HC102817R0126_RFQ_.pdf

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Attached to: HC102817R0126 Federal contract opportunity
Solicitation number: HC102817R0126
Issued by: Defense Information Systems Agency

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SEE ADDENDUM

(No Collect Calls)

HC102817R0126 25-Jul-2017

b. TELEPHONE NUMBER

618-229-9462

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 09 Aug 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HC10289. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

TIMOTHY S. STILL

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DISA/DITCO-SCOTT-PL83

2300 EAST DRIVE

SCOTT AFB IL 62225-5406

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE H98297 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DISA SMC OGDEN

7879 WARDLEIGH ROAD, BLDG. 891

HILL AFB UT 84056-5996

SANDRA POULSEN

TEL: 801-605-7411 FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$27,500,000

NAICS:

541519

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF101

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HC102817R0126

Section SF 1449 - CONTINUATION SHEET

PWS

PERFORMANCE WORK STATEMENT (PWS)

as of 01 Jun 2017

Contract Number: (completed by the KO at time of contract or TO award)

Contractor Name (completed by the KO at time of contract or TO award)

Tracking Number: 831705578

Follow-on to Previous Contract and

Task Order Number:

HC1028-16-P-0262

1. Contracting Officer’s Representative (COR).

a. Primary COR.

Name: TBA

Organization: DISA OCL31

Department of Defense Activity

Address Code (DODAAC):

H98297

Address: 7879 Wardleigh Rd Bldg 891 Hill AFB, UT 84056-5996

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name: TBA

Organization: DISA OCL31

DODAAC: HC1047

Address: Operations Building 02B57E

P.O. Box 549, Ft. Meade, MD 20755-0549

2. Contract or Task Order Title. Facility and Operational Technical Support

3. Background. Defense Information Systems Agency (DISA) DECC Ogden and Columbus provides centralized information system processing services to a diverse and geographically dispersed customer base drawn from

Department of Defense (DOD) agencies, including: Joint Commands; all Military Services and Departments; other

Governmental agencies; and non-Governmental agencies, which may obtain services on a reimbursable funding basis. All information processing, software development and related technical services are provided customers on a fee-for-service basis in accordance with Defense Working Capital Fund (DWCF) guidelines. The DISA mission depends on the successful, well-maintained operation of a diverse group of state-of-the-art hardware components and interconnected sub-systems.

4. Objectives: To support DISA Ogden and Columbus with qualified Contractor personnel capable of working a

24x7x365 schedule (rotating shifts), providing accurate and timely desktop and Local Area Network (LAN) management, in conjunction with processes running in mainframe (OS/390, Unisys, ZOS), server (Unix, Windows), and Microsoft environments. Provide a full range of facility/warehouse, Human Resources, IA Project Management and Personal Computer (PC) support services to a variety of customers at Defense Information Systems Agency

(DISA).

5. Scope. The purpose of this acquisition is to acquire facility/warehouse support, project management and desktop/LAN support services for mainframe (OS/390, Unisys, ZOS), server (UNIX, Windows), and Microsoft systems at multiple DISA sites.

6. Performance Requirements.

6.1 TASK 1: DESKTOP SUPPORT TASK (Requires a TS/SCI Security Clearance)

6.1.1 Subtask 1

The Contractor shall:

a) Provide support in Windows Domain environments supporting desktops and laptops running Windows

7 and 10 operating systems.

b) Provide support in Desktop installation, configuration, and support for Windows 7 and 10 Operating

Systems and the entire Microsoft Desktop Suites of Office 2010 and Office 2013. Provide senior level support to numerous additional desktop applications specific to the mission of DISA.

c) Provide support in using and understanding Windows domain tools including user manager, server manager, domain policy Editor and domain replication. Provide administration support with various imaging technologies in addition to Windows Domain Controller components including replication and scripting. Provide support of thin client technologies including the access and use of Windows terminal server and Citrix Winframe/Metaframe. Shall be familiar with Department of Defense system security requirements and National Security Agency (NSA) Windows Security Technical Implementation

Guidelines (STIG) requirements.

d) Provide Web desktop technologies including Windows Internet Explorer and Mozilla Firefox. Provide

Personal Computer networking knowledge in the area of Internet Addressing, masking, and allocation including Dynamic Host Control Protocol (DHCP) implementations and port security methodologies.

e) Provide support troubleshooting hardware failures and system incompatibilities on Desktop and laptop

Intel Pentium Processor family platforms. Provide support with HP and DELL desktop and laptop computers including storage systems, display monitors and systems, peripherals including printers, external drives and any other externally supported USB devices.

f) Provide support with analysis, execution, and support of both McAfee and Host-Based Security Systems

(HBSS) desktop and laptop protection systems including application of security policies mandated by higher authority. Support NSA guidelines to secure the Windows environment.

g) Provide support with information technology including Government systems, policies and procedures and Government workflow processes, with system administration on a cross platform network.

h) Provide support in troubleshooting hardware and software malfunctions, incompatibilities, configuration errors, peripheral failures, network failures, conflicts, and a myriad of possible combinations of symptoms and states that render deployed desktop and laptop technologies to be degraded or impotent. Provide support with remote troubleshooting technology.

i) Support an environment consisting of over 500 multiple desktop and laptop computers running in a

Windows 2012 Domain. Desktops and Laptops are running Windows 7 and 10. Provide support in an environment that is fast paced and demands organizational skills as well as the ability to prioritize.

j) Utilize Remedy ticketing systems to document and track each case and incident. Provide support with managing multiple service requests and utilizing defined parameters to prioritize tickets.

k) Provide technical support on all desktop Windows applications including system analyst support and application installation, and configuration, including Commercial off the Shelf (COTS) software. Requires access to secret information through SIPRNET and access to TS SCI through JWICS for system administration.

l) Provide monitoring using various Windows Event logs. Report any irregularities to Information

Assurance (IA) personnel. Work with IA personnel when requested to gather and analyze monitoring data related to any security breach or investigation.

m) Provide consulting and technical advice for problem resolution including the development of application programs and system interfaces.

n) Manage technical refresh efforts and ensure individual workstation and laptop functionality is maintained and improved through the refresh process. Act as a liaison with DISANet Enclave and Network

Support personnel to coordinate and collaborate on technical refresh efforts and recommend configuration and approach variations to improve IT posture and support.

o) Perform day-to-day telecommunications sustainment of the local user community including moves, additions, and changes by using Cisco Prime to access the Enterprise Session Control (ESC) in order to provision Enterprise Voice over Internet Protocol (EVOIP) accounts and devices, for installation at the

DECC. Configure end user software and devices located in NIPR, SIPR and SCI environments. Assist in the installation and configuration of additional telecommunication devices for video and audio conferencing in assigned conference rooms and areas at the DECC. Assist DECC management and personnel by providing basic training on telecommunications equipment, and performing trouble shooting on telecommunication devices.

p) Be required to monitor and respond to email classified at the Secret level using SIPRnet.

6.2 TASK 2: PROJECT MANAGEMENT SUPPORT

6.2.1 Subtask 1

a) Assist in human resources and authorizations, including projection and authorization of workforce requirements, position management, use of special employment programs, manpower data and organizational structure.

b) Assist In providing human resources, manpower, civilian and/or military personnel, and payroll

(ATAAPS/DCPS) support. Assist in management of administrative processes, policies, and procedures across their area of responsibility. Assist in closely coordinating efforts with Workforce Management personnel in the National Capital Region (NCR) and the assigned Human Resources Field Advisor.

c) Assist with responsibilities involving the direction and oversight of administrative support and civilian/military personnel and manpower programs.

d) Provide support of management principles, theories and techniques along with knowledge of standard administrative practices and operating procedures sufficient to be able to provide assistance to DISA management and staff in the design and maintenance of efficiently structured organizational elements in a changing environment.

c) Assist with civilian personnel and manpower requirements and procedures to coordinate on issues within the Center for Operations and the DISA Manpower Personnel & Security (MPS) functional experts.

d) Assist in applying analytical methods and techniques to issues or studies concerning the organizational structure and management of resources throughout DISA.

e) Provide completed projects to be reviewed for compatibility with organizational goals.

f) Provide guidelines that will be available in the form of DoD and agency directives, policies and instructions. Judgment is necessary to be able to research, interpret or adapt available guidelines to the situation at hand.

g) Provide a complexity of work that shall involve gathering information, identifying, and analyzing issues, and developing recommendations to resolve substantive problems regarding local work operations in a constantly changing environment. Assignments may involve collecting data from a variety of sources with different reporting requirements and formats.

h) Assist in the overall management of programs and objectives within the scope of civilian and military personnel, and assist the team actively involved in the decision making processes. Assist the Advisor to the

Director and the Deputy Director of the LOB on all matters relating to civilian/military personnel and manpower programs.

i) Assist in administrative processes to include tracking personnel actions and placements, administrative policy and procedures to include instructions and standard operating procedures, special projects such as studying organizational structure, assisting in development of position descriptions, etc. Provide or arrange for technical training and career management strategies as well as analysis of trends and evaluation of current programs and processes to enhance the ability to accomplish the move to a new environment.

Assist DISA on personnel and manpower issues that require coordination between different servicing personnel offices and work closely with Headquarters to assure interests are being met.

j) Assist the advisor on administrative processes and personnel issues. Directly or through close coordination with Headquarters and MPS, monitor the recruitment and staffing, position management and classification, compensation issues, employee-management relations, employee benefits and services and other related human resources matters, such as performance appraisals, military awards, civilian awards, and evaluations. Ensure application of human resources policies and procedures, whether administered by

DISA or Defense Finance & Accounting System (DFAS). Coordinate with MPS to provide expert information on all Office of Personnel Management (OPM), DoD, DISA, and Headquarters policies and procedures related to these functional areas, particularly with respect to unclear, unprecedented or controversial policies.

k) Assist with implementation of short and long-range plans for accomplishing military and civilian personnel functions for DISA Ogden. Establish goals and objectives and ensure plans and procedures are developed and implemented to provide for effective and efficient personnel management. Assist with

DISA administrative processes, personnel requirements, objectives, and policies are consistently applied throughout DISA and in conjunction with DISA MPS.

l) Provide advice concerning administrative processes and human resources issues to DISA, and on the effectiveness and appropriateness of changes, probable impact on organizational and grade structure and effect on employee utilization and morale. Propose organizational designs that represent the most cost-effective structure in terms of mission accomplishment.

m) Coordinate and implement policies from DISA MPS and Headquarters and assist in the dissemination of new or changed requirements to the administrative processes for Ogden.

n) Work on projects or study groups to assess administrative support and personnel/human resources program effectiveness and recommend changes.

o) Assist in gathering information for Human Resource Liaison on position management and classification issues prior to forwarding to Headquarters and final action and approval by DISA MPS. Additionally, assists in other administrative requests such as manpower modification requests and personnel guidance inquiries. Assists in reviewing existing organizational structures and patterns. Assist in special organizational or occupational studies.

p) Assist Ogden in the development of automated administrative support and human resources systems support. Determine data elements required to produce reports necessary to monitor and assess military and civilian personnel programs and administrative processes. Ensure that automated programs are compatible with any DISA Headquarters systems. Provide system products and reports to senior management. Assist in developing and reporting metrics to demonstrate the effectiveness of personnel systems and programs.

6.2.2 Subtask 2

The Contractor shall provide:

A. Personnel

Prepare, process, and track all requests for personnel actions (RPAs)

Receive and distribute all Nature of Personnel Actions (NPAs)

Assist in developing and maintaining a library of position descriptions (site dependent)

Coordinate with the Human Resources Field Advisor

Assist in managing civilian appraisal program and collect and provide final appraisals to DFAS

Assist DFAS in the preparation of orders and other paperwork for departing members and ensure employees receive orders in a timely manner

B. Manpower

Assist managers in determining the most efficient and cost effective use of manpower

Assist management on the position management program

Develop and maintain organizational charts and mission and function statements

Assist in managing Joint Table of Distribution (JTD) authorizations to ensure personnel are correctly listed in the correct Organization and line number (performed weekly)

C. New Personnel

Ensure new personnel are assigned a sponsor

In-process new personnel

Plan, coordinate, and conduct required new employee orientation

Assist in ensuring personnel are entered into DCPS and ATAAPS and ensure pay is processed correctly

Assist in establishing tours of duty in ATAAPS

Assist in submitting new personnel info to payroll

Audit all forms required for in/out processing

Maintain integrity of the JTD

Instruct new employees in the use of employee benefits information systems (EBIS, MYPAY, MyBiz)

D. Payroll

Serve as backup liaison between DISA Ogden, employee, personnel office, Headquarters

Payroll Office, payroll Point of Contacts (POC), and the DFAS payroll office to resolve Time & Attendance issues

Assists in retrieving overtime/holiday reports from the automated time and attendance database

Assists in coordinating with activity resource monitors and authorized accounting activities to ensure changes in employee accounting information, employing activity accounting information and standard job order numbers (JONs) are submitted in a timely manner for updates to ATAAPS

Respond to customer inquiries by using DCPS on-line history files and submitting

Remedy Ticket Requests if needed to resolve problems

Prepare the overtime/holiday report for local management

Serves as backup for providing support for time and attendance reporting

Establish new employee properties in ATAAPS

Train new personnel on use of ATAAPS

Assist in all aspects of DCPS and ATAAPS pay system

E. Awards

Assist in performance-based cash awards

Receive cash award nominations/justifications from supervisors through approval chain (via email)

Certify branch/section award budget

Process awards Request for Personnel Action (RPA) in the Modern Defense

Civilian Personnel Data System (MDCPDS)

Track awards and maintain records/report for two years

Submit monthly report of cash award recipients to headquarters

Honorary Awards

Forward current DISA policy regarding honorary awards to all supervisors and solicit nominations

Edit and format honorary award write-ups and submits draft write-ups to the command section

Assist in managing retirement recognition procedures

Assist in managing Civilian Meritorious or Civilian Achievement Awards, as needed

Length of Service Recognition

Prepare summary of career for employee recognition

6.3 TASK 3: CYBER SECURITY TASK

6.3.1 Subtask 1

a) Provide senior level knowledge with Cyber Security, security concepts, auditing practices, software, standards, trends, and best practices; Intermediate knowledge of Microsoft Word, Excel, PowerPoint, and

Project; Intermediate analytical and organizational knowledge and Intermediate presentation knowledge.

b) Support projects managed, directed, or otherwise undertaken that are large-scale in scope over a wide range of Information Technology (IT) disciplines, systems, and applications.

c) Provide senior level support of IT audit principles, concepts, methods, and practices in assigned specialty area.

d) Provide technical audit guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices to ensure integrity of enterprise applications, systems, and data.

e) Employ a broad comprehensive knowledge of emerging technologies enterprise IT architecture, customer business processes, organizational polices, and audit practices in accomplishment of assigned projects.

f) Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs.

g) Develop and implement programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures.

h) Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services.

i) Validate reports, ensure compliance (auditors and site personnel) track security related findings, ensure resolution, perform/order self-assessments as it relates to audit, maintain Information Security (InfoSec) documents.

j) Perform as primary liaison with outside entities for all audit activities performed at DISA Ogden. When an audit is going on, there could be an overly abundant amount of hours worked.

k) Coordinate audit visits, schedules auditor briefs and interviews with DISA Ogden personnel, and collects and tracks all audit related documentation.

l) Prepare DISA Ogden for upcoming audit visits.

m) Perform as primary liaison with system administrators, database administrators, web server administrators, and network personnel to ensure all documentation is accurate and up-to-date.

n) Be responsible party to perform random audits on operating systems, web servers, databases, and networks to verify for management that compliance is being maintained.

o) Be responsible party to coordinate, tracks, and facilitates all Authorization and Accreditation (A&A) under Risk Management Framework (RMF).

p) Attend and monitor audit interviews to note or act on any issues that arise.

q) Draft responses to all published notice of audit findings and recommendations.

r) Serve as the liaison in all audit meetings, conference calls, and taskings between DISA Ogden and

Enterprise Information Services (EIS) and Center for Operations (OPS).

s) Report all audit information to the Chief of the Cybersecurity Mainframe Section or a designated alternate.

t) Be responsible for coordinating all survey assessments and reviews performed at DISA Ogden and ensures recommended changes are tracked and acted upon.

u) Brief senior leadership on audit, assessments, and survey statuses.

v) Be responsible for tracking and coordinating DISA Ogden responses to DISA Command Center orders and directives as assigned.

w) Coordinate DISA Ogden RMF A&A documentation preparations and maintenance.

6.4 TASK 4 – ADMIN SUPPORT FOR CLASSIFIED AND UNCLASSIFIED LAN and PC SUPPORT

(located in Columbus)

6.4.1 Subtask 1

Provide support to the DISA Columbus Admin LAN Team with approximately 380 DISA associates requiring LAN administration services to include all Desktop/laptop support for classified (secret internet protocol router network

(SIPRnet) managed at Columbus) and unclassified DISANet to include any attached/peripheral equipment, PC troubleshooting, local implementation and touch labor of Hardware / Software (HW/SW) provided through the centralized functions. The Admin LAN Team supports EIS Admin LAN in providing all users with enterprise-wide visibility and access to the Global Access List (GAL) for the DISANet; this allows user access to email and file/print services.

6.4.2 Subtask 2

The Contractor shall be required to support classified and unclassified environments for Desktops / Laptops /

Windows:

a) Test, install, configure, and maintain DISA-provided standard hardware, executive and application software on Windows platforms, including direct and net-worked peripheral devices such as printers.

b) Install and maintain operational support software that is independent of Enterprise Standard/vendor-provided applications.

c) Utilize specific utility software programs to monitor systems and networking performance; troubleshoot;

identify and recover from technical systems problems.

d) Review, identify, and report on the performance of the network in the areas of computer system hardware, software, and applications.

e) Review special requests of customers to determine system compatibility and assure the appropriate environment is present and adequate storage and processing capacity is available.

f) Be required to maintain current knowledge and awareness of operational guidelines, standards, policies, and procedures.

g) Participate in weekly group discussions with DISA HQ other DISA Admin LAN supported personnel to determine the way ahead regarding tech refreshes, software updates, security patches, end user computing issues and compliance to DoD policies and standards.

h) Consult with and assist EIS Admin LAN support in determining appropriate computer HW/SW and networking facilities to meet the unique requirements of the customers.

i) Install and maintain desktop system hardware and software to include performing remediation of non-compliant software.

j) Plan and coordinate with customers for the installation, de-installation and movement of desktop system hardware and peripheral devices.

k) Utilize Active Directory (AD) to manage user accounts and computer objects.

l) Perform troubleshooting and repair for on-site/remote computer / peripheral equipment and software failures.

m) Utilize Information Technology Service Management (ITSM) ticket system to report/address all incident, problem, and change management issues.

n) Conduct technical and diagnostic analysis of desktop system hardware to determine the cause of system problems.

o) Receive, assemble, and install LAN and Metropolitan Area Network (MAN) hardware and software.

p) Monitor and perform system recovery tasks to restore faulty systems to operational status. Provide customer support services during regular duty on shift hours and on-call basis.

q) Provide continuous technical support and assistance to correct all systems malfunctions.

r) Provide expert technical support for DISA projects requiring Voice/Data network connectivity.

s) Participate in Continuation of Operations (COOP) exercises.

t) Provide Unclassified and Classified mailbox management.

u) Be required to monitor and respond to email classified at the Secret level using SIPRnet.

6.5 TASK 5: WAREHOUSE AND GENERAL LABOR SUPPORT

6.5.1 Subtask 1

a) Provide technical support associated with warehouse / forklift labor and shall have oversight responsibilities of the warehouse functions as well as the general laborer.

b) Assemble and configure work space cubicles, systems furniture including desks, files, and cabinets.

c) Provide outside maintenance responsibilities to include the use of snow blowers, lawn equipment, and working in inclement weather.

d) Load, unload, move and stack material such as heavy boxes and bulky items by hand, hand trucks or dollies.

e) Properly select equipment and tools for each assigned task.

f) Operate hand tools and simple power equipment. Properly uses, maintains, and accounts for all type of hand/or power tools required to accomplish assigned duties.

g) Perform a variety of manual tasks such as moving, arranging, collecting, and cleaning equipment and materials.

h) Perform Lawn care to include pulling weeds, trimming and general grounds keeping.

i) Assemble and configure work space cubicles according to design specifications.

j) Dismantle or construct systems furniture and cubicles.

k) Repair, patch and paint minor wall damage and holes.

l) Move and arranges furniture, as directed.

m) Collect and empty garbage cans, transfer recyclable material to recycling facility.

n) Construct nameplates for cubicle occupants and distinguished visitors.

o) Provide warehouse coverage for all deliveries.

p) Be required to complete forklift certification within six months of employment.

q) Assist in data gathering, for establishing design criteria for projects to acquire space and administrative cubicle arrangements, to include minor support of utilities such as air conditioning, work station construction, carpeting, electrical power and lighting to the work station systems.

r) Provide custodial type work when required.

s) Process System Authorization Access Request, DD form 2875 and revalidations.

t) Perform the duties of primary key custodian. This includes maintaining a log of all keys and dispersing keys in accordance with the DISA Ogden key control policy.

u) Have oversight responsibilities of the warehouse and shall provide specific oral and written instruction for new tasks. Perform regularly assigned duties within designated time frames or schedules. Shall complete duties involving several distinct tasks or steps independently. Shall check completed work for compliance with instructions and established practices, as required. Contractor is responsible to observe all safety, environmental and security rules and to identify obvious hazards, malfunctioning equipment, damaged materials, and other situations that may impact work operations and report such matters immediately.

v) Be able to obtain and maintain a Secret security clearance. This position is designated Non-Critical

Sensitive.

w) Be able to pass a physical before employment is to begin. Occasionally may be required to lift and carry heavy objects weighing up to 50 pounds; frequently lifting and carrying moderately heavy objects up to 40 pounds; and frequently pushing heavy objects such as furniture on dollies and loaded carts.

Frequently exposed to weather and temperature extremes, drafts, noise, dust, and dirt. Indoor work is often accomplished in an office environment or in well-lighted, heated, and ventilated areas such as warehouses, loading docks, or supply room areas. Outside work is usually performed under all kinds of weather conditions.

6.6 TASK 6: PHYSICAL SECURITY/SAFETY TASK

Physical Security provides protection for all IT assets located at DISA Ogden

6.6.1 Subtask 1

The Contractor shall provide technical support that will involve knowledge associated with:

Administrative/general office work

Computer work

Support services for a secure IT facility/environment (Government/military)

Intrusion Detective System (IDS)

ID Badge making System

Card Access Control System

6.6.2 Subtask 2

a) Ensure all cameras and alarms are working properly in Building 891

b) Ensure all persons working in Building have proper clearance levels

c) Maintain an accurate database of personnel authorized access into Building 891 with the type

(i.e. AF, DISA, visitors or Contractors) and areas to which these persons have authorized ac cess

d) Maintain current paper work/logs on all badges

e) Make, print and encode cards for personnel in Building 891

f) Control traffic/access through the back gate via monitor and intercom, always check for proper identification

g) Perform security checks on all alarmed doors. Do a walk around every 1-2 hours to check perimeter for security infractions. Follow all required security procedures, at all times, especially during exercises or real world situations.

h) Report any suspicious person, package(s), or mail to Security Branch chain of command immediately and Hill Air Force Base (HAFB) security police as necessary.

i) Coordinate with DISA Ogden Special Security Representative (SSR) on any alarm issues within the classified area.

j) Establish Self-Inspection Program. Conduct self-inspections and document results as required by DISA.

k) Conduct required testing of alarms, and other security equipment as required by DISA and document results.

l) Conduct Entry and Exit Inspections and document results as required by DISA.

m) Serve as technical lead for the Visitor Control Security Monitor (VCSM) Center.

n) Serve as an alternate to the emergency manager, overseeing the coordination evacuation procedures.

o) Serve as alternate parking lot custodian, responsible for enforcing host parking lot regulations/policies.

p) Assist with accident reporting, recordkeeping, sanitation, medical and first aid requirements, personal protective and safety equipment, hazardous substances, agents and environments.

q) Process System Authorization Access Request, DD form 2875 and revalidations.

r) Perform the duties of key custodian. This includes maintaining a log of all keys and dispersing keys in accordance with the DISA Ogden key control policy.

s) Maintain AutoCAD/Aperture VWS (headquarters server) drawings. Provide general knowledge of facility configurations and the ability to input this information into a multi-layer graphics package.

t) Assist with administrative cubicle arrangements, to include minor support of work station construction.

u) Be required to monitor and respond to email classified at the Secret level using SIPRnet.

6.6.3 Subtask 3:

The following list of required training will be accomplished within 18 months of contractual obligation and subject to availability of classes:

Vindicator Training (Installation, Administrator & User/Operator Training)

HAFB Security Manager Training

6.7 TASK 7: VISITOR CONTROL SECURITY MONITOR SUPPORT TASK(S)

The Security monitors assist the Security Manager in protecting all IT assets at DISA Ogden.

6.7.1 Subtask 1:

a) Provide technical support associated with:

Administrative/general office work

Computer work

Support services for an IT secure facility/environment.

b) Greet and identify all personnel and visitors entering Building 891.

c) Limit access beyond the control desk, maintain a log/register of all persons entering and leaving the building/facility, and issue access badges coded with the appropriate level of access.

d) Maintain an accurate database of personnel authorized unescorted access into Building 891 with the type (i.e. AF, DISA, etc., visitors or Contractors) and areas to which these persons have authorized access.

e) Maintain current paper work/logs on all badges. Track all visitor badges and ensure each is accounted for daily. Collect badges from all after hours drop boxes.

f) Sort and deliver incoming mail twice daily.

g) Control traffic/access through the back gate via monitor and intercom, always check for proper identification.

h) Perform security checks on all alarmed doors. “Alarm” building each evening before leaving. Follow all required security procedures, at all times, especially during exercises or real world situations.

i) Report any suspicious person, package(s), or mail to Ogden security personnel immediately.

j) Assemble spreadsheets to track various security-related events such as training and briefings.

k) Pull and review samples of Visitor Logs for audit purposes, security issues and/or daily reviews.

l) Provide guard duties on additional interior and exterior doors for briefings, evacuations, emergencies and exit/entry inspections.

m) Perform Visitor Control Center (VCC) Building Checks three times daily (Opening, noon and closing).

Report any issues to the Security Manager and list on the VCC Building Check log before end of shift.

n) Perform the duties of an alternate to utilize instructions provided by the Security Officer to open/close building or update badges using the Vindicator System.

o) Assist with additional security related functions as requested by the DISA Ogden Security Office.

6.8 ADMINISTRATIVE POLICY

6.8.1 Applicable employees shall obtain and maintain CompTIA Security+ certification and ongoing continuing education certification credits or other acceptable certification per DoD 8570 and 8140 standards and/or other current policy requirements. The Contractor shall be responsible for maintaining any membership dues and certification maintenance requirements.

6.8.2 The contract employee shall follow Information Technology Infrastructure Library foundations processes and follow DISA Ogden tactics, techniques and procedures for incident, problem, change, availability, and release management.

6.8.3 Stay current (latest release) on new hardware and software technologies and best practices relevant to their area of responsibility.

6.8.4 Utilize standard COTS personal computer software in a Microsoft Windows environment to prepare reports, document processes, create training materials, etc.

6.8.5 Provide on-the-job training, develop, coordinate, improve, and review tactics, techniques, and processes

(TTPs).

6.8.6 Uphold professional, productive, and customer service oriented verbal and written communication.

Communicate at the level of detail appropriate for the audience. Lead collaboration discussions, provide project briefs, facilitate meetings, track milestones/deadlines, and provide audit/inspection.

6.8.7 Provide a monthly report, due on the 5th business day of each month, detailing work performed during the preceding month for all assigned tasks and hours worked. This report shall be either in letter format or email and sent to the COR. If sent electronically, it shall be in Microsoft Word format.

6.8.8 The Contractor shall provide via e-mail a Travel Authorization Request (TAR) to the COR for approval at least 15 working days prior to the planned travel. The Contractor shall use the provided TAR template (Attachment

3) to complete this task.

6.8.9 Provide a trip report to the COR detailing the results of any official travel approved and paid for by the

Government. This report shall be sent in either letter format or email and is due by the 5th workday after returning from travel. If sent electronically, it shall be in Microsoft Word format.

6.9 DELIVERABLES

a. Monthly Status Report

b. Travel Authorization Request

c. Visit Authorization Request

d. Non-Disclosure Agreement

e. Meeting Reports

f. DISA Mandatory Training

g. Supply Chain Risk Management (SCRM) Plan

h. Charts

7. Performance Standards.

Performance Standard Acceptable Quality Level (AQL) Methods of Calculation

Task 6.1 Desktop Support 90% of all survey respondents are

Satisfied. More Than Satisfied, or

Very Satisfied

Minimum Acceptable:

> 90% of all survey respondents are

Satisfied, More Than Satisfied, or

Very Satisfied with Contractor management of all tickets annotated in ITSM.

Calculation:

The number of users who were Satisfied, More Than Satisfied, or Very Satisfied divided by the total number of completed surveys returned.

At least 2 Government personnel must complete and return surveys for the results to have at least a 90% confidence factor with a 5% error rate.

Task 6.2 Project

Management Support

90% of all survey respondents are

Very Satisfied with Contractor management of all In processing for new employees.

Calculation: