Attachment_1_Past_Performance_Survey_(Ft_Wainwright).pdf

ATTACHMENT 1

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Lawn/Grounds Maintenance Services Fort Wainwright Commissary

HDEC05-17-Q-0024

SURVEY MUST BE RETURNED BY: May 17, 2017 to Malissa Anderson, email:

malissa.anderson@deca.mil

Date: ___________________________________

Company's Name being surveyed: _______________________________________________

Approximate value of contract that you had with surveyed company___________________

Your company name: __________________________________________________________

Your Name: _______________________________ Phone No.__________________________

Type of services you received from surveyed company_______________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient;

Do they perform service at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. If a scheduled service was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

ATTACHMENT 1

3. When completed, are all areas clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

4. Do they perform mowing/trimming without disrupting store/business operations?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

5. How would you rate the company’s invoicing/billing system? (Are delivery tickets left at time of service and easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

6. Overall, how would you rate your experience with this company?

1 2 3 4 5 Poor Below Average Above Excellent Average Average

7. Would you hire them again for similar work?

1 2 3 4 5 Definitely Doubtful Maybe Probably Definitely Not Yes Yes

Questions: Malissa Anderson, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, x48490, or email: Malissa.anderson@deca.mil