MAS - Idemia National Security Solutions LLC - GS35F597GA

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE (FSS) PRICE LIST

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

FSC GROUP: INFORMATION TECHNOLOGY

FSC CODES: 7A21, DA01, DJ01

Contract Number: GS-35F-597GA Contract period: August 7, 2022 – August 6, 2027

IDEMIA National Security Solutions, LLC 675 North Washington Street, Suite 350

Alexandria, VA 22314-4913

Phone: (703) 797-2600 https://www.idemia-nss.com

Contract Administrator: Ben Trajtenberg btrajtenberg@idemia-nss.com

Business Size / Status: Large

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Price list current as of Modification #PS-0047 effective May 7, 2025

Prices Shown Herein are Net (discount deducted) https://www.idemia-nss.com/ mailto:btrajtenberg@idemia-nss.com https://www.gsa.gov/schedules

SPECIAL ITEM NUMBER 511210 – SOFTWARE LICENSES

Includes both term and perpetual software licenses and maintenance. Includes operating system software, application software, EDI translation and mapping software, enabled email message-based applications, Internet software, database management applications, and other software.

SPECIAL ITEM NUMBER 54151 – SOFTWARE MAINTENANCE SERVICES

Software maintenance services creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance services includes person-to-person communications regardless of the medium used to communicate: telephone support, online technical support, customized support, and/or technical expertise which are charged commercially. NOTE: Subject to Cooperative Purchasing.

SPECIAL ITEM NUMBER 54151S – INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion, and implementation support; network services, data/records management, and testing.

SPECIAL ITEM NUMBER 541519PIV – HOMELAND SECURITY PRESIDENTIAL DIRECTIVE 12 PRODUCT AND

SERVICE COMPONENTS

PIV products and PIV services to implement the requirements of HSPD-12, FIPS-201 and associated NIST special publications. implementation components specified under this SIN are: * PIV enrollment and registration services, * PIV systems infrastructure, * PIV card management and production services, * PIV card finalization services, * Logical access control products and services, * PIV system integration services. Installation services and FIPS 201 compliant PACS (Physical Access Control System) products.

511210 STLOC, 54151 STLOC, 54151S STLOC, 541519PIV STLOC: Section 211 of the E-

Government Act of 2002 (the Act) amended the Federal Property and Administrative Services Act to allow for "Cooperative Purchasing." Cooperative Purchasing allows for the Administrator of General Services to provide states and localities access to certain items offered through the General Services Administration's (GSA's) Federal Supply Schedule 70, Information Technology (IT) Schedule contract. The information technology available to state and local governments includes automated data processing equipment (including firmware), software, supplies, support equipment, and services.

511210 RC, 54151RC, 54151S RC, 541519PIV RC: Section 833 of the National Defense Authorization Act allows state and local governments to purchase products and services to facilitate recovery from a major disaster. This includes advance and pre-positioning in preparation for a disaster.

http://www.gsaelibrary.gsa.gov/ElibMain/scheduleSummary.do?scheduleNumber=70&flag=coop

GS-35F-597GA Page 3 of 29

TABLE OF CONTENTS

CUSTOMER INFORMATION

IT SERVICES LABOR CATEGORY DESCRIPTIONS

INSTRUCTION FOR PLACING ORDERS FOR SERVICES BASED ON GSA SCHEDULE HOURLY RATES

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE

TPE PLATFORM END USER LICENSE AGREEMENT (EULA)

HELP-DESK MAINTENANCE TERMS AND CONDITIONS

MBSS SOFTWARE END-USER LICENSE AGREEMENT

GS-35F-597GA Page 4 of 29

CUSTOMER INFORMATION

1a. Table of awarded special item numbers with appropriate cross-reference to item descriptions and awarded prices:

SIN

Cooperative Purchasing

Recovery SIN Title

511210 511210 STLOC 511210 RC Software Licenses

54151 54151 STLOC 54151 RC Software Maintenance Services

54151S 54151S STLOC 54151S RC Information Technology Professional Services

541519PIV 541519PIV STLOC 541519PIV RC

Homeland Security Presidential Directive 12 Product and Service Components

OLM OLM STLOC OLM RC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

Please refer to our rates on GSA eLibrary and GSA Advantage

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item:

Please refer to page #20

2. Maximum Order: SIN Maximum Order

511210 $500,000

54151 $500,000

54151S $500,000

541519PIV $1,000,000

OLM $250,000

3. Minimum Order: $ 100.00

4. Geographic Coverage (delivery area): Domestic delivery only

5. Points of production: Please refer to product listings in GSA Advantage!

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted)

7. Quantity Discounts: Quantity discounts are reflected in the pricing tables

8. Prompt Payment Terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items (list items by country of origin): Please refer to product listings in GSA Advantage!

10a. Time of Delivery: SIN Delivery Time (days ARO)

511210 90 days ARO 54151 90 days ARO

54151S As negotiated at order level 541519PIV 90 days ARO

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10b. Expedited Delivery: Items available for expedited delivery are noted in this price list. Contact contractor for availability

10c. Overnight and 2-Day Delivery: Ordering activity may contact the Contractor for rates for overnight and two-day delivery.

10d. Urgent Requirements: Ordering agencies can request accelerated delivery for urgent requirements.

11. F.O.B. Point: Destination

12a. Ordering Address: IDEMIA National Security Solutions LLC

675 North Washington Street, Suite 350 Alexandria, VA 22314-4913 Phone: (703) 797-2600

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: IDEMIA National Security Solutions LLC

675 North Washington Street, Suite 350 Alexandria, VA 22314-4913 Phone: (703) 797-2600

14. Warranty Provision: All Live Scans offered are subject to a one (1) year commercial warranty period. Extended coverage may be purchased at the GSA price on a per annual basis.

All RapIDs offered are subject to a ninety (90) day commercial warranty period.

Please refer to the End User License Agreement and Software Maintenance Terms and Conditions included at the end of this pricelist for details on software warranty.

15. Export Packing Charges, if applicable: Not Applicable

16. Terms and conditions of rental, maintenance, and repair:

Please refer to the End User License Agreement and Software Maintenance Terms and Conditions included at the end of this pricelist

17. Terms and conditions of installation: Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices:

Not Applicable

18b. Terms and conditions for any other services: Not Applicable

19. List of service and distribution points: IDEMIA National Security Solutions LLC

675 North Washington Street, Suite 350 Alexandria, VA 22314

20. List of participating dealers: Not Applicable

21. Preventive maintenance: Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants):

Not Applicable

GS-35F-597GA Page 6 of 29

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

Contact Contractor for more information.

23. Unique Entity Identifier (UEI) Number: KWRSKBHAN4K3

24. Notification regarding registration in System for Award Management (SAM) database: IDEMIA National Security Solutions LLC is registered and active in the System for Award Management (SAM).

https://www.section508.gov/

GS-35F-597GA Page 7 of 29

IT SERVICES LABOR CATEGORY DESCRIPTIONS

IDEMIA National Security Solutions, LLC has structured its labor categories to provide customers with the flexibility to acquire the specific skills, education, and experience levels that are appropriate for their requirements.

Fifty (50) specialized categories are identified, each with multiple levels that reflect increasing education and experience.

Each labor category is presented in terms of a broad category-based description of the functional responsibilities.

Each of the levels identifies the minimum education and general experience required. As personnel advance through the levels of a category, the complexity and scope of the tasks they work on increases. Management responsibilities, including potentially supervising other staff, may also increase.

Labor Category Levels, Minimum Required Education and Years of Experience

The matrix below defines the minimum years of experience required for each of the five levels as a function of the maximum level of education the employee has completed. This reflects IDEMIA National Security Solutions commercial education/experience substitution methodology. For example, in order to qualify as Level 3, a person with a Bachelor’s Degree must have at least four years of experience, whereas someone with a PhD only needs to have one year of experience.

Level Description HS/GED Associates Bachelors Masters PhD

1 Junior 2 0 0 0 0

2 Associate 4 2 0 0 0

3 Intermediate 8 6 4 2 1

4 Senior 12 10 8 6 3

5 Expert 14 12 10 8 5

Labor Category Descriptions

Category Functional Description

Analyst This role requires a detail-oriented individual with strong organizational and communication skills. They must be able to prioritize multiple assignments and work efficiently to meet deadlines. The Analyst Level 1 works closely with cross-functional teams and reports to the department manager.

Application Programmer

Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates conversion and/or integration of new products based on client requirements.

Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end-users to identify application requirements. Performs feasibility analysis on potential future projects to management.

Assists in evaluation and recommendation of application software packages, application integration, and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Participates in development of software user manuals and technical reports. May design and develop new software products or major enhancements to existing software. May act as team leader on projects.

May instruct, assign, direct, and check work of others on development team.

Biometric Application Engineer

Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to biometric software applications. Researches, tests, builds, and coordinates conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end-users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in evaluation and recommendation of application software packages, application integration, and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Participates in development of software user manuals and technical reports. May act as team leader on projects. May instruct, assign, direct, and check work of others on development team.

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Biometric Systems Administrator

Provides support for implementation, troubleshooting, and maintenance of biometric systems. Provides support to biometric IT systems including: day-to-day operations, monitoring, and problem resolution for all client problems. Provides second-level problem identification, diagnosis, and resolution of problems. Provides support for dispatch system and hardware problems and remains involved in resolution process. Provides support for escalation and communication of status to client management and internal customers.

May manage biometric IT system infrastructure and any processes related to these systems.

Must possess experience in one or more systems and architectures and associated hardware: mainframe, mini, or client/server based.

Biometric Systems Engineer

Analyzes and develops biometric computer systems possessing a wide range of capabilities, including numerous engineering, business, and records-management functions. Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, analyzes downtimes, and analyzes proposed system modifications, upgrades, and new COTS. Analyzes problem and information to be processed. Defines problem and develops system requirements and program specifications from which programmers prepare detailed flow charts, programs, and tests. Coordinates with Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. May provide daily supervision and direction to support staff. May develop plans for biometric information systems from project inception to conclusion. May provide technical and administrative direction for personnel performing software development tasks, including review of work products for correctness, adherence to design concept and to user standards, and for progress in accordance with schedules.

Business Analyst Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Possesses knowledge and experience in requirements and integration. Works with engineers on systems integration. Under supervision or independently completes functional analysis for new features; documents functional and system requirements; and produces supporting artifacts, including user stories and acceptance criteria, story maps, data flows, and process flows. Solves business challenges independently or cooperatively, either by creating solution designs or facilitating activities with technical team. Able to address changes to requirements and facilitate dialog across teams when issues and challenges are encountered to ensure end product is delivered as specified. May operate across multiple projects simultaneously and perform a variety of tasks from addressing production issues to designing new applications. May identify resources required for each task. May provide daily supervision and direction to support staff. May take responsibility for overall application development lifecycle, including ensuring that project deliverables meet or exceed policies, procedures, and standards.

Configuration Engineer

Implement the configuration management plan as directed by the Configuration Lead.

Assist in the design of software configuration to meet the business process design and application requirements. Collaborating with the Configuration Lead, analyzing business process design, and implementing software configuration and customization solutions.

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Configuration Management Specialist

Responsible for configuration management issues associated with maintaining and controlling all hardware inventory, documentation, product releases, and software configuration management. Works closely with Configuration Control Board in defining and implementing procedures for releasing new products throughout entire life cycle.

Provides change management and product configuration management guidance.

Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Identifies and maintains original configuration of requirements documentation, design documentation, software, and related documentation.

Responsible for configuration change control. Regulates change process so only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks problems and changes in product documents and software and reports changes and current configuration.

Supports audits to verify that requirements of all baselines have been met by as-built software. Supports software quality assurance process audits. May be responsible for configuration management planning and configuration audits.

Database Administrator

Provides all activities related to administration of computerized databases. Able to communicate with management, technicians, and end-users to evaluate need prior to development of automated solution. Prepares detailed reports that may include system requirements such as concurrent usage factors, data storage requirements, and response rates. Discusses procedures for processing data through use of database management systems (DBMS), including relational data bases. Projects requirements for database administration and design in conjunction with managers in information systems function.

Directs or assists in designing, creating, and maintaining databases in client/server environment. Conducts quality control and auditing of databases in client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Directs or assists in designing, implementing, and maintaining databases with respect to access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Evaluates database design tradeoffs, impacts on user expectations, performance levels, and space allocation requirements.

Engagement Manager

Serves as the lead interface with the client’s COR and other client program management personnel. Responsible for the overall task performance and supervision of contract personnel assigned. Plans and develops methods and procedures for implementing program, directs and coordinates program activities, and exercises direction over personnel responsible for delivering specific functions or phases of program. Selects and assigns personnel according to knowledge and experience. Provides governance and oversight, develops, and enforces work standards, communicates program policies, purposes, and goals to subordinates; organizes resources to support multiple projects, develops and reviews project status, and manages contract personnel costs. Must hold a Project Management certification (i.e., Project Management Professional (PMP) certification or other equivalent/recognized Project Management certification).

Engineer Engineer I assists in design, development, implementation, and analysis of technical products and systems. Performs simple and routine engineering design tasks with standard techniques. Being an Engineer I assists more senior engineers in the preparation of plans, designs, computation methods and reports.

Enterprise Architect Supports and participates in the conceptualization and development of technology policy, methodologies, models, techniques, and strategies. Works independently or leads a development or engineering team in designing and developing new solutions or major enhancements to existing complex IT systems/solutions. May lead or support enterprise-wide strategic system planning, information planning, business studies, and analysis.

Manages the purchase, installation, and support of hardware/software. Develop high level network diagrams, database schemas and interface diagrams.

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Enterprise Security Architect

Provides thought leadership, technical and policy guidance, and solutions for addressing complex cyber, information and system security problems. Analyzes and defines security requirements at the program and system level. Develops technical solutions including information operations and analysis related to security intrusion analysis, systems & vulnerabilities, network security and advanced security analytic tools. Experience with information technology and cyber security practices. Experience implementing network and system security controls. Experience with two or more of the following: System Security Assessments, Cyber Policy, Data Security, Intrusion Analysis, Continuous Diagnostics and Monitoring, Vulnerability Management

Facility Security Officer

Facility Security Officer possess skills/knowledge of E-QIP / EPSQ/JPAS/ACAVS and other security software in the performance of assigned duties; performing required self-inspections of security programs; coordinating with the parent organizations on security matters; managing and implementing physical security safeguards for the protection of personnel and property; preparing and maintains policy and procedures for handling, storing, and keeping records, and for granting personnel and visitor access requests.

Financial Analyst Responsible for all the billing operations. Generate invoices with a high degree of accuracy. Knowledge of accounting and its principles.

Governance Risk and Compliance (GRC) Security Engineer

Design, implement, and manage GRC tools and technologies to streamline processes for risk assessment, compliance monitoring, and incident management, including development of automation tools and automating auditing tasks.

GRC Analyst Governance Risk and Compliance Analysts ensure that an organization’s operations and procedures meet government and industry compliance standards. They research regulations and policies on behalf of the enterprise, communicate the necessary requirements, apply for certifications, and serve as a subject matter expert on all compliance-related matters.

Hardware Security Engineer

Manage overall scope of an integrated security solution. Implement the protocols required for the integration of multiple security disciplines to include infrastructure, connectivity, hardware, and software. Responsible for the overall selection of manufacturer and equipment required to implement the design solution. Develops requirements and specifications and serves as overall solution analyst, responsible for planning coordinating and controlling engineering operations. Also responsible for testing and validating system performance.

HSPD-12

Enrollment/Card Issuance Support Specialist

Provides services to support issuance such as document storage, fingerprint capture, and verification of biographic and biometric data. Manages the HSPD-12 lost/stolen/compromised PIV card process to include providing instructions to users, tracking and monitoring submitted Reports of Surveys (ROS). Maintains knowledge of LACS and PACS registration, use, issues, and remedies to assist end users.

ICAM Architect Experience with ICAM tools development/implementation, infrastructure/technology environment, including understanding of ICAM tools such as SailPoint, CyberArk, etc.

Advanced knowledge of identity technologies / concepts, AD, SSO, federated identities, ICAM security knowledge, credential and access management tools and services, PAM, SAML, OIC, SCIM, federal regulations such as NIST guidelines, and security regulations.

Advanced understanding of ICAM technology infrastructure and server topology;

comprehensive knowledge of hardware, software, application, and systems engineering.

Ability to assess existing ICAM solutions and make recommendations on best practices for architectural components. Experience in developing TO-BE architecture, concept of operations, and transformation roadmaps

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Information Assurance / IT Security Specialist

Provides support to plan, coordinate, and implement organization’s information security.

Provides support for facilitating and helping clients identify current security infrastructure and define future programs, design, and implementation of security related to IT systems.

Gathers and organizes technical information about organization's mission goals and needs, existing security products, and ongoing programs in MLS arena. Performs risk analyses, which also includes risk assessment. May serve as Information System Security Officer. May provide daily supervision and direction to staff. May oversee efforts of security staff to design, develop, engineer, and implement solutions to security requirements. May be responsible for implementation and development of IT security.

Working knowledge of several of following areas is required: understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology.

Information Engineer Performs as an applications programmer on large-scale database management systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives for requirements such as GIS data / metadata standards, data virtualization strategies for delivering Storage as a Service, and Platform as a Service information management. Works with Ada, SQL, JAVA, .NET, ArcXML, ArcIMS. ArcSDE, Oracle Spatial, third/fourth generation languages, XML, SOAP, REST, resource pooling, and rapid elasticity in the design and implementation of systems and using database management systems.

Infosec Cybersecurity Analyst

Analyzes and interprets applicable security policy and regulations, and provides expertise, technical and functional guidance, for systems and services addressing complex cyber, information and system security problems. Analyzes and defines security requirements at the program and system level. Analyzes security requirements and coordinates with technical team to translate relevant technical controls to system or solution implementation approach. Lead the development of artifacts related to security accreditation of any system during all phases of the SDLC. Lead the gap analysis of security controls in coordination with internal and external auditors and assessors. Coordinates with QA function to develop acceptance criteria for systems and services from a security perspective. Lead activities related to security assessment by internal and external teams for vulnerability assessment, penetration testing and analyzes results to make recommendations to address gaps, and findings.

Minimum 3 years’ experience providing guidance and direction for system security and accreditation.

● Knowledge and experience in assessing systems for NIST 500-53, FISMA and/or FedRAMP compliance. Experience using the NIST RMF for system and service security.

● Knowledge and experience with MITRE attack framework and applying OWASP recommendations.

IT Operations Specialist

Experience applying system performance measurement techniques to ensure optimal and cost-effective operation of computing resources. Experience developing system documentation, maintenance procedures and best management practices for complex computing systems. Experience configuring, administering, and supporting key computing infrastructure elements including virtual machine infrastructure, on-prem servers, workstations and end user, technical support systems.

IT Senior System Engineer

Performs the planning, development and implementation of hardware, operating system, and application software products. Develops and writes technical specifications, and user guides. Provides technical leadership and direction on the implementation of complex enterprise systems and solutions. Serves as the technical expert to support business process improvement practices and methodologies, activity and data modeling, transaction flow analysis, internal control and risk analysis, and performance measurement techniques.

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IT Training Manager Develop and maintain a training regimen for IT systems to the entire staff. Managing and adapting the training regimen to suit the evolving technology needs of the organization.

Scheduling and performing daily, weekly, monthly, and quarterly training sessions as needed. Create supporting materials and videos as needed. Partner with program management and training and communication teams to provide training resources for onboarding new staff. Provide periodic information sessions about IT topics in partnership with subject matter experts.

Logistics Analyst – Supply Chain Management

Supports the efforts to manage the entire lifecycle of ICAM related products and consumables. Responsible for preparing material status reports and briefings for program management and customers. Responsible for directing physical inventories and adjusting and/or maintaining inventory account records. Responsible for initiating, shipping, tracking, expediting, receiving, and inspecting for conformance all repairable materials through government and contractor systems. Applies in-depth knowledge of warehousing, packaging, handling, and shipping & receiving material. May utilize Salesforce, Sunflower, and other tracking applications.

Network Engineer Provides in-depth engineering analysis of network alternatives for organizations in support of their strategic modernization efforts and network enhancement design for medium and large-scale infrastructures. Provides interface support to end users, operations personnel, and strategic program management. Monitors and responds to hardware, software, and network problems. Provides routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

Operations Manager (Data Communications)

Manages all aspects of the daily operation for data network(s) in a stand-alone data network environment. Develops project plans for the implementation of new data technology and systems. Directs technical analysis of complex software, hardware, and transmission systems. Coordinates with vendors involved in providing communication activities.

Operations Systems Manager

Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data control, operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provides input to policy level discussions regarding standards and budget constraints.

Program Manager Organizes, directs, and manages contract operation support functions, which may involve multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages client interface at senior levels of client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers and oversee successful completion of all assigned tasks on time and within budget. Supports quality improvement initiatives by documenting processes, analyzing trends and patterns in risk activity, recognizing lessons learned, and coordinating data collection and reporting efforts. May organize and delegate tasks to subordinates. May act as advisor to program team regarding projects, tasks, and operations. May ensure proper performance of tasks necessary to effectuate most efficient and effective execution of the contract. May be responsible for coordinating and monitoring subcontractor activities.

Levels 3 and above are required to hold and maintain a Project Management certificate.

Project Manager Function as workgroup leader for a project team or function as a technical specialist.

Support development of Project work plan and effort estimates for the solution to support overall Project work plan development. Provide financial input on department or project budgets, capital expenditures or other cost estimates as requested. Provide assistance and work direction to aid other team members in their development. Plan and coordinate complex implementation overseeing quality control of systems functional design and implementation, client operations design and implementation, and client training and conversion. Must hold a Project Management certification (i.e., Project Management Professional (PMP) certification or other equivalent/recognized Project Management certification).

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Quality Assurance Specialist

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in computer-based organization.

Develops and defines major and minor characteristics of quality, including quality metrics and scoring parameters, and determines requisite quality control resources. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assists in evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout development life cycle. Manages tests of software to ensure proper operation and freedom from defects. Prepares and presents technical and management presentations and briefings. May supervise QA engineers through planning and execution of procedures to ensure all information systems products and services meet organization standards and end-user requirements. May oversee Corrective Action Reporting Programs.

Research Scientist Demonstrates ability to analyze complex problems, research and synthesize data, and propose unique solutions or alternatives. Familiar with standards and measurements of performance. Extract data from various sources as required. Compiles, normalizes, and analyzes data to support specific project requirements. Acquires, processes, and refines data sets from various sources; utilizing computer programming where necessary.

Analyzes, evaluates, and assesses quantitative data (using statistical software, computer models, software languages, or mathematical models) to contribute to or develop software tools, analytic models, or reports. Provides interpretation of data in context of project requirement. Presents data and analysis in clear and concise manner. Prioritizes and plans research and other projects; establish project goals. With minimal supervision, provides accurate and timely data analysis in support of initiatives and priorities.

Determines and employs most appropriate research design for data collection and analysis. May present in meetings with customers and with senior management when necessary.

Senior Consultant Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry standards. Includes analysis of business and user requirements, documentation of requirements, and translation of requirements into formal system requirements specifications. Provides consultation on complex projects and is considered to be the top-level contributor / specialist in most phases of systems analysis. Considers the business implications of the application of technology to the current and future business environment. Develops and maintains capabilities for the enterprise that are in line with the strategic goals.

Senior Database Management Specialist

Oversee the efforts of less senior database staff and/or be responsible for the efforts of all staff assigned to database implementation and maintenance. Experience administering, testing, and implementing enterprise scale databases, applying knowledge of database management systems. Plan, coordinate, and implement security measures to safeguard databases. Maintain databases within an application area, working individually or coordinating database development as part of a team.

Senior Engineer Provides highly technical and specialized guidance, and solutions to, complex information systems challenges. Thorough understanding of technical systems architecture; able to "dive deep" to determine root cause of issues across technical domains. Participate in planning initiatives for system build, testing and configuration. Interact with designers to convey possible software interface. Ability to apply security principles and mechanisms to enterprise systems designs. Understands credentials, authentication and authorization principles and design alternatives. Knowledge and experience with NIST Risk Management Framework. Experience in the detailed plan, design, and execution of complex, cross-domain enterprise solutions

Senior Network Engineer

Provide technical expertise and direction for network design, implementation, and operations tasks. Applies expertise to support routed networks addressing schemes, design of network links for internal and external systems, build and configure network enclaves with IP routers, and segment network traffic. Makes recommendations for approval of major network updates and installations. Design and prepare technical reports and related network design documentation. Responsible for ensuring the quality and services delivered for a particular task.

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Senior Security Subject Matter Expert

Provides expertise for the Design, development, testing, documentation, of software products in accordance with specifications. Ability to perform the following: overall system design of a security COTS product, IT security system knowledge security standards expertise and general support for improving security posture of overall system; secure integration with other COTS and legacy products using programming and UI interfaces;

impact analysis on system components as well as deployment environment. Highly knowledgeable about the cybersecurity threat scape (and keeping up to date with the security industry).

Senior Software Engineer

Responsible for application design, coding, testing, debugging and documentation. Has knowledge of all phases of the SDLC process. Responsible for quality assurance review.

Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques, and Computer Aided Software Engineering (CASE) tools. Translates software requirements and design specifications to code and integrates and tests software components. Formulates and defines system project objectives through research and analysis.

Subject Matter Expert

Develops requirements from project's inception to conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/ electronic analysis; software; life-cycle management;

software development methodologies; modeling and simulation; disaster recovery; and requirements management.

Service Desk Works in Customer Care Center. Provides Tier-1 and Tier-2 technical support services to caller as appropriate to attempt to resolve customer technical support issues either over phone (by talking caller through troubleshooting steps or other processes to investigate and resolve), or through Remote Connect methods (remotely connecting and taking control of caller’s workstation to investigate and resolve). Escalates appropriately to Field Service Technicians or Third-Party Service Providers using defined service zone and technician coverage procedures. Logs all customer service requests using the Support Desk Service Management System, to create a complete record of all service requests, and tracks all actions taken through life-cycle of service request to final resolution. Will develop knowledge in ITIL processes and ITSM systems. Follows ITIL-based process and procedures and escalate for technical assistance. May validate and coordinate all scheduled maintenance. May manage property, assets, and updating inventory. May advise and make recommendations to management concerning infrastructure and related issues.

Software Developer Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, API, and JavaScript) for a component of system. Participates in development of software user manuals.

Software Systems Engineer

Designs and develops new software products or major enhancements to existing software Addresses problems of systems integration, compatibility, and multiple platforms.

Responsible for project completion. Performs feasibility analysis on potential future projects to management

System Administrator

Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system.

System Engineer Performs the planning, development and implementation of hardware, operating system, and application software products. Develops and writes technical specifications, and user guides. Provides technical leadership and direction on the implementation of complex enterprise systems and solutions. Serves as the technical expert to support business process improvement practices and methodologies, activity and data modeling, transaction flow analysis, internal control and risk analysis, and performance measurement techniques.

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Technical Writer Gathers, analyzes, translates, and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures use of proper technical terminology. Selects photographs, drawings, sketches, diagrams, and charts to illustrate material. Arranges for duplication, and distribution of material if needed. Assists in laying out material for publication. May lead and direct work of others. May manage multiple assignments simultaneously, while working independently and with other writers.

Technician Will monitor and respond to hardware and software problems using a variety of hardware and software testing tools and techniques. Install and configure application software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors, video cameras, and livescan devices). Provide software and system troubleshooting and support. Provide technical support. Maintain current knowledge of relevant technology as assigned. Provide outcomes to service desk.

Manage and track repairs of personally assigned spare parts pool. Read and understand schematic diagrams. Disassembly and reassembly of complex mechanical devices. All technicians shall hold a CompTIA A+ certification.

Test Engineer Performs formal system testing activities for particular project or subset of larger project.

Performs analysis of documented user requirements and directs or assists in design of test plans in support of user requirements for software or IT systems. May participate in all phases of risk management assessment and software/hardware development.

Responsible for ensuring that test design and documentation support all applicable clients, agency, or industry standards time lines and budgets. Responsible for ensuring that testing conclusions and recommendations are fully supported by test results, and project managers are fully informed of testing status and application deviations from documented user requirements.

Trainer Responsibilities will vary but may include any of the following or similar: conducts the research necessary to develop and revise training courses and prepares appropriate training catalogs; prepares instructor and student materials (course outline, background material, and training aids); trains personnel by conducting formal classroom courses, workshops, and seminars.

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INSTRUCTION FOR PLACING ORDERS FOR SERVICES BASED ON GSA SCHEDULE

HOURLY RATES

GSA provides a streamlined, efficient process for ordering the services you need. GSA has already determined that Idemia National Security Solutions LLC meets the technical requirements and that our prices offered are fair and reasonable. Agencies may use written orders; facsimile orders, credit card orders, blanket purchase agreement orders or individual purchase orders under this contract.

If it is determined that your agency needs an outside source to provide Idemia National Security Solutions LLC services, follow these simple steps:

Orders under the Micro-Purchase Threshold

• Select the contractor best suited for your needs and place the order.

Orders in-between the Micro-Purchase Threshold and the Simplified Acquisition Threshold

• Prepare a SOW or Performance Work Statement (PWS) in accordance with FAR 8.405-2(b).

• Prepare and send the RFQ (including SOW and evaluation criteria) to at least three GSA Schedule contractors.

• Evaluate, then make a "Best Value" determination.

Note: The ordering activity should request GSA Schedule contractors to submit firm-fixed prices to perform the services identified in the SOW.

Orders over the Simplified Acquisition Threshold

• Prepare the RFQ (including the SOW and evaluation criteria) and post on eBuy to afford all Schedule contractors the opportunity to respond, or provide the RFQ to as many Schedule contractors as practicable, consistent with market research, to reasonably ensure that quotes are received from at least three contractors.

• Seek price reductions.

• Evaluate all responses and place the order, or establish the BPA with the GSA Schedule contractor that represents the best value (refer to FAR 8.405-2(d)).

Note: The ordering activity should request GSA Schedule contractors to submit firm-fixed prices to perform the services identified in the SOW.

Developing a Statement of Work (SOW)

In the SOW, include the following information:

• Work to be performed,

• Location of work,

• Period of performance;

• Deliverable schedule, and

• Special standards and any special requirements, where applicable.

Preparing a Request for Quote (RFQ)

• Include the SOW and evaluation criteria;

• Request fixed price, ceiling price, or, if not possible, labor hour or time and materials order;

• If preferred, request a performance plan from contractors and information on past experience; and include information on the basis for selection.

• May be posted on GSA’s electronic RFQ system, e- Buy

For more information related to ordering services, go to http://www.gsa.gov/schedules-ordering and see guidelines in the Multiple Award Schedule (MAS) Desk Reference Guide http://www.gsa.gov/schedules-ordering

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BEST VALUE

BLANKET PURCHASE AGREEMENT

FEDERAL SUPPLY SCHEDULE

Ordering activities may establish BPAs under any schedule contract to fill repetitive needs for supplies or services. BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPAs and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). In determining how many BPAs to establish, consider:

• The scope and complexity of the…