HECM CBRIT 86615620R00006.pdf

CLIENT BUDGET AND RESOURCE IDENTITY TOOL (CBRIT)

SOLICITATION NO.: 86615620R00006

COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, “Streamlined Procedures for

Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation document will not be issued.

The Department of Housing and Urban Development (HUD), Office of Housing Counseling

(OHC) is seeking a Contractor to provide an online interview Client Budget and Resource

Identity Tool (CBRIT) for Home Equity Conversion Mortgage (HECM) roster counselors with secure online access.

The solicitation number is 86615620R00006 and the solicitation is issued as a Request for

Proposal (RFP).

The solicitation document and incorporated provisions and clauses are those in effect through

Federal Acquisition Circular (FAC) 2020-07 dated August 03, 2020.

This requirement is being competed as a total small business set-aside. The associated North

American Industrial Classification System (NAICS) code for this procurement is 541611

“Administrative Management Consulting Services,” with a small business size standard of $16.5 million dollars. The anticipated contract type is a Firm Fixed Price (FFP) contract type in accordance with the Performance Work Statement (PWS). See Section III.

Line Item Number(s) (LINs), items, quantities, and units of measure are specified in Attachment

0002 – Price Rate Schedule. Offerors shall price out the base, all options, and the total. As total compensation for all services performed in accordance with the terms, conditions, and specification stated herein, the Contractor shall be paid according to the awarded price schedule as reflected in the contract.

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

HUD-NPH

WASHINGTON DC 20410-1000

451 SEVENTH STREET SW

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

US DEPARTMENT OF HUD

HUD CODE 16. ADMINISTERED BYCODE

X

X

X

541611

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED ORHUD-NPH

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

09/03/2020 1400 ET

08/19/2020

DANIELLE BOSEMAN

(No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

86615620R00006

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 79 RCS-H-2020-00033OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

ROOM 5256

TELEPHONE NO.

17a. CONTRACTOR/

WASHINGTON DC 20410

451 7TH STREET SW

US DEPARTMENT OF HOUSING AND URBA

HUD

15. DELIVER TO

WASHINGTON DC 20410-1000

ROOM 5256

451 SEVENTH STREET SW

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$16.50

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

US DEPARTMENT OF HUD

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Home Equity Conversion Mortgage (HECM) Client Budget and Resource Identity Tool (CBRIT)

0001 Online Interview Tool Task 5.2

0002 Help Desk and Support Task 5.3

0003 Monthly Reports Task 5.4 Continued ...

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

X

DATED

CHE U. LOGAN

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

0004 OY1 Online Interview Tool Task 5.2

(Option Line Item)

0005 OY1 Help Desk and Support Task 5.3

(Option Line Item)

0006 OY1 Monthly Reports Task 5.4

(Option Line Item)

0007 OY2 Online Interview Tool Task 5.2

(Option Line Item)

0008 OY2 Help Desk and Support Task 5.3

(Option Line Item)

0009 OY2 Monthly Reports Task 5.4

(Option Line Item)

0010 OY3 Online Interview Tool Task 5.2

(Option Line Item)

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

79 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 79

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

86615620R00006

0011 OY3 Help Desk and Support Task 5.3

(Option Line Item)

0012 OY3 Monthly Reports Task 5.4

(Option Line Item)

0013 OY4 Online Interview Tool Task 5.2

(Option Line Item)

0014 OY4 Help Desk and Support Task 5.3

(Option Line Item)

0015 OY4 Monthly Reports Task 5.4

(Option Line Item)

0016 OY4 90-Day Transition-Out

(Option Line Item)

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

SECTION II – SF 1449 CONTINUATION

DESCRIPTION: The Department of Housing and Urban Development (HUD), Office of Housing

Counseling (OHC) is seeking a contractor to provide an online interview Client Budget and Resource

Identity Tool (CBRIT) for Home Equity Conversion Mortgage (HECM) roster counselors with secure online access.

CONTRACT TYPE: This will be a Firm-Fixed price (FFP) contract. Services under this contract will be performed in accordance with the Performance Work Statement (PWS). See Section III.

This solicitation is being accomplished under FAR Subpart 12.6 – Streamlined Procedures for Evaluation and Solicitations for Commercial Items in conjunction with FAR Subpart 13.5 - Simplified Procedures for

Certain Commercial Items.

PERIOD OF PERFORMANCE: The anticipated period of performance is a One (1) Year Base Period and Four (4) - One (1) Year Option Periods.

SUPPLY AND SERVICES: The Contractor shall provide the supplies and services in accordance with the Line Item Numbers (LINs).

As total compensation for all services performed in accordance with the terms, conditions, and specifications stated herein, the Contractor shall be paid according to the awarded Price Schedule as reflected in the Contract.

In Attachment 0002 – Price Rate Schedule, the Government requires the Contractor to price out the base and all options. (See Attachment 0002 – Price Rate Schedule).

SECTION III – PERFORMANCE WORK STATEMENT

Vision Statement

The Contractor shall provide, administer, and maintain an online interview Client Budget and Resource

Identity Tool (CBRIT) with secure access that is 508-compliant and capable of meeting the Home Equity

Conversion Mortgage (HECM) program requirements.

1 General Information

1.1 Introduction

The purpose of this contract is to provide an online interview CBRIT for HECM roster counselors with secure online access. The Online Tool shall be 508-compliant and capable of meeting the HECM program requirements. The Online Tool shall provide HECM counselors with specific information on a senior client's financial and living circumstances to provide a thorough counseling session. It shall link to other HECM counselor HUD designated required Online Tools, currently the Reverse Mortgage Analyst online tool provided by Ibis Software solutions or any subsequent HUD designated HECM loan calculation online tools.

This is a non-personal services contract to provide support services for an online HECM CBRIT. The

Government will not exercise any supervise on or control over the contract service provider(s) performing the services herein.

1.2 Background

The Office of Housing Counseling (OHC) is responsible for the administration and oversight of the

Department of Housing and Urban Developments (HUD) Housing Counseling Program. Section 255 of the National Housing Act (12 U.S.C. 1715z-20) (NHA) authorized HUD to insure reverse mortgages, referred to as Home Equity Conversion Mortgages (HECMs), which can be used by senior homeowners age 62 and older to convert the equity in their homes to monthly streams of income or a line of credit to be accessed as needed. This is a service contract to provide tasks in support of housing counseling for senior homeowners age 62 or older who are considering, or have received, a HUD insured HECM mortgage.

The tasks outlined in this service contract are critical to HUD and the HECM counseling networks. They are critical tools for ensuring that the HECM clients have a clear understanding of their individual financial situation and whether a HECM loan is the best way to address their needs. All HUD approved counseling agencies and counselors who provide HECM counseling are required to provide each HECM counseling client a budget and resource analysis. The resource component of the analysis is required for all clients who are 200% or below of the federal poverty level and available to any other client. The resource analysis identifies other resources available to the client that they may be eligible for to address their needs. The client individual financial circumstances assist counselors in providing budgeting guidance and assistance. This is required by HUD’s counseling Handbook 7610.1 REV-5, appendix 4

HECM protocol, and page 150 of attachment B-12.

The work under this service contract is for the provision of an Online Tool for budgeting and current lifestyle interviews for the HECM program.

1.3 Constraints

The work of this contract shall adhere to the rules, regulations, laws, and standards specified by HUD; the

Federal Government; Section 106 of the Housing and Urban Development Act of 1968 (12 U.S.C.1701x);

the Housing Counseling Program. Constraints include the following:

• Office of Housing Counseling Website: https://www.hudexchange.info/programs/housing-counseling/

• HUD Housing Counseling handbook:

http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/hudclips/handbooks/hsgh/

7610.1

• HUD HECM Regulation:

https://www.gpo.gov/fdsys/browse/collectionCfr.action?collectionCode=CFR&searchPath=Title+24

%2FSubtitle+B%2FChapter+II%2FSubchapter+B%2FPart+206&oldPath=Title+24%2FSubtitle+B%

2FChapter+II%2FSubchapter+B&isCollapsed=true&selectedYearFrom=2010&ycord=1296

• HUD counseling regulations: http://www.gpo.gov/fdsys/pkg/CFR-2010-title24-vol2/xml/CFR-2010-title24-vol2-part214.xml

1.4 Description of Services

The Office of the Deputy Assistant Secretary of Housing Counseling (OHC) provides oversight and monitoring of HUD participating housing counseling agencies. The Contractor shall perform to the standards of this contract. In accordance with the requirements defined in this Performance Work

Statement (PWS), the Contractor shall provide services for the ongoing administration, and maintenances of the online interview CBRIT capable of meeting the HECM program requirements.

The Online Tool ensures that the quality of HECM counseling is maintained, and that consumers are armed with the necessary information to make critical and important decisions regarding a reverse mortgage. The Online Tool shall track both individual counselor activity and activity by counseling agency. The Online Tool shall link to other HECM counseling HUD designated Online Tools, currently

Reverse Mortgage Analyst provided by Ibis Software Solutions. The Online Tool shall be consistent with the most current HECM program requirements.

The Online Tool shall include Monthly Reports that analyze trends in usage by counselor and agency. On a quarterly basis, the Contractor shall provide in the Monthly Report to the COR the recommendations for modifications and improvements based on HUD changes to the HECM program. The Contractor shall ensure that they have adequate expertise and staffing available for technical assistance as needed. The

Contractor shall provide the following:

• Project Management Plan and updates as needed

• Quality Control Plan and updates as needed

• Monthly Status Reports

• Quarterly analysis and recommendations

• Agenda and minutes of all meetings

1.5 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the

Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the

Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e. inherently

Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The period of performance shall be for one (1) base period of 12 months and four (4), 12-month option periods.

1.7 Place of Performance

The services to be performed under this contract shall be performed at the Contractor’s facility.

1.8 Hours of Operation

NA

1.9 Special Qualifications

The Contractor shall provide its own subject matter experts and place minimal reliance of Federal

Housing Administration (FHA) staff. This staff shall include subject matter experts in financial analysis, web-based program maintenances and development, HECM general program experts with knowledge of underwriting and servicing, and HECM counseling expertise. Further, the Contractor shall provide the name of the designated manager and project manager to the Contracting Officer. The project manager shall be responsible for the performance of the work. The names of all key personnel and alternates who shall act for the Contractor when the manager is absent shall be designated, in writing, to the Contracting

Officer.

The Contractor, shall recruit, hire, train and supervise qualified employees. Individuals who are subject to any Federal suspension or debarment, or subject to a HUD-imposed limited Denial of Participation or have been convicted of a felony do not qualify. The Contracting Officer reserves the right to restrict the assignment of any individual as an employee under the Contract or any subcontracts for any reasonable cause.

The Contractor shall provide self-certified full 508 compliance, certified by the Contractor or

Manufacturer.

All data collected shall be considered in its entirety as the property of HUD and shall be transferred to the

COR upon termination of the Contract in a format compatible with HUDs existing databases.

1.10 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post

Award Conference with the Contractor within ten business days after contract award. The Contracting

Officer will notify the Contractor of the specific date, location, and agenda within five business days after contract award.

1.11 Status Meetings

The Contracting Officer (CO), Contracting Officer's Representative (COR) and other Government personnel, as appropriate may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the

Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference.

1.12 Contractor Travel

Prior to travel, the Contractor shall coordinate with and receive Government authorization from the COR for all travel. Reimbursement of travel costs will be in accordance with the Federal Travel Regulation and in accordance with FAR 31.205-46. The Contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the

Contractor shall use the tourist class, economy class or similar lodging accommodations to the extent they are available and commensurate with the mission requirements. HUD will not reimburse Contractor's local travel. Local travel is defined as travel within fifty (50) miles of Washington, DC. All other travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

1.13 Transition In

N/A

1.14 Transition Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the ninety (90)-day Transition-Out period. The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures, and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor Contractor is achieved by the end of the new contract Transition-In period.

2 Definitions and Acronyms

2.1 Definitions

Business/Workdays - Every official workday of the week which are days between and including Monday to Friday. This does not include public holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officers Representative (COR) - An employee of the U.S. Government appointed by the

Contracting Officer to perform contract administration activities regarding technical issues. This individual has authority to provide technical direction to the Contractor if direction is within the scope of the contract, does not constitute a change and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP) - Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel clause. When key personnel are used as an evaluation factor in best value procurement, offerors can be rejected if they do not have firm commitments from the persons that are listed in the proposal.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Service Contract - A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Subcontractor - Any person , other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime Contractor or a higher tier Subcontractor. The Government does not have privity of contract with a Subcontractor.

Subject Matter Expert (SME) - Subject matter expert assigned by the designated program office.

Workday - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

CBRIT - Client Budget and Resource Identification Tool

CFO or OCFO - Office of the Chief Financial Officer of HUD

CFR - Code of Federal Regulations

CO - Contracting Officer

COR - Contracting Officer Representative

COTS - Commercial Off-the-Shelf

CPO - Office of the Chief Procurement Officer of HUD

EST - Eastern Standard Time (U.S.)

ETC - Estimate to Completion

FHA - Federal Housing Administration

GAO - U.S. General Accounting Office

HECM - Home Equity Conversion Mortgage

HUD - U.S. Department of Housing and Urban Development

HUDAR - HUD Acquisition Regulation

HUD/ISG - Internet Services Group within the Telecom Processing Division

HUD Web - HUDs Intranet Web Site and related WEB pages.

IG or OIG - Inspector General (Office of)

LOCCS - Line of Credit Control System

OCPO - Office of the Chief Procurement Officer

OIG - Office of Inspector General

OMB - Office of Management and Budget

PL - Public Law

PM - Project Manager

POC - Point of Contact

PPM - Project Planning and Management

PMP - Project Management Plan

QA - Quality Assurance

QASP - Quality Assurance Surveillance Plan

QCP - Quality Control Plan

SF - Standard Form

SME - Subject Matter Expert

TBD - To be determined

U.S.C - United States Code

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this contract. The Government will furnish, at no cost to the

Contractor, the GFP shown below.

3.1 Government Services

No Government services provided.

3.2 Facilities

No Government facilities provided.

3.3 Equipment

No Government equipment provided.

3.4 Materials

No Government materials provided.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the

Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.1 Facilities

The Contractor shall furnish a facility adequate to perform the required functions under this contract.

4.2 Equipment

The Contractor shall furnish equipment adequate to perform the required functions under this contract.

4.3 Material

The Contractor shall furnish all material adequate to perform the required functions under this contract.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period.

U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S.

Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

The Contractor shall provide a Contract/Project Manager who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract/Project Manager. These

Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key

Personnel." The Contract/Project Manager and alternate shall have full authority to act on all contact matters relating to daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance, and direction from the COR and CO per HUDAR 2452.237-73, "Conduct of Work and Technical Guidance" and shall be allocated enough hours to the requirement to ensure successful performance. These points of contact shall each be an employee of the Contractor. An employee of a

Subcontractor is not acceptable for either of these positions. The Contract/Project Manager or alternate shall be available between the hours of 8:00am to 4:30pm Monday through Friday EST, except Federal

Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/Subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/Subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/Subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/Subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor's quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its

Quality Assurance Surveillance Plan (QASP). The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government's QASP. The QCP shall address Quality Management Approach, Quality Assurance, Quality Control and Quality Standards. The Quality Control Plan shall be delivered to the COR within 10 days of contract execution and requires COR approval before implementation.

Performance Standards

a) Standard: This is a critical task, and no deviation from the outlined requirements is acceptable.

AQL: This is a critical task, and no deviation from the outlined requirements is acceptable.

Deliverables

A001 Quality Control Plan

4.8 Cyber Security and Privacy

The Contractor shall maintain compliance with all current and future Federal IT security requirements.

The Contractor shall:

1. Maintain IT security and comply with all terms and conditions of the contract throughout the term of the contract with respect to all data and information technology requirements.

2. Use, maintain, enhance, develop and upgrade all information technology software and system documentation under this Contract in accordance with Federal Laws, best practices, and regulations. This includes, but is not limited to:

a. Federal Information Security Management Act - https://www.dhs.gov/fisma

b. The Privacy Act - https://www.archives.gov/about/laws/privacy-act-1974.html

c. The E-Government Act - https://www.archives.gov/about/laws/egov-act-section-

207.html;

d. The Clinger-Cohen Act - https://www.fismacenter.com/Clinger%20Cohen.pdf

e. Government Paper Reduction Act - http://www.hhs.gov/ocio/policy/collection/;

f. Office of Management and Budget Circulars A-130, and A-I23 -https://www.whitehouse.gov/omb/circulars_default;

g. Office of Management and Budget Memorandum 17-12 https://obamawhitehouse.archives.gov/sites/default/files/omb/memoranda/2017/m-17-

12_0.pdf;

h. Department of Housing and Urban Development regulations, Handbooks and Policies -http://www.HUD.gov;

i. GAO directives; and

j. Federal Financial Manager Integrity Act (FFMIA).

3. Maintain Security Assessment and Authorization (SA&A) standards in accordance with guidance published by NIST. An independent SA&A will be performed by Housing and Urban

Development (HUD) during the period of performance of this contract. The Contractor shall complete the SA&A within [time period consistent with contract terms, e.g. three weeks, six months, etc.] after the award of the contract and again at the expiration of the SA&A and to include any revisions or updates.

4. Follow HUD’s Project Planning and Management (PPM) Life Cycle and industry best practices in the analysis, design, development, testing and implementation of proposed new systems and/or the enhancement to existing systems. This includes prohibiting live data from being used in any environment other than Production and Disaster Recovery (DR) environments. Specifically, no live data should be used in development, testing or staging environments.

5. Review and update system documentation to ensure accuracy, compliance and completeness.

Reviews and revisions must be completed and delivered to HUD quarterly.

6. The Contractor will prepare its security plan as part of its demonstration that it meets the requirements for SA&A per the applicable requirements from HUD, OMB, NIST, etc., which will require the preparation of several related documents, including but not limited to:

a. NIST FIPS 199/200 Security Categorization Analysis;

b. NIST SP-800 Security Controls Self-Assessment;

c. Application and network venerability scans;

d. Business Impact Assessment;

e. Privacy Impact Assessment;

f. Create System Security Plan, Risk Assessment, Technical Architecture, COOP and

Contingency Plans, Quality Control Plan, ST&E Plan and other relevant SA&A supporting documentation for each new application;

g. Security Assessment Tests (formerly ST&E Testing);

h. Security Assessment Reports (formerly ST&E Report);

i. POA&M; and

j. Accreditation Documentation.

7. Each mixed or financial system that the contractor manages, develops, modifies, enhances, releases and/or upgrades will be assessed under the Federal Information System Controls Audit

Manual (FISCAM) methodology that include control families for both General Computer and

Business Process Application controls:

a. General Controls:

i. Security Management

ii. Access Controls

iii. Configuration Management

iv. Segregation of Duties

v. Contingency Planning

b. Business Process Application Controls:

i. Application Security

ii. Business Process Controls

iii. Interfaces

iv. Data Management

8. Each mixed or financial system that the contractor manages, develops, modifies, enhances, releases and/or upgrades must comply with identified OMB A-123 Appendix A "Management's

Responsibility for Internal Control", and Appendix D “Compliance with the Federal Financial

Management Improvement Act of l996” key controls; and the Federal Information Security

Management Act of 2002 (FISMA) to include:

a. National Institute of Standards and Technology Special Publication (SP) 800-53, Security and Privacy Controls for Federal Information Systems and Organizations, Revision 5

(NIST SP 800-53, Rev. 5);

b. NIST SP 800-18 Rev. 5 - Guide for Developing Security Plans for Federal Information

Systems;

c. NIST SP 800-23 - Guidelines to Federal Organizations on Security Assurance and

Acquisition/Use of Tested/Evaluated Products;

d. NIST SP 800-30 Rev. 5 - Guide for Conducting Risk Assessments;

e. NIST SP 800-34 Rev. 5 - Contingency Planning Guide for Federal Information Systems;

f. NIST SP 800-37 Rev. 5 - Guide for Applying the Risk Management Framework to

Federal Information Systems;

g. NIST SP 800-47 - Security Guide for Interconnecting Information Technology Systems

h. NIST SP 800-53A Rev. 5 - Guide for Assessing the Security Controls in Federal

Information Systems and Organizations, Building Effective Security Assessment Plans;

i. NIST SP 800-59 - Guideline for Identifying an Information System as a National

Security System;

j. NIST SP 800-60 Rev. 5 - Guide for Mapping Types of Information and Information

Systems to Security Categories;

k. NIST SP 800-84 - Guide to Test, Training, and Exercise Programs for IT Plans and

Capabilities;

l. Federal Information Processing Standards (FIPS) 199/200 - Security Categorization

Analysis; and

m. FIPS 191 - Guideline for the Analysis of Local Area Network Security.

HUD’s Office of the Chief Information Officer (OCIO) will have responsibility for maintaining the

FISCAM-based mapping of security controls that will be required in order to maintain compliance with

FISMA, OMB A-123, and HUD security requirements.

The Contractor shall support and provide system security to ensure availability, confidentiality, and integrity of the HUD data applications (e.g. maintaining access control, user identification, password protection and authentication, confidentiality of customer profiles and traffic, physical and personnel security required under this PWS). Provide SA&A support, including potential off cycle or unanticipated

SA&A support, over the life of the contract.

The HUD System Security Plans (Risk Assessment, Incidence Response Plan and IT Contingency Plan) shall be reviewed and presented to HUD’s Chief Information Security Officer for approval.

The Contractor shall maintain compliance with OMB Memorandum 17-12 (Preparing for and Responding to a Breach of Personally Identifiable Information), which requires contractors and sub-contractors (at any tier) to:

1. Cooperate with and exchange information with agency officials, as determined necessary by the agency, in order to effectively report and manage a suspected or confirmed breach.

2. Properly encrypt PII in accordance with OMB Circular A-130 and other applicable policies and to comply with any agency-specific policies for protecting PII;

3. Provide and participate in mandatory training on how to identify and report a breach;

4. Report a suspected or confirmed breach in any medium or form, including paper, oral, and electronic, as soon as possible and without unreasonable delay, consistent with the agency's incident management policy and US-CERT notification guidelines;

5. Maintain capabilities to determine what Federal information was or could have been accessed and by whom, construct a timeline of user activity, determine methods and techniques used to access

Federal information, and identify the initial attack vector;

6. Allow for an inspection, investigation, forensic analysis, and any other action necessary to ensure compliance with OMB M 17-12, the agency's breach response plan, and to assist with responding to a breach;

7. Identify roles and responsibilities, in accordance with OMB M 17-12 and the agency's breach response plan; and,

8. Explain that a report of a breach shall not, by itself, be interpreted as evidence that the contractor or its subcontractor (at any tier) failed to provide adequate safeguards for PII.

The Contractor shall provide and present a Security Self-Assessment Report to HUD’s Chief Information

Security Officer on an annual basis, due no later than August 31st of each calendar year.

Plans of Action and Milestones (POA&Ms) shall be reviewed and updated on a [timeframe that is consistent with contract terms, e.g. quarterly, annual, bi-monthly, etc.] basis and presented to HUD’s

Chief Information Security Officer for review and approval.

Failure to adhere to the above NIST requirements could result in penalties, to include a contract performance stop-work order until compliance can be demonstrated. Disregard of these NIST requirements could also lead to other criminal, civil, administrative, or contract penalties, including, but not limited to:

1. Breach of Contract damages

2. False Claims Act damages

3. Liquidated Damages

4. Termination for Default

5. Termination for Convenience

6. Poor Past Performance

7. Suspension/debarment

5 Specific Tasks

5.1 Project Management Plan

The Contractor shall provide a Draft Project Management Plan (PMP) for an online interview CBRIT with secure access that is 508-compliant with the Contractors proposal for COR approval. The Online

Tool shall provide HECM roster counselors with a client’s existing financial means, current life circumstance and lifestyle, past and ongoing health related challenges, and generate a household budget.

The Online Tool shall also provide a listing of Federal, State, and Local resources available to the client at all income levels. The resource portion of the Online Tool shall indicate how and where to apply for the identified resources, contact information, and include weblinks where they are available. The Online Tool shall be available in both English and Spanish. The Contractor shall make changes to the Online Tool to be consistent with current and ongoing changes to the HECM program.

The PMP shall include at a minimum:

• Contracting staff directly responsible for administering and maintaining CBRIT

• Transition plan for launch of CBRIT

• Transition out plan for conclusion of contract

• Initial and ongoing training for HECM roster counselors and designated Office of Housing

Counseling staff.

• Plan for periodic review of HECM program requirements for the purpose of updating the Online

Tool and implementing approved changes.

• Plan for periodic review Federal, State and Local resources to ensure they are current and available including existing and new resources that may become available during the life of the contract.

• A schedule implementing the HECM program requirements.

Within 15 calendar days after contract award, the Contractor shall provide the Final PMP to the COR for

COR approval.

Performance Standards

a) Standard: The Contractor shall provide the draft Project Management Plan from their proposal at award and a Final Project Management Plan within 5 business days of notification of corrections from the COR and SME.

AQL: The Contractor shall provide the draft Project Management Plan from their proposal at award and a Final Project Management Plan within 7 business days of notification of corrections from the COR and SME.

b) Standard: The Contractor shall meet the minimum standards outlined in this section with 95% acceptability.

AQL: 5% deviation from the Standard.

Deliverables

A002 Draft Project Management Plan

A003 Final Project Management Plan

5.2 The Online Interview CBRIT

The Contractor shall provide an online interview CBRIT that includes secure access and is 508-compliant and capable of meeting the HECM program requirements. The Online Tool shall provide the HECM counselor with their eligible client’s current financial means, life circumstance, lifestyle, past and ongoing health related challenges, and generate a household budget. The Online Tool shall provide a standardized and scripted series of client interview questions gathering and addressing the information noted above.

The Online Tool shall provide a list of Federal, State, and Local resources available to the client at all income levels, specific to the area in which they reside. The resource portion of the Tool shall indicate, how and where to apply for the identified resources, include telephone numbers, and weblinks where they are available. The Online Tool shall be available in both English and Spanish.

The Contractor shall provide each existing, new, or renewed HECM roster counselor with a unique identifier and password-controlled access to the Online Interview CBRIT. The Contractor shall ensure that all counselors and OHC staff designated by the COR have access to the Online Interview CBRIT.

The Online Tool shall be available through a 508-compliant portal with secure online access that ensures confidentiality of the client’s information. It shall link to other HECM counselor HUD designated required Online Tools, currently the Reverse Mortgage Analyst Online Tool or any subsequent HUD designated HECM loan calculation Online Tools. The Contractor shall ensure that they have adequate expertise and staffing available for technical assistance for identified tasks. Any COR and SME approved changes to the exiting online interview CBRIT shall be implemented by the Contractor within thirty (30) calendar days of COR approval.

There are approximately 3500 HECM roster counselor who would be the primary users of the Online

Tool CBRIT. At a minimum, the Online tool must have the capacity to address that number of counselors.

Performance Standards

a) Standard: The Contractor shall meet the minimum standards outlined in this section with 95% acceptability.

AQL: 5% deviation from the Standard.

Deliverables

A004 Online Interview CBRIT including administration and ongoing maintenance with Secure 508 compliant access.

5.3 CBRIT Help Desk Support

The Contractor shall provide ongoing Help Desk Support as necessary to administer and maintain the online interview CBRIT capable of meeting the HECM program requirements. This shall include a technical support call-in line and initial and ongoing training for counselors, agencies, and OHC staff on the functions and use of the Online Tool. The Help Desk Support shall include at minimum:

• Technical assistance for up 3500 HECM roster counselors

• Technical assistance for up to 70 Office of Housing Counseling staff

• Training for up to 3500 existing HECM roster counselors

• Initial training for new HECM roster counselors. This could be as many as 300 counselors.

Help desk is to be available during the contract designated hours 8:30 AM to 5:00 PM.

Performance Standards

a) Standard: The Contractor shall meet the minimum standards outlined in this section with 95% acceptability.

AQL: 5% deviation from the Standard.

Deliverables

A005 CBRIT Helpdesk Support

5.4 Monthly Report and Conference Calls

The Contractor shall provide a Monthly Report on the CBRIT to the COR and SME. This Report shall contain the following at a minimum:

• Executive Summary addressing summarization of data in report and recommendations

• Times accessed by agency name

• Times accessed by counselor name

• Volume or traffic measured by uses, logins, or another identified means

• Analysis of trends

• Usage anomalies

• List of technical support requests

• Trainings conducted and planned to include date, duration, mode of training, and location.

• An analysis of CBRIT usage.

• Recommendations for modifications and improvements to the online interview CBRIT based on

HECM program changes by HUD.

• Quarterly analysis of CBRIT performance and recommendations in the Monthly Report once a quarter

The Contractor shall provide the Monthly Report to the COR within 5 business days following the end of each month.

The Contractor shall conduct a monthly teleconference call with the COR, SME, and designated program staff to review the Monthly Report and other contract matters. The Contractor shall be available for conference call meetings as necessary. The Contractor shall prepare the agenda for the meetings to be provided to the COR and SME prior to the monthly meeting and take minutes of all meetings and submit them to the COR for approval. These minutes shall be delivered within 3 business days of the meeting. Minutes shall be developed at no cost to the Government.

Performance Standards

a) Standard: The Contractor shall meet the minimum standards outlined in this section with 95% acceptability.

AQL: 5% deviation from the Standard.

Deliverables

A005 Monthly Report

A006 Meeting Minutes

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

Number Name Frequency Quantity

A001 Quality Control Plan Once 1

A002 Draft Project Management Plan Once 1

A003

Final Project Management Plan

Once

This is considered a living document that may be required to be changed as policy, law, or HUD dictates.

A004 Online Interview CBRIT including administration and ongoing maintenance with

Secure 508 compliant access.

Once 1

A005 CBRIT Helpdesk Support Ongoing 1

A006 Monthly Report Monthly 1

A007 Meeting Minutes After each meeting

6.1 Quality Control Plan

The Contractor's QCP shall be delivered to the COR with the Contractor's proposal. The QCP shall be submitted to the COR within 5 business days when changes are made thereafter. After acceptance of the

QCP, the Contractor shall receive the Contracting Officer's acceptance in writing of any proposed change to its quality control system.

6.2 Acceptance Criteria

All deliverables shall be submitted in a draft format agreed upon by the Contractor and the COR.

Acceptance of all deliverables shall be made by the COR via email with any attachments.

7 Performance Requirements Summary

The summary chart below lists the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart below, requirements not appearing on the PRS chart do not negate the

Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the COR may perform on-site reviews and/or other types of verification to determine that the specified…