MAS - Vaske Computer, Inc. - GS35F535BA

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Attached to: Federal Supply Schedule GS35F535BA Federal contract IDV
Contract number: GS35F535BA
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Dec 21, 2023

This federal supply schedule outlines information technology products and services available from Vaske Computer, Inc. under contract GS35F535BA awarded on September 26, 2014. The contractor offers hardware and software maintenance, cloud computing infrastructure and platforms, training courses, and professional IT services. Labor categories include hardware engineers, administrators, and technical support personnel. Products and services are available to federal agencies for order through September 25, 2024. Standard terms and conditions apply to maintenance, software licenses, and cloud deployment models.

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Vaske Computer Inc. (DBA Collier It) Pricelist and/or Vendor Terms and Conditions for GS35F535BA, a Federal Supply Schedule awarded to Vaske Computer Inc. (DBA Collier It), under Information Technology Schedule 70 (IT-70)

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General Services Administration-Federal Supply Service Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The internet address for GSA Advantage!® is: GSAAdvantage.gov.

GSA MAS - Category Code: F

Information Technology

Contract # GS-35F-535BA For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period: September 26, 2014 – September 25, 2029 (Contract current through FCP Conversion, Modification PO-0046, effective 7/2/25)

Vaske Computer, Inc. (dba Collier IT) 2310 West County Road D, Suite 100, St. Paul, MN 55112

Telephone: 651-366-6446 Fax: 651-366-6447 Website: www.collier-it.com

E-mail: lschlaeger@collier-it.com Contract Administration POC: Letonya Schlaeger

Business Size: Service Disabled Veteran-Owned Small Business (SDVOSB)

FSS Price List

Table of Contents

Customer Information…………………………………………………................. Page 3

Terms and Conditions applicable:

Purchase of Equipment Maintenance (Special Item Number 811212)……. Page 9

Maintenance of Software as a Service (Special Item Number 54151) .….… Page 17

Cloud Computing Services (Special Item Number 518210C) .………………. Page 21

Training Courses (Special Item, Number 611420) ……………………………. Page 43

IT Professional Services (Special Item Number 54151S) .……………………. Page 45

Professional Services Labor Descriptions…………………………………….... Page 48

GSA Price List………………………………………………………………………... Page 51

CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Numbers (SIN):

SIN 811212 Equipment Maintenance SIN 54151 Maintenance of Software as a Service SIN 518210C Cloud Computing Services SIN 611420 Training Courses SIN 54151S Information Technology Professional Services SIN OLM Order-Level Materials (OLM's)

1b. Lowest Price Item and Model: Not Applicable

1c. Hourly Rates: See Labor Descriptions and Service Rates below.

2. Maximum Order:

SIN 811212; 54151; 518210C; 54151S: $500,000.00

SIN 611420: $250,000.00

3. Minimum Order: $100.00 or 1 CCU

4. Geographic Coverage (delivery area):

SIN 811212: CONUS, 48 states including Washington D.C.

SIN 54151, 518210C, 611420, 54151S: CONUS, 48 states including Washington D.C., Alaska, Hawaii, Puerto Rico.

5. Point(s) of Production (city, county, state): Not Applicable.

6. Discount From List Price or Statement of Net Price:

Prices shown herein are NET Prices; Basic Discounts have been deducted.

7. Quantity/Volume Discount: Volume discount for 20+ servers at the same physical location = Additional

5% discount. (Applies to SIN’s 811212 and 54151 only.)

8. Prompt Payment Terms: Net 30 days

9. Foreign Items (list by country of origin): None

10a. Time of Delivery: 811212, 54151, 611420 and 54151S = 30 days ARO, or, as specified in the Task Order 10b. Expedited Delivery: 811212, 54151, 611420 and 54151S = Agreed–to by the Contractor/Ordering Activity.

10c. Overnight and 2-day Delivery: 811212, 54151, 611420 and 54151S = Agreed–to by the

Contractor/Ordering Activity.

10d. Urgent Requirements: 811212, 54151, 611420 and 54151S = Agreed–to by the Contractor/Ordering

Activity.

11. F.O.B. points(s): Destination

12a. Ordering Address(es): Vaske Computer, Inc., dba Collier IT

2310 West County Road D, Suite 100 St. Paul, MN 55112

12b. Ordering Procedures: For supplies and services, the ordering procedures, information on Blanket Purchase

Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address(es): Vaske Computer, Inc., dba Collier IT

St. Paul, MN 55112

14. Warranty Provision:

Vaske Computer Inc.

Maintenance Agreement and Warranties

HARDWARE SERVICES

1. Standard On-Site Maintenance Services:

a. General: VASKE shall provide labor and parts (except supplies and expendable items, including but not limited to: print heads for dot matrix printers, toner cartridges, fuser assemblies, memory, font cartridges, paper tray and any other optional accessories for laser printers, RAID controller and system clock batteries ) and will perform Services so as to maintain Client’s Equipment (See attached Exhibit __) in good working order at the location(s) specified in this Agreement or as otherwise indicated in Exhibit __. This contract shall be in full force and effect upon inspection and acceptance, by a VASKE Hardware Engineer (CE) of the equipment per Exhibit __. This inspection must take place within 10 business days of contract execution. Any break fix repairs occurring in the time between the contract execution and the completed site inspection will be responded to in a best effort manner and billed in accordance with the VASKE Service Rates per Exhibit __. VASKE requires 30 days to evaluate current parts inventories and procure parts that may be required for any new or renewed contract. During this 30 day period it is possible that the time to repair could be extended due to parts procurement. This contract is not intended to provide coverage for complete system replacement in the event of total equipment failure, i.e.

flood, power surge, lightning, accident, fire or any other destruction or damage outside of normal use and wear. Client understands and accepts that in the course of resolving a client repair ticket, a system replacement may be necessary and that the replacement, whether permanent or temporary, shall be capable of operating to the Client’s minimal operational specifications and shall be at least comparable to the system replaced.

b. Peripherals: VASKE will provide labor and parts and will perform Services so as to maintain Client’s Equipment for the

Peripherals that are listed in Exhibit __ as assigned to each individual system/server. Peripherals include but are not limited to: Network Interface Cards, Host Bus Adapters, Infiniband Adapters, Video Graphic/Frame Buffer Cards, and System/Network Cabling. For equipment not listed in Exhibit __, on-call service performed at Client’s request shall be made on a time, materials, and transportation bases at VASKE prices in effect at the time such services are performed.

c. Initial Response: After Client places a request for Services, a VASKE CE will contact the Client by e-mail or telephone within the pre-determined response time per Exhibit __ and, if necessary, arrange for a mutually satisfactory arrival time based upon the nature of the problem.

d. Coverage: VASKE has standard office hours of 8:00 AM to 5:00 PM central time Monday through Friday and shall respond to request for Services to Equipment in a prompt and commercially reasonable manner. Initial response time from a CE as indicated per Exhibit __ is dependent upon the Principle Period of Maintenance (PPM). PPM shall be as indicated as follows (please initial for coverage selected):

___ Next Day VASKE shall be available between the hours of 8:00 AM and 5:00 PM in the time zone where the covered equipment exists, Monday through Friday, and will take action to resolve client issues within one business day of request for Services as mutually agreed by Client and VASKE, exclusive of VASKE holidays.

___ 5x9 VASKE shall be available between the hours of 8:00 AM and 5:00 PM in the time zone where the covered equipment exists, Monday through Friday, and will take action to resolve client issues, on the same business day as request for Services, at a time mutually agreed by Client and VASKE, exclusive of VASKE Holidays.

___ 5x11 VASKE shall be available between the hours of 8:00 AM and 7:00 PM in the time zone where the covered equipment exists, Monday through Friday, on the same business day as request for Services, at a time mutually agreed by Client and VASKE, exclusive of VASKE holidays.

__ 7x24 VASKE shall be available between the hours of 8:00 AM to 8:00 AM (24 hour coverage), Monday through Monday, on the same day as request for Services, at a time mutually agreed by Client and VASKE, including VASKE holidays.

Extended service hours and priority response coverage, are available and may be subject to additional cost for services performed outside of the selected PPM. Rates for service provided outside of PPM are available to Client upon request.

d. Preventative Maintenance: Preventative maintenance may be performed at no additional charge to Client if made during PPM for Equipment and as specified according to manufacturer service recommendations.

e. Crash Dump Analysis (CDA): When an abnormal event occurs during system operation, many systems will perform a crash dump. Access to these dump files may be required to complete troubleshooting and determine repair procedures. Such data is to be made available to VASKE. A CDA can result in a recommendation for a hardware repair or replacement or can result in a recommendation for a non break-fix solution.

___ If indicated on Exhibit __ and accepted with a corresponding check mark here, this Agreement includes a provision for consultation services to provide quick response CDA on the SOLARIS operating environment. This analysis will be performed and relayed to the client within a 72 hour period. This 72 hour period commences upon the successful receipt of the crash dump files and if applicable, additional diagnostic tool data such as the “sun explorer”.

In the event that a CDA reveals a repair recommendation that is out of the scope of services provided for in Exhibit __, the client affirms that regardless of the designation for expedited service, a diagnosis may result in a billable event.

2. Time and Materials Services:

a. On-call service performed at Client’s request, which is outside of designated PPM shall be on a time and transportation basis at VASKE prices in effect at the time such Services are performed. For equipment listed in Exhibit __, there is no applicable charge made for parts.

b. For equipment not listed in Exhibit __, on-call service performed at Client’s request shall be made on a time, materials, and transportation bases at VASKE prices in effect at the time such services are performed.

c. For equipment not listed in Exhibit __, CDA services are also available to the Client on a Time and Materials basis, offered at the rates as periodically published by VASKE on their Service Rates Schedule.

d. VASKE shall be allowed to invoice Client for any on-site or after hour service call, at VASKE prices in effect at the time such Services are requested, if the CE demonstrates that the cause for request of Service is not related to any covered Equipment failure.

3. Maintenance Software and Hardware Documentation

Client agrees to maintain at the Equipment site where Services are to be performed and make available to VASKE CE’s all maintenance documentation and diagnostic materials, related CD’s, and other materials which are provided by the Original Equipment Manufacturer (“OEM”) for the Equipment and which are normally made available for use by service personnel. Upon completion of our efforts, if the Equipment failure is determined to be originated in software or firmware, Client agrees that those services are provided outside of the scope of this Agreement. Further, Client authorizes VASKE to invoice Client, at VASKE published rates, for the efforts to research and discover the cause for failure. In addition, VASKE may bill for any specifically pre-approved efforts to rectify the failure, once discovered. Client assumes all responsibility for any required re-licensing or re-registration of software or hardware in conjunction with hardware servicing.

4. Authorization Client hereby warrants that Client is authorized to enter into this Agreement by owner, or lessee or end-user of the Equipment specified in this Agreement. Client agrees to indemnify and hold VASKE harmless for any and all claims arising out of Client ’s misrepresentation of any acts of errors or omissions which relate to VASKE’s performance of Services under this Agreement.

5. Parts and Systems

All system components that are replaced from VASKE inventory shall be on an exchange basis and such exchanged components become the property of VASKE. Parts provided by VASKE in performance of services may be new, used, or refurbished parts which are functionally equivalent, or better than the replaced parts. Parts may or may not be sourced from the Original Equipment Manufacturer (OEM) of the base component or system that is being repaired. VASKE may, from time to time, replace a client part with a VASKE part for expeditiousness with full intent to repair the client part and return/replace it at a later date. Therefore:

All full system swap performed by VASKE shall be on a temporary basis until such time that VASKE has either completed repairs on the original system or provides a permanent replacement thereof. If the Client wishes to retain the replacement system, rather than wait for repair of their original system, Client agrees that VASKE shall be allowed to invoice Client for a reasonable replacement cost of that system.

6. Environment Client or Client’s end user shall, at no cost to VASKE, prepare and maintain the Equipment site in accordance with the operat ing environment specifications as established by the OEM of the Equipment. Client assumes full responsibility to back-up and/or otherwise protect their data against loss, damage or destruction before Services are performed. Client also agrees to permit prompt access to Equipment and/or software consistent with Client’s standard security protocol and to provide reasonable assistance and facilities so as to expedite the performance of services.

7. Additional Charges Services performed as a result of any of the following conditions shall be subject to additional charges for labor, transportation, materials and parts: alterations to Equipment outside of OEM specifications or not authorized by VASKE in writing; expendable supply items; damage resulting from improper use; in-transit damage; accident; neglect; power surges or power failure, electrical storms, power outages or fluctuations of any kind; improper operating environment or use of supplies or accessories which are not in conformance with OEM published specifications; site surveys; no-trouble found service calls, maintainability inspections; faulty cable or peripherals; any other events other than normal wear.

8. Exclusive Warranty and Remedy VASKE’s exclusive and sole warranty is that Services will be performed in a workmanlike fashion and all parts provided by VASKE shall be free of defects. If VASKE breaches this warranty, VASKE’s sole obligation and Client’s exclusive remedy shall be to have VASKE make all necessary adjustments to, repairs of, or replacement of parts which are defective at the time of installation.

There are no other express or implied warranties concerning any service parts, supplies or expendable items provided hereunder.

VASKE does not guarantee that the operation of the Equipment will be uninterrupted or error free. VASKE DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE FOREGOING SHALL

BE THE SOLE REMEDY OF CLIENT FOR BREACH OF WARRANTY.

9. Limitation of Warranty IN NO EVENT SHALL VASKE BE LIABLE IN CONTRACT, TORT OR OTHERWISE FOR ALL INCIDENTAL, CONSEQUENTIAL.

SPECIAL OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS PROFITS, DAMAGE OR DESTRUCTION OF DATA EVEN IF VASKE HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME.

10. Initial Term This Agreement is effective on the first date originally specified and shall be effective through the originally specified expiration date. Upon expiration of the initial term, this Agreement shall be automatically renewed and extended for a like term, but in no event shall the automatically renewed and extended term exceed one year. The Client or VASKE may cancel this Agreement prior to any automatic renewal and extension provided that they have given a thirty (30) day written notice to terminate.

___ Government or Public-Sector clients where laws and procedures prevent authorization of automatic renewals, check here for VASKE acceptance and understanding of this limitation.

11. Response VASKE shall have a CE arrive on-site during PPM hours within the limits specified on Exhibit __, or as otherwise scheduled by the Client. Client understands that due to the unpredictable nature of repair events, a repair may require multiple CE visits.

12. Payment of Maintenance Services Unless otherwise designated, Client’s payment for Services is due and payable on or before the first day of the month for which Service is to be provided. Invoices not paid within ten (10) days of due date are subject to a finance charge equal to the greater of 1.50% per month or $50.00, but in no event to exceed an amount as may be allowed by law. VASKE reserves the right to suspend Service for any Client which has any balance owed to VASKE aged thirty (30) days of more.

13. Exhibit Modification Unless otherwise agreed in writing by VASKE and the Client, the Client may not remove any equipment for the purpose of invoice modification during the first 12 months of this Agreement. After the first 12 months, equipment removal is authorized by the Client with a prior 30 day written notice. Addition of any equipment is effective upon inspection and acceptance of a VASKE CE and with the Client providing VASKE with a Purchase Order or other authorization for such modification.

14. Entire Agreement This Agreement shall be construed in accordance with the laws of the State of Minnesota. This Agreement constitutes the entire agreement between VASKE and Client and may only be modified in writing by VASKE and Client and is effective upon acknowledgement by VASKE and Client.

If any part of this Agreement is found to be or declared to be unenforceable, that portion of the Agreement shall be removed and all other terms and conditions shall remain in full force and effect.

SOFTWARE SERVICES

1. Intent of Services Vaske will provide software support services disclosed herein as may be ordered by the Client. Software Services shall commence on the first date originally specified in the Statement of Work (SOW) and shall be effective through the originally specified expiration date as stated in the SOW.

2. Content of Services Account Management Support (“AMS”) service is subject to the following terms and conditions:

a. Telephone and On-Site Assistance: Client may request assistance with software problem(s) through telephone or pager.

Response in available on a 7x24 basis.

b. Remote Dial-in Support: With Client authorization and assistance, remote diagnostic procedures may be implemented by

Beechglen, all done in a timely fashion.

c. Software Update Installation Assistance: Beechglen will assist with performing software update installation and will be performed at the Client’s convenience on a 7x24 basis, provided that the Client has received the update media directly from Hewlett-Packard under a current or past Software Materials Subscription Agreement.

d. Monthly Capacity Management Reports: On a monthly basis, with date to be fixed based upon mutual consent of the Client and Beechglen, the Equipment will be accessed via modem to retrieve capacity, reliability and security data that is collected on an ongoing basis.

e. Quarterly Reviews: Every three months, if requested, a review of problem solving and other support activities will be scheduled to review Equipment support and plan for any future strategies.

3. Excluded Services Any services not specifically included in this Agreement are excluded. Excluded services include, but are not limited to: tactical planning, design, programming and implementation.

4. Miscellaneous

a. Neither Client nor PSM may assign the rights, duties or obligations herein without the prior written consent of the other party.

Assignment is subject to FAR 52.232-23 “Assignment of Claims” (May. 2014) and FAR subpart 42.12 “Novation and Change-of-Name Agreements” (Sept. 2013).

b. United States Federal Law shall govern the Software Support potion of this Agreement.

c. Written notices required herein shall be sent to the designated Client representative.

5. Severability Waiver

If any term or provision of this Agreement shall be found by a court of competent jurisdiction to be illegal or otherwise unenforceable, the same shall not invalidate the remainder of the Agreement, but such term or provision shall be deemed to be modified to the extent necessary in the court’s opinion to render such term or provision as enforceable, and the rights and obligations of the parties shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreement of the parties herein set forth. The waiver of any right or election remedy in one instance shall not affect any rights or remedies in any other instance. A wavier shall be effective only if made in writing and signed by an authorized representative of both parties.

6. Entire Agreement This Agreement represents the entire agreement between the parties hereto with respect to the matters covered herein. No variations, modifications or changes herein or hereof shall be binding upon either party hereto unless set forth in writing and signed by an authorized representative of both parties.

IN WITNESS WHEREOF, the parties have executed this Agreement on the ____________ day of _______________, 20___.

CLIENT

By: __________________________________ Its: __________________________________

Vaske Computer Inc By: __________________________________ Its: __________________________________

15. Export Packaging Charges (if applicable): Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable):

Not Applicable

17. Terms and conditions of installation, (if applicable): Not Applicable.

18a. Terms and conditions of repair parts (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special Environmental Attributes: None 22.b Section 508 Compliance: www.collier-it.com

23. UEI Number: KH4UDJMVCD75

24. System for Award Management (SAM) Completed: Yes

TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE, REPAIR

SERVICE AND REPAIR PARTS/SPARE PARTS FOR GOVERNMENT-OWNED

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIP, (AFTER EXPIRATION OF GUARANTEE/WARRANTY PROVISIONS AND/OR WHEN REQUIRED

SERVICE IS NOT COVERED BY GUARANTEE/WARRANTY PROVISIONS) (Special Item Number 811212)

1. SERVICE AREAS

a. The maintenance and repair service rates listed herein are applicable to any ordering activity location within CONUS, 48 states including Washington D.C., (Does NOT include coverage to Alaska, Hawaii, Puerto Rico and US Territories.). If any additional charge is to apply because of the greater distance from the Contractor’s service locations, the mileage rate or other distance factor shall be negotiated at the Task Order level. If the service is outside the Contractor’s service locations, it will be considered outside the scope of the contract.

b. When repair services cannot be performed at the ordering activity installation site, terms would be negotiated at the Task Order level and generally the repair services will be performed at the Contractor's plant(s) listed below:

Vaske Computer, Inc.

St. Paul, MN 55113

2. MAINTENANCE ORDER

a. Agencies may use written orders, EDI orders, credit card orders, or BPAs, for ordering maintenance under this contract. The Contractor shall confirm orders within fifteen (15) calendar days from the date of receipt, except that confirmation of orders shall be considered automatic for renewals for maintenance (Special Item Number 132-12).

Automatic acceptance of order renewals for maintenance service shall apply for machines which may have been discontinued from use for temporary periods of time not longer than 120 calendar days. If the order is not confirmed by the Contractor as prescribed by this paragraph, the order shall be considered to be confirmed by the Contractor.

b. The Contractor shall honor orders for maintenance for the duration of the contract period or a lessor period of time, for the equipment shown in the pricelist. Maintenance service shall commence on a mutually agreed upon date, which will be written into the maintenance order. Maintenance orders shall not be made effective before the expiration of any applicable maintenance and parts guarantee/warranty period associated with the purchase of equipment.

Orders for maintenance service shall not extend beyond the end of the contract period.

c. Maintenance may be discontinued by the ordering activity on thirty (30) calendar days written notice, or shorter notice when agreed to by the Contractor; such notice to become effective thirty (30) calendar days from the date on the notification. However, the ordering activity may extend the original discontinuance date upon written notice to the Contractor, provided that such notice is furnished at least ten (10) calendar days prior to the original discontinuance date.

d. Annual Funding. When annually appropriated funds are cited on a maintenance order, the period of maintenance shall automatically expire on September 30th of the contract period, or at the end of the contract period, whichever occurs first. Renewal of a maintenance order citing the new appropriation shall be required, if maintenance is to continue during any remainder of the contract period.

e. Cross-year Funding Within Contract Period. Where an ordering activity's specific appropriation authority provides for funds in excess of a 12 month, fiscal year period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

f. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of maintenance service, if maintenance is to be terminated at that time. Orders for continued maintenance will be required if maintenance is to be continued during the subsequent period.

3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS

a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of the contract period.

b. When repair service is ordered, only one chargeable repairman shall be dispatched to perform repair service, unless the ordering activity agrees, in advance, that additional repair personnel are required to effect repairs.

4. LOSS OR DAMAGE

When the Contractor removes equipment to his establishment for repairs, the Contractor shall be responsible for any damage or loss, from the time the equipment is removed from the ordering activity installation, until the equipment is returned to such installation.

5. SCOPE

a. The Contractor shall provide maintenance for all equipment listed herein, as requested by the ordering activity during the contract term. Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.

b. Equipment placed under maintenance service shall be in good operating condition.

(1) In order to determine that the equipment is in good operating condition, the equipment shall be subject to inspection by the Contractor, without charge to the ordering activity.

(2) Costs of any repairs performed for the purpose of placing the equipment in good operating condition shall be borne by the Contractor, if the equipment was under the Contractor's guarantee/warranty or maintenance responsibility prior to the effective date of the maintenance order.

(3) If the equipment was not under the Contractor's responsibility, the costs necessary to place the equipment in proper operating condition are to be borne by the ordering activity, in accordance with the provisions of Special Item Number 132-12 (or outside the scope of this contract).

6. RESPONSIBILITIES OF THE ORDERING ACTIVITY

a. Ordering activity personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order, unless agreed to by the Contractor.

b. Subject to security regulations, the ordering activity shall permit access to the equipment which is to be maintained or repaired.

c. If the Ordering Activity desires a factory authorized/certified service personnel then this should be clearly stated in the task or delivery order.

7. RESPONSIBILITIES OF THE CONTRACTOR

a. For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the ordering activity that service is required. Within the service areas, this repair service should normally be done within 4 hours after notification.

b. If the Ordering Activity task or delivery order specifies a factory authorized/certified service personnel then the Contractor is obligated to provide such a factory authorized/certified service personnel for the equipment to be repaired or serviced, unless otherwise agreed to in advance between the Agency and the Contractor.

8. MAINTENANCE RATE PROVISIONS

a. The Contractor shall bear all costs of maintenance, including labor, parts, and such other expenses as are necessary to keep the equipment in good operating condition, provided that the required repairs are not occasioned by fault or negligence of the ordering activity.

b. REGULAR HOURS

The basic monthly rate for each make and model of equipment shall entitle the ordering activity to maintenance service during a mutually agreed upon nine (9) hour principal period of maintenance, Monday through Friday, exclusive of holidays observed at the ordering activity location.

c. AFTER HOURS

Should the ordering activity require that maintenance be performed outside of Regular Hours, charges for such maintenance, if any, will be specified in the pricelist. Periods of less than one hour will be prorated to the nearest quarter hour.

d. TRAVEL AND TRANSPORTATION

If any charge is to apply, over and above the regular maintenance rates, because of the distance between the ordering activity location and the Contractor’s service area, the charge will be negotiated at the Task Order level. None

e. QUANTITY DISCOUNTS

Quantity discounts from listed maintenance service rates for multiple equipment owned and/or leased by a ordering activity are indicated below: Volume discount offered for 20+ servers at the same physical location = Additional 5% discount.

9. REPAIR SERVICE RATE PROVISIONS

a. CHARGES. Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.

b. MULTIPLE MACHINES. When repairs are ordered by a ordering activity on two or more machines located in one or more buildings within walking distance of each other, the charges will be computed from the time the repairman commences work on the first machine, until the work is completed on the last machine. The time required to go from one machine to another, or from one building to another, will be considered actual work performance, and chargeable to the ordering activity, provided the time consumed in going between machines (or buildings) is reasonable.

c. TRAVEL OR TRANSPORTATION

(1) AT THE CONTRACTOR'S SHOP (REMOTE)

(a) When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc., from the ordering activity location to the Contractor's plant, and return to the ordering activity location, shall be borne by the ordering activity.

(b) The ordering activity should not return defective equipment to the Contractor for adjustments and repairs or replacement without his prior consultation and instruction.

(2) AT THE ORDERING ACTIVITY LOCATION (Within Established Service Areas)

When equipment is repaired at the ordering activity location, and repair service rates are established for service areas or zones, the listed rates are applicable to any ordering activity location within such service areas or zones. No extra charge, time, or expense will be allowed for travel or transportation of repairmen or machines to or from the ordering activity office; such overhead is included in the repair service rates listed.

(3) AT THE ORDERING ACTIVITY LOCATION (Outside Established Service Areas)

(a) If repairs are to be made at the ordering activity location, and the location is outside the service area as shown in paragraph 1.a, the repair service and mileage rates negotiated per subparagraphs 1.a and 8.d will apply.

(b) When the overall travel charge computed at the above mileage rate is unreasonable (considering the time required for travel, actual and necessary transportation costs, and the allowable ordering activity per diem rate for each night the repairman is required to remain overnight at the ordering activity location), the ordering activity shall have the option of reimbursing the Contractor for actual costs, provided that the actual costs are reasonable and allowable. The Contractor shall furnish the ordering activity with a report of travel performed and related expenses incurred. The report shall include departure and arrival dates, times, and the applicable mode of travel.

d. LABOR RATES

(1) REGULAR HOURS

The Regular Hours repair service rates listed herein shall entitle the ordering activity to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the ordering activity location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the Regular Hours defined above, at the convenience of the Contractor.

(2) AFTER HOURS

When the ordering activity requires that repair service be performed outside the Regular Hours defined above, except Sundays and Holidays observed at the ordering activity location, the After Hours repair service rates

Vaske Computer, Inc., dba Collier IT GSA Contract #GS-35F-535BA Contract Period: Sept. 26, 2014 – Sept. 25, 2029 2310 West County Road D, Suite 100, St. Paul, MN 55112 Telephone: 651-366-6446 Website: www..collier-it.com listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during Regular Hours, but performed After Hours at the convenience of the Contractor.

(3) SUNDAYS AND HOLIDAYS

When the ordering activity requires that repair service be performed on Sundays and Holidays observed at the ordering activity location, the Sundays and Holidays repair service rates listed herein shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours, but is performed at the convenience of the Contractor on Sundays or Holidays observed at the ordering activity location, the Regular Hours and/or After Hours repair service rates, as applicable, shall apply.

REPAIR SERVICE RATES:

(Note – All Vaske Repair Service Rates are performed by Hardware Engineer, PS-HE.)

REGULAR AFTER SUNDAYS AND

MINIMUM HOURS HOURS HOLIDAYS

LOCATION CHARGE* PER HOUR** PER HOUR** PER HOUR

ON-SITE $239.60 $239.60 $239.60 $239.60

REMOTE SUPPORT $239.60 $239.60 $239.60 $239.60

ORDERING ACTIVITY LOCATION

(OUTSIDE ESTABLISHED

SERVICE AREAS) N/A

*MINIMUM CHARGES INCLUDE One (1) FULL HOURS ON THE JOB.

**FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO THE NEAREST QUARTER HOUR.

10. REPAIR PARTS/SPARE PARTS RATE PROVISIONS

All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's commercial pricelist dated N/A, at a discount of N/A % from such listed prices.

11. GUARANTEE/WARRANTY—REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS

a. REPAIR SERVICE

All repair work will be guaranteed/warranted for a period of 12 months at no additional charge. In the event the term of the contract is greater than 12 months, Vaske will warrant the repair for the full term of the contract and any extensions, if applicable.)

b. REPAIR PARTS/SPARE PARTS

All parts, furnished either as spares or repairs parts will be guaranteed/warranted for a period of 12 months at no additional charge. In the event the term of the contract is greater than 12 months, Vaske will warrant the repair/spare parts for the full term of the contract and any extensions, if applicable.)

Vaske Computer Inc.

HARDWARE SERVICES

1. Standard On-Site Maintenance Services:

Vaske Computer, Inc., dba Collier IT GSA Contract #GS-35F-535BA Contract Period: Sept. 26, 2014 – Sept. 25, 2029 2310 West County Road D, Suite 100, St. Paul, MN 55112 Telephone: 651-366-6446 Website: www..collier-it.com contract. During this 30 day period it is possible that the time to repair could be extended due to parts procurement. This contract is not intended to provide coverage for complete system replacement in the event of total equipment failure, i.e.

b. Peripherals: VASKE will provide labor and parts and will perform Services so as to maintain Client’s Equipment for the

__ 7x24 VASKE shall be available between the hours of 8:00 AM to 8:00 AM (24 hour coverage), Monday through

Monday, on the same day as request for Services, at a time mutually agreed by Client and VASKE, including VASKE holidays.

2. Time and Materials Services:

3. Maintenance Software and Hardware Documentation

5. Parts and Systems

6. Environment

Client or Client’s end user shall, at no cost to VASKE, prepare and maintain the Equipment site in accordance with the operat ing environment specifications as established by the OEM of the Equipment. Client assumes full responsibility to back-up and/or otherwise protect their data against loss, damage or destruction before Services are performed. Client also agrees to permit prompt access to Equipment and/or software consistent with Client’s standard security protocol and to provide reasonable assistance and facilities so as to expedite the performance of services.

7. Additional Charges

Services performed as a result of any of the following conditions shall be subject to additional charges for labor, transportation, materials and parts: alterations to Equipment outside of OEM specifications or not authorized by VASKE in writing; expendable supply items; damage resulting from improper use; in-transit damage; accident; neglect; power surges or…

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File details come from the government source that posted it. Updated Jun 6, 2019.