Past_Performance_Survey_-HDEC05-17-Q-0018.doc

ATTACHMENT III

DEFENSE COMMISSARY AGENCY

Past Performance Survey

West Point Commissary General Trash Removal – HDEC05-17-Q-0018 SURVEY MUST BE RETURNED BY: April 20, 2017 Return Survey to: Barbara Desrochers, Contract Specialist at barbara.desrochers@deca.mil Email fax number: (804) 734-8009 PP 76093 (P=Pause button on fax machine) Date________________________ Company's Name being surveyed: _____________________________________________ Your company name:__________________________ Value of Contract $_____________

Contract Number____________________ Period of Performance_____________________

Your Name & Title:______________________________ Phone No.__________________ Type of services you received from this surveyed company__________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they pickup at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:_________________________________________________________________

2. How frequently does the company not show up at all for pickups/deliveries?

1 (Always) 2 (Often) 3 (Sometimes)

4 (Rarely) 5 (Never)

Comments:______________________________________________________________

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:_______________________________________________________________

4. When completed, are the containers and area around the containers clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always)

Comments:_____________________________________________________________

5. How would you rate the company’s invoicing/billing system? (Are invoices complete and accurate? Do you have to contact the company for corrections?)

2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:______________________________________________________________

6. How would you rate the company for willingness to change or modify your requirement (i.e., reduce or increase number of containers or pickups)?

2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

7. Would you hire this company again?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Additional Comments:

Thank you very much for helping us by filling out this survey!

Questions?

Barbara Desrochers, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000 ext 86093 or barbara.desrochers@deca.mil

Margaret Prince, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext 48616 Page | 2 Page | 3