (OIT) on IT system development and enhancements to determine their effect on OFO planning, operations, and measurement reporting, including BorderStat;

• A single source of official, accurate, consistent and complete OFO mission-related data; and

• Policy development, implementation and governance.

The Entry/Exit Transformation Office (EXT) is responsible for the programmatic management of the entry/exit mission. EXT assesses operational processes, evaluates technologies, and will deploy new capabilities for recording the entry and exit of aliens traveling through our ports of entry. EXT's Comprehensive Entry/Exit strategy is focused on three primary efforts: closing biographic entry/exit gaps, near-term targeted biometric operations leveraging existing technology, and long-term entry/exit transformation through the Air Entry/Exit Reengineering (AEER) partnership with the Department of Homeland Security Science and Technology Directorate (S&T). EXT manages the Arrival and Departure Information System (ADIS), which

2 | P a g e facilitates the investigation of individuals who may have violated their immigration status by remaining in the United States beyond their authorized period of admission.

3. Scope CBP intends to award a task order to assist the government in technical program management support for PPAE efforts and other respective CBP programs. PPAE enables OFO’s, strategic planning and analysis capability by addressing performance parameters such as database service support, Biometric Exit Experiment Analysis and Lifecycle cost estimates. Due to the criticality and wide variety of needs, the contractor must possess the ability to provide knowledgeable and experienced technical resources to support multiple concurrent projects.

4. Tasks The contractor shall provide support for the following tasks areas for CBP, OFO, PPAE:

4.1 Task 1. Program Management

The contractor shall provide all resources necessary to support this task order. The contractor shall provide program management support to support the Biometric Exit Acquisition from planning to execution for the OFO, PPAE, EXT Office. The contractor shall perform the following:

a) Support Strategic planning activities for the Entry/Exit Transformation Office

b) Support in gathering requirements and planning meetings

c) Support in providing cost estimation and spend plans

d) Support in developing acquisition strategy

e) Support in the preparation of briefings for leadership and stakeholders

f) Manage contractor staffing to ensure the full range of technical skills are available when needed to support the activities defined in this SOW.

g) Identify and coordinate any critical path changes across relevant projects activities.

h) Support in coordination of CBP stakeholders including OIT, OTIA, and OFO.

i) Manage risks and any project issues and follow a defined escalation procedure when implementation schedule, performance or cost is affected and update COR reporting tools. Review current risk status with government and contractor project teams.

4.2 Task 2. Project Support

The contractor shall perform the following support to the Biometric Entry/Exit Acquisition:

• Provide program and technical advisory services in a variety of subject areas to include CBP acquisition processes, biometrics, CBP and DHS systems, data and interfaces, Biometric Entry/Exit experiments, CBP entry and exit operational processing and requirements analysis.

• Provide Business Process Analysis Support including:

i. Support with the development, review and analysis of business stakeholder requirements;

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ii. Support with the review of existing business processes and evaluation of the re-engineering of those processes;

iii. Support in reviewing technical plans and designs for systems that support biometric and biographic inbound and outbound processes

iv. Work with the Office of Information and Technology (OIT) program directorates such as Passenger Systems Program Directorate, Targeting and Analysis Systems Program Directorate, Border Enforcement and Management Systems Division, and other organizations as directed by OFO leadership.

v. Work with the National Targeting Centers and Office of Intelligence, and other offices within OFO and external to OFO as directed by OFO leadership.

4.3 Task 3. Database Service Support

The contractor shall provide several areas of support to database management and operational reporting to OFO. The contractor shall provide subject matter experts with the skills to provide problem-solving support to improve database integration, maintenance, data integrity and reporting functionality that foster OFO’s ability to conduct operations planning, decision-making and resource allocation. The database support services requested by PPAE are divided into three main categories. These categories are 1) Operations Management Reporting (OMR) and distribution, 2) BorderStat Reporting, and 3) Other Ad-hoc reporting requests.

4.4 Task 4. Biometric Entry/Exit Experiments Analysis

The Contractor shall provide subject matter expertise in understanding of the biometric exit experiment and CBP operational inspection activities that are performed by CBP in all inspection environments. The contractor shall perform time and motion study and operational evaluation of Biometric Exit Field Experiments at Atlanta Hartsfield International Airport to evaluate the ability to automate biometric verification of departing travelers. The contractor shall:

a) Perform an operational assessment including a time and motion study.

i. Develop a comprehensive test plan, as well as develop a process for collecting and analyzing the desired metrics.

ii. Assist in the analysis of pre-deployment video to establish the “As-Is” operational environment and collect the necessary data to develop the required metrics.

iii. Perform a post-deployment site visit. The assessment will consist of observing and documenting traveler behavior from approaching the biometric capture equipment to the completion of the process. In addition, quantitative metrics including process time, boarding pass read rates, throughput, and others will be identified during the assessment plan development. The length of both the site visit should be sufficient to gather a valid sample size.

b) Provide a report documenting:

i. Problem Statement

ii. Methodology

iii. Results & summary data

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The contractor shall compile results from the site visit to produce a report that will evaluate the effectiveness of facial recognition inserted into CBP operations. The effectiveness of this solution will be evaluated against the solution’s ability to confirm the identity of departing travelers without significantly impacting airport operations.

4.5 Task 5. Life Cycle Cost Estimate Support

The Contractor shall develop and assist in the development of, and update existing Life Cycle Cost Estimates (LCCE) and Cost Estimating Baseline Documents (CEBD) for the programs directed in support of this task. The contractor shall follow the best practices for cost estimating as established by the GAO Cost Estimating and Assessment Guide (GAO-09-3SP) dated March 2009.

The LCCE documentation to be developed or updated shall include but not limited to the following:

a) Overview of the program and of the LCCE.

b) Ground Rules and Assumptions

c) Product-Oriented Work Breakdown Structure (WBS) following the DHS Standard

Structures.

d) Appropriate cover sheets for the LCCE denoting the required signatures.

e) The estimate should reflect the total life cycle.

f) Estimate results, by Fiscal Year, with and without risk, in both Base-Year dollars (using a base year that will remain constant for future LCCE updates), as well as a Then-Year dollars for budgeting purposes

g) Resulting risk or sensitivity analyses allocated among the applicable WBS elements and phased by year

h) Approved Future Years Homeland Security Program (FYHSP) funding for the program broken out by appropriation and year; to allow easy comparison to the LCCE results.

i) Plan for trade-off analysis to account for differences between the LCCE estimate, based on program requirements, and the approved FYHSP funding to ensure an executable program;

j) Basis of Estimates (BOE) to include the specific assumptions, calculations, and supporting analyses in sufficient detail to allow the government staff to replicate the cost estimates;

k) Source data;

l) Escalation indices and/or inflation rates and their basis;

m) Reconciliation between the current LCCE and any historical LCCE. Estimate reconciliation may result in a synthesized cost estimate or leave two estimates at different values with a documented set of differences. As additional information becomes available, the Contractor will update the baseline CEBD and LCCE documents.

n) WBS Dictionary for the product oriented WBS;

o) LCCE Model (ACE-IT, Excel or other software application if used);

p) Cost Risk Assessment (CRA) model if done separately from the LCCE model; and

q) Cost in TY with Risk (for a 50% and 80% confidence level).

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Additional guidance on the LCCE documentation needs is captured in the GAO Cost Estimating and Assessment Guide, Table 28.

The Contractor shall assist with the development or update of a Cost Estimating Baseline Document (CEBD) for the specified program office(s) in accordance with the draft Cost Estimating Baseline Document Version 1 2009 and 1.3.3 and the Government Accounting Office (GAO) Cost Estimating and Assessment Guide (GAO-09-3SP) March 2009. The CEBD shall provide a common technical and programmatic baseline that forms the basis for the LCCE. The CEBD shall document all aspects of the program’s baseline and address any factors that may significantly affect the cost of the program, such as schedule, technical performance, requirements, management, external dependencies, technological, or design maturity and assumptions for “new ways of doing business”. The CEBD may also describe any historical cost, schedule, performance, and programmatic data for analogous programs and legacy systems.

5. Management and Deliverable Schedule The contractor shall propose a list of deliverables and a deliverable schedule and shall submit that deliverable schedule to the Entry/Exit Transformation Office (EXT). The contractor shall also produce reports as required by the government to ensure compliance with the requirements of this SOW. The Contractor’s deliverable schedule is expected to cover at least the following documents:

Item Title Dist E H Initial Subsequent

Deliverable

Monthly Status Reports

COTR 1 1 N/A NLT 5 Days after 1st of the month following the end of the reporting period

Deliverable

Life Cycle Cost Estimates (LCCE) and Cost Estimating Baseline Documents

(CEBD)

COTR 1 1 N/A NLT 5 months after task order award

Deliverable

LCCE Model

COTR 1

1 N/A NLT 5 months after task order award

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Item Title Dist E H Initial Subsequent

Deliverable

Biometric Exit Time and Motion Study

Report

COTR 1 N/A NLT 60 days after site visit

Deliverable

Briefings, Presentations, and

Other Correspondence

COTR 1 1 N/A As requested

Deliverable

Meeting Minutes COTR 1 1 N/A Within 2 Days after meeting, as requested

Deliverable

DHS Compliant program management documents

COTR 1 As Requested

As Requested

As Requested

E -- Electronic Copy H--Hard Copy NLT -- No Later Than

6. PERIOD OF PERFORMANCE

The period of performance for this Task Order shall be for a base period of six (6) months. An orientation meeting between agency personnel and the contractor's staff shall be conducted after contract award.

7. CONSTRAINTS

The Contractor shall be required to provide professional technical services resulting in deliverables related to the program’s needs as described in this contract. The contractor is advised that the Government shall normally have a minimum of five (5) business days to review and provide comments on all deliverables produced under this contract. The contractor shall have a minimum of three work days to revise their deliverables to address the Government’s comments or suggested changes. The contractor is further advised that there may be situations requiring shorter time frames to revise documents based upon the Government’s review. Such situations shall be communicated to the contractor by the Contracting Officer’s Representative (COR). The contractor may be required to provide an expedited re-work of deliverables to address the Government’s comments or suggested changes to contract deliverables.

While the objectives outline the work products and deliverable requirements, the following constraints are listed:

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The contractor shall follow CBP configuration management procedures by maintaining all versions of deliverables in COTS format.

• The contractor shall work with Government personnel as part of an integrated project team (IPT) to accomplish the assigned work requirements under this contract, and with contract staff who are involved with information technology support throughout other components of

CBP.

• The contractor shall become proficient with and maintain an understanding of DHS/CBP security policies and procedures to assure that all deliverables meet these requirements.

8. ADMINISTRATIVE CONSIDERATIONS

8.1 Contracting Officer’s Representative (COR)

Name: Stephanie Donahue Phone:

Email:

8.2 COR Management Responsibilities

Management of this contract shall be performed by the assigned CBP COR. The COR shall attend all government and contractor meetings associated with this contract, and review product deliverables. The Contractor Project Manager shall adequately supervise Contractor personnel. The Contractor Project Manager shall discuss and plan workload and job scheduling priorities with the designated COR. The COR shall be responsible for assigned requirements and provide technical guidance to the Contractor to meet the CBP’s mission. There shall be no direct supervision of the Contractor's employees by the Government employees. The Contractor Project Manager shall ensure that Contractor personnel perform professionally and provide deliverables in a timely comprehensible manner. The Contractor Project Manager shall also ensure that Contractor employees are aware of, and understand and abide by CBP established rules, regulations and practices.

8.3 Place of Performance

The day-to-day duty site for contract personnel is at a CBP facility or at Contractor facility within a 50 miles radius of the Washington DC area as determined by the COR. The current work location is anticipated to be at the Ronald Reagan Building, 1300 Pennsylvania Ave, NW, Washington DC 20229. The contractor shall propose rates for both on-site and off-site performance and the final determination of the place of performance will be made based on the rates that are beneficial to the Government.

8.4 Security and Privacy

8.4.1. Clearances

In accordance with DHS Management Directive (MD) 11055, Suitability Screening

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Requirements for Contractors, Part VI, Policy and Procedures, Section E, Citizenship and Residency Requirements, contractor employees who require access to sensitive information must be U.S. citizens or have Lawful Permanent Resident (LPR) status. A waiver may be granted, as outlined in MD 11055, Part VI, Section M (1).

Contractor employees that require access to DHS IT systems or development, management, or maintenance of those systems must be U.S. citizens in accordance with MD 11055, Part VI, Section E (Lawful Permanent Resident status is not acceptable in this case). A waiver may be granted, as outlined in MD 11055, Part VI, Section M (2)

Provided the requirements of DHS MD 11055 are met as outlined in paragraph 1, above, contractor employees requiring access to CBP facilities, sensitive information or information technology resources are required to have a favorably adjudicated background investigation (BI) or a single scope background investigation (SSBI) prior to commencing work on this contract.

Exceptions shall be approved on a case-by-case basis with the employee’s access to facilities, systems, and information limited until the Contractor employee receives a favorably adjudicated BI or SSBI. A favorable adjudicated BI or SSBI shall include various aspects of a Contractor employee’s life, including employment, education, residences, police and court inquires, credit history, national agency checks, and a CBP Background Investigation Personal Interview (BIPI).

The Contractor shall submit within ten (10) working days after award of this contract a list containing the full name, social security number, place of birth (city and state), and date of birth of employee candidates who possess favorably adjudicated BI or SSBI that meets federal investigation standards. For employee candidates needing a BI for this contract, the Contractor shall require the applicable employees to submit information and documentation requested by CBP to initiate the BI process.

Background Investigation information and documentation is usually submitted by completion of standard federal and agency forms such as Questionnaire for Public Trust and Selected Positions or Questionnaire for National Security Positions; Fingerprint Chart; Fair Credit Reporting Act (FCRA) form; Criminal History Request form; and Financial Disclosure form. These forms must be submitted to the designated CBP official identified in this contract. The designated CBP security official will review the information for completeness.

The estimated completion of a BI or SSBI is approximately sixty (60) to ninety (90) days from the date of receipt of the properly completed forms by CBP security office. During the term of this contract, the Contractor is required to provide the names of contractor employees who successfully complete the CBP BI or SSBI process. Failure of any contractor employee to obtain and maintain a favorably adjudicated BI or SSBI shall be cause for dismissal. For key personnel, the Contractor shall propose a qualified replacement employee candidate to the CO and COTR

9 | P a g e within 30 days after being notified of an unsuccessful candidate or vacancy. For all non-key personnel contractor employees, the Contractor shall propose a qualified replacement employee candidate to the COTR within 30 days after being notified of an unsuccessful candidate or vacancy. The CO/COTR shall approve or disapprove replacement employees. Continuous failure to provide contractor employees who meet CBP BI or SSBI requirements may be cause for termination of the contract.

8.4.2 Privacy Act

In performance of this contract the Contractor assumes the responsibility for protection of the confidentiality of all Government records and/or protected data provided for performance under the contract and shall ensure that (a) all work performed by any subcontractor is subject to the disclosure restrictions set forth above and (b) all subcontract work be performed under the supervision of the Contractor or their employees.

8.4.3 Physical Security

CBP shall arrange for access to work sites as needed to support the requirements of this Statement of Work.

8.5.4 Other

The contractor Project Manager shall ensure that individual assigned members of contactor staff clear through the CBP Contracting Officer’s Representative (COR) and security when employment is terminated for any reason. This is for the purpose of turning in identification badges, closing of access accounts and passwords, and return of any CBP owned equipment.

8.6 Travel and Per Diem

Travel may be required at the regional and national level to provide support and coordination of task requirements. Travel may also be required at the regional and national level in support of technology deployment and data analysis at land ports of entry at the northern and southern borders. Included are requirements of monitoring of hardware/software installation and performance, and ad hoc user support. All travel shall be based upon standard CBP travel regulations and charged to CBP via the monthly invoice.

8.7 Government Furnished Resources

When the contractor is required to attend meetings at the Government site, the Government shall provide office space, desks, computers, printers, copies, phones, fax machines, orientation and overview. General standards of conduct and applicable policies and procedures shall be provided to contractor personnel within one week of task initiation. The government shall arrange for access to government sites, as needed.

8.8 Contractor Furnished Facilities, Supplies and Services

The contractor shall supply all supplies and other services to successfully administer the task.