Amend 0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as p rovid ed herein, all terms and cond itions o f th e document referenced in Item 9A o r 10 A, as hereto fore chang ed , remains un ch an ged and in full force and effect.

15A. NAME AND T IT LE OF SIGNER (T ype or print )

30-105-04EXCEP TION T O SF 30

AP PROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) P rescribed by GSA

FAR (48 CFR) 53.243

The purpose for this is amendment is as follow :

1. Change the unit of issue f rom Each to Page-Electronic for all CLINS

2. Make revisions (highligted in yellow) to the PWS

3. Post Attachment 3, Questions and A nswers

1. CONTRACT ID CODE PAGE OF PAGES

1 13

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 30-Apr-2020

16B. UNITED STAT ES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signa ture of Cont ract ing Officer)(Signat ure of person aut horized t o sign)

8. NAME AND ADDRESS OF CONT RACT OR (No., St reet , County, Sta te and Zip Code) X HE125420Q0020

X 9B. DATED (SEE IT EM 11)

13-Apr-2020

10B. DATED (SEE IT EM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS IT EM ONLY AP PLIES TO AMENDMENT S OF SOLICITAT IONS

X Th e ab ove n umbered solicitation is amend ed as set forth in Item 1 4. Th e hou r and date sp ecified for receipt o f Offer is extend ed , X is not extended.

Offer mu st ackn owled ge receipt of this amen dment p rior to the h our an d d ate specified in the solicitation or as amen ded b y o ne of the following method s:

(a) By completing Items 8 and 15 , and returnin g co pies of the amen dment; (b ) By ackn owled ging receipt of this amen dment o n each copy of the o ffer sub mitted ;

o r (c) By separate letter o r teleg ram wh ich includ es a reference to th e so licitation and amend men t nu mbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtu e of this amen dment y ou desire to change an offer already su bmitted, su ch change may be made by teleg ram or letter, p rovid ed each telegram o r letter mak es reference to th e so licitation and this amen dment, an d is receiv ed prio r to the op en ing hou r and date sp ecified.

12. ACCOUNTING AND AP PROP RIATION DATA (If required)

13. THIS ITEM AP PLIES ONLY T O MODIFICATIONS OF CONT RACT S/ORDERS.

IT MODIFIES T HE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED P URSUANT T O: (Specify aut horit y) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN T HE

CONT RACT ORDER NO. IN ITEM 10A.

B. T HE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office , appropria tion dat e, et c.) SET FORT H IN ITEM 14, P URSUANT TO T HE AUT HORITY OF FAR 43.103(B).

C. T HIS SUPP LEMENTAL AGREEMENT IS ENT ERED INTO PURSUANT TO AUT HORITY OF:

D. OT HER (Specify type of modificat ion and aut horit y)

E. IMP ORTANT: Contrac tor is not, is required t o sign this document and re turn copies to t he issuing office.

14. DESCRIP TION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, inc luding solic ita tion/contrac t subject mat t er where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If app licable)

6. ISSUED BY

3. EFFECTIVE DATE

30-Apr-2020

CODE

DOD EDUCATION ACT IVITY

AT TN: PROCUREMENT DIVISION

4800 M ARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7 . ADMINISTERED BY (If o ther than item 6)

4 . REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HE125420Q0020

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

SUBCLIN 0001AA

The unit of issue has changed from Each to Pages - Electronic.

SUBCLIN 0001AB

SUBCLIN 0001AC

SUBCLIN 0001AD

SUBCLIN 1001AA

SUBCLIN 1001AB

SUBCLIN 1001AC

SUBCLIN 1001AD

SUBCLIN 2001AA

SUBCLIN 2001AB

SUBCLIN 2001AC

SUBCLIN 2001AD

SUBCLIN 3001AA

SUBCLIN 3001AB

SUBCLIN 3001AC

SUBCLIN 3001AD

SUBCLIN 4001AA

SUBCLIN 4001AB

SUBCLIN 4001AC

SUBCLIN 4001AD

The following have been modified:

PERFORMANCE WORK STATEMENT

Foreign Transcript Translation 1 General Information

1.1 Agency

1.1.1 The Department of Defense Education Activity (DoDEA) serves dependents of military and civilian employees by providing PK-12 instruction to approximately 70,000 students in 160 brick-and-mortar schools. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 51 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, Italy, England, Netherlands, Belgium, Spain, Turkey and Bahrain. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources, and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA’s fully accredited Virtual High School has teaching hubs in each DoDEA region: US, Europe, and Pacific.

1.1.2 DoDEA schools have various grade configurations, with the most common being

K-5, 6-8, 9-12, and K-12. Of DoDEA’s 160 brick-and-mortar schools, 100 schools have students in at least three of the grades K-5; 57 schools with at least one grade 6-8; and 40 schools with grades 9-12. Of the 6-8 schools, eight are part of an elementary school.

Table 1: Student Enrollment Projections – SY 2020-21 (rounded to nearest 50)

Grade Students Grade Students Grade Students Grade Students

PK 3,900 3 6,500 7 5,050 11 3,000

K 6,900 4 5,900 8 4,400 12 2,750 1 6,800 5 5,700 9 3,650 K-12

Total 69,650 2 6,500 6 5,350 10 3,250

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to mitigate transitional barriers to military-connected students’ success, working toward a worldwide systemic education network.

1.1.4 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS) and the C3 Framework for Social Studies State Standards (C3).

1.2 Background

In 2015, DoDEA awarded a contract to provide foreign transcript translation and transcript analysis services. In order for students to earn a high school diploma from a DoDEA school, students must demonstrate completion of mandatory courses, earn a minimum of 26 units of credits, and earn a cumulative grade point average of 2.0 or above. Every year DoDEA enrolls students who have attended non-accredited educational systems outside of the United States.

All students entering DoDEA high schools have their transcripts analyzed for credit transfer.

Analysis of transcripts from non-accredited educational systems outside of the United States is especially important for secondary level students because the course and credit equivalencies are necessary in order to properly schedule students for courses and determine their status in meeting DoDEA’s graduation requirements.

1.3 Scope of Work

DoDEA requires translation of foreign transcripts because some students applying for admission into our school system present non-English transcripts, which DoDEA must analyze. DoDEA estimates that the following number of transcripts will need to be translated each year, primarily in the February - June timeframe:

Transcript Languages # of Transcripts per Year (Est.)

Most Commonly Requested: German, Italian, French, Spanish, Danish, Tagalog, Chinese, Japanese, Korean, and Vietnamese 200-250

Less Commonly Requested: Arabic, Farsi, Greek, Russian, Hindi, and Polish 75-100 Least Commonly Requested: Romanian, Swedish, Norwegian, Armenian, Latin, Bosnian, Czech, Croatian, Portuguese, Turkish, Bulgarian, Indonesian, Hebrew, Serbian, Kazakh, Ukrainians, Uzbek, Burmese, and Dutch

12-20

2 Requirement (Objectives)

2.1 Objective 1, Transcript Translation

Provide an accurate English translation of each non-English transcript.

2.1.1 Task 1, Translation—The Contractor shall:

2.1.1.1 Provide translation services from certified translators for transcripts that are not written in English from non-accredited educational systems outside of the United States.

2.1.1.2 Ensure each transcript is translated by a:

1) Professional Certified by the American Translators Association or,

2) Professional credentialed by the Department of State with at least three years of professional formal translation and interpretation work experience or,

3) Certified translator”; i.e., a translator who has passed the requisite certification exam administered by a professional translation organization, such as the American Translator Association (ATA) or Global Translator Institute (GTA). The translator must be pre-approved by DoDEA in order to qualify under the definition of “certified translator”, or

4) “Qualified translator” (i.e., a vetted and approved translator that may be used for the “less” or “least common” languages as long as the contractor provides adequate evidence of the translators knowledge and skill.) Qualified translators must be pre-approved by DoDEA in order to qualify under the definition of “qualified translator.”

2.1.1.3 Ensure professional translators have knowledge of cultural nuances in the transfer of the original meaning

2.1.1.4 Ensure the translator is human. Computer generate translation services are not acceptable.

2.1.1.5 Ensure the final translated transcript is returned to the sender within five

(5) business days from the initial delivery order.

2.1.1.6 Ensure the sender receives a confirmation of receipt of the translation request within 24 hours of submission.

2.1.1.7 Ensure communication containing Personal Identifiable Information (PII) is encrypted. If the vendor is unable to provide an encrypted platform, they will use the platform or protocol defined by DoDEA.

2.1.1.8 Understand that the transcripts may be written in European, Middle Eastern, African, or Asian languages, per the table in PWS 1.3 above.

2.1.1.9 Provide literal translations of student, K-12 transcripts and records.

2.1.1.10 Provide a translated transcript sample that is formatted to list subjects in the original transcript order, matching grades, credits and GPA, ensuring it is easily decipherable for the end-user to interpret and match the original content of the transcripts (e.g., course title, grades, credits, etc.).

2.1.1.11 Provide translation services within the following categories:

1) Most commonly requested languages: German, Italian, French, Spanish, Danish, Tagalog (Filipino), Chinese, Japanese, Korean and Vietnamese.

2) Less commonly requested languages: Arabic, Farsi, Greek, Russian, Hindi, and Polish.

3) Least common requested languages: Romanian, Latin, Norwegian, Swedish, Czech, Bosnian, Croatian, Armenian, Portuguese, Turkish, Bulgarian, Indonesian, Serbian, Hebrew, Kazakh, Uzbek, Ukrainian, Burmese, and Dutch.

4) Note: All translation service pricing will fall within one of the three categories listed above. If a transcript in a language not listed above is submitted to the Contractor for translation, the Government, in consultation with the Contractor, will determine which category it will be placed per the pricing table in PWS 1.3 above.

2.1.1.12 Conduct second transcript review and edit for accuracy.

2.1.1.13 Return the final translation electronically in PDF format.

2.1.2 Task 2, Tracking Reports—The Contractor shall:

2.1.2.1 Provide a case identifier upon submission, for each transcript translation request.

2.1.2.2 Provide a monthly digital case report to enable the Contracting Officer’s

Representative (COR) to track the following information:

1) Case identifier

2) Name of the requestor (i.e., DoDEA designated personnel)

3) Request date

4) Status: “Submitted”, “In Process” or “Complete”

5) Completion date (i.e., date translation(s) were completed and returned to the requestor)

6) Number of pages sent to the vendor

7) Amount charged

2.2 Objective 2, General Requirements

Period and Place of Performance: Work shall be performed at Contractor’s facilities.

Meet with DoDEA as required. Provide industry-standard technical support throughout the contract period.

2.2.1 Meetings—The Contractor shall:

2.2.1.1 Medium and Minutes: Provide the medium through which each conference/meeting occurs, record each meeting’s minutes, and submit them to the COR within two business days of the event.

2.2.1.2 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award in accordance with FAR Subpart 42.5.

2.2.1.3 Other Post-Award Meetings: Meet with the COR, and/or other Agency personnel, as appropriate to review Contractor performance, as required by DoDEA. At these meetings the COR may discuss the Government’s view of Contractor performance, and the Contractor shall apprise the Government of problems, if any, being experienced. The Contractor shall take appropriate action to resolve any outstanding issues raised by the Government.

2.2.1.4 Attendance: Attend virtual meetings at no additional cost to the Government.

2.2.2 Key Functions—The Contractor shall provide a Project Manager/ Alternate Project Manager to be available, between the hours of 9:00 AM and 3:00 PM EST, Monday - Friday, except for Federal holidays or when the Government facility is closed for administrative reasons. The following list shows all recognized Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.2.2.1 Program Manager/Alternate: Provide a program manager to be responsible for the performance of work. The name of this person and an alternate who shall act for the Contractor when the program manager is absent shall be designated in writing to the Contracting Officer. The program manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

2.2.2.2 Qualifications: Provide program manager/alternate with at least one year of experience in a similar role.

2.2.2.3 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

2.3 Availability: The Contractor shall make all resources available for the life of the contract.

2.4 Anti-Bias: The Contractor shall provide resources free of racial, color, national origin, age, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

2.5 Privacy—The Contractor shall:

2.5.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information—.

2.5.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. All agency-owned or agency-controlled personally identifiable information shall be collected and/or stored in accordance with the relevant requirements of the Privacy Act, 5 U.S.C— http://www.archives.gov/about/laws/privacy-act-1974.html.

2.6 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

2.6.1 IT Requirement: Provide technical support during the testing window. DoDEA requires instant response from Contractor technical support staff during that brief period.

Ensure all electronic hardware and soft-ware procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). Further information may be found at the following URL:

http://www.section508.gov.

2.6.2 Deliverable Requirement: Ensure the following occur:

Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d).

Outputs/deliverables to include the functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C, and D apply to this acquisition.

2.7 Optical Character Resolution (OCR) Requirement: The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System/National Instructional Materials Accessibility Standard (NIMAS) with cascading style sheet HyperText Markup Language (HTML) Portable Document Format (PDF), (unlocked, embedded fonts, single page) Rich Text Format (RTF)/Word document

2.8 Data: The Contractor shall ensure that all data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

2.9 Organizational Conflict of Interest (OCI): Contractor (including subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5.

Whenever the Contractor becomes aware that such access or participation may result in any actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

2.3 Objective 3, Contractor Manpower Requirement Application (eCMRA)

The Contractor shall report all of its labor hours (including subcontractor labor hours) required to perform the services provided under this contract via a secure data collection site. The Contractor shall complete all required data fields. Reporting inputs shall be for labor executed during each fiscal year’s period of performance (Oct 01 - Sep 30). While inputs may be reported any time during the fiscal year, all data shall be reported no later than October 31 of each calendar year. Contractors shall use the following URL both to fill out the abovementioned data fields and to contact the help desk for assistance:

https://www.ecmra.mil.

3 Constraints None

4 Government-Furnished Resources DoDEA will provide digital copies of the foreign transcripts that shall translated.

TECHNCIAL EXHIBITS

Technical Exhibit 1 – Performance Requirements Summary Technical Exhibit 2 – Deliverables Technical Exhibit 3 – Acronyms and Definitions

TECHNICAL EXHIBIT 1 - Performance Requirements Summary

Foreign Transcript Translation

Performance Standard and Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Translation, PWS 2.1.1

Zero deviation from the PWS.

Ongoing based on periodic delivery requests

100% compliance COR and DoDEA counselors inspection

Past Performance Assessment

Task 2, Tracking Reports, PWS 2.1.2

Zero deviation from the PWS.

Ongoing beginning in the first month of the award

100% correct, except for minor errors in grammar, etc.

COR inspection Past

Performance Assessment

TECHNICAL EXHIBIT 2 – DELIVERABLES

DELIVERABLES FREQUENCY MEDIUM/FORMAT

SUBMIT

TO

#1, Meetings, PWS 2.2.1

PWS 2.2.1.2, Post-Award Conference:

Participate in a post-award video- or teleconference within five business days after award. Provide minutes in writing in a format acceptable to the COR within two business days after the conference.

PWS 2.2.1.3, Other Post-Award Meetings:

As required by the COR. Provide minutes and medium as stated above.

Email as MS Word/Excel attachment.

COR

#2, Translation, PWS 2.1.1

Provide translations in five business days from receipt of delivery order

Email as MS Word/ Excel attachment COR

#3, Tracking Reports, PWS 2.1.2

Provide monthly tracking reports on the last Friday of each month. Start date determined post-award by COR in writing.

Email as MS Word/ Excel attachment COR

#4, Key Functions, PWS 2.2.2

Provide a program manager / alternate ongoing from the post-award conference

Email as MS Word/ Excel attachment COR

#5, eCMRA, PWS 2.3

No later than October 31 of each calendar year CMRA website COR

TECHNICAL EXHIBIT 3 - Acronyms & Definitions.

Acceptance of Services – Acceptance” means the act of an authorized representative of the Government by which the Government for itself or as agent of another (1) assumes ownership of existing identified supplies tendered or (2) approves specific services rendered as partial or complete performance of the contract. The term, conditional acceptance, means acceptance of supplies or services that do not conform to contract quality requirements or are otherwise incomplete, that the contractor is required to correct or otherwise complete by a specified date.

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contract Discrepancy Report (CDR) – The Government’s formal process/format, normally tied into the Government’s QASP (definition below), that notifies the contractor of and tracks any observed quality or performance discrepancy between the contractor’s performance and the quality/performance objectives of this PWS. CDRs are formally written and tracked on any number of official documents/forms (e.g., DD Form 1772, DA Form 5479, etc.), and require timely responses from both the contractor and Government personnel to address/resolve.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contract Specialist (CS) – Contracting career field professionals without the authority (i.e. not warranted) to enter into contracts on behalf the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Defense Federal Acquisition Regulation (DFAR) Defense Federal Acquisition Regulation Supplement (DFARS) Department of Defense (DoD / DOD) Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-physical things such as digital reports.

Eastern Standard Time (EST) Federal Acquisition Regulation (FAR) In Accordance With (IAW) Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

Quality Assurance Surveillance Plan (QASP) – Government’s plan to monitor contractor’s performance, by method and frequency; all those critical areas performance required on the service contract to monitor the contractor’s performance on the contract Requiring Activity (or Agency) (RA) – Office, agency, or activity that has the mission requirement for an interagency acquisition.

Subcontractor - One that enters into a contract with a prime contractor. Note: The Government is not privy to the contract(s) with the subcontractor.

Technical Exhibit (TE)

(End or Performance Work Statement)

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government anticipates issuing a single Firm-Fixed-Price (FFP), Indefinite-Delivery/Indefinite-Quantity (IDIQ) contract resulting from this solicitation to the vendor whose quote provides the best value to the Government in accordance with Federal Acquisition Regulation (FAR) Part 12 and FAR Part 13 procedures. To make the award decision, the government will consider three evaluation factors: (1) Technical Approach, (2) Past Performance, and

(3) Price.

(b) Options. The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that a quote is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of a quote, mailed or otherwise furnished to the successful quoter within the time for acceptance specified in the quote, shall result in a binding contract without further action by either party.

Before the quoter's specified expiration time, the Government may accept a quote (or part of a quote), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

(End of Summary of Changes)