MAS - Frameweld LLC - GS35F506CA

AUTHORIZED

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT,

SOFTWARE AND SERVICES

Schedule Title: Multiple Award Schedule (MAS)

SPECIAL ITEM NUMBER 54151S - INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES

FSC/PSC Class DA10 - IT AND TELECOM

• Business Application/Application Development Software as a Service

SPECIAL ITEM NUMBER 54151ECOM – ELECTRONIC COMMERCE AND

SUBSCRIPTION SERVICES

FSC/PSC Class DG10 - IT AND TELECOM

• Network as a Service

OLM - ORDER-LEVEL MATERIALS

Frameweld, LLC

4402 23RD ST

Long Island City, New York 11101-5072

Phone: (718) 408-9190

Contract Number: GS35F506CA Period Covered by Contract: September 28, 2015 – September 27, 2025

Pricelist current through Modification(s):

MASS Mod A883, Refresh #21

Mod PA-0017

General Services Administration Federal Acquisition Service

Products and ordering information in this Authorized FAS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Acquisition Service’s Home Page via the Internet at http://www.gsa.gov/fas

1a. Table of awarded the special item number with appropriate cross-reference to item descriptions and awarded price(s).

Special Item No.54151S Information Technology Professional Services – See Price Sheet Special Item No. 54151ECOM Electronic Commerce and Subscription Services – See Price Sheet

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. See Price Sheet at page 14.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. Skill category descriptions begin on page 7.

2. Maximum order. $500,000

3. Minimum order. $100

4. Geographic coverage (delivery area). Domestic only.

5. Point(s) of production (city, county, and State or foreign country). Same as company address

6. Discount from list prices or statement of net price. Government prices are net.

7. Quantity discounts. Additional 1% for orders exceeding $200,000.

8. Prompt payment terms. None.

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

The Government purchase Card will be accepted for payment on orders below the micro- purchase threshold.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

The Government purchase Card will not be accepted for payment on orders above the micro-purchase threshold.

10. Foreign items. None.

11a. Time of delivery. As negotiated on the task order level.

11b. Expedited Delivery. As negotiated on the task order level

11c. Overnight and 2-day delivery. As negotiated on the task order level.

11d. Urgent Requirements. As negotiated on the task order level.

12. F.O.B. point(s). Destination.

13a. Ordering address(es). Same as company address.

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3. For supplies and services, the ordering procedures, and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment address(es). Same as company address.

15. Warranty provision. Not Applicable.

16. Export packing charges, if applicable. Not Applicable.

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level). None.

18. Terms and conditions of rental, maintenance, and repair (if applicable). Not

Applicable.

19. Terms and conditions of installation (if applicable). Not Applicable.

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable.

20a. Terms and conditions for any other services (if applicable). See GSA approved EULAs.

21. List of service and distribution points (if applicable). Not Applicable.

22. List of participating dealers (if applicable). Not Applicable.

23. Preventive maintenance (if applicable). Not Applicable.

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

24b. If applicable, indicate that Section 508 compliance information is available on

Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/. Not Applicable.

25. Data Universal Number System (DUNS) number: 026811658

26. Universal Entity Number: J4HHFEMCN6J8

27. Notification regarding registration in SAM.gov. Registered. CAGE Code: 4PQA8

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order.

Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop- work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop- work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4

CONTRACT TERMS AND

CONDITIONS -COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I - OCT 2008) (DEVIATION I

– FEB

2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries, and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/IAM Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor- Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and- Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general, and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

Project Lead Position Responsibilities: The Project Lead is responsible for managing and supervising the overall project from client engagement to creation and launch of web-based software applications at the company. The individual will supervise and manage development of the product platforms through the software development lifecycle, including requirements definition, functional specification, and use case definition. Thereafter, the project lead will coordinate with Project Managers for managing the development of the platform through to completion. The Project Lead will interface with the Client on high level matters including additional scope, managing client expectations, and project timelines.

Skills include:

• Exceptional communication, project management and organizational skills

• Proficiency with MS Office, very web and mobile savvy

Qualifications: Bachelor or Master's degree or equivalent combination of education and experience.

Experience: 5 years of Project Management experience.

Technology Lead

Position Responsibilities: The Technology Lead is the one person responsible for all technical aspects of a systems integration project. He or she is responsible for:

• creating the optimum technical solution in the context of the customer's environment, requirements, and financial resources

• ensuring a quality system design which provides good system performance, an effective human-machine interface, optimal operational cost, and flexibility for future change

• maximizing the productivity of the project team by installing an effective development environment, establishing programming, design, and other technical standards, training team members, and providing advisory and trouble-shooting support

• providing a focal point for all technical issues and initiatives on the project

• ensuring that all components of the technical architecture are properly implemented.

Qualifications: Bachelor or Master's degree in Computer Science or equivalent combination of education and experience.

Experience: At least 5 years of full-stack programming experience, and leading technology projects.

Senior Developer/Programmer

Position Responsibilities: The Senior Developer/Programmer is responsible for developing software applications and maintaining the sites using the company’s framework. The individual will know, understand, and work with sound Object-Oriented programming principles and concepts.

• Experience with PHP frameworks.

• Knowledge of common design patterns.

• Competence with front-end technologies: XHTML/HTML, proper use of CSS, AJAX techniques, JavaScript, jQuery

• Experience with MVC

• Experience with unit testing

• Experience in database design and implementation. Comfortable working across different technology platforms.

Qualifications: Bachelor or Master's degree in Computer Science or equivalent combination of education and experience.

Experience: At least 3 years of programming experience.

Design Lead

Position Responsibilities: The Design Lead/Senior Designer is responsible for executing the UX/UI, design, and overall Front-end architecture for applications including user and admin interfaces. In addition to this the individual will manage a team of designers on the project if required. The individual will work closely with the Project Lead and Project Managers to interface with the Client during the requirements gathering phase and will lead and direct the overall design process.

Qualifications: Bachelor or Master's degree in Design or equivalent combination of

Experience: At least 3 years of Web and App Design experience. Experience with mobile, responsive layouts, and accessibility is a must. Solid experience creating compelling UX/UI using tools like Adobe Creative Suite. Experience with HTML5/CSS3/JavaScript/jQuery and Version Control.

Systems Administrator

Position Responsibilities: The System Administrator is responsible for installing, configuring, deploying, and managing servers. The successful candidate will need to be able to multitask in a dynamic IT environment with a strong focus on Linux servers. He must be able to remotely troubleshoot hardware and software problems of existing servers across datacenters as well as set up, manage, and troubleshoot problems on a load-balanced cluster. Other responsibilities include:

- Maintaining RedHat and Ubuntu distributions of Linux, including configuration of the operating system, automated methods of deployment, and configuring multiple network interface cards (nics).

- Creating best practices to minimize deployment and configuration errors and improve overall productivity of the team.

- Writing scripts to automate common tasks and help diagnose problems.

- Research new technologies and identify best practices on ideal configurations that will reduce latency and improve overall performance of trading applications.

Qualifications: Bachelor or Master's degree in Computer Science or equivalent combination of

Experience: At least 2 years of network management experience. Must be familiar with Git, MongoDB, and PostgreSQL.

Project Manager

Position Responsibilities: The Project Manager is responsible for managing the development of the platform through to completion, including: requirements gathering via client interaction, technical specification, development coordination, QA, roll-out, documentation and training.

After roll-out of the platform, the project manager is the point person for all requests (requirements, bug fixes, integrations, etc.) related to the platform. The Project Manager will work with the Project Lead, Designers, Developers and System Admin to execute the project.

• Familiarity with the tools and protocols used for developing software applications: usability, software development life cycle (SDLC), QA, business analysis

• Proficiency with MS Office, very web and mobile savvy

• Exceptional communication, project management and organizational skills

Qualifications: Bachelor or Master's degree or equivalent combination of education and experience. Experience: 1-2 years of Project Management experience.

Qualifications Equivalents

H.S. Diploma + 4 years additional relevant professional work experience EQUALS Bachelor's Degree

• Associates Degree + 1-year additional relevant professional work experience EQUALS Bachelor's Degree

• Bachelor's Degree + 2 years additional relevant professional work experience EQUALS Master's Degree

• A Master's Degree can be SUBSTITUTED for 2 years relevant professional work experience with a Bachelor's Degree

• A Bachelor's Degree can be SUBSTITUTED for 4 years relevant professional work experience with a H.S. Diploma

1. SCOPE

The prices, terms and conditions stated under Special Item Number 54151ECOM Electronic Commerce (EC) Services apply exclusively to EC Services within the scope of this Information Technology Schedule.

2. ELECTRONIC COMMERCE CAPACITY AND COVERAGE

The Ordering Activity shall specify the capacity and coverage required as part of the initial requirement.

3. INFORMATION ASSURANCE

a. The Ordering Activity is responsible for ensuring to the maximum extent practicable that each requirement issued is in compliance with the Federal Information Security Management Act (FISMA)

b. The Ordering Activity shall assign an impact level (per Federal Information Processing Standards Publication 199 & 200 (FIPS 199, “Standards for Security Categorization of Federal Information and Information Systems”) (FIPS 200, “Minimum Security Requirements for Federal Information and Information Systems”) prior to issuing the initial statement of work. Evaluations shall consider the extent to which each proposed service accommodates the necessary security controls based upon the assigned impact level. The Contractor awarded SIN 54151ECOM is capable of meeting at least the minimum-security requirements assigned against a low-impact information system (per

FIPS 200).

c. The Ordering Activity reserves the right to independently evaluate, audit, and verify the FISMA compliance for any proposed or awarded Electronic Commerce services.

All FISMA certification, accreditation, and evaluation activities are the responsibility of the ordering activity.

4. DELIVERY SCHEDULE.

The Ordering Activity shall specify the delivery schedule as part of the initial requirement.

The Delivery Schedule options are found in Information for Ordering Activities Applicable to All Special Item Numbers, paragraph 6. Delivery Schedule.

5. INTEROPERABILITY

When an Ordering Activity requires interoperability, this requirement shall be included as part of the initial requirement. Interfaces may be identified as interoperable on the basis of participation in a sponsored program acceptable to the Ordering Activity. Any such access or interoperability with teleports/gateways and provisioning of enterprise service access will be defined in the individual requirement.

TERMS AND CONDITIONS APPLICABLE TO

ELECTRONIC COMMERCE AND SUBSCRIPTION SERVICES (SPECIAL IDENTIFICATION

NUMBER 54151ECOM)

6. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering electronic services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all electronic services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

7. PERFORMANCE OF ELECTRONIC SERVICES

The Contractor shall provide electronic services on the date agreed to by the Contractor and the ordering activity.

8. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

9. RIGHTS IN DATA

The Contractor shall comply FAR 52.227-14 RIGHTS IN DATA – GENERAL and with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character.

10. ACCEPTANCE TESTING

If requested by the ordering activity the Contractor shall provide acceptance test plans and procedures for ordering activity approval. The Contractor shall perform acceptance testing of the systems for ordering activity approval in accordance with the approved test procedures.

11. WARRANTY

The Contractor shall provide a warranty covering each Contractor-provided electronic commerce service. The minimum duration of the warranty shall be the duration of the manufacturer’s commercial warranty for the item listed below:

Standard Commercial Warranty shall apply.

The warranty shall commence upon the later of the following:

a. Activation of the user’s service

b. Installation/delivery of the equipment

The Contractor, by repair or replacement of the defective item, shall complete all warranty services within five working days of notification of the defect. Warranty service shall be deemed complete when the user has possession of the repaired or replaced item. If the Contractor renders warranty service by replacement, the user shall return the defective item(s) to the Contractor as soon as possible but not later than ten (10) working days after notification.

12. MANAGEMENT AND OPERATIONS PRICING

The Contractor shall provide management and operations pricing on a uniform basis. All management and operations requirements for which pricing elements are not specified shall be provided as part of the basic service.

13. TRAINING

The Contractor shall provide normal commercial installation, operation, maintenance, and engineering interface training on the system. If there is a separate charge, indicate below:

NONE.

14. MONTHLY REPORTS

In accordance with commercial practices, the Contractor may furnish the ordering activity/user with a monthly summary ordering activity report.

15. ELECTRONIC COMMERCE SERVICE PLAN

(a) Describe the electronic service plan and eligibility requirements. N

(b) Describe charges if any for additional usage guidelines. None

(c) Describe corporate volume discounts and eligibility requirements, if any. None.

GSA PRICING

SIN 54151S

Labor Category Hourly Rate w/IFF

Project Lead $150

Technology Lead $150

Project Manager $120

Design Lead $120

Systems Administrator $120

Senior Developer

SIN 54151ECOM

$200

SYNCWORDS

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Source Languages Supported 50+ languages for AI captioning

Target Languages Supported 100+ languages.

Contact us for a complete list.

SERVICE RATE (IN USD)

REQUIRED FOR ALL LIVE PROJECTS - PICK ONE

Live Human Captioning – (Pro Service) Includes:

- Professional human captioner

- Dedicated professional support technician throughout the event

- Live captions delivered as streaming text via a shareable URL, embeddable widget, or directly to meeting platforms.

*There is a one hour minimum per stage/session. After the first hour we bill in 15- minute increments.

$225 per hour

(English or Spanish)

$265 per hour (French or Portuguese)

Live ASR Captioning with Support - (Pro Service) -Real-time AI generated captions, using Live ASR -Dedicated professional support technician throughout the event

$95 per hour

Live ASR Captioning - (AI Service) Real-time AI generated captions, using Live ASR (Automatic Speech Recognition). Includes delivery of captions to widget & webpages

$27 per hour

IN ADDITION TO THE CAPTIONING COSTS

Live AI Text Translation – (AI-Service) Translate live captions to 100+ languages using machine translation to increase viewership and participation for your online meetings and virtual events.

$27 per hour / language

Live AI Voice Translation – (AI-Service) Live AI voice dubbing (cost of translation to chosen language(s) is separate

$27 per hour / language

OTHER PRO- SERVICES

Event Coordination Services Hourly fee for coordinating events. Including but not limited to managing scheduling changes, running replay tests, help setting up the platform and file handling fees.

$75 per hour

Rush Fee Additional fee when live human captioning services are requested within 3 business days of an event.

$75 per hour

System Customization Requests requiring extensive workflow or system adaptation

$150 per hour

Cancellation policy: Any cancelation of Human captioning services within 48 hours of the date of service will be billed at 100% of the total cost. Any Human captioning services confirmed as “booked” that are canceled at any point afterward will be billed 50% of the total cost.

Post event caption creation Take your live transcript and time it against your event media file to generate perfectly timed and segmented caption files. SRT, VTT, SCC and many more options available.

$0.45 per min of media

Post event translated caption creation Take your live transcripts (whether cleaned up on not) and generate translated caption files. SRT, VTT, SCC and many more options available.

$0.15 per min of media

SyncWords Pricing for On-Demand Captioning, Transcription & Other Services

Prepared on: March 01, 2023 – All prices in USD

Offering Description Source Language Unit Price

SyncWords Automation and Tools

The full suite of SyncWords automation technologies, web-based tools, and platform features. No limits on caption files generated, resync and edits of projects, file downloads.

*This service is required for all projects and may be used alone or in combination with additional automation and premium human services listed below.

English (United States, UK, Australia, South Africa), Spanish (Spain, Latin America), French (Canada, France), Portuguese (Portugal, Brazil), German, Italian, Dutch, Russian, Tagalog

$0.45 per media minute

ENGLISH TRANSCRIPTION

Standard Transcription

Premium human transcription for use in the captioning process, provided by a network of experienced US-based professionals.

Turnaround within 3-5 business days.

United States, UK, Australia, South Africa

$1.45 per media minute

2 Business Day Transcription

The same premium human transcription service with turnaround within 2 business days.

United States, UK, Australia, South Africa

$1.95 per media minute

Next Day Transcription

The same premium human transcription service with turnaround of Next Business Day

United States, UK, Australia, South Africa

$2.50 per media minute

Same Day Transcription

The same premium human transcription service with Same Business Day turnaround

United States, UK, Australia, South Africa

$2.95 per media minute

HUMAN TRANSCRIPTION RATES - ADDITIONAL LANGUAGES

Language Standard (3-5 days) 2 Business Days Next Business Day Same Business Day Spanish $1.95 $2.75 $3.45 $4.15

Portuguese $3.75 $5.25 $6.50 $7.50 French $4.25 $5.95 $7.50 $8.75 German $4.25 $5.95 $7.50 $8.75 Italian $3.75 $5.25 $6.50 $7.50 Dutch $5.50 $6.50 $8.00 $9.50

Russian $1.95 $2.75 $3.45 $4.15 Tagalog $1.95 $2.75 $3.45 $4.15

HUMAN TRANSCRIPTION RATES - ADDITIONAL LANGUAGES

-Language Standard (3-5 days) 2 Business Days Next Business Day Same Business Day

Arabic $3.65 $5.05 $6.35 $7.85 Chinese (Traditional) $3.65 $5.05 $7.35 $7.85

Japanese $6.35 $9.05 $11.50 $11.95 Hindi $1.75 $2.55 $3.45 $5.15 Thai $3.65 $5.05 $6.35 $7.85

OTHER SERVICES

Automated Translated Subtitles

Machine translation of a project from the source language to one of 100 target languages supported by SyncWords and generation of subtitles in the target language.

English (United States, UK, Australia, South Africa), Spanish (Spain, Latin America), French (Canada, France), Portuguese (Portugal, Brazil), German, Italian, Dutch, Russian, Tagalog

$0.15 per media minute per language

Caption File Burn- In

Burn “always-on” open captions onto your file for social media. N/A

$0.15 per media minute

$3.00 minimum per file

Embed Broadcast Captions

Embedding of captions into an existing media file, for broadcast or related applications.

SCC language restrictions apply

Starting at $50.00 per file per hour*

Note: Please make sure to visit https://support.syncwords.com/hc/en-us/articles/360038508511- Transcript-Turn-Around-Times to learn more about turnaround clauses related to our human transcription services.

SyncWords Automation and Tools always Includes access to the following features:

• Automation Features (Alignment, Placement, Caption Segmentation etc.)

• ASR (Automation Speech Recognition) transcription (optional)

• Several caption output formats (SCC, SRT, DFXP, etc.)

• Timed Text and Plain Transcript in various formats (TXT, Word, PDF)

• Access to tools: Sync Editor and Pro Caption Editor. Students and Staff can make edits and revisions.

*V-Chip and Active Format Description outputs start at $100 per file per hour.

OLM

552.238-115 SPECIAL ORDERING PROCEDURES FOR THE

ACQUISITION OF ORDER-LEVEL MATERIALS (APR 2022)

(a) Definition.

“Order-level materials”, as used in this clause, means supplies and/or services acquired in direct support of an individual task or delivery order placed against a Federal Supply Schedule (FSS) contract or FSS blanket purchase agreement (BPA), when the supplies and/or services are not known at the time of Schedule contract or FSS BPA award. The prices of order-level materials are not established in the FSS contract or FSS BPA. Order-level materials acquired following the procedures in paragraph (d) of this clause are done so under the authority of the FSS program, pursuant to 41 U.S.C. 152(3), and are not open market items, which are discussed in FAR 8.402(f).

(b) FAR 8.403(b) provides that GSA may establish special ordering procedures for a particular FSS.

(c) The procedures in FAR subpart 8.4 apply to this contract, with the exceptions listed in this clause. If a requirement in this clause is inconsistent with FAR subpart 8.4, this clause takes precedence pursuant to FAR 8.403(b).

(d) Procedures for including order-level materials when placing an individual task or delivery order against an FSS contract or FSS BPA.

(1) The procedures discussed in FAR 8.402(f) do not apply when placing task and delivery orders that include order-level materials.

(2) Order-level materials are included in the definition of the term “material” in FAR clause 52.212-4 Alternate I, and, therefore, all provisions of FAR clause 52.212-4 Alternate I that apply to

“materials” also apply to order-level materials.

(3) Order-level materials shall only be acquired in direct support of an individual task or delivery order and not as the primary basis or purpose of the order.

(4) The value of order-level materials in a task or delivery order, or the cumulative value of order-level materials in orders against an FSS BPA awarded under a FSS contract, shall not exceed

33.33%.

(5) All order-level materials shall be placed under the Order-Level Materials SIN.

(6) Prior to the placement of an order that includes order-level materials, the Ordering Activity shall follow the procedures in FAR 8.404(h).

(7) To support the price reasonableness of order-level materials–

(i) The Contractor proposing order-level materials as part of a solution shall obtain a minimum of three quotes for each order-level material above the simplified acquisition threshold.

(A) One of these three quotes may include materials furnished by the Contractor under paragraph (i)(1)(ii)(A) of FAR clause 52.212-4 Alternate I.

(B) If the Contractor cannot obtain three quotes, the Contractor shall maintain documentation of why three quotes could not be obtained to support their determination.

(C) A Contractor with an approved purchasing system, per FAR subpart 44.3, shall instead follow its purchasing system requirement and is exempt from the requirements in paragraphs (d)(7)(i)(A) through (B) of this clause.

(ii) The Ordering Activity Contracting Officer must make a determination that prices for all order-level materials are fair and reasonable. The Ordering Activity Contracting Officer may base this determination on a comparison of the quotes received in response to the task or delivery order solicitation or other relevant pricing information available.

(iii) If indirect costs are approved per paragraph (i)(1)(ii)(D)(2) of FAR clause 52.212-4

Alternate I, the Ordering Activity Contracting Officer must make a determination that all indirect costs approved for payment are fair and reasonable. Supporting data shall be submitted in a form acceptable to the Ordering Activity Contracting Officer.

(8) Prior to an increase in the ceiling price of order-level materials, the Ordering Activity

Contracting Officer shall follow the procedures at FAR 8.404(h)(3)(iv).

(9) In accordance with GSAR clause 552.238-83, Examination of Records by GSA (Federal Supply Schedules), GSA has the authority to examine the Contractor's records for compliance with the pricing provisions in FAR clause 52.212-4 Alternate I, to include examination of any books, documents, papers, and records involving transactions related to the contract for overbillings, billing errors, and compliance with the Industrial Funding Fee (IFF) and the Sales Reporting clauses of the contract.

(10) Order-level materials are exempt from the following clauses:

(i) 552.216-70 Economic Price Adjustment - FSS Multiple Award Schedule Contracts.

(ii) 552.238-77 Submission and Distribution of Authorized Federal Supply Schedule (FSS) Price Lists.

(iii) 552.238-81 Price Reductions.