Microsoft_Professional_Support_Specification_List_Final.docx

DOCX document 39 KB Posted

Attached to
Microsoft Professional Support Federal contract opportunity
Solicitation number
HDTRA1-17-T-0005
Issued by
Defense Threat Reduction Agency

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Microsoft Professional Support Specification List

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17-T-0005_Redacted.pdf PDF
DRAFT_CDRLs_A001_-_A005(R).pdf PDF
RFQ_Microsoft_Professional.pdf PDF
Microsoft_Professional_Support_Statement_of_Work_Final.docx DOCX document
Microsoft_Professional_Support_LSJ(Redacted).pdf PDF

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Text version

SPECIFICATION LIST

01/05/2017

Title:
Microsoft Professional Support
CLIN
Hours
Base Year

Description

Microsoft Consulting Services (MCS)

0001
Refer to SOW
DTRA IT MCS (O&M)
0002
Refer to SOW
Travel (O&M)
0003
Refer to SOW
DTRA IT MCS (R&D)
0004
Refer to SOW
Travel (R&D)
0005
Refer to SOW
DTRA IT Modernization Program (R&D)

Microsoft Premier Support (MPS)

0006
650
Support Account Management
0007
200
US National (USNAT) Program

· USNAT Support Assistance – (100 hours)

· USNAT Problem Resolution Support – (100 hours)

0008
1 Visit
Onsite Resource Visit
0009
3600
Designated Support Engineering (DSE)

· Designated Support Engineering (SCCM/SCOM) – (900 hours)

· Designated Support Engineering (Platforms) – (1800 hours)

· Designated Support Engineering (SharePoint) – (900 hours)

Option

700
Support Account Management

Option

2100
US National (USNAT) Program

· USNAT Problem Resolution Support

Option

10 Visits
Onsite Resource Visit
CLIN
Hours
Option Year One (1)

Description

MCS

1001
Refer to SOW
DTRA IT MCS (O&M)
1002
Refer to SOW
Travel (O&M)
1003
Refer to SOW
DTRA IT MCS (R&D)
1004
Refer to SOW
Travel (R&D)
1005
Refer to SOW
DTRA IT Modernization Program (R&D)

MPS

1006
650
Support Account Management
1007
200
US National (USNAT) Program

· USNAT Support Assistance – (100 hours)

· USNAT Problem Resolution Support – (100 hours)

1008
1 Visit
Onsite Resource Visit
1009
3600
Designated Support Engineering (DSE)

· Designated Support Engineering (SCCM/SCOM) – (900 hours)

· Designated Support Engineering (Platforms) – (1800 hours)

· Designated Support Engineering (SharePoint) – (900 hours)

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