MAS - ASM Research, LLC - GS35F611GA

General Services Administration Federal Acquisition Service

Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is:

https:///www.GSAAdvantage.gov.

Multiple Award Schedule – MAS

General Purpose Commercial Information Technology Equipment, Software, and Services

FSC/PSC Codes: D301, D302, D306, D307, D308, D310, D311, D313, D316, D317, D399

Contract No. GS-35F-611GA

Contract Period: August 9, 2017 – August 8, 2027

4050 Legato Rd Suite 1100

Fairfax, VA 22033 www.asmr.com

Phone: (703) 645-0420 Fax: (703) 645-0432 Attn: Drew Ashley

Business Size: Large Business

For more information on ordering, visit: https://www.gsa.gov/schedules.

Prices shown herein are net (discount deducted)

Price List current through modification P0-0030 (11 September 2025)

Copyright© ASM 2025. All Rights Reserved.

Customer Information 1a. Table of Awarded Special Item Numbers

SIN DESCRIPTION

54151S Information Technology Professional Services 54151HEAL Health Information Technology Services 541519ICAM ICAM Identity, Credentialing and Access Management (ICAM)

1b. Identification of the Lowest Priced Model Number and lowest unit price for that model for each special item number awarded in the contract

SIN JOB TITLE GSA RATE

54151S Helpdesk Analyst 1 $48.99 54151HEAL Health IT Help Desk Analyst 1 $58.19 541519ICAM IAM Configuration Analyst 1 $62.51

1c. Labor Category Descriptions: Labor Category descriptions of all corresponding job titles, functional responsibility, and minimum education requirements are outlined on pages 11 - 29, 32 - 52 and 56 - 65 within this pricelist.

2. Maximum Order: $500,000

3. Minimum Order: $100

4. Geographic Coverage (delivery area): Domestic Delivery

5. Point(s) of Production (city, county, and State or Foreign Country): The 48 contiguous states, D.C., Hawaii, Alaska, Puerto Rico, Washington, DC, and US territories

6. Discount from List Prices or Statement of Net Price: None

7. Quantity Discounts: None

8. Prompt Payment Terms: 38%, 10 Days from receipt of invoice or acceptance. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items: N/A

10a. Time of Delivery: As Negotiated between ASM & Ordering Customer

10b. Expedited Delivery: As Negotiated between ASM & Ordering Customer

10c. Overnight and 2-Day Delivery: As Negotiated between ASM & Ordering Customer

10d. Urgent Requirements: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B Point: Destination

12a. Ordering Address

ASM Research, LLC 4050 Legato Rd, Suite 1100 Fairfax, VA 22033 Attn: Drew Ashley

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address

ASM Research, LLC 4050 Legato Rd, Suite 1100 Fairfax, VA 22033 Attn: Drew Ashley

14. Warranty/guarantee Provision: All services performed under this contract will be guaranteed to be completed in a satisfactory workmanlike manner as delineated with this Authorized FSS IT Schedule Pricelist.

15. Export packing charges: N/A

16. Terms and conditions of rental, maintenance, and repair: N/A

17. Terms and conditions of installation: N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts:

N/A

18b. Terms and conditions for any other services: As Negotiated by ASM Research and the Ordering Activity

19. List of Service and Distribution Points: As Negotiated by ASM Research and the Ordering Activity

20. List of Participating Dealers: N/A

21. Preventative maintenance: N/A

22a. Special Attributes such as Environmental Attributes: N/A

22b. Section 508 Compliance: Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services at www.asmr.com/capabilities/508-standards. The EIT standards can be found at: www.Section508.gov/.

23. Unique Entity Identifier (UEI) Number: TDJMB5JLT149

24. Notification regarding registration in the System for Award Management (SAM) Database: ASM Research LLC is registered in the SAM Database.

Terms and Conditions Information Technology (IT) Professional Services: SIN 54151S, Health Information Technology (IT) Services: SIN 54151HEAL, and SIN 541519ICAM Identity, Credentialing and Access Management

(ICAM)

1. Scope

a. The prices, terms and conditions stated under Special Item Numbers 54151S Information Technology Professional Services, 54151HEAL Health Information Technology (IT) Services, and 541519ICAM Identity, Credentialing and Access Management apply exclusively to IT Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the Government location, as agreed to by the Contractor and the ordering office.

2. Performance Incentives

a. When using a performance-based statement of work, performance incentives may be agreed upon between the Contractor and the ordering office on individual fixed price orders or Blanket Purchase Agreements, for fixed price tasks, under this contract in accordance with this clause.

b. The ordering office must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. To the maximum extent practicable, ordering offices shall consider establishing incentives where performance is critical to the agency’s mission and incentives are likely to motivate the contractor.

Incentives shall be based on objectively measurable tasks.

d. The above procedures do not apply to Time and Material or labor hour orders.

3. Ordering Procedures for Services (Requiring a Statement of Work)

FAR 8.402 contemplates that GSA may occasionally find it necessary to establish special ordering procedures for individual Federal Supply Schedules or for some Special Item Numbers (SINs) within a Schedule. GSA has established special ordering procedures for services that require a Statement of Work. These special ordering procedures take precedence over the procedures in FAR 8.404 (b)(2) through (b)(3).

GSA has determined that the prices for services contained in the contractor’s price list applicable to this Schedule are fair and reasonable. However, the ordering office using this contract is responsible for considering the level of effort and mix of labor proposed to perform a specific task being ordered and for making a determination that the total firm-fixed price or ceiling price is fair and reasonable.

(a) When ordering services, ordering offices shall—

(1) Prepare a Request (Request for Quote or other communication tool):

(i) A statement of work (a performance-based statement of work is preferred) that outlines, at a minimum, the work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, and any special requirements (i.e., security clearances, travel, special knowledge, etc.) should be prepared.

(ii) The request should include the statement of work and request the contractors to submit either a firm-fixed price or a ceiling price to provide the services outlined in the statement of work. A firm-fixed price order shall be requested, unless the ordering office makes a determination that it is not possible at the time of placing the order to estimate accurately the extent or duration of the work or to anticipate cost with any reasonable degree of confidence. When such a determination is made, a labor hour or time and materials proposal may be requested. The firm-fixed price shall be based on the rates in the schedule contract and shall consider the mix of labor categories and level of effort required to perform the services described in the statement of work. The firm-fixed price of the order should also include any travel costs or other incidental costs related to performance of the services ordered, unless the order provides for reimbursement of travel costs at the rates provided in the Federal Travel or Joint Travel Regulations. A ceiling price must be established for labor-hour and time-and-materials orders.

(iii) The request may ask the contractors, if necessary or appropriate, to submit a project plan for performing the task, and information on the contractor’s experience and/or past performance performing similar tasks.

(iv) The request shall notify the contractors what basis will be used for selecting the contractor to receive the order. The notice shall include the basis for determining whether the contractors are technically qualified and provide an explanation regarding the intended use of any experience and/or past performance information in determining technical qualification of responses. If consideration will be limited to schedule contractors who are small business concerns as permitted by paragraph (2)(i) below, the request shall notify the contractors that will be the case.

(2) Transmit the Request to Contractors:

(i) Based upon an initial evaluation of catalogs and price lists, the ordering office should identify the contractors that appear to offer the best value (considering the scope of services offered, pricing and other factors such as contractors’ locations, as appropriate).

When buying IT professional services under SIN 54151S ONLY, the ordering office, at its discretion, may limit consideration to those schedule contractors that are small business concerns. This limitation is not applicable when buying supplies and/or services under other SINs as well as SIN 132-51. The limitation may only be used when at least three (3) small businesses that appear to offer services that will meet the agency’s needs are available, if the order is estimated to exceed the micro-purchase threshold.

(ii) The request should be provided to three (3) contractors if the proposed order is estimated to exceed the micro-purchase threshold but not exceed the maximum order threshold. For proposed orders exceeding the maximum order threshold, the request should be provided to additional contractors that offer services that will meet the agency’s needs. Ordering offices should strive to minimize the contractors’ costs associated with responding to requests for quotes for specific orders. Requests should be tailored to the minimum level necessary for adequate evaluation and selection for order placement. Oral presentations should be considered, when possible.

(3) Evaluate Responses and Select the Contractor to Receive the Order: After responses have been evaluated against the factors identified in the request, the order should be placed with the schedule contractor that represents the best value. (See FAR 8.404)

(b) The establishment of Federal Supply Schedule Blanket Purchase Agreements (BPAs) for recurring services is permitted when the procedures outlined herein are followed. All BPAs for services must define the services that may be ordered under the BPA, along with delivery or performance time frames, billing procedures, etc. The potential volume of orders under BPAs, regardless of the size of individual orders, may offer the ordering office the opportunity to secure volume discounts. When establishing BPAs, ordering offices shall—

(1) Inform contractors in the request (based on the agency’s requirement) if a single BPA or multiple BPAs will be established and indicate the basis that will be used for selecting the contractors to be awarded the BPAs.

(i) SINGLE BPA: Generally, a single BPA should be established when the ordering office can define the tasks to be ordered under the BPA and establish a firm-fixed price or ceiling price for individual tasks or services to be ordered. When this occurs, authorized users may place the order directly under the established BPA when the need for service arises. The schedule contractor that represents the best value should be awarded the BPA. (See FAR 8.404)

(ii) MULTIPLE BPAs: When the ordering office determines multiple BPAs are needed to meet its requirements, the ordering office should determine which contractors can meet any technical qualifications before establishing the BPAs. When multiple BPAs are established, the authorized users must follow the procedures in (a)(2)(ii) above and then place the order with the Schedule contractor that represents the best value.

(2) Review BPAs Periodically: Such reviews shall be conducted at least annually. The purpose of the review is to determine whether the BPA still represents the best value. (See FAR 8.404)

(c) The ordering office should give preference to small business concerns when two or more contractors can provide the services at the same firm-fixed price or ceiling price.

(d) When the ordering office’s requirement involves both products as well as executive, administrative and/or professional, services, the ordering office should total the prices for the products and the firm-fixed price for the services and select the contractor that represents the best value. (See FAR 8.404)

The ordering office, at a minimum, should document orders by identifying the contractor from which the services were purchased, the services purchased, and the amount paid. If other than a firm-fixed price order is placed, such documentation should include the basis for the determination to use a labor-hour or time-and-materials order. For agency requirements in excess of the micro-purchase threshold, the order file should document the evaluation of Schedule contractors’ quotes that formed the basis for the selection of the contractor that received the order and the rationale for any trade-offs made in making the selection.

Ordering procedures for other services available on schedule at fixed prices for specifically defined services or tasks should use the procedures in FAR 8.404. These procedures are listed in the pricelist, under “Information for Ordering Offices,” paragraph #12.

4. Order

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

5. Performance of Services

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering office.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering office.

c. The Agency should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed.

Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

6. Stop-Work Order (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage.

Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

7. Inspection of Services

The Inspection of Services–Fixed Price (AUG 1996) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time-and-Materials and Labor-Hour (May 2001) clause at FAR 52.246-6 applies to time-and-materials and labor-hour orders placed under this contract.

8. Responsibilities of the Contractor

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data – General (MAY 2014), may apply.

9. Responsibilities of the Government

Subject to security regulations, the ordering office shall permit Contractor access to all facilities necessary to perform the requisite IT Services.

10. Independent Contractor

All IT/EC Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the Government.

11. Organizational Conflicts of Interests

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed Government contract, without some restriction on activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the Government, ordering offices may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts.

Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

12. Invoices

The Contractor, upon completion of the work ordered, shall submit invoices for IT/EC services. Progress payments may be authorized by the ordering office on individual orders if appropriate. Progress Payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

13. Payments

For firm-fixed price orders the Government shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts (AUG 2012) at FAR 52.232-7 applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and

Labor-Hour Contracts (AUG 2012) at FAR 52.232-7 applies to labor-hour orders placed under this contract.

14. Resumes

Resumes shall be provided to the GSA Contracting Officer or the user agency upon request.

15. Incidental Support Costs

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering agency in accordance with the guidelines set forth in the FAR.

16. Approval of Subcontracts

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

Labor Category Descriptions - IT Professional Services: SIN 54151S Where applicable:

• Level 1: performs more routine aspects of the position and is supervised by higher levels.

• Level 2: performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

• Level 3: competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

• For all categories, a Master's degree may be substituted for two years of experience.

• For all categories, a Doctoral degree may be substituted for an additional two years of experience.

• For all categories, two additional years of directly related job experience may be substituted for each year of college not attended.

• Experience in general must be professional, and job related, though it need not be in the specific area to be the employee's responsibility. Additional experience to be substituted for education must be in the area of the individual's assigned project responsibility.

Labor Category Name Labor Category Description Min Education

Min Experience

(Years)

Administrative Assistant

Supports an organization or department by performing administrative services. Assists management with administrative tasks such as tracking and compiling information of interest.

Prepare various reports detailing the administrative information handled by the position. Assists and relieves officials of clerical work and minor administrative and business details, including basic correspondence. Files and inputs data for reports on the basis of instructions from various members of the department or company. Schedules appointments, gives information to callers and takes notes.

High School 0

IT Support Specialist

Provides technical support to the team responsible for a subset of business systems applications. Provides assistance in one or all areas of applications that includes testing, design and analysis. Assists in the formulation of procedures and best practices for users of applications. Has knowledge of commonly used concepts, practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Typically reports to a supervisor or manager.

High School 0

Business Analyst 1 Analyzes company functions, processes, and activities to improve computer-based business

Bachelors 0

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) applications for the most effective use of money, materials, equipment, and people. Utilizes available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement. Reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures. Determines most useful business solutions for the company. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Business Analyst 2

Analyzes company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. Utilizes available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement. Reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures. Determines most useful business solutions for the company. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Bachelors 3

Business Analyst 3

Analyzes company functions, processes, and activities to improve computer-based business applications for the most effective use of money, materials, equipment, and people. Utilizes available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement. Reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures. Determines most useful business solutions for the company. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Business Systems Analyst 1

Analyzes business processes, functions, and procedures to determine the most effective business systems software to meet the needs of the organization. Establishes systems' specifications and objectives, based on business requirements and cost effectiveness and provides recommendations to management personnel. Collaborates with others in systems

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) development and design, including software programming and table, report and panel design.

Develops test plans, coordinates and performs software testing, which may include analyzing user interfaces, downtimes, proposed system modification upgrades and new system software.

Level 1 performs more routine aspects of the position and is supervised by higher levels.

Business Systems Analyst 2

Analyzes business processes, functions, and procedures to determine the most effective business systems software to meet the needs of the organization. Establishes systems' specifications and objectives, based on business requirements and cost effectiveness and provides recommendations to management personnel. Collaborates with others in systems development and design, including software programming and table, report and panel design.

Develops test plans, coordinates and performs software testing, which may include analyzing user interfaces, downtimes, proposed system modification upgrades and new system software.

Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Bachelors 3

Business Systems Analyst 3

Analyzes business processes, functions, and procedures to determine the most effective business systems software to meet the needs of the organization. Establishes systems' specifications and objectives, based on business requirements and cost effectiveness and provides recommendations to management personnel. Collaborates with others in systems development and design, including software programming and table, report and panel design.

Develops test plans, coordinates and performs software testing, which may include analyzing user interfaces, downtimes, proposed system modification upgrades and new system software.

Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Computer Programmer 1

Develops, researches, designs, implements, runs tests, and maintains current computer programs that provide instructions computers must follow to perform their function. Designs, develops, tests and evaluates software and systems, in

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) conjunction with hardware product development, that enable computers to perform their applications, applying principles and techniques of computer science, engineering, and mathematical analysis. Writes programs according to specifications, which may be provided by Software Engineers, Systems Analysts, or other computer scientists. Updates, repairs, modifies and expands existing computer programs. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Computer Programmer 2

Develops, researches, designs, implements, runs tests, and maintains current computer programs that provide instructions computers must follow to perform their function. Designs, develops, tests and evaluates software and systems, in conjunction with hardware product development, that enable computers to perform their applications, applying principles and techniques of computer science, engineering, and mathematical analysis. Writes programs according to specifications, which may be provided by Software Engineers, Systems Analysts, or other computer scientists. Updates, repairs, modifies and expands existing computer programs. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Bachelors 3

Computer Programmer 3

Develops, researches, designs, implements, runs tests, and maintains current computer programs that provide instructions computers must follow to perform their function. Designs, develops, tests and evaluates software and systems, in conjunction with hardware product development, that enable computers to perform their applications, applying principles and techniques of computer science, engineering, and mathematical analysis. Writes programs according to specifications, which may be provided by Software Engineers, Systems Analysts, or other computer scientists. Updates, repairs, modifies and expands existing computer programs. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Labor Category Name Labor Category Description Min Education

Min Experience

(Years)

Computer Security Specialist 1

Plans, coordinates and implements an organization's computer information security measures to safeguard information in computer files against accidental or unauthorized modification, destruction or disclosure. Reviews violations of computer security procedures to eliminate violations. Regulates access to computer data files, monitors data file use and updates computer security files. Enters commands into computer to allow access to the computer system for users who forget their password. Reads computer security files to determine whether denial of data access reported by user is justified. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Bachelors 0

Computer Security Specialist 2

Plans, coordinates and implements an organization's computer information security measures to safeguard information in computer files against accidental or unauthorized modification, destruction or disclosure. Reviews violations of computer security procedures to eliminate violations. Regulates access to computer data files, monitors data file use and updates computer security files. Enters commands into computer to allow access to the computer system for users who forget their password. Reads computer security files to determine whether denial of data access reported by user is justified. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Bachelors 3

Computer Security Specialist 3

Plans, coordinates and implements an organization's computer information security measures to safeguard information in computer files against accidental or unauthorized modification, destruction or disclosure. Reviews violations of computer security procedures to eliminate violations. Regulates access to computer data files, monitors data file use and updates computer security files. Enters commands into computer to allow access to the computer system for users who forget their password. Reads computer security files to determine whether denial of data access reported by user is justified. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) assignment. May lead individuals assisting in the work.

Computer Systems Analyst 1

Analyzes and critiques computer programs and systems and develops new programs. Reviews users’ requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Configures plan outlining steps required to develop program, using structured analysis and design. Plans, develops, tests and documents computer programs, applying knowledge of programming techniques and computer systems. Analyzes and solves computer problems, and assures technology meets the needs of the organization. Implements system studies to assist organization to realize maximum benefit from investments in equipment, personnel and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources to additional operations. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Bachelors 0

Computer Systems Analyst 2

Analyzes and critiques computer programs and systems and develops new programs. Reviews users’ requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Configures plan outlining steps required to develop program, using structured analysis and design. Plans, develops, tests and documents computer programs, applying knowledge of programming techniques and computer systems. Analyzes and solves computer problems, and assures technology meets the needs of the organization. Implements system studies to assist organization to realize maximum benefit from investments in equipment, personnel and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources to additional operations. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires

Bachelors 3

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) considerable knowledge of the subject matter and concepts of the position.

Computer Systems Analyst 3

Analyzes and critiques computer programs and systems and develops new programs. Reviews users’ requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Configures plan outlining steps required to develop program, using structured analysis and design. Plans, develops, tests and documents computer programs, applying knowledge of programming techniques and computer systems. Analyzes and solves computer problems, and assures technology meets the needs of the organization. Implements system studies to assist organization to realize maximum benefit from investments in equipment, personnel and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources to additional operations. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Database Administrator

(DBA) 1

Administrates organization's database using database management system to organize and store data. Ascertains user requirements, creates computer databases and tests and coordinates changes. Interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis and other pertinent data required to develop and maintain integrated databases.

Provides guidance in the development of database projects and performs database analysis to recommend specific products, structures, and platforms to customers and project staff. Ensures performance of database.

Excludes paraprofessional positions. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Bachelors 0

Database Administrator

(DBA) 2

Administrates organization's database using database management system to organize and store data. Ascertains user requirements, creates computer databases and tests and coordinates changes. Interacts with development and end-user personnel to determine application data

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) access requirements, transaction rates, volume analysis and other pertinent data required to develop and maintain integrated databases.

Provides guidance in the development of database projects and performs database analysis to recommend specific products, structures, and platforms to customers and project staff. Ensures performance of database.

Excludes paraprofessional positions. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Database Administrator

(DBA) 3

Administrates organization's database using database management system to organize and store data. Ascertains user requirements, creates computer databases and tests and coordinates changes. Interacts with development and end-user personnel to determine application data access requirements, transaction rates, volume analysis and other pertinent data required to develop and maintain integrated databases.

Provides guidance in the development of database projects and performs database analysis to recommend specific products, structures, and platforms to customers and project staff. Ensures performance of database.

Excludes paraprofessional positions. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Database Analyst 1

Analyzes business procedures and problems to refine data for database management. Analyzes, designs and implements accurate, secure, efficient, logical and physical data bases and coordinates database development. Identifies and resolves production and/or applications development problems related to the use of the database management system software or utilities. Reviews project request describing database user needs. Studies existing data handling systems to evaluate effectiveness and develops new systems to improve production or workflow as required. Excludes paraprofessional positions. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Bachelors 0

Database Analyst 2 Analyzes business procedures and problems to refine data for database management. Analyzes, Labor Category Name Labor Category Description Min Education

Min Experience

(Years) designs and implements accurate, secure, efficient, logical and physical data bases and coordinates database development. Identifies and resolves production and/or applications development problems related to the use of the database management system software or utilities. Reviews project request describing database user needs. Studies existing data handling systems to evaluate effectiveness and develops new systems to improve production or workflow as required. Excludes paraprofessional positions. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

Database Analyst 3

Analyzes business procedures and problems to refine data for database management. Analyzes, designs and implements accurate, secure, efficient, logical and physical data bases and coordinates database development. Identifies and resolves production and/or applications development problems related to the use of the database management system software or utilities. Reviews project request describing database user needs. Studies existing data handling systems to evaluate effectiveness and develops new systems to improve production or workflow as required. Excludes paraprofessional positions. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

Helpdesk Analyst 1

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables or telephone, formulates diagnosis and assists users through problem solving steps.

Level 1 performs more routine aspects of the position and is supervised by higher levels.

High School 0

Labor Category Name Labor Category Description Min Education

Min Experience

(Years)

Helpdesk Analyst 2

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts as a contact for users having problems using computer software, hardware, and operating systems. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

High School 3

Helpdesk Analyst 3

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems and assisting customers through problem solving steps. Identifies, troubleshoots and resolves information systems problems to minimize down time of applications and personnel. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 6

IT Consultant 1

Consults with client or department heads to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles or technology of specific discipline or field of specialization. Requires knowledge in fields defined as information technology, computer programming, computer security, computer systems analysis, database management, information systems, Internet applications and development, software development and related fields. Level 1 performs more routine aspects of the position and is supervised by higher levels.

Bachelors 3

IT Consultant 2

Consults with client or department heads to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles

Bachelors 7

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) or technology of specific discipline or field of specialization. Requires knowledge in fields defined as information technology, computer programming, computer security, computer systems analysis, database management, information systems, Internet applications and development, software development and related fields. Level 2 performs more varied and difficult tasks compared to Level 1 yet has less autonomy than Level 3. This level requires considerable knowledge of the subject matter and concepts of the position.

IT Consultant 3

Consults with client or department heads to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles or technology of specific discipline or field of specialization. Requires knowledge in fields defined as information technology, computer programming, computer security, computer systems analysis, database management, information systems, Internet applications and development, software development and related fields. Level 3 is competent in subject matter and concepts and generally considered a specialist in area of assignment. May lead individuals assisting in the work.

Bachelors 10

IT Security Consultant

Determines long-term systems security needs and hardware acquisitions requirements to accomplish the business objectives. Develops and implements security standards and procedures. Ensures that all applications are functional and secure. Coordinates, plans, and implements an organization's computer information security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure. Reviews violations of computer security procedures to eliminate violations.

Utilizes knowledge of theory, principles, or technology of specific discipline or field of specialization.

Bachelors 8

IT Services Manager

Manages and coordinates activities of a small staff engaged in computer operations, computer systems, computer programming and company's network to assure effective computer resources are provided to users. Analyzes performance indicators such as number of transactions per second, response time, and number of programs

Labor Category Name Labor Category Description Min Education

Min Experience

(Years) being processed to ensure system is operating efficiently. Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting and operational efficiency.

Network/Telecommunicati ons Analyst

A Network/Telecommunications Analyst will coordinate with all network users and sites, will provide troubleshooting and general administration, in the administration of the network. They will evaluate hardware and software and resolve LAN/MAN/WAN network related problems. Provide technical leadership in the implementation of complex large scale computer integrated networks.

Bachelors 3

Network/Telecomm Engineer 1

A Network/Telecommunications Engineer 1 is responsible for local and wide area network systems, including planning, designing, monitoring, evaluating, selecting operating systems and protocol suites. Supports, installs, maintains and troubleshoots all local area and wide area networking devices and related software.