Attachment_1_Performance_Survey.doc

Attachment 1

DEFENSE COMMISSARY AGENCY

HDEC05-15-T-0014

Past Performance Survey

Armored Car Services

SURVEY MUST BE RETURNED BY MARCH 16, 2015

Vanessa Walker at vanessa.walker@deca.mil or phone number (804) 734-8000 ext. 48531, fax to 807-734-8009 pp 78531 Company's Name being surveyed: __________________________________ Date:_____________ Your company name:______________________________ Your Name:_______________________

Type of services you received from surveyed company:__________________________________

Please circle a number from 1 to 5 that reflects the company’s service. Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness? (Do they seem efficient; Do they pickup/deliver according to the schedule)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments: _______________________________________________________________________

2. How often do they miss pickups?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments: _______________________________________________________________________

3. Are services completed in what you consider a quality manner? (Efficient and professional employees, proper documentation provided, correct change order given)

3 (Average) 4 (Good) 5 (Excellent) Comments: ______________________________________________________________________

4. Does the company show responsibility in pickup as agreed to? Can the company be counted on to take deposits to bank, and return change orders, as agreed to?

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

5. How would you rate the company’s responsiveness to any issues? (invoicing/billing, delivery schedule changes)

3 (Average) 4 (Good) 5 (Excellent)

6. Does the company have a proactive attitude in resolving problems with delivery schedule? Do they coordinate changes in their route schedule with customers in advance?

3 (Average) 4 (Good) 5 (Excellent)

Comments: ______________________________________________________________________

7. Overall, how would you rate your experience with this company? Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Thank you very much for helping us by filling out this survey!

SOURCE SELECTION INFORMATION - SEE FAR 3.104