Questions_and_Answers_II.docx
DOCX document 20 KB Posted
- Attached to
- EVUS CALL CENTER Federal contract opportunity
- Solicitation number
- HSBP1016Q0034
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Questions and Answers II
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions_regarding_RFQ_HSBP1016Q0034_for_EVUS_Call_Center.xlsx | XLSX spreadsheet | |
| HSBP1016Q0034.pdf | ||
| WAGE_DETERMINATION.pdf | ||
| BID_SHEET.xlsx | XLSX spreadsheet |
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QUESTION & ANSWER MATRIX
| # | RFP Section | Question | Response | Change to RFP? | Description of Change | Technical/ Contractual |
| 1 | Past Performance | May an offeror provide at least one past performance from a Major subcontractor | Yes you can | No | No Change | Technical |
| 2 | Staffing/Evaluation | CBP references LPTA we are concerned that CBP may not have done extensive research on availability of Mandarin/English speaking personnel. These are resources that are highly sought after by commercial group and banks along with other agencies and don’t fall within the WD rates. We suggest that you make this a best value so that CBP will be successful in implementing this high profile program. | The type of contract will not change. You can identify that the personnel do not fall within the WD rate. | No | No Change | contractual |
| 3 | GFE | Will the Government provide the call center software (Remedy/ServiceNow) and what version will be used | No, the government will not provide CRM (or any potential IVR-ACD) software. Vendor will be responsible for providing software, and may need to work with the government for ATO along with potential integration, support, or maintenance. | No | No change | Technical |
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