MAS - Continuant Inc. - GS35F552AA

Page 1 of10

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, up-to- date pricing, and the option to create an electronic delivery order are available through GSA Advantage. The

INTERNET address for GSA Advantage is: GSAAdvantage.gov.

SIN 811212 – Maintenance of Equipment, Repair Services and/or Repair/Spare Parts Maintenance, Repair Service, and Repair Parts/Spare Parts for Government-Owned General Purpose Commercial Information Technology Equipment, Radio/Telephone Equipment

Special Item No. 811212 Equipment Maintenance

Contract Number: GS-35F-552AA

Contract Period: Sept. 13, 2023 to Sept. 11, 2028

Contractor’s name, address, and phone number (include toll-free WATS number and FAX number, if applicable)

Continuant, Inc.

5050 20th St. E.

Fife, WA 98424

(800) 652-9920 Fax: (800) 652-9960

Contractor’s internet address/web site where schedule information can be found (as applicable): www.continuant.com

Contract administration source (if different from preceding entry). Samuel Mosier – samuelm@continuant.com (800) 652-9920 ext. 2332

Business Size: Large Business http://www.continuant.com/ mailto:samuelm@continuant.com

Page 2 of10

CUSTOMER INFORMATION: The following information should be placed under this heading in consecutively numbered paragraphs in the sequence set forth below. If this information is placed in another part of the Federal Supply Schedule Price List, a table of contents must be shown on the cover page that refers to the exact location of the information.

1a. Table of awarded special item number(s) with appropriate cross- reference to item descriptions and awarded price(s).

CONTINUANT MAINTENANCE GSA PRICING GS-35F-552AA

PRODUCT GSA PRICE

PER PORT/USER

MAINT-AVAYA $ 1.49

MAINT-PBX $ 1.27

MAINT-PBX-AVAYA $ 1.49

MAINT-PBX-NORTEL $ 0.98

MAINT-SIEMENS $ 1.27

MAINT-NORTEL $ 0.98

MAINT-SMALL-SYSTEM * $ 28.26

MAINT-KEY $ 1.26

MAINT-KEY-VM $ 5.19

MAINT-MAP-ESS-PBX $ 0.70

MAINT-MAP-ESS-PBX-AVAYA $ 0.82

MAI NT-MAP-ESS-PBX-NORTEL $ 0.59

MAI NT-MAP-ESS-PBX-VM $ 3.75

MAI NT-MAP-ESS-PBX-VM-AVAYA $ 5.19

MAINT-MAP-ESS-PBX-VM-NORTEL $ 0.23

MAI NT-MOD-MSG $ 0.41

MAINT-MOD-MSG-E $ 0.25

MAI NT-PAGING $ 0.55

INTENTIONALLY VACANT

MAINT-AVAYA-VM $ 8.65

MAINT-NORTEL-VM $ 6.26

MAINT-PBX-VM $ 8.65

MAINT-SIEMENS-VM $ 6.26

MAINT-VM $ 6.26

Page 3 of10

MAINT-VMSYS ** $ 0.41

MAINT-ADJUNCT-NORTELSYM * $ 72.10

MAINT-ADJUNCT-NORTELSYMEX * $ 25.96

MAINT-ADJUNCT-SIEMENS * $ 72.10

MAINT-CMS-LARGE * $ 533.53

MAINT-CMS-SMALL * $ 237.64

MAINT-SPECTRALINK * $ 7.77

MAINT-TRANSTALK * $ 9.83

MAINT-24/7 COVERAGE $ 0.06

MAI NT-CRITICALSPARES $ 0.12

Prices are billed p/port, p/month. * Prices are billed p/unit, p/month. ** Prices are billed p/user, p/month.

LABOR CATEGORY DESCRIPTIONS

CONTINUANT LABOR GSA

PRICING

GS-35F-552AA

Labor Category LIST PRICE GSA PRICE - HOURLY

Consultant $ 202.00 $ 127.50 Service Delivery Manager $ 305.00 $ 85.00 Developer $ 272.00 $ 104.00 Project Manager $ 202.00 $ 102.00 Program Manager $ 305.00 $ 142.00 Tier 1 Technician $ 136.00 $ 62.00 Tier 2 Technician $ 202.00 $ 105.00 Tier 3 Technician $ 272.00 $ 137.00 Design Engineer-UC $ 327.00 $ 112.00 Solution Architect $ 354.00 $ 139.00 Senior Principal Engineer $ 653.00 $ 150.00

Labor Category Descriptions

CONSULTANT: Consultant serves as the customer's main point of contact during the

Page 4 of10 pre- sales and design phases of the project. Consultant will coordinate with Design Engineer and Solutions Architect to have the solution designed so that pricing and solution strategy may be presented to the customer.

Minimum Education: Bachelors

SERVICE DELIVERY MANAGER: Service Delivery Manager is responsible for delivering and reporting on SLA's and KPl's specific to customer requirements. Deliver quarterly business reviews, identify key trends, and apply process improvement as required. Manages team performance, drives results, and protects company revenue as well as customer retention.

Minimum Education: ITIL v4

DEVELOPER: Developers work in systems software or applications development.

The Developer routinely develops and test software to meet clients' needs.

Developers also develop upgrades for existing applications and monitor the quality and performance of applications through testing and maintenance. Additional duties include documentation of all work for future reference.

Minimum Education: Bachelors

PROJECT MANAGER : Project Manager is accountable for planning, procurement and execution of a project, in any undertaking that has a defined scope, defined start and a defined finish. Project managers are first point of contact for any issues or discrepancies arising from within the heads of various departments in an organization before the problem escalates to higher authorities, as project representative.

Minimum Education: ITIL v4

PROGRAM MANAGER: Program Manager is accountable for daily operations for delivery of services throughout the life cycle of the program, which will include multiple projects. Program Managers will define controls, that is the processes, procedures, reporting and training to manage the program. Program Managers plan the overall program and monitor progress to make sure that milestones are being met across the various projects and programs. They also manage program budgets, create and take corrective actions from the risks and issues register, they coordinate the project interdependencies between the various projects and programs. They manage all resources within the program to cover all projects, they manage all stakeholders within the program and ensure successful deliverables are aligned across the projects for a

Page 5 of10 successful program.

Minimum Education: Bachelors

TIER I TECHNICIAN Tier 1 Technician/Engineer serves as a technology generalist supporting deployment and service desk activities throughout project lifecycles. Tier 1 Technician/Engineer will assist in a variety of site and systems readiness efforts;

including setups, configurations, installations, and tests of supported technologies and services. Tier 1 Technician/Engineer also acts as the Level 1 technical resource responsible for systems monitoring and incident management.

Minimum Education: Associates

TIER II ENGINEER Tier II Engineer serves as a professional-level technical resource supporting planning, deployment and remote service desk activities throughout project lifecycles. Tier II Engineer will assist in developing, reviewing, and executing implementation plans for supported technologies and services. Tier II Engineer acts as the Level 2 resource responsible for systems support, problem resolution, service requests, and escalations from Level 1 incident management team.

Minimum Education: Associates

TIER Ill ENGINEER Tier Ill Engineer serves as an expert- level technical resource supporting sales, design, deployment, maintenance, analysis, and managed service activities throughout project lifecycles. Tier Ill Engineer will ensure the development of sound designs, draft and orchestrate deployment plans, and validate that best-practices are applied to any and all implementation efforts. Tier Ill Engineer will oversee all technical aspects of projects and provide leadership, training and guidance to participating staff and client resources.

Minimum Education: Associates

DESIGN ENGINEER- UC Design Engineer - UC have excellent communication skills and are responsible for designing fully functional unified communication systems that meet customer technical requirements. They accomplish this by performing technical discovery with customer stakeholders and delivering documentation that supports the new solution. All UC Design Engineers are fluent with how complex solutions utilize telephony and IT industry standards while maintaining leading knowledge of Microsoft, Cisco, Poly, UCaaS and CCaaS technologies.

Page 6 of10

Minimum Education: Associates

SOLUTION ARCHITECT: Solution Architects bring together the vision and business requirements of the client and ensure the technology design supports the overall vision. The architect will translate the customers business requirements into technology requirements and ensure they meet stated objectives and success criteria.

Minimum Education: Associates

SENIOR PRINCIPAL ENGINEER: Senior Principal Engineer is an expert- level technical resource supporting sales, design, deployment, maintenance, analysis, and managed service activities throughout project lifecycles. Senior Principal Engineer will ensure the development of sound designs, draft and orchestrate deployment plans, and validate that best-practices are applied to any and all implementation efforts. Senior Principal Engineer is responsible for providing guidance and oversight to multiple teams working on numerous products or developing various forms of technologies.

They are leaders who think strategically and have a long- range goal in mind.

Minimum Education: Bachelors

Note: For all positions minimum Education criteria can be adjusted in lieu of documented equivalent professional experience as acceptable for the customers.

1b. Identification of the lowest priced model number: N/A

1c. Contractor hourly rates: Hourly rates and descriptions are included above.

2. Maximum order. $2,000,000

3. Minimum order. $500.00

4. Geographic coverage (delivery area). 50 United States and US Territories.

5. Point(s) of production (city, county, and State or foreign country). Fife, Washington

6. Discount from list, prices or statement of net price. 42.5%

7. Quantity discounts. None

Page 7 of10

8. Prompt payment terms: None

9. Foreign items (list items by country of origin) Not Applicable.

10a. Time of delivery. 30-days ARO or as scheduled.

10b. Expedited Delivery. Subject to availability.

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery.

Services will be delivered according to the schedule agreed upon between Continuant, Inc. and the Customer.

10d. Urgent Requirements. The Contractor will note in its price list the Urgent.

Requirements” clause of its contract and advice agencies that they can also contact the Contractor’s representative to affect a faster delivery. Services will be delivered according to the schedule agreed upon between Continuant, Inc. and the Customer.

11. F.O.B. point(s). Fife, Washington

12a. Ordering address(es).

Continuant, Inc.

5050 20th St. E.

Fife, WA

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), and a sample EPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules). Contactor is to simply include this statement as item 13b.

13. Payment address(es) ACH information provided as needed:

Continuant, Inc.

5050 20th St. E.

Fife, WA 98424

14. Warranty provision. Warranty will be provided according to the terms of agreement between Continuant, Inc. and the Customer.

Page 8 of10

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable):

Coverage Service Exclusions. Coverage service does not include repair for damages, malfunctions, or performance characteristics caused by: (1) non-Continuant or Original Equipment Manufacturer (“OEM”) software or facilities; use of non-Continuant or OEM furnished equipment, software, or facilities with the covered equipment; (3) use of equipment, software, or facilities not covered by Continuant’s Coverage; (4) Customer failure to follow Continuant’s installation, operation or maintenance instructions, including Customer’s failure to permit Continuant timely remote access to covered equipment; (5) failure or malfunction of equipment, software, or facilities not under Continuant’s Coverage; (6) actions of non-Continuant personnel; (7) power surge, outage, and/or electrical storm; (8) equipment misuse, abuse or mishandling; (9) force Majeure conditions as stated in the Agreement. Unless otherwise specified, Coverage does not include batteries, tapes, and/or other consumables.

Service Levels as defined in this SOW do not apply until system set-up, including remote access, has been completed by Continuant. Any delay by the Customer that prevents Continuant’s ability to set up and establish access to Customer’s system remotely may result in time and material charges for all Incident Management Services.

Continuant does not warrant uninterrupted or error-free operation of the covered equipment. In addition, Continuant is not obligated to provide Coverage if Customer modifies or uses the covered equipment outside of manufacturer’s specifications or for any equipment with a pre-existing condition. Any maintenance issues discovered by Continuant or brought to Continuant’s attention by Customer will be considered pre-existing until the Coverage setup process is completed by Continuant. Customer-initiated system additions, product moves, or system programming changes or additions are not included under Coverage. Continuant will perform repair or other services not under Coverage at Continuant’s standard rates for such service.

Customer shall notify Continuant prior to relocating covered equipment to a different physical address. Additional charges will apply if Continuant incurs costs as a result of relocation of covered equipment.

Customer Responsibilities. Customer agrees to: (1) provide the proper environment, electrical and network connections; (2) provide remote access to the equipment under Coverage, and/or a work space for covered equipment; (3) maintain a procedure external to the software program(s) and host equipment for reconstruction of lost or altered files, data, and programs; (4) provide Continuant a list of any covered equipment with pre-existing conditions, that is, equipment suspected or known to have problems or issues in the past; (5) provide passwords necessary to access Customer’s equipment under Coverage; and (6) authorize Continuant, its employees, and affiliates to act on

Page 9 of10

Customer’s behalf regarding non-financial or contractually obligating matters with related 3rd party providers and vendors as necessary to provide the Coverage.

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable) Not Applicable

19. List of service and distribution points (if applicable).

Continuant, Inc.

5050 20th St. E.

Fife, WA 98424

20. List of participating dealers (if applicab1e). None

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants) Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location). The EIT standards can he found at www.Section5O8.gov/. Yes

23. Unique Entity Identifier (UEI): HAGLFKLQEAK2

24. Notification regarding registration in the System for Award Management (SAM) database. Continuant, Inc. ( Cage Code: 42CV1) is registered in the sam.gov database. We will keep our registration current as per the contract requirements.

Page 10 of10

COMMITMENT

To actively seek and partner with small businesses.

To identify, qualify, mentor and develop small, small disadvantaged and women-owned small businesses by purchasing from these businesses whenever practical.

To develop and promote company policy initiatives that demonstrate our support for awarding contracts and subcontracts to small business concerns.

To undertake significant efforts to determine the potential of small, small disadvantaged and women-owned small business to supply products and services to our company.

To insure procurement opportunities are designed to permit the maximum possible participation of small, small disadvantaged, and women-owned small businesses.

To attend business opportunity workshops, minority business enterprise seminars, trade fairs, procurement conferences, etc., to identify and increase small businesses with whom to partner.

To publicize in our marketing publications our interest in meeting small businesses that may be interested in subcontracting opportunities.

We signify our commitment to work in partnership with small, small disadvantaged and women-owned small businesses to promote and increase their participation in ordering activity contracts. To accelerate potential opportunities please contact Jon Shelby, 1-800-652-9920, jons@continuant.com, 1-800-652-9960

USA COMMITMENT TO PROMOTE

SMALL BUSINESS PARTICIPATION

PROCUREMENT PROGRAMS

mailto:jons@continuant.com